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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148323 Views

69 replies

10 likes

Premium for Family
  • 148323 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93845 Views

89 replies

4 likes

  • 93845 Views
  • 89 replies
  • 4 likes

Superuser Contribution Do I cancel my own subscription when I move to my partners duo plan?

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

Visitor

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

janezekm84

Casual Listener

2972 Views

4 replies

0 likes

  • 2972 Views
  • 4 replies
  • 0 likes

Solved!! Unable to add Audiobooks+ to my trial premium account.

PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...

Newbie

Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6   My Question or Issue When I cl...

Flying_Monkey

Newbie

1329 Views

5 replies

0 likes

  • 1329 Views
  • 5 replies
  • 0 likes

How can I change my card for payments?

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them work. I don't know if it's because I have a android...

Visitor

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them ...

Dogday62

Newbie

23044 Views

6 replies

0 likes

  • 23044 Views
  • 6 replies
  • 0 likes

message of failed payment but payment actually was processed and went through

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create confusion. Once I logged in, I get a red flag saying P...

Visitor

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create con...

Billy-J

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attempting to cancel audiobook add on.

PlanPremium IndividualCountryUSADeviceSamsung Phone /Lenovo Laptop My Question or IssueI am trying to cancel an audiobook add on and keep running into a pop up that says, "Your plan information widget is unavailable, and we are working on it. Please ...

Visitor

Plan Premium Individual Country USA Device Samsung Phone /Lenovo Laptop   My Question or Issue I am trying to cancel an audiobook add on and keep running into a pop up that says, "Your p...

Yordan

Moderator

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrade from premium family to premium duo

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear. The help page says that when I switch from Family ...

Visitor

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear....

Yordan

Moderator

1258 Views

4 replies

0 likes

  • 1258 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to change from Individual to Duo plan

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Fold7Operating SystemAndroid 16My Question or IssueI am currently subscribed to an Individual plan. I am trying to change this to a Duo plan but it does not seem to be working.This is how it goes for me...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Fold7 Operating System Android 16 My Question or Issue I am currently subscribed to an Individual plan. I am trying to change this to a D...

Joan

Moderator

633 Views

6 replies

0 likes

  • 633 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I have a premium giftcard and after scratching off the label I can't read the code.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Grant2012

Visitor

7135 Views

11 replies

0 likes

  • 7135 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Can't redeem a giftcard

PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help

Newbie

Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema  Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...

Yurin9u

Casual Listener

27962 Views

47 replies

0 likes

  • 27962 Views
  • 47 replies
  • 0 likes

Premium

Hello,I have a question regarding Spotify Premium Family.We are part of a family plan, and the family organizer wanted to renew the subscription because it was not renewed this month due to a change of the bank card.Now it says that you can only join...

Visitor

Hello, I have a question regarding Spotify Premium Family. We are part of a family plan, and the family organizer wanted to renew the subscription because it was not renewed this month due to a cha...

Billy-J

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

I need to add my son in my Duo account and your tool says that our address don't match!!!!!!

PlanDuoCountryPortugalDevice(iPhone 15 Pro)Operating System(iOS 18.6.2) My Question or IssueI cannot add my son to my Duo plan. We have the same address, but it keeps stating that the addresses don't match.Can you please help?We are loosing time on t...

Visitor

Plan Duo Country Portugal Device (iPhone 15 Pro) Operating System (iOS 18.6.2)   My Question or Issue I cannot add my son to my Duo plan. We have the same address, but it keeps stating...

Billy-J

Spotify Star

125 Views

1 replies

0 likes

  • 125 Views
  • 1 replies
  • 0 likes

Price increase e-mail auto approved without user interaction

PlanPremiumCountryGermanyDevice(iPhone 13 Mini)Operating System(iOS 18.6) My Question or IssueI've recently received the price increase information e-mail. I only saw a preview on my iPhone home screen, but never actually opened the e-mail to read it...

Casual Listener

Plan Premium Country Germany Device (iPhone 13 Mini) Operating System (iOS 18.6)   My Question or Issue I've recently received the price increase information e-mail. I only saw a previ...

JBayudz

Rising Star 4

1304 Views

4 replies

0 likes

  • 1304 Views
  • 4 replies
  • 0 likes

Not eligible for basic plan

Hello, After the price increase, I no longer want premium. I want the basic plan. I have been a premium user so I should be eligible but it won't show up. The chat support they have is ABSOLUTELY useless. Nobody can tell me why I'm not eligible. Help...

Newbie

Hello,  After the price increase, I no longer want premium. I want the basic plan. I have been a premium user so I should be eligible but it won't show up. The chat support they have is ABSOLU...

JBayudz

Rising Star 4

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Subscription

Plan Premium Country Israel Device pc Operating System Windows 10 my Question or Issue Issue with Premium Subscription and Request to Update Email I am a long-time customer with the username I am writing to report an issue with my account. For the ...

Visitor

<snip-Moderator Edit>   Plan Premium Country Israel  Device pc Operating System Windows 10 my Question or Issue Issue with Premium Subscription and Request to Up...

Dessi

Moderator

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trendyol Plus Kodumu Kullanamıyorum

Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure. Now when I try to enter the code, it gives a warni...

Visitor

Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure....

Yordan

Moderator

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

No Lossless Quality subscription in Nigeria

Hi, why is it that lossless quality is not available in Nigeria yet? I have decided to not subscribe again until the lossless quality is available for us in Nigeria. I'm moving to apple music

Regular

Hi, why is it that lossless quality is not available in Nigeria yet? I have decided to not subscribe again until the lossless quality is available for us in Nigeria. I'm moving to apple music 

kigwe

Regular

2194 Views

4 replies

5 likes

  • 2194 Views
  • 4 replies
  • 5 likes

Superuser Contribution Spotify Account and Email differ on Subscription Amount - Premium Duo

Plan Premium Duo Country UK My Question or Issue I had a Premium Individual Account that, following an offer from Spotify, I changed to a Premium Duo in late December. My account in Spotify shows that the next payment will be £12.99 on 2*th January. ...

Casual Listener

Plan Premium Duo Country UK   My Question or Issue I had a Premium Individual Account that, following an offer from Spotify, I changed to a Premium Duo in late December.  My acc...

MihailY

Moderator

677 Views

5 replies

0 likes

  • 677 Views
  • 5 replies
  • 0 likes

Free for three months

Hello, you recently ran a promotion offering three months free without any ads. I signed up for the promo, and my cancellation date should have been in April. However, I’ve already been canceled for some reason, and now I’m getting ads again. Please ...

Visitor

Hello, you recently ran a promotion offering three months free without any ads. I signed up for the promo, and my cancellation date should have been in April. However, I’ve already been canceled for ...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is the 12 months for £99 gift card no longer available?

Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped doing this? Thanks.

Music Fan

Hi, my subscription expires tomorrow and I was planning on renewing it with a 12 month gift card, as I did last year. However I've found it's no longer available to buy anywhere. Have Spotify stopped...

quirkette100

Newbie

4740 Views

5 replies

1 likes

  • 4740 Views
  • 5 replies
  • 1 likes