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Can't redeem the Premium trial even though I've never started a trial before

Solved!

Can't redeem the Premium trial even though I've never started a trial before

Plan

Free-Premium

Country

Czech Republic

Device

Lenovo

Operating System

Windows 10

 

My Question or Issue

Hello, kind people of Spotify.

 

I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a message I already have a trial active.

 

I have never used a Premium trial, and even the receipts have no entry about a trial.

 

Thanks for your help.

Reply

Accepted Solutions
Marked as solution

Hey there @SimonTravnicek

 

Thanks for getting back in touch. 

 

Could you try again using a different internet connection and a different device?

 

If those steps don't do the trick, we suggest that you try with a different payment method

 

Let us know how it goes.

EniModerator
Help others find this answer and click "Accept as Solution".
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

View solution in original post

5 Replies

Hey @SimonTravnicek, thanks for reaching out to the Community!

Could you try purchasing your Premium subscription here using a different browser or private window? If that doesn't help, can you let me know if you have used your payment method with any of Spotify's services (such as paying for a different account or paying for a friend)? 

Keep me posted!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hello, Billy-J. I tried to pay both from the anonymous window and another browser (Firefox), but it still gives me the same error. As I stated before, I have never paid for any Spotify service, nor have I tried a free trial of Premium before. Not even for anyone other my payment information.
Marked as solution

Hey there @SimonTravnicek

 

Thanks for getting back in touch. 

 

Could you try again using a different internet connection and a different device?

 

If those steps don't do the trick, we suggest that you try with a different payment method

 

Let us know how it goes.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

I contacted Customer Support and they said I already had Premium once, even though I never did. So my problem is theoretically solved.

Hi @SimonTravnicek

 

Thanks for your reply.

 

If you have any further doubts or questions, we suggest keeping in touch with our Support team, as they're the ones who can check your account and provide all the info about it that you need. 

 

In case you need help with anything else, just let us know. 

 

Cheers!

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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