Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
173580 Views
114 replies
12 likes

173580 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19314 Views
27 replies
4 likes

19314 Views
27 replies
4 likes

Google home mini not delivered

Hi,I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried contacting Google store regarding it and they asked me ...

abhishek639
Casual Listener
Hi, I had purchased a Google home mini using the Spotify promotional offer. But while making the order I had put the zip code wrong and the order never got delivered and it was sent back. I tried co...
2018-12-30 6:30:26 AM
2019-01-03 5:14:17 PM
Maxim
Spotify Star
1058 Views
3 replies
0 likes

1058 Views
3 replies
0 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

Rotten-pancakes
Newbie
I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and tha...
2017-09-05 3:23:55 AM
2019-01-03 5:13:40 PM
Luke
Spotify Star
704 Views
1 replies
0 likes
card
country
Premium

704 Views
1 replies
0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

superocker33
Newbie
When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this messag...
2017-09-05 11:09:40 AM
2019-01-03 5:12:26 PM
Luke
Spotify Star
427 Views
1 replies
0 likes
Payment
Premium
upgrade

427 Views
1 replies
0 likes

I pay 3 month and nothing

i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this problem

Nyghtray
Newbie
i just pay 61.20 soles, 18.91 dollars , for a 3 month premmium account , but the thing is that nothing has change ,I´m still being free account, so i want to know what can i do to solve this pr...
2017-09-05 7:21:34 PM
2019-01-03 5:08:22 PM
Luke
Spotify Star
263 Views
1 replies
0 likes

263 Views
1 replies
0 likes

Family Plan - Double Payments

I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you

debra0319
Newbie
I converted to a family plan a few months ago; but I'm being charged for the family plan and my regular subscription. How do i get this corrected? Thank you
2017-09-05 7:37:40 PM
2019-01-03 5:07:51 PM
Luke
Spotify Star
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

pagamento

Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco, mas continuo apenas com ...

darlantato
Casual Listener
Fiz o pagamento do Spotify Premium no boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito...
2017-09-05 8:54:05 PM
2019-01-03 5:06:51 PM
Luke
Spotify Star
180 Views
1 replies
0 likes

180 Views
1 replies
0 likes

I can not get the Premium family account

Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request for payment .... help !!!

Hampuero
Newbie
Hello, I am from Bolivia and I want to get the premium account but the spotify page does not let me make the payment by credit card, I spoke with the bank and he said he did not register any request ...
2017-09-05 9:13:32 PM
2019-01-03 5:06:18 PM
Luke
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

I can't avail the premium subcription

I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.

scout714
Newbie
I'm paying via mobile. I already have 135 load balance on my phone but after entering the pin they sent me it said i dont have enough credit but the price was only 129 php.
2017-09-06 5:52:59 AM
2019-01-03 5:02:14 PM
Luke
Spotify Star
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Can't complete the monthly payment

For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subscription is paused and I can't use Spotify unless I down...

victor_8267
Newbie
For the last two days I've been trying to pay with three different credit cards, all of them meet the requirements and have enough funds to pay the subscription. Please help me cause now my subs...
2017-09-06 6:42:31 AM
2019-01-03 4:49:39 PM
Luke
Spotify Star
211 Views
1 replies
1 likes

211 Views
1 replies
1 likes

Please Help

I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?

Howie12
Newbie
I was subscribed to Spotify premium but now I am not but when I look on my profile it still says I am. How do I stop this and will I still be charged?
2017-09-06 6:20:53 PM
2019-01-03 4:47:50 PM
Luke
Spotify Star
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

Premium isn't working?

I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code ) but since switching phones to an upgrade my Spotify hasn't worked. Could you advise wether I'm using the wrong log in details (invoic...

Saamanthajones
Newbie
I purchased the three months premium trial at £0.99 a month and then purchased the full price at £9.99 (trans code <removed sensitive info>) but since switching phones to an upgrade my Spotify ...
2017-09-06 7:05:27 PM
2019-01-03 4:46:40 PM
Luke
Spotify Star
188 Views
1 replies
0 likes

188 Views
1 replies
0 likes

Oops, seems your card or payment provider is having a bad day.

