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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147272 Views

69 replies

10 likes

Premium for Family
  • 147272 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93033 Views

89 replies

4 likes

  • 93033 Views
  • 89 replies
  • 4 likes

Retry payment

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money.The only option was to "update" my details by simply readding the card information. Spotify impresses by constan...

Music Fan

Why can't I just press a button to retry the payment? I didn't have enough money on the account when the autogiro tried to draw the money. The only option was to "update" my details by simply read...

solamyl

Visitor

2055 Views

3 replies

0 likes

  • 2055 Views
  • 3 replies
  • 0 likes

Solved!! Buying Permium with gift card

So I wanted to buy premium and I got a question I dont have paypal but I have cash and I wanted to buy premium with a gift card Problem is I never bought Premium before on this account so technically I am unable to buy it Is there a solution to fix i...

Casual Listener

So  I wanted to buy premium and I got a question  I dont have paypal but I have cash and I wanted to buy premium with a gift card  Problem is I never bought Premium before on this a...

Bittencourt

Spotify Star

2274 Views

5 replies

0 likes

  • 2274 Views
  • 5 replies
  • 0 likes

Payment

PlanFreeCountryTurkey Device(Huawei P20 lite) Operating System( Android Oreo) My Question or IssuePayment is unsuccesful. Spotify keeps saying that my payment is unsuccesful, those my credit card has enough fund and still valid. I used to have premiu...

Visitor

Plan Free Country Turkey  Device (Huawei P20 lite)  Operating System ( Android Oreo)   My Question or Issue Payment is unsuccesful. Spotify keeps saying that my pay...

OneByBoo

Roadie

1351 Views

1 replies

0 likes

Payment
  • 1351 Views
  • 1 replies
  • 0 likes

Payment Issue

PlanFreeCountryArgentinaDeviceSamsung Galaxy A20Operating SystemAndroid One My Question or IssueI am unable to update the payment method. I have a credit card and when I enter the info on it, the page says it has to be a valid number. I tried multipl...

Visitor

  Plan Free Country Argentina Device Samsung Galaxy A20 Operating System Android One   My Question or Issue I am unable to update the payment method. I have a credit card and whe...

OneByBoo

Roadie

835 Views

1 replies

0 likes

  • 835 Views
  • 1 replies
  • 0 likes

El cobro mensual si se realizo pero sigue diciendo que actualice los datos de mi tarjeta

PlanFamiliarCountryMéxico My Question or Issue Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar los datos de la tarjeta en spotify para que se haga el cobro la cantidad de 149 pesos se desconto ...

Newbie

  Plan Familiar Country México       My Question or Issue   Aparecio el anuncio de que no se pudo hacer el pago, asi que me meti fondos a mi tarjeta y al actualizar...

OneByBoo

Roadie

936 Views

1 replies

0 likes

  • 936 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança errada

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

Casual Listener

Oi, meu plano é o universitário, de R$8.50, mas cobrou R$ 16.90 esse mês. Veio errado !! Como podemos resolver ??

Xenia

Moderator

836 Views

1 replies

0 likes

  • 836 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Starting a Spotify Duo Account

I currently have a premium plan and want to move to a duo account with my boyfriend. However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? Why can't I switch to Duo?PlanPremiumCountryUSADeviceiPhon...

Visitor

I currently have a premium plan and want to move to a duo account with my boyfriend.  However, every time I click "get started" on the duo page it says I am not eligible? Why is this the case? W...

Xenia

Moderator

1806 Views

1 replies

0 likes

Duo
spotify duo
switch plan
  • 1806 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacker has accessed my Spotify verification code

Dear Spotify Community,Hi there, I'm new here so please be patient with me!Back in 2016, I made an online purchase that I do not remember in detail.But it was connected to my bank account that is now closed. This purchase was for Spotify.My old bank ...

Regular

Dear Spotify Community, Hi there, I'm new here so please be patient with me! Back in 2016, I made an online purchase that I do not remember in detail. But it was connected to my bank account t...

A_dragon1997

Regular

7634 Views

6 replies

1 likes

  • 7634 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Billing issues. (Billed but failed subscription)

PlanPremiumCountryIndiaDevice(Samsung A8+)Operating System(Android 9) My Question or IssueI was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The renewal of my premium account failed the first time so I had to do it again bu...

Visitor

Plan Premium Country India Device (Samsung A8+) Operating System (Android 9)   My Question or Issue I was charged twice for my Premium subscription. Once Rs 119 and then Rs 129. The re...

Ivan

Spotify Legend

578 Views

1 replies

0 likes

  • 578 Views
  • 1 replies
  • 0 likes

Premium 1 month

 Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?

Newbie

  Im trying to buy a premium for a month using a prepaid Visa card, but I can’t. There’s any way to buy using a prepaid card?

OneByBoo

Roadie

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo in Belgium ?

PlanPremiumCountryBelgium My Question or Issue Hi,When will Premium Duo be available in Belgium ?Can't wait to have this feature ! Thanks, Sophie

Casual Listener

Plan Premium Country Belgium   My Question or Issue   Hi, When will Premium Duo be available in Belgium ? Can't wait to have this feature !   Thanks,   Sophie

Elena

Moderator

1382 Views

1 replies

0 likes

  • 1382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant buy Premium

PlanFreeCountryUSADevicePC/ Samsung Note 10+Operating SystemWindows 10, Android My Question or IssueI keep getting the error "Something went wrong, Please try again or get help." Everytime i try and enter my credit card information. I'm positive ever...

Visitor

Plan Free Country USA Device PC/ Samsung Note 10+ Operating System Windows 10, Android   My Question or Issue I keep getting the error "Something went wrong, Please try again or get he...

Elena

Moderator

837 Views

1 replies

0 likes

  • 837 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualización de métodos de pago

Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en todos los métodos que introduzco.

Visitor

Buenas, me apareció un cartel de que no se débito automáticamente el pago de este mes de spotify premium, pidiendome que actualice el método de pago, lo cual intente hacer pero me figura error en tod...

Ivan

Spotify Legend

971 Views

1 replies

0 likes

  • 971 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify rechaza mi pago

PlanPremium FamiliarCountryArgentinaMy Question or IssueAl principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay suficiente saldo cuando claramente sí lo hay. Ya me rechazó dos veces el pa...

Casual Listener

  Plan Premium Familiar Country Argentina My Question or Issue Al principio no tenía suficiente saldo en mi tarjeta, así que le cargué lo necesario, pero sigue diciendome que no hay sufici...

Ivan

Spotify Legend

1167 Views

1 replies

0 likes

  • 1167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium uprgrade for 7 day trial payment done but did not show

PlanFree/PremiumCountryIndiaDeviceLaptop ASUSOperating SystemWindows 10 My Question or IssueI paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and paying through the GooglePay app but it did not show in the app, my premium ac...

Casual Listener

Plan Free/Premium Country India Device Laptop ASUS Operating System Windows 10   My Question or Issue I paid for the 7 day premium rated 39 rupees by scanning the QR in my phone and pa...

Ivan

Spotify Legend

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution I canceled my Spotify premium but it says i don't have it but it charged me and I still have premium

After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled my premium but I still have premium and I don’t kno...

Visitor

After the end of my Spotify premium free trial I canceled my premium but but before i did without knowing my partner paid the for the subscription, and now my account is glitched. It says I canceled ...

Ivan

Spotify Legend

1055 Views

1 replies

0 likes

  • 1055 Views
  • 1 replies
  • 0 likes

impossible d'effectuer un abonnement

Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche "Une erreur s'est produite. Veuillez réessayer, ou...

Casual Listener

Bonjour cela fait maintenant plusieurs mois que j'essaie de me re-abonner à Spotify suite à un changement de carte bleu mais toutes les fois ou j'ai pue essayer j'ai ce message d'erreur qui s'affiche...

Gabriel421

Casual Listener

2171 Views

2 replies

0 likes

  • 2171 Views
  • 2 replies
  • 0 likes

Me están cobrando más de mi plan para unversitarios

El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consultado mi estado de cuenta por medio electrónico pero...

Casual Listener

El día de hoy (14/04/20) es mi fecha de pago del segundo mes con este plan premium, me ha llegado un correo que no se pudo realizar mi pago teniendo la cantidad suficiente en ella ($49.00). He consul...

OneByBoo

Roadie

1138 Views

3 replies

0 likes

  • 1138 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Packages

PlanPremiumCountry DevicePoco F1 (android)Operating SystemAndroid oreo My Question or IssueI just want to know about the lifetime spotify package... Is there any life time package?That also ensured only one time payment...And what amount will Spotify...

Visitor

Plan Premium Country   Device Poco F1 (android) Operating System Android oreo   My Question or Issue I just want to know about the lifetime spotify package...  Is there any ...

Katerina

Spotify Legend

1091 Views

1 replies

0 likes

  • 1091 Views
  • 1 replies
  • 0 likes

3 month Subscripton Giftcard not working

PlanFree (wanting to go to Premium)CountryAustraliaDevice(iPhone 11, Laptop)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There I just bought a 3 month Spotify Premium Subscription online from Australia Post.I reside...

Casual Listener

Plan Free (wanting to go to Premium) Country Australia Device (iPhone 11, Laptop) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There ...

Billy-J

Spotify Star

1331 Views

5 replies

0 likes

  • 1331 Views
  • 5 replies
  • 0 likes