Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129032 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57523 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232859 Views
144 replies
13 likes
tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?
tengo unos días que pague por spotify premium, si cambio a premium duo me cobra mas o me cobrara nuevamente lo que cuesta premium duo?
Spotify Star
1819 Views
1 replies
0 likes
I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have none created so am willing to login under a new login, but when I try t...
I have premium family. One of my family members has been sharing my login under the plan. They happen to have many playlists they have created and does not want to change. I have no...
Spotify Star
2668 Views
1 replies
0 likes
Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...
Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No inform...
Community Legend
1046 Views
3 replies
0 likes
PlanPremiumCountryU.KDeviceOnePlus 7T ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I had to close my premium account due to someone having access to my account since changing passwords and logging all device out ...
Plan Premium Country U.K Device OnePlus 7T Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I had to close my premium account due to...
Spotify Legend
896 Views
2 replies
0 likes
Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the request wasn’t sent though google pay and when it was I paid, I’ve attached the receipt, but whe...
Plan Premium Country India Device iPhone XR My Question or Issue Hi, I paid for Spotify premium through google pay and I had to request twice because the r...
Spotify Legend
1840 Views
1 replies
2 likes
Paguei faz 5 dias meu Spotify premium e ainda não recebi a confirmação e ainda não está disponível
Paguei faz 5 dias meu Spotify premium e ainda não recebi a confirmação e ainda não está disponível
Community Legend
612 Views
3 replies
0 likes
PlanFree/PremiumCountryUsaDevice(iPhone 7, HP Laptop)Operating System(iOS 10, Windows 10,) My Question or IssueI have a Spotify premium card and there's two letters that could be an O or a zero. I have no clue which of them they are and I've tried al...
Plan Free/Premium Country Usa Device (iPhone 7, HP Laptop) Operating System (iOS 10, Windows 10,) My Question or Issue I have a Spotify premium card and there's two let...
Visitor
6696 Views
10 replies
0 likes
My Question or Issue:TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018IF ANY ONE SPEAKS SPANISH, PLEASE ANSWER ME IN SPANISHTHANKS
My Question or Issue: TODAY I PAID MY PREMIUM FAMILY PLAN, AND THEY DIDNT RESPECT ME MY 3 MONTH FREE, WHY NOT IF I DIDNT CANCEL AFTER 19 OCTOBER 2019, I HAVE CANCELED AT 2018 IF ANY ONE SPEAKS SPAN...
Spotify Star
584 Views
1 replies
0 likes
Why is no one writing me back?! PlanPremiumMy Question or IssueMy account has been hacked the email address and password were changed. I filed a complaint with @support and after sending the requested information have not heard back. Could some one p...
Why is no one writing me back?! Plan Premium My Question or Issue My account has been hacked the email address and password were changed. I filed a complaint with @support and aft...
Spotify Legend
597 Views
3 replies
0 likes
Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.
Plan: Premium for Student -> Premium Country: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
Spotify Legend
9108 Views
5 replies
0 likes
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....
Moderator
2347 Views
6 replies
0 likes
PlanPremiumCountryMexicoOperating SystemWindows 10 There is no option to remove my Payment MethodAs much as I like the comodity of renewing my premium plan with just one click, the moment I hit the "Cancel Premium Suscription" button, there remains n...
Plan Premium Country Mexico Operating System Windows 10 There is no option to remove my Payment Method As much as I like the comodity of renewing my premium plan with just one click,...
Roadie
2939 Views
1 replies
1 likes
Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says that its Spotify Premium with Hulu. I never made th...
Hello, I have a Spotify account in the US. I have had Premium for Students since December 26, 2018 and pay $5.40 per month. However, on December 27, 2019 I was charged $10.81 and my account now says ...
Spotify Star
650 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemWindows 10 My Question or IssueI got my email and tried to claim my free Google Assistant, but it want to charge me, why? I saw this question posted before, and wouldn't have posted this, ...
Plan Premium Country Device Samsung Galaxy Note 8 Operating System Windows 10 My Question or Issue I got my email and tried to claim my free Google Assistant, but it want to c...
Spotify Legend
627 Views
1 replies
1 likes
PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...
Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için ...
Community Legend
1215 Views
2 replies
0 likes
I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to redeem the gift card. Is there any way to get a replacem...
I recently purchased a $60 digital gift card via PayPal as a Christmas gift for my mother. She accidentally deleted the email from Spotify containing the link / pin code and so she is unable to...
Spotify Star
3566 Views
5 replies
0 likes
PlanFree/ PremiumCountryNetherlandsDeviceLaptopWindows 10 My Question or Issui Paid yesterday for a 3 moth subscription, and stil got no Premium.It is paid, and can show it, through bank records.
Plan Free/ Premium Country Netherlands Device Laptop Windows 10 My Question or Issu i Paid yesterday for a 3 moth subscription, and stil got no Premium. It is paid, and can show it, ...
Community Legend
868 Views
3 replies
0 likes
I could not payment for premium. I am getting payment fail error. Pls help me for this.
I could not payment for premium. I am getting payment fail error. Pls help me for this.
Community Legend
822 Views
4 replies
0 likes
Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...
Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and re...
Community Legend
5593 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
806 Views
1 replies
0 likes
