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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19066 Views
  • 27 replies
  • 4 likes
  • 19066 Views
  • 27 replies
  • 4 likes

Reduced fee for Artist?

Hi there,I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is this true and how would I go about about getting an ...

  • Visitor
  • Hi there, I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is...
  • user-removed
  • Not applicable
  • 880 Views
  • 1 replies
  • 0 likes
  • artist
    artist subscription
    Subscription
  • 880 Views
  • 1 replies
  • 0 likes

Songs stop playing after 4-5 seconds

When I start to play a song it stops after 4-5 secondsI can't even start my own playlistI tried to log out then back, but it didn't work.(win10)

  • Casual Listener
  •   When I start to play a song it stops after 4-5 seconds I can't even start my own playlist I tried to log out then back, but it didn't work. (win10)  
  • hbcn
  • Casual Listener
  • 13143 Views
  • 7 replies
  • 1 likes
  • 13143 Views
  • 7 replies
  • 1 likes

Family subscription loop

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try that an a link comes alive saying you must click h...

  • Visitor
  • In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try...
  • Billy-J
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Famous Songs not available in India

PlanPremiumCountry IndiaDevicePixel 2,Asus Zenbook 14Operating SystemAndroid 10,Windows 10My Question or IssueFamous Songs from Artists are not available in India. For example Charlie Puth, Linkin Park, Dua Lipa. After being a premium member, I think...

  • Visitor
  • Plan Premium Country  India Device Pixel 2,Asus Zenbook 14 Operating System Android 10,Windows 10 My Question or Issue Famous Songs from Artists are not available in India. For exampl...
  • Billy-J
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Amount deducted from account still no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

payment failed!

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed.Planfamily Premium??? trying?CountryCanadaDevice(iPhone xr)Operating System(iOS ) My Question...

  • Visitor
  • Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed. Plan family Premium??? trying? Country...
  • Luan
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu subscription new bank information

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!

  • Casual Listener
  • My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!  
  • Guido
  • Spotify Legend
  • 647 Views
  • 3 replies
  • 0 likes
  • 647 Views
  • 3 replies
  • 0 likes

Cambio de tarjeta de crédito y me cobran en las dos

Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobrando en mi tarjeta y en la de mi amigo. En la cuenta ...

  • Visitor
  • Hola, soy de Colombia y el año pasado hice mi suscripción premium gratis con la tarjeta de crédito de un amigo, después del tiempo yo cambié a mi tarjeta de crédito, ahora resulta que me están cobran...
  • OneByBoo
  • Roadie
  • 1263 Views
  • 1 replies
  • 0 likes
  • 1263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching Premium Plans

Plan-PremiumCountry-USA My Question or IssueI recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium student?

  • Casual Listener
  • Plan-Premium Country-USA   My Question or Issue I recently received Spotify premium as a gift. I didn’t realize I was eligible for premium student, how do I change from premium to premium st...
  • Petya
  • Community Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • 695 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu stopped working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Hulu stopped working, I can no longer sign in. It says my login information is incorrect. ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Hulu...
  • Katerina
  • Spotify Legend
  • 1909 Views
  • 7 replies
  • 0 likes
  • 1909 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution change country not working

I am trying to chnge country settings, following the instructions found here: https://support.spotify.com/us/article/How-can-I-change-my-country-setting/ but after I changed the payment settings to the new country the profile is still fixed on the pr...

  • Casual Listener
  • I am trying to chnge country settings, following the instructions found here: https://support.spotify.com/us/article/How-can-I-change-my-country-setting/   but after I changed the payment...
  • Katerina
  • Spotify Legend
  • 1217 Views
  • 4 replies
  • 0 likes
  • 1217 Views
  • 4 replies
  • 0 likes

trial offers ...

PlanFree/PremiumCountryUKDeviceSamsung Galaxy S10 My Question or IssueI took advantage of a 99p/m 3 month offer in 2015. After that trial I was on a shared family account until late last year when I split with the girlfriend. Does that mean similar t...

  • Visitor
  • Plan Free/Premium Country UK Device Samsung Galaxy S10   My Question or Issue I took advantage of a 99p/m 3 month offer in 2015.   After that trial I was on a shared family accoun...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Banned for reporting a bug

PlanPremiumCountryUsaDeviceV 50 ThinQOperating SystemOreo My Question or IssueSo I attempted to report a bug and my email was deleted from them. I lost my premium, playlists, and had to make a second account. Below are pics of the bug and the adorabl...

  • Newbie
  • Plan Premium Country Usa Device V 50 ThinQ Operating System Oreo   My Question or Issue So I attempted to report a bug and my email was deleted from them. I lost my premium, playlists,...
  • Katerina
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium disabled even though it is paid

This morning, I noticed my Spotify plan had been changed from Premium to a Free one. I paid for it, thinking my Premium plan had been disabled because there hadn’t been paid yet, but later saw that the payment for this month had already been made on ...

  • Newbie
  • This morning, I noticed my Spotify plan had been changed from Premium to a Free one. I paid for it, thinking my Premium plan had been disabled because there hadn’t been paid yet, but later saw that t...
  • Petya
  • Community Legend
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution Contry changed

PlanPremiumCountryBelgiumDeviceWebOperating SystemWindows 7 My Question or IssueHello,I've been living in Belgium for the last two years and now I'm trying to change my country in Spotify. I did everything as suggested (by using a Belgian bank accoun...

  • Newbie
  • Plan Premium Country Belgium Device Web Operating System Windows 7   My Question or Issue Hello, I've been living in Belgium for the last two years and now I'm trying to change my cou...
  • Mario
  • Spotify Legend
  • 929 Views
  • 1 replies
  • 0 likes
  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium isn’t working

PlanPremiumCountryThe Netherlands My Question or Issue Hello,Yesterday I bought Spotify Premium (with the 3 months free trial). After paying it said it was completed, but I still haven’t gotten the Premium. I bought it on my phone (iPhone 6s).

  • Newbie
  •   Plan Premium Country The Netherlands   My Question or Issue   Hello, Yesterday I bought Spotify Premium (with the 3 months free trial). After paying it said it was complet...
  • Petya
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Hello there. I'm using the Premium for students and despite the fact that i have two more months of free trial, you charged me one week ago the full premium fee. Why is that?

  • Regular
  • Hello there. I'm using the  Premium for students and despite the fact that i have two more months of free trial, you charged me one week ago the full premium fee. Why is that?
  • Mario
  • Spotify Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Superuser Contribution About student subscription and recreating account

Hi, I want to recreate my account (to change my username) but my free trial for the student suscription is still applying. If I recreate a account and start a new student suscription, my 3 months trial will be reset or it will continue ? (same as I h...

  • Visitor
  • Hi, I want to recreate my account (to change my username) but my free trial for the student suscription is still applying.   If I recreate a account and start a new student suscription, my 3 m...
  • Mario
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charges using mobile

Hi i’ve been charges the subscription by using mobile account. I tried once to pay that option but at that time it was failed and i did received and email confirmation. but when I checked my phone bill it shown charges from spotify. I tried to contac...

  • Visitor
  • Hi i’ve been charges the subscription by using mobile account. I tried once to pay that option but at that time it was failed and i did received and email confirmation.  but when I checked my p...
  • Mario
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes