Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109880 Views
70 replies
9 likes

109880 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13428 Views
26 replies
2 likes

13428 Views
26 replies
2 likes

Solved!! Page Not Found When Activating Hulu

I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating it in my normal browser, incognito mode, and even on...

IntimidatingL
Casual Listener
I have tried everything to activate hulu. I saw other posts very simiilar to this posted very recently, however a Moderator said the issue should be fixed. It's clearly not. I have tried activating i...
2019-09-23 5:52:53 AM
2019-09-24 6:38:52 PM
IntimidatingL
Casual Listener
1368 Views
5 replies
0 likes

1368 Views
5 replies
0 likes

Spotify premium student extension

Hi everyone,i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year.Today i got an email where i have been told to press a button to extend the subscription.I logged in on the website to see my subsc...

fionolala
Casual Listener
Hi everyone, i have my spotify premium subscription for one year now and on 29.09.2019 it will be extended for one year. Today i got an email where i have been told to press a button to extend the ...
2019-09-24 4:03:59 PM
2019-09-24 6:10:48 PM
Billy-J
Spotify Star
807 Views
3 replies
0 likes

807 Views
3 replies
0 likes

Renew payment details

PlanPremiumCountrySouth Africa DeviceiPhone Operating SystemiOS 10 My Question or IssueHi, I keep getting the email that I need to update my card/payment information and I’ve done so with 3 different cards and I do not have any more cards to choose f...

VictoriaAmalie
Casual Listener
Plan Premium Country South Africa Device iPhone Operating System iOS 10 My Question or Issue Hi, I keep getting the email that I need to update my card/payment informatio...
2019-09-17 10:12:54 AM
2019-09-24 12:27:33 PM
Billy-J
Spotify Star
750 Views
3 replies
0 likes

750 Views
3 replies
0 likes

Somebody please

Somebody please advise me. when I look at the bank account I see Spotyfy paying twice a month

Kopretinka
Visitor
Somebody please advise me. when I look at the bank account I see Spotyfy paying twice a month
2019-09-24 7:18:30 AM
2019-09-24 7:47:02 AM
Jacob
Community Legend
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

I see 2 subscriptions at my Bill and I want to know which is second accpunt I pay for

As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I don't know which account and I want to cancel subscriptions f...

e93aslan
Visitor
As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I d...
2019-09-23 10:49:03 PM
2019-09-24 5:10:48 AM
Billy-J
Spotify Star
680 Views
1 replies
0 likes
Double Charge
Subscription

680 Views
1 replies
0 likes

Spotify family

Salve, mi è arrivata questa email stamattina. Ero premium ma adesso mi ritrovo free, cosa dovrei fare in merito? Vi ringrazio anticpatamente.Email:Ti volevamo informare che sei stato rimosso da Spotify Premium Family da 21mgooxtv37ovk4ogga7jg7tq.Non ...

cfx90
Casual Listener
Salve, mi è arrivata questa email stamattina. Ero premium ma adesso mi ritrovo free, cosa dovrei fare in merito? Vi ringrazio anticpatamente. Email: Ti volevamo informare che sei stato rimosso da S...
2019-09-21 2:12:02 PM
2019-09-24 4:46:15 AM
Billy-J
Spotify Star
738 Views
3 replies
0 likes

738 Views
3 replies
0 likes

FAMILY PLAN DOUBLE CHARGES

PlanFAMILY PREMIUMCountryusaDevicepc, iphone 10, macbook pro latest osOperating Systemwindows 10, ios My Question or Issue Just switched to family plan (14.99 per month). However, up to this point my kids had - and are still - incurring individual ch...

brucekoken
Visitor
Plan FAMILY PREMIUM Country usa Device pc, iphone 10, macbook pro latest os Operating System windows 10, ios My Question or Issue Just switched to family plan...
2019-09-23 5:46:15 PM
2019-09-23 8:10:30 PM
Emilia_8
Community Legend
519 Views
1 replies
0 likes

519 Views
1 replies
0 likes

Not able to subscribe to premium

My Question or IssueI can't subscribe to Spotify premium with my card even thought all of the information is correct and my card is working. I've tried different browsers as well. The card I'm using is the same card I've used before to subscribe to p...

VC
Visitor
My Question or Issue I can't subscribe to Spotify premium with my card even thought all of the information is correct and my card is working. I've tried different browsers as well. The card I'm usin...
2019-09-23 9:59:59 AM
2019-09-23 5:41:16 PM
Emilia_8
Community Legend
517 Views
1 replies
0 likes

517 Views
1 replies
0 likes

Hulu not working with premium

I have the premium plan and have the free Hulu that comes with it and it is no longer working. Hulu keeps asking me to change my plan and pay. Not too happy that I pay for premium and can’t even get in contact with someone as well. Probably canceling...

Jduncan421
Casual Listener
I have the premium plan and have the free Hulu that comes with it and it is no longer working. Hulu keeps asking me to change my plan and pay. Not too happy that I pay for premium and can’t eve...
2019-09-13 3:19:36 PM
2019-09-23 4:51:32 PM
Jduncan421
Casual Listener
1033 Views
5 replies
4 likes

1033 Views
5 replies
4 likes

Superuser Contribution Getting ads for premium that im not eligible for

PlanFree/PremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting ads for 3 months of premium for free, but then I click on it and nothing happ...

Jambo1
Casual Listener
Plan Free/Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Gett...
2019-09-20 1:20:55 AM
2019-09-23 11:21:36 AM
Petya
Community Legend
817 Views
7 replies
0 likes

817 Views
7 replies
0 likes

Superuser Contribution I paid double!

hello, i just paid for spotify! However, i paid double i mean i paid $4.99 and $9.99 at the same time. First, i tried to paid for students premium, but i don't know why i can't. So, i paid for original premium prices. When I looked at my account I pa...

suwipa
Newbie
hello, i just paid for spotify! However, i paid double i mean i paid $4.99 and $9.99 at the same time. First, i tried to paid for students premium, but i don't know why i can't. So, i paid for origin...
2017-03-30 9:43:20 PM
2019-09-23 11:14:54 AM
Petya
Community Legend
646 Views
3 replies
1 likes

646 Views
3 replies
1 likes

Superuser Contribution 3 months free didnt work

An advert for 3 free months came up on my free account. Followed the links, paid by paypal, and now it's already took out 9.99 and states that my next payment is for 9.99 this day next month.Something clearly has gone wrong here and theres no one to ...

xt3n2_bgy-ifp
Casual Listener
An advert for 3 free months came up on my free account. Followed the links, paid by paypal, and now it's already took out 9.99 and states that my next payment is for 9.99 this day next month. ...
2019-09-16 10:38:07 PM
2019-09-23 9:48:45 AM
Moyhis
Visitor
1430 Views
6 replies
0 likes

1430 Views
6 replies
0 likes

Solved!! Change country before Premium expires?

PlanPremiumCountryIndia/US My Question or IssueI have Premium paid for until some time in 2020 from India. I've moved to the US and don't see an option to switch the country. I can still use Spotify but a bunch of songs and some entire discographies ...

formuoli
Regular
Plan Premium Country India/US My Question or Issue I have Premium paid for until some time in 2020 from India. I've moved to the US and don't see an option to switch the country. I can s...
2019-09-20 7:49:16 PM
2019-09-22 3:59:18 AM
formuoli
Regular
1537 Views
5 replies
0 likes

1537 Views
5 replies
0 likes

Student premium ran up, so was automatically changed to premium and lost my hulu account

I was only able to have my student discount for 4 years and once that time was up, spotify automatically changed me to premium. In doing that, I lost my hulu access. How do I fix this?

