I’ve paid for my Premium membership but I’m on Free version

[ddtt]

Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an online credit card and I can also see that my Premium payment was done from there. The problem is when I open the app, it says that I am using the Free version and I need to pay to switch to Premium. Now I don’t have access to Premium features. It’s been only 11 days since the payment has been done so my membership shouldn’t have been cancelled. What should I do?

*Community Rock Star edit - Removed payment info*

[Billy-J]

Hey @ddtt, and welcome to the community.

Hope you're doing great!

Could you try a quick log out/in to see if that makes a difference? If that doesn't help, I'd recommend doing a quick reinstall of the app. Just follow these steps.

If you're still having trouble, I'd recommend checking out this supoort article for more info and the next steps to take.

Have a nice day 🙂