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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151841 Views

69 replies

10 likes

Premium for Family
  • 151841 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97745 Views

89 replies

4 likes

  • 97745 Views
  • 89 replies
  • 4 likes

Superuser Contribution Overcharge

Hello Spotify, Why am I still being charged for individual premium (can not access the individual premium account) when I have switched to duo months ago. I do not like the fact that you are ripping me off. Every month. I would like to get an explana...

Casual Listener

Hello Spotify,   Why am I still being charged for individual premium (can not access the individual premium account) when I have switched to duo months ago. I do not like the fact that you...

Paula_Vi

Moderator

306 Views

3 replies

0 likes

  • 306 Views
  • 3 replies
  • 0 likes

Chose individual instead of duo

PlanInd./Premium CountryUSADevice(iPhone 12 mini )Operating System(iOS 26.2.1 My Question or IssueI just purchased an individual plan but meant to purchase the duo plan. Can I manage my subscription and upgrade by only paying the difference or will I...

Visitor

Plan Ind./Premium  Country USA Device (iPhone 12 mini ) Operating System (iOS 26.2.1   My Question or Issue I just purchased an individual plan but meant to purchase the duo plan....

JBayudz

Rising Star 4

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

Visitor

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

robdav6

Casual Listener

8054 Views

6 replies

0 likes

  • 8054 Views
  • 6 replies
  • 0 likes

Can't add platinum member

PlanPlatinum PremiumCountryIndonesiaDeviceMotorola Edge 60 FusionOperating SystemAndroid 15 My Question or IssueHelp...i can't add members on platinum premium subs. It always show "there was a problems, try again" please help.

Newbie

  Plan Platinum Premium Country Indonesia Device Motorola Edge 60 Fusion Operating System Android 15   My Question or Issue Help...i can't add members on platinum premium subs. I...

MateusM

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do I cancel my own subscription when I move to my partners duo plan?

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

Visitor

I have joined my partners duo plan, but will I keep getting charged for my premium subscription, or do I need to cancel this?

janezekm84

Casual Listener

3504 Views

4 replies

0 likes

  • 3504 Views
  • 4 replies
  • 0 likes

Solved!! Unable to add Audiobooks+ to my trial premium account.

PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...

Newbie

Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6   My Question or Issue When I cl...

Flying_Monkey

Newbie

1420 Views

5 replies

0 likes

  • 1420 Views
  • 5 replies
  • 0 likes

How can I change my card for payments?

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them work. I don't know if it's because I have a android...

Visitor

So I had to change my card due to fraudulent transactions, but because I changed my card I don't have the billing to my new card. I've tried a few different ways to change it online but none of them ...

Dogday62

Newbie

25247 Views

6 replies

0 likes

  • 25247 Views
  • 6 replies
  • 0 likes

message of failed payment but payment actually was processed and went through

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create confusion. Once I logged in, I get a red flag saying P...

Visitor

I have a premium account and I have just logged in, in order to change the email on file, which is the same as the email I will need to use to access my Artist Account, and I don't want to create con...

Billy-J

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attempting to cancel audiobook add on.

PlanPremium IndividualCountryUSADeviceSamsung Phone /Lenovo Laptop My Question or IssueI am trying to cancel an audiobook add on and keep running into a pop up that says, "Your plan information widget is unavailable, and we are working on it. Please ...

Visitor

Plan Premium Individual Country USA Device Samsung Phone /Lenovo Laptop   My Question or Issue I am trying to cancel an audiobook add on and keep running into a pop up that says, "Your p...

Yordan

Moderator

958 Views

1 replies

0 likes

  • 958 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrade from premium family to premium duo

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear. The help page says that when I switch from Family ...

Visitor

I have been paying for a premium family plan for YEARS even though we are only two people. I want to downgrade to a premium Duo plan, but my partner will lose her mind if all her playlists disappear....

Yordan

Moderator

1347 Views

4 replies

0 likes

  • 1347 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to change from Individual to Duo plan

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Fold7Operating SystemAndroid 16My Question or IssueI am currently subscribed to an Individual plan. I am trying to change this to a Duo plan but it does not seem to be working.This is how it goes for me...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Fold7 Operating System Android 16 My Question or Issue I am currently subscribed to an Individual plan. I am trying to change this to a D...

Joan

Moderator

855 Views

6 replies

0 likes

  • 855 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution I have a premium giftcard and after scratching off the label I can't read the code.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Grant2012

Visitor

7208 Views

11 replies

0 likes

  • 7208 Views
  • 11 replies
  • 0 likes

Premium

Hello,I have a question regarding Spotify Premium Family.We are part of a family plan, and the family organizer wanted to renew the subscription because it was not renewed this month due to a change of the bank card.Now it says that you can only join...

Visitor

Hello, I have a question regarding Spotify Premium Family. We are part of a family plan, and the family organizer wanted to renew the subscription because it was not renewed this month due to a cha...

Billy-J

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

I need to add my son in my Duo account and your tool says that our address don't match!!!!!!

PlanDuoCountryPortugalDevice(iPhone 15 Pro)Operating System(iOS 18.6.2) My Question or IssueI cannot add my son to my Duo plan. We have the same address, but it keeps stating that the addresses don't match.Can you please help?We are loosing time on t...

Visitor

Plan Duo Country Portugal Device (iPhone 15 Pro) Operating System (iOS 18.6.2)   My Question or Issue I cannot add my son to my Duo plan. We have the same address, but it keeps stating...

Billy-J

Spotify Star

138 Views

1 replies

0 likes

  • 138 Views
  • 1 replies
  • 0 likes

Price increase e-mail auto approved without user interaction

PlanPremiumCountryGermanyDevice(iPhone 13 Mini)Operating System(iOS 18.6) My Question or IssueI've recently received the price increase information e-mail. I only saw a preview on my iPhone home screen, but never actually opened the e-mail to read it...

Casual Listener

Plan Premium Country Germany Device (iPhone 13 Mini) Operating System (iOS 18.6)   My Question or Issue I've recently received the price increase information e-mail. I only saw a previ...

JBayudz

Rising Star 4

1410 Views

4 replies

0 likes

  • 1410 Views
  • 4 replies
  • 0 likes

Not eligible for basic plan

Hello, After the price increase, I no longer want premium. I want the basic plan. I have been a premium user so I should be eligible but it won't show up. The chat support they have is ABSOLUTELY useless. Nobody can tell me why I'm not eligible. Help...

Newbie

Hello,  After the price increase, I no longer want premium. I want the basic plan. I have been a premium user so I should be eligible but it won't show up. The chat support they have is ABSOLU...

JBayudz

Rising Star 4

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Premium Subscription

Plan Premium Country Israel Device pc Operating System Windows 10 my Question or Issue Issue with Premium Subscription and Request to Update Email I am a long-time customer with the username I am writing to report an issue with my account. For the ...

Visitor

<snip-Moderator Edit>   Plan Premium Country Israel  Device pc Operating System Windows 10 my Question or Issue Issue with Premium Subscription and Request to Up...

Dessi

Moderator

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trendyol Plus Kodumu Kullanamıyorum

Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure. Now when I try to enter the code, it gives a warni...

Visitor

Hi. I went to Spotify to use the code I received from Trendyol Plus and selected the "start free trial" option, but I think I shouldn't have done that; I should have used the code first.I'm not sure....

Yordan

Moderator

878 Views

1 replies

0 likes

  • 878 Views
  • 1 replies
  • 0 likes

No Lossless Quality subscription in Nigeria

Hi, why is it that lossless quality is not available in Nigeria yet? I have decided to not subscribe again until the lossless quality is available for us in Nigeria. I'm moving to apple music

Regular

Hi, why is it that lossless quality is not available in Nigeria yet? I have decided to not subscribe again until the lossless quality is available for us in Nigeria. I'm moving to apple music 

kigwe

Regular

2443 Views

4 replies

5 likes

  • 2443 Views
  • 4 replies
  • 5 likes