Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 110965 Views
- 71 replies
- 9 likes
- 110965 Views
- 71 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13565 Views
- 27 replies
- 2 likes
- 13565 Views
- 27 replies
- 2 likes
Spotify won't open
PlanFreeCountryPortugalDevicePCOperating SystemW10 My Question or IssueSo, i installed spotify on windows 10 and it dsn't open! no task what so ever.Something to do with hosts (using spybot hosts) or DNS (1.1.1.1)?
- Plan Free Country Portugal Device PC Operating System W10 My Question or Issue So, i installed spotify on windows 10 and it dsn't open! no task what so ever. Something to do...
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- Spotify Star
- 1470 Views
- 5 replies
- 0 likes
- 1470 Views
- 5 replies
- 0 likes
Superuser Contribution Changing country with payement information does not work. UK to Luxembourg
I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement information to a Luxembourgish card by clicking on the "Cha...
- I moved to luxembourg back to my Famillyhome. I want to set up a family spotify, but I assume I will need to change my country (currently set to UK). This does not work I changed my payement inform...
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- Casual Listener
- 1807 Views
- 6 replies
- 1 likes
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countryFamily PlanLuxembougPayementuk
- 1807 Views
- 6 replies
- 1 likes
No puedo renovar suscripción porque no acepta código de tarjeta de regalo
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Roadie
- 764 Views
- 1 replies
- 0 likes
- 764 Views
- 1 replies
- 0 likes
Fiz o pagamento no boleto , e nao chegou nenhum email de confirmação no meu email
fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!!gostaria de ter algum retorno o mais breve possível .esse é meu *snip* caso queiram o comprovante , posso enviar .so resolvam isso ,por favor!!
- fiz o pagamento no boleto assim que fiz minha assinatura, no entanto nao recebi nenhum boleto de nada !!! gostaria de ter algum retorno o mais breve possível . esse é meu *snip* caso queiram o comp...
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- Not applicable
- 2371 Views
- 6 replies
- 0 likes
- 2371 Views
- 6 replies
- 0 likes
Payment Issues (Again)
Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please?PlanPremiumCountryTurkeyDevice(iPhone 6s)Operating System(iOS 13) My Question or Issue
- Hi! I just found that in last month, with my credit card, I payed two subscribing price. Can you return the extra one please? Plan Premium Country Turkey Device (iPhone 6s) Operating System (...
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- Community Legend
- 635 Views
- 1 replies
- 0 likes
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Payment
- 635 Views
- 1 replies
- 0 likes
Spotify won't accept my money...15 times :D
Ok guys, an apple music subscriber here.Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted and redirects me to some stupid page where I do not ...
- Ok guys, an apple music subscriber here. Have been trying to subcribe to spotify with 2 different debit cards and none gets accepted. Same happened over a year ago. It only says payment not accepted...
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- Spotify Star
- 646 Views
- 3 replies
- 1 likes
- 646 Views
- 3 replies
- 1 likes
Cant Subscribe to premium with allready used payment method
HelloWhen trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens because i have aready used this payment method on an ...
- Hello When trying to purchuase premium for my account a message appears telling me that i am not eligible for the 3 month free trial however i can still purchase a premium subscription.That happens ...
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- Spotify Star
- 1087 Views
- 5 replies
- 0 likes
- 1087 Views
- 5 replies
- 0 likes
Add family member while traveling
PlanPremimum FamilyCountryUSA/PhilippinesDeviceiPhone 10Operating SystemIOS My Question or IssueI live in the USA but I travel 3-6 months out of the year in Asia. I am in Asia right now and Spotify works fine but I want to upgrade to the family plan ...
- Plan Premimum Family Country USA/Philippines Device iPhone 10 Operating System IOS My Question or Issue I live in the USA but I travel 3-6 months out of the year in Asia. I am in Asi...
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- Casual Listener
- 628 Views
- 1 replies
- 0 likes
- 628 Views
- 1 replies
- 0 likes
certain tracks and albums not available for premium for family
PlanPremium for familyCountryNorwayDeviceAsus ZenfoneOperating SystemAndroid My Question or IssueI have Premium for Family subscription, however some tracks or albums seem unavailable for me, they appear to be a "Premium feature" - shown in the pictu...
