Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 143333 Views
- 99 replies
- 12 likes
- 143333 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16727 Views
- 27 replies
- 4 likes
- 16727 Views
- 27 replies
- 4 likes
Superuser Contribution it won't take any form of payment for me to sign up
I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
- I have tried several different credit cards plus my debit card and it says it won't accept the form of payment
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- Visitor
- 2771 Views
- 13 replies
- 1 likes
- 2771 Views
- 13 replies
- 1 likes
Superuser Contribution Can't Active Spotify Premium from Zain Customers
Hello,I get the Spotify Premium from Zain companythey send me link to activatedafter I choose my Spotify account and click on Start Spotify Premium nowit's showing this page:Sorry!Looks like that offer is no longer available, or there was a problem w...
- Hello, I get the Spotify Premium from Zain company they send me link to activated after I choose my Spotify account and click on Start Spotify Premium now it's showing this page: Sorry! Looks l...
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- Moderator
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Solved!! Unable to purchase Audiobooks included in premium library
PlanPremiumCountryUK My Question or IssueHello,I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiobook and instead I'm prompted to top up my listening time. However, I d...
- Plan Premium Country UK My Question or Issue Hello, I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiob...
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- Newbie
- 963 Views
- 7 replies
- 1 likes
- 963 Views
- 7 replies
- 1 likes
Payment failed - Error updating payment detail
Plan Premium Family Country Colombia Device Poco F5 Pro, Macbook Pro, Asus TUF 15 Operating System Android, Windows 10, Sonoma My Question or Issue The payment of this month suscription was rejected but checking with my bank the credit card is not bl...
- Plan Premium Family Country Colombia Device Poco F5 Pro, Macbook Pro, Asus TUF 15 Operating System Android, Windows 10, Sonoma My Question or Issue The payme...
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- Newbie
- 280 Views
- 5 replies
- 0 likes
- 280 Views
- 5 replies
- 0 likes
Superuser Contribution Hackers adding themselves repeatedly onto my account and changing my subscription.
PlanPremiumCountryCANADASamsung Galaxy 23+Android Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmation from me. I removed them when I realized, and changed my plan back to...
- Plan Premium Country CANADA Samsung Galaxy 23+ Android Account is linked to my hotmail, which does not get used often. Multiple users were added to a family plan without any confirmatio...
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- Moderator
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Let premium be purchasable on the app
make it so we can buy premium on the app
- make it so we can buy premium on the app
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- Spotify Star
- 79 Views
- 1 replies
- 0 likes
- 79 Views
- 1 replies
- 0 likes
No me deja realizar mi pago con ninguna de mis tarjetas
Use mis tarjetas y ninguna me dejo visa y mastercard
- Use mis tarjetas y ninguna me dejo visa y mastercard
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- Spotify Star
- 73 Views
- 1 replies
- 0 likes
- 73 Views
- 1 replies
- 0 likes
Premium
PlanPremiumCountryEngland, United KingdomDeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought premium for a year, it’s been a month and my Spotify a) won’t let me listen to any songs and b) is saying I’m on a free plan now?
- Plan Premium Country England, United Kingdom Device iPhone 11 Operating System iOS 18 My Question or Issue I bought premium for a year, it’s been a month and my Spotify a) won’t let ...
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- Spotify Star
- 82 Views
- 1 replies
- 1 likes
- 82 Views
- 1 replies
- 1 likes
Superuser Contribution Confusion About Subscription Renewal Date – Need Clarification
Hey everyone, I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about the date format. I know different platforms use different format...
- Hey everyone, I recently subscribed to the Spotify Premium 4-month plan, and I noticed that my renewal date says I will be charged [snip - Moderator edit]. Now, I'm a bit confused about th...
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- Moderator
- 176 Views
- 3 replies
- 0 likes
- 176 Views
- 3 replies
- 0 likes
Superuser Contribution I cannot change my individual plan to a family plan as it's 'managed'
I cannot change my individual plan to a family plan as it's 'managed by Google'. I've tried cancelling my subscription, changing payment methods but neither seem to work.I've tried on multiple devices through my account and I've tried different solut...
- I cannot change my individual plan to a family plan as it's 'managed by Google'. I've tried cancelling my subscription, changing payment methods but neither seem to work. I've tried on multiple de...
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- Casual Listener
- 133 Views
- 2 replies
- 0 likes
- 133 Views
- 2 replies
- 0 likes
I'm being charged the incorrect amount
I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering if there are any hidden or additional charges, as ...
- I subscribed to Spotify Duo in December 2023, which is priced at 199 PHP per month. However, I noticed that I’ve consistently been charged a higher amount, typically around 200-201 PHP. I’m wondering...
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- Not applicable
- 446 Views
- 3 replies
- 0 likes
- 446 Views
- 3 replies
- 0 likes
Superuser Contribution Conflicting cost information for Duo trial
PlanPremium/Duo My Question or IssueI received an email a few days back about a 2 month duo trial for the normal premium price ($11.99). It said after 2 months the price would go to $16.99. I followed the link, and at the checkout page, it said the p...
- Plan Premium/Duo My Question or Issue I received an email a few days back about a 2 month duo trial for the normal premium price ($11.99). It said after 2 months the price would go...
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- Visitor
- 214 Views
- 2 replies
- 0 likes
- 214 Views
- 2 replies
- 0 likes
Superuser Contribution Precio Spotify Colombia
Hola Muy buenos días Quisiera saber si hay alguna posibilidad de que me ofrezcan algún descuento o una tarjeta regalo debido a que llevo mucho tiempo comprando Spotify de manera individual mensual y sinceramente me parece un poco costoso para Colombi...
- Hola Muy buenos días Quisiera saber si hay alguna posibilidad de que me ofrezcan algún descuento o una tarjeta regalo debido a que llevo mucho tiempo comprando Spotify de manera individual mensual y ...
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- Moderator
- 64 Views
- 1 replies
- 0 likes
- 64 Views
- 1 replies
- 0 likes
Superuser Contribution I need a refund
I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
- I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
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- Casual Listener
- 3537 Views
- 8 replies
- 0 likes
- 3537 Views
- 8 replies
- 0 likes
Can I pay subscription annually on Spotify in Nigeria
Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks
- Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks
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- Newbie
- 236 Views
- 2 replies
- 0 likes
- 236 Views
- 2 replies
- 0 likes
Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
- What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
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- Casual Listener
- 22842 Views
- 14 replies
- 1 likes
- 22842 Views
- 14 replies
- 1 likes
Superuser Contribution when i update plan from premium to student it stays premium
Planpremium/studentCountryUSADevicePC/IphoneOperating SystemIOS and Windows 11 My Question or IssueI have tried multiple times to switch plans from a premium, which costs 12 dollars, to the student. even though the system says I have switched plans, ...
- Plan premium/student Country USA Device PC/Iphone Operating System IOS and Windows 11 My Question or Issue I have tried multiple times to switch plans from a premium, which costs 12 ...
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- Moderator
- 95 Views
- 1 replies
- 0 likes
- 95 Views
- 1 replies
- 0 likes
Superuser Contribution Ma musique en cours est coupée dès que ma fille met de la musique
Abonnement famille
- Abonnement famille
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- Moderator
- 73 Views
- 1 replies
- 0 likes
- 73 Views
- 1 replies
- 0 likes
Solved!! Premium Duo but only one of us can access audiobooks :(
Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my account from Premium to Premium Duo and connected it to my partners account so she now also has Premium (com...
- Plan Premium Duo Country United Kingdom Device iPhone 13 Pro and iPhone 14 Pro Operating System iOS 17.1.2 My Question or Issue I upgraded my acc...
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- Newbie
- 11351 Views
- 23 replies
- 3 likes
- 11351 Views
- 23 replies
- 3 likes
When will i get my money back?
Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!
- Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!
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- Visitor
- 624 Views
- 2 replies
- 0 likes
- 624 Views
- 2 replies
- 0 likes