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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21935 Views

28 replies

4 likes

  • 21935 Views
  • 28 replies
  • 4 likes

Cancel premium subscription when all i get is the free app

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue spotify is getting money for premium from my bank and I'm just getting the free app how do I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue spotify ...

Emilia_8

Community Legend

1617 Views

1 replies

0 likes

Need help canceling premium.
  • 1617 Views
  • 1 replies
  • 0 likes

My premium account changed to free account although I pay money

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code: Thanks.. Plan Premium Country Turkey Device (iPhone ...

Visitor

My family account changed to free account. I pay money in 16 February 2020. Please find a solution, I’m waiting for your answer. Also I didn’t take a payment bill in 16 February 2020 Payment Code...

引きこもり

Roadie

1016 Views

1 replies

0 likes

  • 1016 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there anyway to pay for a 3 month or 6 month plan without going through the paysafecard?

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I might as well instead purchase your gift card. Thi...

Newbie

Seriously, How hard is it to set up an option for Debt/Credit card? I now literally have to go out of my way to purchase this silly prepaid debt card to be able to purchase your 6 month plan, where I...

Ivan

Spotify Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay the premium plan

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred

Casual Listener

Hello, my problem is that I enter my card details to pay the premium plan, and my sale that an error occurred  

Xenia

Moderator

717 Views

3 replies

0 likes

  • 717 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to purchase premium

Hi,When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though.My previous subscription was an one cost annual plan (ie not paying per month). Now I cannot get back to premium. PlanFre...

Casual Listener

Hi, When trying to buy premium I get a message saying I am not eligible for that subscription. Family and Student are fine though. My previous subscription was an one cost annual plan (ie not payin...

Xenia

Moderator

765 Views

3 replies

0 likes

  • 765 Views
  • 3 replies
  • 0 likes

Superuser Contribution Just a premium subscription

Hi I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the standard monthly plan comes with Headspace which I am not inte...

Regular

Hi   I've been a premium subscriber for a long time and have been on yearly plans for the last two years. That plan ended today and yearly plans seem to no longer be available. However, the st...

Katerina

Spotify Legend

799 Views

3 replies

0 likes

  • 799 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to Pay with my Visa Debit Card

Hi, I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something went wrong please try again later. How to resolve this? I have tr...

Visitor

Hi,    I am trying to subscribe to the Premium plan from India. I have tried using two different visa debit card and the payment doesnt go through. I get an error message saying something...

Ivan

Spotify Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Subscribe

PlanFreeCountryTurkeyDevice(Samsung Galaxy A8, PC Windows 10Operating System(Android Oreo, Windows 10,etc.) My Question or Issue2 3 months ago, I was using premium with my mobile payment, I canceled, when I want to subscribe again, it gives this erro...

Visitor

Plan Free Country Turkey Device (Samsung Galaxy A8, PC Windows 10 Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue 2 3 months ago, I was using premium with ...

Ivan

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bezahlung Gutschein

hallo ihr Lieben.ich habe ein Problem mit der Bezahlung. Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen. Kann mir bitte jemand helfen? Habe ich die 10€ jetzt umsons...

Visitor

hallo ihr Lieben. ich habe ein Problem mit der Bezahlung.  Vorhin habe ich mir einen Gutschein für 10€ geholt und wollte diesen gerade einlösen. Aber warum auch immer wird er nicht angenommen....

Petya

Community Legend

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Redeemable Giftcard Codes

PlanPremiumCountryGermany My Question or IssueHey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be immensely appreciated. Anyway, I read the community threads on how gift...

Casual Listener

Plan Premium Country Germany   My Question or Issue Hey there, I have a very specific issue at hand/request to make and if you guys were able to make something work for us, it would be imm...

Petya

Community Legend

736 Views

3 replies

0 likes

  • 736 Views
  • 3 replies
  • 0 likes

Superuser Contribution I was charged £10 but none of my Spotify accounts have a premium subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

697 Views

2 replies

0 likes

  • 697 Views
  • 2 replies
  • 0 likes

Superuser Contribution premium for family changed into free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have premium for family and also paid for it this month (february 8th), but somehow we now...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have...

Petya

Community Legend

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium, still on free.

PlanFree, but was buying premiumCountryIndiaDeviceMotorola G5S+Operating SystemAndroid Oreo My Question or IssueI was just buying Spotify Premium with the students' discount. The SheerID verification was complete and I proceeded to pay. I paid with a...

Casual Listener

Plan Free, but was buying premium Country India Device Motorola G5S+ Operating System Android Oreo   My Question or Issue I was just buying Spotify Premium with the students' disc...

Petya

Community Legend

1309 Views

2 replies

0 likes

  • 1309 Views
  • 2 replies
  • 0 likes

Solved!! Only single premium plan available in romania after 2 years

PlanPremium Family & Premium StudentCountryRomania My Question or IssueHello there!Community request 1 Community request 2 ...As you can see, there were multiple request for these premium plans going as far as almost 2 years ago. There were promises,...

Visitor

Plan Premium Family & Premium Student Country Romania   My Question or Issue Hello there! Community request 1  Community request 2  ... As you can see, there were multipl...

Maxim

Spotify Star

927 Views

1 replies

0 likes

  • 927 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium -> FamilyCountryBelgium Good morning, I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (Belgium) isn't allowed to pay thourgh credit card (VISA or Mastercard)... I'm ...

Visitor

Plan Premium -> Family Country Belgium   Good morning,   I'm trying to join the family premium plan, and the system doesn't allow me to do it, the answer is that in this Country (...

Maxim

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Slovenia

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported country. Im fed up with using tweaked apps on a dif...

Regular

So im waiting since 2016 to get spotify finally in slovenia but i guess they’re still sleeping on us. I wanna get premium already but i cant, because my credit card shows up as one from an unsported ...

Maxim

Spotify Star

2038 Views

1 replies

1 likes

  • 2038 Views
  • 1 replies
  • 1 likes

Solved!! Student Bundle Premium Spotify + No-Ad Hulu

My Question or IssueI don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spotify-Hulu bundle but that only includes the Hulu with...

Visitor

My Question or Issue I don't currently subscribe to Spotify further than the free version. I currently pay a subscription cost to Hulu for their Ad-Free version, and know that there is a Student Spo...

Billy-J

Spotify Star

3988 Views

1 replies

0 likes

  • 3988 Views
  • 1 replies
  • 0 likes

improper billing

PlanPremiumCountryBrazilDeviceRedmi 7System operationAndroid 9My question or problemThis morning, I received a message from my bank saying that Spotify Premium has been activated in my account. I have two accounts on Spotify, I signed in to both acco...

Casual Listener

  Plan Premium Country Brazil Device Redmi 7 System operation Android 9 My question or problem This morning, I received a message from my bank saying that Spotify Premium has been acti...

Emilia_8

Community Legend

738 Views

3 replies

0 likes

  • 738 Views
  • 3 replies
  • 0 likes

Premium bug?

PlanPremiumCountryMexicoDevice Samsung Galaxy S8+My Question or IssueI bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline mode it tells me that I only have 29 days left so that I have to connect to the...

Visitor

  Plan Premium Country Mexico Device  Samsung Galaxy S8+ My Question or Issue I bought a 3 months Spotify premium card and already redeemed it, but now that I activate the offline m...

Emilia_8

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution plano

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

Visitor

nao tenho nenhum plano ainda, quatro amigos e eu queremos assinar um plano, qual o melhor plano para nos?

Katerina

Spotify Legend

1058 Views

2 replies

0 likes

plano
  • 1058 Views
  • 2 replies
  • 0 likes