Help Wizard

Step 1


I’m being charged twice

I’m being charged twice

student premium subscription




My Question or Issue

I was just charged on the 19th for my subscription and I just received an email saying that they tried my subscription payment and it failed, but I was charged on the 25th. I am supposed to be charged once every month on the 19th of every month so this is wrong. 


1 Reply

Hi @asianicoleee, and welcome to the community!


Don't worry - sometimes banks can give duplicate notifications about a single charge, giving the impression you’ve been charged twice. You can always check what you’re being charged by logging in to your Spotify receipts page.


Any extra charges may also only be 'pending' and won't complete. A pending charge is a part of your bank or credit card company's authorization process. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. For more information, contact your bank/credit card company.


Let me know how that goes 🙂


BittencourtSpotify Star
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