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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11262 Views
  • 24 replies
  • 2 likes
  • 11262 Views
  • 24 replies
  • 2 likes

Premium pas activé

Bonjour,Après l'incident de mon topic précédent, je suis confronté à un autre problème.Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'application, bien qu'il le soit sur le site internet dans la rub...

  • Casual Listener
  • Bonjour, Après l'incident de mon topic précédent, je suis confronté à un autre problème. Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'applica...
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

subscribed but no premium

PlanPremiumCountry GermanyDeviceMacbook Pro late 2016Operating System My Question or Issue I subscribed and I can see I am premium on the status page but not everywhere else what to do or whom to contact

  • Newbie
  •   Plan Premium Country  Germany Device Macbook Pro late 2016 Operating System   My Question or Issue   <removed sensitive info>   I subscribed and I can se...
  • Luke
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Set up Spotify in foreign country - how do I go Premium or change location?

I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout SE Asia and then Canada/States. First of all, because I'm ...

  • Newbie
  •   I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout...
  • OneByBoo
  • Roadie
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Cobrança indevida e não consigo usar a conta premium

Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto apesar de vir cobrando no cartão eu não consigo usar o Spoti...

  • Newbie
  • Olá, estou precisando de ajuda.  Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto ap...
  • Brunelicia
  • Community Legend
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Paymant error

PlanFamily premiumCountry BolivivaDeviceIphone 7Operating SystemWindows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1 week) i recive emails form spotify say me my membership going be canceled

  • Newbie
  • Plan Family premium Country  Boliviva Device Iphone 7 Operating System Windows 7   My Question or Issue  I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1...
  • OneByBoo
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium subscription disapear

Hello,After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore. Number of my subscription order: P09177A360 Thanks in advance!Best r...

  • Visitor
  • Hello, After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore.   N...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Spoitfy and Hulu

I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscription/change/legal-terms/?target=hulu i realuze few few p...

  • Casual Listener
  • I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscrip...
  • Darren72
  • Casual Listener
  • 627 Views
  • 2 replies
  • 0 likes
  • 627 Views
  • 2 replies
  • 0 likes

Solved!! stop subscription

PlanPremium My Question or Issue How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ?thanks for your help

  • Newbie
  • Plan Premium         My Question or Issue  How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ? thank...
  • Brunelicia
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase spotify e-cards

PlanPremiumCountry PH My Question or IssueI can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to it? Has the ecard system been permanently removed? If so, how else can I "g...

  • Newbie
  • Plan Premium Country  PH  My Question or Issue I can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to...
  • Maxim
  • Spotify Star
  • 537 Views
  • 1 replies
  • 1 likes
  • 537 Views
  • 1 replies
  • 1 likes

Superuser Contribution se connecter une famille de spotify

Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...

  • Newbie
  •   Plan spotify family Pays FRANCE   Appareil PC, iphone Système d'exploitation ios 12.1.2   Ma Question ou le problème   bonsoir j'ai pris l'abonnement s...
  • Jemi
  • Spotify Legend
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Double payment each month

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49.PlanfamilyCountry canadaOperating SystemWindows 10 My Question or Issue I just checked my...

  • Newbie
  • I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49. Plan family Country  canada ...
  • Brunelicia
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

spotifuggle premium taking more money than advertised...

PlanPremiumCountry Saudi ArbiaDeviceOne plus 6Operating System Android Oreo, My Question or IssueI was just bailed doube the amount of of money for my premium plan.they should take 20 SARs however they charged me 40 SAR. Giving that this was the 1st ...

  • Newbie
  • Plan Premium Country  Saudi Arbia Device One plus 6 Operating System  Android Oreo,    My Question or Issue I was just bailed doube the amount of of money for my pr...
  • Brunelicia
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Charged twice a month, but the second charge was somehow made in the future...

PlanPremium My Question or Issue Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found that I was charged twice for the Spotify Premium for $11.99. The firs...

  • Casual Listener
  • Plan Premium  My Question or Issue  Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found th...
  • Brunelicia
  • Community Legend
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Starbucks Spotify Premium for Starbucks Partners Giving Error

PlanFreeCountry United StatesDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue I've had this problem for a while, but when I use the Spotify Partner Portal to get my premium membership through working at Starbucks I log in, enter my...

  • Newbie
  • Plan Free Country  United States Device Samsung Galaxy S8 Operating System Android  My Question or Issue  I've had this problem for a while, but when I use the Spotify Partner...
  • Jose_M
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • starbucks partner
  • 431 Views
  • 1 replies
  • 0 likes

Cobrança indevida no cartão de crédito

PlanoPremiumPaísBrasilDispositivoMoto x4Sistema operacionalAndroid Minha pergunta ou problemaHoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança de R$ 10,00 reais no no meu cartão de credito. Espero que esse valor seja e...

  • Newbie
  • Plano Premium País Brasil Dispositivo Moto x4 Sistema operacional Android   Minha pergunta ou problema Hoje alterei a forma de pagamento da minha conta premium, e apareceu uma cobrança...
  • Bittencourt
  • Spotify Star
  • 309 Views
  • 2 replies
  • 1 likes
  • 309 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast Pop Up Ads Appearing on Premium

PlanFree/PremiumCountry UKDeviceHONOR 9Operating SystemAndroid Oreo My Question or Issue I had a pop up ad for a podcast appear on my app home screen. I pay a premium subscription because I don't want to see ads, among other things. I have all Spotif...

  • Roadie
  • Plan Free/Premium Country  UK Device HONOR 9 Operating System Android Oreo   My Question or Issue  I had a pop up ad for a podcast appear on my app home screen. I pay a ...
  • Billy-J
  • Spotify Star
  • 370 Views
  • 1 replies
  • 1 likes
  • 370 Views
  • 1 replies
  • 1 likes

Cobrança indevida de 16.90

Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Estou desde então entrando em contato com o spotify e...

  • Visitor
  • Eu fiz assinatura para o spotify premium e funcionou por alguns meses por volta de Outubro de 2018 o applicativo sozinho parou de funcionar mas nunca param de me cobrar 16.90 pelo serviço premium. Es...
  • Bittencourt
  • Spotify Star
  • 340 Views
  • 2 replies
  • 1 likes
  • 340 Views
  • 2 replies
  • 1 likes

Took the 99 cents deal but have been charged only once

I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging date in January but no money bas been withdrawn fro...

  • Newbie
  • I started my Premium account in December with the Christmas deal for 99 cents but I have been charged only once so far when I created the account. Enought time has passed since the supposed charging ...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

On a family plan

PlanPremiumCountry canDevicesamsung 8Operating Systemandriod My Question or Issue Recenlty switched phones, no longer can access my family plan. All music and playlists are gone. I pay for the family plan. Other members of my plan can still access th...

  • Visitor
  • Plan Premium Country  can Device samsung 8 Operating System andriod   My Question or Issue  Recenlty switched phones, no longer can access my family plan. All music and playl...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! Subscription

Plan PremiumCountry United States of AmericaDeviceMotorola Moto e5 CruiseOperating SystemAndroid 8.0 (Oreo) My Question or IssueMy concern is over the list of type of payments Spotify accepts. After typing in an absurd number of combinations, consist...

  • Newbie
  • Plan  Premium Country  United States of America Device Motorola Moto e5 Cruise Operating System Android 8.0 (Oreo)   My Question or Issue My concern is over the list of type ...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes