Help Wizard

Step 1


Subscription issue

Subscription issue






iPhone 8

Operating System

iOS 12.1.1


My Question or Issue

 I subscribed to premium about a year ago and have had no issues with Spotify so far. However, when I opened the app today I had been logged out. When I logged back in all my saved music was gone and it said that I was only signed up for Spotify Free. What happened? Any help is appreciated!

1 Reply

Hey @user-removed, and welcome to the community.

Hope you're doing great! 


I'm very sorry to hear this. I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.


I hope this helps!

Billy-JSpotify Star
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