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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6227 Views
  • 23 replies
  • 2 likes
  • 6227 Views
  • 23 replies
  • 2 likes

Premium to student

Im a student and I was using regular premium and I just switched to premium for students. It's been about an hour since I've paid and it's still telling me I need to pay. What do I do

  • Newbie
  • Im a student and I was using regular premium and I just switched to premium for students. It's been about an hour since I've paid and it's still telling me I need to pay. What do I do    
  • Luke
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Reclamo

Hola, quisiera saber el por qué me cobran $ 5.99 de Spotify Stockholm.Qusiera que me devuelvan mí dinero ya.

  • Newbie
  • Hola, quisiera saber el por qué me cobran $ 5.99 de Spotify <removed sensitive info> Stockholm. Qusiera que me devuelvan mí dinero ya.   <removed sensitive info>
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Spotify Premium is constantly deleting my offline music

I only use Spotify on 3 devices, and I have less than 3,333 music. For countless times, Spotify keeps deleting my offline music and I have to manually redownload again. Everytime I redownload them, it takes another few hours to get them to offline. A...

  • Newbie
  • I only use Spotify on 3 devices, and I have less than 3,333 music.  For countless times, Spotify keeps deleting my offline music and I have to manually redownload again.  Everytime I redown...
  • Luke
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Gift Card

Hey, i Tried To pay for my spotify Premium Abo with a Gift Card and spotify says it was successful, But I didn't get an E-mail and now my premium abo don't work. What can I do?

  • Newbie
  • Hey, i Tried To pay for my spotify Premium Abo with a Gift Card and spotify says it was successful, But I didn't get an E-mail and now my premium abo don't work. What can I do? 
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

My subscription has changed?

I had just got a new phone and was setting it up and tried logging into mine and my boyfriends shared premium account. Failed the password attempt so asked him to reset the password via a reset password email that was sent out, he reset it. I logged ...

  • Visitor
  • I had just got a new phone and was setting it up and tried logging into mine and my boyfriends shared premium account. Failed the password attempt so asked him to reset the password via a reset passw...
  • Luke
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Payment gone unfair?

PlanPremium FamilyCountryThe Netherlands My Question or Issue Hiya. I had Premium, for personal use, but now, we, the family, have Premium Family. But just now still 9,99€ was taken from my bank account. On my invoice it says that I just have the Pre...

  • Newbie
  •   Plan Premium Family Country The Netherlands        My Question or Issue  Hiya. I had Premium, for personal use, but now, we, the family, have Premium Family. ...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Charged Twice in October & November, Already canceled service in September

I was charged twice for 2 months, I canceled service back in September. I work for Starbucks and supposed to get if free. How do I get a refund. Have this completely canceled.

  • Newbie
  • I was charged twice for 2 months, I canceled service back in September. I work for Starbucks and supposed to get if free. How do I get a refund. Have this completely canceled.
  • Luke
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Boleto para pagamento

Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma data de vencimento porém pretendo pagar apenas um m...

  • Newbie
  • Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma ...
  • Luke
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Paying for premium twice

So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went on the website and signed up for the student accoun...

  • Newbie
  • So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went ...
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Premium

So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music???

  • Newbie
  • So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music??? 
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Premium

Hello! J'ai un soucis avec mon spotify premium ! J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débité et peux choisir mes titres mais mes changements de titr...

  • Newbie
  • Hello! J'ai un soucis avec mon spotify premium !  J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débi...
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I am veing charged 9.99 per month for spotify and I onoy have spotufy free.

My Question or Issue I am being charged 9.99 per month and I only have spotify free. Who can I contact to stop the payment? This is going on for months

  • Casual Listener
  •     My Question or Issue  I am being charged 9.99 per month and I only have spotify free. Who can I contact to stop the payment? This is going on for months  
  • Luke
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Payment

I am being charged 9.99 per month for spotify and my subsriotion says I'm on spotify free. I have tried to cancel my account several times but I cant. I only have one account. Is there anyone that I can contact to stop this?

  • Casual Listener
  •    I am being charged 9.99 per month for spotify and my subsriotion says I'm on spotify free. I have tried to cancel my account several times but I cant. I only have one account. Is there ...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium + Hulu and headspace?

PlanStudent Premium + huluCountry US My Question or Issue Is it possible to get headspace if I currently have the Student premium + Hulu package?

  • Regular
  • Plan Student Premium + hulu Country  US   My Question or Issue  Is it possible to get headspace if I currently have the Student premium + Hulu package?
  • Billy-J
  • Spotify Star
  • 973 Views
  • 7 replies
  • 0 likes
  • 973 Views
  • 7 replies
  • 0 likes

Payment method with pre-paid paysafecard

Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible answers.

  • Casual Listener
  • Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible ans...
  • Jose_M
  • Spotify Star
  • 405 Views
  • 7 replies
  • 0 likes
  • 405 Views
  • 7 replies
  • 0 likes

Superuser Contribution UI bug on payment window

I faced a bug when I can not switch month in the payment subscription. steps to reproduce:1. load page - https://www.spotify.com/pl/account/subscription/update/2. enter card number3. field month does not work OS: Mac OS 10.13.3Browser: Safari 10.0.3l...

  • Casual Listener
  • I faced a bug when I can not switch month in the payment subscription.   steps to reproduce: 1. load page - https://www.spotify.com/pl/account/subscription/update/ 2. enter card number ...
  • meahtenoha
  • Spotify
  • 261 Views
  • 5 replies
  • 0 likes
  • 261 Views
  • 5 replies
  • 0 likes

When Student spotify discount will end?

How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help

  • Newbie
  • How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Still paying for free

So I paid my fee. I got an over draft fee for it, and I still don't have my premium.

  • Newbie
  • So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Yearly subscription

If I sing up to the yearly subscription, what happens to my monthly subscription remaining?

  • Casual Listener
  • If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes