Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
My bank account has been deducted but spotify is showing payment failed.
Hey @Kevinkhant, and welcome to the community.
Hope you're doing great!
Thanks for sharing the screenshot with me. Could you log into your account, and tell me if your subscription status shows as 'Free' or 'Premium'?
Let me know how this goes 🙂
Hey billy it’s showin free right now.
I have the same problem
*Community Rock Star edit - removed sensitive info*
Hey @Shen15, and @Kevinkhant.
Thanks for letting me know 🙂
Could you try checking out these steps here for the next steps to take?
Let me know how this goes!
Dude i have the same problem i am trying get the Free 30 day trail , credit card was verified too . But the premium has not activated .
Hey billy it didn’t worked. What should i do next?
I just now received my money back. Thanks for helping billy.
Thanks for reaching out.
I'd recommend creating a new thread so I can isolate your issue without any confusion. You can create a new thread here.
I'm so glad to hear you got this issue fixed. If you need anything else, just let me know 🙂
Do you still need help? Keep me posted 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…