Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
maarirs
Visitor
176753 Views
115 replies
12 likes

176753 Views
115 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19748 Views
27 replies
4 likes

19748 Views
27 replies
4 likes

Superuser Contribution Wanting a family subscription not just individual premium, how do i upgrade it

I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia

Nessy1972
Visitor
I have purchased a premium subscription in error. I wanted a family subscription. How do I upgrade my subscription. I cannot seem to find a link to upgrade it. I am in Australia
2020-02-18 9:48:16 PM
2020-02-19 1:57:40 PM
Mario
Spotify Legend
413 Views
2 replies
0 likes

413 Views
2 replies
0 likes

Superuser Contribution Overcharged after Removing Premium Account!

PlanPremium and now Free.CountryHong KongDevice(iPhone My Question or IssueI have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I want to be reimbursed for the cost that was processed in February and ensur...

nwarelis
Visitor
Plan Premium and now Free. Country Hong Kong Device (iPhone 😎 My Question or Issue I have been overcharged on my Credit Card although I cancelled my Premium account two months ago. I ...
2020-02-18 4:08:14 PM
2020-02-19 10:02:01 AM
Petya
Community Legend
356 Views
1 replies
0 likes

356 Views
1 replies
0 likes

Solved!!Superuser Contribution Frustrated with premium payment

PlanPremium expired but paid for the premium familyCountryINDIADeviceiPhone 11 Pro MaxOperating SystemiOS 13 (latest) My Question or IssueI previously had premium for students but cancelled it in order to buy the premium for the family. i was trying ...

ninjam18118
Casual Listener
Plan Premium expired but paid for the premium family Country INDIA Device iPhone 11 Pro Max Operating System iOS 13 (latest) My Question or Issue I previously had premium for student...
2020-02-12 5:48:12 PM
2020-02-19 9:34:29 AM
Petya
Community Legend
1583 Views
3 replies
0 likes

1583 Views
3 replies
0 likes

Impossible de télécharger

Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.

1124660892
Visitor
Bonjour, j’ai souscrit à un abonnement mais impossible de télécharger des musiques, je n’ai pas la fonctionnalité.
2020-02-18 11:14:20 AM
2020-02-18 11:53:34 AM
Emilia_8
Community Legend
545 Views
1 replies
0 likes

545 Views
1 replies
0 likes

Superuser Contribution Paying for premium for over a year on PS4 now im charged and no device has the premium benefits

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Danepoor55
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-02-12 3:39:02 AM
2020-02-18 10:45:18 AM
Xenia
Moderator
560 Views
1 replies
0 likes

560 Views
1 replies
0 likes

Superuser Contribution Realice el pago en el oxxo y aún no tengo el servicio

Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié un correo, me dieron algunas sugerencias ya realice varias...

Kumul
Visitor
Decidí suscribirme a premium, elegí el método de pago oxxo, imprimí el papel, fui a pagar ese mismo día, esperé los 3 días y aún tengo el plan spotify free y no el plan spotify premium. Envié ...
2020-02-13 5:07:28 AM
2020-02-18 10:15:19 AM
Xenia
Moderator
930 Views
1 replies
0 likes

930 Views
1 replies
0 likes

Gift card failure in Mexico

PlanFamilial premiumCountryMexico Device(iPhone 11 pro) My Question or IssueI have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add it to my account. The error shows that it is because in Family account you can...

laurentjg
Visitor
Plan Familial premium Country Mexico Device (iPhone 11 pro) My Question or Issue I have a gift card issue: I bought a $600 mxn card in Mexico (document attached) and cannot add...
2020-02-17 11:53:23 PM
2020-02-18 4:01:43 AM
Billy-J
Spotify Star
1230 Views
1 replies
1 likes

1230 Views
1 replies
1 likes

still bundled? or no?

PlanFree/PremiumCountryUSA My Question or IssueI've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced to forego my subscription payment, and it's been inactive since then. With i...

MissingYourStar
Visitor
Plan Free/Premium Country USA My Question or Issue I've had the Spotify/Hulu bundle since it was first offered, and in late December 2019, due to financial hardship I was forced ...
2020-02-17 8:21:59 PM
2020-02-17 10:10:02 PM
Billy-J
Spotify Star
753 Views
1 replies
0 likes

753 Views
1 replies
0 likes

Superuser Contribution PAYMENT FAILED MEXICO

I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my doubt is when I can use again my mastercard to continu...

Betoman360
Visitor
I have a problem with my premium spotify account, my payment loss has expired and when I paid a problem occurred with my card which I do not understand, in fact I had to pay with another card, my dou...
2020-02-17 2:24:28 AM
2020-02-17 4:59:28 PM
Mario
Spotify Legend
775 Views
1 replies
0 likes

775 Views
1 replies
0 likes

I lost my premium subscription

Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. Without any announcement. I attach some screenshot from email (on bahasa) ...

chrisdiantodio
Casual Listener
Hello, I purchase my premium subscription at February 12th 2020, everything is normal, i enjoyed all premiuk feature without any problem But now February 14th 2020, i lost it. W...
2020-02-13 6:37:02 PM
2020-02-17 4:52:17 PM
Luan
Spotify Star
2024 Views
6 replies
0 likes
Premium
Subscription

2024 Views
6 replies
0 likes

Superuser Contribution Necesito ayuda con mi Spotify Premium

Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y no he recibido ningún email de advertencia sobre esto...

anayacaceres
Casual Listener
Paraguay Tengo problema para usar mi cuenta premium. Desde el 28 de enero del 2020 solicité mi cuenta premium y hasta ayer me funcionaba. Hoy no ya no puedo utilizarla, cambió la cuenta a “free” y ...
2020-02-14 5:01:54 AM
2020-02-17 4:34:12 PM
Petya
Community Legend
607 Views
1 replies
0 likes
Premium
Premium 3 Month Trial
Subscripción

607 Views
1 replies
0 likes

Superuser Contribution I’ve subscribed to Spotify Premium with 3 mths free but I want the benefits of premium now. How do I

PlanFree/PremiumCountry. Uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country. Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nb...
2020-02-16 2:30:04 PM
2020-02-17 1:07:51 PM
Mario
Spotify Legend
929 Views
3 replies
0 likes

929 Views
3 replies
0 likes

Superuser Contribution Ödeme sıkıntısı

Türkiye Samsung Galaxy Fun EditionYaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, farklı internet tarayıcıları denedim ama malesef yine aynı sıkıntı ile k...

06iitprbhe12pwj
Visitor
Türkiye Samsung Galaxy Fun Edition Yaklaşık 4 gündür öğrenci premium üyeliğe tekrar geçmek için çalışıyorum. Fakat bir türlü ödeme yapamadım. Ödeme yapılacak kartı kontrol ettim, fark...
2020-02-17 11:13:52 AM
2020-02-17 12:45:17 PM
Petya
Community Legend
1447 Views
1 replies
0 likes

1447 Views
1 replies
0 likes

Superuser Contribution Fatura de cartão pela conta universitária

Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?

Rumelo
Newbie
Eu tenho Conta Premium Universitária mas na fatura do meu cartão de crédito consta cobrado valor de Conta Premium comum. Como faço pra ter a diferença estornada?
2020-02-13 7:57:41 PM
2020-02-17 12:29:59 PM
Petya
Community Legend
465 Views
2 replies
0 likes

465 Views
2 replies
0 likes

Solved!! Moved to a country that is not in the list of spotify

PlanPremiumCountryPolandDeviceMeizu 15Operating SystemAndroid 7.1.1 My Question or IssueHello, I have a herring problem! I moved to live in another country, and faced the problem that I can not change the payment card to another, the one that I now u...

Corssa
Casual Listener
Plan Premium Country Poland Device Meizu 15 Operating System Android 7.1.1 My Question or Issue Hello, I have a herring problem! I moved to live in another country, and faced the pro...
2020-02-16 3:02:00 PM
2020-02-17 11:37:19 AM
Maxim
Spotify Star
940 Views
1 replies
0 likes

940 Views
1 replies
0 likes

Superuser Contribution problema con spotify

ArgentinaBuenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando de forma correcta. Hace unos 2 días me aparece " prem...

Nicax
Visitor
Argentina Buenas, hace unas semanas, spotify me comenzó a decir que si no actualizaba el método de pago, el premium serio caducado, lo que no le di importancia por que todos los meses vengo pagando ...
2020-02-11 2:39:58 PM
2020-02-17 10:08:41 AM
Petya
Community Legend
728 Views
3 replies
0 likes

728 Views
3 replies
0 likes

Superuser Contribution 3 months Premium trial suddely

PlanFree/PremiumCountry DeviceI used my windows 10 laptopOperating SystemWindows 10 My Question or IssueHello,I've tried for hours to find solutions on here and opened many links and followed advice that was already shared. But nothing seems to be wo...

kamihamiha
Visitor
Plan Free/Premium Country Device I used my windows 10 laptop Operating System Windows 10 My Question or Issue Hello, I've tried for hours to find solutions on here and opened...
2020-02-16 3:33:44 PM
2020-02-17 9:53:29 AM
Mario
Spotify Legend
689 Views
1 replies
0 likes

689 Views
1 replies
0 likes

Superuser Contribution Paiement annuel au lieu de mensuel

Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coordonnées bancaires et bien que ce soit toujours indiqué "Pai...

10Crystale08
Visitor
Bonjour la communauté ! J'ai un compte premium payé mensuellement depuis plusieurs années (France). Ayant changé de carte, le dernier paiement n'a pas fonctionné. J'ai donc actualisé mes coo...
2020-02-12 9:21:25 AM
2020-02-17 9:46:10 AM
Petya
Community Legend
7202 Views
1 replies
0 likes
paiement

7202 Views
1 replies
0 likes

Superuser Contribution Cobro en prueba gratis

Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de suscripción premium el mismo día que hice mi cuenta y...

clara993
Newbie
Pedí una prueba de 60 días gratis, leí los términos y condiciones y decía que no se me cobraría nada hasta terminar el periodo de prueba que es el 04-06-2019 y se me hizo un cargo en mi tarjeta de su...
2019-04-08 3:45:19 AM
2020-02-17 9:25:05 AM
Ivan
Spotify Legend
3319 Views
3 replies
0 likes

3319 Views
3 replies
0 likes

Solved!! Free 3 month

hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...

Milan1987
Casual Listener
hello, why didn't I get a 3 month free premium? it was written that when I buy for a month I get 3 months free ...
2020-02-12 6:19:03 PM
2020-02-17 8:47:10 AM
Billy-J
Spotify Star
1120 Views
3 replies
0 likes

1120 Views
3 replies
0 likes

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