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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
126256 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
52501 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
224432 Views
140 replies
12 likes
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by the company and pictures may be taken to promote the compan...
Can you legally use your Spotify account at a company paid event? I will not be paid anything for this and the only people attending the event are company enployees. It will be fully paid by th...
Spotify Star
259 Views
1 replies
0 likes
PlanFamily PremiumCountry NorwayDeviceHuwaei P10Operating SystemAndroid My Question or Issue I'm paying for the spotify family subscription through paypal that deducts from my own bank account, but I can't seem to change my subscription now I don't n...
Plan Family Premium Country Norway Device Huwaei P10 Operating System Android My Question or Issue I'm paying for the spotify family subscription through paypal that dedu...
Spotify Star
432 Views
1 replies
0 likes
PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...
Plan Free/Premium Country The Netherlands Device (iPhone 7, Samsung galaxy S7) Operating System (iOS 10, Android Oreo) My Question or Issue We paid for our fam...
Spotify Star
683 Views
1 replies
0 likes
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really care much for the addition of Hulu at all personally,...
Hi there. I've been a user for spotify for many years, but I've come to notice how lame it is that students can get a discount for their Premium membership, but not Active Military? I don't really ca...
Spotify Star
679 Views
3 replies
1 likes
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or not all my saved playlists and music will be delet...
I am a current premium member, and am realizing that I can be taking advantage of the $4.99 a month for student discount. I found where I can change my subscription status, but I'm curious whether or...
Spotify Star
367 Views
1 replies
0 likes
PlanPremium/businessCountryHong Kong My Question or Issue I would like to use Spotify in my new restaurant in Hong Kong but there Soundtrack Business is not yet available here. Is there any other way we can get the license? Is there a third party lic...
Plan Premium/business Country Hong Kong My Question or Issue I would like to use Spotify in my new restaurant in Hong Kong but there Soundtrack Business is not yet availabl...
Spotify Star
617 Views
1 replies
0 likes
PlanStudent MembershipCountry USADevicePixel 2 XL, PCOperating SystemAndroid P, Windows 10 My Question or Issue I currently have a Spotify Student subscription with Hulu and was wondering if there was a way I could upgrade my Hulu subscription to the...
Plan Student Membership Country USA Device Pixel 2 XL, PC Operating System Android P, Windows 10 My Question or Issue I currently have a Spotify Student subscription with...
Spotify Star
263 Views
1 replies
0 likes
PlanPremiumCountry IrelandDevicei Phone 7Operating SystemiOS 10 My Question or IssueHiI’ve just noticed that I’m am being charged twice a month for my Spotify premium accounts (2 separate €9.99 transactions a month) and have been for the last number ...
Plan Premium Country Ireland Device i Phone 7 Operating System iOS 10 My Question or Issue Hi I’ve just noticed that I’m am being charged twice a month for my Spotify premium ...
Spotify Star
474 Views
3 replies
0 likes
Hi, I'm a long time user of Spotify Premium (4-5 years), and recently discovered that the student discount only applies for a maximum of 4 years. I'm still a student who recently transferred from a communtiy college to a new university and expect to ...
Hi, I'm a long time user of Spotify Premium (4-5 years), and recently discovered that the student discount only applies for a maximum of 4 years. I'm still a student who recently tran...
Spotify Star
329 Views
1 replies
6 likes
I got charged twice in one week for premium
I got charged twice in one week for premium
Spotify Star
177 Views
1 replies
0 likes
PlanPremiumCountry The NetherlandsDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueMy premium subscription has been downgraded to FREE (basic)!I`m a long time subscriber and this never happened before.What I`ve tried so far: logout--...
Plan Premium Country The Netherlands Device Samsung Galaxy 8 Operating System Android My Question or Issue My premium subscription has been downgraded to FREE (ba...
Spotify Star
443 Views
5 replies
0 likes
Good morning I have used a gift code for unlock 3 month of Spotify premium thanks to Renzi's code but my profile says that my subscription goes on for only one month (the free month) .Someone know how to solve this problem?
Good morning I have used a gift code for unlock 3 month of Spotify premium thanks to Renzi's code but my profile says that my subscription goes on for only one month (the free month) . Someon...
Spotify Star
236 Views
1 replies
0 likes
PlanPremiumCountry MexicoDeviceiPhone 7Operating SystemiOS 11 My Question or IssueRevisando el resumen de movimientos en mi tarjeta, noté un cargo por 99MXN de spotify aparte de mi suscripcion normal (Mi suscripcion es un plan familiar de 149), algui...
Plan Premium Country Mexico Device iPhone 7 Operating System iOS 11 My Question or Issue Revisando el resumen de movimientos en mi tarjeta, noté un cargo por 99MXN de spotify a...
Spotify Star
1949 Views
3 replies
0 likes
PlanFree (wanted to subscribe family premium CountryMalaysiaDeviceXiaomi Redmi 4XOperating SystemAndroid My Question or Issue As i mentioned on the subject. My family and i are trying to subscribe family premium plan. However, we have tried with our ...
Plan Free (wanted to subscribe family premium Country Malaysia Device Xiaomi Redmi 4X Operating System Android My Question or Issue As i mentioned on the subject. My fami...
Spotify Star
434 Views
3 replies
0 likes
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been trying to get rid of premium for 5 months now. It shows that I don't have it but it still get charged. Can y'all please help and stop tak...
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been trying to get rid of premium for 5 months ...
Spotify Star
210 Views
1 replies
0 likes
Plan: PremiumCountry: Hong Kong Device (iPhone 8, Macbook) My Question or IssueHi, I have invited my wife to join my family account via the Spotify accounts page. She has received the invitation by email. Clicking on the supplied link in the email re...
Plan: Premium Country: Hong Kong Device (iPhone 8, Macbook) My Question or Issue Hi, I have invited my wife to join my family account via the Spotif...
Spotify Star
4675 Views
3 replies
1 likes
I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...
I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like...
Spotify Legend
678 Views
1 replies
1 likes
I can not buy a premium account, I open a new account but it did not work, I get the error that payment failed.
I can not buy a premium account, I open a new account but it did not work, I get the error that payment failed.
Spotify Star
327 Views
3 replies
0 likes
I can not buy a premium account,when I try to buy, I receive the error that the payment method has failed.
I can not buy a premium account,when I try to buy, I receive the error that the payment method has failed.
Spotify Star
273 Views
1 replies
0 likes
Will my card still be charged after the free-trial period is over or is automatically cancelled since I am on a family plan now. I looked everywhere to try and cancel the trial subscription but I cant find it.
Will my card still be charged after the free-trial period is over or is automatically cancelled since I am on a family plan now. I looked everywhere to try and cancel the trial subscription but I can...
Spotify Star
433 Views
3 replies
0 likes
