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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83835 Views
  • 30 replies
  • 5 likes
  • 83835 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45741 Views
  • 19 replies
  • 3 likes
  • 45741 Views
  • 19 replies
  • 3 likes

Premium is gone

Hi,my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’.

  • Casual Listener
  • Hi, my premium account is suddenly gone. I can still see my playlists, but cannot play. Tried to login several times, but subscriptions still says ‘free’. 
  • Luke
  • Spotify Star
  • 261 Views
  • 3 replies
  • 1 likes
  • 261 Views
  • 3 replies
  • 1 likes

I was billed but it said I'm still in the free account

So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm still in the free account. I can't see any payment his...

  • Newbie
  • So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm sti...
  • RobiP
  • Music Fan
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can't change my Spotify country

I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there is only Thailand on the list. Will the country cha...

  • Newbie
  • I'm currently residing in Thailand but I will be going back to Malaysia soon. I first downloaded Spotify when I came to Thailand. But now my set country is Thailand and I tried to change it but there...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Need valid receipt

In my account I can find all payments under the label you state as "Receipts". But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has been made. For book keeping I, and I guess a million othe...

  • Newbie
  • In my account I can find all payments under the label you state as "Receipts".  But those are not valid receipts. They don't even state who I am doing business with, just that a transaction has...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

SPOTIFY ACEITA CARTÃO DE DEBITO PARA PAGAMENTO?

NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO

  • Newbie
  • NÃO CONSIGO INICIAR UM PLANO PREMIUM POR CONTA DE PROBLEMAS NA HORA DO PAGAMENTO, MEU CARTÃO É APENAS DE DÉBITO
  • Bittencourt
  • Spotify Star
  • 2780 Views
  • 1 replies
  • 0 likes
  • 2780 Views
  • 1 replies
  • 0 likes

Não consigo usar o Premium

Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!

  • Newbie
  • Paguei por boleto a mais de 5 dias e não consigo usar o Premium!!!
  • Bittencourt
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't update my student discount because my university was taken from the list

Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university listed, even though last year it was. Its Tecnológico d...

  • Newbie
  • Hello! I just recieved an email where they told me my student disccount was about to expire, so when i tried to update my information to proove i'm still a student, i couldn't find my university list...
  • Alfredo
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pérdida de cuenta Premium al cambiar de celular

Hola, buenos días.Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando mensualmente el valor por el servicio. Me pueden ayud...

  • Newbie
  • Hola, buenos días. Cambié de celular y al ingresar a Spotify únicamente tengo acceso FREE. Actualmente yo cuento con paquete familiar PREMIUM. Ya verifiqué mi estado de cuenta y continúan debitando ...
  • Alfredo
  • Roadie
  • 2076 Views
  • 1 replies
  • 0 likes
  • 2076 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment- premium

I wanted a spotify premium. Went to the homepage and it showed me that i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free trial and when i checked my bank account, it said that 6,9...

  • Newbie
  • I wanted a spotify premium. Went to the homepage and it showed me that  i can have a 30 days free trial. Clicked on it, entered my card number and all - it said that i have already used a free t...
  • Alfredo
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Baja premium

Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.

  • Casual Listener
  • Hola se me ha olvidado el usuario de spotify y me están cobrando en el banco quería darme de baja ya que no encuentro el nombre de usuario.
  • Alfredo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution What to do when registration in premium will have an unknown error because of the over dued account

This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the overdue of my account since it expire 5 days ago how to...

  • Newbie
  • This happened to me before but i forgot on how to do this again, when ever i tried to register for a new premium there is an unknown error that will appear above i know that it is because of the over...
  • Alfredo
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify BPI

hi there, im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text: Enter a valid credit card number.do you guys not accept the card if it's a cirrus card?

  • Newbie
  • hi there,   im trying to use a bpi card to get my old account onto premium but it gives me a red bar with the following text:   Enter a valid credit card number. do you guys not acce...
  • Alfredo
  • Roadie
  • 3312 Views
  • 1 replies
  • 0 likes
  • 3312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento Premium disattivato

Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free.A cosa è dovuto questo disguido?

  • Newbie
  • Qualche giorno fa ho notato che (nonostante avessi pagato il canone mensile due settimane prima) mi è stato disattivato il servizio Premium e adesso dispongo solo di quello Free. A cosa è dovuto que...
  • Alfredo
  • Roadie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com pagamento

Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??

  • Visitor
  • Assinei a conta premium, o valor veio na tarifa do cartão, porém não disponibilizou e eu continuo com conta a free. Como faço para cancelar??
  • Alfredo
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me rechaza todas mis tarjetas cuando quiero pagar

Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para volver a contratar el plan, ya cerre sesion en tod...

  • Casual Listener
  • Cancele la tarjeta a la que se cargaba el pago del plan familiar, cuando intente cambiar la forma de pago, me marca error, aun cuando lo intente con tarjetas diferentes. Ya pase mi cuenta a free para...
  • Alfredo
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overpaid account

I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to reflect the overpayment. Thanks.

  • Newbie
  • I had paid for my regular monthly subscription and then followed that up with an annual subscription to take advantage of the discount offered. Looking to have my renewal date moved ahead a month to ...
  • Alfredo
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify family it bought a 1 month recurring for S$9.90.Th...

  • Newbie
  • So I had a Spotify family since December, however when mays payment on the 1st came my PayPal account did not have enough funds. I topped up the amount to the PayPal but instead of paying for Spotify...
  • Alfredo
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con pago para estudiantes

Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y enviarla, y cuando regrese a la app, me regreso a la ...

  • Newbie
  • Intente aplicar el descuento para estudiantes, puse mis datos bancarios y todo iba bien, el problema fue que el momento que me pidio foto de algun comprobante de mi escuela, sali para tomar foto y en...
  • Alfredo
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona suscripción plan familiar

Hola, tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan. Como podrían entrar de nuevo??

  • Newbie
  • Hola,  tenemos un plan familiar y a mí mujer y su hermano no verificaron su cuenta a tiempo y lo han sacado del plan.  Como podrían entrar de nuevo??
  • Alfredo
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Partner refused access to my Premium Family Account

HiMy partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying for it is if I can add him... and I've tried acceptin...

  • Newbie
  • Hi My partner (not married, living together at the same address for the last year) is being refused access to my Premium family account. It's just me using it.... wondering what the point of paying ...
  • Alfredo
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes