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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21933 Views

28 replies

4 likes

  • 21933 Views
  • 28 replies
  • 4 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

Visitor

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...

Aije

Visitor

671 Views

6 replies

0 likes

  • 671 Views
  • 6 replies
  • 0 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

Visitor

Plan: Free Country: USA   Device iphone 8 Operating System OS-X    My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium.  I don't ...

Gfgfdghg

Visitor

1353 Views

5 replies

0 likes

free trial
Premium
  • 1353 Views
  • 5 replies
  • 0 likes

spotify premium won’t work

PlanPremiumCountrysaudiDevice(iphone 14 pro max)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy spotify premium isn’t working it’s like i have the free one none of the premium stuff is working

Visitor

Plan Premium Country saudi Device (iphone 14 pro max) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my spotify premium isn’t working it’s like i ...

Jose_M

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Probeabo für mein Kind und mich auf zwei Handys

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen.PlanKostenlos/PremiumLand Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betriebssystem...

Visitor

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen. Plan Kostenlos/Premium Land   Gerä...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook hours top up not carried over

I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this left from the book I finished last billing cycle, y...

Newbie

I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this ...

Joan

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Paying via Google Play

My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?

Visitor

My Question or Issue   I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂   

monymaster

Casual Listener

336 Views

4 replies

0 likes

  • 336 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

Visitor

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...

kbjz

Visitor

4007 Views

2 replies

0 likes

  • 4007 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tried multiple payment methods, nothing works

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same ac...

Visitor

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there...

Novy

Moderator

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento premium errore nel pagamento

Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti.Purtroppo mi da sempre errore quando provo a pagare.PAGAMENTO NON RIUSCITO Non mi dite di provare le solite cose perché le ho già ...

Casual Listener

Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti. Purtroppo mi da sempre errore quando provo a pagare. PAGAMENTO NON RIUSCIT...

175 Views

0 replies

0 likes

  • 175 Views
  • 0 replies
  • 0 likes

Issue with Premium Subscription on the Wrong Account

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I currently use on the app. Right now, the account sign...

Visitor

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I cu...

CryticalAce

Spotify Star

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Redeem/Process with 3 Months Free Subscription

PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...

Visitor

Plan Free Country India   Operating System Windows 10   My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...

OscarDC

Moderator

2650 Views

8 replies

1 likes

  • 2650 Views
  • 8 replies
  • 1 likes

Superuser Contribution two separate premium accounts merging to premium duo?

PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...

Visitor

  Plan Premium/ Premium Duo  Country Germany    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...

Novy

Moderator

1551 Views

3 replies

0 likes

  • 1551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan will renewal at 1970-01-01?

I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"

Visitor

I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"

Vasil

Moderator

3041 Views

9 replies

0 likes

  • 3041 Views
  • 9 replies
  • 0 likes

Solved!! Annual Subscription - Why is it made so difficult or impossible?

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...

Newbie

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...

31vtex4fukno2cpdw7fg

Visitor

12160 Views

7 replies

1 likes

  • 12160 Views
  • 7 replies
  • 1 likes

Trying to subscribe to premium but get “page got tripped up”

PlanFree/PremiumCountryAustraliaDeviceiPhone 16 pro and Lenovo laptopOperating Systemios 18.5 and windows 11 My Question or IssueHi I’m trying to subscribe to a premium plan again, but keep getting directed to an error page when trying to get to the ...

Casual Listener

Plan Free/Premium Country Australia Device iPhone 16 pro and Lenovo laptop Operating System ios 18.5 and windows 11   My Question or Issue Hi I’m trying to subscribe to a premium plan ...

Billy-J

Spotify Star

326 Views

2 replies

0 likes

  • 326 Views
  • 2 replies
  • 0 likes

I can’t subscribe to any premium plan

I don’t have access to subscribe to any premium plan from spotify what should i do ?

Visitor

I don’t have access to subscribe to any premium plan from spotify what should i do ?   

Jose_M

Spotify Star

129 Views

1 replies

0 likes

  • 129 Views
  • 1 replies
  • 0 likes

Premium Family Only Last 18 Days

Plan: Family PremiumCountry : IndonesiaMy Question or Issue: So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bought 2 additional accounts for my family, the term becomes 18 ...

Newbie

Plan: Family Premium Country : Indonesia My Question or Issue:  So I've already paid for the Spotify premium family and it says it will last 30 days until the next payment. However after I bo...

Jose_M

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Payment deducted twice

PlanPremiumCountryIndiaDeviceIphone 16proOperating System(iOS 10 My Question or IssueMy monthly amount of Rs. 119 was deducted from the bank and still i was unable to use premium services and i had to pay again…i have paid double the amount can i get...

Newbie

Plan Premium Country India Device Iphone 16pro Operating System (iOS 10   My Question or Issue My monthly amount of Rs. 119 was deducted from the bank and still i was unable to use pre...

Jose_M

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes