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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1495 Views
  • 19 replies
  • 1 likes
  • 1495 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47424 Views
  • 20 replies
  • 3 likes
  • 47424 Views
  • 20 replies
  • 3 likes

Account Problem

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.1 My Question or Issue I subscribed to premium about a year ago and have had zero issues with Spotify so far. However I opened the app today, was logged out and when I logged back in all my...

  • Visitor
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 12.1.1   My Question or Issue  I subscribed to premium about a year ago and have had zero issues with Spotify s...
  • Bittencourt
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

subscription

PlanFREECountry USADeviceZTE ZMAX PROOperating SysteMANDROID My Question or Issue I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED TO CONTINUE IT. IS A REFUND POSSIBLE?

  • Newbie
  • Plan FREE Country  USA Device ZTE ZMAX PRO Operating SysteM ANDROID   My Question or Issue  I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED...
  • Bittencourt
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Can't Use 30 days Trial?

I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used trial so you can not use this offer now." How can it ...

  • Casual Listener
  • I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used tr...
  • eyyo1
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Member of Family Account to Owner of a new Family Account?

PlanPremiumCountry Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a member of a family account and create a new family account to become its owner and be able to invi...

  • Visitor
  • Plan Premium Country  Germany       My Question  I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a...
  • Maxim
  • Spotify Star
  • 714 Views
  • 3 replies
  • 0 likes
  • Account
    Family Plan
  • 714 Views
  • 3 replies
  • 0 likes

How do I cancel my premium Spotify India subscription?

Just signed up on Spotify India and I am unable to find an option to cancel my subscription. It reflects that I have spotify premium but is not giving me an option to cancel it.

  • Regular
  •   Just signed up on Spotify India and I am unable to find an option to cancel my subscription.    It reflects that I have spotify premium but is not giving me an option to cancel it...
  • Maxim
  • Spotify Star
  • 1526 Views
  • 1 replies
  • 0 likes
  • 1526 Views
  • 1 replies
  • 0 likes

30 day free trail on Yearly subscription

PlanFree/PremiumCountryIndia Device(Mi A2)Operating System(Android Pie) My Question or Issue I wanted to know if I buy Spotify Premium Yearly Plan will I get 30-day free trial or my yearly plan will start immediately.

  • Newbie
  • Plan Free/Premium Country India   Device (Mi A2) Operating System (Android Pie)   My Question or Issue    I wanted to know if I buy Spotify Premium Yearly Plan will I ...
  • Maxim
  • Spotify Star
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Premium Card Not Working

Hi,I recently purchased a 10€ spotify card and it dosent work. I have had the same issue before when I tried to purchase a gift card for my friend. Whatever code I put in, it dosent seem to work. Anyone know how to fix this?

  • Composer
  • Hi, I recently purchased a 10€ spotify card and it dosent work. I have had the same issue before when I tried to purchase a gift card for my friend. Whatever code I put in, it dosent seem to work. A...
  • Maxim
  • Spotify Star
  • 856 Views
  • 3 replies
  • 0 likes
  • 856 Views
  • 3 replies
  • 0 likes

Charged through upi but spotify says payment failed

I was charged for 3 months but they said my payment failed.PlanFree/PremiumCountry India

  • Newbie
  • I was charged for 3 months but they said my payment failed. Plan Free/Premium Country  India  
  • Rosh_
  • Casual Listener
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

spotify with existing hulu account

I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and cancel the one i have

  • Newbie
  •       I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and canc...
  • Billy-J
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Failed Transaction not refunded

PlanPremiumCountry IndiaDeviceMi A1Operating System Android Oreo My Question or Issue I was trying to get a premium subscription, however the transaction failed during the process. I was debited Rs.59 but didn't get premium. The amount which was debi...

  • Newbie
  • Plan Premium Country  India Device Mi A1 Operating System  Android Oreo   My Question or Issue  I was trying to get a premium subscription, however the transaction ...
  • Billy-J
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

not premium despite billed

Planfamily Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.

  • Regular
  •     Plan family  Country  sweden   My Question or Issue   hello   Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a f...
  • Billy-J
  • Spotify Star
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Improper Billing - Spotify for University students

Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...

  • Casual Listener
  • Country  Brazil Device (iPhone 7 Plus)  Operating System (iOS 12.1.4)   My Question or Issue  I always pay my subscription on the seventh day of the month, but after updat...
  • cliciacosta
  • Casual Listener
  • 647 Views
  • 2 replies
  • 0 likes
  • 647 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

  • Newbie
  • My Question or Issue  Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
  • Daisy
  • Spotify Legend
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

  • Newbie
  • hi  I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to?   Plan Premium Trial Country  Malaysia Device iPhone 7 Operating System...
  • Brunelicia
  • Community Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

  • Casual Listener
  • No offense.   But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed??  I thought it was a "discover", supposed to discover new things...
  • ggemeny
  • Casual Listener
  • 1030 Views
  • 2 replies
  • 2 likes
  • 1030 Views
  • 2 replies
  • 2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

  • Newbie
  • Plan Free/Premium Country   Devic Operating System   My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...
  • Brunelicia
  • Community Legend
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

  • Regular
  •   Country  Sweden     Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even&nbs...
  • Bittencourt
  • Spotify Star
  • 1885 Views
  • 5 replies
  • 0 likes
  • 1885 Views
  • 5 replies
  • 0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

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  • Casual Listener
  • É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam.   Do nada o Spotify não tocava algumas mú...
  • Bittencourt
  • Spotify Star
  • 790 Views
  • 4 replies
  • 0 likes
  • 790 Views
  • 4 replies
  • 0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

  • Newbie
  • Plan Free Country  USA Device   Operating System     My Question or Issue  My account says I'm free but I've been charged 9.99 for many months.  I've tried all...
  • Brunelicia
  • Community Legend
  • 453 Views
  • 1 replies
  • 1 likes
  • 453 Views
  • 1 replies
  • 1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

  • Casual Listener
  •   I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
  • Billy-J
  • Spotify Star
  • 647 Views
  • 7 replies
  • 0 likes
  • 647 Views
  • 7 replies
  • 0 likes