Can't change my payment CC

[levi01153]

Plan

Premium

Country

Israel

Device

Chrome on a Laptop

Operating System

Ubuntu

My Question or Issue

I want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continue, change your account's location or use a different payment method.".

Again, my selected account's country is IL and the CC is an israeli one..

Can someone help me with that?

[Billy-J]

Hey @levi01153, and welcome to the community.

Hope you're doing great!

 Could you try using another browser or incognito mode to see if that makes a differnence? If that doesn't help, could you send me a screenshot of the error message you're recieving? Please hide sensitive info when posting to the community.

Keep me posted 🙂

[levi01153]

I have tried both incognito and a different browser, it's not working.

Here is a screenshot:
CC-error

[Billy-J]

@levi01153,

Thanks for the screenshot 🙂

Could you try using another device, using a different home network? Also, its's important not to use a VPN in this case.

Let me know how this goes!

[levi01153]

I tried it also on a different device with a different network, still not working..

I wasn't using a VPN but I don't see why it would matter since the validation is between the country selected on my profile and the CC country.

Do you have an actual lead on why this is happening? Do you know of a way to contant some spotify support via Email or something?

Thanks.

[Billy-J]

@levi01153,

Thanks for the reply 🙂 Let's get some troubleshooting done first to see if we can get this issue resolved.

This seems like an issue with the card. Let's double check that you:

• have the correct country settings of the card to match the ones in the account
• currently reside in Israel
• tried shifting between Wifi and mobile data

Also, keep in mind that if you have moved somewhere permanently, you do need to change the country settings on your account as explained in this support article.

Let me know how this goes 🙂

[levi01153]

I am an Israeli citizen and live in Israel, my selected country is Israel as you can see at the bottom of my screen shot.

My card is an Israeli card issued by Leumi Card.

I did change the wifi to mobile network, I turned the wifi off and tried and then turned the mobile network off and wifi on.

[Billy-J]

@levi01153,

Thanks for the reply 🙂

This seems odd. Could you try contacting your bank to see what they can do on their end?

Keep me posted.