Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
192644 Views
123 replies
12 likes
- 192644 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21988 Views
28 replies
4 likes
- 21988 Views
- 28 replies
- 4 likes
Move exisring Hulu to Spotify/Hulu combined offer
Hi All,I have an exisiting basic Hulu account and just signed up for the combined premium Spotify/Hulu offer. Do I have to cancel my existing Hulu account and start a new Spotify/Hulu account or does the billing for Hulu chachange automatically? Than...
Hi All, I have an exisiting basic Hulu account and just signed up for the combined premium Spotify/Hulu offer. Do I have to cancel my existing Hulu account and start a new Spotify/Hulu account or do...
Spotify Star
260 Views
1 replies
0 likes
- 260 Views
- 1 replies
- 0 likes
Free trial issue
i was looking for a new musique app and go to spotify. on the website i see a free month trail. make a account click on the freetrial and got charge for it. try to contac any customer service and is the only one a find
i was looking for a new musique app and go to spotify. on the website i see a free month trail. make a account click on the freetrial and got charge for it. try to contac any cust...
Spotify Star
400 Views
3 replies
0 likes
- 400 Views
- 3 replies
- 0 likes
Premium acc reduced
Good day My acc reduced to free Don't know whyy
Good day My acc reduced to free Don't know whyy
Spotify Star
278 Views
3 replies
0 likes
- 278 Views
- 3 replies
- 0 likes
I was charged for monthly subs when I’ve paid for the whole year
I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I again subscribed for premium for a year with the same emai...
I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I ag...
Spotify Star
231 Views
1 replies
0 likes
- 231 Views
- 1 replies
- 0 likes
Accessing premium (0.99 Boxing Day promotion package)
I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal?
I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal? &...
Spotify Star
224 Views
1 replies
0 likes
- 224 Views
- 1 replies
- 0 likes
leaving premium for family plan
PlanPremiumCountryPhilippinesDeviceSamsung A7 2017Operating SystemAndroid OreoMy Question or IssueI can't seem to leave my current premium family plan, even after cancelling it on the website. I also tried to use a different browser, but it still won...
Plan Premium Country Philippines Device Samsung A7 2017 Operating System Android Oreo My Question or Issue I can't seem to leave my current premium family plan, even after cancelling it...
Spotify Star
264 Views
1 replies
0 likes
- 264 Views
- 1 replies
- 0 likes
Cancelling premium without knowing any informations about the affected spotify account
I have an old spotify account which I cant remember anything about.Said account had premium unlocked for months now without me ever using it, and its about time I finally cancel the abo.As I said, I do not know any informations about the spotify acco...
I have an old spotify account which I cant remember anything about. Said account had premium unlocked for months now without me ever using it, and its about time I finally cancel the abo. As I said...
Spotify Star
255 Views
1 replies
0 likes
- 255 Views
- 1 replies
- 0 likes
Problem with premium suscription
PlanFree/PremiumCountry MexicoDeviceHuawei p20 lite Operating System Android My Question or Issue Pague una promoción de 199 por un año y no me aparece mi cuenta premium, ya cheque la página de ayuda pero ninguna de las opciones responde. Mi. Problem...
Plan Free/Premium Country Mexico Device Huawei p20 lite Operating System Android My Question or Issue Pague una promoción de 199 por un año y no me aparece mi cuen...
Spotify Star
303 Views
1 replies
0 likes
- 303 Views
- 1 replies
- 0 likes
I cant join family premium ??
PlanPremiumCountry IndonesiaDeviceNokia 6Operating SystemAndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and now i cant join family premium (my co-workers) with the same account. It said that "m...
Plan Premium Country Indonesia Device Nokia 6 Operating System AndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and...
Spotify Star
402 Views
1 replies
0 likes
Premium family
- 402 Views
- 1 replies
- 0 likes
Student Premium Switched
PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue My account was charged $9.99 instead of the 4.99 student rate. My student subscription had expired with no prior warning. As a result I spent more than wha...
Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue My account was charged $9.99 instead of the 4.99 student rate....
Spotify Star
298 Views
1 replies
0 likes
- 298 Views
- 1 replies
- 0 likes
Superuser Contribution Will I lose my playlist when I change account's country?
I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, will I loose may saved music and playlist?
I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, wil...
Spotify Legend
765 Views
1 replies
0 likes
- 765 Views
- 1 replies
- 0 likes
Superuser Contribution I dont use spotify
Hello. I used student discount throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application gave eror.I didnt use spotify.When I checked my bank accout I paid...
Hello. I used student discount throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application ga...
Spotify Legend
265 Views
1 replies
0 likes
- 265 Views
- 1 replies
- 0 likes
Superuser Contribution Pague 3 meses con una tarjeta de regalo de Spotify y me pausaron mi cuenta
Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super y ahora mi cuenta esta en pausa... les ha pasado? Que debo hacer? Ya escribi a Spotify
Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super y ahora mi cuenta esta en pausa... les ha pasado? Que debo hacer? Ya escribi a Spo...
Spotify Legend
549 Views
1 replies
0 likes
- 549 Views
- 1 replies
- 0 likes
Superuser Contribution Problema con el pago
Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago: El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nacional en mi pais con el cargo de S/.16.90 mensuales, los ult...
Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago: El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nac...
Spotify Legend
304 Views
1 replies
0 likes
- 304 Views
- 1 replies
- 0 likes
Superuser Contribution My Spotify account is charging my card with a POS Decline Fee and i canceled my subscription
My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now!
My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now!
Spotify Legend
1173 Views
1 replies
0 likes
- 1173 Views
- 1 replies
- 0 likes
Superuser Contribution Renovacion de premium
He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?
He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?
Spotify Legend
232 Views
1 replies
0 likes
- 232 Views
- 1 replies
- 0 likes
Superuser Contribution Student Verification Completed but not showing up?
PlanPremiumCountry United StatesDeviceiPhone 6, Linux Yoga laptopOperating SystemVarious My Question or IssueI went to the Spotify Student page, entered my school info, and was told my discount was good for a year. But when I go to my profile page, m...
Plan Premium Country United States Device iPhone 6, Linux Yoga laptop Operating System Various My Question or Issue I went to the Spotify Student page, entered my school info, ...
Spotify Legend
269 Views
1 replies
0 likes
- 269 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium Family
Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst vor paar Stunden gemacht. Könnte mir da jemand eine...
Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst ...
Spotify Legend
261 Views
1 replies
0 likes
- 261 Views
- 1 replies
- 0 likes
Superuser Contribution I cannot change my Debit/Subscription Date
Plan Free Country South Africa Device Sony Cell Operating System Android 6.0 My Question or Issue Please help me to change my sibsciption date.I cancelled my account before the 25th as it was the debit date. I tried to subscibe on 1st of the month it...
Plan Free Country South Africa Device Sony Cell Operating System Android 6.0 My Question or Issue Please help me to change my sibsciption date.I cancelled my accou...
Spotify Legend
289 Views
1 replies
0 likes
- 289 Views
- 1 replies
- 0 likes
Superuser Contribution Cargos continuos en mi cuenta (sin premium)
Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una vez al mes, así que cancelé la suscripción. A partir...
Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una v...
Spotify Legend
235 Views
1 replies
0 likes
- 235 Views
- 1 replies
- 0 likes