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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6782 Views
  • 23 replies
  • 2 likes
  • 6782 Views
  • 23 replies
  • 2 likes

Superuser Contribution Como cancelar una suscripción sino me deja iniciar sesión?

Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta premium, aún así me siguen descontando en mi tarjeta ...

  • Visitor
  • Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta pr...
  • Vasil
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

  • Visitor
  • I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
  • MihailY
  • Moderator
  • 1316 Views
  • 3 replies
  • 0 likes
  • 1316 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • Maria
  • Moderator
  • 5251 Views
  • 12 replies
  • 0 likes
  • 5251 Views
  • 12 replies
  • 0 likes

Ads on podcast, Spotify premium

I have Spotify premium, have have listen to 2 specific podcasts for some years and today, I started getting ads before and after the podcasts?! The monthly sub6 have been payed, so what it's this?

  • Visitor
  • I have Spotify premium, have have listen to 2 specific podcasts for some years and today, I started getting ads before and after the podcasts?! The monthly sub6 have been payed, so what it's this?
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Perdí mi cuenta premium

Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial

  • Visitor
  • Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial
  • osornios
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Changing Countries

I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia or the one that I buy in India now will work as wel...

  • Newbie
  • I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia ...
  • osornios
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

cancele el plan y quite la tarjeta pero me cobraron igual

había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo

  • Visitor
  • había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo
  • Nasdaq_Nico
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution pagamento duplicado

Olá, fiz um pagamento por pix e apareceu uma mensagem que a transação não tinha concluído e então fiz novamente, e foi conrado 2x. Gostaria do estorno de uma das transações, obrigada!

  • Visitor
  • Olá, fiz um pagamento por pix e apareceu uma mensagem que a transação não tinha concluído e então fiz novamente, e foi conrado 2x. Gostaria do estorno de uma das transações, obrigada!
  • Eni
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Mudança de país

Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?

  • Newbie
  • Vou me mudar para os Estados Unidos se eu assinar o spotify no Brasil após minha mudança irei continuar pagando em reais?  
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

I just got two ads in a row listening to a podcast?

I already pay you for premium and here I am getting eBay ads? What the hell is going on?

  • Visitor
  • I already pay you for premium and here I am getting eBay ads? What the hell is going on?
  • tsrk30
  • Music Fan
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Have I had Premium before?

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've been getting Spotify Ads saying I could get 3 months of premium free, if I never had premium before, I don't know if I did or not, how could I check?

  • Casual Listener
  •   Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've been getting Spotify Ads saying I could get 3 months of premium free, if I never...
  • MihailY
  • Moderator
  • 1125 Views
  • 6 replies
  • 0 likes
  • 1125 Views
  • 6 replies
  • 0 likes

Problema en mi cuenta, no refleja el plan premium

PlanFree/PremiumCountryMexicoMy Question or IssueYa adquiri plan premium pero en mi cuenta se sigue reflejando el gratis, como puedo refrescar mi cuenta para que ya aparezca el plan que adquiri

  • Visitor
  • Plan Free/Premium Country Mexico My Question or Issue Ya adquiri plan premium pero en mi cuenta se sigue reflejando el gratis, como puedo refrescar mi cuenta para que ya aparezca el plan que adq...
  • ribezaz
  • Rising Star 1
  • 87 Views
  • 1 replies
  • 2 likes
  • 87 Views
  • 1 replies
  • 2 likes

Superuser Contribution Eu assinei o plano Duo, e acabou de aparecer um anúncio da Loreal Paris.

Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.

  • Visitor
  • Eu assinei não faz um mês e vai me cobrar automaticamente dia 1° de maio, mas apareceu um anúncio, o que não era para aparecer.
  • ribezaz
  • Rising Star 1
  • 251 Views
  • 6 replies
  • 1 likes
  • 251 Views
  • 6 replies
  • 1 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

  • Visitor
  • I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...
  • Vasil
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium User Being Served Ads Constantly, this is unacceptable

PlanPremium My Question or IssueI have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads. Examples of ads which are being served to me: 1) Spotify Earth Day "Earth's New E...

  • Regular
  • Plan Premium   My Question or Issue I have been a premium subscriber for years and I am constantly being served advertisements. I pay for premium specifically to AVOID ads.   Examples...
  • gB3organ
  • Gig Goer
  • 2490 Views
  • 24 replies
  • 7 likes
  • 2490 Views
  • 24 replies
  • 7 likes