Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Wednesday
Not applicable
114376 Views
72 replies
9 likes

114376 Views
72 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a week ago
FenrisulvKK
Visitor
13820 Views
27 replies
2 likes

13820 Views
27 replies
2 likes

Solved!! Can't access account page / cancel subscription

PlanPremiumCountryBulgariaDevicePCOperating SystemWindows 10 My Question or IssueKeeps giving me an error whilst trying to access my account page on my other account. I wrote to support and hopefully they will resolve it soon, but wanted to try here ...

thewolfym
Visitor
Plan Premium Country Bulgaria Device PC Operating System Windows 10 My Question or Issue Keeps giving me an error whilst trying to access my account page on my other account. I w...
2019-03-10 2:59:46 PM
2019-03-10 6:45:40 PM
NotParadoxx
Visitor
391 Views
2 replies
0 likes

391 Views
2 replies
0 likes

Solved!! Gift card for a year after 3 months trial

Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now is if I have to cancel my premium subscription which I sta...

ROCKMASI
Casual Listener
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now ...
2019-03-09 6:33:38 PM
2019-03-10 4:52:42 PM
RockstarFischer
Composer
1796 Views
5 replies
0 likes

1796 Views
5 replies
0 likes

Solved!! Spotify Premium - forma de pagamento por Boleto indisponível!

PlanFree/PremiumCountry BrazilMy Question or IssueAno passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium pois a opção de pagamento por BOLETO SUMIU! Estou cansado de usar o F...

Yuri_BR
Casual Listener
Plan Free/Premium Country Brazil My Question or Issue Ano passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium poi...
2019-03-07 10:48:17 PM
2019-03-10 3:20:18 PM
Brunelicia
Community Legend
857 Views
5 replies
0 likes

857 Views
5 replies
0 likes

Prenium Subscription 12 month 1 payment

Plan1x Account Premium 3x Account FreeCountry = Thailande DeviceiPhone 7 / Iphone X / MacbookAir + PC Dell laptopOperating SystemiOS 11, iOS12, macOS 10.12/10.13, Windows 10, Android My Question or Issuehello Spotify TeamI'm a sound engineer and DJ, ...

BorisBorisBoris
Newbie
Plan 1x Account Premium 3x Account Free Country = Thailande Device iPhone 7 / Iphone X / MacbookAir + PC Dell laptop Operating System iOS 11, iOS12, macOS 10.12/10.13, Windows...
2019-03-09 10:09:46 AM
2019-03-09 5:44:48 PM
Brunelicia
Community Legend
240 Views
1 replies
0 likes

240 Views
1 replies
0 likes

Solved!! 12 month voucher doesn’t accept, because...

My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later. My question: how long can I be Premium in advance ? wh...

AppleG
Composer
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later.&nbs...
2019-03-09 5:08:27 PM
2019-03-09 5:35:25 PM
AppleG
Composer
529 Views
2 replies
0 likes

529 Views
2 replies
0 likes

Discover not updating

Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main feature I'm using Spotify.

vaspoerif
Visitor
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main ...
2019-03-08 9:15:09 PM
2019-03-09 12:37:53 PM
Mantisentil
Community Legend
438 Views
6 replies
0 likes

438 Views
6 replies
0 likes

Hi, yesterday I paid for a premium but today it’s still the free one , what to do ?

PlanPremiumCountry Bulgaria Device(iPhone SEOperating System(iOS 12.1.4 My Question or IssueHi, yesterday I paid for a premium but today it’s still the free one , what to do ?

Mariaru9
Visitor
Plan Premium Country Bulgaria Device (iPhone SE Operating System (iOS 12.1.4 My Question or Issue Hi, yesterday I paid for a premium but today it’s still th...
2019-03-09 11:36:06 AM
2019-03-09 12:36:43 PM
OneByBoo
Roadie
252 Views
1 replies
0 likes

252 Views
1 replies
0 likes

Superuser Contribution no me aparece ninguna otra opción de pago sino es con tarjeta

Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen otros medios de pago como oxxo, pero cuando he intent...

Captura de pantalla 2019-03-07 a las 11.54.47 a.m..png

Captura de pantalla 2019-03-07 a las 11.55.00 a.m..png

daniMa
Newbie
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen ot...
2019-03-07 5:59:34 PM
2019-03-09 11:36:21 AM
Katerina
Spotify Legend
2393 Views
1 replies
0 likes

2393 Views
1 replies
0 likes

Student being charged regular premium prices

PlanStudent PremiumCountryUSADeviceOperating System My Question or IssueHi, My subscription status is a student but I’m still being charged the regular price of $10 for a premium account, how can I fix this? Online it says my bank account will be cha...

Lexi9961
Visitor
Plan Student Premium Country USA Device Operating System My Question or Issue Hi, My subscription status is a student but I’m still being charged the regular price of $1...
2019-03-09 6:58:17 AM
2019-03-09 9:04:45 AM
OneByBoo
Roadie
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Solved!! Cobrança absurda 199 reais

Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por favor resolvam logo isso! Deveriam abrir um canal SAC,...

glauberpeixoto1
Casual Listener
Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por fav...
2019-03-07 6:54:44 PM
2019-03-09 1:42:29 AM
Brunelicia
Community Legend
1152 Views
3 replies
0 likes

1152 Views
3 replies
0 likes

Charged twice

I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from here. what is going on? thank you

e4yw1f66sg8jwqj
Casual Listener
I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from he...
2019-03-07 7:59:45 PM
2019-03-08 10:24:32 PM
Bittencourt
Spotify Star
441 Views
5 replies
0 likes

441 Views
5 replies
0 likes

Gift Card

PlanPremiumCountryMexicoDeviceLG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?

LAHR
Visitor
Plan Premium Country Mexico Device LG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?
2019-03-08 6:43:24 PM
2019-03-08 7:40:18 PM
Brunelicia
Community Legend
257 Views
1 replies
0 likes

257 Views
1 replies
0 likes

Student discount

PlanStudent discountCountryUnited Kingdom Deviceiphone seOperating SystemIOS 10 My Question or IssueI'm still attending college and was last year so I signed up and got my Spotify premium for students at £4.99 a month, my plan has just renewed for th...

Leo103
Newbie
Plan Student discount Country United Kingdom Device iphone se Operating System IOS 10 My Question or Issue I'm still attending college and was last year so I signed up and got ...
2019-03-08 7:34:44 AM
2019-03-08 3:22:56 PM
OneByBoo
Roadie
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

yrnir
Newbie
Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
2019-03-07 6:52:42 PM
2019-03-08 9:23:43 AM
OneByBoo
Roadie
1278 Views
1 replies
0 likes
Double Charge
Refund subscription
Spotify Premium

1278 Views
1 replies
0 likes

Gift card code not working even it was activated

PlanFreeCountryMexicoDeviceSamsung Galaxy A7Operating SystemAndroid 8.0 My Question or IssueI just bought a gift card of 100 mxn and I redeemed the code but it says it's not valid. So I went back to reactivate the gift card but the employee told me t...

Miausawhe
Newbie
Plan Free Country Mexico Device Samsung Galaxy A7 Operating System Android 8.0 My Question or Issue I just bought a gift card of 100 mxn and I redeemed the code but it says it's not ...
2019-03-08 5:34:10 AM
2019-03-08 9:07:37 AM
OneByBoo
Roadie
822 Views
1 replies
0 likes

822 Views
1 replies
0 likes

I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why?

PlanPremiumCountry CanadaDevice Operating System My Question or Issue I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why? It was the 1 dollar offer for 3 months. 3 months are not complete and i wanted to cancel my premi...

EC1313
Newbie
Plan Premium Country Canada Device Operating System My Question or Issue I got 3 month subscription on Dec 21st but i am being billed as of March 4t...
2019-03-07 7:22:35 PM
2019-03-08 9:03:46 AM
OneByBoo
Roadie
611 Views
1 replies
0 likes

611 Views
1 replies
0 likes

Charged 9.99, I just confirmed I was a student.

PlanRegular Premium/ Student PremiumCountryUSAMy Question or IssueI forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I am a student and I want this charge of $9.99 to be removed a...

Juandaprada
Newbie
Plan Regular Premium/ Student Premium Country USA My Question or Issue I forgot to confirm I was a student and was charged on 03/05 $9.99 eventhough I am a student. Today I was able to confirm I...
2019-03-08 3:54:25 AM
2019-03-08 6:49:52 AM
Maxim
Spotify Star
685 Views
1 replies
0 likes

685 Views
1 replies
0 likes

Won't give me a 30 day trial

I signed in with a new account and it automatically gave me the 7 day trial. Now I'm trying to get the 30 day trial but it says I've already used it.

vb1bh_z-4wx4l
Newbie
I signed in with a new account and it automatically gave me the 7 day trial. Now I'm trying to get the 30 day trial but it says I've already used it.
2019-03-08 1:47:11 AM
2019-03-08 1:52:41 AM
Brunelicia
Community Legend
569 Views
1 replies
0 likes

569 Views
1 replies
0 likes

Discounts for Students

I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?

ILeonardo
Casual Listener
I'm a student and i'm trying to get my student discount but i can't find my college at the selection. Is there a way?
2019-03-07 2:33:08 PM
2019-03-07 5:45:39 PM
Brunelicia
Community Legend
1105 Views
3 replies
0 likes

1105 Views
3 replies
0 likes

Subscribed to premium but account cannot access account and wants to downgrade

PlanPremiumCountry PhilippinesDeviceiPhone 5sOperating SystemiOS 11 My Question or Issue My problem is that I've paid the premium subscription, but when I look at my phone's Spotify, it still wants to downgrade it. And when I look back to my account,...

yeonnieah
Newbie
Plan Premium Country Philippines Device iPhone 5s Operating System iOS 11 My Question or Issue My problem is that I've paid the premium subscription, but when I look at m...
2019-03-07 4:03:32 PM
2019-03-07 5:28:14 PM
Billy-J
Spotify Star
869 Views
1 replies
0 likes

869 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts