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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192644 Views

123 replies

12 likes

  • 192644 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21988 Views

28 replies

4 likes

  • 21988 Views
  • 28 replies
  • 4 likes

Move exisring Hulu to Spotify/Hulu combined offer

Hi All,I have an exisiting basic Hulu account and just signed up for the combined premium Spotify/Hulu offer. Do I have to cancel my existing Hulu account and start a new Spotify/Hulu account or does the billing for Hulu chachange automatically? Than...

Newbie

Hi All, I have an exisiting basic Hulu account and just signed up for the combined premium Spotify/Hulu offer. Do I have to cancel my existing Hulu account and start a new Spotify/Hulu account or do...

Maxim

Spotify Star

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Free trial issue

i was looking for a new musique app and go to spotify. on the website i see a free month trail. make a account click on the freetrial and got charge for it. try to contac any customer service and is the only one a find

Casual Listener

  i was looking for a new musique app and go to spotify. on the website i see a free month trail. make a account click on the freetrial and got charge for it.  try to contac any cust...

Billy-J

Spotify Star

400 Views

3 replies

0 likes

  • 400 Views
  • 3 replies
  • 0 likes

Premium acc reduced

Good day My acc reduced to free Don't know whyy  

Casual Listener

Good day  My acc reduced to free Don't know whyy   

Billy-J

Spotify Star

278 Views

3 replies

0 likes

  • 278 Views
  • 3 replies
  • 0 likes

I was charged for monthly subs when I’ve paid for the whole year

I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I again subscribed for premium for a year with the same emai...

Newbie

I subscribed for a trial on november last year using the same email and card and I was charged December. I thought my subscription for premium ended then as the status went back to free. so I ag...

Billy-J

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Accessing premium (0.99 Boxing Day promotion package)

I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal?

Newbie

I have been charged for the premium version but unable to access its features and my account still says “free”. I’ve attempted all the basic troubleshooting, but still no updates. What’s the deal? &...

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

leaving premium for family plan

PlanPremiumCountryPhilippinesDeviceSamsung A7 2017Operating SystemAndroid OreoMy Question or IssueI can't seem to leave my current premium family plan, even after cancelling it on the website. I also tried to use a different browser, but it still won...

Newbie

Plan Premium Country Philippines Device Samsung A7 2017 Operating System Android Oreo My Question or Issue I can't seem to leave my current premium family plan, even after cancelling it...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Cancelling premium without knowing any informations about the affected spotify account

I have an old spotify account which I cant remember anything about.Said account had premium unlocked for months now without me ever using it, and its about time I finally cancel the abo.As I said, I do not know any informations about the spotify acco...

Newbie

I have an old spotify account which I cant remember anything about. Said account had premium unlocked for months now without me ever using it, and its about time I finally cancel the abo. As I said...

Billy-J

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Problem with premium suscription

PlanFree/PremiumCountry MexicoDeviceHuawei p20 lite Operating System Android My Question or Issue Pague una promoción de 199 por un año y no me aparece mi cuenta premium, ya cheque la página de ayuda pero ninguna de las opciones responde. Mi. Problem...

Newbie

Plan Free/Premium Country  Mexico Device Huawei p20 lite Operating System Android   My Question or Issue  Pague una promoción de 199 por un año y no me aparece mi cuen...

Billy-J

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

I cant join family premium ??

PlanPremiumCountry IndonesiaDeviceNokia 6Operating SystemAndroidOreo My Question or Issue Hi, in 2016 i was join family premium with my siblings for a 12 month, and now i cant join family premium (my co-workers) with the same account. It said that "m...

Casual Listener

Plan Premium Country  Indonesia Device Nokia 6 Operating System AndroidOreo   My Question or Issue  Hi, in 2016 i was join family premium with my siblings for a 12 month, and...

Maxim

Spotify Star

402 Views

1 replies

0 likes

Premium family
  • 402 Views
  • 1 replies
  • 0 likes

Student Premium Switched

PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue My account was charged $9.99 instead of the 4.99 student rate. My student subscription had expired with no prior warning. As a result I spent more than wha...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue   My account was charged $9.99 instead of the 4.99 student rate....

Maxim

Spotify Star

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will I lose my playlist when I change account's country?

I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, will I loose may saved music and playlist?

Visitor

I have a premium family account and recently moved to a new country. To update my account to the new country, I understand I need to cancel my current subscription and sign-up again. In doing so, wil...

Daisy

Spotify Legend

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont use spotify

Hello. I used student discount throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application gave eror.I didnt use spotify.When I checked my bank accout I paid...

Newbie

Hello.  I used student discount  throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application ga...

Katerina

Spotify Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague 3 meses con una tarjeta de regalo de Spotify y me pausaron mi cuenta

Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super y ahora mi cuenta esta en pausa... les ha pasado? Que debo hacer? Ya escribi a Spotify

Newbie

Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super  y ahora mi cuenta esta  en pausa... les ha pasado? Que debo hacer? Ya escribi a  Spo...

Katerina

Spotify Legend

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago: El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nacional en mi pais con el cargo de S/.16.90 mensuales, los ult...

Newbie

Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago:   El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nac...

Katerina

Spotify Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account is charging my card with a POS Decline Fee and i canceled my subscription

My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now!

Newbie

My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now! 

Katerina

Spotify Legend

1173 Views

1 replies

0 likes

  • 1173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovacion de premium

He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?

Newbie

He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?

Katerina

Spotify Legend

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Verification Completed but not showing up?

PlanPremiumCountry United StatesDeviceiPhone 6, Linux Yoga laptopOperating SystemVarious My Question or IssueI went to the Spotify Student page, entered my school info, and was told my discount was good for a year. But when I go to my profile page, m...

Newbie

Plan Premium Country  United States Device iPhone 6, Linux Yoga laptop Operating System Various   My Question or Issue I went to the Spotify Student page, entered my school info, ...

Katerina

Spotify Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Family

Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst vor paar Stunden gemacht. Könnte mir da jemand eine...

Newbie

Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst ...

Katerina

Spotify Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot change my Debit/Subscription Date

Plan Free Country South Africa Device Sony Cell Operating System Android 6.0 My Question or Issue Please help me to change my sibsciption date.I cancelled my account before the 25th as it was the debit date. I tried to subscibe on 1st of the month it...

Newbie

Plan Free Country South Africa   Device Sony Cell Operating System Android 6.0   My Question or Issue Please help me to change my sibsciption date.I cancelled my accou...

Katerina

Spotify Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargos continuos en mi cuenta (sin premium)

Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una vez al mes, así que cancelé la suscripción. A partir...

Newbie

Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una v...

Katerina

Spotify Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes