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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70929 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134713 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73615 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257191 Views
156 replies
13 likes
I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...
I used to have a Family account with some users attached to it Unfortunately my credit card has been stolen and I had of course to disabled it This happened just before It is very frustratin...
Moderator
946 Views
4 replies
0 likes
Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...
Hello, I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student pre...
Spotify Legend
570 Views
1 replies
0 likes
Hello!I have the same problem, but in my case, I only can check my receipt regarding the first payment (September).So I kindly ask you to Spotify send to me all the receipts to my email from September until now.Furthermore, I want to know how I can c...
Hello! I have the same problem, but in my case, I only can check my receipt regarding the first payment (September). So I kindly ask you to Spotify send to me all the receipts to my email from Se...
Community Legend
555 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...
Plan Premium Country India Device Samsung Operating System Android 9 My Question or Issue I did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from ...
Community Legend
408 Views
1 replies
0 likes
PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...
Plan Premium Family Country Switzerland Device HTC 12+ My Question or Issue Me and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a ...
Spotify Legend
369 Views
1 replies
0 likes
PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance.
Plan Free (currently) Country Japan Device Custom-Built Home Desktop Operating System Windows 10 My Question or Issue I keep getting the error in the picture attached below. Even tri...
Spotify Legend
312 Views
1 replies
0 likes
PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...
Plan Premium Country USA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
Moderator
439 Views
1 replies
0 likes
HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...
Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
Moderator
668 Views
1 replies
0 likes
PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...
Plan Free/Premium Country India Device iPhone 7+ Operating System iOS 11 My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
Regular
43245 Views
63 replies
11 likes
PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...
Plan Free/Premium Country Mexico Device (Samsung S8+, HP Pavilon) Operating System (Android Version 9, Windows 10) My Question or Issue Hi, i'm from Mexico, today i bought a gi...
Casual Listener
1422 Views
4 replies
0 likes
Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...
Hi, I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay...
Spotify Legend
971 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDevicePixel 2Operating SystemDroid My Question or IssueI cancelled my family plan two months ago, and signed up my kid for a premium account. Now I am getting charged for both. You owe me $32 so far. I have contacted your ...
Plan Free Country United States Device Pixel 2 Operating System Droid My Question or Issue I cancelled my family plan two months ago, and signed up my kid for a premium account. Now ...
Spotify Legend
320 Views
1 replies
0 likes
PlanFree/PremiumCountryArgentina DeviceIphone 11Operating SystemIOS 13.4.1 My Question or IssueA few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my ...
Plan Free/Premium Country Argentina Device Iphone 11 Operating System IOS 13.4.1 My Question or Issue A few days ago it appeared a text on Spotify saying that it wasn't possi...
Spotify Legend
373 Views
1 replies
0 likes
PlanFreeCountryUSADeviceSamsung GalaxyMy Question or IssueI just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription ...
Plan Free Country USA Device Samsung Galaxy My Question or Issue I just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the is...
Spotify Legend
374 Views
1 replies
0 likes
I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...
I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It look...
Newbie
6190 Views
2 replies
0 likes
PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...
Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1 My Question or Issue So I signed up for Spotify and was told ...
Casual Listener
1600 Views
2 replies
0 likes
Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...
Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fe...
Moderator
516 Views
2 replies
0 likes
CountryItaly My Question or IssueHi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student account but it will be available only from May 2020. Is it possibile to re...
Country Italy My Question or Issue Hi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student ac...
Spotify Star
463 Views
1 replies
0 likes
PlanStudent PremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid Oxygen My Question or IssueAfter getting verified for the student discount by SheerID, I gave in my card details and was charged 59.00 rupees. However, Spotify said that my card w...
Plan Student Premium Country India Device OnePlus 6T Operating System Android Oxygen My Question or Issue After getting verified for the student discount by SheerID, I gave i...
Spotify Star
430 Views
1 replies
0 likes
Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead of the usual £4.99 and that has gone on for 3 month...
Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead ...
Moderator
342 Views
1 replies
0 likes
