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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59331 Views
  • 25 replies
  • 5 likes
  • 59331 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35385 Views
  • 19 replies
  • 2 likes
  • 35385 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26552 Views
  • 16 replies
  • 2 likes
  • 26552 Views
  • 16 replies
  • 2 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

  • Visitor
  • I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...
  • Joan
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

  • Visitor
  • My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...
  • MihailY
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...
  • MihailY
  • Moderator
  • 1136 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1136 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade to Dual Premium failed

My Question or Issue I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 err...

AfonsoNeto_0-1672921503981.png AfonsoNeto_1-1672921623155.png
  • Casual Listener
  • My Question or Issue   I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made ...
  • Yordan
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to put my address for my duo subscription

i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.

  • Visitor
  • i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.
  • Joan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution pourquoi l'offre duo ne fonctionne pas pour le compte invité?

je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?

  • Visitor
  • je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?
  • Lyubka
  • Moderator
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says "payment issue" when I'm trying to pay for the premium

I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checked all the settings in my bank account, the payment ...

  • Casual Listener
  • I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checke...
  • Lyubka
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne peux pas activer ma carte cadeau sur mon abonnement premium

le message suivant apparait:Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne pouvez pas combiner avec un code Premium.pourtant j'a...

  • Visitor
  • le message suivant apparait: Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne ...
  • MihailY
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...

  • Casual Listener
  • Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...
  • Joan
  • Moderator
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

I can't change my credit card information. It won't let me update it.

I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?

  • Visitor
  • I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe to DUO

PlanDuo/PremiumCountryU.S.DeviceMultipleOperating SystemMultiple My Question or IssueI unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would ...

  • Visitor
  •     Plan Duo/Premium Country U.S. Device Multiple Operating System Multiple   My Question or Issue I unsubscribed myself from DUO but my ex-partner was the primary account....
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Can’t change payment method

PlanPremium FamilyCountryUSDeviceiPhone XR and Windows PCOperating SystemiOS 13 and Windows 10 My Question or IssueMy credit card expired and I wanted to update my payment method with my new card but there is no option to change payment method under ...

  • Newbie
  • Plan Premium Family Country US Device iPhone XR and Windows PC Operating System iOS 13 and Windows 10   My Question or Issue My credit card expired and I wanted to update my payment me...
  • cosmarc
  • Newbie
  • 269 Views
  • 2 replies
  • 1 likes
  • 269 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Payment retry without updating details

Hi all, I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise my limit, and have to "update my payment details" with the ex...

  • Casual Listener
  • Hi all,   I am using a virtual credit card, where I change my limit manually each time I make a spending. Spotify -naturally- fails to draw payment at the starting of the month, then I raise m...
  • 7FoX
  • Newbie
  • 12747 Views
  • 17 replies
  • 7 likes
  • 12747 Views
  • 17 replies
  • 7 likes