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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14745 Views
  • 27 replies
  • 2 likes
  • 14745 Views
  • 27 replies
  • 2 likes

Pay my late account

Richard Hinakii

  • Visitor
  • Richard Hinakii
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan - Address verification not working

PlanPremium DuoCountrySwitzerlandDeviceiPhone iPhone (Husbands)Operating System17.5.1 (Husbands) My Question or IssueI have invited my husband to join my premium duo plan I recently upgraded to. To join he needs to enter his residential address and i...

  • Newbie
  •   Plan Premium Duo Country Switzerland Device iPhone iPhone (Husbands) Operating System 17.5.1 (Husbands)   My Question or Issue I have invited my husband to join my premium duo ...
  • l8chhqjotme03c8as3np
  • Visitor
  • 799 Views
  • 2 replies
  • 1 likes
  • 799 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Vince1717
  • Visitor
  • 5613 Views
  • 8 replies
  • 1 likes
  • 5613 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution How do I buy a premium giftcard for someone in another country?

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...

  • Casual Listener
  • So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in...
  • Novy
  • Moderator
  • 2267 Views
  • 3 replies
  • 0 likes
  • Different country
    Gift Card
    Premium
  • 2267 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mobile app totally bugged

PlanPremiumCountryNigeriaDevicePc windows/mobile android My Question or IssueMy phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help

  • Newbie
  • Plan Premium Country Nigeria Device Pc windows/mobile android    My Question or Issue My phone shows my subscription as it will end on 1970, on my pc it shows as 1 year. please help...
  • Novy
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • Not applicable
  • 1825 Views
  • 6 replies
  • 0 likes
  • 1825 Views
  • 6 replies
  • 0 likes

Superuser Contribution New phone, need to renew my account

Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.

  • Visitor
  • Old phone got factory reset. Spotify is on autopay. Need to renew my subscription, don't have a computer.
  • Vasil
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

2 months for .99

iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign.

  • Newbie
  • iPhone 15pro ios 18 im confused about the pricing for the 2 month trial. I’m an Apple Music person and I hate it so I thought I’d try this… but so far this is a bad sign. 
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • srishanths
  • Casual Listener
  • 12432 Views
  • 19 replies
  • 0 likes
  • 12432 Views
  • 19 replies
  • 0 likes

Spotify Duo - travelling to other countries

PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...

  • Newbie
  • Plan Spotify Duo Country Croatia Device Galaxy s21 ultra   My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
  • Not applicable
  • 684 Views
  • 2 replies
  • 0 likes
  • 684 Views
  • 2 replies
  • 0 likes

Solved!! 3-month free premium individual plan

Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i canceled it and tried to do it again but on my current Sp...

  • Casual Listener
  • Ive been getting emails from Spotify for a while about the 3-month free premium individual plan so i decided to get it. Although i got it on my old account with my card, once i realized this i cancel...
  • BillyBaca
  • Visitor
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Why did they charge me for the trial period?

yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withdrawn from my account. how should I understand this? After a...

  • Visitor
  •   yesterday I signed up for Spotify premium, it was a free trial subscription for 3 months, nowhere was it written that they would withdraw money from me now. but also yesterday money was withd...
  • Not applicable
  • 857 Views
  • 4 replies
  • 0 likes
  • 857 Views
  • 4 replies
  • 0 likes

Premium individual plan

I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it won't auto renew after the 3 months?

  • Visitor
  • I'm a 1st time user and I buy the spotify individual plan by 'get premium individual', What If I cancel my premium straight after buying the plan? Will I still get premium for 3 months then after it ...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution My gift card code is not working

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...

  • Casual Listener
  • Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...
  • Not applicable
  • 1305 Views
  • 11 replies
  • 1 likes
  • 1305 Views
  • 11 replies
  • 1 likes

Superuser Contribution Why i don't have premium mini for a day anymore?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Murtaza2
  • Visitor
  • 2477 Views
  • 4 replies
  • 0 likes
  • 2477 Views
  • 4 replies
  • 0 likes

Can’t pay for my Premium Student

“It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“What does this even mean? I was trying to pay first time for Premium Student, I filled out the form, everything was oka...

  • Visitor
  • “It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Premium Student.“ What does this even mean? I was trying to pay first time for Premi...
  • TanyaS
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes