Spotify is an extremely deceitful company

[rishadnero]

Hello again,

I have made a post here before. Here's a quick summary. 

1. I made a spotify account to get the google mini

2. Google cancelled my order due to "invalid information" (turns out they don't accept debit cards as a method of payment)

3. Google asked me to contact spotify for a new code

4. Spotify asked me for proof of order cancellation

5. I sent spotify screenshots, the emails, and whatever else they needed

6. Spotify said they can't  give me a new code and they can't even give me refund (even though I have never used my account to listen to music).

All of this happened over 2 weeks ago and I still haven't received any replies to the 3 emails I sent. My original post got marked as solved even though I did not accept it as a solution (the solution said the promo has finished so I can't get the item). 

I have never dealt with a more deceiving company in my life. I know it's only $10 I lost but it's not even about the money. How could a company as big and loved as spotify treat their customers like this?

[Billy-J]

Hey @rishadnero, and welcome to the community.

Hope you're doing great! 

I'm very sorry to hear this - and I'll be more than happy to help you as best as I can. Can you let me know which country you reside in? Once I have more info, I'll be able to check the offer details and take a closer look.

Keep me updated 🙂 

[rishadnero]

Toronto Canada

[Billy-J]

Hey @rishadnero.

Thanks for the reply!

This offer has ended early in Canada, and Spotify won't be able to provide further codes - since supplies have now been gone. However, I'd suggest you to always keep checking Spotify.com for future deals and promotional offers.

I hope this helps 🙂 

[rishadnero]

Thing is the offer ended AFTER i bought the subscription and asked for the code and even when the offer was still running, I was told I couldn't get the code.

[Billy-J]

Hey @rishadnero.

Gotcha! There was a really high demand for the Google Home Mini's, which is why some people also didn't get a code, and why the offer ended early.

I'm really sorry to hear that you weren't able to redeem yours 😞 - but hopefully, they'll be another offer soon 🙂 

[rishadnero]

It sucks but if spotify cared about it's customers then they would allow for refunds on the cancelled orders. Seems really shady to promise something and not give it...

[raye999]

we have the same problem , and they have the same standard answer for everyone :sorry to hear that (but we wont return any payments:(

[Billy-J]

Hey @rishadnero.

If you already paid for a Google Home Mini by accident, I'd recommend contacting Google Home support, since they have the tools to help you with a refund.

If you're referring to refunding your Premium subscription - please check out this refund policy.

[rishadnero]

Thanks for the replies Billy. So I read the refund policy which states I have 14 days to get a refund if I have not used my account. I purchased my premium subscription on April 14th and was rejected a refund on April 19th. The reason for not refunding me was extremely vague. "We’ve taken a look at your account on our end, and based from the information on it, we’re unable to provide you with a refund for your most recent payment." When I emailed asking what they meant by that because I haven't used the account at all, I didnt get a response and it's been 2 weeks. I bet if I asked now, they'll say its too late because it's been over 14 days. 

[KossB]

@rishadnero You wrote: "So I read the refund policy which states I have 14 days to get a refund if I have not used my account." Can you provide a link to that policy? I can't find that text anywhere in the Spotify Terms & Conditions. You can read the Spotify Terms & Conditions here: https://www.spotify.com/us/legal/end-user-agreement/

[Simmoh]

This is an absolute fraudulant scam.

You take our money for upgrading, then google cancels your order without reason, then you both refuse to respond to support requests.

[rishadnero]

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"If you’ve never used your Premium subscription, or have bought but not redeemed an online Spotify gift card, you can get a full refund within 14 days of purchase. Just contact us".

https://support.spotify.com/ca-en/account_payment_help/payment_help/refund-policy/

[KossB]

@rishandero wrote: "If you’ve never used your Premium subscription, or have bought but not redeemed an online Spotify gift card, you can get a full refund within 14 days of purchase. Just contact us". https://support.spotify.com/ca-en/account_payment_help/payment_help/refund-policy/ - - - - Okay, the reason I could not find that is because it is in the Canadian help pages. Are you in Canada? And did you have a 30 day free trial before you paid for the first month?