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mjassalina · 2019-12-07

Plan

Premium

Country

PH

Device

Realme 5

Operating System

Android 9

Card Used

VISA Credit Card

My Question or Issue

In my credit card, I was billed by Php 129 on the first day?

I am new user, account created today 12/8/2019 PST 3:00am

Do you have solution for this?

Thanks and Regards,

Jassfer

Billy-J · 2019-12-08

Hey @mjassalina, thanks for reaching out to the Community!

Could you send me a screenshot of your Receipts page? Make sure to hide sensitive info when posting to the Community.

Keep me posted 🙂

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mjassalina · 2019-12-09

here it is.

Billy-J · 2019-12-10

Hey @mjassalina,

Thanks for that screenshot!
Do you remember using your payment method on any of Spotify's services, whether it's for you or a friend/family member?

Keep me updated 🙂

Billy-JSpotify Star

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mjassalina · 2019-12-10

It's my new release Visa Card, First time I used to myself only.

Thank you.

Billy-J · 2019-12-10

Hey @mjassalina,

Hm, that's odd.

I'd recommend getting in touch with Customer Support here.

Have a nice day 🙂

Billy-JSpotify Star

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Note: I'm not a Spotify employee.

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