I don't receive any email, but my card consumed the premium payment

[Don_Cosa256]

Plan

Free (Should be Premium)

Country

Argentina

Device

Moto G5

Operating System

Android

My Question or Issue

I was premium in a facebook account, to close facebook I changed all my music to an old account I had. But I become premium, and my status is still free, I don't receive any email, I have not the option to try to send again the email (only to subscribe again) and the credit card consumed the spotify payment, so I have nothing to do :S

[Daisy]

Hey @Don_Cosa256.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium feautures, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.