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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148201 Views

69 replies

10 likes

Premium for Family
  • 148201 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93721 Views

89 replies

4 likes

  • 93721 Views
  • 89 replies
  • 4 likes

Solved!! Cannot renew Monthly Subsciption

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford ...

Casual Listener

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I d...

No-StuNZ_Here

Casual Listener

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Should I pay to Envato Market when I download music?

PlanPremiumCountryArgentina Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Family Premium suscription and I made several Museic download to my IPhone. I thought that I shouldn´t pay for that, but I ...

Casual Listener

Plan Premium Country Argentina  Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Family Premium suscription ...

Ricardo39

Casual Listener

634 Views

2 replies

0 likes

  • 634 Views
  • 2 replies
  • 0 likes

Premium not working

PlanPremiumCountry USADeviceIphone XOperating SystemIOS My Question or Issue I was charged for premium service on October 20th, through Itunes 12.99, but Premium service not working. I have tried deleting and reinstalling, updating, nothing works.

Newbie

Plan Premium Country  USA Device Iphone X Operating System IOS   My Question or Issue  I was charged for premium service on October 20th, through Itunes 12.99, but Premium se...

Billy-J

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Can't buy Spotify Premium with Paypal

PlanFreeCountry Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could find: turning the ad blocker off, the country is the same on paypal and spotify, incognito brows...

Newbie

  Plan Free Country  Germany     My Question or Issue  Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could fi...

Billy-J

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Double charged

PlanPremium Family Country Canada DeviceSamsung Galaxy 9Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family Premium. I noticed for both September and October I was charged twice. Once for the Premium subscript...

Casual Listener

  Plan Premium Family  Country  Canada  Device Samsung Galaxy 9 Operating System   My Question or Issue  Hello! In September, I upgraded from Premium to Family...

Billy-J

Spotify Star

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Family premium

My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. PlanPremiumCountry Sg

Newbie

My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*.  Plan Premium Country  Sg    

Jose_M

Spotify Star

381 Views

1 replies

1 likes

  • 381 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problema con pago con tarjeta

Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify

Newbie

Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify

Daisy

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aitor peris

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

Newbie

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

Daisy

Spotify Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Spotify won't accept payment

PlanFree, lost premium last nightCountry Canada My Question or IssueSo my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered it in and it wouldn't accept no matter what I did, so I went back out ...

Newbie

Plan Free, lost premium last night Country  Canada  My Question or Issue So my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered...

Jose_M

Spotify Star

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've never used Spotify before, yet I just got $265 of charges from Spotify

So I just got two charges on my credit card (one for $125 and another for $140) from Spotify.Which is strange, because I have literally never used Spotify;I've never even installed the app.So needless to say, I've never signed up / registered with Sp...

Newbie

So I just got two charges on my credit card (one for $125 and another for $140) from Spotify. Which is strange, because I have literally never used Spotify; I've never even installed the app. So...

Daisy

Spotify Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify doesn't acknowledge my premium suscription

Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsuscribe and then suscribe again? Thanks!PlanFree/Pre...

Newbie

Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsu...

Daisy

Spotify Legend

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 30d trial paypal payment redirects to payment options

CountryGermany My Question or Issue I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal)My paypal doesnt show any charges.Over...

Regular

Country Germany   My Question or Issue  I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?co...

Strandinator

Regular

2349 Views

11 replies

0 likes

Payment
paypal
  • 2349 Views
  • 11 replies
  • 0 likes

Solved!! HELP! I was charged twice this month.

I was charged twice this month for the Spotify Premium Account. Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to have money taken every week from my account.Many thanks,L

Regular

   I was charged twice this month for the Spotify Premium Account.  Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to ha...

Jose_M

Spotify Star

1611 Views

6 replies

0 likes

  • 1611 Views
  • 6 replies
  • 0 likes

Superuser Contribution Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?! Help! My Visa ends at 2079.Music lover from Hong Kong.

Casual Listener

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?!   Help! My Visa...

Daisy

Spotify Legend

818 Views

7 replies

0 likes

  • 818 Views
  • 7 replies
  • 0 likes

Solved!! Producer adds music

Hi,Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.

Newbie

  Hi, Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.

Jose_M

Spotify Star

692 Views

1 replies

1 likes

  • 692 Views
  • 1 replies
  • 1 likes

Spotify doesn't allow me to pay premium and insist on family plan istead

PlanPremiumCountry Mexico DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueWhen I try to pay for premium, Spotify show me a message of not being elegible for the promotion and suggest to pay for family plan instead, I don't wan...

Newbie

Plan Premium Country  Mexico  Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue When I try to pay for premium, Spotify show me a message of n...

Jose_M

Spotify Star

408 Views

1 replies

1 likes

  • 408 Views
  • 1 replies
  • 1 likes

Spotify collects millions of dollars from us while we are forced to help each other here.

PlanPremium FamilyCountry USDeviceMacbook Pro late 2015 My Question or Issue Can't seem to upgrade to Family. When my family accepts invitation, it just brings them to my login. Any suggestions would be much appreciated.

Newbie

Plan Premium Family Country  US Device Macbook Pro late 2015   My Question or Issue   Can't seem to upgrade to Family. When my family accepts invitation, it just brings them t...

Jose_M

Spotify Star

441 Views

1 replies

1 likes

  • 441 Views
  • 1 replies
  • 1 likes

Solved!! Two premium subscriptions with same paypal

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was not posted anywhere. With the first account there was...

Casual Listener

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was no...

attila3

Casual Listener

2372 Views

1 replies

0 likes

paypal
Premium
  • 2372 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Activate Hulu" button not showing?

I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?

Newbie

I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?

Deseray3

Newbie

43553 Views

36 replies

8 likes

  • 43553 Views
  • 36 replies
  • 8 likes

Being charged after cancelling AND a month after free trial.

So I had the free month trial (Germany) in September.After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium price WITHOUT me changing anything.So in short:Septemb...

Casual Listener

So I had the free month trial (Germany) in September. After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium p...

Jose_M

Spotify Star

746 Views

1 replies

1 likes

  • 746 Views
  • 1 replies
  • 1 likes