Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
165843 Views
110 replies
12 likes

165843 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18563 Views
27 replies
4 likes

18563 Views
27 replies
4 likes

Spotify wouldn't fulfill my Google Home Mini promotion!

PlanFamily PremiumCountryUSDevice(iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro)Operating System(iOS 10, Android Oreo, etc.) My Question or IssueWe confirmed the Google Home Mini promo while it was still active on Nov. 13th, 2019. Per our confir...

TheTeish
Casual Listener
Plan Family Premium Country US Device (iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro) Operating System (iOS 10, Android Oreo, etc.) My Question or Issue We confirmed the Go...
2020-01-23 2:05:21 AM
2020-02-01 11:19:40 PM
Doug1950
Visitor
726 Views
1 replies
1 likes
google
Google Home Mini
promotion
Spotify

726 Views
1 replies
1 likes

Won't accept card information

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue **bleep** you spotify. **bleep** you for not accepting my payment. It's poes annoying.

user-removed
Visitor
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue **bl...
2020-02-01 2:35:10 PM
2020-02-01 8:16:03 PM
Brunelicia
Community Legend
580 Views
1 replies
0 likes

580 Views
1 replies
0 likes

Superuser Contribution 3 month trial

Plan Free - UK DeviceMacbook Pro late 2019Operating System My Question or Issuei keep getting emails and when I go on the page I get the attached, but when I try to get the 3 months trial, I get this: It looks like you’re not eligible for that offer,...

user-removed
Visitor
Plan Free - UK Device Macbook Pro late 2019 Operating System My Question or Issue i keep getting emails and when I go on the page I get the attached, but when I try to ...
2020-01-30 8:18:47 PM
2020-02-01 2:14:15 PM
Peter
Spotify Legend
437 Views
2 replies
0 likes

437 Views
2 replies
0 likes

Superuser Contribution Sharp TV ROKU

Student PremiumCountry USA Device Sharp TV RokuOperating System:Roku My Question or IssueI am currently having issues loading in the application of my Roku Spotify Application. I have tried checking for updates, deleting and reinstalling and nothing ...

Cooleyz
Casual Listener
Student Premium Country USA Device Sharp TV Roku Operating System: Roku My Question or Issue I am currently having issues loading in the application of my Roku Spot...
2020-01-22 10:06:29 AM
2020-02-01 11:54:29 AM
Peter
Spotify Legend
770 Views
2 replies
0 likes

770 Views
2 replies
0 likes

Superuser Contribution Credit card payment for unknown account

CountryItaly Device(iPhone X)Operating System(iOS 10)My Question or IssueI got a serious problem, since several months I am receiving a 9,99 € debit on my credit card every months for a Spotify subscription that I never did. I susspect someone did wi...

Giovanni77
Casual Listener
Country Italy Device (iPhone X) Operating System (iOS 10) My Question or Issue I got a serious problem, since several months I am receiving a 9,99 € debit on my credit card eve...
2020-01-22 9:44:11 AM
2020-02-01 9:54:02 AM
Peter
Spotify Legend
813 Views
3 replies
0 likes

813 Views
3 replies
0 likes

Superuser Contribution I need a refund approval from spotify

So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc after the refund

Alecpasquel
Visitor
So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc aft...
2020-01-25 6:13:06 PM
2020-02-01 9:48:20 AM
Katerina
Spotify Legend
454 Views
1 replies
0 likes

454 Views
1 replies
0 likes

Superuser Contribution Family invite link

Hi guysI hope I’m in the right place for this question. Sorry in advance if not!I have just signed up for Premium from the UK, which allows up to 6 family members who live with you. My partner of the same address is currently on holiday in Australia....

Dave6969
Casual Listener
Hi guys I hope I’m in the right place for this question. Sorry in advance if not! I have just signed up for Premium from the UK, which allows up to 6 family members who live with you. My par...
2020-01-22 3:57:40 PM
2020-01-31 3:28:34 PM
Xenia
Moderator
690 Views
4 replies
0 likes

690 Views
4 replies
0 likes

Superuser Contribution Can I start a new Premium 12m voucher before the current one has expired?

Plan : PremiumCountry : UK So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two!Trying to get a refund on either has been a dead end. I can see that the vouchers have 12m to...

l47b3ie_k-6y
Casual Listener
Plan : Premium Country : UK So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two! Trying to get a refund o...
2020-01-27 6:49:31 PM
2020-01-31 12:22:27 PM
Xenia
Moderator
1466 Views
4 replies
0 likes

1466 Views
4 replies
0 likes

Superuser Contribution Can't unlink Hulu; Stuck in Student Plan

I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officially be off of the student plan until the next billing...

4snowy3
Newbie
I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officiall...
2020-01-28 7:07:13 AM
2020-01-31 11:51:56 AM
Xenia
Moderator
511 Views
1 replies
0 likes

511 Views
1 replies
0 likes

Solved!!Superuser Contribution Abonelik

Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence. Gelmesini cok istiyorum.

AtaolArslan
Regular
Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence. Gelmesini cok istiyorum.
2020-01-23 11:14:00 PM
2020-01-31 10:15:24 AM
Xenia
Moderator
2221 Views
3 replies
0 likes

2221 Views
3 replies
0 likes

Superuser Contribution Premium stopped working randomly

My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should have expired, considering my subscription ran through...

Griffin122
Casual Listener
My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should ha...
2020-01-26 7:13:11 PM
2020-01-31 10:01:27 AM
Xenia
Moderator
905 Views
5 replies
0 likes
Premium

905 Views
5 replies
0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

WillNouT
Visitor
Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2) My Question or Issue My Premium subscription was ended due to a payment ...
2020-01-30 3:20:01 PM
2020-01-31 9:19:06 AM
OneByBoo
Roadie
511 Views
1 replies
0 likes
Payment
Subscriptions

511 Views
1 replies
0 likes

Paid with paypal but account not upgraded

PlanFree/PremiumCountry UK Operating SystemWindows 10 My Question or IssueI've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify accoun...

SteveG31
Visitor
Plan Free/Premium Country UK Operating System Windows 10 My Question or Issue I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to ...
2020-01-30 10:33:58 AM
2020-01-30 3:52:43 PM
Jᴀᴄᴋ
Roadie
377 Views
1 replies
0 likes

377 Views
1 replies
0 likes

Premium with Hulu, not offered but still showing my account?

PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently updated my payment information for the premium subscription. I originally subscrib...

erikthegood
Visitor
Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-01-29 5:11:31 AM
2020-01-30 5:46:26 AM
Billy-J
Spotify Star
552 Views
1 replies
0 likes

552 Views
1 replies
0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

webstergizmo
Visitor
Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.
2020-01-25 7:46:52 PM
2020-01-29 12:49:55 AM
osornios
Spotify Star
1602 Views
1 replies
0 likes
Desktop
Other

1602 Views
1 replies
0 likes

Solved!! Paying with paysafecard in Czech Republic.

Hi,My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution.So, back in 2019 i was able to pay with paysafe all the time. Even back in 201...

SamBuchta
Casual Listener
Hi, My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution. So, back in 2019 i wa...
2020-01-26 11:15:29 PM
2020-01-29 9:46:41 AM
Maxim
Spotify Star
4289 Views
4 replies
0 likes

4289 Views
4 replies
0 likes

hulu with premium account

Hi,I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-subscribe, I am not getting hulu. I had actually planned...

praburajan
Newbie
Hi, I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-sub...
2020-01-28 11:42:42 PM
2020-01-29 3:04:58 AM
Billy-J
Spotify Star
486 Views
1 replies
0 likes

486 Views
1 replies
0 likes

Can't access Hulu account after changing payment details

PlanPremium for Students CountryUSADevice13-inch MacBook Pro Operating SystemmacOS Mojave 10.14.6 My Question or IssueI recently changed my payment plan but whenever I go to Hulu through the 'Your Services' tab I am asked to subscribe to a Hulu plan....

safwatrahman
Newbie
Plan Premium for Students Country USA Device 13-inch MacBook Pro Operating System macOS Mojave 10.14.6 My Question or Issue I recently changed my payment plan but...
2020-01-28 6:59:32 AM
2020-01-29 3:03:12 AM
Billy-J
Spotify Star
939 Views
1 replies
0 likes

939 Views
1 replies
0 likes

Resubscribe when payment failed?

PlanFree now according to account infoCountryNetherlands Device Samsung Galaxy S8Operating Android My Question or IssueThe automatic payment in December failed. I'm not sure, but it seems that the premium family subscription as a result stopped or wa...

deontknoping
Newbie
Plan Free now according to account info Country Netherlands Device Samsung Galaxy S8 Operating Android My Question or Issue The automatic payment in December fai...
2020-01-28 7:41:30 PM
2020-01-28 9:27:12 PM
Bittencourt
Spotify Star
358 Views
1 replies
0 likes

358 Views
1 replies
0 likes

Superuser Contribution Error 404 al aceptar invitación a Spotify dúo

Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.

Julietamedina
Casual Listener
Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.
2019-10-04 8:34:20 PM
2020-01-28 1:32:15 PM
Mario
Spotify Legend
3104 Views
3 replies
0 likes

3104 Views
3 replies
0 likes

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