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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132079 Views

69 replies

10 likes

Premium for Family
  • 132079 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66493 Views

89 replies

4 likes

  • 66493 Views
  • 89 replies
  • 4 likes

Trouble purchasing DUO- when I select this plan it says I am not eligible for this but not sure why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

EthanS1

Community Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution help with cancelling payment for subscription

PlanFree/PremiumCountry uk Device(iPhone 6Operating System(iOS )Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely deleted it, when i log into my spotify now (i managed to change password and no...

Casual Listener

Plan Free/Premium Country  uk   Device (iPhone 6 Operating System (iOS ) Can anyone help, i took out premium and cancelled it a few months ago. I shut my Facebook page, completely...

rachelg93

Casual Listener

2021 Views

2 replies

0 likes

Facebook
facebook deleted
  • 2021 Views
  • 2 replies
  • 0 likes

Superuser Contribution Errore nell’attivare Spotify premium

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank app was sent to me, by mistake I closed that page an...

Visitor

Hello , I’m Matteo I’m experiencing a problem during the premium activation page .Once everything was confirmed, the credit card was inserted, the classic confirmation code that you see on the bank a...

Ivan

Spotify Legend

654 Views

3 replies

1 likes

  • 654 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Credit card was declined during payment but money was charged

PlanStudent premiumCountryIndiaDeviceAsus Zenfone Max pro m1Operating SystemAndroid pie My Question or IssueI tried to subscribe the student premium but my credit card was declined as it doesn't allow monthly subscription but money was charged and I ...

Visitor

Plan Student premium Country India Device Asus Zenfone Max pro m1 Operating System Android pie   My Question or Issue I tried to subscribe the student premium but my credit card was d...

Ivan

Spotify Legend

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Hulu part of subscription disappeared

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to have the premium subscription with Hulu and now the Hulu part went away. I still wa...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used ...

Billy-J

Spotify Star

816 Views

3 replies

0 likes

  • 816 Views
  • 3 replies
  • 0 likes

Updated payment canceled Hulu

PlanPremiumCountrynyc USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu is gone after I updated my payment. I would love to continue my subsc...

Visitor

  Plan Premium Country nyc USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PLAYSTATION 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Qu...

Billy-J

Spotify Star

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Gift card não contabilizou

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium

Visitor

Depois de cancelar minha assinatura Premium eu resgatei um gift card de 6 meses. Mas ele não entrou e eu estou com medo de perder meu acesso Premium 

Bittencourt

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Wondering about using a gift card even though I’m on premium

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to redeem it by next week? I’m going somewhere else an...

Newbie

My question is, I am on a 3 month Spotify gift card and I was wondering, if I get another 12 month gift card will I be able to apply it at that time. Right now it’s been a week and will I be able to ...

Jose_M

Spotify Star

366 Views

1 replies

1 likes

  • 366 Views
  • 1 replies
  • 1 likes

Premium and playing on devices simultaneously

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is playing but hearing it as well. Is this possible?

Casual Listener

With a premium account, I had hoped for the option to have what I am playing on one device be heard simultaneously on another of my linked devices. 'Not just following (reading) what song is&nbs...

theRealjoegrant

Casual Listener

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

Casual Listener

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...

Xenia

Moderator

5109 Views

1 replies

0 likes

Login
receipt
  • 5109 Views
  • 1 replies
  • 0 likes

Wrong country / Card details

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, not an LT one of 7EUR. Their support is useless - I'...

Newbie

Hi, I have an issue where I am based in Lithuania and my card is from Revolut GB. Not only Spotify does not allow me to make payment subscriptions but it is willing to charge me a GB rate of 12EUR, n...

OneByBoo

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Spotify plus Hulu subscription

PlanStudent PremiumCountryUSADeviceWindows hp laptop, RokuOperating SystemWindows My Question or IssueI signed up for the Student Premium Spotify account which comes with access to Hulu and Showtime. I previously activated the Hulu account and on my ...

Visitor

Plan Student Premium Country USA Device Windows hp laptop, Roku Operating System Windows   My Question or Issue I signed up for the Student Premium Spotify account which comes with acc...

Xenia

Moderator

448 Views

2 replies

1 likes

  • 448 Views
  • 2 replies
  • 1 likes

Re: Money deducted from bank account but no premium access given

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my money ...

Regular

The same thing happened to me today. I subscribed to the student discount option and money was debited from my account and Spotify premium isn't activated....I checked my account status and it is sho...

Luan

Spotify Star

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo contratar un plan premium

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.

Casual Listener

No he podido contratar un plan premium y ya me contacté con mi banco y no hay problemas con la tarjeta, de hecho, ni siquiera tienen notificaciones de que se haya querido realizar una transacción.&nb...

Elena

Moderator

639 Views

3 replies

0 likes

  • 639 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment problems

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue helloi had a spotify account connected to my polish revolut card. Becouse of brexit verifica...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Xenia

Moderator

1571 Views

7 replies

0 likes

  • 1571 Views
  • 7 replies
  • 0 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

Casual Listener

Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...

Emilia_8

Community Legend

1501 Views

5 replies

0 likes

Premium
Trial
  • 1501 Views
  • 5 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO

What if I hire Spotify duo before my three-month free promotion ends.Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis.Because I'd like to hire him, but we're going to go through with the billing dates, that is,...

Visitor

What if I hire Spotify duo before my three-month free promotion ends. Que pasa si contrato Spotify dúo antes de que finalice mí promoción de tres meses gratis. Because I'd like to hire him, but we'...

Mario

Spotify Legend

668 Views

1 replies

0 likes

  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement 3 mois gratuit

Bonjour, j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement aurelie

Visitor

Bonjour,  j’ai été débité de 9,99€ durant les 3 mois offerts . Merci de bien vouloir procéder au remboursement  aurelie 

Xenia

Moderator

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne suis pas en premium mais je suis debitee de 9.99 euros par mois

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Ivan

Spotify Legend

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar con Débito Visa del Banco Hipotecario

Hola.Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix hace tiempo, y así vienen siendo sin inconvenientes. Co...

Visitor

Hola. Han pasado varios días y muchos intentos, y no puedo utilizar mí tarjeta de Débito Visa del Banco Hipotecario para pagar Spotify Premium. Es la misma tarjeta que ingresé para abonar Netflix ha...

Ivan

Spotify Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes