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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14903 Views
  • 27 replies
  • 2 likes
  • 14903 Views
  • 27 replies
  • 2 likes

Combine two individual accounts into a family account

I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?

  • Visitor
  • I have been paying for my son's individual account for years. Recently I got a premium account. How do I combine the accounts into a family account?
  • Anyk17
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Trial Premium plan lasted under 24hr!

Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachment) Plan Premium 3 mth trial Country Uk Device (OnePlus...

  • Newbie
  • Started a 3 months trial via H&M app, but my Premium status had reversed back to Free plan for in less than a day. All future payment details ented correctly, got email confirmation (see attachme...
  • Luan
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Duo - switch plan manager

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo. Unfortunately, that made her the plan manager of our plan, which she does not want. We'd...

  • Newbie
  • Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo.   Unfortunately, that made her...
  • spartannl
  • Casual Listener
  • 8601 Views
  • 11 replies
  • 1 likes
  • 8601 Views
  • 11 replies
  • 1 likes

Solved!! Keep downloaded songs after getting back to Spotify Free ?

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free. Thank you in advance.

  • Casual Listener
  • Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free.  Thank y...
  • Not applicable
  • 618 Views
  • 4 replies
  • 0 likes
  • 618 Views
  • 4 replies
  • 0 likes

Superuser Contribution why is my audiobook top up not working?

I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.

  • Visitor
  • I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showin...
  • Not applicable
  • 3686 Views
  • 14 replies
  • 0 likes
  • 3686 Views
  • 14 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help

  • Casual Listener
  • I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
  • gunvantparmar1105200
  • Visitor
  • 14602 Views
  • 30 replies
  • 1 likes
  • 14602 Views
  • 30 replies
  • 1 likes

Solved!! Spotify charged my card without upgrading my account. (Using PayPal)

I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top showed that the payment has failed, despite charging my...

  • Newbie
  • I used PayPal to pay to upgrade to a premium account. My account was charged, but no upgrade was issued. After being charged and going back the Spotify payment dashboard, a red banner at the top...
  • pediacax
  • Gig Goer
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Air miles Gift cards

PlanFree/PremiumCountryI redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premium account. I currently have an individual premium subscr...

  • Visitor
  • Plan Free/Premium Country I redeemed my airmiles for 9 $10 gift cards. The first 4 codes went through fine and the last 5 keep giving me an error message saying that I can't redeem them on a premi...
  • Joan
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

can phone's country settings interfere with DUO plan?

PlanDUOCountryNetherlands DeviceiPhone / Samsung My Question or IssueI want to take the DUO plan with my partner. We live on the same address, but her Phone country setting is not the same as mine and we can't change this for other reasons. She has a...

  • Visitor
  • Plan DUO Country Netherlands    Device iPhone / Samsung     My Question or Issue I want to take the DUO plan with my partner. We live on the same address, but her Phone ...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

abo duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuecan I add another member to my subs. even if the other user is in another country??

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue can I a...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card country vs. account country

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...

  • Casual Listener
  • Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your count...
  • EmilyUko
  • Visitor
  • 6113 Views
  • 11 replies
  • 0 likes
  • 6113 Views
  • 11 replies
  • 0 likes

Ads with premium

PlanPremiumCountryNorway DeviceSamsung S21Operating SystemAndroid My Question or IssueI've had premium for years with no issues, now I have started getting 20 second ads between podcast episodes? Its not the usual ads that are part of the podcast epi...

  • Newbie
  • Plan Premium Country Norway   Device Samsung S21 Operating System Android   My Question or Issue I've had premium for years with no issues, now I have started getting 20 second...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution use spotify premium code

when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip addressPlanPremiumCountryegyptDeviceiphone 11Operating Systemios 18

  • Visitor
  • when using the code for spotify premium it says to contact customer service the code is for egypt my account is set to egypt region same as ip address Plan Premium Country egypt Device iphone 1...
  • Joan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Can I change my plan as member of duo plan?

I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there are no options to change to a free plan only to can...

  • Visitor
  • I’m a member of a duo plan with my now ex who is the plan manager and I’d prefer not to have communication with him. I’ve tried to change my plan but I get a message to contact my plan manager…there ...
  • Bittencourt
  • Spotify Star
  • 2828 Views
  • 1 replies
  • 0 likes
  • 2828 Views
  • 1 replies
  • 0 likes

Premium duo question

Hi, I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone 13) it is included , on his phone (Samsung) it is not inc...

  • Casual Listener
  • Hi,  I have had premium for a while now. 3 days ago I changed my subscription to premium duo and added my husband on. Problem is he wants to listen to a specific audio book, on my phone (iPhone...
  • dudy11
  • Casual Listener
  • 95 Views
  • 2 replies
  • 0 likes
  • 95 Views
  • 2 replies
  • 0 likes

What are the actual criteria to be eligible for a basic plan in 2025?

I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month. The official FAQ seems to suggest I should be eligible for a comparable basic plan now, though it does not a...

  • Casual Listener
  • I'm currently a Premium Individual subscriber in the US and started with a free trial before now paying the present Premium rate for 1 month.  The official FAQ seems to suggest I should be eligi...
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Switching to a basic plan

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 11My Question or IssueI am struggling to change to a basic plan because i don't listen to audio books, however i don't the option anywhere, and i don't think i have ever bought a basic p...

  • Visitor
  • Plan Premium Country United Kingdom Device PC Operating System Windows 11 My Question or Issue I am struggling to change to a basic plan because i don't listen to audio books, however i don'...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anulé mi suscripción premium y me han cobrado no puedo entrar a mi cuenta n

En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han descontado de mi tarjeta La suscripción Spotify cance...

  • Visitor
  • En el mes de diciembre aproximadamente no recuerdo la fecha exacta anulé la suscripción premium de Spotify se supone que este mes no me cobraban pero me di con la sorpresa que el día de hoy me han de...
  • AlejaR
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes