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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

katieouton

Casual Listener

127868 Views

70 replies

9 likes

Premium for Family
  • 127868 Views
  • 70 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

54961 Views

87 replies

4 likes

  • 54961 Views
  • 87 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Faruqq19077

Casual Listener

228876 Views

142 replies

12 likes

  • 228876 Views
  • 142 replies
  • 12 likes

Hulu login NOT working!

Plan - Premium w/ HuluLocation - United StatesOperating System - MacOS Mojave 10.14.4Browser - Google Chrome Version 73.0.3683.103 Spotify Premium w/ HuluHulu shows that it is activatedAfter clicking "start watching" I get sent here. My name appears ...

Casual Listener

Plan - Premium w/ Hulu Location - United States Operating System - MacOS Mojave 10.14.4 Browser - Google Chrome Version 73.0.3683.103   Spotify Premium w/ Hulu Hulu shows that it is...

laniebug

Casual Listener

1691 Views

2 replies

0 likes

  • 1691 Views
  • 2 replies
  • 0 likes

Double Charge per month Since November

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99.I'm on a premium plan In Australia and Bank through ING with it setup as a direct debit. Can anyone help me as it is very frustr...

Casual Listener

Hey guys! Spotify has been charging me twice per month since November last year on the 15th and 24th of each month $11.99. I'm on a premium plan In Australia and Bank through ING with it setup as a ...

Mantisentil

Community Legend

857 Views

1 replies

0 likes

  • 857 Views
  • 1 replies
  • 0 likes

using guest checkout to redeem google home mini

Hello I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for the free GHM? should I cancel and reorder using a google acc...

Casual Listener

Hello 🙂  I subsricbed to spotify premium and ordered the google home mini promo. On the Google page I checked out as guest and did not use a google account. Does that affect my eligibility for...

Billy-J

Spotify Star

524 Views

3 replies

0 likes

  • 524 Views
  • 3 replies
  • 0 likes

Solved!! Google Home Mini offer code not applied at check out, charged full price

Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point. I received my offer email, reserved my mini, waited a few days for the charcoal, selected the chalk eventu...

Casual Listener

Premium plan, re-subscribed because of this offer. It won't last if this isn't fixed ASAP, hovering around the chargeback option at this point.   I received my offer email, reserved my mini, w...

Danimalist

Newbie

7175 Views

7 replies

8 likes

  • 7175 Views
  • 7 replies
  • 8 likes

Problem changing payment card in French Polynesia

Plan PremiumCountry French Polynesia Device(iPhone 8, iMac, google home) Hi, I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Po...

Newbie

  Plan Premium Country French Polynesia   Device (iPhone 8, iMac, google home)   Hi,   I am premium for more than a year. Today my subscription was canceled&nbs...

OneByBoo

Roadie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Dúvida sobre código do Spotify

Plano PremiumBrasilMoto G5 plus Gostaria de saber se existe algum código permanente do Spotify Premium.

Newbie

Plano Premium Brasil Moto G5 plus   Gostaria de saber se existe algum código permanente do Spotify Premium.

Brunelicia

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Fair Pay For Songwriters

The copywrite board just gave songwriters their first raise in 110 years! Awesome! Spotify does not want to honor it. Not awesome! Without songwriters there are no songs. Don't y'all make your living off of songs, Spotify? Unless you honor the raise,...

Regular

The copywrite board just gave songwriters their first raise in 110 years!  Awesome! 😁   Spotify does not want to honor it.  Not awesome! 😤   Without songwriters there are no...

radiostillworks

Regular

407 Views

1 replies

3 likes

  • 407 Views
  • 1 replies
  • 3 likes

CAN FACEBOOK USERS REEDEM GOOGLE HOME MINI?

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're not able to redeem at this moment."

Casual Listener

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're ...

Billy-J

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Changing the family account

PlanPremium family CountryGermany DeviceiPhone Se / mac book pro Operating System(iOS My Question or IssueI had a family account with my husband. We now split up and I want to have my own premium/family account. Once I exit the now existing family ac...

Visitor

Plan Premium family  Country Germany  Device iPhone Se / mac book pro  Operating System (iOS   My Question or Issue I had a family account with my husband. We now split ...

Brunelicia

Community Legend

1337 Views

1 replies

0 likes

  • 1337 Views
  • 1 replies
  • 0 likes

Register for premium

Hi, I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says: Offer available until May 9, 2019, or while supplies last. If I sign up today for the premium account, will I still get the google mini...

Casual Listener

Hi,   I am interested in the google mini offer, however I am not a premium member. The fine print of the offer says:   Offer available until May 9, 2019, or while supplies last.  ...

Billy-J

Spotify Star

426 Views

3 replies

0 likes

  • 426 Views
  • 3 replies
  • 0 likes

Can't redeem google home mini

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why??? Thank you

Casual Listener

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why???   Thank you

thewing21

Casual Listener

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Unable to pay with an OTP credit card

PlanPremiumCountryEgypt DeviceSamsung Galaxy A8+Operating System Android Oreo My Question or Issue I live in Egypt and I signed up for Premium Account with my credit card after the trial period it told me to update my payment method and i tried and t...

Newbie

  Plan Premium Country Egypt   Device Samsung Galaxy A8+ Operating System  Android Oreo   My Question or Issue   I live in Egypt and I signed up for Premium...

OneByBoo

Roadie

1113 Views

1 replies

1 likes

  • 1113 Views
  • 1 replies
  • 1 likes

google home

PlanPremiumCountry DeviceSamsung Galaxy s9Operating SystemiOS 10, My Question or Issuehi, when i try to get my google home mini, it say de promotional code will be apply but its not. sorry for my english, im french. how can i get free if it does not ...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy s9 Operating System iOS 10,   My Question or Issue hi, when i try to get my google home mini, it say de promotional code will ...

Billy-J

Spotify Star

688 Views

7 replies

0 likes

  • 688 Views
  • 7 replies
  • 0 likes

[CANADA] How to redeem Google Home Mini?

PlanPremiumCountryCanada My Question or IssueHi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and when I clicked to it, it transferred me to Google store and saying th...

Newbie

Plan Premium Country Canada   My Question or Issue Hi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and w...

Billy-J

Spotify Star

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

Google mini offer code already redeemed?!

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in manually it says already taken! How do I get this resolved?

Newbie

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in man...

Billy-J

Spotify Star

554 Views

1 replies

0 likes

All Platforms
Subscription
  • 554 Views
  • 1 replies
  • 0 likes

Invalid Google Home promo code

My Question or IssueI've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I never used it. Talked to a Google rep who told me to g...

Newbie

My Question or Issue I've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I n...

Billy-J

Spotify Star

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

Newbie

I am a premium account holder and I am trying to get my Google Home Mini.    I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...

Billy-J

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue   I got my email saying that my Google Home Mini was now available. I clicked...

Billy-J

Spotify Star

1497 Views

1 replies

0 likes

Subscriptions
  • 1497 Views
  • 1 replies
  • 0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

Casual Listener

$9.99/Month Premium Canada   My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...

Billy-J

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

Casual Listener

Plan Premium Country Canada   My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...

calijayde1989

Casual Listener

1097 Views

5 replies

0 likes

  • 1097 Views
  • 5 replies
  • 0 likes