Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
MeetPatel12
Casual Listener
130536 Views
92 replies
10 likes

130536 Views
92 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
15598 Views
27 replies
3 likes

15598 Views
27 replies
3 likes

Tajeta de regalo

Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...

OscarMarin
Newbie
Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
2018-02-06 6:58:58 PM
2019-11-30 12:49:17 AM
osornios
Spotify Star
1280 Views
1 replies
0 likes

1280 Views
1 replies
0 likes

Reembolso o aclaracion

Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.

_angiest
Newbie
Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
2018-02-06 8:03:29 PM
2019-11-30 12:48:34 AM
osornios
Spotify Star
521 Views
1 replies
0 likes

521 Views
1 replies
0 likes

Suscripcion familiar, miembros lejos de casa.

Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...

bozape
Newbie
Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
2018-02-06 9:25:17 PM
2019-11-30 12:47:09 AM
osornios
Spotify Star
995 Views
1 replies
0 likes

995 Views
1 replies
0 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

Laukh88
Newbie
After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: <remov...
2018-02-07 6:52:16 AM
2019-11-30 12:43:34 AM
osornios
Spotify Star
429 Views
1 replies
0 likes

429 Views
1 replies
0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

Flincrys
Newbie
I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
2018-02-09 7:30:54 AM
2019-11-30 12:40:13 AM
osornios
Spotify Star
357 Views
1 replies
0 likes

357 Views
1 replies
0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

JeKnYan
Casual Listener
Plan Free Country Australia Device iPhone 6S Operating System Windows 10 My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
2019-11-17 10:24:08 AM
2019-11-30 8:45:07 AM
OneByBoo
Roadie
2797 Views
5 replies
0 likes

2797 Views
5 replies
0 likes

Payment not accepted

PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...

Gege4
Casual Listener
Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10) My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...
2019-11-28 6:05:54 PM
2019-11-29 12:57:48 AM
Gege4
Casual Listener
349 Views
2 replies
0 likes

349 Views
2 replies
0 likes

new premium user

Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?

Madum
Casual Listener
Hello, Plan Family Country Belgium Device Android Operating System Android My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...
2019-11-27 6:45:52 PM
2019-11-29 6:38:08 PM
OneByBoo
Roadie
520 Views
5 replies
0 likes

520 Views
5 replies
0 likes

so i brought spotify premium one

can i delete my card info from the account or do i have to cancel how does it work

user-removed
Visitor
can i delete my card info from the account or do i have to cancel how does it work
2019-11-29 5:49:58 AM
2019-11-29 5:28:46 PM
Brunelicia
Community Legend
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Change Premium to Family Plan

PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...

DarioSanto
Casual Listener
Plan Premium Country Portugal Device Operating System Android My Question or Issue Hello, I am a user of the Family plan, however I change the debit card I use ...
2019-11-29 2:52:46 PM
2019-11-29 5:23:31 PM
Brunelicia
Community Legend
368 Views
1 replies
0 likes
Payment

368 Views
1 replies
0 likes

Transfer partner account to a personal account

PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?

murrayjohnstone
Visitor
Plan Vodafone Partner Premium account Country UK My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
2019-11-28 9:14:01 AM
2019-11-28 10:18:45 AM
Emilia_8
Community Legend
627 Views
1 replies
0 likes
Partner
retain
transfer
vodafone

627 Views
1 replies
0 likes

Subscription failed

PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.

Haru14
Visitor
Plan Free Country India Device Mi note 4 Operating System Android My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...
2019-11-27 1:53:09 PM
2019-11-27 8:23:55 PM
OneByBoo
Roadie
790 Views
1 replies
0 likes

790 Views
1 replies
0 likes

Solved!!Superuser Contribution No subscription option without 3 months trial

Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://...

L0g0s
Regular
Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant...
2019-10-07 7:43:03 PM
2019-11-27 11:48:27 AM
Petya
Community Legend
11849 Views
20 replies
0 likes

11849 Views
20 replies
0 likes

Solved!!Superuser Contribution Unable to change payment method from PayPal to bank deposit.

My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when I try to change the payment method, my choice is o...

ianesq
Casual Listener
My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when...
2019-11-25 1:18:00 AM
2019-11-27 8:38:07 AM
Katerina
Spotify Legend
1179 Views
4 replies
0 likes

1179 Views
4 replies
0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've had Spotify premium for quite a while now, and I've never encountered payment issues. J...

ironpeasant
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-11-25 9:12:46 PM
2019-11-27 8:35:32 AM
ironpeasant
Casual Listener
673 Views
2 replies
3 likes

673 Views
2 replies
3 likes

I am unable to change billing account

How do i change my billing account details. I go into account and my plan but there is no option to update anywhere

rigs82
Casual Listener
How do i change my billing account details. I go into account and my plan but there is no option to update anywhere
2019-11-26 7:25:59 AM
2019-11-27 7:40:22 AM
OneByBoo
Roadie
244 Views
1 replies
0 likes

244 Views
1 replies
0 likes

Not Eligible for this offer

So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told me that my account was not eligible for that offer and I'm c...

TheFallenAngel1
Visitor
So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told m...
2019-11-27 5:07:38 AM
2019-11-27 7:38:19 AM
OneByBoo
Roadie
1684 Views
1 replies
0 likes

1684 Views
1 replies
0 likes

My plan changed itself from Student to Family

I recently got an email from Hulu saying:Hi Victoria,We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled.You can always reactivate your Hulu subscription at any time. There's still so...

vwagner17
Visitor
I recently got an email from Hulu saying: Hi Victoria, We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled. ...
2019-11-26 10:46:17 PM
2019-11-27 6:03:35 AM
KossB
Roadie
328 Views
2 replies
0 likes

328 Views
2 replies
0 likes

I can't login to Hulu anywhere

PlanPremiumCountryU.S.DeviceiPhone X, Windows 10 PCOperating SystemiOS 13.2.2, Windows10 My Question or IssueI have activated my Hulu account through Spotify and I have been able to watch Hulu on my phone for a while now, but I've never been able to ...

RustyLemon
Casual Listener
Plan Premium Country U.S. Device iPhone X, Windows 10 PC Operating System iOS 13.2.2, Windows10 My Question or Issue I have activated my Hulu account through Spotify and I have been ...
2019-11-23 4:31:40 PM
2019-11-27 5:58:27 AM
KossB
Roadie
2105 Views
4 replies
0 likes

2105 Views
4 replies
0 likes

Superuser Contribution Premium subscription payed twice

PlanPremiumCountryPolandDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) So last month i checked my bank account and i saw that I payed twice for one month premium, payments were done 3 days apart. I just tought that ma...

Kordian-Pawlak
Visitor
Plan Premium Country Poland Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.) So last month i checked my bank account and i saw that I payed twic...
2019-11-26 2:04:59 PM
2019-11-26 4:37:53 PM
Petya
Community Legend
213 Views
1 replies
0 likes

213 Views
1 replies
0 likes

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