Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I already paid for extend spotify 3 month.but until now not yet extend to me
My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.
I started a new Spotify account today. i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month and not 3 months. Why is that? country USA, iphone 11, ios...
My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them workedPlan PremiumCountryNigeriaDeviceRedmi 7 and WebOperating Syst...
I've bought my one year premium 21 feb 2024 by gift card in Russia. I changed country in profile when spotify asked me to do it.And after that my premium subscription disappeared. Why and how I can fix it?
Plan - Premium FamilyCountry - UK Hi, I cancelled the premium account today. I did not realise that today was the billing date and £16.99 has been debited from my bank account. I have now been immediately reduced to Spotify Free, but have paid today ...
I have tried to cancel my subscription at least once. Maybe even twice. The first time I don’t know for sure, but after I was charged for another month and I thought I was cancelled I’m sure I cancelled my premium (back to free). However today I was ...
PlanFreeCountry Device Operating System My Question or IssueThere's an offer on honey for premium and I can't use it because it says I already used it when I never did, is there a way I can try and get back the offer, I think i've been hacked.
Please help me I want to leave my friends plan and start my own
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free but paid for Premium Country India Device Redmi 5A Operating System Android 8.1 My Question or Issue While buying one mon...
PlanFree/PremiumCountryColombiaDevice(Redmi Note 10s)Operating System(Android) My Question or Issuehello I have a problem and it is that I had the premium plan for the 3-month subscription and I canceled my card and the subscription could not be comp...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have been charged twice for the last three months. What can I do to get that stopped and get a refund for what ...
PlanFree/PremiumCountrySweden DeviceLaptop pcOperating SystemWindows 11 My Question or IssueI try to redeem the Premium offer and want to pay by Mastercard. The page for paying is incorrect and returns a message saying that SPotifys page seems to hav...
Planfree,CountrycanadaDeviceandroid tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an offer for 3 free months of premiumI am trying to use a credit card that my son used for his free premium account to get th...
Nececito dar de baja la suscripcion y no sé cuál es mi cuenta
Hi SpotifyMy husband and I have a duo subscription, however we are not able to listen to music at the same time. When someone is listening and the other one wants to listen to music, the other persons music stops. What do we do?BrLouise
I have been charged premium twice every month and I only have one subscription
PlanFree/PremiumCountryGermanyDeviceSamsung A7Operating SystemAndroid(?) My Question or IssueI started my premium trial yesterday (on the 1st may) and I downloaded some music then.Today I tried listening to my downloaded music, but I had to turn on m...
Plan: Spotify DuoCountry: New Zealand DeviceOnePlus 6Operating SystemAndroid 11 My IssueMy card expired and when I went into the app there was a popup saying something like 'your card has expired add payment method here' which I clicked, added paymen...