Spotify says my account doesn't exist?

[_q1dyq3g5-l5r]

I tried the 99p for 3 months trial and it ends next month. Yet suddenly 2 months in I was unable to listen to downloaded songs now all of a sudden I have been logged out of my account on all devices and am unable to log back in as it says my account doesnt exist or if I am on an android it will say I am in offline mode and cannot log in. There is basically a lot wrong right now but my user name is ellab.14 and I really want to fix this before February as i dont want to be charged money after the 99p thing ends

Country

 UK

[Brunelicia]

Hi there!

Sorry to hear you’re having some trouble logging into your account. I’d recommend checking out this Spotify Answer.

If you have a Facebook-created account, you should be able to reset your Spotify password without changing your Facebook one.

Hope this helps! 🙂

[_q1dyq3g5-l5r]

Thank you for your response, I typed in my username like it said and there was red writing saying my email address wasn't associated with an active

account or something like that. So instead I typed in my username and it said the same thing, now usually i would just leave it and create another account but February is soon approaching and my 99p for 3 months trial will end and i will be charged a lot of money. So here's a question; does the premium end after the 3 months or will I automatically be charged the next payment. Because that is my only concern, the premium

[Brunelicia · Accepted solution]

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this.

I hope this helps!