Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62419 Views
43 replies
3 likes

62419 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8079 Views
23 replies
2 likes

8079 Views
23 replies
2 likes

Solved!! Canceling premium

Canada iPhone 6s IOS 11 Are my playlists deleted when I cancel my premium? Or do they just un-download?

MrDangerous99
Casual Listener
Canada iPhone 6s IOS 11 Are my playlists deleted when I cancel my premium? Or do they just un-download?
2018-07-06 8:33:34 PM
2018-07-06 9:34:21 PM
Loxer
Community Legend
574 Views
3 replies
0 likes

574 Views
3 replies
0 likes

Spotify Canceled My Premium Subscription 5 Days Early And Made Me Subscribe Again

So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't prorata me but told me to sign up again, essential...

chanxmanx
Casual Listener
So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't...
2018-07-05 7:02:35 AM
2018-07-06 6:34:01 PM
chanxmanx
Casual Listener
539 Views
2 replies
0 likes
cancellation
Premium
Subscription

539 Views
2 replies
0 likes

Cant find Spotify DM help

Hi,I want to contact Spotify Sweden for help with the subscription. The last time I needed help I was able to do so with DM. Now, I just can't find the DM or online chat with personnel. Any help is appreciated

mrfsrf
Newbie
Hi, I want to contact Spotify Sweden for help with the subscription. The last time I needed help I was able to do so with DM. Now, I just can't find the DM or online chat with personnel. Any he...
2018-07-06 1:24:48 PM
2018-07-06 3:57:21 PM
Loxer
Community Legend
528 Views
1 replies
0 likes

528 Views
1 replies
0 likes

Been charged on my credit card statement but not recieving premium features

Been charged for months on my credit card statement but not receiving premium. I re installed the app a couple times and no access.The reference number on my statement is

Finsbucs
Newbie
Been charged for months on my credit card statement but not receiving premium. I re installed the app a couple times and no access. The reference number on my statement is <removed sensiti...
2018-07-05 6:39:32 PM
2018-07-06 3:13:21 PM
Luke
Spotify Star
328 Views
1 replies
0 likes

328 Views
1 replies
0 likes

Solved!! HELP FOR PAYMENT

I have a postepay connected to a spotify premium account that i don't remember the username, e-mail and password. I'm still paying 10 $ a month for nothing. The question is: how can i stop pay?

tedofrenci
Casual Listener
I have a postepay connected to a spotify premium account that i don't remember the username, e-mail and password. I'm still paying 10 $ a month for nothing. The question is: how can i stop pay?
2018-07-04 7:14:28 PM
2018-07-06 3:02:31 PM
Luke
Spotify Star
595 Views
3 replies
0 likes

595 Views
3 replies
0 likes

Superuser Contribution Cobro doble

Spotify me está cobrando DOBLE cada mes por mi suscripción premiun vía PAYPAL y AYDEN y el cobro se realiza en diferentes días y ni siquiera tengo ligado paypal en mi cuenta de spotify. Qué está PASANDO? LLEVAN MESES ROBANDOME

Melissa_94
Newbie
Spotify me está cobrando DOBLE cada mes por mi suscripción premiun vía PAYPAL y AYDEN y el cobro se realiza en diferentes días y ni siquiera tengo ligado paypal en mi cuenta de spotify. ...
2018-07-04 1:27:25 AM
2018-07-06 2:57:09 PM
SergioDavid
Roadie
402 Views
1 replies
0 likes

402 Views
1 replies
0 likes

Superuser Contribution Changed credit card info and got charged 10BRL

I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why did I get charged way more than that?

Maikeps
Newbie
I changed my credit card info on my account and got charged 10BRL on the new card (that's about 2.50USD). I read that spotify charges 0.00USD, or 0.01USD to confirm that the card exists, but why did ...
2018-07-04 4:03:05 PM
2018-07-06 2:54:15 PM
SergioDavid
Roadie
646 Views
1 replies
1 likes
Credit Card Update

646 Views
1 replies
1 likes

Superuser Contribution Drake ads on premium

I have some questions on this Drake ad campaign. Why am I being served ads in premium membership? I can accept promoting new releases but this is obviously beyond that.How long this campaign will go on?Is this going to repeat and be a business strate...

kunil
Casual Listener
I have some questions on this Drake ad campaign. Why am I being served ads in premium membership? I can accept promoting new releases but this is obviously beyond that. How long this...
2018-07-01 12:59:58 AM
2018-07-06 12:49:50 PM
mrtomte
Newbie
1735 Views
5 replies
16 likes

1735 Views
5 replies
16 likes

Payment

PlanPremium (Student)Country CanadaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid, Windows 10 My Question or Issue I have paid for a full year (at least i thought) of premium for a student. That should be 12 months with the one payment.Why does ...

user-removed
Visitor
Plan Premium (Student) Country Canada Device Samsung Galaxy S7 Edge Operating System Android, Windows 10 My Question or Issue I have paid for a full year (at least i thou...
2018-07-05 7:30:13 PM
2018-07-06 9:15:53 AM
Maxim
Spotify Star
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

Need Help Canceling Premium

Hi everyone, I only have this one Spotify account and my account overview says it’s spotify free. According to my bank records, I have Spotify premium. I entered every email I have into the password reset tool and this account was the only one found....

Bill1357988
Casual Listener
Hi everyone, I only have this one Spotify account and my account overview says it’s spotify free. According to my bank records, I have Spotify premium. I entered every e...
2018-07-05 9:14:36 PM
2018-07-06 9:11:10 AM
Maxim
Spotify Star
375 Views
1 replies
0 likes

375 Views
1 replies
0 likes

Solved!!Superuser Contribution Student credentials

Q: where can I check if my student credentials are transferred to my new account? Hi, I recently got help changing my account from logging in with facebook to using email+password via spotify chat. (So I dont have to open fb everytime I log in). The ...

