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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18472 Views
  • 27 replies
  • 4 likes
  • 18472 Views
  • 27 replies
  • 4 likes

premium family India

I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required.i have a macbook air and iphone8. I dont know whats gone wrong. can anyone help ? Devi...

  • Visitor
  • I recently upgraded to a premium family subscription and the money has been taken from my account but my plan is still on free of the below information is required. i have a macbook air and iphone8....
  • Billy-J
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Paid for premium, got activated on another account

I have paid for spotify premium. I got confirmation email on one email address but the receipt came to another and the premium got activated on account associated with that email. wth?

  • Visitor
  • I have paid for spotify premium. I got confirmation email on one email address but the receipt  came to another and the premium got activated on account associated with that email. wth?
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting Spotify Premium to Family with 4 months of prepaid time on Premium....

How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?

  • Casual Listener
  • How can I convert Spotify Premium to Family with 4 months of prepaid time on Premium? Will I lose the $40 I prepaid last year?
  • Peter
  • Spotify Legend
  • 1217 Views
  • 3 replies
  • 0 likes
  • 1217 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Payment and subscription issues

PlanFree/PremiumCountryIndiaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment for a month subscription was successful however right after that payment was done I got a notice saying that the subscription was not s...

  • Visitor
  • Plan Free/Premium Country India Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My payment for a month subscription was successful however right afte...
  • Petya
  • Community Legend
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Spotify India prepaid subscription

PlanPrepaid PremiumCountryIndia My Question or IssueI specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0QnGh9VFugCVd5o6BNliRU - Jagjit Singh & Chitra Singh ' Come Alive In A...

  • Visitor
  • Plan Prepaid Premium Country India   My Question or Issue I specifically signed up for premium because of a couple of albums that I am interested in (e.g. https://open.spotify.com/album/0Q...
  • HirenThakor
  • Music Fan
  • 1027 Views
  • 2 replies
  • 0 likes
  • 1027 Views
  • 2 replies
  • 0 likes

Unable to re-subscribe to Family after payment failure

Hi, I'm a Spotify customer in the UK. Payment method on my account failed and I was dropped back from a Family account to a free one. I've just logged on to the Spotify website to re-add my Family account and get a message that "It looks like you’re ...

  • Visitor
  • Hi,   I'm a Spotify customer in the UK.  Payment method on my account failed and I was dropped back from a Family account to a free one.  I've just logged on to the Spotify website t...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have been charged for MONTHS with no premium! My account was working perfectly before!

PlanPremiumCountryUSADeviceIphone 8 plusOperating SystemUp to date IOS My Question or IssueOne day I went to login to my spotify and it said my password was incorrect! I tried resetting the password and It refused to send a text to my phone. I have b...

  • Visitor
  • Plan Premium Country USA Device Iphone 8 plus Operating System Up to date IOS   My Question or Issue One day I went to login to my spotify and it said my password was incorrect! I trie...
  • Petya
  • Community Legend
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have uninstalled and reinstalled the app and I have also reset my pho...

  • Casual Listener
  • Plan Free/Premium Country   I have an iPhone X. I signed up for the three month trial and I’m still getting commercials and when I go to my account it’s still saying free membership. I have ...
  • Petya
  • Community Legend
  • 657 Views
  • 7 replies
  • 0 likes
  • 657 Views
  • 7 replies
  • 0 likes

Superuser Contribution Compré una cuenta Spotify premium dúo y se suponía que la activación era en enero día 10

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanGratis / PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operat...

  • Newbie
  • No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Gratis / Premium País   Dispositivo (iPh...
  • Petya
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t update from three to premium

I paid my premium subscription is still not registered on Spotify I don’t updated my password and everything

  • Visitor
  • I paid my premium subscription is still not registered on Spotify I don’t updated my password and everything
  • Petya
  • Community Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google mini home player - order got cancelled

I have a premium account. I registered for the google mini home. when I went to log accept it, it signed into my work gmail address. I signed out and tried to get the link to work again with my personal account and now the discount did not apply. ins...

  • Casual Listener
  • I have  a premium account. I registered for the google mini home. when I went to log accept it, it signed into my work gmail address. I signed out and tried to get the link to work again with my...
  • Katerina
  • Spotify Legend
  • 2930 Views
  • 24 replies
  • 6 likes
  • 2930 Views
  • 24 replies
  • 6 likes

Superuser Contribution Offline Devices

I am quite new to Spotify and up until Christmas I had no issues using two phones and offline music. I got a Samsung Gear Sport smartwatch with offline music support and music downloads just fine, however I have found that if I do download to it, the...

  • Casual Listener
  • I am quite new to Spotify and up until Christmas I had no issues using two phones and offline music.   I got a Samsung Gear Sport smartwatch with offline music support and music downloads just...
  • Katerina
  • Spotify Legend
  • 2842 Views
  • 5 replies
  • 0 likes
  • 2842 Views
  • 5 replies
  • 0 likes

Superuser Contribution Hulu with Student plan

I use Spotify and Hulu across multiple platforms. My student membership should come with Hulu (ads) but whenever I try to use Hulu on my phone or computer it says that I need to resubscribe and pay for the service. Any advice on how I can get Hulu ba...

  • Visitor
  • I use Spotify and Hulu across multiple platforms. My student membership should come with Hulu (ads) but whenever I try to use Hulu on my phone or computer it says that I need to resubscribe and pay f...
  • Katerina
  • Spotify Legend
  • 630 Views
  • 3 replies
  • 0 likes
  • 630 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free premium even after cancellation

I was previously subscribed to Premium Plan through my Telco. I’ve cancelled it through the Telco for more than a couple of months ago, and have stopped paying for subscription. But until today, My subscription status still shows Premium and under 3r...

  • Regular
  • I was previously subscribed to Premium Plan through my Telco. I’ve cancelled it through the Telco for more than a couple of months ago, and have stopped paying for subscription. But until today, My s...
  • Petya
  • Community Legend
  • 969 Views
  • 10 replies
  • 0 likes
  • 969 Views
  • 10 replies
  • 0 likes

Superuser Contribution Why am I being charged more???!!

I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to be done! Thank You!

  • Visitor
  • I have a subscriber for some time now. I ordered the premium service and for MONTHS I have been charged $16+ instead of the advertised $9.99 a month. I am very unsatisfied and would like something to...
  • Petya
  • Community Legend
  • 7095 Views
  • 3 replies
  • 1 likes
  • 7095 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google mini

i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.

  • Visitor
  • i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
  • AlasdairParish
  • Casual Listener
  • 579 Views
  • 5 replies
  • 1 likes
  • 579 Views
  • 5 replies
  • 1 likes

Currys 6 month - cancel

If I cancel my currys 6 month free premium the day I sign up to it, will I still have the 6 months free? Or will it revert me back to a free spotify account? It's not ideal checking on the cancel page as you have to click through to see, which is too...

  • Newbie
  • If I cancel my currys 6 month free premium the day I sign up to it, will I still have the 6 months free? Or will it revert me back to a free spotify account?   It's not ideal checking on the c...
  • Billy-J
  • Spotify Star
  • 1466 Views
  • 1 replies
  • 0 likes
  • 1466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Subscription

PremiumUnited States DeviceiPhone XOperating SystemiOS 13.3.1 I have multiple accounts and I got the free trial on one account and it was working and then it switched to one of my other accounts today without me knowing. I have spent hours trying to ...

  • Visitor
  • Premium United States   Device iPhone X Operating System iOS 13.3.1   I have multiple accounts and I got the free trial on one account and it was working and then it switched to one...
  • Mario
  • Spotify Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overcharged for months

Hi Spotify.I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?...- Student Premium Plan- Australia

  • Newbie
  • Hi Spotify. I have an issue I'd like to discuss not on a public forum. Is there an email address to contact?... - Student Premium Plan - Australia  
  • Mario
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution pague premiun y gratis 3 meses de 900pesos y me dice que ya se me vencio si lo compre hace un mes

compre el mes de diciembre la promo de 3 meses de premiun por 900pesos y paso un mes y me dice que que falta 7 dias para vencerce si pague esa promo.. quien me acesora sobtre ello

  • Newbie
  • compre el mes de diciembre la promo de 3 meses de premiun por 900pesos y paso un mes y me dice que que falta 7 dias para vencerce si pague esa promo.. quien me acesora sobtre ello
  • Petya
  • Community Legend
  • 621 Views
  • 2 replies
  • 0 likes
  • 621 Views
  • 2 replies
  • 0 likes