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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7750 Views
  • 23 replies
  • 2 likes
  • 7750 Views
  • 23 replies
  • 2 likes

Subscription problem

Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me renew as a single is there a workaround it seems p...

  • Casual Listener
  • Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me...
  • OneByBoo
  • Roadie
  • 349 Views
  • 5 replies
  • 0 likes
  • 349 Views
  • 5 replies
  • 0 likes

Superuser Contribution 3-month Premium Eligibility

PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOs 12.3.1 My Question or IssueSpotify Montly Premium is about to expire today and I want t...

  • Casual Listener
  • Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOs 12.3.1 &nbsp...
  • Peter
  • Spotify Legend
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

See pending $10 charge despite having student subscription renewed for at least 2 more years

Plan: Spotify Student PremiumUSA DeviceMacbook Pro + Moto Z3 My Question or IssueMy bank statements say I have a pending charge of 10 despite being registered for spotify student until at least 2020. Screenshot included. Why the **** am i being charg...

Screen Shot 2019-05-16 at 11.20.17 AM.png
  • Casual Listener
  • Plan: Spotify Student Premium USA   Device Macbook Pro + Moto Z3   My Question or Issue My bank statements say I have a pending charge of 10 despite being registered for spotify stud...
  • OneByBoo
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Lost Music in Your Library

My spotify account recently transitioned from student to premium. Upon the transition I lost much of the music stored in my library yet it is still saved according to spotify. For instance, I go to my music to play one of the 6 or 7 ACDC albums I had...

  • Newbie
  • My spotify account recently transitioned from student to premium. Upon the transition I lost much of the music stored in my library yet it is still saved according to spotify. For instance, I go to m...
  • OneByBoo
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Suscripción 3 meses

Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por que me sale eso se lo agradeceria mucho ya que es mu...

  • Casual Listener
  • Resulta que me llego un correo para contratar premiun por 290 pesos chilenos, al meterme al link ni yo ni mi pareja sale que no somos elegibles para este servicio, si alguien me puede ayudar el por q...
  • OneByBoo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Can’t get promo deal but charged anyways

My daughter begged me to use my debt card to get the 3 month for .99 cents promo deal for her account and I said yes. Put my card info went threw been happy ever since! That was 3 weeks ago. The next day I decided to get it myself! So I downloaded Sp...

  • Newbie
  • My daughter begged me to use my debt card to get the 3 month for .99 cents promo deal for her account and I said yes. Put my card info went threw been happy ever since! That was 3 weeks ago. The next...
  • OneByBoo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ou Acheté des carte d'abonnement de Spotify

Voila je suis vraiment nouveau dans le monde de spotify et j'aimerais savoir si il y'a des magasin en france qui vendent des carte pour spotify ? je suis desoler si cette question a été posé mais c'est le seul moyen d'avoir des information

  • Casual Listener
  • Voila je suis vraiment nouveau dans le monde de spotify et j'aimerais savoir si il y'a des magasin en france qui vendent des carte pour spotify ? je suis desoler si cette question a été posé mais c'e...
  • Jemi
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Error to add new member to family group.

PlanPremiumCountryColombiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a family plan, modify the credit card for another country and now to want to ...

  • Newbie
  • Plan Premium Country Colombia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I h...
  • OneByBoo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Payment keeps failing on the same card

Student PlanPremiumSingapore DeviceMac I keep receiving emails about Spotify Premium Payment Failure. I've been having this issue for a few months now, and my Spotify Premium stops working, and then I have to 'update' the payment information, but I'm...

  • Newbie
  • Student Plan Premium Singapore   Device Mac    I keep receiving  emails about Spotify Premium Payment Failure.  I've been having this issue for a few months now, and ...
  • OneByBoo
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not available anymore

Good morning folks, for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract.Can anybody help? Thanks,Sebastian

  • Newbie
  • Good morning folks,   for any reasony Spotify did not charge my bank account in June even though I did not cancel my contract. Can anybody help?   Thanks, Sebastian
  • Peter
  • Spotify Legend
  • 439 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
    Subscriptions
  • 439 Views
  • 2 replies
  • 2 likes

Changing to Spotify Premium Student failed

So basically I am paying 9.99€ per month for a few years now and I noticed that I can change to Spotify Premium Student to pay less. So I used the forms und the Spotify Account Settings and it led me to a Website called SheerID. I filled in the infor...

  • Newbie
  • So basically I am paying 9.99€ per month for a few years now and I noticed that I can change to Spotify Premium Student to pay less. So I used the forms und the Spotify Account Settings and it led me...
  • OneByBoo
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zahlen über Mobilfunkanbieter Fehler

Hi!Ich habe das Problem das wenn ich über den Mobilfunkanbieter bezahlen will das dann ein Fehler kommt.Obwohl ich noch nie über mein Handy bezahlt habe und ich würde das angebot mit den 3 Monaten gerne nutzen wollen und könnte das nur über mein hand...

  • Newbie
  • Hi! Ich habe das Problem das wenn ich über den Mobilfunkanbieter bezahlen will das dann ein Fehler kommt. Obwohl ich noch nie über mein Handy bezahlt habe und ich würde das angebot mit den 3 Monate...
  • Peter
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need need my premium status removed immediately.

Premium Country United States DeviceMoto e5 Play Operating SystemAndroid 8.0.0 My Question or IssueI signed up for the 3 months for 99 cents and have since canceled my subscription, but the app is so ridiculously inconvenient with the Premium "featur...

  • Visitor
  • Premium   Country United States    Device Moto e5 Play   Operating System Android 8.0.0   My Question or Issue I signed up for the 3 months for 99 cents and have s...
  • Peter
  • Spotify Legend
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Support Paytm recurring payments for subscriptions

Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please add paytm as a payment mode for subscriptions? Looks ...

  • Casual Listener
  • Hey there! I regularly buy spotify premium using paytm, but it seems like I can't enable a subscription using Paytm, only card. My bank doesn't support recurring payments, so could you guys please ad...
  • devxpy
  • Casual Listener
  • 1214 Views
  • 2 replies
  • 2 likes
  • 1214 Views
  • 2 replies
  • 2 likes

Superuser Contribution Facturacion

Buenas tardes. Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito solucion

  • Casual Listener
  • Buenas tardes.   Desde diciembre Enero recibo doble cobro por una unica cuenta, he cancelado la suscripcion pasando a cuenta free y aun sigo recibiendo el cobro en mi tarjeta VISA. Solicito so...
  • Peter
  • Spotify Legend
  • 476 Views
  • 3 replies
  • 1 likes
  • 476 Views
  • 3 replies
  • 1 likes

Premium working on Android but not desktop

PlanPremiumCountryUSADeviceGalaxy S9Operating SystemAndroid My Question or IssueBeen using spotify premium of my GalaxyS9 for a couple months now, just tried to use the desktop app and website today and its saying im not a premium member; my bank acc...

  • Casual Listener
  •   Plan Premium Country USA Device Galaxy S9 Operating System Android   My Question or Issue Been using spotify premium of my GalaxyS9 for a couple months now, just tried to use t...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

The owner of Family share has an email that is not available.

PlanPremium Family shareCountrySwedenDevice Operating System My Question or IssueMy dad the payee of our family share account can't login to his Spotify account because the email he used is not available anymore and.he forgot the password. Is there a...

  • Newbie
  • Plan Premium Family share Country Sweden Device   Operating System   My Question or Issue My dad the payee of our family share account can't login to his Spotify account because th...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

No premium but still paying.

PlanPremiumCountryIsraelDeviceAllOperating SystemAll My Question or IssueFor a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee (last payment yesterday), I have no other accounts and I have tried reloggin...

  • Newbie
  • Plan Premium Country Israel Device All Operating System All   My Question or Issue For a couple of weeks now I seem to have lost my premium subscription despite paying the monthly fee ...
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Unable to redeem 1 Month Spotify Subscription

PlanFree/PremiumCountryJohor, Malaysia DeviceMeizu M6Operating SystemWindows 10 Pro, Android 7 My Question or IssueI have a problem here. Recently i bought 1 month of Spotify Subscription Card from 7Eleven in my area. When i tried to enter the code a...

  • Newbie
  • Plan Free/Premium Country Johor, Malaysia   Device Meizu M6 Operating System Windows 10 Pro, Android 7   My Question or Issue I have a problem here. Recently i bought 1 month of ...
  • Brunelicia
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

[Brazil] payment rejected several times

PlanTrying to subscribe for premium with the offer 3 months for R$ 1,99CountryBrazilDeviceSamsung Galaxy A5Operating SystemAndroid 8 My Question or IssueI want to subscribe premium with the offer of 3 months for R$ 1,99, but my payment is always reje...

  • Casual Listener
  •   Plan Trying to subscribe for premium with the offer 3 months for R$ 1,99 Country Brazil Device Samsung Galaxy A5 Operating System Android 8   My Question or Issue I want to sub...
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes