Can't accept Duo invitation

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Can't accept Duo invitation

matt_ck
Newbie

Plan

Duo

Country

Poland

 

Device

iPhone XS, iPhone 6, Macbook Pro late 2016

Operating System

Latest iOS and macOS, latest Safari/Chrome

 

I've sent a Duo invitation to my wife and she can't verify the address on any device or browser. We've tried iPhone 6, iPhone XS and latest Macbook Pro. Neither entering the address manually and using location services doesn't work. We've tried on 4G and Wifi and doesn't work too. What to do now?

 

Thanks,

Matt

 

1 Reply

Re: Can't accept Duo invitation

Rock Star 16
Rock Star 16

Hey there @matt_ck,

thanks for posting !

 

Please check out this help page for further info on the Premium Duo subscription.

 

If you scroll down to the "Need Help?" section, you'll find troubleshooting steps for issues with invites.

 

Let me know how it goes :)

OneByBooRock Star 16
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