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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
127045 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
53667 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
226663 Views
141 replies
12 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
343 Views
4 replies
0 likes
PlanPremium DuoCountryMoroccoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I am reaching out because I subscribed to a Premium Family plan in order to share ...
Plan Premium Duo Country Morocco Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, ...
Spotify Star
179 Views
1 replies
0 likes
PlanTrial PremiumCountryGermanyDeviceSamsung Galaxy A34 5G, Mac Mini November 2020 M1Operating SystemOne UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or IssueWhen I click the button to subscribe to the addon, I get redirected to a page where o...
Plan Trial Premium Country Germany Device Samsung Galaxy A34 5G, Mac Mini November 2020 M1 Operating System One UI 7.0 (Android 15), macOS Sequoia 15.6 My Question or Issue When I cl...
Spotify Star
421 Views
1 replies
0 likes
PlanFree/PremiumCountryINDevice(iPhone 11)Operating System(iOS 18.) My Question or IssueI have a premier subscription code with me but when i try to redeem the code, i am getting error. The code is valid and not expired. Unfortunately this Premium co...
Plan Free/Premium Country IN Device (iPhone 11) Operating System (iOS 18.) My Question or Issue I have a premier subscription code with me but when i try to redeem the code, i am get...
Spotify Star
114 Views
1 replies
0 likes
I switched to the Basic plan on Spotify because I want to unlink Hulu from my Spotify account, simply because I’m done watching all the ads that come with the bundled subscription. My renewal date is mid-September, but I’d rather not wait another mon...
I switched to the Basic plan on Spotify because I want to unlink Hulu from my Spotify account, simply because I’m done watching all the ads that come with the bundled subscription. My renewa...
Spotify Star
178 Views
1 replies
0 likes
CountryIndiaDeviceSamsung s23 FEOperating SystemAndroid 11 My Question or Issue The students offer on my mandate got declined so I tried to fix and update the payment details but when I set the mandate its of ₹139 when the students offer was of ₹59. ...
Country India Device Samsung s23 FE Operating System Android 11 My Question or Issue The students offer on my mandate got declined so I tried to fix and update ...
Spotify Star
1212 Views
9 replies
1 likes
Waarom is een individueel abonnement per persoon in verhouding tot een duo abonnement veel duurder. Er zijn steeds meer alleenstaanden die hun algemene kosten alleen moeten betalen. Dit voelt als discriminatie. Een enkel abonnement zou maximum de hel...
Waarom is een individueel abonnement per persoon in verhouding tot een duo abonnement veel duurder. Er zijn steeds meer alleenstaanden die hun algemene kosten alleen moeten betalen. Dit voelt als dis...
145 Views
0 replies
0 likes
HI i just purchased a 3 month card at my walmart, got home, and put the card information in and my account says time remaining: 0 days but it expires 12/30/25 i'm using an iphone and a windows laptop-- not sure what's wrong?
HI i just purchased a 3 month card at my walmart, got home, and put the card information in and my account says time remaining: 0 days but it expires 12/30/2...
Spotify Star
204 Views
1 replies
0 likes
PlanPremiumCountryTunisia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloRecently the Ooredoo payment option has been removed, is this change permanent?I'm als...
Plan Premium Country Tunisia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hel...
Spotify Star
598 Views
1 replies
2 likes
Premium via Vodafone mobile billCountry UK Device Iphone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI currently pay for premium spotify via my mobile phone bill with V...
Premium via Vodafone mobile bill Country UK Device Iphone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Qu...
Spotify Star
165 Views
1 replies
0 likes
It is the most irksome thing that this seems to be the only company on the planet that does not differentiate between physical address and billing address. Unbelievably, not everyone lives in the same country they bank in. Please fix your account 'ho...
It is the most irksome thing that this seems to be the only company on the planet that does not differentiate between physical address and billing address. Unbelievably, not everyone lives in the sam...
Spotify Star
152 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
120 Views
1 replies
0 likes
Recently 1 month ago I purchased only one month subscription plan on Spotify with one time payment and now there is no one time payment plan all plans are available only for monthly auto payment and the issue is my bank does not support Autopay and b...
Recently 1 month ago I purchased only one month subscription plan on Spotify with one time payment and now there is no one time payment plan all plans are available only for monthly auto payment and ...
Spotify Star
226 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way to have your plan change over immediately? I do not want to wait an entire mon...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is ther...
Spotify Star
196 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an account I can no longer login to as I can’t access the email to reset password. I w...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Spotify Star
94 Views
1 replies
0 likes
PlanPremiumCountryArgentina Device Samsung Galaxy S23 Ultra Operating SystemAndroid 15 My Question or IssueNo me acepta la tarjeta de débito de mercado pago como medio de pago. Comprobe los datos, que el pais de la cuenta de Spotify y la de mercado p...
Plan Premium Country Argentina Device Samsung Galaxy S23 Ultra Operating System Android 15 My Question or Issue No me acepta la tarjeta de débito de mercado pago co...
Moderator
225 Views
1 replies
0 likes
PlanPremiumCountryIsraelDeviceiPhoneOperating SystemIOS My Question or IssueWhy are you increasing prices without offering all the features? NO Daylist, NO Ai Playlists here in Israel! Unacceptable
Plan Premium Country Israel Device iPhone Operating System IOS My Question or Issue Why are you increasing prices without offering all the features? NO Daylist, NO Ai Playlists...
Casual Listener
259 Views
3 replies
1 likes
I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub. I've cancelled my Google Play subscription payment method and added her payment details to the account instead. Now my account just says I'll revert to S...
I am going round in circles!! My daughter is taking over the payment for our Spotify Family sub. I've cancelled my Google Play subscription payment method and added her payment details...
Casual Listener
168 Views
2 replies
0 likes
A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too, but always get ads. Can I get very detailed instr...
A week ago I signed up for Spotify Premium Family plan. When listening to music on my phone I hear ads. I've deleted and re-downloaded the app a few times; and logged out / back in several times, too...
Spotify Star
165 Views
1 replies
0 likes
Hi all, I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over?Thanks in advance for any help!
Hi all, I would like to purchase a duo account and add my dad to it. He already has an unpaid account. If I add him to my account, will his current account info transfer over? Thanks in advan...
Spotify Star
183 Views
2 replies
0 likes
