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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

68934 Views

18 replies

94 likes

  • 68934 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133534 Views

69 replies

10 likes

Premium for Family
  • 133534 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70383 Views

89 replies

4 likes

  • 70383 Views
  • 89 replies
  • 4 likes

Superuser Contribution Entering Duo does not work

PlanPremium DupCountryGermanyDeviceiPhone 13Operating SystemiOS 10 My Question or IssueMy brother, my dad and I were having the Premium Family Abo. Then my dad decided to not continue and my brother and I decided to switch to Premium Duo. So now i am...

Visitor

Plan Premium Dup Country Germany Device iPhone 13 Operating System iOS 10   My Question or Issue My brother, my dad and I were having the Premium Family Abo. Then my dad decided to not...

OscarDC

Moderator

85 Views

1 replies

0 likes

  • 85 Views
  • 1 replies
  • 0 likes

premium plan / unable to see the annual subscription

PlanPremium IndividualCountry: UKDeviceIphone 15pro My Question or IssueI would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bleep**

Casual Listener

Plan Premium Individual Country: UK Device Iphone 15pro   My Question or Issue I would like to subscribe to the annual individual plan, but that option is not in my view. my login is **bl...

Brownbear1

Visitor

351 Views

6 replies

1 likes

  • 351 Views
  • 6 replies
  • 1 likes

Superuser Contribution Get Premium Back

I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only lets you put in an address from the USA, and I'm not f...

Visitor

I was just wondering why I can not get my premium back to Spotify, because on the app, it does not even load up, and when I try to get it on the internet, I need to put in my address, and it only let...

Maria

Moderator

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Audiobook hours count for re-listening or accidentally falling asleep.

Audio book hours on a premium plan (15)PlanPremium Family PlanCountryCanadaDeviceSamsung S23Operating SystemAndroid My Question or IssueHello Spotify or Community Members with suggestions, I'd like to confirm the functionality of audio book hours. I ...

Casual Listener

Audio book hours on a premium plan (15) Plan Premium Family Plan Country Canada Device Samsung S23 Operating System Android   My Question or Issue Hello Spotify or Community Members w...

fabian051

Visitor

238 Views

3 replies

1 likes

  • 238 Views
  • 3 replies
  • 1 likes

Superuser Contribution payment method error while claiming microsoft reward

PlanFree/PremiumCountryIndiaDeviceany deviceOperating Systemany operating system My Question or Issuewhile claiming ive seen only 1payment option that is with the card , i am not seeing any ways to change the payment method to UPI or something simile...

Newbie

Plan Free/Premium Country India Device any device Operating System any operating system   My Question or Issue while claiming ive seen only 1payment option that is with the card , i am...

Vasil

Moderator

101 Views

1 replies

0 likes

  • 101 Views
  • 1 replies
  • 0 likes

Misleading Information

I got an email stating that I will get a 4 months of Spotify premium and once I tried to redeem that offer, they charged me $15.99 and I did not get that offer. I am really disappointed and I did not get any kind of compensation. I had to cancel my p...

Visitor

I got an email stating that I will get a 4 months of Spotify premium and once I tried to redeem that offer, they charged me $15.99 and I did not get that offer. I am really disappointed and I did not...

94 Views

0 replies

1 likes

  • 94 Views
  • 0 replies
  • 1 likes

Solved!! ¿Hay forma de obtener un reembolso?

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

Visitor

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

Fernandasanto123

Visitor

26860 Views

16 replies

1 likes

  • 26860 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Taking payment method off someone else’s account

Hello, I was wondering if there was any way to take your card off of someone else’s account without having their details?

Visitor

Hello,  I was wondering if there was any way to take your card off of someone else’s account without having their details?

Vasil

Moderator

623 Views

4 replies

0 likes

  • 623 Views
  • 4 replies
  • 0 likes

Premium Family automatically canceled

Hallo, from one day to the other I got out from my premium Family plan that I have been paying for more than 10 years already. I don´t want to pay a new plan, I want my same plan. PlanPremium Family CountryAustria thank you eloretobenDevice(iPhone 8,...

Visitor

Hallo, from one day to the other I got out from my premium Family plan that I have been paying for more than 10 years already. I don´t want to pay a new plan, I want my same plan.    Plan...

ribezaz

Spotify Star

95 Views

1 replies

0 likes

  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upi mandate of ₹139 is charged on the student's plan

CountryIndiaDeviceSamsung s23 FEOperating SystemAndroid 11 My Question or Issue The students offer on my mandate got declined so I tried to fix and update the payment details but when I set the mandate its of ₹139 when the students offer was of ₹59. ...

Visitor

    Country India Device Samsung s23 FE Operating System Android 11   My Question or Issue   The students offer on my mandate got declined so I tried to fix and update ...

Sudharshan31

Visitor

3069 Views

14 replies

1 likes

  • 3069 Views
  • 14 replies
  • 1 likes

how do i share 4 months of premium free

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI received an email from Spotify...saying I could share 4 months of my Premium for free?? H...

Visitor

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I received...

Billy-J

Spotify Star

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Charged twise

I just paid last week for a student plan, but this week I got charged again because they change my student plant to individual plan because I am unable to verify my account as a student, but i did not receive any email to verify my account. I want a ...

Visitor

I just paid last week for a student plan, but this week I got charged again because they change my student plant to individual plan because I am unable to verify my account as a student, but i did no...

Billy-J

Spotify Star

128 Views

1 replies

0 likes

  • 128 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching to a basic plan

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11My Question or IssueI am struggling to change to a basic plan because i don't listen to audio books, however i don't the option anywhere, and i don't think i have ever bought a basic p...

Visitor

Plan Premium Country United Kingdom Device PC Operating System Windows 11 My Question or Issue I am struggling to change to a basic plan because i don't listen to audio books, however i don'...

hockleye

Casual Listener

1547 Views

5 replies

0 likes

  • 1547 Views
  • 5 replies
  • 0 likes

4 MONTHS PREMIUM SUBSCRIPTION OFFER

I got a premium offer of 4 months for 1,600 on spotify after making the payment I went to check my next billing date which says next month when I actually subscribed for 4 months as the offer states What's going on did I got scammed or what ??

Visitor

I got a premium offer of 4 months for 1,600 on spotify after making the payment I went to check my next billing date which says next month when I actually subscribed for 4 months as the offer states&...

ajules1

Newbie

354 Views

3 replies

0 likes

  • 354 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't redeem a giftcard

PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help

Newbie

Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema  Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...

harshzagade

Visitor

22229 Views

45 replies

0 likes

  • 22229 Views
  • 45 replies
  • 0 likes

Is the Premium Student now 99 rupees?

First student premium was 59 rupees but showing 99 rupees per month why?

Visitor

First student premium was 59 rupees but showing 99 rupees per month why?

OscarDC

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Code redeem

Peace be upon you, I have an issue. Please contact me to resolve this issue. I used a request application to retrieve some of the codes for Spotify. When I got the codes, I added them to the site to take the Premium subscription, but there was a prob...

Visitor

Peace be upon you, I have an issue. Please contact me to resolve this issue. I used a request application to retrieve some of the codes for Spotify. When I got the codes, I added them to the site to ...

Williamhershey75

Visitor

11624 Views

5 replies

0 likes

  • 11624 Views
  • 5 replies
  • 0 likes