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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151839 Views

69 replies

10 likes

Premium for Family
  • 151839 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97743 Views

89 replies

4 likes

  • 97743 Views
  • 89 replies
  • 4 likes

Superuser Contribution Charger after cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

87 Views

1 replies

0 likes

  • 87 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

Casual Listener

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

osornios

Spotify Star

2787 Views

6 replies

0 likes

  • 2787 Views
  • 6 replies
  • 0 likes

Cant canceled my plan

PlanPremiumCountryDeviceSamsung S21 FEOperating system AndroidMy Question or IssueWhen I try to change my plan from individual to regular, I don't have a plan change button. I want to do this in order to pay for a family plan

Newbie

Plan Premium Country Device Samsung S21 FE Operating system  Android My Question or Issue When I try to change my plan from individual to regular, I don't have a plan change button. I wa...

ribezaz

Spotify Star

90 Views

1 replies

1 likes

  • 90 Views
  • 1 replies
  • 1 likes

Address not recognised to be able to share Duo subscription with my husband

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised. My account settings show my country as United Kingdom and my addre...

Casual Listener

I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised.  My accou...

Morgane546713

Visitor

638 Views

4 replies

0 likes

  • 638 Views
  • 4 replies
  • 0 likes

Superuser Contribution 4 months free Premium offer disappeared – Need help

 Hi Spotify Team, I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it. I contacted support, and they told me to post here. I’ve already tried clearing cache,...

Casual Listener

  Hi Spotify Team,   I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it.   I contacted sup...

Billy-J

Spotify Star

14172 Views

10 replies

0 likes

  • 14172 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vrácení peněz

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.

Visitor

Jak můžu požádat o vrácení peněz za premium. Když ho už nechci hned. A chci vrátit penize.  

DomKle

Visitor

4231 Views

8 replies

0 likes

  • 4231 Views
  • 8 replies
  • 0 likes

Superuser Contribution The premium Duo plan does it have commercials?

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Newbie

I'm the original account holder. My Duo partner gets commercials and I'm supposedly have the premium Duo plan.

Dessi

Moderator

1687 Views

3 replies

0 likes

  • 1687 Views
  • 3 replies
  • 0 likes

Payment: premium vs family

PlanPremium Individual/FamilyCountryAustraliaDeviceGoogle Pixel 8aOperating System My Question or IssueI was on a Premium Individual account but recently joined a Family Account. I would like to know if I will still be charged for my Premium Account ...

Visitor

Plan Premium Individual/Family Country Australia Device Google Pixel 8a Operating System     My Question or Issue I was on a Premium Individual account but recently joined a Famil...

osornios

Spotify Star

138 Views

1 replies

0 likes

  • 138 Views
  • 1 replies
  • 0 likes

Audiobook

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top off” feature is working. So why not the add on for 15...

Visitor

Hey I am trying to upgrade my audiobook time on my premium account. Why is it just navigating me back to the Home Screen on the website? I have money on my card linked to the account, and the “top of...

JBayudz

Rising Star 4

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

Newbie

Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...

Dessi

Moderator

14445 Views

3 replies

0 likes

  • 14445 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel Premium from Australia but getting error

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/ I live in Australia, I signed up for Spotify when I lived in the US. I imagine I can ...

Visitor

I am trying to cancel my spotify account via this link: www.spotify.com/account but it keeps kicking me to this site: https://www.spotify.com/int/why-not-available/   I live in Austr...

Joan

Moderator

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Audiobooks +

Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan. I've tried on the app and on a desktop.Thank you,Danielle

Visitor

  Can someone help me activate Audiobooks + as an add on please? I have the Premium membership, and I click on add on, but it does not direct me to make the additional purchase for the plan.&nb...

Billy-J

Spotify Star

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden Unlinking From Gcash

Plan Free (Premium in the Previous day) Country PHHello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a glitch with the promo, or is the issue on GCash/Spotify's en...

Casual Listener

Plan Free (Premium in the Previous day) Country PH Hello! Signed up for the 3-month Xiaomi trial yesterday, but my GCash got unlinked the very next day and now my Premium is gone. Is there a...

Eni

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fawry payment for Premium Family still did not go through?

PlanFamily PremiumOperating Systemwindows and iphone My Question or IssueFawry payment for Premium Family still did not go through? Hey I’m from egypt and I payed the family subscription using a local Fawry payment but it’s been 12 hours and it still...

Visitor

  Plan Family Premium Operating System windows and iphone   My Question or Issue Fawry payment for Premium Family still did not go through?   Hey I’m from egypt and I payed th...

Eni

Moderator

1480 Views

1 replies

0 likes

  • 1480 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Family premium to individual premium

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription)how do I change over to an individual premium please?

Visitor

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription) how do I change over to an individual premium please? 

Yordan

Moderator

7802 Views

11 replies

0 likes

  • 7802 Views
  • 11 replies
  • 0 likes

DJ is not availble on my account

PlanPremiumCountrylibyaDeviceon all devices connected to my account laptop Google Tv android phoneOperating Systemandroid 15 windows 11 google tv My Question or Issuei can't find DJ at all

Visitor

Plan Premium Country libya Device on all devices connected to my account laptop Google Tv android phone Operating System android 15 windows 11 google tv   My Question or Issue i can't ...

Billy-J

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

Casual Listener

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...

Misst16

Casual Listener

8128 Views

20 replies

6 likes

Subscription
  • 8128 Views
  • 20 replies
  • 6 likes

Solved!! Getting adds in premium account before starting a podcast

PlanPremium via ISP Deutsche TelekomCountryGermanyDevicePixel 8 and several amazon echo devicesScreenshotMy Question or IssueHi,I have premium since several years, booked via my ISP Deutsche Telekom. Everything is paid and I am logged in correctly.I ...

Casual Listener

Plan Premium via ISP Deutsche Telekom Country Germany Device Pixel 8 and several amazon echo devices Screenshot My Question or Issue Hi, I have premium since several years, booked via my...

fl0ri4n

Casual Listener

429 Views

2 replies

1 likes

  • 429 Views
  • 2 replies
  • 1 likes