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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72284 Views
  • 25 replies
  • 5 likes
  • 72284 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41953 Views
  • 19 replies
  • 2 likes
  • 41953 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29928 Views
  • 16 replies
  • 3 likes
  • 29928 Views
  • 16 replies
  • 3 likes

Premium but still showing free

Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working

  • Visitor
  • Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Getting charged twice for my plan through Spark and Spotify

I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when I'm already paying the 7.49 monthly for Spotify fo...

  • Visitor
  • I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when...
  • Prague
  • Composer
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid for premium

I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month..Shaun stevens

  • Visitor
  • I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month.. Shaun steven...
  • Eni
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi plan duo no funciona para la persona que invite

Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium

  • Visitor
  • Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium
  • AlejaR
  • Moderator
  • 31 Views
  • 1 replies
  • 0 likes
  • 31 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?

  • Visitor
  • hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?
  • AlejaR
  • Moderator
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

Por que no se actualizo nunca mi plan si lo pague desde el 4 de febrero?

Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?

  • Visitor
  • Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?
  • Bittencourt
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja ingresar una nueva tarjeta

Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el tiempo de: Oops ocurrio un error, intentalo de neuv...

  • Casual Listener
  • Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el ...
  • Alex
  • Moderator
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did Spotify take out more money than usual this month?

Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, was not informed of any subscription price hike or an...

  • Visitor
  • Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, wa...
  • Lyubka
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo cancelar cobro de un plan que no está mi nombre y me lo cobran a mi?

Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo puedo quitar el cobro a mi tarjeta de crédito? Para p...

  • Visitor
  • Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo pu...
  • MihailY
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Solved!! Can't use an app without premium.

I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window. I tried to buy a premium and it worked. However, jus...

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  • Casual Listener
  • I literally can't use Spotify when premium subscribition is deactivated. Every post that I searched says that Spotify can be used freely, but in my case, it just won't let me pass the login window.&n...
  • Not applicable
  • 147 Views
  • 4 replies
  • 0 likes
  • 147 Views
  • 4 replies
  • 0 likes

Superuser Contribution PREMIUM DUO

Bonjour, J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'adresse est bonne. Comment faire svp ??

  • Visitor
  • Bonjour,    J'ai souscrit à un abonnement premium duo pour mon ami mais lorsqu'il tente de se connecter avec notre adresse, le site lui renvoie qu'un "problème est survenu"...alors que l'...
  • Lyubka
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

  • Newbie
  • My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...
  • AlejaR
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge two accounts

I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I have to go through my account to cancel the charge...

  • Visitor
  • I have an old spotify account I used to use and a new spotify account that I'm using. I upgraded the old one to premium on accident while my new one is still free. Can I merge the accounts? Or will I...
  • AlejaR
  • Moderator
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo unirme a suscripción familiar.

El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el error.

  • Casual Listener
  • El mes anterior me uní a un plan familiar. Al acabarse el mes, no me permite continuar incluso si escribo la misma información de la dirección. La cuenta según se está verificada, no se que es el err...
  • Caty11
  • Visitor
  • 5893 Views
  • 6 replies
  • 0 likes
  • 5893 Views
  • 6 replies
  • 0 likes

Je n'arrive pas à inviter une autre personne Simon abonnement

Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien

  • Visitor
  • Je trouve le lien, je l'envoie, et quand mon partenaire accepte l'invitation, ça revient sur mon profil sans ajouter sien
  • Prague
  • Composer
  • 30 Views
  • 1 replies
  • 0 likes
  • 30 Views
  • 1 replies
  • 0 likes

Solved!! I want to upgrade to premium but I can't because payment country

My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none of the payment methods from a different country. An...

  • Visitor
  • My playstore account it's Spanish and my paypal account it Spanish too, while my Spotify account seems to be Portuguese. I live in both countries. I can't upgrade to Premium because I can't use none ...
  • Prague
  • Composer
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes