Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146719 Views

69 replies

10 likes

Premium for Family
  • 146719 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92193 Views

89 replies

4 likes

  • 92193 Views
  • 89 replies
  • 4 likes

Premium family members DELETED!!!! after problem with payment.

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen saying "You cancelled your spotify premium subscripti...

Casual Listener

This month i got a new card number, as my old card broke. I forgot to change it in Spotify, so when i got the notification i got right on it. Today when i put the new card number on i got a screen s...

JohnHowes

Visitor

1675 Views

4 replies

0 likes

  • 1675 Views
  • 4 replies
  • 0 likes

Turkey: Premium Offer 50TL for the first 2 months

I wanted to buy Premium today on the offer (2 months with a 50% discount in Turkey). It said the offer was valid until the end of the day. I'm trying to buy Premium, and it's full price. Where's the promotion?

Casual Listener

I wanted to buy Premium today on the offer (2 months with a 50% discount in Turkey). It said the offer was valid until the end of the day. I'm trying to buy Premium, and it's full price. Where's the ...

Michael_US

Casual Listener

699 Views

2 replies

1 likes

  • 699 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do I get Basic Family Plan

Hi, I'm in Australia and currently have Premium Individual. When I look to change plans, I get options like:- Basic Individual- Premium Student- Premium Duo- Premium Family I've been told by friends with Basic Family that it's like Premium, but cheap...

Newbie

Hi, I'm in Australia and currently have Premium Individual.  When I look to change plans, I get options like: - Basic Individual - Premium Student - Premium Duo - Premium Fami...

TooMuchHassle

Visitor

2745 Views

12 replies

0 likes

  • 2745 Views
  • 12 replies
  • 0 likes

Superuser Contribution NowTV

Hi, has anyone had a payment taken from Spotify but it shows up as a payment to NowTV. I don't have a

Casual Listener

Hi, has anyone had a payment taken from Spotify but it shows up as a payment to NowTV. I don't have a

Maria

Moderator

629 Views

6 replies

1 likes

Account
  • 629 Views
  • 6 replies
  • 1 likes

Solved!! Using spotify in my resturant.

Hello guys,I work in a restaurant where we sometimes have events such as wedding etc...I had an idea - what if I ask the event holder to send me 5 songs he likes, and using the radio option, I will make him a whole event-playlist based on these 5 son...

Casual Listener

Hello guys, I work in a restaurant where we sometimes have events such as wedding etc... I had an idea - what if I ask the event holder to send me 5 songs he likes, and using the radio option, I wi...

shumaila12

Newbie

1147 Views

4 replies

0 likes

  • 1147 Views
  • 4 replies
  • 0 likes

Changed Subscription, got charged a fee without notice

PlanPremium individual switching to basic individualCountryUSA My Question or IssueToday (April 2, 2026), I changed my subscription from Premium Individual to Basic Individual because I don't want to pay $2 extra for a feature I don't use or access t...

Visitor

Plan Premium individual switching to basic individual Country USA   My Question or Issue Today (April 2, 2026), I changed my subscription from Premium Individual to Basic Individual becaus...

Billy-J

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Refund

Plan/PremiumCountrybrazil Device(Iphone 17Operating System(iOS 10,.) My Question or IssueMy wife and I are trying to get on Duo, I paid it but it’s not accepting it on my phone bc my phone app is set to the US but we have added the same address

Regular

Plan /Premium Country brazil   Device (Iphone 17 Operating System (iOS 10,.)   My Question or Issue My wife and I are trying to get on Duo, I paid it but it’s not accepting it on...

Billy-J

Spotify Star

134 Views

1 replies

0 likes

  • 134 Views
  • 1 replies
  • 0 likes

Changing countries?

Hi everyone, my first time asking so sorry if this has been covered a hundred times before!I have moved from the UK to Spain & want to know if I can move my account to the Spanish Spotify without losing all my playlists/tunes if I swap countries?Any ...

Newbie

Hi everyone, my first time asking so sorry if this has been covered a hundred times before! I have moved from the UK to Spain & want to know if I can move my account to the Spanish Spotify witho...

TanyaS

Spotify Star

84 Views

1 replies

0 likes

  • 84 Views
  • 1 replies
  • 0 likes

My account got hacked and they changed my plan

Hey guys,recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know if spotify could refound me this month?I'm asking her...

