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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76283 Views
  • 27 replies
  • 5 likes
  • 76283 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43377 Views
  • 19 replies
  • 2 likes
  • 43377 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31406 Views
  • 17 replies
  • 3 likes
  • 31406 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Just started the one month free trial, if I redeem a gift card will it go away?

I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan. If I were to redeem the gift card right now would my free trial go away? I go to redeem the gift card and "If you redeem this code y...

  • Newbie
  • I just redeemed the current one month free trial, and I also bought a one month gift card for the basic premium plan.   If I were to redeem the gift card right now would my free trial go away?...
  • Alex
  • Moderator
  • 1818 Views
  • 7 replies
  • 1 likes
  • 1818 Views
  • 7 replies
  • 1 likes

Can I, as a family manager, switch between family plans?

PlanFamily PremiumCountryMexicoDeviceSamsung Galaxy 9Operating SystemAndroid Oreo I manage my family's premium plan but i failed to make the payment last month. When I was able to make the payment, the family members weren't able to re-join the famil...

  • Visitor
  • Plan Family Premium Country Mexico Device Samsung Galaxy 9 Operating System Android Oreo   I manage my family's premium plan but i failed to make the payment last month. When I was...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution The premium plan buttons don’t even work

so I currently don’t have premium but I’ve been trying to get it but when I go to do that I go to click on the student plan and I can’t even begin sign up because the buttons just don’t do anything, like I’ll click on them and it’ll show that I click...

  • Visitor
  • so I currently don’t have premium but I’ve been trying to get it but when I go to do that I go to click on the student plan and I can’t even begin sign up because the buttons just don’t do anything, ...
  • Eni
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Hi there I have upgraded my subscription to family.  One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their acc...
  • AlejaR
  • Moderator
  • 76283 Views
  • 27 replies
  • 5 likes
  • 76283 Views
  • 27 replies
  • 5 likes

Superuser Contribution Double charging

Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This has only happened this one time I wonder what this ad...

  • Visitor
  • Hello, I am a student using the student premium plan and I noticed that I was charged twice from Spotify one fee was the usual 4.99 but there was an additional 8.99 tacked to my bank account. This ha...
  • Eni
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium ended early?

I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t afford premium anymore

  • Newbie
  • I paid for premium on the 28th of April, It is now 17th of May and the premium has ended. Is it supposed to do this? I paid for a FULL month of premium. I am very upset especially since I can’t affor...
  • Alex
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Want to pay with Google Play. How to do this?

Spoiler (Highlight to read) I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is there a method of doing this a...

  • Visitor
  •   I connected my Facebook to my Spotify account and now want to change it to login with Google so I can pay using Google Play balance alongside some of my other subscriptions I do this with. Is...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Being asked for a US address despite having a UK account

PlanPremium individualCountryUnited Kingdom DeviceDell + SamsungOperating SystemAndroid, Windows 10 My Question or IssueI have a premium individual UK account and when I try to update it to a premium duo it requires me to fill out a US address and do...

  • Visitor
  •   Plan Premium individual Country United Kingdom   Device Dell + Samsung Operating System Android, Windows 10   My Question or Issue I have a premium individual UK account ...
  • Prague
  • Composer
  • 64 Views
  • 1 replies
  • 1 likes
  • 64 Views
  • 1 replies
  • 1 likes

Merging or mirroring accounts

I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the free version that migrated to my phone when I swit...

  • Casual Listener
  • I listened to Spotify Free for years using my old iPhone 5 like an iPod cradled in a Bose speaker. Now I have Premium on a MacBook Pro I’d like to add it to my iPhone 11 but can’t seem to replace the...
  • Billy-J
  • Spotify Star
  • 115 Views
  • 4 replies
  • 0 likes
  • 115 Views
  • 4 replies
  • 0 likes

Superuser Contribution Prepaid Visa Card Not Working

With the spotify 3 month trial for 0, I went to use a prepaid visa card, where I got a "the payment failed" error. Why is that?

  • Newbie
  • With the spotify 3 month trial for 0, I went to use a prepaid visa card, where I got a "the payment failed" error. Why is that?
  • Dian
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change currency

I'm on the premiun plan and the currency is in aus dollars how do I change it to euros? Heather

  • Newbie
  •   I'm on the premiun plan and the currency is in aus dollars how do I change it to euros?   Heather 
  • Lyubka
  • Moderator
  • 14538 Views
  • 11 replies
  • 1 likes
  • 14538 Views
  • 11 replies
  • 1 likes

Error en el pago con el Bono cultural

Estoy pagando una cuenta individual premium con el Bono cultural del Estado de España pero no se hace el pago. Ya se ha cumplido el mes de prueba y me van a quitar la cuenta por no pagarla

  • Visitor
  • Estoy pagando una cuenta individual premium con el Bono cultural del Estado de España pero no se hace el pago. Ya se ha cumplido el mes de prueba y me van a quitar la cuenta por no pagarla
  • joemama6969
  • Visitor
  • 7495 Views
  • 6 replies
  • 3 likes
  • 7495 Views
  • 6 replies
  • 3 likes

Superuser Contribution Premium Family - add members - same country

PlanPremium FamilyCountryDE/LUDevicemanyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to add family members to the newly created Premium Family account, sending the link by email. Following the procedure, the new ...

  • Visitor
  • Plan Premium Family Country DE/LU Device many Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want to add family members to the newly created Pre...
  • Alex
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Снялись средства без моего участия в отрицательное значение .

Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!

  • Newbie
  • Spotify снял средства с моей банковской карты в отрецальное значение, проще говоря на карте не было денег на Platinum подписку и Spotify решил снять деньги в минус!
  • Lyubka
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • Lyubka
  • Moderator
  • 5335 Views
  • 6 replies
  • 0 likes
  • Other
    Subscription
  • 5335 Views
  • 6 replies
  • 0 likes

Superuser Contribution Duo address confirmation doesn't work with second account

I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it errors out.

  • Casual Listener
  • I signed up for a Duo account and invited my niece to join so we could save money. I sent her the text and used her phone to select the link. I tried matching the address several times and it error...
  • Lyubka
  • Moderator
  • 225 Views
  • 7 replies
  • 1 likes
  • 225 Views
  • 7 replies
  • 1 likes

Solved!! Can you gift podcast subscriptions?

I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it.Is it possible to give subscriptions to our podcast to people who help fund it, as we...

  • Newbie
  • I have been running a podcast for a few years and want to offer our new season to paying subscribers. As part of this, we will run a Kickstarter campaign to fund it. Is it possible to give subscript...
  • Billy-J
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...

  • Casual Listener
  • Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...
  • leandre
  • Visitor
  • 1070 Views
  • 10 replies
  • 0 likes
  • 1070 Views
  • 10 replies
  • 0 likes

Beign charged but do not have an account with Spotify

I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spend countless hours trying each eamil address.I knwo the cr...

  • Visitor
  • I have a problem. The last year i have been getting charged with spotify fee.  I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spe...
  • kaworu_bloodpaw
  • Roadie
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda urgente

El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. Por alguna razón se hicieron unos cargos a mi tarjet...

  • Visitor
  • El 25 de abril contraté el spotify Premium dúo, se supone que eso caduca en un mes, faltan como 10 días y ya me esta diciendo que cambie los datos o algo así de mi tarjeta porque no acepta el pago. P...
  • Alex
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes