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Can't change payment method

Can't change payment method


I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "update" button under the card details.



3 Replies

Hey @dgknozden, and welcome to the community.

Hope you're doing great! 


Can you send me a screenshot of the error message is shown? Please make sure not to send sensitive info when posting to the community.


Keep me posted 🙂 

Billy-JSpotify Star
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Hiya thanks for reaching back. 


Here's what I see attached. On the payments section, under the bank details there should be a button to update the method yet there isn't any.


Hey @dgknozden.


Thanks for getting back to us.


Try it in an incognito browsing session or via a different device. If it doesn't help, let us know in which country you currently live.


Looking forward to your reply.


Have a nice day.

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