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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152200 Views

69 replies

10 likes

Premium for Family
  • 152200 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98200 Views

89 replies

4 likes

  • 98200 Views
  • 89 replies
  • 4 likes

I have paid for premium but it did not start

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Billy-J

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing a couple account to a single account, but I am not the account manager

Plan/PremiumDevice(iPhone 15 My Question or IssueHi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month I want to change my account to a single account. I'll say that he's the one who's set up as the ...

Newbie

Plan /Premium Device (iPhone 15   My Question or Issue Hi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month 😒 I want to change my accou...

Yordan

Moderator

132 Views

1 replies

0 likes

Account
Premium
  • 132 Views
  • 1 replies
  • 0 likes

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Hi Spotify,   Recently, on Apr 02, 2025, I got a mail from you with subject    "Important information about Premium Mini" saying that    "We’re reaching out to let you...

Anonymous_Saiyan

Visitor

84988 Views

20 replies

104 likes

  • 84988 Views
  • 20 replies
  • 104 likes

i have started a duo however i cannot enter my address it says its not recognised UK

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution 학생 할인 버전 적용으로 인한 3달 무료 사용 강제 종료

아래 정보는 필수 사항이 아닙니다. 하지만 더 많은 정보를 제공해 주실수록 저희가 더 쉽게 도와드릴 수 있습니다.계획무료/프리미엄국가대한민국장치(아이폰 16)운영 체제(iOS 제 질문 또는 문제기존 3개월 무료 이용 후 결제 요금제를 사용중 대학생 계정으로 전환하기 위해 대학생 인증을 하니 3개월 무료가 날라가고 바로 대학생 요금제가 적용되어 결제가 진행되었습니다. 대학생 인증을 하더라도 기존 적용되어 있던 3개월 무료 이용은 적용되고 그 이후...

Casual Listener

아래 정보는 필수 사항이 아닙니다. 하지만 더 많은 정보를 제공해 주실수록 저희가 더 쉽게 도와드릴 수 있습니다. 계획 무료/프리미엄 국가 대한민국 장치 (아이폰 16) 운영 체제 (iOS    제 질문 또는 문제 기존 3개월 무료 이용 후 결제 요금제를 사용중 대학생 계정으로 전환하기 위해 대학생 인증을 하니 3개월...

SeawaterCat

Newbie

309 Views

3 replies

1 likes

  • 309 Views
  • 3 replies
  • 1 likes

Spotify Duo wont work

Spotify Premium Duo, SverigeDevice - Macbook Air 2025 My Question or IssueI tried to set up a Spotify Duo Subscription, however I cannot change or verify my adress as the site keeps buffering with three dots. Ive tried multiple devices and browsers.

Visitor

  Spotify Premium Duo, Sverige Device - Macbook Air 2025   My Question or Issue I tried to set up a Spotify Duo Subscription, however I cannot change or verify my adress as the site ke...

ribezaz

Spotify Star

129 Views

1 replies

1 likes

  • 129 Views
  • 1 replies
  • 1 likes

Can’t get subscribe

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Visitor

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Billy-J

Spotify Star

986 Views

3 replies

0 likes

  • 986 Views
  • 3 replies
  • 0 likes

Superuser Contribution I paid twice

On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Spotify would deduct it since I have already paid my ...

Visitor

On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Sp...

Rachaelsodiya

Visitor

1056 Views

3 replies

0 likes

  • 1056 Views
  • 3 replies
  • 0 likes

My playlist didnt transfer from old iphone to new android

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanada Device(iPhone 8, Samsung galaxy s23 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada  Device (iPhone 8, Samsung galaxy s23 ul...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Accounts for blind people

PlanPremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live with two blind persons we all want to listen to our own songs etc on the google hom...

Newbie

Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live wi...

Jose_M

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanPremiumCountryPolandDeviceSamsung S25Operating SystemWindows 11My Question or IssueI want to cancel my subscription but I don't see the "Cancel plan" button. It's not tied to some internet provider or anything. I pay for everything myself with my...

Casual Listener

Plan Premium Country Poland Device Samsung S25 Operating System Windows 11 My Question or Issue I want to cancel my subscription but I don't see the "Cancel plan" button. It's not tied ...

Thanaex

Casual Listener

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

Visitor

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  

Hilnaa

Visitor

685 Views

3 replies

0 likes

  • 685 Views
  • 3 replies
  • 0 likes

Re: Let's introduce ourselves!

My name is Kris. I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming service, but this has gone beyond reasonable. I'm am strong...

Visitor

My name is Kris.  I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming se...

75 Views

0 replies

0 likes

  • 75 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium payment issues

PlanCurrent plan: FreeCountryUnited StatesDeviceiPhone 15 plusiOS 26.2.1 (23C71) So I have been trying to pay for the individual plan for Spotify on my phone since December/around Christmas; I have tried god knows how many times since then. Every tim...

Newbie

Plan Current plan: Free Country United States Device iPhone 15 plus iOS 26.2.1 (23C71)   So I have been trying to pay for the individual plan for Spotify on my phone since December/aroun...

MihailY

Moderator

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Account hack

I believe my account has been hacked. I had an email to say an additional user had been added, then another one to say they'd been taken off. Now whenever i log in it looks as though my subscription has been cancelled. Non of my playlists etc are the...

Casual Listener

I believe my account has been hacked. I had an email to say an additional user had been added, then another one to say they'd been taken off. Now whenever i log in it looks as though my subscription ...

Jose_M

Spotify Star

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Giftcard Restrictions

I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restrictions on what these gift cards can be used for and...

Casual Listener

I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restri...

OscarDC

Moderator

1141 Views

3 replies

0 likes

  • 1141 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Being charged extra for no reason

Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...

Newbie

Hey Spotify Community/Spotify Help Team,   I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...

LucianaMartinez

Visitor

3696 Views

6 replies

0 likes

  • 3696 Views
  • 6 replies
  • 0 likes

Superuser Contribution Paid for platinum but no sub

PlanFree/PremiumCountryIndiaDevice(iPhone 13 + samsung 22 feOperating System(iOS 18.5, Android) My Question or IssueI have been charged for platinum service on 6th February 2026 but on 18th February 2026 both accounts do not have any subcription acti...

Casual Listener

  Plan Free/Premium Country India Device (iPhone 13 + samsung 22 fe Operating System (iOS 18.5, Android)   My Question or Issue I have been charged for platinum service on 6th Fe...

Ivelina

Moderator

251 Views

3 replies

1 likes

  • 251 Views
  • 3 replies
  • 1 likes

Unable to Renew Duo plan

PlanDuo PlanCountryIndiaDeviceiPhone 16 proOperating System(iOS 26) My Question or IssueI am unable to renew duo plan which is expiring on 18 Nov'25. After login, I went to the account and clicked of the current subscription. It mentions to renew the...

Casual Listener

Plan Duo Plan Country India Device iPhone 16 pro Operating System (iOS 26)   My Question or Issue I am unable to renew duo plan which is expiring on 18 Nov'25. After login, I went to t...

Baba13

Visitor

2359 Views

8 replies

0 likes

  • 2359 Views
  • 8 replies
  • 0 likes