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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5118 Views
  • 23 replies
  • 2 likes
  • 5118 Views
  • 23 replies
  • 2 likes

Change promo order

PlanPremiumCountry DeviceSamsung Galaxy S7 Edge, Macbook Pro late 2013Operating SystemAndroid Oreo, Macintosh My Question or IssueIn my haste to secure a google home mini, I selected the Chalk version of the Google Home Mini and google is advising it...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S7 Edge, Macbook Pro late 2013 Operating System Android Oreo, Macintosh   My Question or Issue In my haste to secure a google hom...
  • mdkath
  • Casual Listener
  • 187 Views
  • 2 replies
  • 0 likes
  • 187 Views
  • 2 replies
  • 0 likes

Charged twice per month

PlanPremiumCountryDenmarkDevice Samsung Galaxy so plusOperating SystemAndroid My Question or IssueHello, today I was charged twice for my subscription, it never happened before and I would like to ask you if you can take look at it ?

  • Newbie
  • Plan Premium Country Denmark Device  Samsung Galaxy so plus Operating System Android   My Question or Issue Hello, today I was charged twice for my subscription, it never happened...
  • Bittencourt
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Monthly Premium subscription error

Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12) My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSCRIBE FOR MONTHLY PREMIUM SERVICE. EVERYTIME I TRY FOR PAYMENT SPOTIFY DECLINE ...

  • Casual Listener
  • Plan Free/Premium Country India Device (iPhone SE 32GB) Operating System (iOS 12)   My Question or Issue FROM THE FIRST DAY OF SPOTIFY RELEASED IN INDIA I'M NOT ABLE TO SUBSC...
  • Peter
  • Spotify Legend
  • 4703 Views
  • 10 replies
  • 2 likes
  • india
  • 4703 Views
  • 10 replies
  • 2 likes

Daily Mixes

Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being replaced.

  • Casual Listener
  • Until the last few days, the Daily Mixes I had were endless like it should be, but since Monday, my Daily Mixes are limited to 50 songs and when I finish listening to them, the songs aren't being rep...
  • yonikal56
  • Casual Listener
  • 491 Views
  • 2 replies
  • 2 likes
  • 491 Views
  • 2 replies
  • 2 likes

Cancel subscription

hello everyonei first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscriptioncan someone please help to solve this issuethanks

  • Visitor
  • hello everyone i first used spotify through facebook but now i have deleted my facebook account and i’m not able to cancel my subscription can someone please help to solve this issue thanks  
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

GOOGLE MINI + SPOTIFY

PlanPremiumCountryCANADA DeviceMACBOOK PROOperating SystemiOS 10, My Question or Issue I have a premium individual account - Yet I cant get the Google mini ? What am I doing wrong to get this? My friend was able to secure one.

  • Casual Listener
  •   Plan Premium Country CANADA   Device MACBOOK PRO Operating System iOS 10,   My Question or Issue   I have a premium individual account - Yet I cant get the Google m...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 3 replies
  • 0 likes
  • 285 Views
  • 3 replies
  • 0 likes

Solved!! ¿Cuándo volverá el pago por PSE a Colombia?

Hola, hace un año se podía realizar el pago mediante PSE en Colombia, este es un método muy usado que permitía a muchos usuarios pagar, sin embargo lo quitaron y no ha vuelto, creo que sería una muy buena idea volver a implementarlo ya que aumentaría...

  • Casual Listener
  • Hola, hace un año se podía realizar el pago mediante PSE en Colombia, este es un método muy usado que permitía a muchos usuarios pagar, sin embargo lo quitaron y no ha vuelto, creo que sería una muy ...
  • Luan
  • Spotify Star
  • 698 Views
  • 1 replies
  • 0 likes
  • Colombia
    PSE
    Suscripción
    Suscription
  • 698 Views
  • 1 replies
  • 0 likes

Solved!! Charged for premium on free trial

Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!!Pueden orientarme que debo hacer ?Gracias !!

  • Newbie
  • Hi, Suscribi a spotify family con 30 dias de prueba gratis y ha sido cobrado!! Pueden orientarme que debo hacer ? Gracias !!  
  • Luan
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Eliminar suscripción con empresa de telefonía

Buenos días, hace aproximadamente un mes, adquirí la suscripción en la cual podria pagar dicha suscripción a través de mi recibo de telefonía, pero hoy quiero eliminar la suscripción, cuando me acerco al panel de usuario/suscripción no me aparece el ...

  • Newbie
  • Buenos días, hace aproximadamente un mes, adquirí la suscripción en la cual podria pagar dicha suscripción a través de mi recibo de telefonía, pero hoy quiero eliminar la suscripción, cuando me acerc...
  • Luan
  • Spotify Star
  • 1334 Views
  • 1 replies
  • 0 likes
  • 1334 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded music quality on premium - simply questions

Hello. On begin - sorry for my bad english here :(.I have two simples question. I see spotify in premium offers 320 kb/s on very high quality. But there is nothing about offline mode / downloaded , so if i downloaded it also as high quality in settin...

  • Newbie
  • Hello. On begin - sorry for my bad english here :(. I have two simples question.   I see spotify in premium offers 320 kb/s on very high quality. But there is nothing about offline mode / dow...
  • Luan
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Solved!! How can I check the entire card number in the subscription?

PlanPremium My question or problemI need to know the whole number of my card stored in the spotify system. How can I do this? the last four digits aren't needed for me.

  • Newbie
  •   Plan Premium   My question or problem I need to know the whole number of my card stored in the spotify system. How can I do this? the last four digits aren't needed for me.
  • Luan
  • Spotify Star
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

I canceled my suscription and they still charging in my bank account

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor second time I got a charge in my card but I canceled my suscription almos 2 months ...

  • Regular
  • Plan Free/Premium Country México  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue F...
  • Bittencourt
  • Spotify Star
  • 422 Views
  • 8 replies
  • 0 likes
  • 422 Views
  • 8 replies
  • 0 likes

subcripcion

My Question or IssueSe me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias.Plan Premium, Country Argentina My Question or Issue

  • Newbie
  • My Question or Issue Se me debita spotify premium en dos tarjetas. como hago para desactivar o eliminar una de la tarjetas? gracias. Plan Premium, Country Argentina     &nbsp...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 1 likes
  • debito en dos tarjetas
  • 264 Views
  • 1 replies
  • 1 likes

Premium duo, still charged for single Premium

PlanPremiumCountryDenmarkDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Premium subscription and I was paying for it but now I switched for a Duo with my friend and he is the one that is paying for...

  • Casual Listener
  • Plan Premium Country Denmark Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a Premium subscription and I was paying for it...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Alterei o cartão de pagamento e perdi o desconto de estudante

PlanPremium (Student)CountryPortugalDeviceAnyOperating SystemAny My Question or IssueRecebi uma notificação no email a informar que o meu pagamento tinha falhado.Fui confirmar e de facto o cartão de crédito tinha expirado, então associei um novo cart...

  • Newbie
  • Plan Premium (Student) Country Portugal Device Any Operating System Any   My Question or Issue Recebi uma notificação no email a informar que o meu pagamento tinha falhado. Fui confir...
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Free google home mini Canada

PlanFree/PremiumCountryCanada/ QuébecDevice Operating System My Question or IssueHi, I was looking for the google home mini for free promotion.. Can't find it anywhere on internet or spotify website.. Can anyone help me ? I'm in Canada

  • Casual Listener
  • Plan Free/Premium Country Canada/ Québec Device   Operating System     My Question or Issue Hi,  I was looking for the google home mini for free promotion.. Can't find ...
  • Luan
  • Spotify Star
  • 224 Views
  • 3 replies
  • 0 likes
  • 224 Views
  • 3 replies
  • 0 likes

Cancel a charge from Premium to Premium for Students?

I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for May 9 (or until supplies lasted). I signed up for thi...

  • Newbie
  • I was still under the impression that the Spotify offer to pay the full $9.99 price and receive the free Google Home mini was still an option since it said that the end date for this offer was for Ma...
  • Luan
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Prepaid card automatic renewal

Hi,I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm currently paying via my prepaid SIM card. Can I confirm tha...

  • Newbie
  • Hi, I'm currently on Spotify Premium for 3 months now, and recently I noted that the Subscription was changed to "Your plan will automatically renew on 11/5/19 and you'll be charged xxx". I'm curren...
  • Jᴀᴄᴋ
  • Roadie
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

part of premium duo, but stilled paid for one more month

My Question or Issueim a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a part of the premium duo. Will I be charged again the ...

  • Casual Listener
  • My Question or Issue im a part of premium duo with my friend and he should have paid the 28/4. but he didnt have money for it before the 1st. Then I was charged for one month payment like I wasnt a ...
  • A_Musicophile
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Finally received my Google Home email, but all items are sold out

Plan - PremiumCountryCanadaDevicePixel XL2, Windows 7 PC.Operating SystemN/AMy Question or IssueI applied for the Google Home Mini promo earlier this week (around 4/8/2019) and finally receievd my "Your Google Home Mini is now availble" email today (...

  • Casual Listener
  • Plan - Premium Country Canada Device Pixel XL2, Windows 7 PC. Operating System N/A My Question or Issue I applied for the Google Home Mini promo earlier this week (around 4/8/2019) and...
  • kyleadam81
  • Casual Listener
  • 955 Views
  • 13 replies
  • 4 likes
  • 955 Views
  • 13 replies
  • 4 likes