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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4289 Views
  • 23 replies
  • 2 likes
  • 4289 Views
  • 23 replies
  • 2 likes

404 Error Page for Premium Student

I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multiple devices and browsers (Safari, Chrome, Edge) but...

  • Newbie
  • I want to change my subscription to a student plan, but whenever I try to go to the verification page (https://www.spotify.com/us/student/verification/), I get a 404 error. I've tried this from multi...
  • Luan
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium does not work even though I have paid my subscription

PlanPremiumThe Netherlands DeviceSAmsung galaxy S7 edge My Question or Issue Ive got spotify premium from november 2017. I pay my monthly bill, but since today it says i only got Spotify free. I checked my bankaccount and my montly contribution has b...

  • Casual Listener
  • Plan Premium The Netherlands   Device SAmsung galaxy S7 edge     My Question or Issue   Ive got spotify premium from november 2017. I pay my monthly bill, but since toda...
  • bmct_26
  • Casual Listener
  • 46307 Views
  • 23 replies
  • 2 likes
  • 46307 Views
  • 23 replies
  • 2 likes

Superuser Contribution Quiero pasarme a premium pero la pantalla de premium esta en otro idioma

Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.

  • Visitor
  • Quiero pasarme al plan premium pero a la hora de ir al apartado de premium de la aplicación está en otro idioma y aparecen los precios en otra moneda.
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my payment failing for premium

I have money on the card I pay for my subscription with but my payment keeps failing

  • Visitor
  • I have money on the card I pay for my subscription with but my payment keeps failing
  • nouranmohsen72
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Make payment

Need help my account has failed a payment and I changed credit cards but it’s not excepting it!

  • Visitor
  • Need help my account has failed a payment and I changed credit cards but it’s not excepting it!
  • kaworu_bloodpaw
  • Roadie
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!! Lost account with Spotify premium

FreeUnited StatesGalaxy S9+AndoirdHello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or email. On the account I have my debit card linked and have auto re...

  • Visitor
  •   Free United States Galaxy S9+ Andoird Hello, this is just an account I created to post my issue. Recently I got a new phone and I cannot remember my old spotify account name, password, or...
  • Not applicable
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bluelight card

I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?

  • Visitor
  • I'm trying to start a free trial with Bluelight card , it's asking for a code but I don't know where to find this?
  • Pempem
  • Visitor
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution efetuei o pagamento no dia 22/01/24 mas o plano não mudou para DUO.

minha conta continua Spotfy free. Já foi debitado o valor no meu cartão de credito, mas o plano ainda nao mudou.

  • Visitor
  • minha conta continua Spotfy free. Já foi debitado o valor no meu cartão de credito, mas o plano ainda nao mudou.
  • Yordan
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Gift card Zimbabwe

How do I buy gift cards for Spotify Zimbabwe?

  • Casual Listener
  • How do I buy gift cards for Spotify Zimbabwe?
  • Zimhustle
  • Visitor
  • 742 Views
  • 6 replies
  • 0 likes
  • 742 Views
  • 6 replies
  • 0 likes

Superuser Contribution No option to join Family premium plan

Hi,I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Logs from browser when it happens and it seems that ther...

  • Casual Listener
  • Hi, I'm trying to add myself to Family Premium plan. I tried on different devices, with/without incognito mode and from different ISP, but still it says that "Sorry, something went wrong." I got Log...
  • Yordan
  • Moderator
  • 153 Views
  • 4 replies
  • 0 likes
  • 153 Views
  • 4 replies
  • 0 likes

Can only use 2 devices between 2 users on a Spotify duo plan

So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?

  • Visitor
  • So basically I have had a Spotify Duo Plan since June and now whenever I have my phone and my laptop logged into Spotify. The other user cannot use Spotify at all anyone know how to fix this?
  • kaworu_bloodpaw
  • Roadie
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match

PlanFree/PremiumCountryEgyptDeviceSamsung galaxy A72 My Question or IssueI am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps giving me this message and I am wondering if it is because the card is u...

  • Visitor
  • Plan Free/Premium Country Egypt Device Samsung galaxy A72   My Question or Issue I am in Egypt and trying to use my credit card that is issued from Egypt to pay for premium but it keeps ...
  • Maxim
  • Spotify Star
  • 9491 Views
  • 10 replies
  • 0 likes
  • 9491 Views
  • 10 replies
  • 0 likes

I got a refund over 1€ but I never issued a request. Why did i recieve it?

I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01.24). Why did this happen? Did this happen to anyone...

  • Visitor
  • I use a premium account and wanted to continue using it, even after the price increase from 9,99€ to 10,99€. Spotify withdrew the 10,99€ in beginning of january and refunded me 1€ as of today (25.01....
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como faço para passar do plano premium para o universitário?

Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e agora quero mudar para o universitário, como faço? ...

  • Visitor
  • Oii, recentemente assinei o plano premium, entretanto fiz errado, gostaria mesmo é de assinar o plano universitário (porque já tinha ele, só bastava renovar). Mas, debitou o valor do plano premium e...
  • Yordan
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Why isn’t my Spotify premium working on my app, after gift card redemption?

I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.

  • Visitor
  • I redeemed my Spotify gift card online and it said it went through and I have premium, but on the app I don’t have premium at all.
  • Maxim
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • 159 Views
  • 3 replies
  • 0 likes

Solved!! Payment

Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay again.

  • Regular
  • Hello! I have received an email from you about payment. Then, I checked payment details and saw that I had paid in 12.29.2023. Despite the fact that I had paid, Spotify said to me I needed to pay aga...
  • Maxim
  • Spotify Star
  • 209 Views
  • 9 replies
  • 0 likes
  • 209 Views
  • 9 replies
  • 0 likes