Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Not applicable
114599 Views
72 replies
9 likes

114599 Views
72 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a week ago
FenrisulvKK
Visitor
13847 Views
27 replies
2 likes

13847 Views
27 replies
2 likes

Solved!! Change from Family to Duo

I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just using this forum? Right now I can only select Spotif...

Acrux
Casual Listener
I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just u...
2019-10-03 10:55:32 AM
2019-10-03 10:20:06 PM
Emilia_8
Community Legend
2039 Views
5 replies
0 likes
Duo

2039 Views
5 replies
0 likes

September Payment

PlanFree/PremiumCountryUSDevice(Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify charged me double last month, and I would like my money back. This is my only account on a student prime membership, an...

ChocoDrop21
Casual Listener
Plan Free/Premium Country US Device (Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify charged me double last month, ...
2019-10-03 8:26:29 PM
2019-10-03 8:35:27 PM
Emilia_8
Community Legend
532 Views
4 replies
0 likes

532 Views
4 replies
0 likes

Solved!! Correction on subscription end date

i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calculations are correct, should it be good till October 2020?

Mlenriquez
Casual Listener
i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calcula...
2019-10-03 3:36:46 PM
2019-10-03 6:44:28 PM
Mlenriquez
Casual Listener
1118 Views
5 replies
0 likes

1118 Views
5 replies
0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

mishka1115
Visitor
Hello, I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?
2019-10-03 12:21:05 PM
2019-10-03 12:39:23 PM
Emilia_8
Community Legend
602 Views
1 replies
0 likes
Desktop
Subscription

602 Views
1 replies
0 likes

Being charged every 14 days for student premium

Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. wondering if someone can help me? PlanStudent Premiu...

zlodenstein
Visitor
Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. w...
2019-10-03 8:59:50 AM
2019-10-03 11:58:57 AM
Emilia_8
Community Legend
406 Views
1 replies
0 likes

406 Views
1 replies
0 likes

Superuser Contribution Finished with Student Plan, what's next?

PlanStudentCountryUSADeviceWindows based PCOperating SystemWindows 10 My Question or IssueHi, I no longer qualify for the Spotify student plan. I've considered consolidating with my wife with a Spotify Family Plan. Although, at $14.99 is it all or no...

edmck82
Casual Listener
Plan Student Country USA Device Windows based PC Operating System Windows 10 My Question or Issue Hi, I no longer qualify for the Spotify student plan. I've considered consolidating ...
2019-09-20 10:55:22 PM
2019-10-03 9:55:13 AM
Katerina
Spotify Legend
993 Views
3 replies
0 likes

993 Views
3 replies
0 likes

Cancelled Premium, Credit Card Info?

I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.

JP2997
Visitor
I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.
2019-10-02 12:53:10 AM
2019-10-03 4:08:50 AM
Billy-J
Spotify Star
1073 Views
1 replies
0 likes

1073 Views
1 replies
0 likes

I updated my payment now HULU is not working

PlanPremium w/ HuluCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my payment due to having fraud on my last debt card, and now my free Hul...

Qu33nbee
Newbie
Plan Premium w/ Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
2019-10-02 9:15:42 PM
2019-10-03 4:07:33 AM
Billy-J
Spotify Star
562 Views
1 replies
1 likes
Subscriptions with Hulu

562 Views
1 replies
1 likes

Free trial charged and I didnt turn premium!!!!

I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium.What do I do now? Will I get the money back? Will it keep charging me every month? Why didnt I become premium?

Andre08
Visitor
I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium. What do I do now? Will I get the money back? Will it keep charging me every month...
2019-10-01 2:03:32 AM
2019-10-03 4:03:43 AM
Billy-J
Spotify Star
584 Views
1 replies
0 likes

584 Views
1 replies
0 likes

Convert prepaid subscription to family plan

PlanPrepaid for a yearCountryIndiaQuestion or IssueI purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India.Is there anyway to switch to the family plan?

arjunbangia
Visitor
Plan Prepaid for a year Country India Question or Issue I purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India. Is the...
2019-10-02 2:26:56 PM
2019-10-02 11:43:45 PM
Loxer
Community Legend
749 Views
1 replies
0 likes

749 Views
1 replies
0 likes

Fans Unable to Listen to New Release

Hi there,PlanFree/PremiumCountryAustralia My Question or IssueWe had some friends who reported that they were unable to listen to our new release because they did not have a premium account. After finding out that this can last for up to two weeks, I...

defenestrators
Visitor
Hi there, Plan Free/Premium Country Australia My Question or Issue We had some friends who reported that they were unable to listen to our new release because they did not have a pr...
2019-10-02 9:57:41 AM
2019-10-02 11:43:24 PM
Loxer
Community Legend
826 Views
1 replies
0 likes

826 Views
1 replies
0 likes

Solved!! Can't Redeem My Gift Card

Hello, I tried everything from the "Gift Card Not Working?" section, nothing worked; Yes, it was bought in the same country my account is registered. What should I do now? Thanks.