Visitor

Hey guys, recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know ...

MomULove

Visitor

819 Views

2 replies

0 likes

  • 819 Views
  • 2 replies
  • 0 likes

Solved!! ¿Hay forma de obtener un reembolso?

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

Visitor

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

loovrbea

Visitor

32003 Views

18 replies

1 likes

  • 32003 Views
  • 18 replies
  • 1 likes

Solved!!Superuser Contribution Microsoft rewards code not working

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help

Casual Listener

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...

Tanmaykp

Visitor

60122 Views

48 replies

3 likes

  • 60122 Views
  • 48 replies
  • 3 likes

Make payment actually work

My credit card got stolen so payment failed and I DID update it. Your stupid system refused to recognize and process the new card and canceled my plan! Made me jump through a bunch of hoops when I HAD UPDATED PAYMENT. Spotify has really gone downhill...

Visitor

My credit card got stolen so payment failed and I DID update it. Your stupid system refused to recognize and process the new card and canceled my plan! Made me jump through a bunch of hoops when I HA...

Billy-J

Spotify Star

83 Views

1 replies

0 likes

  • 83 Views
  • 1 replies
  • 0 likes

Suscripción Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe llego una notificación de que hoy era mi última oportunidad para tenes Spotify Premium Ind...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Me lleg...

Billy-J

Spotify Star

65 Views

1 replies

0 likes

  • 65 Views
  • 1 replies
  • 0 likes

"Update Card" on my Account page is a broken link

PlanPremiumCountryUSAOperating SystemWindows 11My Question or IssueOn my account page, clicking "Update Card" takes me to an error page that says "This page got tripped up." I have tried multiple times on different devices and different browsers with...

Newbie

Plan Premium Country USA Operating System Windows 11 My Question or Issue On my account page, clicking "Update Card" takes me to an error page that says "This page got tripped up." I have trie...

MauriceMV

Spotify Star

99 Views

1 replies

0 likes

  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción de Spotify Premium se canceló de la nada.

Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora estoy de vuelta al plan básico. Cabe decir que hasta ay...

Casual Listener

Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora esto...

chaoticd

Visitor

4531 Views

6 replies

0 likes

  • 4531 Views
  • 6 replies
  • 0 likes

Unable to switch to Basic Individual plan

PlanPremiumCountryAustraliaMy Question or IssueBeen subscribing to Spotify Premium for years, and seeing as I do not listen to audiobooks I'd like to switch to Basic but it seems that that option is not available to me. At what point will that option...

Newbie

Plan Premium Country Australia My Question or Issue Been subscribing to Spotify Premium for years, and seeing as I do not listen to audiobooks I'd like to switch to Basic but it seems that that ...

Billy-J

Spotify Star

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Revert change from basic to premium not allowed

PlanFree/PremiumCountryUK My Question or IssueI changed to the premium individual plan from the basic plan through the spotify mobile app which didn't warn me that once I switch I cannot revert back to the basic. It appears to only mention this on th...

Casual Listener

  Plan Free/Premium Country UK   My Question or Issue I changed to the premium individual plan from the basic plan through the spotify mobile app which didn't warn me that once I swi...

Billy-J

Spotify Star

88 Views

1 replies

0 likes

  • 88 Views
  • 1 replies
  • 0 likes

Can i got a refund for Spotify AB

Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or Issue Why i get charged for Spotify AB ₱75, i didn't subscribe or anything. after searching the internet i found out that it's for me to be able to contin...

Casual Listener

  Plan   Premium Duo   Country   Philippines    Device   Infinix11   Operating System   (Android)       My Question or I...

eamcarri

Visitor

1254 Views

4 replies

0 likes

  • 1254 Views
  • 4 replies
  • 0 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

Newbie

Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscriptio...

Christina_369

Visitor

56829 Views

13 replies

2 likes

Duo
Premium
Subscription
  • 56829 Views
  • 13 replies
  • 2 likes

Solved!! I never subscribed to Spotify and have been paying since May 28, 2023. Can someone help?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I have a login into Spotify but I didn't subscribe to it. When I bring up my account it say...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.   ...

user-removed

Not applicable

1546 Views

4 replies

0 likes

  • 1546 Views
  • 4 replies
  • 0 likes