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Can't pay with my Mastercard in Nigeria

Can't pay with my Mastercard in Nigeria

 

Plan

Student premium

Country

Nigeria

Device

Android

Operating System

  1. Android

 

My Question or Issue

I can't pay with my Gt bank mastercard in Nigeria please help.

 

 

 

 

 

Reply
1 Reply

Hey @AnonymousGrace,

 

Welcome to the Community and thanks for reaching out!

 

In order for the payment to go through without issues, make sure that your card:

  • Is registered in the same country to your Spotify account.
  • Hasn't expired or isn't canceled.
  • Is enabled for foreign, secure online, and recurring purchases. Look for these settings in your bank’s mobile app or contact your bank directly.

You'll also need to activate the mandatory 2-factor authentication, which you can also do in the settings in your bank's mobile app. Once you've checked these, you can try the following:

  • Open a private / incognito window in your browser and try subscribing from there.
  • Clear your browser's cache and cookies and try subscribing again,
  • Try with another browser.
  • Try with another device.

If you're still having difficulties, it's best you get in touch with the folks over at Customer Support, who'll help you further.

 

Hope this info was useful. The Community is always here if there's anything else you need assistance with.

 

Cheers!

YordanModerator
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