Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74564 Views
49 replies
3 likes

74564 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9645 Views
23 replies
2 likes

9645 Views
23 replies
2 likes

Solved!! Pagamento com cartão Itaú débito

Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, mas o site não possibilita o plano universitário para...

wmosquini
Casual Listener
Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, ma...
2018-10-03 8:10:13 PM
2018-10-03 10:49:49 PM
wmosquini
Casual Listener
9220 Views
5 replies
2 likes

9220 Views
5 replies
2 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceIPhone 6Operativon SystemiOS 10 My Question or Issue Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90.

acastrucci
Newbie
Plan Premium Country Brasil Device IPhone 6 Operativon System iOS 10 My Question or Issue Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90. ...
2018-10-03 3:44:05 PM
2018-10-03 10:39:13 PM
Bittencourt
Spotify Star
568 Views
1 replies
0 likes

568 Views
1 replies
0 likes

Email confirming purchase

Good afternoon, i have just received an email from apparently the spotify team confirming a subscription purchase that i have never requested. i am already a premium member and the email does look weird i am attaching the screenshot of the email for ...

1185595164
Newbie
Good afternoon, i have just received an email from apparently the spotify team confirming a subscription purchase that i have never requested. i am already a premium member an...
2018-10-03 7:09:25 PM
2018-10-03 9:04:14 PM
Jose_M
Spotify Star
1544 Views
1 replies
1 likes

1544 Views
1 replies
1 likes

PS Plus Promo

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or Issue PlayStation has a promo that has been offered for months, that if you buy Spotify premium they’ll pay 10% of your bill. I thought $9.99 was the price after the refund, bu...

Kirself
Casual Listener
Plan Premium Country USA Device iPhone X Operating System iOS 12 My Question or Issue PlayStation has a promo that has been offered for months, that if you buy Spotify pr...
2018-10-03 2:59:04 AM
2018-10-03 4:47:44 PM
Bethany_Dawn
Community Legend
1452 Views
1 replies
0 likes

1452 Views
1 replies
0 likes

Superuser Contribution Premium

Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?

Jilll1
Newbie
Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?
2018-02-28 11:01:46 PM
2018-10-03 1:52:11 PM
Daisy
Spotify Legend
631 Views
1 replies
0 likes

631 Views
1 replies
0 likes

Back to School

PlanFreeCountry TurkeyDeviceiPhone 7Operating SystemiOS 12My Question or Issue In Turkey, my university had divided to two about two months ago (Anadolu University and Eskisehir Technical University). I was studying at Anadolu University when I was u...

justcorci
Newbie
Plan Free Country Turkey Device iPhone 7 Operating System iOS 12 My Question or Issue In Turkey, my university had divided to two about two months ago (Anadolu University and Esk...
2018-10-03 10:40:06 AM
2018-10-03 1:50:07 PM
MrAlexG
Composer
1014 Views
1 replies
0 likes

1014 Views
1 replies
0 likes

I was charge for a one-month free premium trial.

Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.

Raeve
Newbie
Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.
2018-10-03 5:26:18 AM
2018-10-03 1:38:27 PM
MrAlexG
Composer
652 Views
1 replies
0 likes

652 Views
1 replies
0 likes

Superuser Contribution My service has been interrupted

Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 26th. Strangely enough, despite having paid with a g...

user-removed
Visitor
Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 2...
2018-02-22 5:38:25 PM
2018-10-03 1:26:53 PM
Daisy
Spotify Legend
681 Views
1 replies
0 likes

681 Views
1 replies
0 likes

Owner Of Family Plan. Lost Email and Password (Support)

PlanPremiumCountry CanadaDeviceAllOperating SystemAll My Question or Issue I lost Access to the whole account, I currently am still paying, using another account I added to the family plan. I want to get my account back so I can manage the people usi...

Case_Clicker
Newbie
Plan Premium Country Canada Device All Operating System All My Question or Issue I lost Access to the whole account, I currently am still paying, using another account I ...
2018-10-03 1:15:11 AM
2018-10-03 12:35:56 PM
Billy-J
Spotify Star
474 Views
1 replies
0 likes

474 Views
1 replies
0 likes

My suscription

PlanPremiumCountry Costa RicaDeviceHuawei P10 Lite My Question or IssueI've tried to pay my suscription, but the system doesn't accept any of my debit cards. There is money on them and I don't understand what is happening! I've tried with Visa, Maste...

judithexo
Newbie
Plan Premium Country Costa Rica Device Huawei P10 Lite My Question or Issue I've tried to pay my suscription, but the system doesn't accept any of my debit cards. There is money ...
2018-10-03 2:38:14 AM
2018-10-03 12:24:41 PM
Billy-J
Spotify Star
798 Views
1 replies
0 likes

798 Views
1 replies
0 likes

Updating payment information

PlanPremiumU.S. DeviceiPhone XOperating SystemiOS 12 My Question or Issue MY PREMIUM PAYMENT IS NOT GOING THROUGH!! It is a little frustrating. I have never had an issue with spotify until now. I have canceled the services and re subscribed and still...

Sammy123
Casual Listener
Plan Premium U.S. Device iPhone X Operating System iOS 12 My Question or Issue MY PREMIUM PAYMENT IS NOT GOING THROUGH!! It is a little frustrating. I have never had a...
2018-09-30 10:53:54 PM
2018-10-03 12:18:30 PM
Billy-J
Spotify Star
1835 Views
5 replies
0 likes

1835 Views
5 replies
0 likes

Superuser Contribution My premium got cancel

I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play

JadenTan
Newbie
I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play
2018-03-04 2:43:38 PM
2018-10-03 10:52:08 AM
Daisy
Spotify Legend
787 Views
1 replies
0 likes

787 Views
1 replies
0 likes

Superuser Contribution Paymed Failed? Unable to Get Premium.

PlanPremiumCountry USADeviceGalaxy S 7 ActiveOperating SystemAndroid My Question or Issue I have been paying 9.99 for the last 6months, this month it's saying I am not eligible for the 9.99 plan and then offers me the family plan. I am the only perso...

Purplegreen
Newbie
Plan Premium Country USA Device Galaxy S 7 Active Operating System Android My Question or Issue I have been paying 9.99 for the last 6months, this month it's saying I am ...
2018-10-03 5:01:05 AM
2018-10-03 7:59:35 AM
Daisy
Spotify Legend
720 Views
1 replies
0 likes

720 Views
1 replies
0 likes

Spotify Premium payment not going through

PlanPremiumCountry CyprusDeviceIphone 6Operating System(iOS 10) My Question or Issue I keep trying to pay for the spotify premium but it doesnt allow me and keeps giving me the same error. Payment failed please try again later. I tried for several da...

ghenap
Newbie
Plan Premium Country Cyprus Device Iphone 6 Operating System (iOS 10) My Question or Issue I keep trying to pay for the spotify premium but it doesnt allow me and keeps g...
2018-10-02 1:07:20 PM
2018-10-02 11:11:08 PM
Jose_M
Spotify Star
1243 Views
1 replies
0 likes

1243 Views
1 replies
0 likes

How many times Spotify will try to proceed with the payment?

Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many times will they try to procceed with the payment? I wi...

Malwizard
Newbie
Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many tim...
2018-10-02 4:32:42 PM
2018-10-02 10:28:57 PM
Jose_M
Spotify Star
1285 Views
1 replies
1 likes

1285 Views
1 replies
1 likes

Solved!!Superuser Contribution Résilier premium

Bonjour,Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante: "Oups ! Une erreur s'est produite. Réessayez plus tard."Que puis-je faire?Merci In english:Since yesturday, I would like to delete my pr...

fbatif
Regular
Bonjour, Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante: "Oups ! Une erreur s'est produite. Réessayez plus tard." Que puis-je faire?...
2018-09-19 10:31:02 AM
2018-10-02 9:49:14 PM
fbatif
Regular
7965 Views
9 replies
1 likes

7965 Views
9 replies
1 likes

Changing account to premium

I want to change my account to premium but when I try to change it in the app it doesn’t give me the option.I have an iPhone 8 and i live in Israel thanks for the help

Yaels
Newbie
I want to change my account to premium but when I try to change it in the app it doesn’t give me the option. I have an iPhone 8 and i live in Israel thanks for the help
2018-10-02 2:56:40 PM
2018-10-02 4:58:09 PM
Jose_M
Spotify Star
175 Views
1 replies
1 likes

175 Views
1 replies
1 likes

Erro de cobrança indevida

Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para universitário novamente para ter certeza de que havi...

AlexandreWeff
Casual Listener
Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para u...
2018-09-30 9:00:49 PM
2018-10-02 2:49:58 PM
Bittencourt
Spotify Star
272 Views
3 replies
0 likes

272 Views
3 replies
0 likes

Superuser Contribution Spotify in Moldova

Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that general "we are launching as soon as possible..." one....

Dino9980jr
Casual Listener
Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that gen...
2018-09-27 4:28:44 PM
2018-10-02 2:44:35 PM
Guido
Spotify Legend
1257 Views
3 replies
2 likes

1257 Views
3 replies
2 likes

Superuser Contribution Premium for international students

PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?

masousa
Casual Listener
Plan Premium Country Portugal and USA Device iPhone 6 Operating System iOS 10 My Question or Issue How can an international student pay a Premium subscription if is credi...
2018-09-27 1:56:57 AM
2018-10-02 2:24:23 PM
Guido
Spotify Legend
1086 Views
5 replies
0 likes
international
Premium
Student

1086 Views
5 replies
0 likes

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