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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15215 Views
  • 27 replies
  • 3 likes
  • 15215 Views
  • 27 replies
  • 3 likes

Premium duo does not work

PlanDuoCountryFinlandDeviceIphone 13 Operating System(iOS 18,2) My Question or Issue I just cancelled my duo premium and it will be deactivated on 3rd of February. I got an invite from my girlfriend to join her Duo account but the activation fails wh...

  • Newbie
  • Plan Duo Country Finland Device Iphone 13  Operating System (iOS 18,2)   My Question or Issue   I just cancelled my duo premium and it will be deactivated on 3rd of February...
  • Jose_M
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

  • Casual Listener
  • Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...
  • Victoriaalander
  • Newbie
  • 9940 Views
  • 4 replies
  • 1 likes
  • classroom
    School
    teacher
  • 9940 Views
  • 4 replies
  • 1 likes

Superuser Contribution Two accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 144 Views
  • 2 replies
  • 0 likes
  • 144 Views
  • 2 replies
  • 0 likes

I’m trying to pay for premium duo. But it keep saying payment failed

It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.

  • Visitor
  • It keeps saying payment failed but I have money. It won’t let me process my payment even after clicking “complete purchase” a bunch of times.
  • Bittencourt
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Devices not recognizing the upgrade to premium

I paid for the premium subscription but it is not showing on any device, ie: online or on my phone

  • Visitor
  • I paid for the premium subscription but it is not showing on any device, ie: online or on my phone
  • Jose_M
  • Spotify Star
  • 140 Views
  • 3 replies
  • 1 likes
  • 140 Views
  • 3 replies
  • 1 likes

Como faço para cancelar uma cobrança que não sei da onde está cobrando?

Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.

  • Visitor
  • Cancelei minha conta Spotify Premium Individual, e ainda está cobrando. No meu perfil aparece como Spotify Free, mas ainda sim cobrou.
  • Bittencourt
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Trying to cancel the Hulu subscription but keep Spotify.

I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscription (including audiobooks) so is there a way to remov...

  • Visitor
  • I recently found a better deal for Hulu, HBO, and Disney all together with no ads but it won’t let me join without canceling the Spotify/hulu bundle. The issue is I use everything with my subscriptio...
  • Ximzend
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't subscribe to premium

Hi,Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not eligible for this offer. however, you can still subscr...

  • Visitor
  • Hi, Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not e...
  • Not applicable
  • 5681 Views
  • 9 replies
  • 1 likes
  • 5681 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

  • Newbie
  • Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App
  • Not applicable
  • 3115 Views
  • 7 replies
  • 1 likes
  • 3115 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • Not applicable
  • 13111 Views
  • 20 replies
  • 0 likes
  • 13111 Views
  • 20 replies
  • 0 likes

Cancelled over a week ago but just been charged

PlanPremiumCountryUK My Question or IssueI cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happen and if there’s a way of contacting Spotify to get a refund? Thanks...

  • Visitor
  • Plan Premium Country UK   My Question or Issue I cancelled my subscription and joined Tidal over a week ago, but have just been charged another month. Does anyone know why this would happe...
  • Jose_M
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me compre unos redmi buds 6 pro y no da el código

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...

  • Visitor
  • Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...
  • Joan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me hacen un cobro de mi tarjeta de SPOTIFY STOCKHOLM

Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...

  • Visitor
  • Desde el mes de novimebre del 2024 hasta enero  del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...
  • Jose_M
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Solved!! Unable to purchase Audiobooks included in premium library

PlanPremiumCountryUK My Question or IssueHello,I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiobook and instead I'm prompted to top up my listening time. However, I d...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue Hello, I'm having an issue with purchasing an audiobook. If it is included in the premium library, there is no option to purchase the audiob...
  • djstannard
  • Casual Listener
  • 793 Views
  • 6 replies
  • 0 likes
  • 793 Views
  • 6 replies
  • 0 likes

What happens after I fail to pay for the three-month one-time payment plan?

Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happens after the three-month period ends? If I want to c...

  • Casual Listener
  • Hello, my name is Gabriel, from Brazil. I'm thinking about signing up for the individual premium plan, where you make a single payment for three months via PIX, which is like a bank slip. What happen...
  • TanyaS
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes