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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151366 Views

69 replies

10 likes

Premium for Family
  • 151366 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97188 Views

89 replies

4 likes

  • 97188 Views
  • 89 replies
  • 4 likes

Getting Duo on my mobile.

My husband put me on his Duo plan. Works on desktop but not on mobile.

Visitor

My husband put me on his Duo plan. Works on desktop but not on mobile.

Billy-J

Spotify Star

77 Views

1 replies

0 likes

  • 77 Views
  • 1 replies
  • 0 likes

charged monthly

I'm being charged monthly and should not be. Spotify Stockholm is what the billing says. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I'm being charged monthly and should not be. Spotify Stockholm is what the billing says.   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Ope...

Billy-J

Spotify Star

123 Views

1 replies

0 likes

  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution READ IF YOU'RE STRUGGLING TO CANCEL YOUR SPOTIFY SUBSCRIPTION

hi, so today it came to my attention that spotify (for whatever reason) has made it 10x harder to cancel your subscription. not even following the instructions from spotify themselves was working. the 'cancel subscription' option has been erased from...

Visitor

hi,   so today it came to my attention that spotify (for whatever reason) has made it 10x harder to cancel your subscription. not even following the instructions from spotify themselves was wo...

Yordan

Moderator

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cancel Hulu

I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account

Visitor

I no longer have student account and would like to cancel the Hulu plan, since I pay for the family and it is interfering with my Disney + account

goldenhour13

Visitor

6781 Views

8 replies

2 likes

  • 6781 Views
  • 8 replies
  • 2 likes

Lost my Student Legacy Plan (₹59) after failed autopay even though I was verified before cutoff date

Plan (Current) Free | Country (India) I was Premium Student user from India and I’m hoping someone from the Spotify team or community can help clarify my situation. I was on the legacy discounted Student plan (₹59/₹69 per month) and had already verif...

Newbie

Plan (Current) Free | Country (India) I was Premium Student user from India and I’m hoping someone from the Spotify team or community can help clarify my situation. I was on the le...

ih_exe

Newbie

2666 Views

3 replies

2 likes

  • 2666 Views
  • 3 replies
  • 2 likes

Moving from Family to Duo

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address, my husband and I decided to let our accounts rever...

Casual Listener

My husband and I were recently on a family plan with my brother who lived with us for a couple of years. My brother has since moved out so when we got a notification last week to confirm our address,...

LiLSunnyD

Visitor

3964 Views

8 replies

0 likes

  • 3964 Views
  • 8 replies
  • 0 likes

Superuser Contribution Subscribed to the 2 months free premium but charged immediately.

I subscribed to the 2 months free premium but charged immediately. I subscribed through Google Play and apparently that's considered a "partner company" and I didn't get the 2 months free and was charged full price. IT WOULD HAVE BEEN NICE IF THAT WA...

Newbie

I subscribed to the 2 months free premium but charged immediately. I subscribed through Google Play and apparently that's considered a "partner company" and I didn't get the 2 months free and was cha...

Smoze

Casual Listener

4127 Views

2 replies

0 likes

  • 4127 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I have a Premium Duo Plan - only one plan manager can listen to audiobooks

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

Newbie

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

lesthemess2

Visitor

25769 Views

30 replies

4 likes

  • 25769 Views
  • 30 replies
  • 4 likes

Move from Vodafone to Spotify for package monthly package

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Visitor

I pay Vodafone for a music package and want to move it directly with Spotify so my relationship and music library is moved across without losing my playlists. How can I do this?

Maxim

Spotify Star

1985 Views

3 replies

0 likes

  • 1985 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charger after cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

87 Views

1 replies

0 likes

  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

Casual Listener

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

osornios

Spotify Star

2774 Views

6 replies

0 likes

  • 2774 Views
  • 6 replies
  • 0 likes

Cant canceled my plan

PlanPremiumCountryDeviceSamsung S21 FEOperating system AndroidMy Question or IssueWhen I try to change my plan from individual to regular, I don't have a plan change button. I want to do this in order to pay for a family plan

Newbie

Plan Premium Country Device Samsung S21 FE Operating system  Android My Question or Issue When I try to change my plan from individual to regular, I don't have a plan change button. I wa...

ribezaz

Spotify Star

90 Views

1 replies

1 likes

  • 90 Views
  • 1 replies
  • 1 likes

Address not recognised to be able to share Duo subscription with my husband

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised. My account settings show my country as United Kingdom and my addre...

Casual Listener

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised.  My accou...

Morgane546713

Visitor

638 Views

4 replies

0 likes

  • 638 Views
  • 4 replies
  • 0 likes

Superuser Contribution 4 months free Premium offer disappeared – Need help

 Hi Spotify Team, I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it. I contacted support, and they told me to post here. I’ve already tried clearing cache,...

Casual Listener

  Hi Spotify Team,   I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it.   I contacted sup...

Billy-J

Spotify Star

14063 Views

10 replies

0 likes

  • 14063 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vrácení peněz

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.

Visitor

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.  

DomKle

Visitor

4218 Views

8 replies

0 likes

  • 4218 Views
  • 8 replies
  • 0 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Newbie

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Dessi

Moderator

1680 Views

3 replies

0 likes

  • 1680 Views
  • 3 replies
  • 0 likes

Payment: premium vs family

PlanPremium Individual/FamilyCountryAustraliaDeviceGoogle Pixel 8aOperating System My Question or IssueI was on a Premium Individual account but recently joined a Family Account. I would like to know if I will still be charged for my Premium Account ...

Visitor

Plan Premium Individual/Family Country Australia Device Google Pixel 8a Operating System     My Question or Issue I was on a Premium Individual account but recently joined a Famil...

osornios

Spotify Star

138 Views

1 replies

0 likes

  • 138 Views
  • 1 replies
  • 0 likes

Audiobook

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top off” feature is working. So why not the add on for 15...

Visitor

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top of...

JBayudz

Rising Star 4

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

Newbie

Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...

Dessi

Moderator

14444 Views

3 replies

0 likes

  • 14444 Views
  • 3 replies
  • 0 likes