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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45479 Views
  • 16 replies
  • 4 likes
  • 45479 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28591 Views
  • 19 replies
  • 2 likes
  • 28591 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20163 Views
  • 6 replies
  • 1 likes
  • 20163 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify student bundle with showtime/hulu?

Hi, so i have a student spotify premium bundle with showtime/hulu, but when I go to activate it says to "start watching"--I don't remember making an account for those and when I try to sign in with the same spotify credentials on hulu it doesn't exis...

  • Not applicable
  • Hi, so i have a student spotify premium bundle with showtime/hulu, but when I go to activate it says to "start watching"--I don't remember making an account for those and when I try to sign in with t...
  • Elena
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY DUO MIX FEATURES OF PLAYLIST MOOD IN BLEND?

Apparently Duo Mix is not a thing anymore, even though it is advertised. I want to find a way to make a chill mix or upbeat mix with my significant other through blend. How do I do that? That was the feature I was looking for when signing us up for D...

  • Not applicable
  • Apparently Duo Mix is not a thing anymore, even though it is advertised. I want to find a way to make a chill mix or upbeat mix with my significant other through blend. How do I do that? That was the...
  • Elena
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Tengo dos cuentas como hacerle para pagar solo una??

M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??

  • Not applicable
  • M robaron mi celular, olvide mi contraseña, ya no pude recuperar mi correo anterior, hise otra cuenta y ahora me cobran en automático las dos cuentas, como dar de baja mi anterior cuenta??
  • GuiltMachine
  • Regular
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

why can't i purchase premium?

says something went wrong & to try again, tried multiple times

  • Not applicable
  • says something went wrong & to try again, tried multiple times
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer

se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague

  • Casual Listener
  • se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
  • Deterock
  • Casual Listener
  • 64 Views
  • 2 replies
  • 0 likes
  • 64 Views
  • 2 replies
  • 0 likes

Superuser Contribution Abo Switched to free

I use Spotify premium since 3+ years on my account and now it switched to a free membership. Even I have the receipt from the payment done at the 13.04.22

  • Not applicable
  • I use Spotify premium since 3+ years on my account and now it switched to a free membership. Even I have the receipt from the payment done at the 13.04.22
  • Jeremy
  • Moderator
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my account not premium even if I've been paying for it?

I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Premium account without any issues. I have been charg...

  • Not applicable
  • I have been paying for Premium since January 2018. From January 2018 until January 2022, I was subscribed to Premium Student. In January 2022 I seamlessly transitioned to a full-cost, full-benefit Pr...
  • Jeremy
  • Moderator
  • 103 Views
  • 3 replies
  • 2 likes
  • 103 Views
  • 3 replies
  • 2 likes

Superuser Contribution 3 months

Hey, I applied for the 3 months of Spotify, and now in my account, it's showing that ill be charged 10$ next month

  • Not applicable
  • Hey, I applied for the 3 months of Spotify, and now in my account, it's showing that ill be charged 10$ next month
  • Mario
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution The app doesn't accept my address.

I put all my information in the application and it won't accept it. Something to do with my address.

  • Not applicable
  • I put all my information in the application and it won't accept it. Something to do with my address.
  • Jeremy
  • Moderator
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Premium with Sonos

My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos system, it cuts out for one of. It will not let us...

  • Visitor
  • My husband and I have a spotify duo premium account. When I am listening to my spotify playlist (from my account) in my car and he starts listening to a playlist from his spotify account on our Sonos...
  • Elena
  • Moderator
  • 87 Views
  • 1 replies
  • 1 likes
  • 87 Views
  • 1 replies
  • 1 likes

Superuser Contribution i cant get spotify premium because it gives me an error whenever I try

i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why(Something went wrong. Please try again.)

  • Newbie
  • i am trying to sign up for spotify premium (free) for 3 months and when I enter my credit card details it gives me an error I have no clue why (Something went wrong. Please try again.)
  • Jeremy
  • Moderator
  • 122 Views
  • 2 replies
  • 2 likes
  • 122 Views
  • 2 replies
  • 2 likes

Solved!! How can I change my subscription payment method?

PlanPremium My Question or IssueI am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?

  • Visitor
  • Plan Premium   My Question or Issue I am currently on premium plan but using a credit card that I plan on canceling. How can I change what card is charged for my premium service?
  • ericmaty
  • Newbie
  • 93 Views
  • 1 replies
  • 1 likes
  • 93 Views
  • 1 replies
  • 1 likes

Switching subscriptions easily

Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?

  • Newbie
  • Suppose I now start an Individual subscription for 3 months for free. Can I switch to a Student subscription after those 3 months?
  • Maxim
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t find my family plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium I can’t remember my email and password so I can’t find my family plan. Country Device(iPhone 8, Samsung Galaxy 9, Macboo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  I can’t remember my email and password so I can’t find m...
  • Yordan
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to duo at the weekend but have been charged for my premium today.

I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged?Thanks

  • Not applicable
  • I moved to duo at the weekend but have been charged for my premium today. My partner is the lead on the duo, why have i been charged? Thanks
  • Elena
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

my spotify acc show me that I don't have duo sub, but I do

hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!

  • Visitor
  • hey, well my dad just own spotify duo and invited me. on site we can see that I joined, but my spotify acc shows me the opposite (I don't have a premium). I'd be really grateful if you could help me!
  • Maxim
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes