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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145554 Views

69 replies

10 likes

Premium for Family
  • 145554 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

90860 Views

89 replies

4 likes

  • 90860 Views
  • 89 replies
  • 4 likes

This time a 20% sudden price increase for Premium 2026?

I know that in January 2026, Spotify increased its prices (again, and again) for the US, Estonian and Latvian markets (possibly the first time in history those three countries were grouped together!). My subsciption went up 2euro, ie 20%. I doubt any...

Casual Listener

I know that in January 2026, Spotify increased its prices (again, and again) for the US, Estonian and Latvian markets (possibly the first time in history those three countries were grouped together!)...

Stopraisingprices

Regular

6590 Views

4 replies

3 likes

  • 6590 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify account missing a payment that cleared bank successfully

PlanPremium CountryUSA My Question or IssueI made a payment of 12.99USD on March 17th 2026 through the website myself. Just got a notification through email that my premium benefits were suddenly about to end. Checked my spotify payment history and t...

Newbie

Plan Premium  Country USA   My Question or Issue I made a payment of 12.99USD on March 17th 2026 through the website myself. Just got a notification through email that my premium bene...

Novy

Moderator

181 Views

1 replies

0 likes

  • 181 Views
  • 1 replies
  • 0 likes

When will i get my money back?

Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!

Visitor

Hello! Today I requested a refund and I was wondering how long does it take spotify to give us a refund? Thank you!

Harshaaa

Visitor

1671 Views

3 replies

0 likes

  • 1671 Views
  • 3 replies
  • 0 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Visitor

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

LOULC

Visitor

4613 Views

2 replies

0 likes

  • 4613 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recent issue and now it feels like I'm being taken advantage of

PlanBasic Family and Premium Duo Member since 2016 My Question or IssueRecently we got ads in our music despite paying for a subscription. I checked my subscription and saw i was on Basic Family. Unable to navigate the community page in an intelligen...

Casual Listener

Plan Basic Family and Premium Duo   Member since 2016   My Question or Issue Recently we got ads in our music despite paying for a subscription. I checked my subscription and saw i wa...

DartTheRed

Casual Listener

258 Views

6 replies

0 likes

  • 258 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

Visitor

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...

Анастасия1

Visitor

13486 Views

11 replies

0 likes

  • 13486 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Hungerstation subscription

My Question or Issue I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium. I contacted Hungerstation and they said to me contact Spotify to subscribe you

Visitor

My Question or Issue   I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium.  I contacted Hungerstation and they said to me contact Spotify to subsc...

cheeseball

Visitor

17719 Views

21 replies

0 likes

  • 17719 Views
  • 21 replies
  • 0 likes

Superuser Contribution Using a Armed Forces Europe address and duo plan

PlanDuoCountryMoldova/USA My Question or IssueWe are Americans serving abroad and have a diplomatic address (DPO, AE). I want to add a family member to my plan but it says we need to be in the same country. Both of our phones have Moldovan SIMs. The ...

Visitor

  Plan Duo Country Moldova/USA   My Question or Issue We are Americans serving abroad and have a diplomatic address (DPO, AE).  I want to add a family member to my plan but it s...

Yordan

Moderator

182 Views

1 replies

0 likes

Premium for Family
  • 182 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me hacen un cobro de mi tarjeta de SPOTIFY STOCKHOLM

Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...

Visitor

Desde el mes de novimebre del 2024 hasta enero  del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...

Jose_M

Spotify Star

1672 Views

5 replies

0 likes

  • 1672 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo won’t load

PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...

Casual Listener

Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS   My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...

MihailY

Moderator

2560 Views

6 replies

1 likes

  • 2560 Views
  • 6 replies
  • 1 likes

Payment failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card expired and my account reverted to free. I attempted to enter new credit card...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Spotify Premium Gone

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even though I had sufficient balance. I understand this was ...

Newbie

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even thou...

Billy-J

Spotify Star

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

I have changed from Premium Personal to Duo

PlanPremium DuoCountryFranceMy Question or IssueI have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only accepts my account details and then asks me to invite the se...

Visitor

Plan Premium Duo Country France My Question or Issue I have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only...

osornios

Spotify Star

76 Views

1 replies

0 likes

  • 76 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did not realize our billing countries would prevent th...

Visitor

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did...

CryticalAce

Spotify Star

51 Views

1 replies

0 likes

  • 51 Views
  • 1 replies
  • 0 likes

Cannot switch back to Basic Individual after selecting Premium Individual

PlanPremium Individual as of this morning. Basic Individual for several years prior.CountryUnited StatesDeviceMacBook Pro 2025 and Google Pixel 9aOperating SystemmacOS and Android My Question or IssueI have been a Basic Individual subscriber for seve...

Casual Listener

Plan Premium Individual as of this morning. Basic Individual for several years prior. Country United States Device MacBook Pro 2025 and Google Pixel 9a Operating System macOS and Android &nbs...

CryticalAce

Spotify Star

219 Views

3 replies

0 likes

  • 219 Views
  • 3 replies
  • 0 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

418 Views

3 replies

1 likes

  • 418 Views
  • 3 replies
  • 1 likes

Accidentally paid with Google Pay rather than Spotify, got refund but offer is no longer available

PlanFree -> PremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid My Question or Issue:I had an offer to get premium for 2 months for £6.50 which I accepted, however I accidentally paid with Google Pay and not with Spotify payments, which meant...

Newbie

Plan Free -> Premium Country UK Device Google Pixel 6 Operating System Android   My Question or Issue: I had an offer to get premium for 2 months for £6.50 which I accepted, however...

CryticalAce

Spotify Star

155 Views

1 replies

0 likes

  • 155 Views
  • 1 replies
  • 0 likes

No Lossless Audio, No Reason to Stay Subscribed

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope that other users feeling similar take the same decis...

Casual Listener

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope t...

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

Visitor

Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...

Jdmman52

Casual Listener

7212 Views

4 replies

1 likes

  • 7212 Views
  • 4 replies
  • 1 likes

Payments but no Account information

Hello,Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we have are monthly payments from our account to Spotify...

Visitor

Hello, Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we ...

Maxim

Spotify Star

157 Views

1 replies

0 likes

  • 157 Views
  • 1 replies
  • 0 likes