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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5055 Views
  • 23 replies
  • 2 likes
  • 5055 Views
  • 23 replies
  • 2 likes

Superuser Contribution Debo de tener dinero en la tarjeta para aprovechar los meses gratis?

Queria saber si para aprovechar la promocion de los 2 meses gratis necesito tener una cantidad de dinero para que se me aplique ya que tengo poco dinero y cuando pongo la tarjeta me la rechaza

  • Newbie
  •  Queria saber si para aprovechar la promocion de los 2 meses gratis necesito tener una cantidad de dinero para que se me aplique ya que tengo poco dinero y cuando pongo la tarjeta me la rechaza
  • SergioDavid
  • Roadie
  • 1070 Views
  • 1 replies
  • 0 likes
  • 1070 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country change in order to update payment details

Hi! I’m living in Mexico for 2 years and I can’t find a way to change the country info from Spain to Mexico. I want to change the credit card to a mexican one and it doesn’t let me cause it doesn’t match with the country info (Spain). My account deta...

  • Newbie
  • Hi! I’m living in Mexico for 2 years and I can’t find a way to change the country info from Spain to Mexico. I want to change the credit card to a mexican one and it doesn’t let me cause it doesn’t m...
  • SergioDavid
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Hola. El dia de hoy, 20 de Marzo, realice el proceso de suscripcion para Premium Estudiantes y al ver mi cuenta bancaria, se realizaron dos cobros por el mismo valor de la suscripcion, pero aun no esta disponible la opcion Premium en mi cuenta. Quisi...

  • Newbie
  • Hola. El dia de hoy, 20 de Marzo, realice el proceso de suscripcion para Premium Estudiantes y al ver mi cuenta bancaria, se realizaron dos cobros por el mismo valor de la suscripcion, pero aun no es...
  • SergioDavid
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 kere odeme isteme

Hesabim dogurlandi diye mesaj geliyor ama hala free olarak gozukyor bu sorunu gidermenizi rica ediyorum daha oncede yazmistim, geri yanit almadim, resmen kandirmaca bu nedir ya , ne bicim sistem bu spotify dan soguma sebebi bildigin

  • Casual Listener
  • Hesabim dogurlandi diye mesaj geliyor ama hala free olarak gozukyor bu sorunu gidermenizi rica ediyorum daha oncede yazmistim, geri yanit almadim, resmen kandirmaca bu nedir ya , ne bicim sistem bu s...
  • SergioDavid
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution detail pembayaran tidak dapat diperbarui menggunakan pulsa

Saya berlangganan premium menggunakan pulsa Tri selama lebih dari setahun tetapi kali. Setiap kali muncul 'detail pembayaran tidak dapat diberarui', saya dapat memperbarui menggunakan pulsa. Sekarang, halaman memperbarui detail pembayaran tidak memil...

  • Newbie
  • Saya berlangganan premium menggunakan pulsa Tri selama lebih dari setahun tetapi kali. Setiap kali muncul 'detail pembayaran tidak dapat diberarui', saya dapat memperbarui menggunakan pulsa. Sekarang...
  • SergioDavid
  • Roadie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get premium using paymaya as an option for payment

I am a student that would like to upgrade my account to premium. But it seems paymaya isnt working i loaded 200 pesos for this but still i cant get premium account. I have messaged already the paymaya cares but unfortunately i cant get any response a...

  • Newbie
  • I am a student that would like to upgrade my account to premium. But it seems paymaya isnt working i loaded 200 pesos for this but still i cant get premium account. I have messaged already the paymay...
  • SergioDavid
  • Roadie
  • 1439 Views
  • 1 replies
  • 0 likes
  • 1439 Views
  • 1 replies
  • 0 likes

Superuser Contribution create user for my son

trying to add a new acount for my son an paying with my paypal acount i am geting this message from paypal Hi, Michael! Information from Spotify Limited30 day of recurring Spotify Premium how do i go to premium on the second user? ThanksMichael

  • Newbie
  • trying to add a new acount for my son an paying with my paypal acount i am geting this message from paypal   Hi, Michael!   Information from Spotify Limited 30 day of recurring...
  • SergioDavid
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppio addebito Spotify 9,90

Salve, chiedo aiuto perche ho ricevuto il pagamento di premium due volte nel giro di una settimana, e non riesco a capire quale account e avvenuto il pagamento, e penso che sia piu di uno!

  • Newbie
  • Salve, chiedo aiuto perche ho ricevuto il pagamento di premium due volte nel giro di una settimana, e non riesco a capire quale account e avvenuto il pagamento, e penso che sia piu di uno! 
  • SergioDavid
  • Roadie
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Move Subscription from Facebook to a Spotify account

Hello!! I have a premium subscription connected with my Facebook account.My question is, is it possible to move the subsrcirption to a Spotify account in case I want to delete my Facebook account? Thanks!

  • Visitor
  • Hello!!   I have a premium subscription connected with my Facebook account. My question is, is it possible to move the subsrcirption to a Spotify account in case I want to delete my Facebook ...
  • SergioDavid
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realizaron dos cargos y recibo correo que no he pagado

Checo mi recibo y aparece mi pago de febrero, hace 5 dias realizan 2 cargos a otra tarjeta que no tenia registrada y recibo un correo donde va a cancelar mi servicio porque no han recibido mi pago, donde puedo comunicarme para aclarar esta situacion?

  • Newbie
  • Checo mi recibo y aparece mi pago de febrero, hace 5 dias realizan 2 cargos a otra tarjeta que no tenia registrada y recibo un correo donde va a cancelar mi servicio porque no han recibido mi pago, d...
  • SergioDavid
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realizaron el cargo a mi tarjeta pero no tengo premium aún.

Buenas tardes, el pasado 30 de Marzo realicé el pago de mi cuenta de spotify con la oferta para estudiantes por un monto de $50.00. Se realizó el cargo a mi tarjeta de débito y aún no se ha actualizado mi cuenta a Premium. Anexo las fotos. Favor de a...

  • Newbie
  • Buenas tardes, el pasado 30 de Marzo realicé el pago de mi cuenta de spotify con la oferta para estudiantes por un monto de $50.00. Se realizó el cargo a mi tarjeta de débito y aún no se ha actualiza...
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Student to Family and have 2 charges on account

I was using a student premium account and switched to the family plan, after the card expired and I put in a new one for the family I have to charges, 1 for 9.99 and the other for 14.99 how do I get so that I'm only using the family account and I don...

  • Newbie
  • I was using a student premium account and switched to the family plan, after the card expired and I put in a new one for the family I have to charges, 1 for 9.99 and the other for 14.99 how do I get ...
  • SergioDavid
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switch premium to family plan charge

Hi, I have a premium account I just payed on March 15th (20.00 PEN). Question is: if I switch (right now) to a family plan that cost around 30 PEN, will Spotify charge me those 30 PEN (aditional to the recent 20 PEN charge= total 50) or just the diff...

  • Newbie
  • Hi, I have a premium account I just payed on March 15th (20.00 PEN). Question is: if I switch (right now) to a family plan that cost around 30 PEN, will Spotify charge me those 30 PEN (aditional to t...
  • SergioDavid
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed but charged on my account

On my bank statement shows that the payment was done on the 02/06/18 but on my soptify app keeps showing payment failed? how can I sort this out?

  • Newbie
  • On my bank statement shows that the payment was done on the 02/06/18 but on my soptify app keeps showing payment failed? how can I sort this out?
  • SergioDavid
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution TWO ACCOUNTS - NO LOG IN DETAILS

I am get SO frustrated. I have two accounts but i only use one, i want to cancel the other as i have being charged for both but dont know the usernam,email or password for the second account. I cannot find a single phone number to call or forum with ...

  • Newbie
  • I am get SO frustrated. I have two accounts but i only use one, i want to cancel the other as i have being charged for both but dont know the usernam,email or password for the second account. I canno...
  • SergioDavid
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded a different account

Dear spotifiers I accidentaly upgraded an account that was logged on my browser and then procced to upgrade my own acc, the problem is that the charge keeps coming on the bill for the other acccount and I wanted to know how to cancel it, I have the o...

  • Newbie
  •   Dear spotifiers   I accidentaly upgraded an account that was logged on my browser and then procced to upgrade my own acc, the problem is that the charge keeps coming on the bill for th...
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Would it be switched to family plan from redeem code premium?

PlanPremiumCountry USDevice(iPhone 6s, Macbook Pro late 2016) My Question or IssueI'm currently using a redeemed premium account on US spotify. Would I be able to switch to a family plan for a few months with my family as the plan owner and then swit...

  • Newbie
  • Plan Premium Country  US Device (iPhone 6s, Macbook Pro late 2016)     My Question or Issue I'm currently using a redeemed premium account on US spotify. Would I be able to sw...
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    redeem
    Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile Payment Not Available

PlanPremiumCountryMalaysiaDeviceiPhone 6SOperating SystemiOS 11 My Question or IssueI can't seems to find mobile payment option, is it not available? but i saw the option available before i login. I try to change the payment option under my subscript...

  • Newbie
  • Plan Premium Country Malaysia Device iPhone 6S Operating System iOS 11   My Question or Issue I can't seems to find mobile payment option, is it not available? but i saw the option ava...
  • SergioDavid
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removed from my Family Plan.....

PlanPremiumCountry TaiwanDeviceNote 5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was on a family plan at a former residence, it was cancelled and I started another one with my wife using our new address and residenc...

  • Newbie
  • Plan Premium Country  Taiwan Device Note 5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I was on a family plan at a former residence,...
  • SergioDavid
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRO DOBLE

Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta. Necesito que alguien me diga algo, deberia hacerme una cuenta nueva?

  • Newbie
  •     Me estan cobrando el plan premium comun y el familiar, veo que a todos les pasa. mande un mail hace unos meses y nadie contesta.    Necesito que alguien me diga algo, debe...
  • SergioDavid
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes