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My Question or Issue
Hello, kind people of Spotify.
I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a message I already have a trial active.
I have never used a Premium trial, and even the receipts have no entry about a trial.
Thanks for your help.
Solved! Go to Solution.
Hey there @SimonTravnicek,
Thanks for getting back in touch.
Could you try again using a different internet connection and a different device?
If those steps don't do the trick, we suggest that you try with a different payment method.
Let us know how it goes.