vitran2424
Visitor
I was only able to have my student discount for 4 years and once that time was up, spotify automatically changed me to premium. In doing that, I lost my hulu access. How do I fix this?
2019-09-21 4:00:06 PM
2019-09-21 10:33:44 PM
Rene01
Community Legend
626 Views
1 replies
0 likes

626 Views
1 replies
0 likes

Double Billing for over 2 years

I have been double billed for over 2 years, at $9.99 per month. I was told I had a "Facebook" account, which I do not remember. This "extra" account was cancelled, but I was told I would not receive a refund or credit. This is at best, unfair, and at...

cindyb2
Visitor
I have been double billed for over 2 years, at $9.99 per month. I was told I had a "Facebook" account, which I do not remember. This "extra" account was cancelled, but I was told I would not receive ...
2019-09-21 6:30:22 PM
2019-09-21 10:30:18 PM
Rene01
Community Legend
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

Solved!! Garmin Fenix 6X: BBC Podcasts not syncing

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+ and Garmin Fenix 6X My Question or IssueI just subscribed to Spotify Premium, thrilled that I can listen to podcasts, directly from my watch. Oddly enough, BBC podcasts are not syncing to the watch. ...

Newbie_Nick
Regular
Plan Premium Country Germany Device Samsung Galaxy S10+ and Garmin Fenix 6X My Question or Issue I just subscribed to Spotify Premium, thrilled that I can listen to podcasts, directly ...
2019-09-19 1:11:31 PM
2019-09-21 10:11:52 PM
Rene01
Community Legend
5729 Views
7 replies
1 likes

5729 Views
7 replies
1 likes

2 Spotify payments coming out of account do not know for what accounts

I have checked my bank accounts and I have three spotify payments per month coming out. One is for my own account 14.99 family premium.One is my daughter 9.99 which I will cancel and she will use premium.The other we have no idea whom is using it or ...

Luca-Janos
Casual Listener
I have checked my bank accounts and I have three spotify payments per month coming out. One is for my own account 14.99 family premium. One is my daughter 9.99 which I will cancel and she w...
2019-09-20 7:45:11 PM
2019-09-21 1:43:14 PM
Luca-Janos
Casual Listener
817 Views
2 replies
0 likes

817 Views
2 replies
0 likes

Spotify Premium

Hello there. Sincerly, Spotify is not available in my country (Serbia). I was wondering if I could buy the premium account somehow and use it through VPN? If not, when will it be available for Serbia? I am willing to pay right now and use it through ...

user-removed
Visitor
Hello there. Sincerly, Spotify is not available in my country (Serbia). I was wondering if I could buy the premium account somehow and use it through VPN? If not, when will it be available f...
2019-09-20 11:08:55 PM
2019-09-21 10:46:18 AM
OneByBoo
Roadie
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Superuser Contribution Recently bought Premium but still have features from free

Hello i bought Spotify premium, yesterday and it still acts somewhat like i have a free account. I cant disable shuffle play, im not allowed to see what song is playing next, i cant go back to a previous song. I do have some features of Premium like ...

agriswold73
Casual Listener
Hello i bought Spotify premium, yesterday and it still acts somewhat like i have a free account. I cant disable shuffle play, im not allowed to see what song is playing next, i cant go back to a prev...
2019-09-18 3:03:34 PM
2019-09-21 9:00:22 AM
Katerina
Spotify Legend
511 Views
4 replies
0 likes

511 Views
4 replies
0 likes

Subscription

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.4.1 My Question or IssueMy Spotify account was registered from the US and I wanted to switch it to Premium while being in the US but when I enter my Visa card number which I got from Pakistan,...

hureensh
Visitor
Plan Premium Country USA Device iPhone 7 Operating System iOS 12.4.1 My Question or Issue My Spotify account was registered from the US and I wanted to switch it to Premium while bei...
2019-09-20 8:25:22 PM
2019-09-20 10:07:33 PM
Rene01
Community Legend
682 Views
1 replies
0 likes

682 Views
1 replies
0 likes

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