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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10203 Views
  • 23 replies
  • 2 likes
  • 10203 Views
  • 23 replies
  • 2 likes

Superuser Contribution Easypaisa payment issue

Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect”Please help

  • Visitor
  • Easypaisa sends me otp in my messages but when I enter that otp it constantly says “the pin is incorrect” Please help 🙏
  • Zainawan
  • Visitor
  • 4052 Views
  • 16 replies
  • 1 likes
  • 4052 Views
  • 16 replies
  • 1 likes

Change credit card

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed my credit card several times but Spotify keeps charging the old card. Could you ple...

  • Visitor
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I changed my...
  • V9id
  • Gig Goer
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Solved!! I suscribed to Spotify Duo with an account set in a different country

Hello everyone, Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my account was set up in France. If I understood well, I now ha...

  • Casual Listener
  • Hello everyone,   Here is my issue, I suscribed to Spotify Duo while my account was set up in France. I now live in Belgium so I followed every steps to change country after realizing that my ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 3 replies
  • 0 likes
  • 103 Views
  • 3 replies
  • 0 likes

Superuser Contribution Visa card isn’t going through in Ghana

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guyest77
  • Casual Listener
  • 71 Views
  • 2 replies
  • 0 likes
  • 71 Views
  • 2 replies
  • 0 likes

Subscription

PlanPremiumCountryGermanyDeviceGalaxy S22+Operating System Android My Question or IssueI have had a Spotify Premium account for 10 years, and the subscription fee has always been charged, including on August 11th, 2024. However, as of today, my accou...

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy S22+ Operating System  Android    My Question or Issue I have had a Spotify Premium account for 10 years, and the subscription fee ...
  • osornios
  • Spotify Star
  • 100 Views
  • 3 replies
  • 0 likes
  • 100 Views
  • 3 replies
  • 0 likes

Unable to Join a premium duo

PlanPremium DuoCountryCanada My Question or IssueMy partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite link however I repeatedly end up on a screen that says "There was a pro...

  • Regular
  • Plan Premium Duo Country Canada   My Question or Issue My partner and I shared a Premium Duo plan, but temporarily paused it for two days. I am now trying to re-join using a new invite lin...
  • Maxim
  • Spotify Star
  • 200 Views
  • 7 replies
  • 0 likes
  • 200 Views
  • 7 replies
  • 0 likes

Solved!! Family Plan in Egypt (Fawry Option)

Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for the family plan or will it be re-enabled anytime so...

  • Casual Listener
  • Hello, Last time I subscribed there was an option to subscribe using Fawry as a pre-paid option and it's now unavailable but still available in other plans. Is there a way to pre-pay using Fawry for ...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Duo-subscription to single subscription

Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i clicked unsubscribe duo subscription, but it shows that ...

  • Visitor
  • Hello! I had a duo subscription with a friend, but he wanted to unsubscribe from spotify. i got an email with an offer to buy a 3 month subscription for 11.99 euros, i agreed and paid for it, i click...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I claim a free trial if I redeem a gift card?

I want to claim my free trial, but I need a credit card (or something like that) to redeem it.Can I use a gift card to activate my trial?

  • Visitor
  • I want to claim my free trial, but I need a credit card (or something like that) to redeem it. Can I use a gift card to activate my trial?
  • Novy
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am a premium member, spotify on Samsung TV says not

Dear all, I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one of her family members. Now I am trying to log into my account...

  • Newbie
  • Dear all,   I am trying to log into my account on spotify. I am currently a premium member of a family plan. My mother is the "main" premium member as she pays the bill and invited me as one o...
  • mabocoglu
  • Newbie
  • 721 Views
  • 4 replies
  • 0 likes
  • 721 Views
  • 4 replies
  • 0 likes

Can’t join family account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Premium Duo subscription, and I'm listen ads

PlanPremium DuoCountryBrazilDeviceiMac Operating SystemSonoma 14.6.1 My Question or IssueI was listening to a podcast when I was stopped by an 0:30 of a Google ad. This is wrong, I pay for premium to not be interrupted by this.Is this an error? Can f...

Captura de Tela 2024-09-05 às 10.28.00.png
  • Newbie
  • Plan Premium Duo Country Brazil Device iMac  Operating System Sonoma 14.6.1   My Question or Issue I was listening to a podcast when I was stopped by an 0:30 of a Google ad. This ...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

I want to start paying by mobile money

I deactivated my card and I prefer using my airtel mobile money for payments

  • Visitor
  • I deactivated my card and I prefer using my airtel mobile money for payments
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.

[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.

  • Casual Listener
  • [external link removed by Mod] Plan Premium Country Bangladesh   Device android Samsung a15 Operating System Android   My Question or Issue can not do payment through ...
  • OscarDC
  • Moderator
  • 266 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tirei meu cartão e fez a compra do mesmo jeito

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Vodafone - Premium subscription disappeared

Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they say my plan should still be active. I have tried restarting the Spotify...

  • Newbie
  • Hi,   I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version.   I have checked with Vodafone and they sa...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Why am I being asked to pay when I’m a subscriber?

My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.

  • Visitor
  • My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes