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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132229 Views

69 replies

10 likes

Premium for Family
  • 132229 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66896 Views

89 replies

4 likes

  • 66896 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

249197 Views

154 replies

13 likes

  • 249197 Views
  • 154 replies
  • 13 likes

Assinei plano por boleto e não liberou

Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.

Newbie

Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.  

Bittencourt

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice this month

PlanPremiumCountryUSADeviceiPhone Operating SystemiOS My Question or IssueI got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have.

Casual Listener

Plan Premium Country USA Device iPhone  Operating System iOS   My Question or Issue I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I hav...

Peter

Spotify Legend

625 Views

3 replies

0 likes

  • 625 Views
  • 3 replies
  • 0 likes

One of family member suddenly become non-premium account

PlanPremiumCountryMalaysia DeviceS10plusOperating SystemAndroid My Question or IssueOne of my family members suddenly become non-premium. We've been subscribing premium account since Sept 2018. His login email is still the same as in the family premi...

Newbie

Plan Premium Country Malaysia   Device S10plus Operating System Android   My Question or Issue One of my family members suddenly become non-premium. We've been subscribing premiu...

OneByBoo

Roadie

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Spotify Premium Renews on ?

My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscription page and see that my Spotify renews on “?” I ...

Newbie

My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscri...

Billy-J

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Premium changed by hacker

I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid for. The deal I bought was $9.99 for 3 months, howe...

Newbie

I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid ...

Billy-J

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY STOLE FROM ME

I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...

Newbie

I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...

OneByBoo

Roadie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Pay via Klarna as Austrian

Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pay with Klarna and then change back to Austria, will...

Newbie

Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pa...

OneByBoo

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Help, forgotten an account with premium

Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I have forgotton everything, Turns out, spotify took its...

Newbie

Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I hav...

OneByBoo

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Can a 1 month prepaid spotify gift card be used to get 3 months

Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium

Newbie

Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium

Billy-J

Spotify Star

1391 Views

1 replies

0 likes

  • 1391 Views
  • 1 replies
  • 0 likes

3 months for 0,99

I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?

Casual Listener

I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?

A_Musicophile

Community Legend

354 Views

3 replies

0 likes

  • 354 Views
  • 3 replies
  • 0 likes

Student discount disappeared

PlanPremiumCountryNew ZealandDevice(iPhone 6s and windows pc) My Question or Issuei have been using the student discount for Spotify premium (almost) seamlessly for months and months, however I have just come to check my bank statements and I am very...

Newbie

Plan Premium Country New Zealand Device (iPhone 6s and windows pc)   My Question or Issue i have been using the student discount for Spotify premium (almost) seamlessly for months and mo...

Bethany_Dawn

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Paid for premium and missed free trial

I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the free month trial and the following 3 months for .99...

Casual Listener

I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the ...

Billy-J

Spotify Star

352 Views

3 replies

0 likes

  • 352 Views
  • 3 replies
  • 0 likes

Failed payment

i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tried so many times and still failed. anyone can help?

Newbie

i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tri...

OneByBoo

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Spotify duo

PlanduoCountryirelandDevice iphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hello peter here. i have invited my wife to join my duo account.she has premium which has been cancelled(but has not taken effect).i sent...

Newbie

Plan duo Country ireland Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  hello peter here. i have invited my wife to join my d...

Bethany_Dawn

Community Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Wrong account confirmation

Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?

Newbie

Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?

Billy-J

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Gift Card/ E-Card

I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an E-Card. So how do I purchase Spotify as a gift for ...

Newbie

I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an ...

Billy-J

Spotify Star

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

I have the spotify premium with free Hulu deal. Clicking on start watching asks me to sign in?

PlanPremium w/ free ad-supported HuluCountry DeviceAnyOperating SystemAny My Question or IssueUnder subscriptions it says I have Premium and Hulu. When I go to the "your services" page and click on "Start Watching" on Hulu, it takes me to the main Hu...

Newbie

Plan Premium w/ free ad-supported Hulu Country   Device Any Operating System Any   My Question or Issue Under subscriptions it says I have Premium and Hulu. When I go to the "your...

Billy-J

Spotify Star

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Paypal transaction

I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and Spotify account are both registered at the same co...

Newbie

I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and...

Jose_M

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Charged full fee

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?

Casual Listener

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?   

OneByBoo

Roadie

787 Views

5 replies

0 likes

  • 787 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Giftcard not working

I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem this giftcard, and it won’t redeem, and says a proble...

Casual Listener

I got a 30$ premium giftcard for easter and I saved it because I wanted to use it in the summer; I wouldn’t use spotify as much in the school year as I would in the summer. Im now trying to redeem th...

Peter

Spotify Legend

1855 Views

4 replies

0 likes

giftcard
Premium
  • 1855 Views
  • 4 replies
  • 0 likes