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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10053 Views
  • 23 replies
  • 2 likes
  • 10053 Views
  • 23 replies
  • 2 likes

You are not covered by this plan.

I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the phrase 申し訳ありません。お客様はこのプランの対象ではありません。Premiumにアップグレードする方...

  • Visitor
  • I'm using Spotify Japan. I'm currently signing up for a new account and having a free trial for 3 months. But when I'm trying to pay for the family plan, I can't proceed to the next step with the ph...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Moving from Family to Duo

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts rever...

  • Casual Listener
  • My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address,...
  • Baer_sky
  • Newbie
  • 327 Views
  • 7 replies
  • 0 likes
  • 327 Views
  • 7 replies
  • 0 likes

Superuser Contribution Charged for spotify premium individual but still showing have not paid

I paid for spotify premium individual on the second of august now I received an email telling me have not paid how do i solve this i have the payment receipt both from spotify and from my bank

  • Visitor
  • I paid for spotify premium individual on the second of august now I received an email telling me have not paid how do i solve this i have the payment receipt both from spotify and from my bank
  • AlejaR
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelei meu plano e fui cobrada mesmo assim

Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da minha conta Premium.

  • Visitor
  • Bom dia! Cancelei meu plano Premium, passei para o free e mesmo assim fizeram cobrança no meu cartão de crédito. Quero o cancelamento da transação, com o estorno do valor e o cancelamento efetivo da ...
  • Vasil
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Subscription Options

I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option?Plan: PremiumCountry: Philippines Device(iPhone)

  • Newbie
  • I would like to update my Spotify payment but could not see the annual coverage option. Only the monthly. How do I choose the annual option? Plan: Premium Country: Philippines   Device ...
  • IzunaUchiha
  • Newbie
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium not working after paying

I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has changed so I used a gift card and it still doesn`t ...

  • Casual Listener
  • I tried for the free trial, and my account says that its still the free version but when i login in the web it says i have premium but on the app I don`t have the features of premium and nothign has ...
  • Vasil
  • Moderator
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your payment method and country don't match

PlanFree/PremiumCountryEthiopiaDevice(iPhone 15) My Question or IssueWhy Spotify won't fix this bug where the card issuing country and account country are basically the same yet can't even subscribe?I thought there was a problem on my account and end...

  • Casual Listener
  • Plan Free/Premium Country Ethiopia Device (iPhone 15)   My Question or Issue Why Spotify won't fix this bug where the card issuing country and account country are basically the same yet ...
  • Joan
  • Moderator
  • 155 Views
  • 4 replies
  • 0 likes
  • 155 Views
  • 4 replies
  • 0 likes

Superuser Contribution I purchased premium mini, money got deducted but premium not working

I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen

  • Visitor
  • I purchased premium mini, money got deducted from my account but premium not working and while transaction it said payment failed on Spotify screen
  • Dessi
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanPremium DuoCountryChileDevice(Samsung Galaxy A74 / A24 )Operating System(iOS 13) My Question or IssueHello, I recently changed my premium to Duo hoping I could add my partner to it, I'm Argentinian and he's from Chile and recently I traveled to s...

  • Casual Listener
  • Plan Premium Duo Country Chile Device (Samsung Galaxy A74 / A24 ) Operating System (iOS 13)   My Question or Issue Hello, I recently changed my premium to Duo hoping I could add my par...
  • Ivelina
  • Moderator
  • 174 Views
  • 5 replies
  • 0 likes
  • 174 Views
  • 5 replies
  • 0 likes

I want to change the tariff to Duo. I have already authorized several times

I have an individual tariff and I want to change it to a DUO tariff. I have already authorized the withdrawal of payments at the bank several times, but the Individual floating account keeps showing up. Where is the problem please?

  • Visitor
  • I have an individual tariff and I want to change it to a DUO tariff. I have already authorized the withdrawal of payments at the bank several times, but the Individual floating account keeps showing ...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Premium account WITHOUT podcasts, to get premium at cheaper price

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Get refund and pay for student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the student plan for 2 years but got charged for the individual plan this month. I j...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was o...
  • Not applicable
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! someone already used my card information for spotify premium

ive let my friend use my card to get spotify premium and he told me i should get spotify too and ive made a account and all and i tried to get the 3 month for free offer but it says im not allowed it because ive already used my trial?

  • Visitor
  • ive let my friend use my card to get spotify premium and he told me i should get spotify too and ive made a account and all and i tried to get the 3 month for free offer but it says im not allowed it...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay through the App Store

I used to have an Android and I used to buy a subscription through Google Play. Now I have an iPhone and I have money on the App Store. Can't I pay from the App Store the same way as I do with Google Play?CountryGermanyDevice(iPhone 13)Operating Syst...

  • Casual Listener
  • I used to have an Android and I used to buy a subscription through Google Play. Now I have an iPhone and I have money on the App Store. Can't I pay from the App Store the same way as I do with Google...
  • Murukuyah
  • Casual Listener
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

i am not able to claim current offer

i am not able to claim current offer which is 59 rs for 3 months and i have canceled my subscription in june and its been more than 2 months i want to claim new offer. how can i claim it ?

  • Visitor
  • i am not able to claim current offer which is 59 rs for 3 months and i have canceled my subscription in june and its been more than 2 months i want to claim new offer. how can i claim it ?
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

just paid duo and it satd that next payment will be next week

I just paid my monthly premium duo, but it says that the next payment will be the 08/20/24 so i have less than a week. How's this possible?

  • Newbie
  • I just paid my monthly premium duo, but it says that the next payment will be the 08/20/24 so i have less than a week. How's this possible?
  • Maxim
  • Spotify Star
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Useless support

Why can i not get better help on this stupid app worst support ive ever incountered in my life

  • Visitor
  • Why can i not get better help on this stupid app worst support ive ever incountered in my life 
  • Maxim
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes