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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7752 Views
  • 23 replies
  • 2 likes
  • 7752 Views
  • 23 replies
  • 2 likes

Superuser Contribution Subscription paid twice without arrangement in my country.

Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two banks and I can not do stop debit in any because they say i...

  • Newbie
  •   Goodnight I would like to please indicate where I can claim since I have a premium subscription but I have debit in two cards, I put it in the help on the page without solution, call the two ...
  • Daisy
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my premium when travelling to the Philippines

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify account is from the Netherlands and it was a premium account. When I travelle...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spot...
  • Peter
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Deducted money from credit card but no premium

PlanFree CountryLithuania DeviceSamsung galaxy a8 2018 Operating systemAndroid My Question or IssueSo I wanted to get the premium for 0.99eu for 3 months. I added all the credit card information and tried to order it but it said something like "youve...

  • Newbie
  •   Plan Free   Country Lithuania   Device Samsung galaxy a8 2018   Operating system Android   My Question or Issue So I wanted to get the premium for 0.99eu for ...
  • Billy-J
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Canceling Sprint - will my account/listening history/playlists remain intact?

PlanPremiumCountryUSADeviceLG G7 ThinQOperating SystemAndroid My Question or IssueI first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through them ever since. I plan to leave Sprint, but I am concerned that five years of...

  • Newbie
  • Plan Premium Country USA Device LG G7 ThinQ Operating System Android   My Question or Issue I first signed up for Spotify in 2014, using a Sprint promotion. I've been billed through th...
  • Bethany_Dawn
  • Community Legend
  • 544 Views
  • 1 replies
  • 0 likes
  • 544 Views
  • 1 replies
  • 0 likes

Cannot purchase Spotify Premium for €0.99 offer

PlanPremiumCountryIrelandDeviceAndroid phone, Windows ComputerOperating SystemAndroid 9, Windows 10 My Question or Issue:Hello,I have tried to buy premium with the offer of €0.99 for 3 months, however after I enter my card details, it tells me I have...

  • Newbie
  • Plan Premium Country Ireland Device Android phone, Windows Computer Operating System Android 9, Windows 10   My Question or Issue: Hello, I have tried to buy premium with the offer of...
  • Billy-J
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

My bank cate hacked

PlanFreeMorocco DeviceHp, acer, huaweiOperating SystemAndroid My Question or IssueI was trying to get a Spotify premium for the 2nd Time in my account, but the payment was not confirmed and I cancelled so the next day I was surprised that SPOTIFY TAK...

  • Newbie
  • Plan Free Morocco   Device Hp, acer, huawei Operating System Android    My Question or Issue I was trying to get a Spotify premium for the 2nd Time in my accou...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

no record of subscription

PlanFreeCountryCanadaDeviceOPPO a37fOperating SystemColorOS My Question or IssueI checked my account for any subscription or the receipts related to that but did not find any. But I am being charged 9.99 CAD every month. How do i cancel that ?

  • Newbie
  •   Plan Free Country Canada Device OPPO a37f Operating System ColorOS   My Question or Issue I checked my account for any subscription or the receipts related to that but did not ...
  • Billy-J
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Google home mini request

PlanFree/PremiumCountryCanadaDeviceGoogle Pixel 2 Operating SystemAndroid My Question or IssueHello, I have never been able to get a Google home mini since I am a premium user since over 2years. It feels bad to hear my friends just signed up and got ...

  • Newbie
  •   Plan Free/Premium Country Canada Device Google Pixel 2  Operating System Android    My Question or Issue Hello, I have never been able to get a Google home mini since...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

premium subscription

create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, being that I just created the account , but charged...

  • Newbie
  • create a new account for my mother to be able to use the promotion of 3 months for $ 1.99, when I went to make the signature, said that I could not do, because I had already made a signature before, ...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me elimina a mi familia de mi cuenta premium

Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA

  • Casual Listener
  • Estoy super molesta por que no borra a mi familia de la cuenta premium & es una lata volver a activarlos. que pasa por que pasa esto¡! AYUDA 
  • Katerina
  • Spotify Legend
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes

Age registration problem

PlanFree/PremiumCountry: Italy DeviceAnyOperating SystemAny My Question or IssueGood evening. I tried to create an account for my daughter, but when I insert birth day the registration system says to me that age limit is not satisfied, but my daughte...

