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Can't change payment method

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Can't change payment method

Casual Listener

 

I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "update" button under the card details.

 

 

3 Replies
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Re: Can't change payment method

Rock Star 23
Rock Star 23

Hey @dgknozden, and welcome to the community.

Hope you're doing great! 

 

Can you send me a screenshot of the error message is shown? Please make sure not to send sensitive info when posting to the community.

 

Keep me posted 🙂 

Billy-JRock Star 23
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Re: Can't change payment method

Casual Listener

Hiya thanks for reaching back. 

 

Here's what I see attached. On the payments section, under the bank details there should be a button to update the method yet there isn't any.

 

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Re: Can't change payment method

Spotify Legend

Hey @dgknozden.

 

Thanks for getting back to us.

 

Try it in an incognito browsing session or via a different device. If it doesn't help, let us know in which country you currently live.

 

Looking forward to your reply.

 

Have a nice day.

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