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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
70296 Views
31 replies
2 likes
Moderator
120521 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
155564 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
304779 Views
168 replies
13 likes
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what this account is or who is using it. I have tried my ot...
I have a premium plan with this email address and get charged $10 a month. There is a second account that is using my bank account as well and it is charged an additional $10. I have no idea what thi...
Spotify Legend
1067 Views
4 replies
0 likes
PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...
Plan Premium Country: USA Device MacBook Pro Operating System OS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I w...
Spotify Star
546 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Deleted...
Spotify Star
487 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI had signed up for spotify using an old Yahoo email account. I forgot my spotify password but can not get my Yahoo account to receive the recovery email. I h...
Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I had signed up for spotify using an old Yahoo email account. I forgot my spo...
Spotify Star
432 Views
1 replies
0 likes
PlanPremium duoCountryDenmarkDevice1 plus 5T and Samsung Galaxy S8Operating SystemAndroid for both My Question or IssueOur problem is that we have been charged twice in June.It is on the 9th of June.On Spotify's website, it says that we have only bee...
Plan Premium duo Country Denmark Device 1 plus 5T and Samsung Galaxy S8 Operating System Android for both My Question or Issue Our problem is that we have been charged twice in June....
Spotify Star
826 Views
5 replies
0 likes
Plansamsung galaxy 7idk My Question or Issueso i got a refund but i donnot no wheee the money went to
Plan samsung galaxy 7 idk My Question or Issue so i got a refund but i donnot no wheee the money went to
Spotify Star
1006 Views
5 replies
0 likes
My question, or issue...Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have options? I have been a premium Spotify user for 5+ years. Faith...
My question, or issue... Why does Spotify offer great deals to join, but never any kind of incentives or rewards to stay when you are a loyal, faithful, customer? Do they not know we have o...
Community Legend
983 Views
1 replies
0 likes
PlanFree/PremiumCountryIndia My Question or IssueI paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and remains to be in the free version.
Plan Free/Premium Country India My Question or Issue I paid for Premium using Google Pay UPI and the money was deducted from my bank. But there was no change in my account and re...
Spotify Legend
892 Views
3 replies
0 likes
Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and in many times.thanks for your helpt9xuduxp713qsoybx6nbppp...
Hello, i paid 0,99€ for 3 months premium but still have free. When i want to listen some music it says me i have to get a premium account. The payment was succesfull and i tried to log out and...
Spotify Legend
609 Views
2 replies
0 likes
PlanPremiumCountryNorwayDeviceHuaweiOperating System(iOS 10 and Android My Question or IssueI just found out that my old old iphone still has a running payment at spotify premium, but I cant use it. I have the same email adress, account log in info, ...
Plan Premium Country Norway Device Huawei Operating System (iOS 10 and Android My Question or Issue I just found out that my old old iphone still has a running payment at...
Spotify Legend
819 Views
3 replies
0 likes
I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my monthly subscription cost. The other is coming from Sp...
I checked my credit card statement recently and saw that I was receiving double bills for Spotify. One was coming from Apple - for a total of $13.80 which I can see in my App Store settings is my mon...
Spotify Legend
3206 Views
7 replies
0 likes
I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
I was invited to family plan. We live at the same address and i entered accurate address, but spotify still says that i didn't verify my account. What is the problem?
Spotify Legend
1550 Views
4 replies
0 likes
As I was updating my payment information my account switched from Premium to Family-Premium.I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial refund on that, since I feel that this was out of my con...
As I was updating my payment information my account switched from Premium to Family-Premium. I went instantly to change it back, but now you have charged me 14,90€. I would like to get a partial ref...
Community Legend
676 Views
1 replies
0 likes
PlanPremiumCountryUsaDeviceLg stylo 2 My Question or IssueAfter updating payment info for spotify premium, i lost access to hulu.
Plan Premium Country Usa Device Lg stylo 2 My Question or Issue After updating payment info for spotify premium, i lost access to hulu.
Spotify Legend
639 Views
1 replies
0 likes
Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
Im from mexico i allready pay per family plan but i obly have access to fre spotify help please
Spotify Legend
596 Views
1 replies
0 likes
Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven. Op mijn nieuwe telefoon heb ik ook de Spotify app...
Ik heb sinds gisteren een nieuwe telefoon. Aan mijn abonnement is niks veranderd. Op mijn oude telefoon had ik een Premium account. Het bedrag hiervan wordt maandelijks van mijn rekening afgeschreven...
Spotify Legend
13798 Views
1 replies
2 likes
I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium and i am not going to sign up again if i was alread...
I dont understand why i lose all my music and i was charge for the Premium on Aug 1, 2017 on my paypal account. Now when i login into i have no music and its says i have to sign up again for Premium ...
Spotify Legend
485 Views
1 replies
0 likes
I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
I just wanted to ask: does my normal premium contract get canceled automaticly if I join the premium family via email-invitation. Like dont I have to cancel the contract myself?
Spotify Legend
493 Views
1 replies
0 likes
So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be logged into the account. So basically I have no wa...
So I have two Spotify accounts and both of the emails have been deactivated and there is no way getting them back. I have no way of contacting customer support because in order to contact you must be...
Spotify Star
515 Views
1 replies
0 likes
PlanDisable 1 payment from my cardCountryTurkey Device(samsung galaxy s8)Operating System(Android Oreo.) My Question or IssueSpotify does 2 payment at same card at month with diffrent payment codes how can i cancel one
Plan Disable 1 payment from my card Country Turkey Device (samsung galaxy s8) Operating System (Android Oreo.) My Question or Issue Spotify does 2 payment at sam...
Spotify Star
452 Views
1 replies
0 likes