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.i get this message when i try to do my second payment i tryed 4 cards and 2 paypal accounts i just want my ...

BoscoIsHere
Newbie
Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. i get this message when i try to do my second payment...
2017-09-06 9:17:16 PM
2019-01-03 4:45:14 PM
Luke
Spotify Star
205 Views
1 replies
0 likes

205 Views
1 replies
0 likes

Cancelled premium but still charged for it

My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the cancellation process because on the 2nd, I reached t...

Seachelle
Newbie
My Spotify premium subscription was set to renew on September 5. I cancelled it on September 2, and then I was still charged $10.34 (including tax) on September the 5th. I know that I completed the c...
2017-09-06 11:52:17 PM
2019-01-03 4:44:05 PM
Luke
Spotify Star
216 Views
1 replies
0 likes

216 Views
1 replies
0 likes

family login unsuccessful

I am not able to log in to a Premium family account and I put all the data correctly. please help me

Luiz_amboni
Newbie
I am not able to log in to a Premium family account and I put all the data correctly. please help me
2017-09-07 1:43:45 AM
2019-01-03 4:41:54 PM
Luke
Spotify Star
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

Family members gone, playlists gone, followers gone..

So yeah, since couple days ago all of my family members are gone, afrer reinviting they cant join anyways, all of my playlists are gone, i was following like 30 people - now zero. Premium user here.

tranwkapsulkach
Newbie
So yeah, since couple days ago all of my family members are gone, afrer reinviting they cant join anyways, all of my playlists are gone, i was following like 30 people - now zero. Premium user here.
2017-09-07 1:44:21 PM
2019-01-03 4:40:30 PM
Luke
Spotify Star
194 Views
1 replies
0 likes

194 Views
1 replies
0 likes

Being charged 2 subscriptions at once

I cancelled my £9.99 subscription for the £14.99 family and I've been charged for 3 months for both

Lunar1973
Casual Listener
I cancelled my £9.99 subscription for the £14.99 family and I've been charged for 3 months for both
2017-09-07 10:22:22 PM
2019-01-03 4:38:01 PM
Luke
Spotify Star
199 Views
2 replies
0 likes

199 Views
2 replies
0 likes

I paid my subscription for premium. my statment says paid but i dont have perium

What

danimal2549
Newbie
What
2017-09-07 11:10:05 PM
2019-01-03 4:37:09 PM
Luke
Spotify Star
171 Views
1 replies
0 likes

171 Views
1 replies
0 likes

Payment not being accepted

I've tried entering three different credit cards to renew my account after having to cancel the original credit card but none of three are being accepted. I've verified that each card's information is correct, yet I keep receiving a red message box t...

bbeckwith07
Newbie
I've tried entering three different credit cards to renew my account after having to cancel the original credit card but none of three are being accepted. I've verified that each card's information i...
2017-09-08 1:02:01 AM
2019-01-03 4:33:10 PM
Luke
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

Charged for Premium but don't have the service

I updated my payment three days ago and was charged on my card for Spotify premium and then today they took the service away from me?! I'm really pissed off I feel like Spotify robbed me.

Sabrina8
Newbie
I updated my payment three days ago and was charged on my card for Spotify premium and then today they took the service away from me?! I'm really pissed off I feel like Spotify robbed me.
2017-09-09 9:52:20 PM
2019-01-03 3:28:31 PM
john-bainbridge
Casual Listener
246 Views
2 replies
0 likes

246 Views
2 replies
0 likes

i bought lifetime, is it in use?

so i bought lifetime for 19.99 the other day, and it told me to cancel my family plan for 24 hours then to use the code to activate lifetime. i canceled my plan 48 hours ago, and just getting around to using my code now, and i see im back on a family...

hummer69420
Casual Listener
so i bought lifetime for 19.99 the other day, and it told me to cancel my family plan for 24 hours then to use the code to activate lifetime. i canceled my plan 48 hours ago, and just getting around ...
2019-01-03 2:47:16 AM
2019-01-03 1:43:17 PM
hummer69420
Casual Listener
596 Views
2 replies
0 likes

596 Views
2 replies
0 likes

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