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Hi, I need help!!!

Hi, I need help!!!

Avatar of LucaThunder
Newbie
2020-05-15 04:37 AM

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?

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Avatar of Billy-J
Spotify Star
Spotify Star
2020-05-15 07:26 AM

Hey @LucaThunder, thanks for reaching out to the Community!

Let's see what's going on exactly. 

Have you tried Premium in the past, or are you now wanting to start a Premium trial?

 

Also, can you let me know what happens when you try to subscribe to Premium, and how you're trying to subscribe? Screenshots/screen recordings could be very helpful, making sure that you hide sensitive info when posting to the Community.

 

Keep me posted, I'd be happy to help!

Billy-JSpotify Star
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