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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72366 Views
  • 25 replies
  • 5 likes
  • 72366 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41985 Views
  • 19 replies
  • 2 likes
  • 41985 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29958 Views
  • 16 replies
  • 3 likes
  • 29958 Views
  • 16 replies
  • 3 likes

Solved!!Superuser Contribution i forgot to cancel my premium and want refund

i just got an email saying premium was paid for and completely forgot and was wondering if there’s any chance of getting refunded

  • Visitor
  • i just got an email saying premium was paid for and completely forgot and was wondering if there’s any chance of getting refunded
  • Vasil
  • Moderator
  • 102 Views
  • 4 replies
  • 0 likes
  • 102 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not able to Cancel Premium Paid individual subscription in order to activate Family Subscription

PlanPremium IndividualCountryIndiaDeviceiPhone 11, Microsoft Windows, AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to switch to Family Plan, but when I try to change my existing plan to Family plan it thro...

  • Casual Listener
  • Plan Premium Individual Country India Device iPhone 11, Microsoft Windows, Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want to switch...
  • Alex
  • Moderator
  • 69 Views
  • 3 replies
  • 0 likes
  • Family Plan
    Subscription Termination
  • 69 Views
  • 3 replies
  • 0 likes

how to change payment to go through google play

I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment to go through google play store?

  • Visitor
  • I'd like my spotify subscription payment to go through google play store, but since I had already subscribed with my card information there is no option to use google play. How can I change payment t...
  • MateusM
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Έγινε αυτόματη πληρωμή premium , πως γίνεται επιστροφή χρημάτων

Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€

  • Casual Listener
  • Ενώ για καιρό χρησιμοποιούσα premium για φοιτητές, σήμερα μου ήρθε μήνυμα στο email ότι έγινε πληρωμη 7,99€
  • Prague
  • Composer
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Please help me re-activate my premium subscription!

Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify for personal "Emotional Therapy". Music is my soul a...

  • Visitor
  • Emergency request : please grant me my premium access if possible.. I've been a loyal premium member for 4+ years. I'm experiencing a major financial crisis currently and am in dire need of Spotify...
  • Billy-J
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Premium but still showing free

Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working

  • Visitor
  • Recently i bought premium plan for 299 inr and after formatting my device and logging in with my ID the plan is showing free please help i have tried numerous method but none are working
  • Billy-J
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Getting charged twice for my plan through Spark and Spotify

I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when I'm already paying the 7.49 monthly for Spotify fo...

  • Visitor
  • I have just discovered I have been getting charged double for my Spotify subscription for months now, since switching over to Spark. There is a 14.99 payment currently pending in my bank account when...
  • Prague
  • Composer
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid for premium

I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month..Shaun stevens

  • Visitor
  • I paid for premium on the 19th of this month and now sporty is saying I need to pay for it again after i already got my email saying it was good for another month that's a short month.. Shaun steven...
  • Eni
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi plan duo no funciona para la persona que invite

Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium

  • Visitor
  • Contraté un plan duo, agregué correctamente a la otra persona, pero su cuenta aun tiene anuncios, es decir, no está como un plan premium
  • AlejaR
  • Moderator
  • 31 Views
  • 1 replies
  • 0 likes
  • 31 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?

  • Visitor
  • hello. I changed my location, but I still can’t change my payment method to Georgian card. How can I do that?
  • AlejaR
  • Moderator
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Por que no se actualizo nunca mi plan si lo pague desde el 4 de febrero?

Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?

  • Visitor
  • Pague mi plan de estudiante el día 4 de febrero y aun no se pone premium y si me aparece mi recibo de pago, que se supone que haga? pagar para que no lo vuelan a activar?
  • Bittencourt
  • Spotify Star
  • 34 Views
  • 1 replies
  • 0 likes
  • 34 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me deja ingresar una nueva tarjeta

Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el tiempo de: Oops ocurrio un error, intentalo de neuv...

  • Casual Listener
  • Cancele mi suscripción de spotify, ya que me robaron la cuenta de mi tarjeta, bloquee la tarjeta y ahora que tengo una nueva, cuando ingreso el pago que deseo hacer me aparece el mismo error todo el ...
  • Alex
  • Moderator
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did Spotify take out more money than usual this month?

Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, was not informed of any subscription price hike or an...

  • Visitor
  • Every month since 2018, I’ve loaded $9.99 onto the bank account I use for subscriptions before the 26th, when Spotify takes our $9.99. This month, Spotify took out $10.69. I only had $9.99 loaded, wa...
  • Lyubka
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entrar a premiun

Que debo hacer para tener elPlan premiun, sigo escuchando mensajes y 6 avances

  • Visitor
  • Que debo hacer para tener el Plan premiun, sigo escuchando mensajes y 6 avances
  • Lyubka
  • Moderator
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo cancelar cobro de un plan que no está mi nombre y me lo cobran a mi?

Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo puedo quitar el cobro a mi tarjeta de crédito? Para p...

  • Visitor
  • Tengo el siguiente caso, mi ex-pareja y yo estamos a la fecha compartiendo un plan premium duo, la titular es ella, pero está inscrita mi tarjeta de crédito y pues el cobro me lo hacen a mí, ¿cómo pu...
  • MihailY
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes