Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Updating Payment Method Not Working

Updating Payment Method Not Working

I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and click on the "Update" button and nothing is working. All that does is refresh the page but doesn't let me actually update my payment method. I don't want my account to get cancelled and have to go through the student verification process again.

Reply
1 Reply

Hey @bayleehull,

 

I'd recommend reaching out to Support so that they can take a closer look at this issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts