Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71721 Views
31 replies
2 likes
Moderator
120734 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156567 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306837 Views
169 replies
13 likes
Hi, I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation. Can someone help me with this? Thanks.
Hi, I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation. Can someone help ...
Casual Listener
460 Views
2 replies
1 likes
Is there a plan option to switch Family plan from monthly to Yearly?Are there any discounts for annual billing?
Is there a plan option to switch Family plan from monthly to Yearly? Are there any discounts for annual billing?
Moderator
720 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceIphone 11Operating SystemiOs My Question or IssueThe account I am using to send this does not have premium. However, I have another account on my phone that has premium, but I cannot find the email attached to it....
Plan Premium Country United States Device Iphone 11 Operating System iOs My Question or Issue The account I am using to send this does not have premium. However, I have anoth...
Moderator
508 Views
1 replies
0 likes
Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda urgente, pois uso meu Spotify para trabalhar. Obrig...
Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda ...
Visitor
2345 Views
10 replies
0 likes
I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up for a free trial in the past. Can someone tell me wh...
I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up f...
Moderator
774 Views
5 replies
0 likes
Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people in my family be added to my Spotify premium family? I paid alread...
Hello there, I am facing difficulties to change my account from Germany to Italy. I was a student in Germany and now I am back to Italy. How can I change the country and let the people...
Roadie
604 Views
1 replies
0 likes
Plan PremiumCountry PHDevice HUAWEI Operating System Android My Question or IssueToday i got notif that i was charged for. Monthly subscription. Supposedly i will get charged by next month. I am using globe prepaid mobile. And the amount deducted is ...
Plan Premium Country PH Device HUAWEI Operating System Android My Question or Issue Today i got notif that i was charged for. Monthly subscription. Supposedly i will get charg...
Moderator
1321 Views
7 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up thinking I was signing up for family premium but I signed up for the regular prem...
Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signed up ...
Casual Listener
940 Views
4 replies
0 likes
Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider.PlanGratuit / PremiumPaysFranceDispositif(iPhone 8, Samsung Galaxy 9, Macbook Pro fin 2016)Système opérateur(iOS 10, A...
Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus il nous sera facile d'essayer de vous aider. Plan Gratuit / Premium Pays France Dispositif (iPhone 8, Sam...
Roadie
659 Views
1 replies
0 likes
Hi recently I am getting charged twice a month for premium Spotify. How donI cancel one payment?
Hi recently I am getting charged twice a month for premium Spotify. How donI cancel one payment?
Roadie
458 Views
1 replies
0 likes
PlanPremiumCountryPhilippines DeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI’ve been trying so many times for the past couple of days to change my payment details and pay for premium through mobile phone.I changed my number, and befo...
Plan Premium Country Philippines Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I’ve been trying so many times for the past couple of days to change my pay...
Roadie
389 Views
1 replies
0 likes
Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron que funciona perfecto. Quiero saber si hay otra man...
Hola, estoy tratando de suscribirme a Spotify Premium pero no me deja suscribirme ya que me rechaza el método de pago. Me comunique con el banco para saber si el problema era mi tarjeta y me dijeron ...
Spotify Legend
1495 Views
3 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Operating System Android My Question or IssueEfetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ainda não foi efetivado.ps: tenho o comprovante de pagamento do banco, mas ainda não recebi ...
Plan Premium Country Brazil Device Samsung Operating System Android My Question or Issue Efetuei o pagamento do spotify premium no boleto, dia 30/04, porém o plano ...
Spotify Legend
719 Views
1 replies
0 likes
I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve this. Please help. Letterkenny and their puppers are ...
I've had the premium plan for years. I had to update my card the other day, and somehow I've lost my Hulu subscription. I hear this is a common issue, but I'm not finding any clear ways to resolve th...
Spotify Star
1142 Views
1 replies
0 likes
So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.
So I went to go try the xbox 6 months trial, and it wont let me and I still was charged 2 times and I cant refund it.
Casual Listener
667 Views
2 replies
0 likes
PlanFree/PremiumCountryDenmarkDevice(iPhone 7, HP Pavilion, Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family account, which I'm paying 149 DKK for pr. month. I have discovered that I'm also ch...
Plan Free/Premium Country Denmark Device (iPhone 7, HP Pavilion, Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family ac...
Community Legend
406 Views
1 replies
0 likes
Salve!Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo per chiedere un rimborso, rinunciando al servizio che m...
Salve! Ho una domanda riguardo il mio abbonamento, ho un abbonamento a Spotify Students che si è rinnovato oggi. Ho già effettuato il pagamento del canone mensile e vorrei sapere se sono in tempo pe...
Casual Listener
869 Views
2 replies
0 likes
Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...
Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...
Roadie
845 Views
1 replies
0 likes
Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the internet provider ? It will stop my free Spotify account or not ? Thank you
Hi, I have a contract with an internet provider. If you have this contract you can benefit 6 months Spotify premium free. But what happens if in like 3 months I resign the intern...
Community Legend
676 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium with Hulu and have recently become a Starbucks Partner. If I sign up f...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Community Legend
928 Views
1 replies
0 likes
