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Topics with Label: Payment Problems

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5359 Views
  • 23 replies
  • 2 likes
  • 5359 Views
  • 23 replies
  • 2 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

  • Casual Listener
  • Hola.  Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
  • Karensgi22
  • Music Fan
  • 540 Views
  • 1 replies
  • 2 likes
  • Accounts
    Payment
    Payment Problems
  • 540 Views
  • 1 replies
  • 2 likes

Solved!! Paid for premium, but downgraded to FREE account

PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...

  • Newbie
  • Plan Free/Premium Country  The Netherlands  Device (iPhone 7, Samsung galaxy S7)  Operating System (iOS 10, Android Oreo)   My Question or Issue We paid for our fam...
  • Billy-J
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • Familiy Account
    Payment Problems
    Premium
  • 541 Views
  • 1 replies
  • 0 likes

Subscription went up from £9.99 to £15.99 without notice!!! Help!

Hi folks! My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help... PlanPremiumCountryUK

  • Regular
  • Hi folks!   My subscription just went up from £9.99 to £15.99 without notice. What's that all about? I'm really upset. Please help...   Plan Premium Country UK    
  • 7Surf7
  • Regular
  • 1047 Views
  • 6 replies
  • 1 likes
  • Account
    Payment Problems
    Subscribtion
    support
  • 1047 Views
  • 6 replies
  • 1 likes

Superuser Contribution Form of Payment issue

Hello,So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my account's configurations, so I go to settings to change ...

  • Newbie
  • Hello, So I recently moved countries and I'm trying to change my form of payment to my new card. When attemp to do so it rejects my new card beacuse it doesn't belong to the country listed in my acc...
  • SergioDavid
  • Roadie
  • 1013 Views
  • 1 replies
  • 0 likes
  • country change
    Payment Problems
    Subscription
  • 1013 Views
  • 1 replies
  • 0 likes

Updating Payment Method Not Working

I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and click on the "Update" button and nothing is working...

  • Casual Listener
  • I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and ...
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 1 likes
  • Payment Problems
  • 251 Views
  • 1 replies
  • 1 likes

Cannot buy Student Premium with Maestro- Netherlands

I'm a student in the Netherlands and I want to upgrade my free account to a student subscription.The problem is that being in the Netherlands most of the debit cards are Maestro and this type of payment is not accepted for the Student Premium. It see...

  • Casual Listener
  • I'm a student in the Netherlands and I want to upgrade my free account to a student subscription. The problem is that being in the Netherlands most of the debit cards are Maestro and this type of pa...
  • Maxim
  • Spotify Star
  • 1257 Views
  • 4 replies
  • 0 likes
  • cards
    maestro
    Payment
    Payment Problems
    Premium
    Student
  • 1257 Views
  • 4 replies
  • 0 likes

Paying without spotify

Hi! I subscribed for Spotify premium 7month ago, with a 3month for 9SEK deal. But spotify only worked for 1month, even though it said I have premium. So I unsubscribed after about 5-6weeks. But I am still charged every month and for the last 4month t...

  • Newbie
  • Hi!  I subscribed for Spotify premium 7month ago, with a 3month for 9SEK deal. But spotify only worked for 1month, even though it said I have premium. So I unsubscribed after about 5-6weeks. Bu...
  • 194 Views
  • 0 replies
  • 0 likes
  • Payment Problems
  • 194 Views
  • 0 replies
  • 0 likes

Solved!! I bought premium, got charged twice and HAVE NO PREMIUM

Hi, real mad right now.I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I bought! Am I supposed to wait a little while before it acti...

  • Casual Listener
  • Hi, real mad right now. I tried upgrading to Premium so I could play some songs for my graduation tonight, and your service has not only charged me TWICE but has also failed to give me what I boug...
  • KatesHere
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Payments
    Premium
  • 655 Views
  • 3 replies
  • 0 likes

Trying to Update Payment Details but Unable to Do So

Hey everyone, So I received a notice about my card expiring and that I needed to update my card details. I've been attempting it for the last week or so to no avail. I am now receiving this message whenever I attempt to confirm my details:"Oops, seem...

  • Newbie
  • Hey everyone,   So I received a notice about my card expiring and that I needed to update my card details. I've been attempting it for the last week or so to no avail. I am now receiving this ...
  • Nickolay
  • Composer
  • 284 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Subscriptions
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Error Student subscription - debit mastercard

Dear spotify/reader, I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functioning/?. The debit master card works everywhere else where i ...

