Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 89096 Views
- 54 replies
- 5 likes
- 89096 Views
- 54 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11185 Views
- 24 replies
- 2 likes
- 11185 Views
- 24 replies
- 2 likes
No trial
PlanPremiumCountryIndiaDeviceRealMe 3 ProOperating SystemAndroid Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that i will get 3 month free trial on student registration but i didn't receive any su...
- Plan Premium Country India Device RealMe 3 Pro Operating System Android Pie My Question or Issue:-I didn't get any trial of any sort. Before subscribing I was getting ads that...
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- Spotify Star
- 376 Views
- 3 replies
- 0 likes
- 376 Views
- 3 replies
- 0 likes
Fraud charges
I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very difficult to get ahold of a live person with Spotify. T...
- I have gotten multiple fraud “recurring” charges on my bank statement. I have canceled and replaced my card already. I need someone to please give some guidance on what to do- as it is very very diff...
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- Spotify Star
- 257 Views
- 1 replies
- 0 likes
- 257 Views
- 1 replies
- 0 likes
Your payment method and country don't match.
I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help
- I didn't change my location and I've been using the same credit card for Spotify for more than >6months. But now, I'm having this error. Please help
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- Spotify Star
- 1994 Views
- 3 replies
- 0 likes
- 1994 Views
- 3 replies
- 0 likes
Solved!! Music won't stay paused when listening on my laptop
Plan: Student PremiumCountry: CanadaDevice: LenovoOperating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will automically start playing again after a few seconds.
- Plan: Student Premium Country: Canada Device: Lenovo Operating System: Windows 10 My Question or Issue: Whenever I pause my music on my laptop and do something else, it will auto...
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- Visitor
- 1381 Views
- 5 replies
- 1 likes
- 1381 Views
- 5 replies
- 1 likes
Pago el primer mes premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTengo el Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo con...
- ...l Spotify free. Me pasé a Premium porque publicitaban que el primer era gratis. Lo contraté para probarlo y me han hecho el recargo en la tarjeta y no ha pasado el mes. ¿ por qué ha pasado? ¿ como p...
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- Newbie
- 459 Views
- 1 replies
- 1 likes
- 459 Views
- 1 replies
- 1 likes
Solved!! Subscription payment
Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information.
- Question. I used my credit card to pay for the premium subscription, do I get a statement billed to me? It never asked me my billing information.
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- Spotify Star
- 608 Views
- 4 replies
- 0 likes
- 608 Views
- 4 replies
- 0 likes
Aile üyeliği için premium hesap iptali
Aile üyeliğine geçmek için premium'u bugün iptal ettim. Ancak bugün premium üyeliğim 1 aylığına yenilendi iptal edemeden önce. Ödeme yapıldığından bu yana spotify'ı hiç kullanmadım. Aile üyeliği kullanacağım için de satın aldığım premium'u kullanamay...
- Aile üyeliğine geçmek için premium'u bugün iptal ettim. Ancak bugün premium üyeliğim 1 aylığına yenilendi iptal edemeden önce. Ödeme yapıldığından bu yana spotify'ı hiç kullanmadım. Aile üyeliği kull...
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- Spotify Star
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Changed credit card and Spotify continued to charge even when credit card was not activated
I started backpacking in Europe in February and planned to be here for several months. I had the free trial of Spotify at the time. I changed my credit card to a new card (with no yearly fee) and it was sent to my sister in Canada. I never activated ...
- I started backpacking in Europe in February and planned to be here for several months. I had the free trial of Spotify at the time. I changed my credit card to a new card (with no yearly fee) and it ...
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- Spotify Star
- 261 Views
- 1 replies
- 1 likes
- 261 Views
- 1 replies
- 1 likes
Activition difficulties
Hello Spotify Community Forum On Monday I purchased a 1-month premium service for Spotify and about 25 minutes ago I went to put in the 11 digit combination - tried atleast 6 times trying different letters cause 8 looked like B and 0 looked like o/O ...
- Hello Spotify Community Forum On Monday I purchased a 1-month premium service for Spotify and about 25 minutes ago I went to put in the 11 digit combination - tried atleast 6 times try...
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- Roadie
- 532 Views
- 4 replies
- 0 likes
- 532 Views
- 4 replies
- 0 likes
Spotify Redeem Something Went Wrong
PlanFreeCountryMalaysiaDevice(Custom PC)Operating System(Windows 10) My Question or IssueI'm getting an issue to redeem my Spotify gift card that I bought on 7-Eleven. It keeps saying "Something went wrong" when I'm trying to redeem it, every time......
- Plan Free Country Malaysia Device (Custom PC) Operating System (Windows 10) My Question or Issue I'm getting an issue to redeem my Spotify gift card that I bought on 7-Eleven. It kee...
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- Spotify Star
- 8624 Views
- 3 replies
- 0 likes
- 8624 Views
- 3 replies
- 0 likes
problem with spotify
Hello, I have a question. I have a problem with my account. Some time ago I wanted to activate Spotify Premium, but I had problems with it. After three months my credit card payments began to be debited. Premium is not active, but payments are still ...
- Hello, I have a question. I have a problem with my account. Some time ago I wanted to activate Spotify Premium, but I had problems with it. After three months my credit card payments began to be debi...
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- Spotify Star
- 426 Views
- 1 replies
- 0 likes
- 426 Views
- 1 replies
- 0 likes
Pagamento
Paguei meu Spotify duas vezes esse mês no boleto e ainda não liberaram meu Premium ,estou decepcionado com isso
- Paguei meu Spotify duas vezes esse mês no boleto e ainda não liberaram meu Premium ,estou decepcionado com isso
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- Spotify Star
- 239 Views
- 1 replies
- 0 likes
- 239 Views
- 1 replies
- 0 likes
Your payment method and country don't match.
Hi, Can anyone check why all of a sudden my credit card and country don't match? I'm subscribed since December 2017 and now spotify won't even accept my card details (which i have been using since Decemer 2017 too). Philippines
- Hi, Can anyone check why all of a sudden my credit card and country don't match? I'm subscribed since December 2017 and now spotify won't even accept my card details (which i have been using s...
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- Community Legend
- 435 Views
- 1 replies
- 0 likes
- 435 Views
- 1 replies
- 0 likes
Still subscribed to premium even though i haven't been paying for it
PlanPremiumCountryUKDeviceiPhone 6s plusOperating SystemiOS 11.4.1 My Question or IssueI'm supposed to be paying £9.99 per month every month but after being subscribed to premium for over a year now there have been months where i have not had suffici...
- Plan Premium Country UK Device iPhone 6s plus Operating System iOS 11.4.1 My Question or Issue I'm supposed to be paying £9.99 per month every month but after being subscribed to pre...
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- Spotify Star
- 916 Views
- 1 replies
- 0 likes
- 916 Views
- 1 replies
- 0 likes
Subscription - DCC Charged
Family PlanPremiumSingapore My Question or IssueI believe this is a well-known issue but nobody in Spotify seems to care about this. Spotify quotes subscribers scubscription rates in currency where the subscriber is based, in my case, SGD. While this...
- Family Plan Premium Singapore My Question or Issue I believe this is a well-known issue but nobody in Spotify seems to care about this. Spotify quotes subscribers scubscription rates in c...
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- Community Legend
- 488 Views
- 1 replies
- 1 likes
- 488 Views
- 1 replies
- 1 likes
Paying without getting services
PlanPremium CountryCANADA DeviceiPhone Xs My Question or IssueMy Premium acount ended in January 2019. Since, I kept the same acount, and still have the same playlists as before. Howerver, I realized that my credit card has been debited 10.99$ every ...
- Plan Premium Country CANADA Device iPhone Xs My Question or Issue My Premium acount ended in January 2019. Since, I kept the same acount, and still have t...
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- Spotify Star
- 323 Views
- 3 replies
- 0 likes
- 323 Views
- 3 replies
- 0 likes
Pagamento não processado
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar.PlanoEstudante PaísBrasilDispositivo( Zenfone - Asus)Sistema operacional(Android ) Minha pergunta ou problemaO pagamento foi...
- Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentarmos ajudar. Plano Estudante País Brasil Dispositivo ( Zenfone - Asus) Sistem...
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- Spotify Star
- 334 Views
- 3 replies
- 0 likes
- 334 Views
- 3 replies
- 0 likes
Invitation to join premium for family
I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile. I now want to make my profile be part of the Family Premium but can...
- I was sent an invitation from my daughter who lives at the same address as me to join the Family Premium Plan. The invitation came with an invite code. I then created my own profile. ...
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- Spotify Star
- 268 Views
- 1 replies
- 0 likes
- 268 Views
- 1 replies
- 0 likes
I already pay subscription but still show payment fail
I have pay monthly subscription but still show fail. It charged my money already please help
- I have pay monthly subscription but still show fail. It charged my money already please help
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- Spotify Star
- 227 Views
- 1 replies
- 0 likes
- 227 Views
- 1 replies
- 0 likes
[All Platforms] No option for HULU in Account Overview
I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...
- I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status ...
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- Roadie
- 361 Views
- 1 replies
- 0 likes
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All Platforms
- 361 Views
- 1 replies
- 0 likes