Trying to purchase Spotify Premium

[DanielREAPERS]

Plan

Free

Country

Romania

Device

PC

Operating System

Windows 10 Pro

Problem:

When i try to purchase the spotify premium with the trial i get this message ,,Payment failed" i checked if the country is correct and all the details. What do i do?

[Billy-J]

Hey @DanielREAPERS, and welcome to the community.

Hope you're doing great!

Could you try doing this again using a different browser or incognito mode? If that doesn't help, please send me a screenshot of the error message being shown (make sure that you hide sensitive info when posting to the community).

Let me know how this goes 🙂 

[DanielREAPERS]

[DanielREAPERS]

I tried ignito mode and now im gonna try other browser

[DanielREAPERS]

[DanielREAPERS]

still the same

[DanielREAPERS]

Everything is good with the debit card idk why i cant buy it

[Billy-J]

Hey, @DanielREAPERS.

Thanks for the screenshots and the more info.

Have you already used Spotify Premium before, or brought anything from Spotify? If you didn't and you're having issues - please follow these steps.

Keep me posted 🙂 

[DanielREAPERS]

i didn't buy anything from spotify, im gonna do those steps 

[DanielREAPERS]

I checked everything but at the last thing (the online thing) im not sure because on fornite this debit card worked

[DanielREAPERS]

any new solutions?

[DanielREAPERS]

if i turn on my vpn to USA and then buy spotify premium with paypal it whill work?

[Billy-J]

Hey, @DanielREAPERS.

Thanks for the reply.

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. 

Have a nice day 🙂 

[fanbrits]

having the same issue today

 but i was using this payment method before just fine and im from czech republic

contacted spotify team vie twitter and i hope they will help

[Peter]

Hey @fanbrits.

Just wanted to check in with you and see if you managed to resolve your payment issue.

Let us know if we can help you with anything - we'll be right here 🙂