DutchCar
Casual Listener
Q: where can I check if my student credentials are transferred to my new account? Hi, I recently got help changing my account from logging in with facebook to using email+password v...
2018-06-29 10:47:24 AM
2018-07-06 3:36:00 AM
Alfredo
Roadie
928 Views
5 replies
0 likes

928 Views
5 replies
0 likes

Student premium

Hello, this is just a quick question really, I am on the student plan for Spotify and it will run out soon, I want to know when it runs out, what are my payment options, like it says I will be automatically charged £14.99 but is there a way to get to...

Michaellomax001
Newbie
Hello, this is just a quick question really, I am on the student plan for Spotify and it will run out soon, I want to know when it runs out, what are my payment options, like it says I will be automa...
2018-07-05 12:30:59 AM
2018-07-06 1:19:11 AM
Bethany_Dawn
Community Legend
320 Views
1 replies
0 likes

320 Views
1 replies
0 likes

I cant pay for premium, it wont accept any card

I've tried paying for premium today from multiple internet connections, tried using multiple different cards, all of which are 3D secure and meet all the other requirements. Iv'e tried buying a gift card, that didnt work. Everytime I try I get the er...

JoshMunkie
Newbie
I've tried paying for premium today from multiple internet connections, tried using multiple different cards, all of which are 3D secure and meet all the other requirements. Iv'e tried buying a gift ...
2018-07-05 9:18:50 PM
2018-07-05 11:15:16 PM
Loxer
Community Legend
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

Solved!!Superuser Contribution Cambio de Premium Universitario a Familiar

He cambiado de Premium Universitario a ser añadido a un Plan Familiar, mi pregunta es si es que me seguirán cobrando el Plan Universitario o automáticamente me dejaran de cobrar debido a que me añadieron a un Plan Familiar? Gracias

VincentDAce
Casual Listener
He cambiado de Premium Universitario a ser añadido a un Plan Familiar, mi pregunta es si es que me seguirán cobrando el Plan Universitario o automáticamente me dejaran de cobrar debido a que me añadi...
2018-07-02 10:59:23 AM
2018-07-05 9:23:29 PM
VincentDAce
Casual Listener
821 Views
2 replies
0 likes

821 Views
2 replies
0 likes

Não consigo atualizar os dados do cartão da conta familiar

Tinha uma conta premium, mas mudei de cartão e precisava atualizar os dados de pagamento para começar a cobrança no novo cartão. Quando fui atualizar os dados, não consigo colocar nenhum cartão de crédito! Mesmo seguindo todos os passos no guia do si...

DuarteCarlos
Newbie
Tinha uma conta premium, mas mudei de cartão e precisava atualizar os dados de pagamento para começar a cobrança no novo cartão. Quando fui atualizar os dados, não consigo colocar nenhum cart...
2018-07-05 7:31:46 AM
2018-07-05 8:46:32 PM
Bittencourt
Spotify Star
637 Views
1 replies
0 likes

637 Views
1 replies
0 likes

Premium, payment method and Countries

Hi everyone, I have a curiosity ...I apologize if I was not able to find an answer that is present in the forum, but I tried to find something but I did not find anything ...1) I created an account on Spotify2) The account was created in Italy3) Stil...

campanella700
Casual Listener
Hi everyone, I have a curiosity ... I apologize if I was not able to find an answer that is present in the forum, but I tried to find something but I did not find anything ... 1) I created an acc...
2018-07-04 3:38:20 PM
2018-07-05 4:37:19 PM
Coralyne
Newbie
516 Views
4 replies
0 likes

516 Views
4 replies
0 likes

I paid but I still don’t have premium

so A few days ago my monthly payment for Spotify was canceled by my bank because my card was lost and all transactions were upheld ! So , I transferred the money to Spotify through the bank portal and It went through but I still don’t have premium ye...

aj0_o
Newbie
so A few days ago my monthly payment for Spotify was canceled by my bank because my card was lost and all transactions were upheld ! So , I transferred the money to Spotify through the bank portal an...
2018-07-05 3:15:50 PM
2018-07-05 3:35:26 PM
kejt_
Community Legend
335 Views
1 replies
0 likes
Payment
Subscription

335 Views
1 replies
0 likes

Superuser Contribution Cannot Cancel

PlanPremiumCountry USADeviceSamsung Galaxy S5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Several months ago there was a bit of confusion regarding my account, most of which was my fault. But as a result Spotify said I...

pphelps07
Casual Listener
Plan Premium Country USA Device Samsung Galaxy S5 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Several months ago there was a ...
2018-07-04 2:33:10 AM
2018-07-05 12:06:07 PM
pphelps07
Casual Listener
675 Views
2 replies
0 likes

675 Views
2 replies
0 likes

Why have I been told I am automatically being upgraded to a family subscription from premium?

Hinge1838
Newbie
Why have I been told I am automatically being upgraded to a family subscription from premium?
2018-07-04 7:54:45 PM
2018-07-05 10:10:29 AM
Maxim
Spotify Star
301 Views
1 replies
0 likes

301 Views
1 replies
0 likes

hulu/spotify subscription gift card

PlanSpotify/Hulu combined studnet planCountry USDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 hulu gift cards but I cannot redeem them through the Hulu website because the account is ran by spotify. Is t...

JSTEW2
Newbie
Plan Spotify/Hulu combined studnet plan Country US Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have 2 hulu gift car...
2018-07-05 4:28:31 AM
2018-07-05 10:09:32 AM
Maxim
Spotify Star
496 Views
1 replies
0 likes

496 Views
1 replies
0 likes

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