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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15422 Views
  • 27 replies
  • 3 likes
  • 15422 Views
  • 27 replies
  • 3 likes

Subscription ( 3 Months Free Trial for new user )

PlanPremiumCountryPHDeviceRealme 5Operating SystemAndroid 9Card UsedVISA Credit Card My Question or Issue In my credit card, I was billed by Php 129 on the first day?I am new user, account created today 12/8/2019 PST 3:00am Do you have solution for t...

trial.PNG Trial 1.PNG
  • Casual Listener
  • Plan Premium Country PH Device Realme 5 Operating System Android 9 Card Used VISA Credit Card   My Question or Issue     In my credit card, I was billed by Php 129 ...
  • Billy-J
  • Spotify Star
  • 934 Views
  • 5 replies
  • 0 likes
  • new
    Subscription
    Trial
  • 934 Views
  • 5 replies
  • 0 likes

Can I get a Google Home Mini with the Spotify Premium + HULU subscription?

Hi, I currently have the Spotify Premium w/HULU membership (which is is no longer available) and I was wondering how/if I can get a Google Home Mini with this subscription. I have seen mixed results, with some people saying yes, but no definite answe...

  • Newbie
  • Hi,  I currently have the Spotify Premium w/HULU membership (which is is no longer available) and I was wondering how/if I can get a Google Home Mini with this subscription. I have seen mixed r...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Same Account - Double Charged

PlanSpotify Family My Question or IssueI got charged for my new plan which I switched to Family Spotify which I got charged accordingly. It then notified on my spotify account that payment was unsuccessful yet I was not refunded of my previous paymen...

  • Visitor
  • Plan Spotify Family       My Question or Issue I got charged for my new plan which I switched to Family Spotify which I got charged accordingly. It then notified on my spotify ac...
  • Billy-J
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Problem payment for my 1-year subscription

PlanPremium 1 yearBelgiumDevice Operating Systemwindows 10My Question or IssueI have paid the amount of 119.88 Euro for my Spotify subscription for 1 year on 23 March 2019. To my surprise, I have noticed that you started billing me after just 8 month...

  • Visitor
  • Plan Premium  1 year Belgium Device Operating System windows 10 My Question or Issue I have paid the amount of 119.88 Euro for my Spotify subscription for 1 year on 23 March 2019. T...
  • Luan
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Annual subscription not working!

PlanPremiumCountryIndia My Question or IssueHi,I was already on the monthly plan when I decided to move to annual. So I paid for it, but my account page showed that my monthly is still active and I'll be billed next month. Then I cancelled my monthly...

  • Visitor
  • Plan Premium Country India    My Question or Issue Hi, I was already on the monthly plan when I decided to move to annual.  So I paid for it, but my account page showed th...
  • osornios
  • Spotify Star
  • 808 Views
  • 1 replies
  • 1 likes
  • Subscription
    Subscription charged wrongly
  • 808 Views
  • 1 replies
  • 1 likes

Currys 6 months code not working

Hello I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for streaming so it can't be for that reason but it doesn't actua...

  • Visitor
  • Hello   I have a 6 months code from Currys. It is not working. It says I am not eligible for this but doesn't give a reason. I haven't had a Spotify account at all before as I use Deezer for s...
  • osornios
  • Spotify Star
  • 1751 Views
  • 1 replies
  • 0 likes
  • 1751 Views
  • 1 replies
  • 0 likes

Solved!! Can't check out using Google Home Mini offer

PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueI've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However, when I link my Google account and attempt to check out, each time I cli...

  • Casual Listener
  • Plan Premium Country United States Operating System Windows 10   My Question or Issue I've been trying to redeem my offer to get a Google Home Mini with my renewed subscription. However,...
  • davidmsom
  • Casual Listener
  • 2484 Views
  • 9 replies
  • 8 likes
  • 2484 Views
  • 9 replies
  • 8 likes

Problem with any payment

Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message: It looks like the trial version has already been activated, which m...

  • Casual Listener
  •   Hello, today I received a text that I could join the student plan because the verification by SheerID was successful, so I wanted to buy my premium, but I still receive this message:&nbs...
  • osornios
  • Spotify Star
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Double charged

I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have paid for the service twice. My fault for not entirely ...

  • Casual Listener
  • I’ve noticed now that I have been double charged for about a year. Originally 9.99 and now at 14.99. I had upgraded to the family plan. Over a year ago and now with my bank app showed that I have pai...
  • osornios
  • Spotify Star
  • 423 Views
  • 3 replies
  • 0 likes
  • Subscribtion
  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice a month for one account??/Problem solved

Hi!I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever since, total for 18 months now. Payment has been made on two di...

  • Newbie
  •   Hi! I've noticed that there is a double payment regarding the Spotify Premium from my bank account. This has started when I first ordered the premium (May 2017) and has been going on ever si...
  • Mario
  • Spotify Legend
  • 595 Views
  • 3 replies
  • 0 likes
  • 595 Views
  • 3 replies
  • 0 likes

Cambio piano

PlanPremium familyCountryItaliaDeviceHonor view 10 liteOperating SystemAndroid My Question or IssueDiversi mesi fa avevo attivato il piano premium for students, per poi passare ad uno Family. Però adesso voglio togliermi come membro del family per to...

  • Visitor
  •   Plan Premium family Country Italia Device Honor view 10 lite Operating System Android    My Question or Issue Diversi mesi fa avevo attivato il piano premium for students,...
  • OneByBoo
  • Roadie
  • 1080 Views
  • 1 replies
  • 0 likes
  • 1080 Views
  • 1 replies
  • 0 likes

Pagamento

Olá, Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00. Já cobraram 2 vezes.Gostaria de saber porque isso está acontecendo já que não estão aceitando o pagamento.

  • Visitor
  • Olá,  Estou tentando assinar o plano Premium Duo, mas não estão aceitando minha forma de pagamento, mesmo assim estão cobrando R$10,00.  Já cobraram 2 vezes. Gostaria de saber porque iss...
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Subscribing during free trail period

When does my premium period start if I subscribe premium during 3 months trial?. Will I still get 3-month free trial + 1 year subscription(i wanna buy for a year)?

  • Casual Listener
  • When does my premium period start if I subscribe premium during 3 months trial?. Will I still get  3-month free trial + 1 year subscription(i wanna buy for a year)?  
  • Billy-J
  • Spotify Star
  • 714 Views
  • 7 replies
  • 0 likes
  • 714 Views
  • 7 replies
  • 0 likes

Solved!! Subscription failure

PlanPremiumDeviceSamsung Galaxy 8Operating SystemAndroid 9My Question or IssueMy account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web page and was told that they will try the payment again in a few day...

  • Visitor
  • Plan Premium Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue My account failed to undergo a subscription payment due to low mobile balance. I visited the Spotify web pa...
  • Billy-J
  • Spotify Star
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Already paid for premium plan (via provider and payment succeed) but my premium plan not extended

PlanPremiumCountryIndonesiaDevice(iPhone Xs, Samsung A5 2016)Operating System(iOS 13, Android 7) My Question or IssueMy provider is telkomsel and my data plan (pulsa) has reduced to pay the premium plan, but today my premium plan has stopped

  • Visitor
  •   Plan Premium Country Indonesia Device (iPhone Xs, Samsung A5 2016) Operating System (iOS 13, Android 7)   My Question or Issue My provider is telkomsel and my data plan (pulsa)...
  • Emilia_8
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

premium account. Money taken in euro instead that other currencies. same bank and card

PlanPremiumCountry Czech republic My Question or Issue I have one bank with 2 currencies: euro and czech koruna.every month I see the money being taken from the euro account and not from the KCZ account.How can I change it? in my profile I have as a ...

  • Visitor
  •   Plan Premium Country Czech republic   My Question or Issue   I have one bank with 2 currencies: euro and czech koruna. every month I see the money being taken from the euro a...
  • OneByBoo
  • Roadie
  • 460 Views
  • 1 replies
  • 0 likes
  • euro currency bank change
  • 460 Views
  • 1 replies
  • 0 likes

Trouble redeeming a code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a Fitbit from Currys that comes with a free 6 month subscription with a new account. So...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a...
  • OneByBoo
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Free trial not activated.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI applied for 3 month free premium trial. Spotify verified my bank by withdrawing and crediti...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I appli...
  • OneByBoo
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Am I able to get a Google Home Mini with my Spotify Premium w/ Hulu subscription?

Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?

  • Casual Listener
  • Hi I currently have a spotify premium w/ hulu subscription and I was wondering if I can get the google home mini promotion?
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't Redeem Google Home Mini

I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50. How do I resolve this?

  • Visitor
  • I have a premium family spotify account and I am trying to redeem a free google home mini. When I add the mini to my cart and go to checkout it still says the cost is $50.  How do I resolve thi...
  • Billy-J
  • Spotify Star
  • 1301 Views
  • 3 replies
  • 0 likes
  • 1301 Views
  • 3 replies
  • 0 likes