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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6679 Views
  • 23 replies
  • 2 likes
  • 6679 Views
  • 23 replies
  • 2 likes

Superuser Contribution Problem having my girlfriend joining duo

I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as me.

  • Visitor
  • I just upgraded to premium duo so my girlfriend may experience premium Spotify as well, she lives with me in France, yet when she dials the address, it says she's not leaving in the same address as m...
  • OscarDC
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué el año de premium y sigo con servicio gratuito

CountryArgentinaDeviceSamsung S22Operating SystemWindows 10 Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con el servicio gratuito.¿Cómo debo proceder?

  • Visitor
  • Country Argentina Device Samsung S22 Operating System Windows 10   Buenos días, pagué el servicio premium por adelantado, un año, utilizando rapipago (tengo el recibo conmigo), y sigo con...
  • jandui
  • Newbie
  • 367 Views
  • 4 replies
  • 0 likes
  • 367 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cobrança indevida de R$7

Olá!Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?

  • Visitor
  • Olá! Alterei a forma de pagamento no app e cobraram em minha fatura do cartão o Valor de R$7,00. Queria saber sobre o que se trata esta cobrança?
  • OscarDC
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution lost account and Premium debit order still going off

hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account how can i stop the debit order as im using premium...

  • Visitor
  • hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account...
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

How to restore subscription with the same price?

Hi. I had a $5/month plan. I moved to another country and wanted to change my payment method. The system did not allow me to do this. I had to cancel my subscription and only after that, I was able to change the country (if necessary, I can give a li...

  • Casual Listener
  • Hi. I had a $5/month plan. I moved to another country and wanted to change my payment method. The system did not allow me to do this. I had to cancel my subscription and only after that, I was a...
  • Maxim
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Superuser Contribution i have premium duo, but can't listen to an audiobook but my duo partner can

My partner with the premium duo can listen to "Men are from Mars Women are from Venus audiobook because we have premium, but why can't I listen to it?

  • Visitor
  • My partner with the premium duo can listen to "Men are from Mars Women are from Venus audiobook because we have premium, but why can't I listen to it?
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Can I get my money back?

I got an email that the plan was going up in price yesterday (the same day it billed) but you guys didn’t give me proper time to change my plan because of the upcharge. I was wondering if I could get a refund for the Duo charge because you all did no...

  • Visitor
  • I got an email that the plan was going up in price yesterday (the same day it billed) but you guys didn’t give me proper time to change my plan because of the upcharge. I was wondering if I could ge...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Spotify has .cancelled. the other half of my duo

we have both had to change our devices but while still paying for duo te second member has been reduced to 'free'.

  • Visitor
  • we have both had to change our devices but while still paying for duo te second member has been reduced to 'free'.
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution changing billing date

I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want to be billed. This is a pretty insane way of setti...

  • Casual Listener
  • I've read on here that changing the billing date is done by cancelling your subscription, waiting for the account to change to a free account and then restarting your subscription on the day you want...
  • Not applicable
  • 5777 Views
  • 7 replies
  • 0 likes
  • 5777 Views
  • 7 replies
  • 0 likes

Solved!! At what time of the day my subscription will change to Spotify free?

On my profile, it says, 'Your plan will change to Spotify Free on 06/06/2024. At that time, family members will lose access to Premium.' Does this mean the Premium plan ends at 23:59 on the 6th, or does it end at the exact time I originally subscribe...

  • Newbie
  • On my profile, it says, 'Your plan will change to Spotify Free on 06/06/2024. At that time, family members will lose access to Premium.' Does this mean the Premium plan ends at 23:59 on the 6th, or d...
  • Maxim
  • Spotify Star
  • 124 Views
  • 3 replies
  • 0 likes
  • 124 Views
  • 3 replies
  • 0 likes

I can’t change Spotify country

I moved from Spain to Gibraltar. I needed to update my payment method to my new card but it wouldn’t let me change my country.

  • Visitor
  • I moved from Spain to Gibraltar. I needed to update my payment method to my new card but it wouldn’t let me change my country.
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Why and I not eligible for Premium Duo?

I have Premium Duo and I am trying to change my country and billing information. I went to Account -> Update Card -> Change County and select my new country. The default plan displayed is Premium Individual. When I try to select Premium Duo it states...

  • Visitor
  • I have Premium Duo and I am trying to change my country and billing information. I went to Account -> Update Card -> Change County and select my new country. The default plan displayed is Premi...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Hi there I have upgraded my subscription to family.  One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their acc...
  • Ivelina
  • Moderator
  • 97261 Views
  • 35 replies
  • 5 likes
  • 97261 Views
  • 35 replies
  • 5 likes

Superuser Contribution Premium Yearly Subscription

Do I need to delete my current premium subsciption before/after signing up for the yearly subscription? Thank you!

  • Newbie
  • Do I need to delete my current premium subsciption before/after signing up for the yearly subscription?   Thank you!
  • Yordan
  • Moderator
  • 853 Views
  • 6 replies
  • 5 likes
  • 853 Views
  • 6 replies
  • 5 likes

Stop making your service inhabitable

I haven't listened to music in around a year because of how intrusive the ads are and how the service has been deteriorating ever since I joined back in 2020. The subtle attempts to erase the free users have been awful. The phone app is practically u...

  • Newbie
  • I haven't listened to music in around a year because of how intrusive the ads are and how the service has been deteriorating ever since I joined back in 2020. The subtle attempts to erase the free us...
  • 61 Views
  • 0 replies
  • 0 likes
  • 61 Views
  • 0 replies
  • 0 likes

Solved!! I can’t upgrade to premium

PlanFreeCountry ArgentinaDeviceIphone 6s My Question It does allow me to upgrade to premium, see below the error:

B1CA66E3-D1F7-4E9E-B9AA-A0338FABD19F.png
  • Casual Listener
  • Plan Free Country  Argentina Device Iphone 6s   My Question  It does allow me to upgrade to premium, see below the error:    
  • Not applicable
  • 8089 Views
  • 6 replies
  • 1 likes
  • 8089 Views
  • 6 replies
  • 1 likes