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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5282 Views
  • 23 replies
  • 2 likes
  • 5282 Views
  • 23 replies
  • 2 likes

Spotify switched my student discount to premium

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the actions that I’ve had to. Can I have the cash back...

  • Newbie
  • Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the...
  • OneByBoo
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

On the App subscription says Premium Trial But website says Premium Family?

PlanPremium Trial & Family PremiumCountry Device(iPhone 7 & iPad) My Question or IssueHi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium....

  • Newbie
  • Plan Premium Trial & Family Premium Country   Device (iPhone 7 & iPad)   My Question or Issue Hi there, When I sign into the App on my phone my subscription says Premium Tr...
  • OneByBoo
  • Roadie
  • 359 Views
  • 1 replies
  • 1 likes
  • 359 Views
  • 1 replies
  • 1 likes

Family Plan Issue

PlanPremiumCountryUSADeviceIphoneXOperating System(iOS 10 My Question or IssueI received an email last week, asking to verify my address, which I did. Then I received an email saying that address was verified. Yesterday, another email was sent, indic...

  • Newbie
  • Plan Premium Country USA Device IphoneX Operating System (iOS 10   My Question or Issue I received an email last week, asking to verify my address, which I did. Then I received an emai...
  • OneByBoo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Starbucks Partner Premium plan and Hulu

PlanPremium/StarbucksCountryUS My Question or IssueHi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premium account? If so, how do I access Hulu? Thanks!

  • Casual Listener
  • Plan Premium/Starbucks Country US   My Question or Issue Hi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premi...
  • Luan
  • Spotify Star
  • 7042 Views
  • 4 replies
  • 0 likes
  • 7042 Views
  • 4 replies
  • 0 likes

Solved!! Free Google home Mini Promotion?

PlanPremiumCountryCanadaI signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going on and how I am able to redeem for it? Thanks alot.

  • Newbie
  • Plan Premium Country Canada I signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going ...
  • Luan
  • Spotify Star
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card not working. Customer Support Failure.

PlanPremium 30 day trailCountryUSADeviceDesktop PCOperating SystemWin 10 Pro Purchased a $30 gift card at Target. Card redemption fails with an error message that says "Something went wrong. Try again, or get help." I have been communicating with the...

  • Roadie
  •   Plan Premium 30 day trail Country USA Device Desktop PC Operating System Win 10 Pro   Purchased a $30 gift card at Target. Card redemption fails with an error message that says ...
  • Peter
  • Spotify Legend
  • 4047 Views
  • 6 replies
  • 0 likes
  • 4047 Views
  • 6 replies
  • 0 likes

Superuser Contribution No premium on App

PlanPremiumCountryIsrael ( currently at vietnam) DeviceHuawei p30 pro Operating SystemAndroid latest one My Question or IssueJust registered on premium. App still shows me get premium and dont let me edit my name or country. I cant download songs i l...

  • Casual Listener
  • Plan Premium Country Israel ( currently at vietnam)  Device Huawei p30 pro  Operating System Android latest one   My Question or Issue Just registered on premium.  App ...
  • Peter
  • Spotify Legend
  • 1965 Views
  • 2 replies
  • 0 likes
  • 1965 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Gift Card not working

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it was purchased in the same country as my account, and ...

  • Newbie
  • I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it wa...
  • Peter
  • Spotify Legend
  • 1514 Views
  • 4 replies
  • 0 likes
  • 1514 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have Spotify + Hulu and I am still being charged for both monthly

PlanPremium CountryUS My Question or IssueI have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.

  • Newbie
  •   Plan Premium   Country US   My Question or Issue I have the Spotify + Hulu bundle. But every month I still get charged $10+ for spotify and $10+ for hulu.
  • Peter
  • Spotify Legend
  • 3148 Views
  • 3 replies
  • 0 likes
  • 3148 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bonus 18app

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. Il codice e la mail che inserisco sono corretti, per...

  • Newbie
  • Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. I...
  • Peter
  • Spotify Legend
  • 3641 Views
  • 1 replies
  • 0 likes
  • 18app
    bonus
  • 3641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Non puoi scaricare premium da quest'app"

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione premium compare il messaggio "non puoi scaricare prem...

  • Newbie
  • Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione pr...
  • Daisy
  • Spotify Legend
  • 1074 Views
  • 1 replies
  • 0 likes
  • 1074 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer Canada - Ended?

PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...

  • Casual Listener
  • Plan Premium   Country Canada   Device Android   Operating System Android   My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know abou...
  • LM_29
  • Newbie
  • 6991 Views
  • 6 replies
  • 0 likes
  • 6991 Views
  • 6 replies
  • 0 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

  • Newbie
  • I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page.  Should I be expecting a email? Is the of...
  • Billy-J
  • Spotify Star
  • 1107 Views
  • 3 replies
  • 0 likes
  • 1107 Views
  • 3 replies
  • 0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

  • Casual Listener
  • Bonjour,    Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...
  • Luan
  • Spotify Star
  • 1129 Views
  • 3 replies
  • 0 likes
  • 1129 Views
  • 3 replies
  • 0 likes

Spotify Premium does not work

Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?

  • Newbie
  • Hi!  I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?   
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Canceled Subscription and Deleted account and still being charged for Spotify

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI was having issues with other users I did not authorize being on my family plan. I canceled my subscription and deleted my account but I still keep getting charged for S...

  • Newbie
  • Plan Premium Country USA   Device iPhone 6s Operating System iOS 10   My Question or Issue I was having issues with other users I did not authorize being on my family plan. I can...
  • Jᴀᴄᴋ
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

  • Casual Listener
  • Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never...
  • Moon_Oz
  • Casual Listener
  • 1865 Views
  • 2 replies
  • 0 likes
  • card
    sin permiso
    Subscription
    tarjeta
  • 1865 Views
  • 2 replies
  • 0 likes

Solved!! How do I gift spotify premium to someone?

I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a different solution.

  • Music Fan
  • I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a d...
  • halley_carleton
  • Music Fan
  • 1444 Views
  • 3 replies
  • 0 likes
  • 1444 Views
  • 3 replies
  • 0 likes

Solved!! Cannot copy playlist links nor put them on my artists page

PlanFreeCountryGermany DeviceDesktopOperating SystemUbuntu Linux My Question or IssueI tried to include one of my playlists in my artist's profile, but it does not work.When I search playlists under this options mine do not appear.Also I tried to pos...

  • Composer
  • ...ould like to know if this is to do with my plan or operating system. To my knowledge my playlists are public. I have not made them private. The help pages from spotify artists tell me that I can i...
  • LordoftheSith
  • Composer
  • 1944 Views
  • 5 replies
  • 0 likes
  • 1944 Views
  • 5 replies
  • 0 likes