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Email confirming purchase

Email confirming purchase

Good afternoon,

 

i have just received an email from apparently the spotify team confirming a subscription  purchase that i have never requested.

 

i am already a premium member and the email does look weird

 

i am attaching the screenshot of the email for your information 

 

can you please confirm if the email is a scam or if not what the reason why i have been charged 150dollars? Note that no money has been taken out from my bank account yet

 

thabks in advance

 

matteo

 

*Community Rock Star edit - Removed personal info and removed info for others security*

 

 

Reply
1 Reply

Hello @1185595164!

Thank you for telling us about this. Don't worry, I'm here to help you out 🙂

This sounds like a non-official email from a malicious email address.
I'd recommend checking out this Support article for the next steps to take.

Important: Do not click any links, download any files or give important info.

Hope this helps and let me know how you get on!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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