Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Marcfk
Visitor
129136 Views
87 replies
10 likes

129136 Views
87 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
15399 Views
27 replies
3 likes

15399 Views
27 replies
3 likes

Purchase of Student Premium not working

PlanFree trying to get PremiumCountryUSDeviceSamsung Galaxy S8Operating Systemrecently updated I just had a new card ordered and I am incapable of purchasing premium online with it. I contacted the bank and they contacted the card company and said it...

Lumpy
Newbie
Plan Free trying to get Premium Country US Device Samsung Galaxy S8 Operating System recently updated I just had a new card ordered and I am incapable of purchasing premium online wit...
2019-11-18 8:59:49 PM
2019-11-20 12:14:36 AM
osornios
Spotify Star
724 Views
1 replies
0 likes

724 Views
1 replies
0 likes

Xbox One Ultimate game pass

PlanFree/PremiumCountryUSA, NCDevice(iPhone 7, Xbox one, Desktop)Operating System(iOS 10, Microsoft, Windows 10,etc.) My Question or IssueI have purchased the Xbox ultimate game pass with Spotify premium for 6 months on October 24 and when I received...

Bestgamer727
Casual Listener
Plan Free/Premium Country USA, NC Device (iPhone 7, Xbox one, Desktop) Operating System (iOS 10, Microsoft, Windows 10,etc.) My Question or Issue I have purchased the Xbox ultimate g...
2019-11-17 7:57:53 PM
2019-11-20 12:13:16 AM
osornios
Spotify Star
1405 Views
1 replies
0 likes
xbox ultimate game pass spotify premium

1405 Views
1 replies
0 likes

My Maybank debit card wont work for the first subscription

My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?

cheansa47
Visitor
My Maybank debit card wont work for the first subscription, Ive opened overseas atm facilities yet still payment failed? How can I solve this?
2019-11-04 11:37:29 AM
2019-11-20 11:45:15 PM
Jose_M
Spotify Star
543 Views
1 replies
0 likes

543 Views
1 replies
0 likes

Problem with payment via Revolut

Hey,First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my individual payment problem. I just paid for Spotify Pr...

maturb97
Newbie
Hey, First of all, I want to say that I wish I could contact with support via e-mail or something, because I don't want to contact with all users, just with the support which could help me with my i...
2019-11-13 4:40:39 PM
2019-11-20 11:41:20 PM
Jose_M
Spotify Star
436 Views
1 replies
0 likes

436 Views
1 replies
0 likes

Attempting to link Hulu account leads to error page

I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Chrome, both regular and incognito, as well as Edge, ...

Pseudonym404
Visitor
I have Spotify premium with Hulu and I cannot link my existing Hulu account. I'm unwilling to create a new account as the old one has existed for quite some time. I've tried linking the account in Ch...
2019-11-17 4:08:29 AM
2019-11-20 11:37:47 PM
Jose_M
Spotify Star
497 Views
1 replies
0 likes

497 Views
1 replies
0 likes

Can't use my Xbox game pass Spotify trial

Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just won't work. I haven't used the trial before and the ...

KileyBoohehe
Visitor
Hello, my name is Skyler and I need help with my Trial Xbox ultimate game pass gave me. I cannot use this trial because it says my payment failed. I tryed to scan the we code it gave me and it just w...
2019-11-18 9:37:47 PM
2019-11-20 11:32:37 PM
Jose_M
Spotify Star
1006 Views
1 replies
1 likes

1006 Views
1 replies
1 likes

Can't access Premium, money deducted

Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank account and my plan is still showing as "Free". The ...

Hedgie2
Visitor
Hello, I am currently travelling and I tried to pay for my premium service via PayPal but Spotify just notified me that "Country and Payment don't match". The money is however deducted from my bank a...
2019-11-19 4:02:20 PM
2019-11-20 11:29:36 PM
Jose_M
Spotify Star
667 Views
1 replies
0 likes

667 Views
1 replies
0 likes

Problems with the phone app

PlanPremium CountryUnited Kingdom DeviceSamsung Galaxy 10 Operating SystemAndroid My Question or IssueFor some time now (over a month) the app on my phone has been having issues. Sometimes, when I'm listening to music on spotify and I lock the screen...

Butwhyffs
Regular
Plan Premium Country United Kingdom Device Samsung Galaxy 10 Operating System Android My Question or Issue For some time now (over a month) the app on my phon...
2019-11-20 10:59:09 PM
2019-11-20 11:11:53 PM
Jose_M
Spotify Star
1042 Views
1 replies
0 likes

1042 Views
1 replies
0 likes

Solved!! Problems with Duo Plan

PlanDUOCountryColombiaDeviceSmartphone and laptopOperating SystemAndroid and Windows My Question or IssueI had a Family Premium plan for me and my wife, then I changed to Duo Plan one week ago. My account is working OK but I have problems with my wif...

alejopearl1
Newbie
Plan DUO Country Colombia Device Smartphone and laptop Operating System Android and Windows My Question or Issue I had a Family Premium plan for me and my wife, then I changed to Duo...
2019-10-18 10:28:51 PM
2019-11-20 9:48:31 PM
Vivi15
Visitor
8000 Views
5 replies
0 likes

8000 Views
5 replies
0 likes

How long does it take for spotify to retry payments?

Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for spotify to retry payments? It's been almost 5 days since they tried, as any o...

Thomas111192
Visitor
Hello, I have a recurring payment on the 15th of every month. I didn't have funds to pay for my subscription, so I had to pay for it 2 days after. How long does it take for sp...
2019-11-20 5:04:19 AM
2019-11-20 6:50:33 PM
Bethany_Dawn
Community Legend
6164 Views
1 replies
0 likes

6164 Views
1 replies
0 likes

when updating my payment method i cant select my previous subscription 4.99 per month

My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium. I dont not want to change my subscription to the ...

drstaunch
Regular
My bank changed my credit card details, hence my spotify subscription stopped working. When i try to update my payment options, do not see my current subscription option of 4.99 monthly. Only premium...
2019-11-14 11:34:59 AM
2019-11-20 3:55:37 PM
drstaunch
Regular
1143 Views
2 replies
0 likes
4.99 subscription option

1143 Views
2 replies
0 likes

Payment doesn’t match country

My Question or IssueI live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my country doesn’t match my payment but it does and I need music for...

Blakefoster
Visitor
My Question or Issue I live in Canada and went to buy more premium and used my debit while on google chrome and my account is set to Canada and has never been changed and yet it says my coun...
2019-11-18 8:57:19 AM
2019-11-20 2:23:27 PM
OneByBoo
Roadie
623 Views
1 replies
1 likes

623 Views
1 replies
1 likes

Credit Card Not Accepting for Premium

PlanFree/PremiumCountryUnited Kingdom My Question or IssueI have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.

Slipdan
Visitor
Plan Free/Premium Country United Kingdom My Question or Issue I have been offered 6 months free premium from Game Pass but my credit card is never accepted for some reason.
2019-11-19 2:36:20 PM
2019-11-20 2:18:36 PM
OneByBoo
Roadie
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

Free Premium If You Already Own Hulu?

My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?

Hellrzer
Casual Listener
My buddy at school recently told me that if you already own a Hulu account, you can get Spotify Premium for free. Is this currently possible or was it ever possible?
2019-11-20 2:46:08 AM
2019-11-20 5:21:07 AM
Billy-J
Spotify Star
541 Views
3 replies
0 likes

541 Views
3 replies
0 likes

Change Premium w/Hulu to Family Plan

Plan: Premium + HuluCountry: US My Question or IssueI currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will lose the Hulu subscription?

cocosea
Visitor
Plan: Premium + Hulu Country: US My Question or Issue I currently have a Premium + Hulu plan under my account and thinking to upgrade to a family account. Does that mean I will l...
2019-11-20 1:09:35 AM
2019-11-20 3:21:46 AM
Billy-J
Spotify Star
299 Views
1 replies
0 likes

299 Views
1 replies
0 likes

Solved!! I am paying for 2 premium accounts. 1 is me and 2 is my ex-friend. I don't want to pay for hers...

PlanPremium X2CountrySwedenMy Question or IssueOkay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to pay for hers anymore and we are not speaking. I don't have her...

emgr0601
Visitor
Plan Premium X2 Country Sweden My Question or Issue Okay, I have a Spotify Premium account with my bank details. I am also paying for my ex-friends Spotify Premium account. But I don't want to p...
2019-11-19 11:38:33 PM
2019-11-19 12:00:10 AM
Emilia_8
Community Legend
748 Views
1 replies
0 likes

748 Views
1 replies
0 likes

Can't redeem 6 month curry offer

Nvm fixed

mazeyy
Visitor
Nvm fixed
2019-11-19 10:35:54 PM
2019-11-19 11:10:46 PM
Billy-J
Spotify Star
869 Views
1 replies
0 likes

869 Views
1 replies
0 likes

Cant's make payment with my debit card

PlanPremiumCountryUSADevice(iPhone 7 Plus)Operating System(iOS 11) My Question or IssueI can't make payment with my debit card. What is going on? How can you help me?

nareenzara
Newbie
Plan Premium Country USA Device (iPhone 7 Plus) Operating System (iOS 11) My Question or Issue I can't make payment with my debit card. What is going on? How can you help...
2019-11-18 11:09:52 PM
2019-11-19 11:08:19 PM
Billy-J
Spotify Star
1939 Views
1 replies
0 likes

1939 Views
1 replies
0 likes

Solved!! [All Platforms][Subscription] Spotify Premium + Hulu

Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Premium for Students plan that also includes Hulu (and SHO...

user-removed
Visitor
Hello! I currently am using the Spotify Premium with Hulu plan for $9.99/month, that I was luckily able to attain before the end of 2019. Since I will be attending college soon, I plan to the Pr...
2019-11-18 9:42:17 PM
2019-11-19 11:05:00 PM
Billy-J
Spotify Star
1417 Views
1 replies
0 likes
All Platforms
Subscription

1417 Views
1 replies
0 likes

I've been charged 3 times and my spotify still didn't get renewed to premium

I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for this to happen is a major annoyance. I was using Payp...

Xm0s
Casual Listener
I went to renew my subscription but after 3 retries I realised that I was charged 3 times and that I still didn't get premium on my account. I've been using Spotify premium for 2 years now and for th...
2019-11-19 11:50:17 AM
2019-11-19 9:37:54 PM
Emilia_8
Community Legend
644 Views
3 replies
0 likes
Payment

644 Views
3 replies
0 likes

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