Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67495 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132696 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
68337 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
251321 Views
155 replies
13 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had a Spotify free trial already, but I understand that Spotify has “win back” offers ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Star
1979 Views
1 replies
0 likes
Plan:PremiumCountry: USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, So for the last few years I have been on the student premium plan which included Hul...
Plan: Premium Country: USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
Spotify Star
756 Views
1 replies
0 likes
Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed if I am no longer able to activate the Hulu subscription. I can't find...
Hello, I have the Individual Premium Plan in the USA. I am trying to find out if I had to enable the Hulu account during the promotional period and since that period is now closed i...
Spotify Star
721 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
895 Views
5 replies
0 likes
Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium Features like skip, like or choose a Free Song of ...
Good Morning, I am from Germany and I am not able to download Songs for 2 days now. Premium is activated (It says so in the Website, it is the Student version). And as far as I see, the other premium...
Roadie
445 Views
1 replies
0 likes
PlanFree/PremiumCountryAustriaDeviceS8Operating SystemSome Android My Question or IssueHi, i forgot to enter verify my adress. I got switched to a free account. My wife send me an invitation again, but I cannot enter the family anymore and just get a...
Plan Free/Premium Country Austria Device S8 Operating System Some Android My Question or Issue Hi, i forgot to enter verify my adress. I got switched to a free account. ...
Spotify Star
1698 Views
9 replies
0 likes
Mi pregunta o problemaQuiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
Mi pregunta o problema Quiero saber si una vez dado de baja el premium podre seguir escuchando mi musica descargada
Spotify Legend
8683 Views
1 replies
0 likes
Hello, I would like to purchase a 1 year membership for a friend.I have his email address to setup an account, but where on your website do I click to setup annual account ?
Hello, I would like to purchase a 1 year membership for a friend. I have his email address to setup an account, but where on your website do I click to setup annual account ?
Roadie
700 Views
1 replies
0 likes
ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of my account page, but i don't see any such "my services link" aft...
ive had premium for years now, and am just trying to connect to hulu. half hour later , im still getting no clear way of doing it. Some comments have said to go to "my services" part of m...
Community Legend
597 Views
1 replies
1 likes
So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I still didn't hear anything from Spotify. I'm paying 9...
So I tried applying for premium for students.. after filling in all the boxes, they said they would let me know if my application is approved in 2 or 3 days. It's a week after my application and I st...
Spotify Star
466 Views
1 replies
0 likes
So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a reason for that?! and how can i solve it? Thank you.
So i just noticed (shame on me, i know) that spotify has been charging me twice a month for the monthly plan (20 INS / month) every 14 and 27 of each month for the past 11 months. Is there a...
Community Legend
575 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I have spotify premium and have added my son with no issue. But when i try to add my wife ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I ha...
Spotify Star
389 Views
1 replies
0 likes
Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.
Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.
Spotify Star
311 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone Operating SystemiOS My Question or IssueI got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have.
Plan Premium Country USA Device iPhone Operating System iOS My Question or Issue I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I hav...
Spotify Legend
629 Views
3 replies
0 likes
PlanPremiumCountryMalaysia DeviceS10plusOperating SystemAndroid My Question or IssueOne of my family members suddenly become non-premium. We've been subscribing premium account since Sept 2018. His login email is still the same as in the family premi...
Plan Premium Country Malaysia Device S10plus Operating System Android My Question or Issue One of my family members suddenly become non-premium. We've been subscribing premiu...
Roadie
501 Views
1 replies
0 likes
My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscription page and see that my Spotify renews on “?” I ...
My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscri...
Spotify Star
472 Views
1 replies
0 likes
I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid for. The deal I bought was $9.99 for 3 months, howe...
I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid ...
Spotify Star
481 Views
1 replies
0 likes
I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...
I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...
Roadie
576 Views
1 replies
0 likes
Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pay with Klarna and then change back to Austria, will...
Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pa...
Roadie
363 Views
1 replies
0 likes
Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I have forgotton everything, Turns out, spotify took its...
Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I hav...
Roadie
336 Views
1 replies
0 likes
