Change from Family premium to individual premium

[Jennah1982]

I am currently part of a premium family plan which has been cancelled (although not yet ended the subscription)

how do I change over to an individual premium please? 

[AdamDamon]

Hi @Jennah1982,

Thanks for posting in the Spotify Community, and welcome!

To switch to Premium Individual, you’ll first need to leave the Premium Family plan. You can do so by following these steps:

1. Go to your account page
2. Click Change plan (under Manage your subscription)
3. Scroll to Spotify Free and then click Cancel Premium 

Your account will immediately switch to the free plan, so that you’ll then be able to sign up for your own Premium Individual plan here.

No worries, changing subscription plans won’t cause you to lose any of your playlists or saved music.

Feel free to read more about changing between different Premium plans in this support article, and let me know if you have any other questions.

Have a good day!

[Steve365]

This doesn't work for me, under step 3 above I don't have a Spotify Free option

[AdamDamon]

Hi @Steve365,

Thanks for posting in the Spotify Community, and welcome!

I suggest trying the steps that I mentioned in my previous reply in this thread using another device or a different browser, to see if that makes a difference.

Also, can you let me know what you see after clicking Change plan—do you see any options there at all? If you’re still experiencing issues with leaving the Premium Family plan, can you send a screenshot of what you see? Make sure to hide sensitive info when posting to the Community.

It might be worth mentioning as well that the Premium Family plan manager can also remove members’ accounts from the Premium Family plan (following these steps), so this could be a potential alternative way to go about leaving the plan if you’re in communication with the plan manager. 

Keep me posted about how this goes, and have a good day!

[Steve365]

Thank you for the response!  I tried the suggested steps on another device.  When I click on change plan it shows details of Premium Family, which I'm currently a member of, and Premium Individual, Premium Student and Premium Duo.  I don't see Spotify Free.

However I wonder if my situation is complicated by the fact that the family plan is managed by someone who passed away and we no longer have access to her account?  The plan manager is shown on the plan members list as a string of random numbers and letters.  So I can't contact the plan manager and ask to be removed.
I could leave Spotify and set myself up afresh, however I don't want to lose all my playlists if I can help it.

[AdamDamon]

Hi @Steve365,

Thank you for your reply!

I’ve learned that the support article about switching Premium plans happens to be out-of-date at the moment, so I recommend trying to leave the Premium Family plan by following these steps instead:

1. Go to your account page
2. Select Cancel Subscription, under Subscription, or under Manage your subscription
3. Continue through to the confirmation message

Let me know how this goes, as well as if you have any other questions, and have a good day!

[Steve365]

Thanks Adam, it's allowed me to do that.

I am wondering what will happen to the family account, but I guess I need to wait and see if I'm still billed for that

[AdamDamon]

Hi @Steve365,

Thank you for keeping me posted!

The Premium Family plan manager is the only person who is charged for the subscription; so if you were one of the invited members instead of the plan manager, you shouldn’t be charged for it. Feel free to read more about how Premium Family works in this FAQ article. 

If the relatives/friends of the deceased plan manager haven’t cancelled the subscription, the system will try to charge the payment method connected to the account, so they should reach out to Customer Support here to cancel the plan. 

Let me know if you have any other questions, and have a good day!

[Steve365]

Hi Adam, I hope you don't mind me coming back to you on this, as it's helpful for me.  The family plan mentioned before must still be active becuase I have now been charged again for it. The plan manager would originally have been my wife, now deceased, and the monthly payment is being taken from an account that used to be a joint account but is now, obviously, mine only.  The family plan, when listed before I left it, did not show my wife's name however the email I received when I left said ' you've canceled and left .... (there are some more characters in a long name).  Who can I contact at Spotify to sort this out, please?

[AdamDamon]

Thanks for keeping me posted, @Steve365!

In this case, I recommend contacting Customer Support here so that they can take a look and assist further.

Let me know if you have any other questions, and have a good day!