Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 79048 Views
- 49 replies
- 3 likes
- 79048 Views
- 49 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 10011 Views
- 23 replies
- 2 likes
- 10011 Views
- 23 replies
- 2 likes
Solved!! Can i use gift card if my account is not linked to any payment method?
dear all i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the gift cards work under the condition no payment method is re...
- dear all i just bought some spotify gift cards in the us and my account is not linked to any credit cards or paypal as all the cards are connected to a Chinese ID card. I wanna know will the g...
-
-
- Spotify Star
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Additional offline devices
Hi, I would like to have my Spotify library available on more devices for offline listening. Is there a way to sign up for more offline devices?
- Hi, I would like to have my Spotify library available on more devices for offline listening. Is there a way to sign up for more offline devices?
-
-
- Spotify Star
- 600 Views
- 3 replies
- 0 likes
- 600 Views
- 3 replies
- 0 likes
Cant update payment method
I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do I do?
- I recently cancelled my spotify subscription, it says premium will end the 30th but I want to change the payment method now and its not allowing me, there is no update payment method button. What do ...
-
-
- Spotify Star
- 298 Views
- 1 replies
- 0 likes
- 298 Views
- 1 replies
- 0 likes
Gutschein einlösen bei laufendem Abo
Liebe Community, ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich weiß schon, dass der trotz des Studentenrabatts nur für einen...
- Liebe Community, ich habe ein laufendes Abo mit Studentenrabatt. Nun erfolgte die letzte Abbuchung am 10.07.2019 und ich habe heute (12.07.2019) einen Gutschein über 10 Euro eingelöst. Ich w...
-
-
- Spotify Star
- 1190 Views
- 1 replies
- 0 likes
- 1190 Views
- 1 replies
- 0 likes
Pago de premium desde el extranjero
PlanFreeCountryArgentina DeviceHuawei nuova 2iOperating SystemAndroid 8 My Question or IssueBuenos días, quisiera contratar el servicio Premium. Mi problema es que me encuentro en Malasia y no me deja realizar el pago ya que dice que el pais no coinc...
- Plan Free Country Argentina Device Huawei nuova 2i Operating System Android 8 My Question or Issue Buenos días, quisiera contratar el servicio Premium. Mi problema es qu...
-
-
- Spotify Star
- 2713 Views
- 1 replies
- 0 likes
- 2713 Views
- 1 replies
- 0 likes
Spotify keeps asking me to pay premium every month even tho I already did.
PlanPremiumCountryTurkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 10 and iPhone 6 My Question or IssueSo, I've been a premium memeber for almost two years now. But recently, more specifically around the beginni...
- Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 and iPhone 6 My Question or Issue So, I've been a premium m...
-
-
- Spotify Star
- 671 Views
- 1 replies
- 0 likes
- 671 Views
- 1 replies
- 0 likes
Me cobraron el mes gratuito
Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?
- Me cobraron el mes gratuito de Spotify premium, esta cuenta es nueva y tarjeta también es la primera vez que la uso para pagar esto, puede haber un reembolso?
-
-
- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Error trying to redeem code
PlanPremiumCountryMexicoDeviceIphone 7, LenovoOperating System(iOS 12, Windows 10) My Question or IssueI want to redeem a giftcard I get and when I enter the code, shows an error. Can you help me please. Thanks.
- Plan Premium Country Mexico Device Iphone 7, Lenovo Operating System (iOS 12, Windows 10) My Question or Issue I want to redeem a giftcard I get and when I enter the code, shows an e...
-
-
- Spotify Star
- 3930 Views
- 5 replies
- 0 likes
- 3930 Views
- 5 replies
- 0 likes
Student subscription not showing
I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charged from my account and Spotify doesn't show subscrip...
- I am from India. I am a student and paid subscription as a student. When I paid for the subscription with Mastercard it said that the card is not able to pay monthly charges. And now INR 59 is charge...
-
-
- Spotify Star
- 622 Views
- 3 replies
- 0 likes
- 622 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Changing credit card
Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
- Hi there I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?
-
-
- Spotify Legend
- 295855 Views
- 300 replies
- 7 likes
- 295855 Views
- 300 replies
- 7 likes
SIGNING UP
Hi,i want to know if i can ACTIVATE SPOTIFY FREE even if i still dont have recived confirmation for SPOTIFY STUDENT.I want to be sure that if today i get SPOTIFY FREE then, next month (if confirmation wll arrive) i will pay just 4,99. thank you sorry...
- Hi, i want to know if i can ACTIVATE SPOTIFY FREE even if i still dont have recived confirmation for SPOTIFY STUDENT. I want to be sure that if today i get SPOTIFY FREE then, next month (if c...
-
-
- Community Legend
- 470 Views
- 1 replies
- 0 likes
- 470 Views
- 1 replies
- 0 likes
My subscription request has been declined
Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough funds in the card and it hasn't been expired yet. But I can't fi...
- Hello everyone! My Spotify subscription has declined due to a reason I couldn't figure out. I am trying to pay my subscription fee by a card I use as always for a year. There are enough fund...
-
-
- Spotify Star
- 577 Views
- 1 replies
- 0 likes
- 577 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium cancelation only for few months
Galaxy s7Operating SystemAndroid My Question or IssueIf I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or will the price be more expensive? Now it's 9.99€. I won't need i...
- Galaxy s7 Operating System Android My Question or Issue If I cancel my spotify premium account now will I be able to activate it again next year? Will it be activated for the same price or ...
-
-
- Spotify Star
- 465 Views
- 1 replies
- 0 likes
- 465 Views
- 1 replies
- 0 likes
Resubscribed to Family Premium and reinvited account but all music and playlists are missing
I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...
- I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is m...
-
-
- Spotify Star
- 295 Views
- 1 replies
- 0 likes
- 295 Views
- 1 replies
- 0 likes
I can't verify my adress
PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...
- Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10 My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
-
-
- Spotify Star
- 291 Views
- 1 replies
- 0 likes
- 291 Views
- 1 replies
- 0 likes
Solved!! I erased the code on the card . how can I get the code Back
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Community Legend
- 496 Views
- 1 replies
- 0 likes
- 496 Views
- 1 replies
- 0 likes
Can’t add any member to my family plan because it doesn't has an administrator
PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again
- Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12 My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
-
-
- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Nothing is downloading on Spotify Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got s...
-
-
- Composer
- 454 Views
- 2 replies
- 0 likes
- 454 Views
- 2 replies
- 0 likes
Incorrect/fraudulent charge
I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account....
- I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 wa...
-
-
- Visitor
- 7097 Views
- 10 replies
- 0 likes
- 7097 Views
- 10 replies
- 0 likes
Spotify Premium on Globe Postpaid
Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter my number on spotify.globe.com.ph. Been trying this since Tu...
- Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter ...
-
-
- Spotify Star
- 1187 Views
- 1 replies
- 0 likes
- 1187 Views
- 1 replies
- 0 likes