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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70121 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134123 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
72226 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
255523 Views
156 replies
13 likes
PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...
Plan Premium Country USA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I us...
Moderator
438 Views
1 replies
0 likes
HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...
Hola Mi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo,...
Moderator
665 Views
1 replies
0 likes
PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...
Plan Free/Premium Country India Device iPhone 7+ Operating System iOS 11 My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card det...
Regular
43171 Views
63 replies
11 likes
PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...
Plan Free/Premium Country Mexico Device (Samsung S8+, HP Pavilon) Operating System (Android Version 9, Windows 10) My Question or Issue Hi, i'm from Mexico, today i bought a gi...
Casual Listener
1419 Views
4 replies
0 likes
Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...
Hi, I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay...
Spotify Legend
969 Views
1 replies
0 likes
PlanFreeCountryUnited StatesDevicePixel 2Operating SystemDroid My Question or IssueI cancelled my family plan two months ago, and signed up my kid for a premium account. Now I am getting charged for both. You owe me $32 so far. I have contacted your ...
Plan Free Country United States Device Pixel 2 Operating System Droid My Question or Issue I cancelled my family plan two months ago, and signed up my kid for a premium account. Now ...
Spotify Legend
320 Views
1 replies
0 likes
PlanFree/PremiumCountryArgentina DeviceIphone 11Operating SystemIOS 13.4.1 My Question or IssueA few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my ...
Plan Free/Premium Country Argentina Device Iphone 11 Operating System IOS 13.4.1 My Question or Issue A few days ago it appeared a text on Spotify saying that it wasn't possi...
Spotify Legend
370 Views
1 replies
0 likes
PlanFreeCountryUSADeviceSamsung GalaxyMy Question or IssueI just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription ...
Plan Free Country USA Device Samsung Galaxy My Question or Issue I just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the is...
Spotify Legend
373 Views
1 replies
0 likes
I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...
I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It look...
Newbie
6184 Views
2 replies
0 likes
PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...
Plan Free/Premium Trial Country United States Device Windows PC/iPhone 11 Pro Max Operating System Windows 10/iOS 13.4.1 My Question or Issue So I signed up for Spotify and was told ...
Casual Listener
1598 Views
2 replies
0 likes
Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...
Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fe...
Moderator
511 Views
2 replies
0 likes
CountryItaly My Question or IssueHi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student account but it will be available only from May 2020. Is it possibile to re...
Country Italy My Question or Issue Hi. I forgot to reconfirm my student premium account so I was charged with the standard fee for April 2020. Now I’ve just confirmed my student ac...
Spotify Star
449 Views
1 replies
0 likes
PlanStudent PremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid Oxygen My Question or IssueAfter getting verified for the student discount by SheerID, I gave in my card details and was charged 59.00 rupees. However, Spotify said that my card w...
Plan Student Premium Country India Device OnePlus 6T Operating System Android Oxygen My Question or Issue After getting verified for the student discount by SheerID, I gave i...
Spotify Star
430 Views
1 replies
0 likes
Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead of the usual £4.99 and that has gone on for 3 month...
Hi I've been on the student subscription plan for 2 years now and I was looking through my bank statements and discovered that I had randomly started to be charged £9.99 a month from January instead ...
Moderator
341 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October of 2019. I up...
Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99 on ...
Moderator
539 Views
3 replies
0 likes
Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I made my payment for 1 year, Spotify family, Payment p...
Plan - Paid for spotify family but account shows premium Free/Premium - Premium Country - India Device iPhone XS Max Operating System (iOS 10, Android Oreo, Windows 10,etc.)...
Visitor
581 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid, Windows 10 My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October o...
Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android, Windows 10 My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99...
Spotify Legend
1380 Views
1 replies
0 likes
Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it just cancel the process and i receive a text telling me my s...
Hello, I'd like to purchase a spotify premium plan and pay via phone billing but it doesn't work...I put my phone number and reveive a code by text but when i validate it nothing happen, it ju...
Spotify Legend
1748 Views
1 replies
0 likes
PlanPremiumCountryIsaiPhone 8Operating SystemUp to date ISO My Question or IssueON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with the same credentials I am getting ads and I’m not premium. Please help
Plan Premium Country Isa iPhone 8 Operating System Up to date ISO My Question or Issue ON MY PHONE I AM PREMIUM. I JUST DOWNLOADED SPOTIFY ON MY FIRESTICK, so when I login with ...
Spotify Legend
542 Views
3 replies
0 likes
Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I needed to update my payment details. Then I added my credi...
Hi, I have been charged twice this month. A payment was made against my old debit card and money was debited, however my premium was not activated and it showed that payment failed and that I ...
Casual Listener
424 Views
2 replies
0 likes
