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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5291 Views
  • 23 replies
  • 2 likes
  • 5291 Views
  • 23 replies
  • 2 likes

Solved!! Ad still pop up even though i already pay premium mini

PlanPremium miniCountryIndonesiaDeviceOperating System(Androis, windows.) My Question or IssueI already paid for premium mini but ads still pop up, it didnt occur on my smartphone (not yet at least) but on windows spotify app ads still pop up, if som...

  • Casual Listener
  • Plan Premium mini Country Indonesia Device Operating System (Androis, windows.)   My Question or Issue I already paid for premium mini but ads still pop up, it didnt occur on my smartph...
  • Maxim
  • Spotify Star
  • 131 Views
  • 3 replies
  • 0 likes
  • 131 Views
  • 3 replies
  • 0 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

  • Casual Listener
  • Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...
  • 31l3ebstqvsu4usgscgz
  • Casual Listener
  • 537 Views
  • 12 replies
  • 4 likes
  • 537 Views
  • 12 replies
  • 4 likes

Subscription renewal after a long time

Hello there fellow Spotify users! I've been using my account for about two years now and recently I lost the ability to pay for subscription (credit card issues), so i had to go to another streaming service where i got a nice offer to use it for 1 wh...

  • Casual Listener
  • Hello there fellow Spotify users!  I've been using my account for about two years now and  recently I lost the ability to pay for subscription (credit card issues), so i had to go to anoth...
  • Bittencourt
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Link Spotify to Patreon

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

My premium plan showing me costs in Singapore dollars and I am in India. How do I fix this?

I am unable to upgrade to premium because I am being shown premium charges in SGD instead of INR. How do I fix this?

  • Visitor
  • I am unable to upgrade to premium because I am being shown premium charges in SGD instead of INR. How do I fix this?
  • Billy-J
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo payment with 12 month gift card

Hello,Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use? Thank you in advance for your response. Best regards, Catherine Trebuchet

  • Regular
  • Hello, Is it possible to subscribe to premium duo and pay it with a 12 month spotify giftcard? If not which gift card should I use?   Thank you in advance for your response.   Best reg...
  • Maxim
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • 143 Views
  • 3 replies
  • 0 likes

Solved!! I have tried multiple times to enter a gift card, and it says that I can't.

I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscription is a Premium Individual, which should be usab...

  • Visitor
  • I get the error: "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." However, my subscri...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Cant download seongs in my Premium DUO

Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium.How to solve this?

  • Visitor
  • Mye wifes Spotify account show Premium DUO. But she are not allowed to download sengs. When trying to download Spotify ask her to upgrade to Premium. How to solve this?
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

How can I get my money back? I cancelled my subscription but still charged.

I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I would go to a free plan today, March 23, but I still...

  • Visitor
  • I cancelled my subscription on the da my plan ended; however, I was debited for the next month's payment. When I cancelled, it appeared that my plan had cancelled for that day (March 22) and that I w...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Solved!! How do I set it to auto-pay using PayPal?

Spotify sent an email and indicated that auto-pay was now turned off.

  • Visitor
  • Spotify sent an email and indicated that auto-pay was now turned off.
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • JLK7
  • Visitor
  • 11424 Views
  • 3 replies
  • 8 likes
  • active military
    discount
    military
  • 11424 Views
  • 3 replies
  • 8 likes

Me registre para que me cobraran plan de estudiante y están cobrando normal

Estoy registrada hice todo el trámite para que me cobraran el plan de estudiante y me están cobrando normal y no es justo

  • Visitor
  • Estoy registrada hice todo el trámite para que me cobraran el plan de estudiante y me están cobrando normal y no es justo
  • osornios
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Pourquoi j'ai un abonnement premium Student et je paye celui d'un adulte ?

J'ai renouvelé mon abonnement étudiant en décembre et j'ai reçu le mail sur mon adresse mail étudiante pour confirmer que j'avais un abonnement étudiant (prélèvement en décembre 5.99€). Depuis janvier je suis prélevé comme un abonnement adulte (10.99...

  • Visitor
  • J'ai renouvelé mon abonnement étudiant en décembre et j'ai reçu le mail sur mon adresse mail étudiante pour confirmer que j'avais un abonnement étudiant (prélèvement en décembre 5.99€). Depuis janvie...
  • osornios
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Plan changes

How can I leave family plan and start individual plan but will I keep all liked songs and playlists?

  • Visitor
  • How can I leave family plan and start individual plan but will I keep all liked songs and playlists?
  • AdamDam
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

PAYMENT

Good day, how long does it take to get a refund after canceling a premium subscription?

  • Visitor
  • Good day, how long does it take to get a refund after canceling a premium subscription?
  • Bittencourt
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes