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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131432 Views

69 replies

10 likes

Premium for Family
  • 131432 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65054 Views

89 replies

4 likes

  • 65054 Views
  • 89 replies
  • 4 likes

Close account to which I can no longer login

I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*) I then created a new account with the address *snip* and started a new subscription linked to t...

Newbie

I closed my facebook account somewhere in November/December 2018 which I used to log on my spotify account. (my facebook account was registered on *snip*)   I then created a new account w...

Brunelicia

Community Legend

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como pagar en baloto Colombia?

Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?.Gracias.

Newbie

Buenos dias, quiero pagar Spotify premium en efectivo pero no me aparece la opcion de generar un pin de pago para baloto. ¿Cual es el procedimiento?. Gracias.

Katerina

Spotify Legend

4238 Views

2 replies

3 likes

  • 4238 Views
  • 2 replies
  • 3 likes

Solved!! Help

Hi, Untill two months ago, I was using spotify free. But I saw an advertisement where I could get 3 months of spotify premium including headspace for 15 euros. I took the deal, but.. I’ve had a bill of spotify twice now. 10 euros.. how? Love to hear ...

Casual Listener

Hi,   Untill two months ago, I was using spotify free. But I saw an advertisement where I could get 3 months of spotify premium including headspace for 15 euros. I took the deal, but.. I’...

marianneloves

Casual Listener

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Multiple charges on my account

PlanPremiumCountryUSA DeviceiPhone 8 Operating SystemIOS10 My Question or Issue I have been getting charged multiple times a month (3 times) for a very long time now. From what I am seeing I only have 1 account attached to my email address and charge...

Newbie

Plan Premium Country USA   Device iPhone 8   Operating System IOS10   My Question or Issue   I have been getting charged multiple times a month (3 times) for a very l...

Male_lera

Newbie

348 Views

2 replies

0 likes

  • 348 Views
  • 2 replies
  • 0 likes

How do I purchase an ecard?

PlanPremiumCountry USADevice Operating System(Android, Windows 10) My Question or Issue I am trying to purchase a one-year premium membership for someone and last year when I did it allowed me to send an email or (ecard) to the intended user. Now it ...

Newbie

Plan Premium Country  USA Device   Operating System (Android, Windows 10)   My Question or Issue   I am trying to purchase a one-year premium membership for someone and ...

Maxim

Spotify Star

1007 Views

1 replies

2 likes

  • 1007 Views
  • 1 replies
  • 2 likes

Being hijacked with random playlists

Hi guys, Random one, I feel like I'm losing my mind. Randomly through the day or night as I'm listening to Spotify on my phone, a pop-up will come up with a new track and "Playing on Kitchen Speaker" and hijack my song with another song. Mostly diffe...

Visitor

Hi guys,  Random one, I feel like I'm losing my mind. Randomly through the day or night as I'm listening to Spotify on my phone, a pop-up will come up with a new track and "Playing on Kitchen S...

Maxim

Spotify Star

768 Views

3 replies

0 likes

  • 768 Views
  • 3 replies
  • 0 likes

Changing country of Premium/Family account without losing playlists

Plan: PremiumCountry: US (transferring to UK) Device: Pixel & Macbook Pro My Question or Issue How do I change my country setting from US to UK without losing my playlists and downloaded music? ThanksMichael

Regular

  Plan: Premium Country: US (transferring to UK)   Device: Pixel & Macbook Pro   My Question or Issue   How do I change my country setting from US to UK without l...

jsannn

Community Legend

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Need to cancel a subscription

I bought a three month subscription for my daughter on her spotify app. She had made an account with an email adress that does not exist (she made a typo when entering her email). She logged out and we had to make a new account with her right email a...

Newbie

  I bought a three month subscription for my daughter on her spotify app. She had made an account with an email adress that does not exist (she made a typo when entering her email). She logged ...

Billy-J

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Pagamento por boleto

Eu não consigo mais gerar o boleto para renovar a assinatura do Spotify no plano premium.E eu não tenho cartão de crédito.

Newbie

Eu não consigo mais gerar o boleto para renovar a assinatura do Spotify no plano premium. E eu não tenho cartão de crédito.    

Bittencourt

Spotify Star

10111 Views

4 replies

1 likes

Other
  • 10111 Views
  • 4 replies
  • 1 likes

Superuser Contribution Code of giftcard not working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or Issue I bought an giftcard in the Albert Heijn, but when i inserted the code on the site it says that it isn't working please contact spotify. I've a...

Casual Listener

Plan Premium Country  Netherlands Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue  I bought an giftcard in the Albert Heijn, but when i...

Guido

Spotify Legend

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account somehow ended up on a premium family account

I have a premium account in the USA that I opened because I was given the deal of 3 months for the price of 1. It was not a family account but a single account. One day out of the blue my phone starts playing on a random iPhone. No one I know owns an...

Newbie

I have a premium account in the USA that I opened because I was given the deal of 3 months for the price of 1. It was not a family account but a single account. One day out of the blue my phone start...

Guido

Spotify Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution De-register Hulu account from Spotify

I know this was already asked serveral times here with the instruction to contact Hulu, but: I want to go back to Hulu without ads and need to de-register my Hulu account from my Spotify account for this – I already bought the no ads plan for one mon...

Casual Listener

I know this was already asked serveral times here with the instruction to contact Hulu, but: I want to go back to Hulu without ads and need to de-register my Hulu account from my Spotify account for&...

zivilars

Casual Listener

407 Views

2 replies

0 likes

  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hulu and Student Spotify

So I had Student Hulu for a while but I had gotten logged out at one point. It won't let me log in using the same email address as my Spotify. When I ask for them to send a reset to my email I never get one. If I cancel the subscription to Hulu in my...

Newbie

      So I had Student Hulu for a while but I had gotten logged out at one point. It won't let me log in using the same email address as my Spotify. When I ask for them to send a ...

Guido

Spotify Legend

541 Views

1 replies

0 likes

Hulu
Student
Trouble Logging In
  • 541 Views
  • 1 replies
  • 0 likes

Change from premium to family

Hi, I have two issues. 1) I've just created my Spotify account today. I bought the Premium plan thinking I'd get the 1st month for free as it was advertised everywhere, but I've been billed $10,99 on my credit card. 2) Then, after I spoke with my sis...

Newbie

  Hi, I have two issues. 😞   1) I've just created my Spotify account today. I bought the Premium plan thinking I'd get the 1st month for free as it was advertised everywhere, but I...

Brunelicia

Community Legend

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my account doesn't exist?

I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices and am unable to log back in as it says my account ...

Casual Listener

I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices ...

Brunelicia

Community Legend

5492 Views

3 replies

0 likes

  • 5492 Views
  • 3 replies
  • 0 likes

Payment failed

PlanWas premium now freeCountry LatviaDeviceI tried from 3 computers, laptop, and 2 phonesOperating SystemAndroid My Question or IssueSo I want to update my payment method to the new one, but it doesn't work. Because of that I hadn't paid for my fami...

Newbie

  Plan Was premium now free Country  Latvia Device I tried from 3 computers, laptop, and 2 phones Operating System Android   My Question or Issue So I want to update my paym...

OneByBoo

Roadie

296 Views

1 replies

1 likes

  • 296 Views
  • 1 replies
  • 1 likes

Premium stopped although I am still supposed to have it.. :(

PlanPremium CountrySingapore Device Samsung Edge 7 My Question or Issue Premium stopped working.

Casual Listener

Plan Premium   Country Singapore   Device  Samsung Edge 7   My Question or Issue  Premium stopped working.

Billy-J

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Vodafone + Spotify family

Hi, i currently have a Spotify family account. I have just signed with Vodafone and I am on a red entertainment pack. This gives me access to Spotify premium for a year. Before I activate it I would like to know if it is possible to take the Vodafone...

Newbie

Hi,  i currently have a Spotify family account. I have just signed with Vodafone and I am on a red entertainment pack. This gives me access to Spotify premium for a year. Before I activate it I...

Billy-J

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Paypal payment from debit bank account

PlanPremiumCountryBelgium DeviceiPhone 6My Question or Issue Hi, I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I changed banks and want to pay Paypal from the bank acocunt that is linked to Paypal...

Casual Listener

Plan Premium Country Belgium  Device iPhone 6 My Question or Issue  Hi,   I have been paying Spotify from my bank account linked to my Paypal account (so not a credit card). I...

Guy_G

Casual Listener

5128 Views

6 replies

0 likes

  • 5128 Views
  • 6 replies
  • 0 likes

Estou pagando o Premium e minha conta está como Free

Todas as cobranças do meu cartão estão em dia porém não consigo mais acessar o Premium e não consigo falar com ninguém e nem cancelar. O meu nome de usuário aparece como um que não é meu.PlanPremiumCountry BrasilDeviceSamsung Galaxy J7 ProOperating S...

Visitor

Todas as cobranças do meu cartão estão em dia porém não consigo mais acessar o Premium e não consigo falar com ninguém e nem cancelar. O meu nome de usuário aparece como um que não é meu. Plan Pr...

Bittencourt

Spotify Star

366 Views

2 replies

0 likes

  • 366 Views
  • 2 replies
  • 0 likes