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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8080 Views
  • 23 replies
  • 2 likes
  • 8080 Views
  • 23 replies
  • 2 likes

Superuser Contribution Kicked off Basic Family Plan, forced to reenroll on premium family plan

PlanPremiumCountryUSA DeviceSamsung GalaxY NOTE 20Operating SystemAndroid My Question or Issue recently switched from Premium family plan to Basic family plan as I do not listen to podcasts and used a valid payment method to pay for it. I then receiv...

  • Casual Listener
  • PlanPremium Country USA   Device Samsung GalaxY NOTE 20 Operating System Android   My Question or Issue     recently switched from Premium family plan to Basic family ...
  • Eni
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Spotify Somalia

Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...

  • Music Fan
  • Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
  • Maxim
  • Spotify Star
  • 407 Views
  • 7 replies
  • 0 likes
  • 407 Views
  • 7 replies
  • 0 likes

Superuser Contribution Student Subscription

Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...

  • Visitor
  • Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
  • IsisLiandra
  • Casual Listener
  • 472 Views
  • 6 replies
  • 0 likes
  • 472 Views
  • 6 replies
  • 0 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • cyb3rAuto
  • Visitor
  • 14409 Views
  • 5 replies
  • 8 likes
  • active military
    discount
    military
  • 14409 Views
  • 5 replies
  • 8 likes

Superuser Contribution my free month of premium disapeard

A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.

  • Visitor
  • A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
  • OscarDC
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Solved!! Why am I getting ads with the premium plan?

Since the change to the scription cost, I'm getting ads that are interrupting the music podcast, not ones built into the content from the providers. I have logged out and in, and my profile is showing correctly. I'm getting this from my android phone...

  • Casual Listener
  • Since the change to the scription cost, I'm getting ads that are interrupting the music podcast, not ones built into the content from the providers. I have logged out and in, and my profile is showin...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Solved!! Can't change plan from premium individual to duo

PlanPremium IndividualCountryBrazilDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 14 My Question or IssueI have a premium individual account, acquired with a 90-day free promotion which will end next week. I am trying to change my plan to Duo ...

  • Casual Listener
  • Plan Premium Individual Country Brazil Device Samsung Galaxy S23 Ultra Operating System Android 14   My Question or Issue I have a premium individual account, acquired with a 90-day fr...
  • cristianomc
  • Casual Listener
  • 103 Views
  • 2 replies
  • 0 likes
  • 103 Views
  • 2 replies
  • 0 likes

my phone says upgrade to premium individual free for 3 months but I need to subscribe online and I c

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • ribezaz
  • Rising Star 3
  • 75 Views
  • 1 replies
  • 1 likes
  • 75 Views
  • 1 replies
  • 1 likes

Solved!! AO TENTAR RESGATAR O CÓDIGO PREMIUM, RECEBO A MENSAGEM DE QUE É INVÁLIDO.

COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO

  • Casual Listener
  • COMPREI SPOTIFY PREMIUM NO PICPAY NO VALOR DE 50 REAIS PARA A ASSINATURA DE 3 MESES. CONTUDO, AO TENTAR REGATAR, O SITE SINALIZA QUE O CÓDIGO É INVÁLIDO
  • Bittencourt
  • Spotify Star
  • 648 Views
  • 7 replies
  • 0 likes
  • 648 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed because of 3D security

I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security method and so most of the cards (at least for me) do...

  • Casual Listener
  • I am from Turkey and I cannot complete the payment because my card requires 3D security in the site it is used. It is really weird and hard to understand that Spotify does not support that security m...
  • niph
  • Visitor
  • 1861 Views
  • 8 replies
  • 2 likes
  • 3D
    fail
    Payment
    Security
  • 1861 Views
  • 8 replies
  • 2 likes

Superuser Contribution Hola,quería saber por qué me cobraron de más en el precio de mi suscripción

Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.

  • Visitor
  • Se supone que me deben cobrar 1.299 pesos argentinos y en cambio me cobraron 2.091,39 pesos. El pago me lo muestran con esa plata sin impuestos.
  • Joan
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Purchased a DUO PLAN but still my SUBSCRIPTION is Frer

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

I want to know to which account is a charge linked to

I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for one specific charge I can know which account is th...

  • Visitor
  • I cancelled my subscription to premium But Im still receiving charges. I already checked and its cancelled. Also I noticed I have had two Charges every month for premium, so now I want to know if for...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Individual Plan/Return to Spotify Premium Campaign issue

PlanCurrently Free, now trying to return to Premium.Was Premium early adopter for several years prior. My Question or IssueHad issue with credit card fraud a few months back which was solved. Now I cannot upgrade back to Premium. Have attempted via c...

  • Visitor
  •   Plan Currently Free, now trying to return to Premium. Was Premium early adopter for several years prior.   My Question or Issue Had issue with credit card fraud a few months back wh...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Duo plan not eligible?

Hello,I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid account? I don't want to want to pay for a premium account...

  • Visitor
  • Hello, I just trialed Spotify and my trial is up a couple days. I'd like to subscribe to the Duo plan for myself and my spouse. But it says I'm not eligible? Do I have to wait until I'm a paid accou...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Why am I being charged twice this month?

I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing

  • Visitor
  • I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing
  • Bittencourt
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

  • Visitor
  • I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 
  • Not applicable
  • 2665 Views
  • 12 replies
  • 1 likes
  • 2665 Views
  • 12 replies
  • 1 likes