Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114370 Views
- 72 replies
- 9 likes
- 114370 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13817 Views
- 27 replies
- 2 likes
- 13817 Views
- 27 replies
- 2 likes
I have Spotify premium membership but for some reason it says I’m on the “free” plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Newbie
- 89 Views
- 2 replies
- 0 likes
- 89 Views
- 2 replies
- 0 likes
Superuser Contribution Everything is gone. Am being asked to sign up again. What's going on?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 68 Views
- 1 replies
- 0 likes
- 68 Views
- 1 replies
- 0 likes
Superuser Contribution Help adding person to duo plan?
My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account but it always says there is an error so he can’t be...
- My husband and I both had separate accounts previously that we want to combine in a Spotify duo subscription. I can send him the invite and he enters the address exactly as it appears on the account ...
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- Not applicable
- 5216 Views
- 9 replies
- 0 likes
- 5216 Views
- 9 replies
- 0 likes
Spotify ends without any reminder.
Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all my downloaded playlists.
- Spotify premium ends without any reminder, I was using it and it suddenly stopped working saying that your last payment didn't worked leaving me 2 days without Spotify, and I also did loosed all...
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- Spotify Star
- 108 Views
- 1 replies
- 0 likes
- 108 Views
- 1 replies
- 0 likes
Subscription Refund
59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late?PlanFree/PremiumCountryTurkeyMy Mail Acoount**bleep**this is my acoount i need a refund pelase.
- 59.99TRY has just been debited from my card (1-2 hours). I forgot to cancel the subscription in my account. Can I request a refund before it's too late? Plan Free/Premium Country Turkey My Mail ...
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- Spotify Star
- 86 Views
- 2 replies
- 0 likes
- 86 Views
- 2 replies
- 0 likes
Wrong premium plan
I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan PlanStudent Premium (supposedly)CountryPhilippines
- I got charged for Premium Individual but my plan was Premium student, can i get a refund and change my premium plan Plan Student Premium (supposedly) Country Philippines
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- Spotify Star
- 74 Views
- 1 replies
- 0 likes
- 74 Views
- 1 replies
- 0 likes
Can't pay through Students premium plan even if i press on the option there's no respond
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 71 Views
- 1 replies
- 0 likes
- 71 Views
- 1 replies
- 0 likes
I have a premium duo subscription would like to down grade to premium singl
How do I change it?
- How do I change it?
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- Spotify Star
- 83 Views
- 1 replies
- 0 likes
- 83 Views
- 1 replies
- 0 likes
Superuser Contribution Help regarding payment deducted twice
Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!
- Could u pls tell me that upto when i got the spotify premium ? As the bill shoes ₹59 but ₹119 got deducted from my account pls clarify asap!!
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- Moderator
- 69 Views
- 1 replies
- 0 likes
- 69 Views
- 1 replies
- 0 likes
Payment failed despite payment being successful
PlanPremium Student CountryNigeria Device(Infinix note 12i) Operating System(Android 12) My Question or IssueIt's a new month so as usual I get charged for my music listening, but this time I got charged but it still tells me to pay. It hasn't reflec...
- Plan Premium Student Country Nigeria Device (Infinix note 12i) Operating System (Android 12) My Question or Issue It's a new month so as usual I get charged f...
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- Casual Listener
- 130 Views
- 2 replies
- 0 likes
- 130 Views
- 2 replies
- 0 likes
Cannot have access to premium service after deleting app
PlanFree/PremiumCountry- Ghana Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android galaxy A04e.) My Question or IssueI cannot have access to my premium service -3 months subscription after deleting the spotify app.
- Plan Free/Premium Country- Ghana Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android galaxy A04e.) My Question or Issue I cannot have access t...
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- Spotify Star
- 62 Views
- 1 replies
- 0 likes
- 62 Views
- 1 replies
- 0 likes
Charged Monthly and every 3 months???
PlanPremiumCountryNorwayDeviceiPhone 13 Pro MaxOperating SystemiOS 18.1.1 My Question or IssueHi! I was looking at my monthly bill and noticed that I was being billed by Spotify for my premium subscription every month and also every 3 months. I have ...
- Plan Premium Country Norway Device iPhone 13 Pro Max Operating System iOS 18.1.1 My Question or Issue Hi! I was looking at my monthly bill and noticed that I was being bille...
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- Spotify Star
- 90 Views
- 1 replies
- 0 likes
- 90 Views
- 1 replies
- 0 likes
charged too much
I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount.Can anyone explain why this happened? Is there a way to fix t...
- I’ve been on the student plan for months, but now I’ve been switched to the premium individual plan without any explanation. I’m still a student and should qualify for the student discount. Can anyo...
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- Spotify Star
- 67 Views
- 1 replies
- 0 likes
- 67 Views
- 1 replies
- 0 likes
Cancelled spotify altogether; still charged for premium. Now what?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 49 Views
- 1 replies
- 0 likes
- 49 Views
- 1 replies
- 0 likes
Overcharge
PlanPremium duoCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGetting charged for a family and a duo since starting a duo,2 x separate payments are...
- Plan Premium duo Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 48 Views
- 1 replies
- 0 likes
- 48 Views
- 1 replies
- 0 likes
Charged but can't use premium
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 51 Views
- 1 replies
- 0 likes
- 51 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Bought premium mini but no features available
PlanPremium miniCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had premium individual before but bought premium mini and checked all the features which inc...
- Plan Premium mini Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had pr...
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- Moderator
- 247 Views
- 5 replies
- 0 likes
- 247 Views
- 5 replies
- 0 likes
Solved!! Downgrade plan question
I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 12th which is when my plan cycles?
- I have a duo premium plan. I am no longer connected with the other person on the plan. If I downgrade my plan to premium individual, will that change be immediate or will they keep access until the 1...
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- Casual Listener
- 130 Views
- 2 replies
- 0 likes
- 130 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Missing features in Pakistan
Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app.2. No lyrics: You can not swipe up on a playing song at all, so there is n...
- Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app. 2. No lyrics...
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- Visitor
- 25057 Views
- 35 replies
- 17 likes
- 25057 Views
- 35 replies
- 17 likes
Superuser Contribution Not eligible for this plan
for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices
- for some reason I can't pay for my student plan this month as it shows that I'm not eligible, I tried different internet connections,different browsers and devices
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- Moderator
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes