payment issue

[menan]

Country

Egypt

Device

iphone 6s

My Question or Issue

I used to be a spotify premium user but I had some issues with my visa and I had to cancel it for a couple of months, so I had to downgrade to free. It has been reactivated now and used for other websites, but everytime i try to join premium again it tells me that the payment failed even though I'm sure about entering all of the visa data correctly. Please help.

[Peter]

Hey @menan.

Thanks for reaching out to us about this 🙂

Could you try the following:

• opening the page in a different browser or incognito window
• trying to subscribe from a different device?

If that doesn't work, let us know and we'll see what we can suggest next 😉