Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 162621 Views
- 108 replies
- 12 likes
- 162621 Views
- 108 replies
- 12 likes
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18313 Views
- 27 replies
- 4 likes
- 18313 Views
- 27 replies
- 4 likes
Credit/Debit care not allowed
PlanPremiumCountry Czech RepublicDevice(iPhone 6s, iPad mini 2)Operating System(iOS 11, iOS 12) My Question or Issue Hi, my card is not accepted when I want to update my payment details.. could it be because I tried to pay for premium once with not e...
- Plan Premium Country Czech Republic Device (iPhone 6s, iPad mini 2) Operating System (iOS 11, iOS 12) My Question or Issue Hi, my card is not accepted when I want to upda...
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- Spotify Star
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Presale code not present in email
Hi, I received an email saying the 1975 were giving me special presale access to their upcoming tour, however when I went on to get tickets it asked for a code, which I was never sent. Can anyone help with this please? Thanks!
- Hi, I received an email saying the 1975 were giving me special presale access to their upcoming tour, however when I went on to get tickets it asked for a code, which I was never sent. Can anyone hel...
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- Spotify Star
- 322 Views
- 1 replies
- 0 likes
- 322 Views
- 1 replies
- 0 likes
Pagamento premium
Paguei a conta via boleto diretamente pelo App do cel e não veio ainda meu Premium gostaria de uma ajuda para esclarecer pq não veio ainda o meu Premium
- Paguei a conta via boleto diretamente pelo App do cel e não veio ainda meu Premium gostaria de uma ajuda para esclarecer pq não veio ainda o meu Premium
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Solved!! Payment failed
Hi, I got a message saying that there's a problem with the payment of my Premium account. But when I try to pay with my card or paypal it says that the payment has failed and it asks me to try again (I did try again but I get the same message every t...
- Hi, I got a message saying that there's a problem with the payment of my Premium account. But when I try to pay with my card or paypal it says that the payment has failed and it asks me to try ...
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- Newbie
- 2027 Views
- 10 replies
- 0 likes
- 2027 Views
- 10 replies
- 0 likes
Solved!!Superuser Contribution Premium isn't working!
I just paid a month's worth of Spotify today. I am in Japan and paid through a convenience store .I tried refreshing, logging out and reinstalling the app but the premium features doesn't work .
- I just paid a month's worth of Spotify today. I am in Japan and paid through a convenience store .I tried refreshing, logging out and reinstalling the app but the premium features doesn't work .
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- Spotify Legend
- 406 Views
- 1 replies
- 0 likes
- 406 Views
- 1 replies
- 0 likes
Can't change my payment CC
PlanPremiumCountryIsrael DeviceChrome on a LaptopOperating SystemUbuntu My Question or IssueI want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continu...
- Plan Premium Country Israel Device Chrome on a Laptop Operating System Ubuntu My Question or Issue I want to change my CC to a new one, even though it is an israeli card I ge...
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- Spotify Star
- 980 Views
- 7 replies
- 0 likes
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Paymentupdate payment details
- 980 Views
- 7 replies
- 0 likes
Superuser Contribution Cant access Student Discount page
I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa Rica this semester. Is there I reason I can't sign ...
- I am trying to sign up for premium with the student discount, but I keep getting a 404 error page when I try to upgrade. I am a college student at a USA university, but I am studying abroad in Costa ...
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- Spotify Legend
- 746 Views
- 3 replies
- 0 likes
- 746 Views
- 3 replies
- 0 likes
Superuser Contribution Unable to subscribe
Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE and its not pushing through. Im getting message like "oops something went wrong pls try again", i tried lots of times ...
- Im unable to subscribe using pay by mobile for 7days, though i have enough mobile balance. It always redirected me back to CONTINUE and its not pushing through. Im getting message like "oops so...
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- Spotify Legend
- 265 Views
- 1 replies
- 0 likes
- 265 Views
- 1 replies
- 0 likes
Pago mensual duplicado
buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone que yo cambie el valor inicial de los $15 pero ahora me están su...
- buenas tardes , soy Sthefany Moreno , requiero de soporte de mis pagos, porque llevan dos meses cobrándome el valor de $15 mil pesos más $7.500 de Spotify para universitarios, se supone...
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- Spotify Star
- 308 Views
- 1 replies
- 1 likes
- 308 Views
- 1 replies
- 1 likes
Subscriptions for student Premium
Hi everyone, I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when I try to enter the card things, the page propose me the can...
- Hi everyone, I'm from Switzerland but I live in Montreal for 4 months (exchange programme). I had a gift card before but it's finish now. I would suscribe a strudent premium account but when...
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- Spotify Star
- 232 Views
- 1 replies
- 1 likes
- 232 Views
- 1 replies
- 1 likes
Superuser Contribution Two Accounts same user : South Africa
hello allin South africa we dont have a family plan, so what i want is two account,one of wich i'll use at work (and so will others)the other account will be my personal account.obviously i will pay two subscriptions, thats cool, but i cant find an o...
- hello all in South africa we dont have a family plan, so what i want is two account, one of wich i'll use at work (and so will others) the other account will be my personal account. obvio...
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- Spotify Legend
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Superuser Contribution I have Spotify Premium for Students but cannot access Hulu
PlanPremium for StudentsCountryUSA DeviceAll devicesOperating SystemAll OS My Question or Issue I used to be able to use Hulu just fine, but now I can't at all. I tried contacting Hulu about this and said my premium for students ended back in April o...
- Plan Premium for Students Country USA Device All devices Operating System All OS My Question or Issue I used to be able to use Hulu just fine, but now I can't at all. I t...
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- Spotify Legend
- 356 Views
- 1 replies
- 0 likes
- 356 Views
- 1 replies
- 0 likes
Spotify students
My Question or Issue Hello!I've been approved for spotify students, but meanwhile I was waiting for the approval, I activated the premium account subscription ( 9,99 euros per month). Starting for the next month, can I use the student subscription? R...
- My Question or Issue Hello! I've been approved for spotify students, but meanwhile I was waiting for the approval, I activated the premium account subscription ( 9,99 euros ...
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- Community Legend
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Cannot pay via phone - reached max number of subscriptions per phone number
PlanPremiumCountry GermanyDeviceHTC One M9 Operating SystemAndroid My Question or Issue I used to always pay via my smart phone, but unfortunately this time when I tried to pay for my premium account it said, that I have reached the maximum number of...
- Plan Premium Country Germany Device HTC One M9 Operating System Android My Question or Issue I used to always pay via my smart phone, but unfortunately this t...
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- Spotify Star
- 325 Views
- 3 replies
- 0 likes
- 325 Views
- 3 replies
- 0 likes
Charged twice per month
Norwegian Premium to UK Student Premium Norway - Switched to UK I paid for this month's premium on the the 14th, but I was registered for the Norwegian Spotify and as I'm a UK student I decided to change the country in the settings and card informati...
- Norwegian Premium to UK Student Premium Norway - Switched to UK I paid for this month's premium on the the 14th, but I was registered for the Norwegian Spotify and as I'm a UK student I...
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- Community Legend
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Paguei o boleto do plano mensal de R$ 16,90 a tres dias, ate agora nao foi liberado minha conta prem
Paguei meu boleto de R$ 16,90 a três dias e minha conta premium ainda não foi liberada. O que devo fazer?
- Paguei meu boleto de R$ 16,90 a três dias e minha conta premium ainda não foi liberada. O que devo fazer?
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- Spotify Star
- 503 Views
- 1 replies
- 0 likes
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Pagamento boleto pay
- 503 Views
- 1 replies
- 0 likes
Cancel my free trail
My Question or Issue how do I cancel my free trail before you charge me
- My Question or Issue how do I cancel my free trail before you charge me
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- Spotify Star
- 490 Views
- 1 replies
- 0 likes
- 490 Views
- 1 replies
- 0 likes
Still on free but paying for Premium.
PlanFree/PremiumCountry CANADADeviceSamsung A8Operating SystemAndroid My Question or Issue Hi, ive tried to sign it sign out. My payments are not pending and keep being being charged for premium but my acvount states I am on free. TIA
- Plan Free/Premium Country CANADA Device Samsung A8 Operating System Android My Question or Issue Hi, ive tried to sign it sign out. My payments are not pending and keep b...
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- Spotify Star
- 422 Views
- 1 replies
- 0 likes
- 422 Views
- 1 replies
- 0 likes
Solved!! Change payment date
PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...
- Plan Premium Country sweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (Fo...
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- Music Fan
- 2242 Views
- 2 replies
- 0 likes
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chargedatedebitDebit CardmoneyPayment
- 2242 Views
- 2 replies
- 0 likes
cant verify or modify address for my family subscription
PlanFree/PremiumCountry GustemalaDeviceiPhone 7Operating SystemIOS 10 My Question or Issue How can i fix my address ?
- Plan Free/Premium Country Gustemala Device iPhone 7 Operating System IOS 10 My Question or Issue How can i fix my address ?
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- Community Legend
- 689 Views
- 1 replies
- 1 likes
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address verification
- 689 Views
- 1 replies
- 1 likes