Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I have a ps4 with one of my yahoo email accounts attached to the console and the spotify app is linked with that email also. I use a tablet for music and I have a different yahoo email account for spotify. I could not use the email account I used on ...
PlanPremiumCountry USADeviceSamsung Galaxy 9Operating System My Question or Issue I upgraded to the family premium, and it was supposed to come with a free wireless speaker. I never got an email, or a prompt to order it.
Free/PremiumCountrynetherlands Devicesamsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! im starting to become desperate because I cant get into my premium account anymore on my new cellphone. I already tried al...
Desde que cambie de movil mi cuenta premium cambio a free pero se me sigue hacendo el cobro cada mes.
PlanFree/PremiumCountry NorwayDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueHi. i am so lost in how many accounts i have. i have connected an account into my credit card and i dont remember on which account it is connected to. h...
PlanPremium With HuluCountry USADeviceGalaxy S8+Operating SystemAndroid 8 or 9.0 My Question or Issue So, I subscribed to the Hulu/Spotify premium membership a month ago, with the pretense that I would only be charged $0.99 for the first 3 months. I ...
Realice el pago y se me cobro los 49 de la suscripcion premium de universitario pero no me da opciones de nada
Hi. I'm having a problem here with my account. I already paid at SM counter but my account says its still free. Hoping for a helpful answer. Andddd those thread of troubleshooting wont work :((
Criei uma conta, fiz login e selecionei a opcao premio por tres meses por R$ 1.99. Ja aparece no extrato do meu cartao mas na conta do spotify continua como servico free.Nao sei o que fazer. Me ajudem.
Fiz a troca de celular do android para o iphone e minha conta premium nao esta sendo reconhecida, tenho o email de confirmacao de pagamento no meu email do cartao.
PlanPremiumCountryMexico Device Samsung S7Operating SystemAndroid My Question or Issue Se realizó un cambio de celular en un miembro del plan familiar y ya no quiso activar la cuenta. Lo eliminé del plan y le volví a enviar la invitación y al intenta...
Ok so, my mother is telling me she's being charged twice a month for spotify and she's saying there is no one else in the family that's using spotify apart from me. Don't know if this is the case but if it is then there's something wrong :). Could so...
Hello, I bought a spotify gift card 1 month ago , and it's gonna end 1 week later , I recently bought a giftcard (1 month) and I redeemed it on the spotify website, but the new giftcard doesn't work and I throw it already , It will be good if you can...
Today I was attempting to sign up to get the student discount on my spotify acount that I pay the standard rate for monthly. I have 2 accounts, one that is my actual and one that was made many years ago using a more current email, but that account is...
I am cancelling my Premium subscription in order to join a Family Plan. Will my downloaded music be lost or will it be there when I join a Family Plan? There will be a gap between when I am cancelling my Premium subscription and when I am joining the...
It is a kind of user-unfriendly business, this Spotify. Not only am I not able to pay by Paypal (for Premium) since the payment gets in a loop and never finishes, it also took me over 20 minutes to register and find my way to this community. Then pos...
PlanPremiumCountry CanadaDeviceNAOperating SystemNA My Question or IssueI'm no longer premium and I have no clue why. What happened? I've logged in and out multiple times. I know I'm in the correct account because I can see previous receipts.
PlanPremiumCountry GermanyDeviceSamsung Galaxy A3Operating SystemWindows 10 My Question or IssueI have bought Premium about 3 months ago and now I don´t need it anymore.It is no problem for me to find the side where I can cancel my premium but every ...
Planfamily subscribshonCountry BulgariaDeviceIPhone XOperating SystemWindows 10 My Question or Issue Hi, I have an issue regarding the payment method for the family subscribshon. I have been using the family sub. for a few months, up until last month...
My Question or Issue Hi, I pay monthly for Premium however I only get no adverts on my mobile device. When playing Spotify through my laptop or Sky Q (tv) I have adverts. How can this be rectified?