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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53594 Views
  • 32 replies
  • 3 likes
  • 53594 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6872 Views
  • 23 replies
  • 2 likes
  • 6872 Views
  • 23 replies
  • 2 likes

Superuser Contribution Re: Devolución/Reembolso

Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO

  • Newbie
  • Dónde puedo colocar un PQR YA QUE ME ESTAN COBRANDO UN VALOR QUE NO ES EL ACORDADO NECISITO EL REEMBOLSO 
  • Susan_GP
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just verified with sheer id for the student discount but it will not work when I click stud...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Luan
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • Mululu
  • Visitor
  • 2497 Views
  • 8 replies
  • 0 likes
  • 2497 Views
  • 8 replies
  • 0 likes

Solved!! Can you cancel and reactivate a Student Premium account?

Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account?Thanks!

  • Newbie
  • Hi! I'm home from college for the summer and don't use Spotify as much. Has anyone canceled and then reactivated with a student premium account? Thanks!  
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change plan

PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...

  • Casual Listener
  • Plan Premium Country UK   Device (Nothing phone) Operating System (Android)   My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...
  • Yordan
  • Moderator
  • 2395 Views
  • 8 replies
  • 0 likes
  • 2395 Views
  • 8 replies
  • 0 likes

Getting Ads on Spotify Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryAustralia My Question or IssueI have just signed up for Spotify Premium Duo and my partner is still receiving ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Australia   My Question or Issue I have j...
  • ribezaz
  • Rising Star 1
  • 152 Views
  • 2 replies
  • 1 likes
  • 152 Views
  • 2 replies
  • 1 likes

Superuser Contribution Student Hulu problems

PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?

  • Visitor
  •   Plan Student  Country USA Device IPhone 15 pro   My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
  • AlejaR
  • Moderator
  • 206 Views
  • 3 replies
  • 0 likes
  • frustrated
    Hulu
    Student
  • 206 Views
  • 3 replies
  • 0 likes

Subscriptions

I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account PlanPremiumCountryUnited States Device(iPhone 13 pro)Operating System(iOS 17.3.) My Question or IssueI...

  • Visitor
  • I am getting debited for both student account and individual account and I don’t like it I need you to stop the subscription of the student account  Plan Premium Country United States  ...
  • Bittencourt
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! 2 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I re...
  • ribezaz
  • Rising Star 1
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Spotify Premium 3 months 99c offer

PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family members are getting Spotify Premium offers of 99c for a 3 month period but w...

  • Visitor
  • Plan Free/Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Duo account but still on free subscription plan

PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...

  • Newbie
  • Plan Free/Premium Country South Africa  Device (iPhone 13) Operating System (iOS 17.4.1etc.)   My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Can't enter correct address for Duo verification

PlanDuoCountryUK Device Operating SystemMacOs My Question or IssueI've just upgraded to a Duo account and am asked to enter my home address. However it doesn't recognise my correct address and insists on giving me one with the wrong post code. There ...

  • Visitor
  • Plan Duo Country UK   Device   Operating System MacOs   My Question or Issue I've just upgraded to a Duo account and am asked to enter my home address. However it doesn't re...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

  • Newbie
  • I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
  • Freya_musiv
  • Newbie
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Duo promo 2 months free.

I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get the 2 months back?

  • Visitor
  • I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get t...
  • StolnHeartDealr
  • Casual Listener
  • 2959 Views
  • 8 replies
  • 3 likes
  • 2959 Views
  • 8 replies
  • 3 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • eirikgutten
  • Newbie
  • 1243 Views
  • 4 replies
  • 5 likes
  • 1243 Views
  • 4 replies
  • 5 likes

3 month free trial

i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.

  • Visitor
  • i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo + kids account

Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...

  • Casual Listener
  • Hello   I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
  • EffEll
  • Casual Listener
  • 985 Views
  • 4 replies
  • 1 likes
  • 985 Views
  • 4 replies
  • 1 likes

can’t change to my usual plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was paying my annual plan in advance in Sri Lanka. However, I bought an additional one-year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue ...
  • Maxim
  • Spotify Star
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes