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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I just got a notification that my 14 day free trial just ended except I don’t remember clicking anything. Maybe I did by mistake. Does it automatically cancel after the 14 days or do I have to cancel it. If so how do I do that? I don’t want to get ch...
pague por medio de nequi para pasar a un plan premium, recibi el correo confirmando el pago pero en mi cuenta sigue apareciendo que tengo plan gratis y no premium
PlanpremiumCountryCanadaDevice(Pixel 5)Operating System(Android most up to date) My Question or IssueI've a great idea. It would be brilliant if no more recommendations... full page pop ups appear on the app which I have to click X to remove before I...
This has been asked multiple times but I can't find any satisfying answers. I'm a subscriber who's started my premium membership while living in the UK, I have now moved to Austria and have opened a new bank account through an online banking bank. Th...
PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...
I have been trying to pay for Spotify premium in Nigeria. First of all, no cards work, and eventually, I got a card that works but the payment module won't load. How are you losing customers who want to actually pay you? A few people I know have swit...
For years my Hulu has been linked with my Spotify account. I had to get a new debit card and I didn't update it on Spotify so briefly I had a payment issue. I quickly updated it after getting a notification from Spotify. Ever since then my Hulu accou...
I've just spent a frustrating 5 hours on chat with Spotify Advisors in an attempt to upgrade my Premium account to a Duo. I have credit on my Premium account from Christmas Gift Cards although this should not be an issue to upgrading as confirmed by ...
Bonjour,J'ai essayé en septembre de m'abonner à Spotify Prenium et n'y suis pas arrivée, il y avait une offre de trois mois gratuits.je me souviens avoir rentré mon numéro de carte bancaire mais cela n'a jamais fonctionné, je suis restée bloqué sur S...
Bahrain is promoting Spotify, even though we do not have it available in the countrywe deserve to have it!!!Check link below,http://www.timeoutbahrain.com/nightlife/features/69910-must-have-music-apps
PlanPremium Duo/FamilyCountryIndia My Question or IssueI have had Premium Duo (prepaid for 12 months) with 130 days remaining. I wished to change my plan to Premium Family (prepaid for 12 months) and followed the payment process and was billed for th...
PlanPremiumCountryCanada Hello. Could I be exempt of applicable tax. I am Indian Status possessing a certificate of Indian status and live in an Indian Reserve in Quebec Canada.
Hello I wish to change my plan from a free one to a premium one. However since I live in Quebec, I don't acces to the free one month trial. It's made the whole process more tedious since I don't even have the option of just paying up front and starti...
I am using a debit card (VISA). PlanFreeCountryUnited KingdomDeviceiPhone 7Operating SystemiOS 15.7 Hello, my card doesn’t seem to be working with it; my details are all correct, I don’t see what the problem is.
Hello I'm using Spotify premium for around 2 years now few days ago I paid for my subscription but when I log in to the Spotify app it says that I didn't paid for premium and I should update my card details may I ask why is this happening?
My Question or IssueI keep getting charged but I don't have premium. I have tried for months to cancel and it keeps charging me. I can't figure out why. I can't find any email we have that is attached to premium.
PlanPremiumCountrySpainDeviceXiaomi 11 Lite 5G NEOperating SystemAndroid My Question or IssueHello, I just subscribed to Premium using Google Play to manage the Subscription.I use Spotify by logging in with my Google account. What happened is that wh...
У мене був студентський план, він чомусь перемкнувся на стандартний. Зняли лишні кошти. Хочу отримати компенсацію або одразу перемкнути план на сімейний.
I have recently changed to premium duo and I am able to send the link but when they click on it just sends them back the account without making them confirm the address so therefore it does not work.
I'm getting zero music... Just back to back ads since upgrading to premium