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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147350 Views

69 replies

10 likes

Premium for Family
  • 147350 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93137 Views

89 replies

4 likes

  • 93137 Views
  • 89 replies
  • 4 likes

Superuser Contribution Cancel Premium from Australia but getting error

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/ I live in Australia, I signed up for Spotify when I lived in the US. I imagine I can ...

Visitor

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/   I live in Austr...

Joan

Moderator

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Audiobooks +

Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan. I've tried on the app and on a desktop.Thank you,Danielle

Visitor

  Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan.&nb...

Billy-J

Spotify Star

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden Unlinking From Gcash

Plan Free (Premium in the Previous day) Country PHHello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a glitch with the promo, or is the issue on GCash/Spotify's en...

Casual Listener

Plan Free (Premium in the Previous day) Country PH Hello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a...

Eni

Moderator

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fawry payment for Premium Family still did not go through?

PlanFamily PremiumOperating Systemwindows and iphone My Question or IssueFawry payment for Premium Family still did not go through? Hey I’m from egypt and I payed the family subscription using a local Fawry payment but it’s been 12 hours and it still...

Visitor

  Plan Family Premium Operating System windows and iphone   My Question or Issue Fawry payment for Premium Family still did not go through?   Hey I’m from egypt and I payed th...

Eni

Moderator

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Family premium to individual premium

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription)how do I change over to an individual premium please?

Visitor

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription) how do I change over to an individual premium please? 

Yordan

Moderator

6543 Views

11 replies

0 likes

  • 6543 Views
  • 11 replies
  • 0 likes

DJ is not availble on my account

PlanPremiumCountrylibyaDeviceon all devices connected to my account laptop Google Tv android phoneOperating Systemandroid 15 windows 11 google tv My Question or Issuei can't find DJ at all

Visitor

Plan Premium Country libya Device on all devices connected to my account laptop Google Tv android phone Operating System android 15 windows 11 google tv   My Question or Issue i can't ...

Billy-J

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

Casual Listener

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...

Misst16

Casual Listener

7845 Views

20 replies

6 likes

Subscription
  • 7845 Views
  • 20 replies
  • 6 likes

Solved!! Getting adds in premium account before starting a podcast

PlanPremium via ISP Deutsche TelekomCountryGermanyDevicePixel 8 and several amazon echo devicesScreenshotMy Question or IssueHi,I have premium since several years, booked via my ISP Deutsche Telekom. Everything is paid and I am logged in correctly.I ...

Casual Listener

Plan Premium via ISP Deutsche Telekom Country Germany Device Pixel 8 and several amazon echo devices Screenshot My Question or Issue Hi, I have premium since several years, booked via my...

fl0ri4n

Casual Listener

387 Views

2 replies

1 likes

  • 387 Views
  • 2 replies
  • 1 likes

Superuser Contribution Overcharge

Hello Spotify, Why am I still being charged for individual premium (can not access the individual premium account) when I have switched to duo months ago. I do not like the fact that you are ripping me off. Every month. I would like to get an explana...

Casual Listener

Hello Spotify,   Why am I still being charged for individual premium (can not access the individual premium account) when I have switched to duo months ago. I do not like the fact that you...

Paula_Vi

Moderator

260 Views

3 replies

0 likes

  • 260 Views
  • 3 replies
  • 0 likes

Chose individual instead of duo

PlanInd./Premium CountryUSADevice(iPhone 12 mini )Operating System(iOS 26.2.1 My Question or IssueI just purchased an individual plan but meant to purchase the duo plan. Can I manage my subscription and upgrade by only paying the difference or will I...

Visitor

Plan Ind./Premium  Country USA Device (iPhone 12 mini ) Operating System (iOS 26.2.1   My Question or Issue I just purchased an individual plan but meant to purchase the duo plan....

JBayudz

Rising Star 4

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

Visitor

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

robdav6

Casual Listener

7287 Views

6 replies

0 likes

  • 7287 Views
  • 6 replies
  • 0 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

Visitor

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...

4225065

Visitor

19872 Views

12 replies

3 likes

  • 19872 Views
  • 12 replies
  • 3 likes

Can't add platinum member

PlanPlatinum PremiumCountryIndonesiaDeviceMotorola Edge 60 FusionOperating SystemAndroid 15 My Question or IssueHelp...i can't add members on platinum premium subs. It always show "there was a problems, try again" please help.

Newbie

  Plan Platinum Premium Country Indonesia Device Motorola Edge 60 Fusion Operating System Android 15   My Question or Issue Help...i can't add members on platinum premium subs. I...

MateusM

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I cancel my own subscription when I move to my partners duo plan?

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

Visitor

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

janezekm84

Casual Listener

2917 Views

4 replies

0 likes

  • 2917 Views
  • 4 replies
  • 0 likes

Solved!! Unable to add Audiobooks+ to my trial premium account.

PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...

Newbie

Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6   My Question or Issue When I cl...

Flying_Monkey

Newbie

1319 Views

5 replies

0 likes

  • 1319 Views
  • 5 replies
  • 0 likes

How can I change my card for payments?

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them work. I don't know if it's because I have a android...

Visitor

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them ...

Dogday62

Newbie

22710 Views

6 replies

0 likes

  • 22710 Views
  • 6 replies
  • 0 likes

message of failed payment but payment actually was processed and went through

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create confusion. Once I logged in, I get a red flag saying P...

Visitor

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create con...

Billy-J

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attempting to cancel audiobook add on.

PlanPremium IndividualCountryUSADeviceSamsung Phone /Lenovo Laptop My Question or IssueI am trying to cancel an audiobook add on and keep running into a pop up that says, "Your plan information widget is unavailable, and we are working on it. Please ...

Visitor

Plan Premium Individual Country USA Device Samsung Phone /Lenovo Laptop   My Question or Issue I am trying to cancel an audiobook add on and keep running into a pop up that says, "Your p...

Yordan

Moderator

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrade from premium family to premium duo

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear. The help page says that when I switch from Family ...

Visitor

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear....

Yordan

Moderator

1222 Views

4 replies

0 likes

  • 1222 Views
  • 4 replies
  • 0 likes