  • Regular
  • Plan Free/Premium Country: Italy   Device Any Operating System Any   My Question or Issue Good evening. I tried to create an account for my daughter, but when I insert birth day t...
  • diodan
  • Casual Listener
  • 1127 Views
  • 8 replies
  • 0 likes
  • 1127 Views
  • 8 replies
  • 0 likes

Solved!! Pay for Premium, still on free

PlanFree/PremiumCountry Canada DeviceSamsung Galaxy Tab2Operating SystemAndroid My Question or IssueI paid for Premium, the payment passed on June 4th on my credit card. I didn't received receipt/invoice, no email confirmation (nothing in spam) and s...

  • Visitor
  • Plan Free/Premium Country Canada   Device Samsung Galaxy Tab2 Operating System Android   My Question or Issue I paid for Premium, the payment passed on June 4th on my credit card....
  • Billy-J
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

cant buy premium for 0,99

PlanPremiumCountryGermanyDevicedifferentOperating Systemdifferent My Question or Issuehello, it says premium is only 0,99 for three months, but when i try to buy it, it always says i am buying normal premium for 9,99/month.Also the onyl payment optio...

  • Casual Listener
  • Plan Premium Country Germany Device different Operating System different   My Question or Issue hello,   it says premium is only 0,99 for three months, but when i try to buy it,...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Payment failed, please try again later.

More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get premium on different bank cards and on different acco...

  • Casual Listener
  • More months on end I've had this same problem attempting to obtain premium. Everytime I try to sign up, I get an error message saying, "payment failed, please try again later." I have tried to get pr...
  • OneByBoo
  • Roadie
  • 794 Views
  • 4 replies
  • 0 likes
  • 794 Views
  • 4 replies
  • 0 likes

Falha ao realizar pagamento com cartão

Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução ! Sou do Brasil

  • Newbie
  • Estou com problema de falha no pagamento quando vou realizar o pagamento, meus cartões estão pagos o de crédito e o débito. Quero alguma solução !   Sou do Brasil
  • Brunelicia
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Charged but i don't pay

My mother started a family pack. She pays for it. I don't.Still recently spotify takes money from my account. How?I went to the bank to shut down the payment but the bank told me they cant do this, because of the contract i have with spotify. PlanFre...

  • Newbie
  • My mother started a family pack. She pays for it. I don't. Still recently spotify takes money from my account. How? I went to the bank to shut down the payment but the bank told me they cant do thi...
  • Robert_W
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Student Subscription has suddenly be cancelled in my app

PlanStudent SubscriptionCountrySingaporeDeviceSamsung S10Operating SystemAndroid My Question or Issue My premium subscription has stop working suddenly. Paid already at the start of the month like 2 days ago..i found that i was not able to download m...

  • Newbie
  •   Plan Student Subscription Country Singapore Device Samsung S10 Operating System Android   My Question or Issue   My premium subscription has stop working suddenly. Paid a...
  • Robert_W
  • Community Legend
  • 211 Views
  • 1 replies
  • 1 likes
  • 211 Views
  • 1 replies
  • 1 likes

Why do I still see "Get Premium" option on website after getting premium?

I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?

  • Regular
  • I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?  
  • Billy-J
  • Spotify Star
  • 327 Views
  • 3 replies
  • 0 likes
  • Premium
  • 327 Views
  • 3 replies
  • 0 likes

Spotify and hulu connection

I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...

  • Newbie
  • I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
  • JBayudz
  • Composer
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Changing payment method to a foreign card

Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...

  • Newbie
  • Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I  moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
  • JBayudz
  • Composer
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium
  • 306 Views
  • 1 replies
  • 0 likes