- Plan Premium for family Country Norway Device Asus Zenfone Operating System Android My Question or Issue I have Premium for Family subscription, however some tracks or albums seem un...
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- Community Legend
- 598 Views
- 5 replies
- 0 likes
- 598 Views
- 5 replies
- 0 likes
I bought a Hulu subscription how do I connect it with my Spotify account? I am a student
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 449 Views
- 1 replies
- 0 likes
- 449 Views
- 1 replies
- 0 likes
Spotify increased how much it was charging without telling me.
PlanPremiumCountryUK My Question or IssueI am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting me this was increased to £10/month for April, May, June, July, August and S...
- Plan Premium Country UK My Question or Issue I am currently a student and have been for a few years. I was previously being charged £5/month for premium, however without alerting...
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- Spotify Star
- 764 Views
- 1 replies
- 0 likes
- 764 Views
- 1 replies
- 0 likes
Account not being accepted by hulu
Student PremiumU.S. Macbook Pro Operating SystemiOS 10 My Question or IssueI had a student subscription and just renewed it today. I had to change email addresses because i transfered colleges. When I went to activate hulu, it said accounts for both ...
- Student Premium U.S. Macbook Pro Operating System iOS 10 My Question or Issue I had a student subscription and just renewed it today. I had to change email addre...
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- Spotify Star
- 607 Views
- 1 replies
- 0 likes
- 607 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify and Galaxy S10 don't work together
I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone since the S6, and Spotify will stop playing. Yes, ...
- I have a Samsung Galaxy S10. I have Spotify Premium. I'm in the USA. I go to the gym, start a song, press the button to put the phone to "sleep" (or at least the screen) like I've done on every phone...
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- Spotify Star
- 488 Views
- 1 replies
- 0 likes
- 488 Views
- 1 replies
- 0 likes
HELP! Please, i have just joined 3 free months, what happens if i cancel the suscription right now?
What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?
- What happens if i press cancel the suscription right now? I will keep the trial service Premium these 3 months?
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- Spotify Star
- 612 Views
- 1 replies
- 0 likes
- 612 Views
- 1 replies
- 0 likes
spotify premium valid to may '20 win 10 won't play
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 654 Views
- 1 replies
- 0 likes
- 654 Views
- 1 replies
- 0 likes
Spotify do not cancel my account
In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled my subscription but Spotify didn't notice that, so when the of...
- In June I subscribe Spotify using the 3 months premium offer. When it finishes, if you don't cancel your subscription, automatically you pay for premium which cost 9.99 euros. I cancelled m...
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- Spotify Star
- 581 Views
- 1 replies
- 1 likes
- 581 Views
- 1 replies
- 1 likes
Premium Plan deceiving to newbie
PlanPremiumCountryCanadaDeviceDesktop ComputerOperating SystemWindows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via the Spotify program. HOWEVER I can't! I wanted to burn them to CD for my car but ...
- Plan Premium Country Canada Device Desktop Computer Operating System Windows 10 I am new to Spotify and signed up to Premium thinking I could download songs to my computer via...
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- Spotify Star
- 397 Views
- 1 replies
- 0 likes
- 397 Views
- 1 replies
- 0 likes
Subscription mistake
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I need help transfering a free three month subscription to my account. Without noticin...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello. ...
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- Spotify Star
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Why my account changed to free?
Hi there,Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth.I register with 3 mounths free by mobile operator service. And opererator charged fee to me. I can not tou...
- Hi there, Firstable; Why there is no contact form/chat with expert or help phone? I have a big issue. My account changed to free before a mounth. I register with 3 mounths free by mobile o...
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- Spotify Star
- 372 Views
- 1 replies
- 0 likes
- 372 Views
- 1 replies
- 0 likes
A member of my family accepts the invitation and receives: "You cannot join this plan". What to do?
PlanPremiumCountryBrazilDeviceiPhone 5sOperating SystemiOS 12.2 My Question or Issue
- Plan Premium Country Brazil Device iPhone 5s Operating System iOS 12.2 My Question or Issue
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- Spotify Star
- 1024 Views
- 9 replies
- 0 likes
- 1024 Views
- 9 replies
- 0 likes