Premium messing up

[Setsdaddy]

I have paid my premium subscription via iTunes, and it is still asking me to update on the app, as well as online. Apple has confirmed I have paid for my subscription. The fact I can’t talk to a Spotify rep or have them talk to Apple is frustrating. I’m not paying twice for premium service. What is going on and how do I get my premium to work, or my money back because this is some BS. 

[Luan · Accepted solution]

Hey, @Setsdaddy

Thanks for contact us here in Spotify Community!

Analysing your problem, I suggest that you try the following:

• Log out and back into your account
  Occasionally this is necessary to force a sync of info between your device and our account system
   
• Check the status of your subscription
  Go to your subscription page and check that your Premium subscription is still active. 
   
• Check the status of your payment
  If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.
  
  A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
   
• Check that your Premium subscription isn’t on another account
  You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription. 
  
  Check to see if you have any other accounts.

I also suggest that you take a look on this article:

Premium plans with other companies

If you cannot solve your problem, I suggest that you be in touch with the Spotify Support Team here.

Best Regards,

hezorg (Luan Araújo)