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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

129023 Views

69 replies

9 likes

Premium for Family
  • 129023 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57499 Views

87 replies

4 likes

  • 57499 Views
  • 87 replies
  • 4 likes

Superuser Contribution Audiobook top-up disappeared

PlanPremium Individual CountryUSA DeviceiPhone 13 proOperating SystemiOS 18.5 My Question or Issue:I purchased top-up hours for audiobook listening last night. They worked initially, but tonight I was listening any got a message that all my audiobook...

Newbie

Plan Premium Individual  Country USA  Device iPhone 13 pro Operating System iOS 18.5   My Question or Issue: I purchased top-up hours for audiobook listening last night. They...

JMentiplay

Newbie

355 Views

3 replies

0 likes

  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me debitaron 679,50 pesos de mi cuenta,a pesar de tener mes gratis

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corroborar la cuenta, les reclamo q aun no eh recibido el...

Visitor

Se me realizo un debito de 679.50 pesos por parte de spotify en mi cuenta de astropay(cuanto con la cual me suscribi al plan premium), no entiendo el motivo del debito. Y si fue un debito para corrob...

Vasil

Moderator

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution UPI Payment Not Accepted

PlanPremium StudentCountryIndia DeviceMoto Edge 50 Ultra, Asus TUF A15 LaptopOperating SystemAndroid 15, Windows 11 My Question or IssueMy Premium Student subscription was recently cancelled due to a payment failure with my automatic UPI mandate. Whe...

Casual Listener

Plan Premium Student Country India   Device Moto Edge 50 Ultra, Asus TUF A15 Laptop Operating System Android 15, Windows 11   My Question or Issue My Premium Student subscription...

Xanfow

Casual Listener

2072 Views

11 replies

2 likes

  • 2072 Views
  • 11 replies
  • 2 likes

DITO Telecommunity Payment Options

My Question or IssueHello Spotify Team,I’m a user from the Philippines and I truly enjoy using Spotify. I’d like to request that you consider adding DITO Telecommunity as a payment option for Premium subscriptions. Many Filipinos, especially younger ...

Visitor

My Question or Issue Hello Spotify Team, I’m a user from the Philippines and I truly enjoy using Spotify. I’d like to request that you consider adding DITO Telecommunity as a payment option for P...

Billy-J

Spotify Star

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

Solved!! Changing Plan From Family to Duo

I currently have a family premium Account, but want to change to Duo.What happens to the other members access and playlists etc?

Newbie

I currently have a family premium Account, but want to change to Duo. What happens to the other members access and playlists etc?

AdamDamon

Community Legend

768 Views

3 replies

0 likes

  • 768 Views
  • 3 replies
  • 0 likes

Cancel my subscription

Hi, I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify. I want to cancel completely for the moment because I need ...

Visitor

Hi,   I recently reactivated my account by setting it up with a new email and password. However, I've lost my details for this email address and am now paying without being able to use Spotify...

Billy-J

Spotify Star

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Top up hours. They disappeared

Where are they. No record showing on my account.

Visitor

Where are they. No record showing on my account.

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryJordanDevice( IPHONE 11 )Operating System(iOS .) My Question or IssueGood after noon lady’s and gentlemen, I’ve subscribed to premium from “ TALABAT “ app points and wheN I was wanna activate it, tap showed and saying there’s a...

Visitor

  Plan Free/Premium Country Jordan Device ( IPHONE 11 ) Operating System (iOS .)   My Question or Issue Good after noon lady’s and gentlemen, I’ve subscribed to premium from “ TA...

Billy-J

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 месяца исчезло

ПланБесплатно/Премиум Мой вопрос или проблема2 недели назад активировал майкрософт, все работали, а щас пропала, верните прошу

Regular

План Бесплатно/Премиум   Мой вопрос или проблема 2 недели назад активировал майкрософт, все работали, а щас пропала, верните прошу

Vasil

Moderator

471 Views

4 replies

0 likes

  • 471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Yearly subscription for Costa Rica

PlanFamiliar PremiumCountryCosta RicaDeviceiPhone / AndroidOperating SystemiOS, Android and Windows My Question or IssueI was trying to change my membership from monthly to yearly subscription I have seen there are gift cards out there and the option...

Casual Listener

  Plan Familiar Premium Country Costa Rica Device iPhone / Android Operating System iOS, Android and Windows   My Question or Issue I was trying to change my membership from mont...

Eni

Moderator

365 Views

3 replies

0 likes

  • 365 Views
  • 3 replies
  • 0 likes

Premium

Premium stopped working 

Visitor

Premium stopped working 

Bittencourt

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong date mentioned on exit page after cancelling Premium subscription

Wrong date mentioned on exit page after cancelling Premium subscriptionPlanPremium - Individual PlanCountryIndiaDeviceOnePlus Nord 2TOperating SystemAndroid 14 My Question or IssueI got a three months free premium subscription on Spotify. After it en...

Newbie

Wrong date mentioned on exit page after cancelling Premium subscription Plan Premium - Individual Plan Country India Device OnePlus Nord 2T Operating System Android 14   My Questi...

Susan_GP

Moderator

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Visitor

I am trying to subscribe to the premium student plan and it keeps saying payment failed. How can I get this fixed without changing my payment method?

Susan_GP

Moderator

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

My account was hacked and they set up a dual premium acct. that I am being charged for.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

No hours for audio books only just signed up for premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) i Have only just upgraded my account from free to premium but it says I am out of hours for my audio books but ha...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   i Have only just upgraded my ...

Billy-J

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

I have problem with the billing

Dear Spotify Support,I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confirm why a new charge was attempted, considering my pre...

Visitor

Dear Spotify Support, I am contacting you regarding a recent attempt to charge my card, despite my last payment for the subscription being made on 03.06.2025. Please investigate this issue and confi...

Billy-J

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Failed payment and money was deducted from my bank

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

Billy-J

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

What is the time period for expiration of the referal code I got for spotify free subscription for 4

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of coupon date as June 28 So please help me that will the...

Newbie

Hey can anyone please help me with that I got spotify premium subscription for 4 months referal code to redeem it at google play along with some discount on indigo flight and there is a expire of cou...

Billy-J

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes