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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131494 Views

69 replies

10 likes

Premium for Family
  • 131494 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

65282 Views

89 replies

4 likes

  • 65282 Views
  • 89 replies
  • 4 likes

Superuser Contribution Being charged for old account after I switched to Premium for Family.

I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.

Newbie

I switched months ago, and I still have monthly charges on my credit card for my old account, which definitely isn't the Premium for Family payment: that is on my brothers card.

Xenia

Moderator

391 Views

2 replies

0 likes

  • 391 Views
  • 2 replies
  • 0 likes

premium to family but family not showing

PlanFree/PremiumCountryIndiaDevice(OnePlus 6t)Operating System(Android Oreo) My Question or Issuetoday I upgraded my premium account to the family but it's still showing normal premium account family is not active payment is done my normal premium ac...

Regular

Plan Free/Premium Country India Device (OnePlus 6t) Operating System (Android Oreo)   My Question or Issue today I upgraded my premium account to the family but it's still showing...

OneByBoo

Roadie

1099 Views

8 replies

0 likes

  • 1099 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sofort payment method not working?

Plan: Premium Country: Germany DeviceMacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to switch to Sofort for payment. I chose the bank and log in using online banking info, after I chose the Tan optisch or w...

Casual Listener

Plan: Premium   Country: Germany   Device Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am trying to switch to Sofort for payment...

Ivan

Spotify Legend

1453 Views

3 replies

0 likes

Payment
  • 1453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Invite Link

i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent.once it goes through to verifying the address it comes up with an error.I have tried logging out of all devices, re sending it, opened the link in ...

Casual Listener

i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent. once it goes through to verifying the address it comes up with an error. I have tried loggin...

Ivan

Spotify Legend

651 Views

3 replies

0 likes

  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lütfen Yardım

Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim

Casual Listener

Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim 

Elena

Moderator

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

Newbie

Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android   My Question or Issue Hello,    So I have a question about the Spotify duo accounts. I saw t...

引きこもり

Roadie

857 Views

1 replies

1 likes

Duo
Duo Mix
Playlists
saved music
Subscription
  • 857 Views
  • 1 replies
  • 1 likes

Tenho plano premium e pago 16,90, mas num cartao diferente veio a cobraa de 199,00 e nao reconheco.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Bittencourt

Spotify Star

583 Views

3 replies

0 likes

  • 583 Views
  • 3 replies
  • 0 likes

Can you switch from Premium to PlayStation Music ?

I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant the cost. Now I want to go back to Premium with agai...

Music Fan

I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant t...

ViperHD

Music Fan

860 Views

2 replies

0 likes

  • 860 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems activating Hulu with the student discount

PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...

Visitor

  Plan Student Premium Country United States Operating System Windows 10   My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...

Elena

Moderator

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

Visitor

Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...

OneByBoo

Roadie

627 Views

1 replies

1 likes

Premium
Trial
  • 627 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanStudent premium with headspace CountryUKMy Question or IssueMy subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or will it give me an option to renew?

Newbie

Plan Student premium with headspace  Country UK My Question or Issue My subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or w...

Ivan

Spotify Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I add headspace to a new premium subscription during the trial period?

I've just started a premium subscription which comes with a 30 day free trial period. Can I change this to a Headspace subscription and still get the 30 day free trial?

Visitor

I've just started a premium subscription which comes with a 30 day free trial period.  Can I change this to a Headspace subscription and still get the 30 day free trial?

Ivan

Spotify Legend

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Maintaining Playlists when upgrading

I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost? Also if A premium member were to upgrade to Spotify Family, & I were to join them, would I be able t...

Visitor

I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost?   Also if A premium member were to upgrade...

Elena

Moderator

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution My school doesn't show up on the Sheerid student Verification

My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.

Visitor

My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.   

Ivan

Spotify Legend

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Hulu with Premium subscription

PlanPremiumCountryUSMy Question or IssueI am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subscription. After realizing my account was changed to family plan I w...

Newbie

Plan Premium Country US My Question or Issue I am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subsc...

Xenia

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Renewed, Hulu not working

PlanStudentCountryUSA Operating SystemMac OS High Sierra 10.13.6 My Question or IssueI renewed my student subscription a few months ago but it seems like I lost access to Hulu. When I click "Start Watching" for Hulu under "My Services" it just takes ...

Visitor

Plan Student Country USA   Operating System Mac OS High Sierra 10.13.6   My Question or Issue I renewed my student subscription a few months ago but it seems like I lost access to ...

Xenia

Moderator

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 Times in a Month

Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10 My Question or Issue Hey there, I normally use a student account and I pay for my premium around 18th of each month. But in March I had been charge...

Newbie

Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10   My Question or Issue Hey there, I normally use a student account an...

Elena

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Boleto

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gerar o boleto, disseram que me enviariam uma cópia do ...

Casual Listener

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gera...

samesquinho

Casual Listener

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to cancel payment?

HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C

Casual Listener

Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C

Mario

Spotify Legend

997 Views

6 replies

0 likes

  • 997 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Elena

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes