Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6560 Views
  • 23 replies
  • 2 likes
  • 6560 Views
  • 23 replies
  • 2 likes

0,99 offer credit card question

PlanPremiunCountryParaguayDeviceWindows computer, playstation 4, tablet samsung EOperating System windows 7, android 4.0, playstation systemMy Question or IssueIf i buyed the 0,99 3 month offer and right then i enter a family plan, does the card that...

  • Casual Listener
  • Plan Premiun Country Paraguay Device Windows computer, playstation 4, tablet samsung E Operating System   windows 7, android 4.0, playstation system My Question or Issue If i buyed the...
  • Billy-J
  • Spotify Star
  • 1148 Views
  • 3 replies
  • 0 likes
  • 1148 Views
  • 3 replies
  • 0 likes

Signed up for 30 day trail, charged since day 1

So I signed up April 15 for a 30 day free trail ($0.01)Then $9.99 each month therafter.I just noticed I was charged on April 15th, and will be charged again on may 15th. How can this be fixed? Who can I talk to outside of this community? I cant seem ...

  • Casual Listener
  •   So I signed up April 15 for a 30 day free trail ($0.01) Then $9.99 each month therafter. I just noticed I was charged on April 15th, and will be charged again on may 15th.   How can ...
  • Billy-J
  • Spotify Star
  • 616 Views
  • 5 replies
  • 0 likes
  • 616 Views
  • 5 replies
  • 0 likes

Superuser Contribution No puedo canjear mi tarjeta de regalo

Hay dos letras o números que no se entienden, intenté distintas combinaciones con 0 y O pero sigue igual, dice que no es válido

  • Newbie
  • Hay dos letras o números que no se entienden, intenté distintas combinaciones con 0 y O pero sigue igual, dice que no es válido
  • Daisy
  • Spotify Legend
  • 1233 Views
  • 1 replies
  • 1 likes
  • 1233 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing my credit card, from another country

PlanFamilyCountryBrazilDevice Operating SystemWindows 10 My Question or IssueI'm trying to update my credit card, to another one, also from Brazil, but my current location is Spain. However, I get an error that is not specified. It says that I need t...

  • Casual Listener
  • Plan Family Country Brazil Device   Operating System Windows 10   My Question or Issue I'm trying to update my credit card, to another one, also from Brazil, but my current locati...
  • Daisy
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I’ve payed the premium account, but it says free account all the time, when i payed the premium account. What can i do

  • Newbie
  •   I’ve payed the premium account, but it says free account all the time, when i payed the premium account. What can i do   <Moderator snip: Images with personal details>
  • Daisy
  • Spotify Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Nesta tarde de domingo 19/05/19, tentei efetuar uma assinatura "Spotify Premium", por meio da promoção de teste, em que o valor é de R$ 1,99 nos três primeiros meses. Porém ao tentar efetuar a compra uma mensagem dizendo que os dados inseridos (cartã...

  • Newbie
  • Nesta tarde de domingo 19/05/19, tentei efetuar uma assinatura "Spotify Premium", por meio da promoção de teste, em que o valor é de R$ 1,99 nos três primeiros meses. Porém ao tentar efetuar a compra...
  • Bittencourt
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Premium doesn’t work

My Question or IssueI’ve paid for the free 3 month trial but my Spotify premium doesn’t work. What do I need to do now?

  • Newbie
  •   My Question or Issue I’ve paid for the free 3 month trial but my Spotify premium doesn’t work. What do I need to do now?
  • Brunelicia
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Subscriptions

I recently had an incident where I had to delete the app then sync it back to my phone. When this happened I was recognized by my user and password but for some reason had to resubmit my card info and then re-download music. However, I am unable to d...

  • Newbie
  • I recently had an incident where I had to delete the app then sync it back to my phone. When this happened I was recognized by my user and password but for some reason had to resubmit my card info an...
  • Luke
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Suscripcion fallida

Hola, me suscribi a los 30 dias gratis premiun, meti información bancaria y no me aparece que sea ya sea premium, el descuento se hizo en mi cuenta ¿Qué sucede, me preocupan mis datos bancarios? Incluso me llego correo de confimración. =/

  • Newbie
  • Hola, me suscribi a los 30 dias gratis premiun, meti información bancaria y no me aparece que sea ya sea premium, el descuento se hizo en mi cuenta ¿Qué sucede, me preocupan mis datos bancarios? Incl...
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Free premium

I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can I use this account again but not be charged? Thank...

  • Newbie
  • I signed up for Spotify with Vodafone but it's only given me the free account with ads etc when it should be premium. Is this a Spotify or Vodafone issue? I used to have premium and cancelled it, can...
  • Luke
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

2nd device Premium not working

Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in settings and I'm getting adverts, even though on my pho...

  • Newbie
  • Hi, I have Spotify premium, and use 2 devices, one on my phone, and then a different device solely for work. This is always been fine, but now the one I use for work says 'subscription: free' in sett...
  • Luke
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

No puedo ingresar a Premium y ya pague

Ya pasaron más de 24hrs y ya me llegó el correo, pero no tengo Premium en App; mejor quiero el reembolso. En donde me pueden ayudar?

  • Newbie
  • Ya pasaron más de 24hrs y ya me llegó el correo, pero no tengo Premium en App; mejor quiero el reembolso. En donde me pueden ayudar?
  • Luke
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

cancelled my premium subscriction

anyone knows hiw i cancel my premium bcoz i forgot my id n pssword...spotify still deduct payment from my card even i dont use spotify right now...plz help me

  • Newbie
  • anyone knows hiw i cancel my premium bcoz i forgot my id n pssword...spotify still deduct payment from my card even i dont use spotify right now...plz help me
  • Luke
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Spotify Premium isn't recognized

Hey Community,I paid for my Spotify Premium with gift cards since I use it. Now I bought Gift Cards for 2 more months, and on my account it tells me my Spotify Premium is active until October.But on my Spotify App it tells me that I have a free accou...

  • Newbie
  • Hey Community, I paid for my Spotify Premium with gift cards since I use it. Now I bought Gift Cards for 2 more months, and on my account it tells me my Spotify Premium is active until October. But...
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Pular musicas

Iniciei o spotify premium hoje, porem ao tentar pular musicas o app ele diz ser apenas um recurso premium(mesmo eu ja sendo), a questao é, pulae musicas ilimitadamente é apenas para assinantes do spotify family?

  • Newbie
  • Iniciei o spotify premium hoje, porem ao tentar pular musicas o app ele diz ser apenas um recurso premium(mesmo eu ja sendo), a questao é, pulae musicas ilimitadamente é apenas para assinantes do spo...
  • Luke
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Chang country

Hello, I have tried to change country as I moved from Sweden to france.Following the instructions, I never arrive on a page where I can adapt the country, but I am transferred to a page where I can change the bak card details only, which is refused b...

  • Casual Listener
  • Hello,   I have tried to change country as I moved from Sweden to france. Following the instructions, I never arrive on a page where I can adapt the country, but I am transferred to a page wh...
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

RSS feed

I have premium bur cant downlod

  • Newbie
  • I have premium bur cant downlod
  • Luke
  • Spotify Star
  • 969 Views
  • 1 replies
  • 0 likes
  • 969 Views
  • 1 replies
  • 0 likes

spotify premium

eu acabei de pagar a conta premium, mas quando boto no aleatorio ou vou mudar de musica não funciona diz para eu virar premium.

  • Casual Listener
  • eu acabei de pagar a conta premium, mas quando boto no aleatorio ou vou mudar de musica não funciona diz para eu virar premium.
  • Luke
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Spotify premium eksik özellik

Premium ödememi gerçekleştirmeme rağmen şarkı atlama sınırı ve şarkıyı istediğim yerine getirme özelliği açılmadı ilk defa böyle bi durumla karşılaşıyorum nasıl çözülebilir bu durum yardımcı olabilirmisiniz

  • Newbie
  • Premium ödememi gerçekleştirmeme rağmen şarkı atlama sınırı ve şarkıyı istediğim yerine getirme özelliği açılmadı ilk defa böyle bi durumla karşılaşıyorum nasıl çözülebilir bu durum yardımcı olabilir...
  • Luke
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes