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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152736 Views

69 replies

10 likes

Premium for Family
  • 152736 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98743 Views

89 replies

4 likes

  • 98743 Views
  • 89 replies
  • 4 likes

My husband and my self have a shared Premium subscription. It used to work fine on both of our iPhon

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

I signed up for a 30 day trial. 4 days later you offer a free 90 day trial.

PlanFree/PremiumCountryUSADeviceAnyOperating SystemAny My Question or IssueI signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible to extend my free trial to 90 days?

Newbie

Plan Free/Premium Country USA Device Any Operating System Any   My Question or Issue I signed up for a 30-day trial on 05/10. 4 days later you offer a free 90-day trial. Is it possible...

osornios

Spotify Star

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

no mobile phone credit. what will happen?

PlanFree/PremiumCountryGermanyDevice(Samsung Galaxy S6)Operating System(Android 7.0) My Question or IssueFollowing.I am currently testing the trial month and would have to pay tomorrow. Since I have specified Boku as the payment method, the money wil...

Visitor

Plan Free/Premium Country Germany Device (Samsung Galaxy S6) Operating System (Android 7.0)   My Question or Issue Following.I am currently testing the trial month and would have to pa...

osornios

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryUnited StatesDevice(iPhone 11 pro max) Operating System(iOS 13.4.1) My Question or IssueI received an offer to rejoin premium for $9.99 for 3 months. My card was declined because it was a gift card. So I was wondering if I were...

Visitor

Plan Free/Premium Country United States Device (iPhone 11 pro max)  Operating System (iOS 13.4.1)   My Question or Issue I received an offer to rejoin premium for $9.99 for 3 mo...

osornios

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Gift card won’t work.

So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help me because I can’t believe such an easy thing doesn’...

Casual Listener

So I bought my first ever iPhone and my first ever Spotify account and now I try to use a gift card to unlock premium features, and it simply says something went wrong please try again. Please help m...

Emilia_8

Community Legend

1476 Views

3 replies

0 likes

  • 1476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice when one account was cancelled

I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profile. Well, I did and now weeks later I’VE BEEN CHARGE...

Visitor

I have 2 Spotify accounts which one of them disappeared all of a sudden cause it was related to the Facebook profile. I wrote about the issue weeks ago and the best solution was to cancel that profil...

Xenia

Spotify Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

What do I do to avoid receiving charges on two credit cards?

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks

Casual Listener

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards.   Sorry my English isn’t good...

Billy-J

Spotify Star

969 Views

4 replies

0 likes

charge
Payment Problems
  • 969 Views
  • 4 replies
  • 0 likes

Superuser Contribution Upgrade from individual subscriptions to family

Hi! both my children have existing subscription, i believe the one for $9.99 and the other student. I am finally caving in and decided to put us in a family plan. What will happen to their existing subscription bill?

Visitor

Hi!  both my children have existing subscription, i believe the one for $9.99 and the other student.  I am finally caving in and decided to put us in a family plan.  What will happen t...

Ivan

Spotify Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for 2 subscriptions

PlanPremiumCountryPhilippinesOperating System My Question or IssueI used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously been paying for both. It's suddenly eating up my load. There's been a ...

Casual Listener

Plan Premium Country Philippines Operating System   My Question or Issue I used to pay Spotify with my prepaid sim load, but i changed it to my card. Now i've been and still continuously ...

Camillejlacson

Casual Listener

554 Views

2 replies

0 likes

  • 554 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem con Spotify para Universitarios

Hola, Tengo un problema con la renovación de Spotify para Universitarios. Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19), en Mexico, nos mandaron a estudiar en casa y las oficinas de la escu...

Casual Listener

Hola,   Tengo un problema con la renovación de Spotify para Universitarios.   Actualmente sigo estudiando la universidad pero debido a la situación actual por el Coronavirus (Covid-19),...

Xenia

Spotify Legend

400 Views

1 replies

0 likes

Subscription
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student subscprition stoped

My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have already redeemed this offer. How do I regain my stude...

Visitor

My Premium student subscription ended for the first year and reverted back to normal premium. However, when I tried re-applying for student premium again to continue it, the system tells me I have al...

Ivan

Spotify Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

It appears that you're not eligible for this offer

Hi,I am a newbie with Spotify (always used Apple music, shame on me I know...).When i tried to apply for the 3 months free trial, i got this message :"It appears that you're not eligible for this offer. You can still enjoy Premium for the great price...

Newbie

Hi, I am a newbie with Spotify (always used Apple music, shame on me I know...). When i tried to apply for the 3 months free trial, i got this message : "It appears that you're not eligible for th...

TP16

Casual Listener

2334 Views

2 replies

1 likes

  • 2334 Views
  • 2 replies
  • 1 likes

Why is Spotify forcing me to buy a family plan?

I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or student discount. I am the only one to ever use my ac...

Visitor

I got a new bank card, so my premium needed to be reconnected. I went to go and reconnect it, and it keeps saying I am ineligible for that plan, and then only lets me choose from family, yearly or st...

_grey_220

Newbie

1487 Views

2 replies

1 likes

  • 1487 Views
  • 2 replies
  • 1 likes

Superuser Contribution Didn't receive pin code

I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card

Newbie

I'm trying to upgrade to premium, I've entered my number everytime but i didn't get pin code. I'm from Indonesia using Indosat card

Mei95

Casual Listener

1818 Views

6 replies

0 likes

  • 1818 Views
  • 6 replies
  • 0 likes

Superuser Contribution Money deducted but can’t use premium

PlanCan’t tellCountryIndiaDeviceiPhone 11Operating SystemiOS 13 My Question or IssueI just paid for premium like 10 mins ago n when the payment was successful it showed that my card doesn’t support monthly billing but it deducted the amount from my c...

Visitor

Plan Can’t tell Country India Device iPhone 11 Operating System iOS 13   My Question or Issue I just paid for premium like 10 mins ago n when the payment was successful it showed that ...

Elena

Moderator

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invoice Payment - Annual Premium

Hi, I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation. Can someone help me with this? Thanks.

Casual Listener

Hi,    I've paid the invoice for the annual premium subscription yesterday (05/11/2020) and until now I did not receive an e-mail with the payment confirmation.   Can someone help ...

eduardofmbatalh

Casual Listener

437 Views

2 replies

1 likes

  • 437 Views
  • 2 replies
  • 1 likes

Superuser Contribution Option to switch Family plan from monthly to Yearly?

Is there a plan option to switch Family plan from monthly to Yearly?Are there any discounts for annual billing?

Casual Listener

Is there a plan option to switch Family plan from monthly to Yearly? Are there any discounts for annual billing?

Elena

Moderator

708 Views

1 replies

0 likes

Subscription
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have username but not email.

PlanPremiumCountryUnited StatesDeviceIphone 11Operating SystemiOs My Question or IssueThe account I am using to send this does not have premium. However, I have another account on my phone that has premium, but I cannot find the email attached to it....

Visitor

  Plan Premium Country United States Device Iphone 11 Operating System iOs   My Question or Issue The account I am using to send this does not have premium. However, I have anoth...

Elena

Moderator

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Falha no Pagamento

Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda urgente, pois uso meu Spotify para trabalhar. Obrig...

Casual Listener

Realizei a assinatura anual ano passado, agora que acabou o período não consigo renovar a assinatura, o Spotify simplesmente não aceita nenhum número de cartão de crédito ou débito. Preciso de ajuda ...

correio_marcos

Visitor

2290 Views

10 replies

0 likes

  • 2290 Views
  • 10 replies
  • 0 likes

Superuser Contribution Subscription problem with new samsung s20plus purchase

I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up for a free trial in the past. Can someone tell me wh...

Casual Listener

I purchased a new Samsung s20 plus, with the purchase I'm offered a 6 month tril of Spotify premium. When i tried to sign up for this it tells me I'm not eligible. I don't every remember signing up f...

Elena

Moderator

762 Views

5 replies

0 likes

Subscription
  • 762 Views
  • 5 replies
  • 0 likes