  • Newbie
  • Dear spotify/reader,   I keep having troubles ordering a spotify student premium subscription. Over the past few days i keep getting the message that my bank or card are not responding/functio...
  • Aimee_T
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • Debit Card
    Netherlands
    payment options
    Payment Problems
    Student
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution card charged FIVE TIMES

my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is telling me that my premium has run out. PLEASE HELP!

  • Casual Listener
  • my card was charged 5 times after trying to update my card info.. I can't reach anyone to get this fixed. I need to change this - ASAP and get my money back. Even with these 5 payments Spotify is tel...
  • Erika
  • Roadie
  • 561 Views
  • 1 replies
  • 0 likes
  • bank
    extra charge
    Payment
    Payment Problems
  • 561 Views
  • 1 replies
  • 0 likes

I can't change my credit card details after I changed my country

Hi there, I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me I should first change my account to the Netherlands, which ...

Spotify troubles.jpg
  • Newbie
  • Hi there,   I moved from Spain to the Netherlands. Changed my account to the Netherlands, and I'm trying to change my credit card details to my Dutch card, but it won't allow me... It tells me...
  • nickpitcher
  • Casual Listener
  • 535 Views
  • 1 replies
  • 1 likes
  • Payment Problems
  • 535 Views
  • 1 replies
  • 1 likes

Studentenrabatt - german post

Hi,vor einiger Zeit ist mein Studentenstatus bei UNiDAYS ausgelaufen. Ich habe ihn natürlich zeitig erneuert, bekomme plötzlich trotzdem wieder die vollen 9,99 abgebucht! Nicht ok. Wenn ich auf Studentenrabatt holen klicke fordert Spotify mich auf, b...

  • Casual Listener
  • Hi, vor einiger Zeit ist mein Studentenstatus bei UNiDAYS ausgelaufen. Ich habe ihn natürlich zeitig erneuert, bekomme plötzlich trotzdem wieder die vollen 9,99 abgebucht! Nicht ok. Wenn ich auf Stu...
  • Mialistens
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Premium
    studentenrabatt
    UNiDAYS
    Zahlungen
  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Double Payment

Hi everyone!About a week ago, I tried to subscribe to Spotify Premium using thr Student account, so I filled all the info required, including the payment details. The problem came up when I realised that my country was not in the list to apply to thi...

  • Newbie
  • Hi everyone! About a week ago, I tried to subscribe to Spotify Premium using thr Student account, so I filled all the info required, including the payment details. The problem came up when I realise...
  • Maxim
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • Payment Problems
    Students price problem
  • 462 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Premium by mobile credit

I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says: "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment...

  • Newbie
  • I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says:   "Oops, seems the cred...
  • 1250 Views
  • 0 replies
  • 0 likes
  • Mobile Phone
    Payment
    Payment Problems
    Spotify Premium
  • 1250 Views
  • 0 replies
  • 0 likes

charged 3 times!

I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. They money is no longer in my account. I then tried a...

  • Newbie
  • I just signed up as a student yesterday and the first wo times I tried to subsribe it said it could not verify I was a student and I wouldnt be charged. Those two attempts were charged to my card. Th...
  • 379 Views
  • 0 replies
  • 0 likes
  • Help
    Payment Problems
  • 379 Views
  • 0 replies
  • 0 likes

Subscription​ problem

I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd..but still i couldn't get a premium..From: TurkeyAnd sorry for my bad english

  • Newbie
  • I cannot pay. İts not working. But if I try to pay, every time it get a commission fee.. 2 times 2.5$ usd, 2 times 0.57$ usd. Totally: 6$ usd.. but still i couldn't get a premium.. From: Turkey An...
  • 296 Views
  • 0 replies
  • 0 likes
  • Credit Card
    Payment
    Payment Problems
    Subscription
    Turkey
  • 296 Views
  • 0 replies
  • 0 likes

Double Charged when I signed up for Student Premium

I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound up reading hundreds of messages from other people ...

  • Newbie
  • I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 2 replies
  • 0 likes
  • Double Charge
    Payment Problems
  • 318 Views
  • 2 replies
  • 0 likes