Can't change payment method

[dgknozden]

I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "update" button under the card details.

[Billy-J]

Hey @dgknozden, and welcome to the community.

Hope you're doing great! 

Can you send me a screenshot of the error message is shown? Please make sure not to send sensitive info when posting to the community.

Keep me posted 🙂 

[dgknozden]

Hiya thanks for reaching back. 

Here's what I see attached. On the payments section, under the bank details there should be a button to update the method yet there isn't any.

[Guido]

Hey @dgknozden.

Thanks for getting back to us.

Try it in an incognito browsing session or via a different device. If it doesn't help, let us know in which country you currently live.

Looking forward to your reply.

Have a nice day.