AdJr
Visitor
Hello, I tried everything from the "Gift Card Not Working?" section, nothing worked; Yes, it was bought in the same country my account is registered. What should I do now? Thanks.
2019-10-02 10:49:34 PM
2019-10-02 11:35:14 PM
Loxer
Community Legend
788 Views
1 replies
0 likes

788 Views
1 replies
0 likes

How to verify if i had subscribe to spotify premium before?

PlanFree/PremiumCountryMYDeviceIphoneOperating SystemIOS My Question or IssueHow to verify if i had subscribe to spotify premium before?

lhlsteve
Visitor
Plan Free/Premium Country MY Device Iphone Operating System IOS My Question or Issue How to verify if i had subscribe to spotify premium before?
2019-10-02 8:05:28 AM
2019-10-02 9:33:32 AM
Emilia_8
Community Legend
749 Views
1 replies
0 likes

749 Views
1 replies
0 likes

Vodafone entertainment plan

PlanFree CountryUkDeviceHuawei p30-pro Operating system Android My Question Hi, I'm having problems setting up the Vodafone entertainment plan subscription . I previously had a subscription through them and have changed contracts.The previous subscri...

redbull_jmc
Visitor
Plan Free Country Uk Device Huawei p30-pro Operating system Android My Question Hi, I'm having problems setting up the Vodafone entertainment pl...
2019-10-01 3:52:05 PM
2019-10-01 5:20:36 PM
Bethany_Dawn
Community Legend
727 Views
1 replies
0 likes

727 Views
1 replies
0 likes

Solved!! I avail spotify 3 months subscription deducted the 3mos. amount but only get 1 month subscription?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Screenshot_2019-10-01-11-08-33-608_com.yahoo.mobile.client.android.mail.png

Screenshot_2019-10-01-11-08-05-393_com.spotify.music.png

Mikeefool
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbsp...
2019-10-01 5:09:57 AM
2019-10-01 1:32:48 PM
OviiiOne
Community Legend
1067 Views
1 replies
0 likes

1067 Views
1 replies
0 likes

While Spotify has announced cost increase also in Sweden; isn’t time to consider options... dee...

Faarit
Visitor
While Spotify has announced cost increase also in Sweden; isn’t time to consider options... dee...
2019-09-30 11:23:07 PM
2019-10-01 11:20:48 AM
Jose_M
Spotify Star
653 Views
1 replies
0 likes

653 Views
1 replies
0 likes

No Postal Code given by Discover card redeeming cashback for Spotify.

PlanPremiumUnited States of America My Question or IssueI redeemed my cashback from Discover for a Spotify gift card. However, when I go to redeem this gift card, Spotify is asking for a postal code and none was given to me. All I have is a 16 digit ...

CrystalMath
Casual Listener
Plan Premium United States of America My Question or Issue I redeemed my cashback from Discover for a Spotify gift card. However, when I go to redeem this gift card, Spotify is asking for...
2019-09-30 8:25:15 PM
2019-09-30 11:57:28 PM
Rene01
Community Legend
1133 Views
3 replies
0 likes

1133 Views
3 replies
0 likes

TRIPLE COBRO - TRIPLE PAYMANT

Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé.I have 3 paymants on my credit card and just one of them is mine, I wou...

r37_-sjiag459
Newbie
Tengo 3 pagos de Spotify Premium en mi tarjet a de crédito de los cuales solo uno es el mío, quisiera me indiquen como cancelar las otras dos suscripciones ya que no las autoricé. I have 3 paymants ...
2019-09-30 10:01:36 PM
2019-09-30 10:56:50 PM
Rene01
Community Legend
712 Views
1 replies
0 likes

712 Views
1 replies
0 likes

3 months subscription worked only for one month

Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to get it back.

Weyday
Visitor
Hey, i activated my 3 moths subscription but after one month it wanted for me to pay. I was trying to fix that but i accidentally cancled my premium. I don´t know if is there some way to ge...
2019-09-30 7:24:08 PM
2019-09-30 10:47:31 PM
Rene01
Community Legend
460 Views
1 replies
0 likes

460 Views
1 replies
0 likes

Solved!! Double payment

PlanFamily/PremiumCountryFinlandDevice(iPhone X)Operating System(iOS 13) My Question or IssueI just noticed that I have been double charged from Premium and Family at the same time. Now I tried to delete the Premium subscription because I already hav...

TuomasN
Casual Listener
Plan Family/Premium Country Finland Device (iPhone X) Operating System (iOS 13) My Question or Issue I just noticed that I have been double charged from Premium and Family at the sam...
2019-09-30 2:01:46 PM
2019-09-30 9:32:32 PM
Emilia_8
Community Legend
1038 Views
3 replies
0 likes

1038 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts