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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132229 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66902 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249201 Views
154 replies
13 likes
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. This wouldn't be a problem if at least I could be abl...
I had a premium Spotify account and all of a sudden when trying to log in, it has disappeared together with all my playlist. Apart from that, the user name now has become a number of 10-12 digits. Th...
Moderator
410 Views
1 replies
0 likes
PlanPremiumCountryGermany My Question or IssueHi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an Email Adress or contact data, to which I can refer? Thanks for your help,
Plan Premium Country Germany My Question or Issue Hi, in March 2020 I was charged doubled with 9,99 EUR. Can you please refund one charge? Or can you send me an E...
Roadie
302 Views
1 replies
0 likes
I had the Spotify Premium subscription with the free Hulu. I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu. Instead of Hulu saying "Activate Now" in "Your Services" it says "Start Watching." I del...
I had the Spotify Premium subscription with the free Hulu. I changed my subscription to the Premium for Students and was able to activate Showtime, but not Hulu. Instead of Hulu saying "A...
Moderator
1030 Views
1 replies
0 likes
PlanPremiumCountryIndiaMy Question or IssueHi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted from my bank account, but my Spotify account still shows me to...
Plan Premium Country India My Question or Issue Hi, I signed up for a single premium plan on a debit card, and put it as a monthly subscription. The money for the first month has been deducted f...
Spotify Legend
466 Views
1 replies
0 likes
PlanFree/PremiumCountryCanada DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or IssueIs it possible to buy 6 months premium with a debit card? Or do I have to pay with paysafecard?
Plan Free/Premium Country Canada Device iPhone XR Operating System iOS 13.3.1 My Question or Issue Is it possible to buy 6 months premium with a debit card? Or do I have ...
Spotify Star
1116 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueI was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot about that and disputed payment with credit card company. I received an email ...
Plan Premium Country United States Device All Operating System All My Question or Issue I was part of my family's plan (under my sister's name, but paid for by Mom). My mom forgot ab...
Casual Listener
487 Views
1 replies
0 likes
Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same country. We do... Anybody can help, haven't found a way to chat wit...
Hi, Got a duo plan, but I am unable to add my wife into the plan, even if we input the exact same address as what is declared in my account, it always say we have to live in the same ...
Moderator
689 Views
1 replies
0 likes
PlanPremium for StudentsCountryUnited StatesDeviceMacbook Pro late 2016Operating SystemiOS 10.13.6 My Question or IssueI was subscribed to the Premium for Students plan last year, and I was not notified that I need to renew my subscription every year...
Plan Premium for Students Country United States Device Macbook Pro late 2016 Operating System iOS 10.13.6 My Question or Issue I was subscribed to the Premium for Students plan last ...
Moderator
714 Views
1 replies
0 likes
i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on the link it said by subscription would renew on th...
i topped up yesterday with Vodefone and i added the extra €5 for spotify premium and it said it was gone through. Vodefone then sent me the link to complete the premium purchase but when i pressed on...
Moderator
708 Views
1 replies
0 likes
PlanPremiumCountryPerúOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled Spotify premium on March 31 because I didn't want to have it anymore, but they charged me on April 1 anyway, so I want a refund.
Plan Premium Country Perú Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I canceled Spotify premium on March 31 because I didn't want to have it any...
Roadie
357 Views
1 replies
0 likes
PlanPremiumCountryGerman version, living in Bulgaria Device(iPhone 5SE)Operating System(iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and I thought it was done successfully although I did’t recieve an e-mail with confirmation.T...
Plan Premium Country German version, living in Bulgaria Device (iPhone 5SE) Operating System (iOS 13.3.1) My Question or Issue I tried to unsubscribe few days ago and...
Casual Listener
405 Views
2 replies
0 likes
Guten Tag, Ich hab gestern über Paypal giftshop einen 99€ Gutschein gekauft und mir ein 12 Monats Abo gemacht. Nun möchte ich aber ein family Abo abschließen und diesen mit Paypal bezahlen. Wie funktioniert das mit der Abrechnung bzw Verrechnung. Ode...
Guten Tag, Ich hab gestern über Paypal giftshop einen 99€ Gutschein gekauft und mir ein 12 Monats Abo gemacht. Nun möchte ich aber ein family Abo abschließen und diesen mit Paypal beza...
Casual Listener
594 Views
2 replies
0 likes
PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy debit card has been charged for a premium account for this month but it states t...
Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My...
Moderator
599 Views
1 replies
0 likes
help I have been charged 3 Times for my premium how do I get a refund????
help I have been charged 3 Times for my premium how do I get a refund????
Moderator
423 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceIPhone 7 Plus My Question or IssueHey, I can’t suscribe to premium duo. I’ve canceled my regular premium subscription and now I want premium duo. When the page asks me my debit card number and I complete the applicati...
Plan Premium Country Argentina Device IPhone 7 Plus My Question or Issue Hey, I can’t suscribe to premium duo. I’ve canceled my regular premium subscription and now I w...
Spotify Star
645 Views
1 replies
0 likes
So I have bought the free 1 month trial, but my account still says that I am a free member, and it doesn't seem to be working.I've already tried everything and it just won't work, even thought the payment has gone through.
So I have bought the free 1 month trial, but my account still says that I am a free member, and it doesn't seem to be working. I've already tried everything and it just won't work, even thought the ...
Casual Listener
905 Views
4 replies
0 likes
PlanFamilyCountryHungaryDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePaying for subscription in EUR is more expensive than in my local currency HUF. Competitor se...
Plan Family Country Hungary Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Paying for s...
Not applicable
1873 Views
4 replies
0 likes
Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) consent. I was just wondering if there is anything y...
Hi all, It has just been brought to my attention that my Spotify account has been running as a family plan for approximately two months know without my or my mother's (she's paying for the account) c...
Roadie
384 Views
1 replies
0 likes
Plan: PremiumCountry: US Device(iPhone My Question or Issue:Has anyone been double charged for monthly subscription? I have been getting doubled charged for some time now and just noticed it. Not sure how to fix the issue or who to reach out to. Can ...
Plan: Premium Country: US Device (iPhone 😎 My Question or Issue: Has anyone been double charged for monthly subscription? I have been getting doubled charged for so...
Moderator
1013 Views
4 replies
1 likes
Hello,Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR,Daniel PlanPremiumCountrySpainDevicePixel 2 XLOperating SystemAndroid 10 My Que...
Hello, Since the start of April I have lost my premium subscription that I pay through telco collaborator MOVISTAR (SPAIN) What is the problem? Can someone help please? BR, Daniel...
Community Legend
631 Views
1 replies
0 likes
