Spotify Community

user-removed · 2019-07-22

Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."

Plan

Free

Country

Canada

Device

(Custom Gaming PC)

Operating System

(Windows 10)

My Question or Issue

Please help me with redeeming my code

Billy-J · 2019-07-22

Hey @user-removed, thanks for reaching out to the Community!

I'll be happy to help you.

Could you try redeeming your Gift Card here using a different browser? A private/incognito window would work too.

If that doesn't help, please try following the steps here > Gift Card not working?.

Let me know how this goes 🙂

Billy-JSpotify Star

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Note: I'm not a Spotify employee.

amarodantas · 2019-07-23

I’m brazilian and I had the same problem as yours!

I bought a spotify gift card and I couldn’t redeem the code as well.

I put my code correctly but it keeps saying the same error message:

”Something didn’t work. Try again or get help.”

Billy-J · 2019-07-23

Could you try following all of the steps I provided in my last support article as well?

Keep me posted.

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Trying to Redeem Spotify Gift Card CANADA