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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70266 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134187 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72546 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255801 Views
156 replies
13 likes
Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) consent. I was just wondering if there is anything y...
Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) c...
Roadie
395 Views
1 replies
0 likes
Plan: PremiumCountry: US Device(iPhone My Question or Issue:Has anyone been double charged for monthly subscription? I have been getting doubled charged for some time now and just noticed it. Not sure how to fix the issue or who to reach out to. Can ...
Plan: Premium Country: US Device (iPhone 😎 My Question or Issue: Has anyone been double charged for monthly subscription? I have been getting doubled charged for so...
Moderator
1081 Views
4 replies
1 likes
Hello,Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR,Daniel PlanPremiumCountrySpainDevicePixel 2 XLOperating SystemAndroid 10 My Que...
Hello, Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR, Daniel...
Community Legend
641 Views
1 replies
0 likes
Hello ,25 march i signed in for spotify premium i had 1 month free it worked perfectly but now the premium is gone i only can shuffle but it took only 5 days not a month pls help mePlanFreeCountryThe NetherlandsDevice(iPhone 11)Operating System(iOS 1...
Hello , 25 march i signed in for spotify premium i had 1 month free it worked perfectly but now the premium is gone i only can shuffle but it took only 5 days not a month pls help me Plan ...
Spotify Legend
1686 Views
3 replies
0 likes
I had Spotify Hulu for a while now but about a couple days ago, I logged in to my Hulu account (I haven't in a while) but the site takes me to the payment page. So I logged on the the Spotify to see if it got disconnected but it was fine I also tried...
I had Spotify Hulu for a while now but about a couple days ago, I logged in to my Hulu account (I haven't in a while) but the site takes me to the payment page. So I logged on the the Spotify to see ...
Moderator
469 Views
1 replies
0 likes
I had to update my payment info and found out that I no longer have Hulu. Help?! PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I had to update my payment info and found out that I no longer have Hulu. Help?! Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating S...
Moderator
725 Views
2 replies
0 likes
I am currently on Premium and would like to change to Premium Family, how do I do this? Thanks
I am currently on Premium and would like to change to Premium Family, how do I do this? Thanks
Community Legend
460 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice(iPhone 7 PlusOperating System(iOS 13.3) My Question or IssueCan’t pay for Spotify error appears on screen saying something went wrong try again
Plan Premium Country Canada Device (iPhone 7 Plus Operating System (iOS 13.3) My Question or Issue Can’t pay for Spotify error appears on screen saying something went wrong try again
Casual Listener
715 Views
2 replies
1 likes
Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possible for a refund?
Hi, I was on the free trail but was late about a day to change it to the family plan. I was being charged straightaway for the premium plan since i have passed the date of the free trail. Is it possi...
Spotify Legend
391 Views
1 replies
0 likes
Prezados,Ontem (01/04) realizei adesão do plano premium duo, com isso foi realizada cobrança do plano no valor de R$21,90 e duas transações pendentes de R$10,00 (o que segundo vi no suporte, é normal). O que me chamou atenção é que hoje puxei o extra...
Prezados, Ontem (01/04) realizei adesão do plano premium duo, com isso foi realizada cobrança do plano no valor de R$21,90 e duas transações pendentes de R$10,00 (o que segundo vi no suporte, é norm...
Moderator
394 Views
1 replies
0 likes
After clicking Ads on FB, there is no option for 1 month trial and Charging after trailPlanFree/PremiumCountryVNDeviceIphone SEOperating SystemiOS 12 My Question or Issue
After clicking Ads on FB, there is no option for 1 month trial and Charging after trail Plan Free/Premium Country VN Device Iphone SE Operating System iOS 12 My Question or Issue &n...
Moderator
555 Views
1 replies
0 likes
I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.
I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.
Moderator
397 Views
2 replies
0 likes
PlanFree/PremiumCountryIndiaDevice(OnePlus 6t)Operating System(Android Oreo) My Question or Issuetoday I upgraded my premium account to the family but it's still showing normal premium account family is not active payment is done my normal premium ac...
Plan Free/Premium Country India Device (OnePlus 6t) Operating System (Android Oreo) My Question or Issue today I upgraded my premium account to the family but it's still showing...
Roadie
1113 Views
8 replies
0 likes
Plan: Premium Country: Germany DeviceMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to switch to Sofort for payment. I chose the bank and log in using online banking info, after I chose the Tan optisch or w...
Plan: Premium Country: Germany Device Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to switch to Sofort for payment...
Spotify Legend
1475 Views
3 replies
0 likes
i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent.once it goes through to verifying the address it comes up with an error.I have tried logging out of all devices, re sending it, opened the link in ...
i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent. once it goes through to verifying the address it comes up with an error. I have tried loggin...
Spotify Legend
685 Views
3 replies
0 likes
Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim
Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim
Moderator
438 Views
3 replies
0 likes
PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...
Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android My Question or Issue Hello, So I have a question about the Spotify duo accounts. I saw t...
Roadie
870 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
604 Views
3 replies
0 likes
I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant the cost. Now I want to go back to Premium with agai...
I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant t...
Music Fan
877 Views
2 replies
0 likes
PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...
Plan Student Premium Country United States Operating System Windows 10 My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...
Moderator
511 Views
1 replies
0 likes
