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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76245 Views
  • 27 replies
  • 5 likes
  • 76245 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43369 Views
  • 19 replies
  • 2 likes
  • 43369 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31396 Views
  • 17 replies
  • 3 likes
  • 31396 Views
  • 17 replies
  • 3 likes

Free 60 days??

The website offers 30 days free not 60. Where is it??

  • Newbie
  • The website offers 30 days free not 60. Where is it??
  • LoganHelps
  • Composer
  • 810 Views
  • 1 replies
  • 0 likes
  • 810 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by mobile option not available

Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method. I tried the pay by mobile but it says that I am not eligible for this option. Help please. I need to pay monthly subs...

  • Newbie
  • Hi! Why is pay by mobile option not available? I always use pay via Globe, but now, this option is not available for payment method.  I tried the pay by mobile but it says that I am not el...
  • rellm1124
  • Newbie
  • 2612 Views
  • 4 replies
  • 0 likes
  • 2612 Views
  • 4 replies
  • 0 likes

Payed for Premium, but no premium account- Checked bank and no other profiles.

How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify.Checked my account, and the bills dated 10th of February and 10th of March has gone through and worked fine,...

  • Newbie
  • How can i sort this out. Money has been pulled from the bank, but still no premium.. and no way to contact any billing department for Spotify. Checked my account, and the bills dated 10th of Februar...
  • TheBrickSlayer
  • Roadie
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Help (from Argentina)

Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?

  • Newbie
  • Hola! Pague Spotify premium y el precio estaba en pesos (ARS), pero en el resumen de la tarjeta el descuento está hecho en dólares. Existe alguna forma de que el descuento se haga en pesos (ARS)?
  • TheBrickSlayer
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify not connecting with premium

My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having trouble accessing my accounts when it comes to the p...

  • Newbie
  • My hulu and premium spotify account are not connecting for the college student subscription right now. Every time after logging in through hulu via spotify to set it up, it tells me they are having t...
  • cerveau
  • Newbie
  • 91275 Views
  • 45 replies
  • 20 likes
  • 91275 Views
  • 45 replies
  • 20 likes

Subscribe to premium but my account is still in free

i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my premium subscribe? is spotify now a scammer for small a...

  • Newbie
  • i have just subscribe for student premium yet my account say's im free they deducted 65.00 pesos on the spot it register on my debit dated today that it has been paid out so where the f*ck is my prem...
  • 1277828412
  • Newbie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot the email adress and password

hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i have been getting charged. can somebody please prov...

  • Casual Listener
  • hi i dont remember which email adress i might have used to sign up with spotify. i check all the emails. i couldn't find any email regarding this subscription. i have the credit card no. from what i ...
  • Alfredo
  • Roadie
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment issues with debit card

I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the issue.

  • Casual Listener
  • I've tried several times to pay for premium with my Santander Debit card, I know it works with online purchases because I've bought airline tickets many times before with this card, so that's not the...
  • digitalnoize
  • Newbie
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payment failure, prepaid visa

Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.

  • Newbie
  • Everytime I try to enter payment for premium it won’t accept the card, saying payment failed. I have tried two different cards with the same results.  
  • Alfredo
  • Roadie
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Solved!! Assinatura de universitário

Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti, verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacária cada uma no valor de R$ 8,50 e que minha conta ainda co...

  • Newbie
  • Tentei solicitar a assinatura de universitário mas não tinha a documentação necessária para prosseguir então desisti,  verifiquei que logo em seguida ocorreu duas cobranças na minha conta bacári...
  • Bittencourt
  • Spotify Star
  • 502 Views
  • 1 replies
  • 1 likes
  • 502 Views
  • 1 replies
  • 1 likes

Solved!! Free Trial what happens when it's over?

Hello Spotify,People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would exactly happen once the free trial is over? Will I sti...

  • Newbie
  • Hello Spotify, People may have asked you the same question, but I need a full understandment. I've just downloaded the Spotify app on my iPod and I got the 48 hour free trial plan. Now, what would e...
  • osornios
  • Spotify Star
  • 265107 Views
  • 152 replies
  • 7 likes
  • 265107 Views
  • 152 replies
  • 7 likes

Premium gone

Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay with them, today i just entered spotify from my mobil...

  • Newbie
  • Hi, i got this little problem, like 2 years ago i changed of phone company, and as a gift they send me an SMS with a link to their official page to get Spotify or Netflix premium as long as i stay wi...
  • Bethany_Dawn
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Trouble cancelling subscription

I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been trying to sort this for ages now and getting no whe...

  • Newbie
  • I have premium Spotify, changed my Apple if and username and now can’t cancel my Spotify as when I log in using my new i.d it says I’m on a free Spotify but I am not as gettin charged £9.99 pm. Been ...
  • Bethany_Dawn
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Payment

I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I want the $10.54 put back into my account for this mont...

  • Newbie
  • I have had the student account for a year now and without warning the price changed back to $10.54 without my knowledge. I have updated my account and have changed it back to a student account. I wan...
  • Noah
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Premium Problem Card

I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds.I notice that the ads are not appearing.So what do I have to do?

  • Newbie
  • I bought a Spotify Premium Card of 1 month, I realized the steps and when I am without internet listening a song it gets cut at the 10 seconds. I notice that the ads are not appearing. So what do I...
  • Bethany_Dawn
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Help please

I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.

  • Newbie
  • I want to start my free trial and it keeps saying that my credit card number isn't valid.I always buy online and I never had this problem.
  • Bethany_Dawn
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

mi contrato esta en soles pero al pagar me cobran en dólares

al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, necesito saber quien es el responsable por ese tipo d...

  • Visitor
  • al momento de aceptar el contrato de spotify familiar me informan que el pago es 28.90 soles mensuales pero a la hora de la facturación de mi trajeta de credito el cobro me lo realizan en dolares, ne...
  • iMkup
  • Casual Listener
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Paguei

Paguei o boleto á 3 dias e ainda não liberou o Premium. 

  • Newbie
  • Paguei o boleto á 3 dias e ainda não liberou o Premium. 
  • Bittencourt
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Personalised Playlist

Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this song again anyone knows anything about this?< Modera...

  • Newbie
  • Very new to Spotify. first 2 days i was getting new playlist eacg day then i went to premium didnt get a daily playlist on third day and since i went to premium i dont have dont want to listen this s...
  • Noah
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

payment happened but no premium account

I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do?Who can help me. Karen

  • Casual Listener
  • I noticed that the fist tim after free account 9,90 Euro was deducted, but I have no premium account.... what shall I do? Who can help me.   Karen    
  • fliTOB69
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes