Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 109418 Views
- 70 replies
- 9 likes
- 109418 Views
- 70 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Casual Listener
- 13397 Views
- 26 replies
- 2 likes
- 13397 Views
- 26 replies
- 2 likes
Failed payments
Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...
- Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18) My Question or Issue My issue is i tried both devices for some reason with all the different card...
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- Spotify Star
- 62 Views
- 1 replies
- 0 likes
- 62 Views
- 1 replies
- 0 likes
SCAM ALERT
Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...
- Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
Premium Plan
HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
- Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?
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- Spotify Star
- 68 Views
- 1 replies
- 0 likes
- 68 Views
- 1 replies
- 0 likes
“Your last payment didn’t work
I updated payment method and paid balance, but I still can’t open the app.
- I updated payment method and paid balance, but I still can’t open the app.
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- Spotify Star
- 57 Views
- 1 replies
- 1 likes
- 57 Views
- 1 replies
- 1 likes
Superuser Contribution Premium ended early?
I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore
- I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t affor...
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- Not applicable
- 799 Views
- 7 replies
- 0 likes
- 799 Views
- 7 replies
- 0 likes
Solved!! Premium Duo but only one of us can access audiobooks :(
PlanPremium Duo CountryUnited Kingdom DeviceiPhone 13 Pro and iPhone 14 Pro Operating SystemiOS 17.1.2 My Question or IssueI upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (coming f...
- Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my account from Pre...
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- Newbie
- 7720 Views
- 15 replies
- 2 likes
- 7720 Views
- 15 replies
- 2 likes
Can’t invite my wife to my duo plan.
when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...
- when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...
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- Spotify Star
- 86 Views
- 1 replies
- 0 likes
- 86 Views
- 1 replies
- 0 likes
Solved!! Free trial asked to pay £1.01
PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?
- Plan Free/Premium Country UK Device PC Operating System Windows 10 My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
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- Not applicable
- 2284 Views
- 4 replies
- 0 likes
- 2284 Views
- 4 replies
- 0 likes
I have plans duo with my boyfriend but we can listen Spotify separately when he listens it mine stop
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 59 Views
- 1 replies
- 0 likes
- 59 Views
- 1 replies
- 0 likes
I am unable to pay for premium with Smart Load
PlanPremium IndividualCountryPhilippinesDeviceGoogle Pixel 7Operating SystemAndroid 14 My Question or IssueI am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more than the a...
- Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why...
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- Casual Listener
- 4257 Views
- 10 replies
- 0 likes
- 4257 Views
- 10 replies
- 0 likes
Superuser Contribution Suddenly getting Ads on Premium subscription
PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...
- Plan Premium Duo Country GERMANY My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...
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- Casual Listener
- 370 Views
- 6 replies
- 2 likes
- 370 Views
- 6 replies
- 2 likes
Solved!!Superuser Contribution Free trials
I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...
- I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....
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- Moderator
- 1812 Views
- 6 replies
- 0 likes
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Premium
- 1812 Views
- 6 replies
- 0 likes
Superuser Contribution why did i’ve been charged on bill twice?
i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
- i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times
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- Moderator
- 90 Views
- 1 replies
- 0 likes
- 90 Views
- 1 replies
- 0 likes
Superuser Contribution My card won’t be accepted
I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
- I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.
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- Moderator
- 75 Views
- 1 replies
- 0 likes
- 75 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?
I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help
- I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
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- Not applicable
- 10585 Views
- 26 replies
- 1 likes
- 10585 Views
- 26 replies
- 1 likes
Unrequested restitution and cancellation of my Family Plan.
Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...
- Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...
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- Visitor
- 292 Views
- 3 replies
- 1 likes
- 292 Views
- 3 replies
- 1 likes
Can I renew my subscription for year with a Spotify gift card
I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
- I would like to know if I can renew my subscription if I purchase a gift card fo r 99.00.
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- Regular
- 99 Views
- 2 replies
- 0 likes
- 99 Views
- 2 replies
- 0 likes
Spotify Gift Card for Basic Individual
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I am interested in buying a Spotify gift card for myself. I use Basic Individual, the n...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, ...
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- Regular
- 187 Views
- 2 replies
- 1 likes
- 187 Views
- 2 replies
- 1 likes
Request for Refund Due to Early Billing for Spotify Premium Subscription
I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. However, my credit card was charged ₹119 prematurely ...
- I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. Ho...
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- Spotify Star
- 268 Views
- 2 replies
- 0 likes
- 268 Views
- 2 replies
- 0 likes
Deleting premium subscription from the account
Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and in this region podcasts are included in the subscr...
- Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and...
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- Spotify Star
- 303 Views
- 1 replies
- 0 likes
- 303 Views
- 1 replies
- 0 likes