Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Jess841
Visitor
111360 Views
71 replies
9 likes

111360 Views
71 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
FenrisulvKK
Visitor
13582 Views
27 replies
2 likes

13582 Views
27 replies
2 likes

Why my account changed to free?

Hi there,Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth.I register with 3 mounths free by mobile operator service. And opererator charged fee to me. I can not tou...

yassara
Visitor
Hi there, Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth. I register with 3 mounths free by mobile o...
2019-10-07 10:24:14 PM
2019-10-08 6:30:19 PM
Billy-J
Spotify Star
372 Views
1 replies
0 likes

372 Views
1 replies
0 likes

A member of my family accepts the invitation and receives: "You cannot join this plan". What to do?

PlanPremiumCountryBrazilDeviceiPhone 5sOperating SystemiOS 12.2 My Question or Issue

Marcomini
Casual Listener
Plan Premium Country Brazil Device iPhone 5s Operating System iOS 12.2 My Question or Issue
2019-07-24 10:04:13 PM
2019-10-08 6:26:26 PM
Billy-J
Spotify Star
1024 Views
9 replies
0 likes

1024 Views
9 replies
0 likes

Superuser Contribution Subscription switched to montly

Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10 My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charged accordingly. However, I got a message this morning that my subscription amo...

JonKoo90
Casual Listener
Plan Premium Country Malaysia Device Samsung A50 Operating System Windows 10 My Question or Issue I subscribed to the 14.90 for 3 months offer and subsequently it was charg...
2019-10-04 6:14:32 AM
2019-10-08 11:28:34 AM
Katerina
Spotify Legend
749 Views
3 replies
0 likes

749 Views
3 replies
0 likes

Moving from Spotify Premium iTunes to Spotify Premium Family

Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not let me upgrade to Family Premium. Went directly to Sp...

jgrier
Visitor
Tired of my kids logging into my account and taking over Spotify when Im listening so need to get everyone their own account. Currently a Spotify Premium user signed up through iTunes. It will not le...
2019-10-08 3:14:45 AM
2019-10-08 4:18:15 AM
Jacob
Community Legend
557 Views
1 replies
0 likes
Spotify Premium Family problem
Spotify Premium iTunes

557 Views
1 replies
0 likes

Arreter spotify premium sans avoir acces au compte

Spoiler (Highlight to read)Spoiler (Highlight to read)Spoiler (Highlight to read)Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes i...

Orgsop
Newbie
Bonjour, je m'en remets a vous car je suis desespere. J'aimerais savoir si il etait possible d'arreter mon compte spotify Premium sans y avoir acces car j'ai perdu mes identifiants et le mot de passe...
2018-02-07 3:32:41 PM
2019-10-08 2:23:11 AM
osornios
Spotify Star
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

No puedo agregar otras tablets y IPad al plan familiar

No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,

fcanales81
Newbie
No es posible no haya quien atienda. Contrate el Plan Familiar y no puedo agregar mis otros equipos para oir musica en diferentes areas de la casa. y NADIE le importa, no es posible ni un callcenter,
2018-02-08 9:04:07 PM
2019-10-08 2:20:43 AM
osornios
Spotify Star
451 Views
1 replies
0 likes

451 Views
1 replies
0 likes

Cuenta nueva de Plan Familiar por cambio de vivienda

Hola a todos. Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan. Lei en la comunidad que la unica forma de cambiar mi direccion de vivienda, ya que me...

danielgoitia84
Newbie
Hola a todos. Estoy suscrito actualmente al plan familiar, cancele mi suscripcion y renove la misma recientente, debido a que Spotify elimino a mi familia del plan. Lei en la comuni...
2018-02-09 7:11:59 PM
2019-10-08 2:19:44 AM
osornios
Spotify Star
642 Views
1 replies
0 likes

642 Views
1 replies
0 likes

Problems using family plan

So, im listening to my playlist and my husbamd is at work trying to listen to his. But it kicks one of us off. I upgraded to the family plan last night and idk what to do

JenniMcCarty
Newbie
So, im listening to my playlist and my husbamd is at work trying to listen to his. But it kicks one of us off. I upgraded to the family plan last night and idk what to do
2018-08-04 3:09:18 PM
2019-10-07 11:08:40 PM
Vanderpompe
Visitor
4016 Views
3 replies
2 likes

4016 Views
3 replies
2 likes

Unable to redeem Gift card

PlanFree/PremiumCountryMY DevicePCOperating SystemWindows 10 My Question or IssueI just bought a gift card, but i'm unable to redeem it.It keeps telling me "Something went wrong. Try again, or get help."

B3rri3
Visitor
Plan Free/Premium Country MY Device PC Operating System Windows 10 My Question or Issue I just bought a gift card, but i'm unable to redeem it. It keeps telling me "Somethin...
2019-10-07 8:34:55 PM
2019-10-07 9:02:52 PM
Jacob
Community Legend
510 Views
1 replies
0 likes

510 Views
1 replies
0 likes

Superuser Contribution Will not let me activate hulu

I have a premium subscription and was so excited to hear I am eligible for Hulu. When I tried to activate, I kept getting an error message and it said I was not eligible. I do have Premium membership and don't know why it's not working.

lanegin
Casual Listener
I have a premium subscription and was so excited to hear I am eligible for Hulu. When I tried to activate, I kept getting an error message and it said I was not eligible. I do have Premium membership...
2019-03-15 4:32:46 AM
2019-10-07 7:22:53 PM
dnov
Visitor
6773 Views
16 replies
5 likes

6773 Views
16 replies
5 likes

İade

PlanSpotify PremiumÜlkeTürkiyecihazSamsung J6 2018İşletim sistemiAndroid Sorum veya SorunumAile premium üyeliği başlatacakken, yanlışıkla 13,99 TL olan premium üyeliğini başlattım ve otomatik para çekildi. Ödemeyi kart ile yaptım. 04.10.2019 tarihind...

emrevural500
Visitor
Plan Spotify Premium Ülke Türkiye cihaz Samsung J6 2018 İşletim sistemi Android Sorum veya Sorunum Aile premium üyeliği başlatacakken, yanlışıkla 13,99 TL olan premium üyeliğini başl...
2019-10-05 3:43:31 AM
2019-10-07 7:32:55 AM
Rene01
Community Legend
570 Views
1 replies
0 likes

570 Views
1 replies
0 likes

Not able to use my student discount

So I recently got the email back from Spotify that I have now been confirmed as a student and that I now am able to use my student discount. However, it says that I've already used the "test period". I am not looking for a 3 month free trial before, ...

phvxTV
Visitor
So I recently got the email back from Spotify that I have now been confirmed as a student and that I now am able to use my student discount. However, it says that I've already used the "test period"....
2019-10-06 11:18:11 PM
2019-10-07 7:28:01 AM
Rene01
Community Legend
480 Views
1 replies
0 likes

480 Views
1 replies
0 likes

Premium não válido mas pagamento confirmado?

PlanFree/PremiumCountryBrasilDevice(Samsung)Operating System(Android) My Question or IssueBom, eu sou client premium e queria dividir minha conta com minha namorada, mas vi que isso não é permitido, então fui criar uma conta premium pra ela, mas apar...

ypedrovictor
Casual Listener
Plan Free/Premium Country Brasil Device (Samsung) Operating System (Android) My Question or Issue Bom, eu sou client premium e queria dividir minha conta com minha namorada, mas vi q...
2019-06-29 10:54:14 PM
2019-10-06 11:19:26 PM
Bittencourt
Spotify Star
1796 Views
9 replies
0 likes

1796 Views
9 replies
0 likes

Upgrade zu Premium

Ich habe seid jahren ein free Account und würde gern Premium abonniernen.In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung:Wie es aussieht, hast du schon einmal ein Testangebot genutzt. D...

user-removed
Visitor
Ich habe seid jahren ein free Account und würde gern Premium abonniernen. In der Auswahl gibt es nur mit Gratismonaten... da ich diese damals schon genutzt habe, kommt eine Fehlermeldung: Wie es au...
2019-10-06 5:31:29 AM
2019-10-06 5:22:11 PM
Luan
Spotify Star
1338 Views
1 replies
0 likes

1338 Views
1 replies
0 likes

My Premium is gone early

PlanFree/PremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSo i recently took off my payment card for spotify premium because this is my last month and it is supposed to go until october 13th. And i got on to listen to music and ...

ayeRico
Casual Listener
Plan Free/Premium Country US Device PC Operating System Windows 10 My Question or Issue So i recently took off my payment card for spotify premium because this is my last month...
2019-09-28 6:04:19 PM
2019-10-06 4:30:38 PM
Jose_M
Spotify Star
845 Views
3 replies
0 likes

845 Views
3 replies
0 likes

Spotify premium three month trial

Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.Mabye someone can help me how I can get the homepage...

user-removed
Visitor
Hi,I got the three month trial for premium but it doesn't say on my account that I'm using premium.I've tried almost everything,logging back into the account,deleting and reinstalling on my desktop.M...
2019-10-06 3:02:34 PM
2019-10-06 3:32:44 PM
Emilia_8
Community Legend
549 Views
1 replies
0 likes

549 Views
1 replies
0 likes

premium free trial not working

PlanPremiumCountryUK DeviceiPhone 6, Lenovo Ideapad 120S 14IAPOperating SystemiOS 12, Windows 10 Pro My Question or IssueI'm trying to apply for the spotify premium 3 months free trial and entered all my card details correctly, but it's saying that m...

broitsrumi
Visitor
Plan Premium Country UK Device iPhone 6, Lenovo Ideapad 120S 14IAP Operating System iOS 12, Windows 10 Pro My Question or Issue I'm trying to apply for the spotify premium 3 ...
2019-10-06 1:13:41 AM
2019-10-06 6:54:19 AM
Billy-J
Spotify Star
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

hello, i want to ask about why i cant buy premium via paysafecard

My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going to be fixed or is it forever ?

martyn7
Casual Listener
My Question or Issue is why i cant buy premium via paysafecard because i dont have any bank card or paypal so i jsut wonder why suddenly i cant buy it via paysafe is it going t...
2019-09-30 3:10:18 PM
2019-10-05 5:18:27 PM
OviiiOne
Community Legend
3360 Views
4 replies
0 likes

3360 Views
4 replies
0 likes

I can't payment with credit card

I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".

Ting2
Newbie
I had tried to subscribe Premium with credit card , but show "Payment failed. Try again, or use a different payment method".
2019-10-05 4:09:35 AM
2019-10-05 10:40:17 AM
Loxer
Community Legend
400 Views
2 replies
1 likes

400 Views
2 replies
1 likes

Too young to start a student discount premium account

So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?

rizma_01
Newbie
So I'm supposedly too young to create a student discount premium account. I'm in college; however, I'm only 15 soon to be 16. Can anyone help me with this?
2019-10-04 12:15:22 AM
2019-10-05 6:30:17 AM
Billy-J
Spotify Star
630 Views
1 replies
0 likes

630 Views
1 replies
0 likes

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