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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45859 Views
  • 16 replies
  • 4 likes
  • 45859 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28876 Views
  • 19 replies
  • 2 likes
  • 28876 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20247 Views
  • 6 replies
  • 1 likes
  • 20247 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Problem with subscription

Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I have been using this offer for 2 years, how could I solve t...

  • Newbie
  •  Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I ha...
  • Alex
  • Moderator
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Can i see in which accounts. my credit card info has been used?

PremiumCountryMexicoMy Question or IssueI have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 accouts with recurrent subscription

  • Newbie
  • Premium Country Mexico My Question or Issue I have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 acco...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Constant Premium subscription failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 175 Views
  • 9 replies
  • 0 likes
  • Failure
    Premium
    premium 1 year
    Subscription
    unable
  • 175 Views
  • 9 replies
  • 0 likes

Superuser Contribution Duo account influences my personal recommendations

is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?

  • Visitor
  • is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?
  • Novy
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción

Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium.....Quisiera saber, ¿Cómo puedo cancelar la suscripción ? Ya que tengo vinculada mi tarjeta para cobro automáti...

  • Visitor
  • Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium..... Quisiera saber, ¿Cómo puedo cancelar la suscripción ? ...
  • OscarDC
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution transfer to ne gallaxy phone music moved but not premuim. Can't listen to music.

PlanFree/PremiumCountry Device Galaxy A42(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue transfer my premuim

  • Visitor
  • Plan Free/Premium Country   Device Galaxy A42 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Yordan
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards not working anymore

PlanStudent PremiumCountryAustraliaDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueHello, I had some difficulties with renewing my most recent subscription. In the last year, I have been using one of my MasterCard gift cards to r...

  • Newbie
  •   Plan Student Premium Country Australia Device Windows Computer Operating System Windows 10   My Question or Issue Hello, I had some difficulties with renewing my most recent su...
  • Eni
  • Moderator
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not start my weekly subcribtion

PlanPremiumCountryINDONESIADevice(Redmi note 11)Operating System(MIUI) My Question or IssueI tried to subscribe for weekly, but everytime spotify redirect to the payment option it gets error and said that failed to login

  • Visitor
  • Plan Premium Country INDONESIA Device (Redmi note 11) Operating System (MIUI)   My Question or Issue I tried to subscribe for weekly, but everytime spotify redirect to the payment opti...
  • Vasil
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country. I have an IPhone 11 and my boyfriend has a Samsung.

  • Newbie
  • Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country.  I have an IPhone 11 and my boyfriend h...
  • Vasil
  • Moderator
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being able to buy premium at all

PlanFreeCountryU.S.ADevicesSamsung A51 5G, Asus Gaming LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueI cannot buy premium in any way with my gift card that I got for myself. Still have way more than enough balance on it. I tried us...

  • Visitor
  • Plan Free Country U.S.A Devices Samsung A51 5G, Asus Gaming Laptop Operating System Android 10, Windows 10   My Question or Issue I cannot buy premium in any way with my gift card that...
  • Alex
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get 3 month free with Paypal

Plan PremiumCountry CanadaDevice Computer Operating System Windows 10 My Question or IssueI tried to get 3 month free with paypal.https://www.paypal.com/ca/webapps/mpp/spotify-premium-offerBut it gives me error saying-Oops! It looks like this funding...

  • Newbie
  • Plan Premium Country  Canada Device Computer  Operating System Windows 10   My Question or Issue I tried to get 3 month free with paypal. https://www.paypal.com/ca/web...
  • Dian
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution I applied for free trial and have been charged!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm having issues renewing my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! Family accont, break loose one member to free spotify

HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playlists) How do i do that?

  • Casual Listener
  • HI,   I have 4 person in our family account.  Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playli...
  • TreyAnastasio
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

I can't apply for a premium account

I have tried to get a premium account for months now, but for some reason I can't It keeps saying payment unsuccessful, please look into it. Thank you

  • Visitor
  • I have tried to get a premium account for months now, but for some reason I can't   It keeps saying payment unsuccessful, please look into it. Thank you
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Canceling after payment is made

If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ?

  • Visitor
  • If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ? 
  • TreyAnastasio
  • Spotify Star
  • 127 Views
  • 3 replies
  • 0 likes
  • 127 Views
  • 3 replies
  • 0 likes

Editing your playlist after switching to Family

Hi there! We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there something we might have missed? Looking for each member to be a...

  • Visitor
  • Hi there!   We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there som...
  • Maxim
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify

I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.

  • Newbie
  • I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.
  • Alex
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student with Hulu - cannot access Hulu at all!

I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer service to help with any issues. My login to Hulu do...

  • Visitor
  • I subscribed to Spotify Student with discounted Hulu and Showtime. Hulu logged me out but now I cannot get back in because my subsciption is via Spotify and apparently Spotify doesn't have customer s...
  • Alex
  • Moderator
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify says I have a student account but still charges me full price

Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account

  • Visitor
  • Spotify charged me the regular price while I confirmed my student status last month. I went to confirm it again but on this page it tells me I already have the student account  
  • Dian
  • Moderator
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes