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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129120 Views

69 replies

9 likes

Premium for Family
  • 129120 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57755 Views

87 replies

4 likes

  • 57755 Views
  • 87 replies
  • 4 likes

Can't order Google home despite having premium

PlanPremium FamilyCountryCanada My Question or IssueHey ! Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Family Premium, it redirects me on a page asking me to subscribe to premium..... Can some...

Casual Listener

Plan Premium Family Country Canada     My Question or Issue Hey !   Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Fami...

4Bidden

Gig Goer

406 Views

3 replies

0 likes

  • 406 Views
  • 3 replies
  • 0 likes

Google Home Mini Promo Not Honoured

PlanPremium Country Canada My Question or Issueimmediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘we could not validate some of your info’. Google will not provide further explanation, no...

Newbie

Plan Premium  Country   Canada     My Question or Issue immediately upon redeeming the google home mini promotion in the google store, google cancelled the order citing ‘w...

Billy-J

Spotify Star

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Change family plan

PlanFree - but had been on a Family planCountryIreland DeviceSamsung S8 & PC My Question or IssueHi, I was previously on a family plan however I have moved address and want to sign up to a different family plan. Unfortunately spotify won't allow me t...

Newbie

Plan Free - but had been on a Family plan Country Ireland   Device Samsung S8 & PC   My Question or Issue Hi, I was previously on a family plan however I have moved address and...

Bethany_Dawn

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Google Home Mini Promotion Inconvenience

PlanPremiumCountryCanada Device Samsung Galaxy 9Operating SystemAndroid Oreo Question So I've just ordered the the chalk colored Google Home Mini with the Canadian Spotify promotion. I'm actually really happy about the chalk color, but the only issue...

Casual Listener

  Plan Premium Country Canada   Device  Samsung Galaxy 9 Operating System Android Oreo   Question   So I've just ordered the the chalk colored Google Home M...

aggie1970

Casual Listener

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

After unsuccessful payment via PayPal, PP subscribes Spotify but Premium is off

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ("Unable to complete paymant. Please try again or c...

Newbie

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ...

OneByBoo

Roadie

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Spotify for Samsung Gear Fit2 Pro (in countries outside of the US)

PlanPremiumCountrySouth Africa DeviceSamsung Gear Fit2 Pro I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being compatible). I have been greatly disappointed to learn that Spotify can only b...

Casual Listener

Plan Premium Country South Africa  Device Samsung Gear Fit2 Pro   I recently purchased the Fit2 Pro and was hoping to use Spotify on my device (as it has been advertised as being com...

SGK33

Visitor

830 Views

2 replies

1 likes

  • 830 Views
  • 2 replies
  • 1 likes

Hulu activation

I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?

Newbie

I subscribed to Spotify Premium and paid for 1 year. Do I still get Hulu? If so how do I activate it?

Loxer

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

How do i unlink Hulu from my Premium account?

I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live tv’ package to my Hulu Account but because Spotify i...

Casual Listener

I recently accepted the Hulu offer associated with my premium account. In doing so, it re-activated an old Hulu account I used to pay separately for. I’ve now decided that I’d like to add the ‘live t...

Billy-J

Spotify Star

4557 Views

3 replies

0 likes

  • 4557 Views
  • 3 replies
  • 0 likes

[All Platforms][Other] Issues with Google Home Mini Offer, Spotify or Google

So here is my issue with this whole Google Home Mini offer for premium users, tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take ownership of me not receiving the offer or provide a solution. W...

Newbie

So here is my issue with this whole Google Home Mini offer for premium users,   tl;dr; Have spent hours of my life talking to both Google and Spotify support and neither company will take owne...

Rene01

Community Legend

764 Views

1 replies

0 likes

All Platforms
Other
  • 764 Views
  • 1 replies
  • 0 likes

Hulu login NOT working!

Plan - Premium w/ HuluLocation - United StatesOperating System - MacOS Mojave 10.14.4Browser - Google Chrome Version 73.0.3683.103 Spotify Premium w/ HuluHulu shows that it is activatedAfter clicking "start watching" I get sent here. My name appears ...

Casual Listener

Plan - Premium w/ Hulu Location - United States Operating System - MacOS Mojave 10.14.4 Browser - Google Chrome Version 73.0.3683.103   Spotify Premium w/ Hulu Hulu shows that it is...

laniebug

Casual Listener

1709 Views

2 replies

0 likes

  • 1709 Views
  • 2 replies
  • 0 likes

Double Charge per month Since November

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustr...

Casual Listener

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99. I'm on a premium plan In Australia and Bank through ING with it setup as a ...

Mantisentil

Community Legend

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

using guest checkout to redeem google home mini

Hello I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for the free GHM? should I cancel and reorder using a google acc...

Casual Listener

Hello 🙂  I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for...

Billy-J

Spotify Star

535 Views

3 replies

0 likes

  • 535 Views
  • 3 replies
  • 0 likes

Solved!! Google Home Mini offer code not applied at check out, charged full price

Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point. I received my offer email, reserved my mini, waited a few days for the charcoal, selected the chalk eventu...

Casual Listener

Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point.   I received my offer email, reserved my mini, w...

Danimalist

Newbie

7189 Views

7 replies

8 likes

  • 7189 Views
  • 7 replies
  • 8 likes

Problem changing payment card in French Polynesia

Plan PremiumCountry French Polynesia Device(iPhone 8, iMac, google home) Hi, I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Po...

Newbie

  Plan Premium Country French Polynesia   Device (iPhone 8, iMac, google home)   Hi,   I am premium for more than a year. Today my subscription was canceled&nbs...

OneByBoo

Roadie

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Dúvida sobre código do Spotify

Plano PremiumBrasilMoto G5 plus Gostaria de saber se existe algum código permanente do Spotify Premium.

Newbie

Plano Premium Brasil Moto G5 plus   Gostaria de saber se existe algum código permanente do Spotify Premium.

Brunelicia

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

Regular

The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there are no...

radiostillworks

Regular

414 Views

1 replies

3 likes

  • 414 Views
  • 1 replies
  • 3 likes

CAN FACEBOOK USERS REEDEM GOOGLE HOME MINI?

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're not able to redeem at this moment."

Casual Listener

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're ...

Billy-J

Spotify Star

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

Visitor

Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...

Brunelicia

Community Legend

1339 Views

1 replies

0 likes

  • 1339 Views
  • 1 replies
  • 0 likes

Register for premium

Hi, I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says: Offer available until May 9, 2019, or while supplies last. If I sign up today for the premium account, will I still get the google mini...

Casual Listener

Hi,   I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says:   Offer available until May 9, 2019, or while supplies last.  ...

Billy-J

Spotify Star

434 Views

3 replies

0 likes

  • 434 Views
  • 3 replies
  • 0 likes

Can't redeem google home mini

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why??? Thank you

Casual Listener

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why???   Thank you

thewing21

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes