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Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • AlejaR
  • Moderator
  • 13331 Views
  • 6 replies
  • 0 likes
  • 13331 Views
  • 6 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1336 Views
  • 19 replies
  • 1 likes
  • 1336 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47255 Views
  • 20 replies
  • 3 likes
  • 47255 Views
  • 20 replies
  • 3 likes

Redeeming code from flipkart

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryIndia DeviceInfinix gt10 pro Operating SystemXOS13 My Question or IssueGot a redeem code from flipkart on buying i...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country India   Device Infinix gt10 pro  &nbsp...
  • Maxim
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Payment

Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge money?PlanPremiumCountryBelarua Device(iPhone 12)

  • Newbie
  • Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge mo...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

I subscribed for premium plan but it's not showing on the app

I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful

  • Visitor
  • I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!! How to update payment method after living to another country

I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. However it won’t allow me to switch from France to U...

  • Visitor
  • I opened my account when I was living in France. I’ve now been in the UK for several years and want to close my French bank account. So I need to use my UK bank account to pay for the subscription. H...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Gift Card code not working ""You can't apply this Premium code to your account. This is likely beca

When trying to redeem the code i get"You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code." Plan: premium single userPurchased directly through...

  • Regular
  • When trying to redeem the code i get "You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code....
  • Maxim
  • Spotify Star
  • 452 Views
  • 6 replies
  • 0 likes
  • 452 Views
  • 6 replies
  • 0 likes

abonnement familial

j'essaie de prendre un abonnement Premium famille et j'ai un code d'erreur qui mentionne que je ne suis pas accessible au forfait. Comment faire pour adhérer?

  • Casual Listener
  • j'essaie de prendre un abonnement Premium famille et j'ai un code d'erreur qui mentionne que je ne suis pas accessible au forfait. Comment faire pour adhérer?
  • mikeLoiret
  • Visitor
  • 417 Views
  • 4 replies
  • 1 likes
  • 417 Views
  • 4 replies
  • 1 likes

Superuser Contribution No puedo unirme a un plan familiar

Trato de ingresar a un plan familiar como miembro pero me marca error aunque la dirección que es correcta

  • Visitor
  • Trato de ingresar a un plan familiar como miembro pero me marca error aunque la dirección que es correcta
  • Vasil
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution change 1m to 12m

PlanPremium My Question or IssueI have an active subscription for a month, I paid for 12 months, but in my profile the subscription has not changed, as it was for 1 month, it remains the same

  • Casual Listener
  • Plan Premium   My Question or Issue I have an active subscription for a month, I paid for 12 months, but in my profile the subscription has not changed, as it was for 1 month, it remains the...
  • Maria
  • Moderator
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Solved!! Question about cancellation during free trials and the use of gift cards

PlanPremium IndividualCountryUnited StatesDevice(iPhone 11)Operating System(iOS 17.1.1, Windows 11) My Question or Issue I’m currently using a Premium subscription free trial and I want to cancel it. I have a Premium 3 month gift card and I’m plannin...

  • Casual Listener
  •   Plan Premium Individual Country United States Device (iPhone 11) Operating System (iOS 17.1.1, Windows 11)   My Question or Issue   I’m currently using a Premium subscrip...
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why do i have to wait 12 months to join to the family plan

?PlanFreeCountry USA My Question or IssueI keep trying to join my mom's family plan but it says I have to wait 12 months. Only trying to join the family plan because my sister take me off of Spotify Duo. Do I really have to wait 12 months or do I jus...

  • Visitor
  • ? Plan Free Country  USA  My Question or Issue I keep trying to join my mom's family plan but it says I have to wait 12 months. Only trying to join the family plan because my sister t...
  • Britny
  • Casual Listener
  • 62958 Views
  • 24 replies
  • 0 likes
  • 62958 Views
  • 24 replies
  • 0 likes

Solved!! Duo To Family plan, how does it work?

PlanDuo My Question or IssueI'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't know what will happen when i sign up for the Family plan. When signing up f...

  • Casual Listener
  •   Plan Duo   My Question or Issue I'm in the process of upgrading to Family plan from Duo, but i had a few questions of how it worked. I have a plan going for Duo already but don't kno...
  • AdamDam
  • Spotify Star
  • 5224 Views
  • 5 replies
  • 0 likes
  • Duo
    Family Plan
  • 5224 Views
  • 5 replies
  • 0 likes

Why am i getting full screen pop up ads if i'm a premium member?

every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?

  • Visitor
  • every time i open the app i get full screen popup ads now. when did premium remove the ad free part of the subscription? is this a bug or did spotify change their premium features?
  • Maxim
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to Premium with a Debitcard from Raiffeisenbank

I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even tried create a new account, it still doesn't work. I...

  • Casual Listener
  • I got a Notifaction a few weeks a go that Spotify can't take money from my account (it has enough money on it), so I think it will resolve itself. It didn't, the last debit was in September. I even t...
  • Elena
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mini Premium Rewards Error

PlanMini PremiumCountryPhilippinesDeviceVivo V9Operating System My Question or IssueIt says in my claim history that I already claimed my 1 week reward for the mini premium challenge but then I havent even claimed it yet. And even so, Today is June 1...

  • Visitor
  • Plan Mini Premium Country Philippines Device Vivo V9 Operating System     My Question or Issue It says in my claim history that I already claimed my 1 week reward for the mini pre...
  • Lyubka
  • Moderator
  • 2167 Views
  • 37 replies
  • 0 likes
  • 2167 Views
  • 37 replies
  • 0 likes

Superuser Contribution help

my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???

  • Visitor
  • my spotify payment declined because i didn’t have enough money! now i lost my premium, will it automatically take my money and renew or do i have to do something???  
  • Maria
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Billing in wrong region

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes