Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
ab01545945
Visitor
84324 Views
50 replies
4 likes

84324 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
yesterday
nacho121
Visitor
10437 Views
24 replies
2 likes

10437 Views
24 replies
2 likes

STUDENT TO PREMIUM INCLUDING HULU

Student/Hulu AccountUSAI currently have a Student Premium account that includes Hulu, I know that if I don't verify I will lose the $4.99 price and start paying $9.99/month; but does this mean I will lose access to Hulu as that bundle isn't available...

clairepg
Visitor
Student/Hulu Account USA I currently have a Student Premium account that includes Hulu, I know that if I don't verify I will lose the $4.99 price and start paying $9.99/month; but does this mean I ...
2019-08-14 9:16:08 PM
2019-08-14 10:52:27 PM
Billy-J
Spotify Star
474 Views
1 replies
0 likes
Hulu
Hulu-spotify
Student

474 Views
1 replies
0 likes

Student Discount 404 Error

SubscriptionPremiumCountryUnited StatesDeviceSamsung Galaxy 9, Windows 10 PCOperating SystemAndroid Oreo My Question or IssueI'm having issues signing up for my Spotify student discount. When I log in, it logs in just fine, but after that, I get a 40...

guitardood274
Visitor
Subscription Premium Country United States Device Samsung Galaxy 9, Windows 10 PC Operating System Android Oreo My Question or Issue I'm having issues signing up for my Spotify ...
2019-08-14 3:45:41 PM
2019-08-14 7:00:25 PM
PhillipD
Visitor
373 Views
1 replies
0 likes

373 Views
1 replies
0 likes

Cannot redeem gift card code

PlanPremiumCountryIndonesiaDevice(Galaxy A20, PC)Operating System(Android P, Windows 10) My Question or IssueCannot redeem the codeI cant reedem the code both on PC and my phone, after submit the code in redeem page it always directing me to somethin...

k7rie
Casual Listener
Plan Premium Country Indonesia Device (Galaxy A20, PC) Operating System (Android P, Windows 10) My Question or Issue Cannot redeem the code I cant reedem the code both on PC and my ...
2019-08-14 5:20:52 PM
2019-08-14 6:06:00 PM
k7rie
Casual Listener
308 Views
1 replies
0 likes

308 Views
1 replies
0 likes

Compra por boleto

Bom dia,realizei o pagamento do Spotify por boleto porém percebi algo estranho,eu não recebi o boleto pelo email, onde eu só consegui visualizar o boleto na hora que eu gerei e na mesma hora paguei pela internet e até recebi um recibo de confirmação ...

NAGAWAKIZASHI
Casual Listener
Bom dia,realizei o pagamento do Spotify por boleto porém percebi algo estranho,eu não recebi o boleto pelo email, onde eu só consegui visualizar o boleto na hora que eu gerei e na mesma hora paguei p...
2019-08-14 12:43:36 PM
2019-08-14 5:40:23 PM
Luan
Spotify Star
506 Views
3 replies
0 likes

506 Views
3 replies
0 likes

Spotify premium has stopped prematurely and is renewed in 6 days. Why has this happened?

I am using Spotify premium in New Zealand and for some reason it has stopped and says it needs to be renewed however I renew it when I renew my phone plan (I'm using spark) And it says that it doesn't need to be renewed for at least another 6 days an...

Adam_car
Visitor
I am using Spotify premium in New Zealand and for some reason it has stopped and says it needs to be renewed however I renew it when I renew my phone plan (I'm using spark) And it says that it doesn'...
2019-08-14 8:56:04 AM
2019-08-14 10:35:30 AM
OneByBoo
Roadie
324 Views
1 replies
0 likes

324 Views
1 replies
0 likes

Superuser Contribution my subscription says premium with hulu but I can't connect

My plan is called Premium with Hulu and I am based in USA.However I can't connect with Hulu. There is a massive button that says activate in my account. I have tried many times over the last couple of years and it never worked. Why do I have a plan t...

moghu
Casual Listener
My plan is called Premium with Hulu and I am based in USA. However I can't connect with Hulu. There is a massive button that says activate in my account. I have tried many times over the last couple...
2019-08-07 7:07:02 PM
2019-08-14 10:25:16 AM
Peter
Spotify Legend
1154 Views
5 replies
0 likes

1154 Views
5 replies
0 likes

Account linked to Hulu, except it doesn't exist on Hulu's end.

Post might be a little long, I just want to give all the info and all the steps of what I have tried to do to resolve this...1. Had a bad gateway error on Hulu's website when trying to sign up for Hulu a few months ago when I saw I had free access th...

Laverdious
Visitor
Post might be a little long, I just want to give all the info and all the steps of what I have tried to do to resolve this... 1. Had a bad gateway error on Hulu's website when trying to sign up for ...
2019-08-13 2:51:24 AM
2019-08-14 10:19:05 AM
OneByBoo
Roadie
1262 Views
2 replies
0 likes

1262 Views
2 replies
0 likes

Superuser Contribution My confirmation pin won't accept and I keep on getting "Oops, something went wrong. etc."

PlanFree (Trying to apply Premium with student discount) CountryPhilippines DeviceSamsung Galaxy J7 Prime Operating SystemAndroid My Question or IssueI am using a mobile payment method and my prepaid sim is SMART. Everytime I type the confirmation pi...

RicaJung
Visitor
Plan Free (Trying to apply Premium with student discount) Country Philippines Device Samsung Galaxy J7 Prime Operating System Android My Question or Is...
2019-08-12 8:58:01 PM
2019-08-14 9:52:36 AM
Peter
Spotify Legend
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

My gift card doesn't work

I have tried everything "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info

cammilis
Visitor
I have tried everything "Spotify" has told me to do and my gift card it's still not working. I think it has a problem. The card number is: Snipped by Rock Star - Gift Card Info
2019-08-13 12:55:36 AM
2019-08-14 2:00:08 AM
Luan
Spotify Star
272 Views
1 replies
1 likes

272 Views
1 replies
1 likes

Family premium but currently had subscription for a year from a gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! I currently have a premium subscription for Spotify for a year. I got the deal from C...

haneetrix
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-08-12 7:50:56 PM
2019-08-12 11:41:33 PM
Rene01
Community Legend
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

Plano familiar - trabalho no exterior

PlanPremium FamiliarCountryBrasilDeviceiPhone 7 My Question or IssueMoro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trabalha no Paraguai, ou seja, ele vai pro Paraguai de manhã e volta a noite...

fernandacardoso
Visitor
Plan Premium Familiar Country Brasil Device iPhone 7 My Question or Issue Moro em uma região de fronteira, entre o Brasil e o Paraguai. Incluí meu esposo no plano familiar mas ele trab...
2019-08-12 3:18:17 PM
2019-08-12 7:22:38 PM
Billy-J
Spotify Star
282 Views
1 replies
0 likes

282 Views
1 replies
0 likes

Spotify charged me two times for the same month via Paypal

Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway, somehow I received two payment attempt. One was successful...

gsora
Newbie
Hello, I wanted to pay my Spotify family subscription using some money I already had on PayPal and my credit card. I've been paying this way for more than a year now with no problems. Anyway...
2019-08-12 2:12:37 PM
2019-08-12 7:20:16 PM
Billy-J
Spotify Star
302 Views
1 replies
0 likes

302 Views
1 replies
0 likes

Prueba Gratis

Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo completo para que me pueda pasar la suscripción o c...

Bonilla1117
Visitor
Hola qué tal estoy pensando en obtener la prueba gratis de 30 días me pide que meta mi tarjeta de crédito/débito la pongo y me marca error, me gustaría saber si forzosamente se tiene que tener saldo ...
2019-08-12 7:25:19 AM
2019-08-12 7:18:55 PM
Billy-J
Spotify Star
361 Views
1 replies
0 likes

361 Views
1 replies
0 likes

Cannot access to my Spotify Premium account but the payment is still done

PlanPremiumCountryNew ZealandDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHi Spotify I have another facebook account used for Spotify service. But I have already deleted facebook account and I cannot access the account anymore. The...

darada
Casual Listener
Plan Premium Country New Zealand Device Samsung Galaxy Operating System Android My Question or Issue Hi Spotify I have another facebook account used for Spotify service. But I have a...
2019-08-12 12:25:05 PM
2019-08-12 7:16:03 PM
Billy-J
Spotify Star
252 Views
1 replies
0 likes

252 Views
1 replies
0 likes

No payment option seems to work

PlanPremiumCountryDenmarkDeviceIBM compatible Operating SystemWindows 10My Question or IssueNo payment option seems to work. I've tried PayPal and two credit cards. I have tried all payment options in incognito mode as well, as similar threads sugges...

Einherje
Visitor
Plan Premium Country Denmark Device IBM compatible 😄 Operating System Windows 10 My Question or Issue No payment option seems to work. I've tried PayPal and two credit cards. I have tr...
2019-08-12 11:40:44 AM
2019-08-12 7:13:20 PM
Billy-J
Spotify Star
292 Views
1 replies
0 likes

292 Views
1 replies
0 likes

Não consigo acessar a conta PREMIUM

PlanFree/PremiumCountryBrazilDeviceSamsung J4Operating SystemAndroid / Windows 10My Question or IssueEstou recebendo uma confirmação de cobrança no valor da assinatura Premium no meu e-mail, porém ao acessar a minha conta ainda está como FREE. Isso e...

tatyrb5
Visitor
Plan Free/Premium Country Brazil Device Samsung J4 Operating System Android / Windows 10 My Question or Issue Estou recebendo uma confirmação de cobrança no valor da assinatura Premium no me...
2019-08-10 12:41:17 AM
2019-08-12 4:39:58 AM
Luan
Spotify Star
337 Views
1 replies
0 likes

337 Views
1 replies
0 likes

Can I still have Hulu on Non-Student Premium?

PlanPremiumCountryUSA My Question or IssueIf I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-student premium plan? Can I be grandfathered in?

thefluffyshadow
Newbie
Plan Premium Country USA My Question or Issue If I have the student's Spotify premium with hulu and am no longer a student, will I still have hulu when I'm switched over to the non-stude...
2019-08-12 2:30:56 AM
2019-08-12 4:30:22 AM
Luan
Spotify Star
1172 Views
1 replies
0 likes

1172 Views
1 replies
0 likes

Superuser Contribution have had premium with hulu for a while now and it says my hulu is not active

US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no longer mentioned on my spotify account info. My account was active and fine...

Python90
Visitor
US Plan Premium auto pay I have had hulu as part of my premium since about a month after the promo started. All of a sudden hulu says my account is not active. Also, it is no...
2019-08-02 2:59:49 AM
2019-08-12 4:17:08 AM
xtan
Regular
2323 Views
9 replies
1 likes

2323 Views
9 replies
1 likes

Two accounts on same credit card - how to change?

PlanFree/PremiumCanada Deviceiphone, imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his Spotify account on my credit card, the same I use for my personal account. When I changed my credi...

daverouleau
Newbie
Plan Free/Premium Canada Device iphone, imac Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, an ex-friend of mine runs his...
2019-08-12 3:47:15 AM
2019-08-12 4:10:12 AM
Bittencourt
Spotify Star
815 Views
1 replies
0 likes

815 Views
1 replies
0 likes

3 Months Promo??

I never bought a spotify promotion, but the 3 month promotion has disappeared for me ...(Note: the promotion of 1.99 brl)

EletronNeo
Casual Listener
I never bought a spotify promotion, but the 3 month promotion has disappeared for me ... (Note: the promotion of 1.99 brl)
2019-08-11 3:29:29 AM
2019-08-11 9:30:03 PM
EletronNeo
Casual Listener
794 Views
2 replies
0 likes

794 Views
2 replies
0 likes

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