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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75442 Views
31 replies
2 likes
Moderator
121614 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159520 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312430 Views
174 replies
13 likes
Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify?obrigado.
Adquiri hoje o Plano Premium, mas quero cancelá-lo e preciso do reembolso. Como devo proceder já que não há essa opção no site do Spotify? obrigado.
Spotify Star
437 Views
1 replies
0 likes
HiThis morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account.How I can delete the premium offer on newest account, and apply premium offer on my o...
Hi This morning I had a problem with premium subscribe. I have created a new account (for error) and now I can't use free three mounth gratis on my principal account. How I can delete the premium o...
Roadie
516 Views
3 replies
0 likes
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am ...
Spotify Star
821 Views
1 replies
0 likes
PlanPremiumCountry DeviceXiaomi Note 8 ProOperating SystemAndroid My Question or IssueSorry for my bad english. My free trial is ended but i changed my cards. I should change my card information. When i click to premium page i can't see personal acc....
Plan Premium Country Device Xiaomi Note 8 Pro Operating System Android My Question or Issue Sorry for my bad english. My free trial is ended but i changed my cards. I should c...
Casual Listener
796 Views
2 replies
0 likes
Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?
Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
Spotify Star
484 Views
1 replies
0 likes
PlanFree/Premium free trialCountryUkDeviceiPhone 11Operating SystemiOS 13.4.1 My Question or IssueI signed up for the premium free trial. I have never had premium before. I used PayPal but the I got charged £3.26. Why is this and does it get refunded...
Plan Free/Premium free trial Country Uk Device iPhone 11 Operating System iOS 13.4.1 My Question or Issue I signed up for the premium free trial. I have never had premium bef...
Spotify Star
1105 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
379 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible to extend my free trial to 90 days?
Plan Free/Premium Country USA Device Any Operating System Any My Question or Issue I signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible...
Spotify Star
365 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDevice(Samsung Galaxy S6)Operating System(Android 7.0) My Question or IssueFollowing.I am currently testing the trial month and would have to pay tomorrow. Since I have specified Boku as the payment method, the money wil...
Plan Free/Premium Country Germany Device (Samsung Galaxy S6) Operating System (Android 7.0) My Question or Issue Following.I am currently testing the trial month and would have to pa...
Spotify Star
344 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited StatesDevice(iPhone 11 pro max) Operating System(iOS 13.4.1) My Question or IssueI received an offer to rejoin premium for $9.99 for 3 months. My card was declined because it was a gift card. So I was wondering if I were...
Plan Free/Premium Country United States Device (iPhone 11 pro max) Operating System (iOS 13.4.1) My Question or Issue I received an offer to rejoin premium for $9.99 for 3 mo...
Spotify Star
381 Views
1 replies
0 likes
So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help me because I can’t believe such an easy thing doesn’...
So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help m...
Community Legend
1534 Views
3 replies
0 likes
I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profile. Well, I did and now weeks later I’VE BEEN CHARGE...
I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profil...
Spotify Legend
561 Views
1 replies
0 likes
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good...
Spotify Star
997 Views
4 replies
0 likes
Hi! both my children have existing subscription, i believe the one for $9.99 and the other student. I am finally caving in and decided to put us in a family plan. What will happen to their existing subscription bill?
Hi! both my children have existing subscription, i believe the one for $9.99 and the other student. I am finally caving in and decided to put us in a family plan. What will happen t...
Spotify Legend
413 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesOperating System My Question or IssueI used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously been paying for both. It's suddenly eating up my load. There's been a ...
Plan Premium Country Philippines Operating System My Question or Issue I used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously ...
Casual Listener
573 Views
2 replies
0 likes
Hola, Tengo un problema con la renovación de Spotify para Universitarios. Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19), en Mexico, nos mandaron a estudiar en casa y las oficinas de la escu...
Hola, Tengo un problema con la renovación de Spotify para Universitarios. Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19),...
Spotify Legend
418 Views
1 replies
0 likes
My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have already redeemed this offer. How do I regain my stude...
My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have al...
Spotify Legend
448 Views
1 replies
0 likes
Hi,I am a newbie with Spotify (always used Apple music, shame on me I know...).When i tried to apply for the 3 months free trial, i got this message :"It appears that you're not eligible for this offer. You can still enjoy Premium for the great price...
Hi, I am a newbie with Spotify (always used Apple music, shame on me I know...). When i tried to apply for the 3 months free trial, i got this message : "It appears that you're not eligible for th...
Casual Listener
2356 Views
2 replies
1 likes
I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or student discount. I am the only one to ever use my ac...
I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or st...
Newbie
1507 Views
2 replies
1 likes
I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card
I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card
Casual Listener
1867 Views
6 replies
0 likes
