Subscription ( 3 Months Free Trial for new user )

[mjassalina]

Plan

Premium

Country

PH

Device

Realme 5

Operating System

Android 9

Card Used

VISA Credit Card

My Question or Issue

In my credit card, I was billed by Php 129 on the first day?

I am new user, account created today 12/8/2019 PST 3:00am

Do you have solution for this?

Thanks and Regards,

Jassfer

[Billy-J]

Hey @mjassalina, thanks for reaching out to the Community!

Could you send me a screenshot of your Receipts page? Make sure to hide sensitive info when posting to the Community.

Keep me posted 🙂 

[mjassalina]

 

here it is.

[Billy-J]

Hey @mjassalina,

Thanks for that screenshot!
Do you remember using your payment method on any of Spotify's services, whether it's for you or a friend/family member?

Keep me updated 🙂 

[mjassalina]

It's my new release Visa Card, First time I used to myself only.

Thank you.

[Billy-J]

Hey @mjassalina,

Hm, that's odd. 

I'd recommend getting in touch with Customer Support here.

Have a nice day 🙂