Vodafone Entertainment package ended

[Benjihome]

Plan

Premium

Country

UK

Device

Macbook Pro late 2025; Samsung S26 Ultra; Ipad

Operating System

iOS 14.5; Android 16

My Question or Issue

My Vodafone Premium Spotify subscription has expired last month - April 2026. I want to subscribe to Premium Duo but it keeps saying that I still have Spotify subs through Vodafone which I dont any more.  There is no way to access the entertainment package on Vodafone as it isnt there anymore.  How long should this take to revert to standard account so I can then upgrade?

[AlejaR]

Hey there @Benjihome,

Thanks for posting in the Community and welcome. 

Since you’ve noticed it’s not possible to take any actions at the moment, we'd suggest you get in touch with Vodafone Customer Service. Once your account goes to free service, you'll be able to subscribe to Duo using our web page.

Usually, when you subscribe to Spotify through your mobile or internet provider, you'll need to cancel with their help. This is usually possible through their app and in most cases the cancellation will happen on the next plan renewal date.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.