Your payment method and country don't match

[Alexpotapoff]

I'm trying to subscribe for Premium Family account and it won't let me. I'm receiving the message "Your payment method and country don't match. To continue, change your account's location or use a different payment method."

Have tried from phone and PC.

And after trying several times it now just gives me message "Something went wrong. Please try again, or go to our support."

I am in Lithuania, the location is set up for Lituania and a band card is also Lithuanian. What can be the issue, does anyone know may be please?

[rhrahulhaldar]

Hi Alex Potaoff,

So Sorry To Know The Trouble You Are Facing.. Just One Thing To Let You Know That The Country Of Your Payment Method Must Match The Country Your Spotify Profile Is Registered With.. Please Check This Mate.. If Still Problem Persists.. Not To Worry At All.. Spotify Rockstars / Moderators Are There For You To Assist You With All The Expertise..

Regards,
Rahul Haldar - Diehard & Loyal Fan Of Spotify

[Peter]

Hey @Alexpotapoff,

Thanks for reaching out 🙂

Do you mind opening the subscription page in an incognito window or a different browser and seeing if that works?

Let us know how you get on! We'll be here in case you need any further help 🙂