Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128859 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57179 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232318 Views
144 replies
13 likes
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...
Roadie
1392 Views
2 replies
0 likes
PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?
Plan Premium from gift card Country UK My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
Roadie
842 Views
1 replies
0 likes
I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...
I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
Spotify Legend
1743 Views
1 replies
0 likes
i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
Casual Listener
640 Views
5 replies
1 likes
My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid
My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please? Plan My current plan is free, th...
Community Legend
3162 Views
14 replies
2 likes
/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...
/Premium Country Notway Device (iPhone 8 Operating System (iOS 10 My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I when...
Spotify Legend
881 Views
1 replies
0 likes
Hello,I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Premium" title), but I'm unsure what the procedures are to ...
Hello, I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Prem...
Spotify Star
6509 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...
Plan Premium Country US Device iPhone 11 Operating System iOS 13 My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
Spotify Legend
1383 Views
4 replies
0 likes
Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...
Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
Spotify Legend
978 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify trail period is still active but I've done payment for spotify annual premium wito...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spot...
Spotify Star
715 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried subscribing to Spotify premium subscription for a year through UPI payment method. Used the GooglePay app to pay f...
Plan Free/Premium Country India Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried subscribing to Spotify premium su...
Spotify Star
7584 Views
3 replies
0 likes
Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...
Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke cihaz (iPhone 8, Samsung Galaxy 9...
Spotify Star
438 Views
1 replies
0 likes
Plan/PremiumCountryEngland Operating System(iOS My Question or IssueI joined premium as I saw an ad that said I could get 3 months for free however when I subscribed I noticed that I already had money taken out for the subscription
Plan /Premium Country England Operating System (iOS My Question or Issue I joined premium as I saw an ad that said I could get 3 months for free however when I subscribed...
Spotify Star
489 Views
1 replies
0 likes
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...
Community Legend
850 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6 S Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenas noches, hace unas 3 horas compre en un Oxxo una tarjeta spotify premium de 1 mes, y al querer canjearlo no me dejó, aparecia e...
Plan Free/Premium Country Device iPhone 6 S Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenas noches, hace unas 3 horas compre en...
Roadie
2166 Views
2 replies
0 likes
I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I get a refund in this situation?There is no proper wa...
I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I g...
Community Legend
322 Views
1 replies
0 likes
Hello. I'm on here today because of an issue I have run into with a gift-card I purchased this afternoon. I got on my phone this morning to see the last three-month gift card I had purchased had run out, so I rushed to Walmart and bought another! Sim...
Hello. I'm on here today because of an issue I have run into with a gift-card I purchased this afternoon. I got on my phone this morning to see the last three-month gift card I had purchased had run ...
Roadie
1143 Views
5 replies
0 likes
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot (even if i havent picked slipknot/NiN?
I was wondering if the primum service (or free version) plays random artist/songs to the bands you pick (like pandora) like if I picked lets say Korn and then it'll play like a NiN or Slipknot ...
Community Legend
1560 Views
3 replies
0 likes
PlanPremium CountryUK My Question or IssueI want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot use a family account. So in other words, have two accounts going through my...
Plan Premium Country UK My Question or Issue I want to add my girlfriend to my account as a Christmas present. We do not live in the same property, so I am certain that I cannot ...
Community Legend
12198 Views
1 replies
0 likes
Hiya ive been using spotify for a long time and finally i want to upgrade to premium as i am going on a flight and need some music to listen to. I filled in my details but it says "the payment method and country do not match" and to change my account...
Hiya ive been using spotify for a long time and finally i want to upgrade to premium as i am going on a flight and need some music to listen to. I filled in my details but it says "the p...
Spotify Legend
970 Views
1 replies
0 likes
