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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46175 Views
  • 16 replies
  • 4 likes
  • 46175 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20323 Views
  • 6 replies
  • 1 likes
  • 20323 Views
  • 6 replies
  • 1 likes

Superuser Contribution Not extend

I already paid for extend spotify 3 month.but until now not yet extend to me

  • Not applicable
  • I already paid for extend spotify 3 month.but until now not yet extend to me
  • Vasil
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

payment

My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.

  • Visitor
  • My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!! 3 month free trial seems to not be 3 months

I started a new Spotify account today. i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month and not 3 months. Why is that? country USA, iphone 11, ios...

  • Casual Listener
  • I started a new Spotify account today.  i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month ...
  • Luan
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit Card was compromised. Trying to enter new card but can't get it done. Need help

My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help

  • Visitor
  • My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not accepting my card in Nigeria

I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them workedPlan PremiumCountryNigeriaDeviceRedmi 7 and WebOperating Syst...

  • Visitor
  • I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them worked Plan ...
  • Jeremy
  • Moderator
  • 278 Views
  • 2 replies
  • 2 likes
  • 278 Views
  • 2 replies
  • 2 likes

Solved!! Why my premium subscription disappeared?

I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it.And after that my premium subscription disappeared. Why and how I can fix it?

  • Casual Listener
  • I've bought my one year premium 21 feb 2024 by gift card in Russia.  I changed country in profile when spotify asked me to do it. And after that my premium subscription disappeared. Why and ho...
  • w1xtog6qdenvgv51n9vm
  • Casual Listener
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Charged Today For 1 Month - Subscription Ended Immediately

Plan - Premium FamilyCountry - UK Hi, I cancelled the premium account today. I did not realise that today was the billing date and £16.99 has been debited from my bank account. I have now been immediately reduced to Spotify Free, but have paid today ...

  • Casual Listener
  • Plan - Premium Family Country - UK   Hi,  I cancelled the premium account today. I did not realise that today was the billing date and £16.99 has been debited from my bank account.&...
  • graemebird79
  • Casual Listener
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

I cannot cancel my subscription

I have tried to cancel my subscription at least once. Maybe even twice. The first time I don’t know for sure, but after I was charged for another month and I thought I was cancelled I’m sure I cancelled my premium (back to free). However today I was ...

  • Newbie
  • I have tried to cancel my subscription at least once. Maybe even twice. The first time I don’t know for sure, but after I was charged for another month and I thought I was cancelled I’m sure I cancel...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution ive never used the spotify 3months offer i think ive been hacked

PlanFreeCountry Device Operating System My Question or IssueThere's an offer on honey for premium and I can't use it because it says I already used it when I never did, is there a way I can try and get back the offer, I think i've been hacked.

  • Visitor
  • Plan Free Country   Device   Operating System     My Question or Issue There's an offer on honey for premium and I can't use it because it says I already used it when I ...
  • Kiril
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

How to leave my friends duo plan

Please help me I want to leave my friends plan and start my own   

  • Visitor
  • Please help me I want to leave my friends plan and start my own     
  • TreyAnastasio
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution My money is deducted , but the premium subscription is not showing.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free but paid for Premium Country India Device Redmi 5A Operating System Android 8.1 My Question or Issue While buying one mon...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free but paid for Premium Country India Device Redmi 5A Ope...
  • CarlosE
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Cancelled

PlanFree/PremiumCountryColombiaDevice(Redmi Note 10s)Operating System(Android) My Question or Issuehello I have a problem and it is that I had the premium plan for the 3-month subscription and I canceled my card and the subscription could not be comp...

  • Newbie
  •   Plan Free/Premium Country Colombia Device (Redmi Note 10s) Operating System (Android)   My Question or Issue hello I have a problem and it is that I had the premium plan for th...
  • Alex
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have been charged twice for the last three months. What can I do to get that stopped and get a refund for what ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)          I h...
  • Yordan
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotifys web page for the Premium offer is incorrect

PlanFree/PremiumCountrySweden DeviceLaptop pcOperating SystemWindows 11 My Question or IssueI try to redeem the Premium offer and want to pay by Mastercard. The page for paying is incorrect and returns a message saying that SPotifys page seems to hav...

  • Visitor
  • Plan Free/Premium Country Sweden   Device Laptop pc Operating System Windows 11   My Question or Issue I try to redeem the Premium offer and want to pay by Mastercard. The page f...
  • Kiril
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

payment for premium for other account, same credit card

Planfree,CountrycanadaDeviceandroid tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an offer for 3 free months of premiumI am trying to use a credit card that my son used for his free premium account to get th...

  • Visitor
  • Plan free, Country canada Device android tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have an offer for 3 free months of premium I am ...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Nececito dar de baja la suscripcion

Nececito dar de baja la suscripcion y no sé cuál es mi cuenta 

  • Visitor
  • Nececito dar de baja la suscripcion y no sé cuál es mi cuenta 
  • TreyAnastasio
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo problem

Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise

  • Newbie
  • Hi Spotify My husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other pers...
  • OscarDC
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

I’ve been charged twice

I have been charged premium twice every month and I only have one subscription

  • Visitor
  • I have been charged premium twice every month and I only have one subscription
  • Ximzend
  • Gig Goer
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution I started my premium trial, but I can't listen to downloaded music without data.

PlanFree/PremiumCountryGermanyDeviceSamsung A7Operating SystemAndroid(?) My Question or IssueI started my premium trial yesterday (on the 1st may) and I downloaded some music then.Today I tried listening to my downloaded music, but I had to turn on m...

  • Newbie
  • Plan Free/Premium Country Germany Device Samsung A7 Operating System Android(?)   My Question or Issue I started my premium trial yesterday (on the 1st may) and I downloaded some music...
  • Elena
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Following update payment popup on app renews Spotify Premimum, even if you were on a different plan.

Plan: Spotify DuoCountry: New Zealand DeviceOnePlus 6Operating SystemAndroid 11 My IssueMy card expired and when I went into the app there was a popup saying something like 'your card has expired add payment method here' which I clicked, added paymen...

  • Casual Listener
  • Plan: Spotify Duo Country: New Zealand   Device OnePlus 6 Operating System Android 11   My Issue My card expired and when I went into the app there was a popup saying something l...
  • Kiril
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • 123 Views
  • 3 replies
  • 0 likes