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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59305 Views
  • 25 replies
  • 5 likes
  • 59305 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35378 Views
  • 19 replies
  • 2 likes
  • 35378 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26177 Views
  • 16 replies
  • 2 likes
  • 26177 Views
  • 16 replies
  • 2 likes

Cancelled subscription

How can I avoid getting charged even though I already cancelled the subscription??

  • Newbie
  • How can I avoid getting charged even though I already cancelled the subscription??
  • Luke
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Premium not working

Can anyone help me. Ive renewed my Spotify premium subscription and got the apple reciept email. But my Spotify won’t let me play my music and when I go into the account it says I’m still on the free version. I’ve tried logging in and out several tim...

  • Newbie
  • Can anyone help me.  Ive renewed my Spotify premium subscription and got the apple reciept email. But my Spotify won’t let me play my music and when I go into the account it says I’m still on t...
  • Luke
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Yearly payment

How to I switch from paying monthly on my family premium plan to yearly?

  • Newbie
  • How to I switch from paying monthly on my family premium plan to yearly?
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Cobrança

Boa Noite!Como faço para pedir o cancelamento da cobrança que veio na minha fatura? Pois pedir o plano universitário mais não tenho interesse em ter o plano.

  • Casual Listener
  • Boa Noite! Como faço para pedir o cancelamento da cobrança que veio na minha fatura? Pois pedir o plano universitário mais não tenho interesse em ter o plano.
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 4 replies
  • 0 likes
  • 176 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problema tratando de renovar suscripcion

tengo mas de 5 medio de pago, todos activos con diferentes banco y no he podido renovar mi suscripcion, la cancele como indican ustedes en link adjunto en la seccion "¿Ninguna opción resolvió el problema?", y nada, tambien trate desde diferentes rede...

  • Newbie
  • tengo mas de 5 medio de pago, todos activos con diferentes banco y no he podido renovar mi suscripcion, la cancele como indican ustedes en link adjunto en la seccion "¿Ninguna opción resolvió el prob...
  • Alfredo
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me cobró dos veces en el mes! Sigo con cuenta Free y no me han resuelto nada!

El mes pasado me cobraron y hasta que tuve contanto con alguien de Spotify me dieron el servicio, ahora este mes ya me cobraron dos veces lo cual desconozco el motivo y no me han dado el servicio Premium... para empezar desde el primer pago debieron ...

  • Newbie
  • El mes pasado me cobraron y hasta que tuve contanto con alguien de Spotify me dieron el servicio, ahora este mes ya me cobraron dos veces lo cual desconozco el motivo y no me han dado el servicio Pre...
  • Alfredo
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution No acepta el pago

Buen día quisiera su ayuda para resolver lonsiguiente, actualmente cuento con una una cuenta gratuita y quisiera contratar el plan familiar premium pero al momento que introducir mi tarjeta como método de pago me dice que hay ocurrió un error que vue...

  • Newbie
  • Buen día quisiera su ayuda para resolver lonsiguiente, actualmente cuento con una una cuenta gratuita y quisiera contratar el plan familiar premium pero al momento que introducir mi tarjeta como méto...
  • Alfredo
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Renovação do Spotify para Universitários

Tenho conta de assinante universitário, enviei meu comprovante de matricula, foi analisado e aceito. Pedi para voltar ao site para finalizar mas não há essa opção!!!Como procedo?

  • Newbie
  • Tenho conta de assinante universitário, enviei meu comprovante de matricula, foi analisado e aceito. Pedi para voltar ao site para finalizar mas não há essa opção!!! Como procedo?
  • Bittencourt
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Can't Cancel Premium.

So I got the free trial a while back and used paypal as my payment method, and after my free trial I guess I didn't have enough on paypal to renew it so it failed. Well now I can't cancel my premium because it says I'm a free account even though it o...

  • Newbie
  • So I got the free trial a while back and used paypal as my payment method, and after my free trial I guess I didn't have enough on paypal to renew it so it failed. Well now I can't cancel my premium ...
  • NessaAlborada
  • Casual Listener
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Payment

Spotify charge money from my account, I did not get a premium. how do I get the money back?

  • Newbie
  • Spotify charge money from my account, I did not get a premium. how do I get the money back?
  • Noah
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where is my 5 Liras?

why did you take 5 Liras from my account? Just i would try free trial but spotify took 5 liras three times. I want my money or membership

  • Newbie
  • why did you take 5 Liras from my account? Just i would try free trial but spotify took 5 liras three times. I want my money or membership
  • Alfredo
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con tarjeta de regalo

Hola espero puedan ayudarme ayer compre una tarjeta de regalo de 300 pesos al llegar a casa la active, todo bien hasta ese punto pero hoy al ingresar a spotify me dice que mi suscripción a premium esta en pausa que actualize mis datos de pago que pue...

  • Newbie
  • Hola espero puedan ayudarme ayer compre una tarjeta de regalo de 300 pesos al llegar a casa la active, todo bien hasta ese punto pero hoy al ingresar a spotify me dice que mi suscripción a premium es...
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dar de baja cuentas premium para pasarlas a familiar

Buenas a todos , En casa tenemos 3 cuentas premium, y ahora he vinculado a mi cuenta plan familiar, quisiera saber como dar de baja 3 cuotas premium para que no me sigan cobrando.Lo hace el sistema automaticamente?Gracias!

  • Newbie
  • Buenas a todos ,  En casa tenemos 3 cuentas premium, y ahora he vinculado a mi cuenta plan familiar, quisiera saber como dar de baja 3 cuotas premium para que no me sigan cobrando. Lo hace el ...
  • Alfredo
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay my Premium Plan

Hello. I'm from Colombia. I've been trying to pay the premium for two weeks and it always gives me an error. I have used different cards, different accounts and I still have the error. I need help. I have spoken on twitter with the help of spotify an...

  • Casual Listener
  • Hello. I'm from Colombia.  I've been trying to pay the premium for two weeks and it always gives me an error. I have used different cards, different accounts and I still have the error. I need ...
  • Alfredo
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Unwanted ads

I pay so I won't see ads of any sort, and you are sending notification ads for another streaming services. Cancelling my subscription. Jerks

  • Newbie
  • I pay so I won't see ads of any sort, and you are sending notification ads for another streaming services.  Cancelling my subscription.    Jerks
  • Luke
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Hulu asking for a separate subscription

Hi there I have my Facebook linked to my spotify so they have the same account, same email and password to log in. I have the student discount which also gives me Hulu for free but when I try to use the same email and password it works but asks me to...

  • Newbie
  • Hi there I have my Facebook linked to my spotify so they have the same account, same email and password to log in. I have the student discount which also gives me Hulu for free but when I try to use ...
  • Victoria1234
  • Newbie
  • 477 Views
  • 1 replies
  • 2 likes
  • 477 Views
  • 1 replies
  • 2 likes

Which Spotify account for 5 music zones in the house?

Hi,I have a personal premium Spotify account.I am in the process of installing SONOS systems in 5 different areas in my appartment.These areas form different music zones to stream Spotify music.All zones should be able to stream music from Spotify si...

  • Newbie
  • Hi, I have a personal premium Spotify account. I am in the process of installing SONOS systems in 5 different areas in my appartment. These areas form different music zones to stream Spotify music...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Help! Cancelled premium, still charged

Hello, after filling out online support forms for the past 2 weeks to no avail or response, I'm turning here for some help. I started a 30-day spotify premium trial that was ended well in advance of the end date and confirmed on my account page that ...

  • Casual Listener
  • Hello, after filling out online support forms for the past 2 weeks to no avail or response, I'm turning here for some help. I started a 30-day spotify premium trial that was ended well in advance of ...
  • Noah
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • 181 Views
  • 3 replies
  • 0 likes

Family Subscription went crazy!

Hi, My sister's just called me cause everybody at home has been removed from the Family Suscription apart from me. I've just logged in on the website and I've seen my there are only two account activate in my plan, mine and another's guy I don't know...

  • Newbie
  • Hi,    My sister's just called me cause everybody at home has been removed from the Family Suscription apart from me. I've just logged in on the website and I've seen my there are only tw...
  • MattSuda
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

HELP!

Hey guys!I wanted to try this student program in spotify. Filled in my credit info etc, but when i got to verifying site i realized that i cant do this. I didnt know that it was only for univeristy students. I tried to cancel, but i couldnt so i just...

  • Newbie
  • Hey guys! I wanted to try this student program in spotify. Filled in my credit info etc, but when i got to verifying site i realized that i cant do this. I didnt know that it was only for univeristy...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes