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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46189 Views
  • 16 replies
  • 4 likes
  • 46189 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20324 Views
  • 6 replies
  • 1 likes
  • 20324 Views
  • 6 replies
  • 1 likes

Premium to Student Premium

I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...

  • Newbie
  • I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment unsuccessful

I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enough money in the card no matter how much I try. Spot...

  • Casual Listener
  • I often use a Mastercard to pay for my monthly Spotify subscription. However this month I forgot to charge money into the account. Now I can't pay for my monthly subscription even though there's enou...
  • Dian
  • Moderator
  • 126 Views
  • 3 replies
  • 0 likes
  • 126 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment failure after 1 month

PlanPremium duoCountryIndiaDevice(iPhone 13mini, Pixel 4a)Operating System(iOS 15, Android 12) My Question or IssueSigned up for premium duo using domestically issued amex. There were no errors, payment went through. After a month I received email fr...

  • Casual Listener
  •   Plan Premium duo Country India Device (iPhone 13mini, Pixel 4a) Operating System (iOS 15, Android 12)   My Question or Issue Signed up for premium duo using domestically issued...
  • CarlosE
  • Moderator
  • 117 Views
  • 3 replies
  • 0 likes
  • 117 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change payment method

PlanPremiumCountryWas Ukraine now PolandDevicePC I changed country of payment and my 3d secure was successful but after it I get this grey screen and error: page at https://www.spotify.com/ua-uk/api/payment-sdk/notification/challenge/?checkout-id=177...

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  • Casual Listener
  • Plan Premium Country Was Ukraine now Poland Device PC   I changed country of payment and my 3d secure was successful but after it I get this grey screen and error:    page at&...
  • Andrapente
  • Casual Listener
  • 187 Views
  • 6 replies
  • 0 likes
  • 187 Views
  • 6 replies
  • 0 likes

Superuser Contribution Abo not working

Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so why would I do that? Can someone help find a solut...

  • Visitor
  • Hello. Since I've had an issue with the payment, which is now solved, Spotify won't let me choose my one account Abo and instead wants me to get the duo version. Im the only one using the account, so...
  • Kiril
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nessun Avviso di scadenza abbonamento studentesco

Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa. Ho rifatto la procedura per avere di nuovo lo scon...

  • Visitor
  • Ho scoperto per puro caso che mi era scaduto il contratto premium per studenti, ovviamente non mi era arrivata nessuna mail della vicina scadenza, e quindi mi sono stati addebitati la cifra completa....
  • Dian
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

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  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 179 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo won’t load

PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS   My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...
  • Alex
  • Moderator
  • 218 Views
  • 4 replies
  • 1 likes
  • 218 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Kiril
  • Moderator
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

Deleting account & can't reuse username with Spotify? CLARIFICATION needed please!

My Question or IssueHi Community,I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary email address until I gave it to them, when I could the...

  • Casual Listener
  • My Question or Issue Hi Community, I just opened a Premium Duo account, giving a Spotify subscription as a gift for a friend. To keep it a surprise, I registered the new account under my secondary ...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Why does it charge me for duo when my selected plan is single?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo not longer a thing?

Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or is it about actual premium plan? We don't care with ...

  • Newbie
  • Spotify showed me a notification that Duo will not be available for me after 23d of May and I need to use Blend instead. I can't find anywhere the answer to: is it only about the mixed playlist, or i...
  • Yordan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
  • 100 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Student Premium but can't activate HULU

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanStudent Premium My Question or Issue

  • Casual Listener
  • I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP!   Plan...
  • Yordan
  • Moderator
  • 39783 Views
  • 18 replies
  • 0 likes
  • 39783 Views
  • 18 replies
  • 0 likes

Premium Trial Pending on my bank statement but Spotify says payment failed

PlanFree/Premium 3 month trialCountryUSA My Question or IssueI have been trying multiple times under my account to purchase the three-month trial for premium but each time I try it says payment failed. Yet however, when I log onto my bank statement, ...

  • Visitor
  • Plan Free/Premium 3 month trial Country USA     My Question or Issue I have been trying multiple times under my account to purchase the three-month trial for premium but each time I ...
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium plan

Hello I just signed up for the 3 months free of premium and wondering why I don’t get premium ? Thought that’s what I was paying for after the 3 months free. Shouldn’t I be getting premium if that’s the one I signed up for

  • Newbie
  • Hello I just signed up for the 3 months free of premium and wondering why I don’t get premium ? Thought that’s what I was paying for after the 3 months free. Shouldn’t I be getting premium if that’s ...
  • Dian
  • Moderator
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not extend

I already paid for extend spotify 3 month.but until now not yet extend to me

  • Visitor
  • I already paid for extend spotify 3 month.but until now not yet extend to me
  • Vasil
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Solved!! 3 month free trial seems to not be 3 months

I started a new Spotify account today. i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month and not 3 months. Why is that? country USA, iphone 11, ios...

  • Casual Listener
  • I started a new Spotify account today.  i added my credit card to access the 3 months free trial. It seems to have started. However, I see on the website that my next charge will be in a month ...
  • Luan
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

payment

My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.

  • Visitor
  • My payment for premium has been took off when i tried to cancel it because i didn’t have the money for it and didn’t want to have premium any longer.
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit Card was compromised. Trying to enter new card but can't get it done. Need help

My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help

  • Visitor
  • My credit card was compromised and I have tried over and over again to enter a new credit card but can't seem to get it to go through. I need help
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to renew your premium subscription for a year in one payment.

I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not create to me now a new account. Pay 1 time per month I a...

  • Regular
  • I'm going through a trial period. And in the settings I do not want the opportunity to pay Spotify Premium for the whole year. But when I registered 3 weeks ago, such an opportunity was. Do not creat...
  • Dian
  • Moderator
  • 31212 Views
  • 15 replies
  • 1 likes
  • 31212 Views
  • 15 replies
  • 1 likes