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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61604 Views
  • 25 replies
  • 5 likes
  • 61604 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36725 Views
  • 19 replies
  • 2 likes
  • 36725 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28015 Views
  • 16 replies
  • 3 likes
  • 28015 Views
  • 16 replies
  • 3 likes

Solved!! Free Trial Problem

I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel it. If so how do I do that? I don’t want to get ch...

  • Casual Listener
  • I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Pague por medio de nequi (colombia) y el servicio no funciona

pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium

  • Visitor
  • pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium
  • Jose_M
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Pop up ads for paid subscripers

PlanpremiumCountryCanadaDevice(Pixel 5)Operating System(Android most up to date) My Question or IssueI've a great idea. It would be brilliant if no more recommendations... full page pop ups appear on the app which I have to click X to remove before I...

  • Casual Listener
  • Plan premium Country Canada Device (Pixel 5) Operating System (Android most up to date)   My Question or Issue I've a great idea. It would be brilliant if no more recommendations...&nb...
  • Jose_M
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Your payment method and country don't match

This has been asked multiple times but I can't find any satisfying answers. I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have opened a new bank account through an online banking bank. Th...

  • Casual Listener
  • This has been asked multiple times but I can't find any satisfying answers.   I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and hav...
  • _HighLow_
  • Casual Listener
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

Changing Region

PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...

  • Newbie
  • Plan Premium Country USA Device iPhone 11 Pro   My Question or Issue Hello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when ...
  • kaworu_bloodpaw
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account subscription
    regional
    Regional lock
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not ready to work in Nigeria

I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...

  • Newbie
  • I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want...
  • Joan
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu stopped working

For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notification from Spotify. Ever since then my Hulu accou...

  • Visitor
  • For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notif...
  • Alex
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Upgrading from Premium to Duo issues

I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo. I have credit on my Premium account from Christmas Gift Cards although this should not be an issue to upgrading as confirmed by ...

  • Newbie
  • I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo.  I have credit on my Premium account from Christmas Gift Cards although ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Argent prélevé sans abonnement

Bonjour,J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits.je me souviens avoir rentré mon numéro de carte bancaire mais cela n'a jamais fonctionné, je suis restée bloqué sur S...

  • Casual Listener
  • Bonjour, J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits. je me souviens avoir rentré mon numéro de carte banc...
  • Mela1444
  • Casual Listener
  • 2729 Views
  • 6 replies
  • 0 likes
  • 2729 Views
  • 6 replies
  • 0 likes

Spotify in Bahrain

Bahrain is promoting Spotify, even though we do not have it available in the countrywe deserve to have it!!!Check link below,http://www.timeoutbahrain.com/nightlife/features/69910-must-have-music-apps

  • Casual Listener
  • Bahrain is promoting Spotify, even though we do not have it available in the country we deserve to have it!!! Check link below, http://www.timeoutbahrain.com/nightlife/features/69910-must-have-mus...
  • Mag723
  • Newbie
  • 2132 Views
  • 2 replies
  • 0 likes
  • 2132 Views
  • 2 replies
  • 0 likes

Superuser Contribution Upgrade to Prepaid Premium Family from Prepaid Premium Duo not reflecting

PlanPremium Duo/FamilyCountryIndia My Question or IssueI have had Premium Duo (prepaid for 12 months) with 130 days remaining. I wished to change my plan to Premium Family (prepaid for 12 months) and followed the payment process and was billed for th...

  • Newbie
  • Plan Premium Duo/Family Country India   My Question or Issue I have had Premium Duo (prepaid for 12 months) with 130 days remaining. I wished to change my plan to Premium Family (prepaid f...
  • Alex
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Indian Status Tax Exempt, Quebec Canada

PlanPremiumCountryCanada Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada.

  • Visitor
  • Plan Premium Country Canada     Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada...
  • Alex
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

changing plans

Hello I wish to change my plan from a free one to a premium one. However since I live in Quebec, I don't acces to the free one month trial. It's made the whole process more tedious since I don't even have the option of just paying up front and starti...

  • Casual Listener
  • Hello I wish to change my plan from a free one to a premium one. However since I live in Quebec, I don't acces to the free one month trial. It's made the whole process more tedious since I don't even...
  • Jose_M
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Unable to use the free trial for Spotify Premium

I am using a debit card (VISA). PlanFreeCountryUnited KingdomDeviceiPhone 7Operating SystemiOS 15.7 Hello, my card doesn’t seem to be working with it; my details are all correct, I don’t see what the problem is.

  • Visitor
  • I am using a debit card (VISA).   Plan Free Country United Kingdom Device iPhone 7 Operating System iOS 15.7   Hello, my card doesn’t seem to be working with it; my details are ...
  • Jose_M
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

I payed for premium but on the app it says that I didn't

Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?

  • Casual Listener
  • Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card ...
  • Jose_M
  • Spotify Star
  • 196 Views
  • 3 replies
  • 0 likes
  • 196 Views
  • 3 replies
  • 0 likes

My card keeps getting charged

My Question or IssueI keep getting charged but I don't have premium. I have tried for months to cancel and it keeps charging me. I can't figure out why. I can't find any email we have that is attached to premium.

  • Casual Listener
  •   My Question or Issue I keep getting charged but I don't have premium.  I have tried for months to cancel and it keeps charging me.  I can't figure out why.  I can't find any e...
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google Play Payment on different account than Spotify

PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...

  • Visitor
  • Plan Premium Country Spain Device Xiaomi 11 Lite 5G NE Operating System Android   My Question or Issue Hello, I just subscribed to Premium using Google Play to manage the Subscription....
  • Lyubka
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

У мене був студентський план, він перемкнувся, зняли лишні кошти, хочу комп

У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.

  • Visitor
  • У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.
  • Jose_M
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

problems with premium duo

I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work.

  • Newbie
  • I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work....
  • Jose_M
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes