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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5296 Views
  • 23 replies
  • 2 likes
  • 5296 Views
  • 23 replies
  • 2 likes

Solved!! Gift Card

Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?

  • Regular
  • Hi, I have 2 gift cards of 3 months each. Can I do both at once? Do I have to enter their codes one by one?
  • abyss81
  • Regular
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Play different Spotify music on multiple Amazon echos/other devices concurrently

Hi, I have several Amazon Echoes at home. Also have the Spotify phone app and listen on desktop too. What Spotify subscription will allow me and members of my family to listen to Spotify at the same time through any of these devices - all playing dif...

  • Casual Listener
  • Hi,    I have several Amazon Echoes at home. Also have the Spotify phone app and listen on desktop too.   What Spotify subscription will allow me and members of my family to listen...
  • tubobshakur
  • Casual Listener
  • 69454 Views
  • 38 replies
  • 1 likes
  • 69454 Views
  • 38 replies
  • 1 likes

Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

  • Newbie
  • I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
  • Kiril
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

У меня неск.акк на споти, как узнать с какого снимается плата по платежу?

У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет.Платеж произведен 12.03, в доп.инф. - STOCKHOLM SWE (5815)

  • Visitor
  • У меня несколько акк на спотифай, как узнать с какого снимается плата по платежу? Я зашла во все аккаунты и все они бесплатны, подниски-премиум на них нет. Платеж произведен 12.03, в доп.инф. - STOC...
  • Bittencourt
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error al pago en boleta

Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a lo que me dijeron que sería problema de Spotify dir...

  • Visitor
  • Cuando quiero pagar mi plan por medio de mi empresa telefónica me dice que no estoy autorizado y llame a dicha empresa y me informan que no tengo restricción y que tengo cupo y que todo está bien, a ...
  • Maria
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Spotify Duo, says we’re in different country but we’re not.

hello everyone, here’s my situation. my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands. therefore our account are French and Dutch. despite being both located in Belgium, Spotify won’t let us ...

  • Newbie
  • hello everyone, here’s my situation.   my partner and I live together in Belgium, but my account was created in France and hers in the Netherlands.   therefore our account are French an...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement duo. Je ne retrouve pas mon compte payant. Help🙏

J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur mes deux mails mais retour à la case départ.

  • Visitor
  • J'ai réinstallé l'appli qui bugait. Après plusieurs essais je retombe sur mon premier compte gratuit. Je n'ai plus les infos pour mon compte payant. J'ai essayé de réinitialiser les mots de passe sur...
  • Susan_GP
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Failed to redeem a 3-months premium code obtained through Microsoft Rewards

PlanPremiumCountryItalyDeviceAsus Zenbook 14 UM425QAOperating SystemWindows 11 My Question or IssueAs pointed out in subject matter. I've been rewarded with a redeem code for 3-months Spotify premium from Microsoft Rewards system. Suggestions provide...

  • Casual Listener
  • Plan Premium Country Italy Device Asus Zenbook 14 UM425QA Operating System Windows 11   My Question or Issue As pointed out in subject matter. I've been rewarded with a redeem code for...
  • cansisi
  • Visitor
  • 876 Views
  • 5 replies
  • 0 likes
  • 876 Views
  • 5 replies
  • 0 likes

Superuser Contribution I still get ads listening to music even though my account is premium

PlanPremiumCountryIndonesiaDeviceRedmi Note11 / MSI GF63Operating SystemAndroid / Windows 11 My Question or IssueI've purchased 2 weeks worth of premium yet I still constantly get at most 30 seconds ads between music transitions, though other premium...

  • Casual Listener
  • Plan Premium Country Indonesia Device Redmi Note11 / MSI GF63 Operating System Android / Windows 11   My Question or Issue I've purchased 2 weeks worth of premium yet I still constantl...
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

the activation code for spotify premium i got from media expert isnt workin

i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [removed sensitive info] and i have it on the receipt an...

  • Newbie
  • i got the code from media expert where i bought my phone, when i type it in it just says that a code like this doesn't exist. i dont know what should i do. im sure i typed in the right code its [remo...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problème avec mon compte duo, je n'arrives pas à créer le compte de ma fill

J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a créer. Mais je n'arrives pas à associer son profil...

  • Visitor
  • J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a...
  • Novy
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading my subscription with Hulu to one with no ads

I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available Spotify subscriptions?

  • Casual Listener
  • I have a premium Spotify plan that is bundled with my Hulu (ad-supported) account. However, I want to update my Hulu account to where it has no ads. Am I able to do that with any currently available ...
  • 1236197618
  • Visitor
  • 2580 Views
  • 4 replies
  • 0 likes
  • 2580 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • Plan Premium, one person. Country Canada Device Samsung Galaxy 9/Windows Desktop    My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a y...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 33726 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 33726 Views
  • 7 replies
  • 0 likes

Solved!! I upgraded to Duo. My playlists are missing. How do I get them back?

When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?

  • Visitor
  • When I logged into my account after I upgraded to Duo, all of my playlists are gone. I checked "Recover my playlists" and there are no playlists listed there. How do I get my playlists back?
  • Not applicable
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

I had a students account, now our website has been hacked. How can I verify

Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?

  • Visitor
  • Our university website has been hacked and we can’t login from spotify. Now it charged me a regular premium subscription! What can I do to keep my students subscription?
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Free-Trial not working

PlanFree, but it should be premiumCountryThe NetherlandsDeviceMotorola one visiomOperating SystemAndroid 10?My Question or IssueI recently got a new Spotify account and wanted to start my free month trial for premium. I went through all the steps and...

  • Casual Listener
  • Plan Free, but it should be premium Country The Netherlands Device Motorola one visiom Operating System Android 10? My Question or Issue I recently got a new Spotify account and wanted to s...
  • Tia_Maru
  • Casual Listener
  • 9600 Views
  • 7 replies
  • 0 likes
  • 9600 Views
  • 7 replies
  • 0 likes