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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
124196 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
45064 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217878 Views
139 replies
12 likes
I could not payment for premium. I am getting payment fail error. Pls help me for this.
I could not payment for premium. I am getting payment fail error. Pls help me for this.
Community Legend
792 Views
4 replies
0 likes
Plan : PremiumCountry : UKDevice(One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and recently wanted to subscribe to a Duo plan with my partner who has a free Spotify ...
Plan : Premium Country : UK Device (One Plus 6 / Macbook Pro late 2016) My Question or Issue Hi there, so I have been using Spotify as a premium member for years now, and re...
Community Legend
5517 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
786 Views
1 replies
0 likes
Individual PremiumUSAAll devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to get Spotify+Hulu back? Thanks in advance!
Individual Premium USA All devices I signed up for the Google Home Mini offer and immediately got an email from Hulu that my Hulu subscription had been cancelled. Is there any way to...
Spotify Legend
1877 Views
6 replies
0 likes
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to customers. I would like a Spotify representative to messag...
I was given a gift card for Christmas and I found through these posts that gift cards for Premium with Hulu are not applicable to an account. That information is not made readily available to custome...
Roadie
1364 Views
2 replies
0 likes
PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?
Plan Premium from gift card Country UK My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
Roadie
815 Views
1 replies
0 likes
I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for this offer. I literally made this account an hour a...
I seem to be having the same problem. I have brought the Google Home Nest Max from curry’s, which came with a 6 month free premium redeem code. When I redeem this code, it says I am not eligible for ...
Spotify Legend
1725 Views
1 replies
0 likes
i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
i got the email that my google mini was now available, once I want to check it’s still charging full price for the google mini. Can someone help? I didn’t get the promo code.
Casual Listener
622 Views
5 replies
1 likes
My Question or IssueI received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work.Could you help me, please? PlanMy current plan is free, the gift card is 6 months premium. CountryGermany Operating SystemAndroid
My Question or Issue I received a gift card for Christmas but when I tried to redeem it, an error appears and didn't work. Could you help me, please? Plan My current plan is free, th...
Community Legend
3086 Views
14 replies
2 likes
/PremiumCountryNotwayDevice(iPhone 8Operating System(iOS 10 My Question or IssueMy premium subscription (headspace included) was canceled when my Credit card was stolen. I when I’m trying to resubscribe I’m not able to get the same option can you hel...
/Premium Country Notway Device (iPhone 8 Operating System (iOS 10 My Question or Issue My premium subscription (headspace included) was canceled when my Credit card was stolen. I when...
Spotify Legend
866 Views
1 replies
0 likes
Hello,I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Premium" title), but I'm unsure what the procedures are to ...
Hello, I was wondering how to switch the payment for my Premium account from Monthly ($9.99/month) to Yearly ($119.88/year). It seems to be an available option for a new account (under a "Get Prem...
Spotify Star
6335 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 13 My Question or IssueAfter tracking my Fedex package, an error saying the package is being returned due to an invalid shipping address. After contacting Google support they had said to contact ...
Plan Premium Country US Device iPhone 11 Operating System iOS 13 My Question or Issue After tracking my Fedex package, an error saying the package is being returned due to an invalid...
Spotify Legend
1349 Views
4 replies
0 likes
Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...
Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
Spotify Legend
948 Views
6 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify trail period is still active but I've done payment for spotify annual premium wito...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spot...
Spotify Star
708 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy A50Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI tried subscribing to Spotify premium subscription for a year through UPI payment method. Used the GooglePay app to pay f...
Plan Free/Premium Country India Device Samsung Galaxy A50 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried subscribing to Spotify premium su...
Spotify Star
7541 Views
3 replies
0 likes
Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır.PlanSerbest / PremiumÜlke cihaz(iPhone 8, Samsung Galaxy 9, 2016 sonu Macbook Pro)İşletim sistemi(iOS 10, Android Oreo, Windows ...
Verilerinizi hiçbirine gerek yoktur. Ancak, ne kadar çok sağlarsanız, denememiz ve yardım etmemiz o kadar kolay kullanır. Plan Serbest / Premium Ülke cihaz (iPhone 8, Samsung Galaxy 9...
Spotify Star
427 Views
1 replies
0 likes
Plan/PremiumCountryEngland Operating System(iOS My Question or IssueI joined premium as I saw an ad that said I could get 3 months for free however when I subscribed I noticed that I already had money taken out for the subscription
Plan /Premium Country England Operating System (iOS My Question or Issue I joined premium as I saw an ad that said I could get 3 months for free however when I subscribed...
Spotify Star
474 Views
1 replies
0 likes
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown error and prompt me totry with other method.I trie...
I'm trying to update the payment for my account and I simply can't. I'm trying for more than a week and today my premium got cancelled for not payind it, but everytime I try to pay it shows an unkown...
Community Legend
826 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6 S Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueBuenas noches, hace unas 3 horas compre en un Oxxo una tarjeta spotify premium de 1 mes, y al querer canjearlo no me dejó, aparecia e...
Plan Free/Premium Country Device iPhone 6 S Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenas noches, hace unas 3 horas compre en...
Roadie
2138 Views
2 replies
0 likes
I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I get a refund in this situation?There is no proper wa...
I tried to pay for premium membership for students twice, my card was charged twice, but when I came back to the payment page it said there was an error, but my bank account was charged. How will I g...
Community Legend
319 Views
1 replies
0 likes
