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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

  • Casual Listener
  • I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...
  • adzam016
  • Casual Listener
  • 6857 Views
  • 8 replies
  • 0 likes
  • 6857 Views
  • 8 replies
  • 0 likes

Unable to use free subscription plan given by Microsoft

Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.

  • Visitor
  •   Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl

PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...

  • Visitor
  • Plan Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O...
  • OscarDC
  • Moderator
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

Hace un mes borre mi tarjeta pero me siguen cobrando no es justo

Borre mi tarjeta hace un mes atrás y me sigue saliendo y voy al menú de borrar y sale que ya no hay pero sin embargo me cobraron hoy día, no es justo señores!!!!!

  • Visitor
  • Borre mi tarjeta hace un mes atrás y me sigue saliendo y voy al menú de borrar y sale que ya no hay pero sin embargo me cobraron hoy día, no es justo señores!!!!!
  • Anyk17
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

porque no reconocieron el pago premium ?

el 24 marzo 2024 pague 1 premium individual número de pedido y sigo escuchando anuncios. como si fuera un plan gratis

  • Visitor
  • el 24 marzo 2024 pague 1 premium individual número de pedido  <Snip - Moderator Edit> y sigo escuchando anuncios. como si fuera un plan gratis
  • Anyk17
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Spotify emailed me offer to try Duo free for 2 months but now emailed me offer ending after 1 month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify offered me Duo for 2 months free, but just emailed me offer is ending in 1 week (whi...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify ...
  • Jose_M
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I have paid for three months of individual subscription, but it is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo: Address verification and region switching failed

PlanPremium/Premium DuoCountryNetherlands My Question or IssueMy Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Premium Duo to share with my friend with a German Spotify account livi...

  • Casual Listener
  • Plan Premium/Premium Duo Country Netherlands   My Question or Issue My Spotify account is in the Netherlands, and I have recently moved to Germany. I switched my Premium subscription to Pr...
  • Ivelina
  • Moderator
  • 2127 Views
  • 7 replies
  • 0 likes
  • 2127 Views
  • 7 replies
  • 0 likes

Superuser Contribution Conflicting price on subscription purchase page

Trying to use a returning customer free trial, I'm on the payment page in my web browser. The description of the plan at the top of the page says: $0.00 for 1 month. Only $11.99 + tax / month after 1 month trial. You won't be charged until Jul 22, 20...

  • Casual Listener
  • Trying to use a returning customer free trial, I'm on the payment page in my web browser.   The description of the plan at the top of the page says: $0.00 for 1 month. Only $11.99 + tax / mont...
  • AlejaR
  • Moderator
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Changed credit card payment details and ended with wrong plan renewal

PlanPremium FamilyCountryAustraliaDeviceiPhone 14Operating SystemiOS 10 My Question or IssueI logged into account and changed the credit card details. I have been subscribing to Premium Family previously. Later in the day received email that I and th...

  • Visitor
  • Plan Premium Family Country Australia Device iPhone 14 Operating System iOS 10   My Question or Issue I logged into account and changed the credit card details. I have been subscribing...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing Family Premium on multiple devices

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...

  • Newbie
  • Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...
  • bkalber
  • Casual Listener
  • 301 Views
  • 6 replies
  • 0 likes
  • 301 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium ended early?

I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore

  • Newbie
  • I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t affor...
  • Joan
  • Moderator
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Household member unable to join duo plan

I have purchased a duo plan but when my partner uses the link to join, it says we need to live at the same address (which we do) and we are unable to proceed. My original account was set up in Australia but now I live in Indonesia. The account addres...

  • Visitor
  • I have purchased a duo plan but when my partner uses the link to join, it says we need to live at the same address (which we do) and we are unable to proceed. My original account was set up in Austra...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Annual Spotify Plan for India for Premium individual

PlanPremium IndividualCountryindiaDevice(iPhone 14 Pro)Operating System(iOS) My Question or IssueLast year I purchased an annual Premium individual plan. I am looking for the same this year. I am unable to find it

  • Visitor
  • Plan Premium Individual Country india Device (iPhone 14 Pro) Operating System (iOS)   My Question or Issue Last year I purchased an annual Premium individual plan. I am looking for the...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Cant downgrade my Premium Duo to Premium

Title said it allwhy cant i downgrade my premium DUO to a Normal Premium. Why the option is not there, i see all other option (student, etc..)

  • Visitor
  • Title said it all why cant i downgrade my premium DUO to a Normal Premium.  Why the option is not there, i see all other option (student, etc..)     
  • Billy-J
  • Spotify Star
  • 1557 Views
  • 4 replies
  • 2 likes
  • Account
    Premium
  • 1557 Views
  • 4 replies
  • 2 likes

Superuser Contribution Problème avec mon compte duo, je n'arrives pas à créer le compte de ma fill

J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a créer. Mais je n'arrives pas à associer son profil...

  • Visitor
  • J'ai un compte duo, ma fille l'utilise avec moi. J'ai du changer son adresse mail, je voulais à nouveau la mettre sur le compte mais je n'y arrive pas. Je vois son "profile" dans un dossier qu'elle a...
  • chlomolly
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

  • Visitor
  • On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
  • Thabisile
  • Visitor
  • 418 Views
  • 4 replies
  • 0 likes
  • 418 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help

  • Casual Listener
  • I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
  • levygamingmania
  • Newbie
  • 1681 Views
  • 7 replies
  • 0 likes
  • 1681 Views
  • 7 replies
  • 0 likes