Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 98694 Views
- 63 replies
- 8 likes
- 98694 Views
- 63 replies
- 8 likes
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Help categories
Account & Payment
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Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 12566 Views
- 24 replies
- 2 likes
- 12566 Views
- 24 replies
- 2 likes
Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini
Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App
- Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App
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- Visitor
- 2291 Views
- 5 replies
- 1 likes
- 2291 Views
- 5 replies
- 1 likes
Solved!! Free trial asked to pay £1.01
PlanFree/PremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed in my credit card details. why is this?
- Plan Free/Premium Country UK Device PC Operating System Windows 10 My Question or Issue I wanted to start the free 3 motn trial but Spotify asked for a charge of £1.01 when i keyed i...
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- Not applicable
- 1375 Views
- 3 replies
- 0 likes
- 1375 Views
- 3 replies
- 0 likes
Debit Card Payment in Indonesia
Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...
- Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6 My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
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- Spotify Star
- 333 Views
- 3 replies
- 0 likes
- 333 Views
- 3 replies
- 0 likes
Solved!! My microsoft rewards code doesnt work
PlanFreeCountryMEXICO My Question or IssueI entered to https://www.spotify.com/mx/redeem/ and used the code that was provided to me at https://rewards.bing.com/redeem/orderhistory to get Spotify Premium for 3 months with an account that has not been ...
- Plan Free Country MEXICO My Question or Issue I entered to https://www.spotify.com/mx/redeem/ and used the code that was provided to me at https://rewards.bing.com/redeem/orderhistory to...
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- Not applicable
- 489 Views
- 3 replies
- 0 likes
- 489 Views
- 3 replies
- 0 likes
Change plan manager
PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another
- Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18) My Question or Issue how can I remove myself as a plan manager and transfer it to another
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- Spotify Star
- 105 Views
- 1 replies
- 0 likes
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Question
- 105 Views
- 1 replies
- 0 likes
need to add my husband to my duo plan it keeps saying hes the plan manager
I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
- I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
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- Spotify Star
- 76 Views
- 1 replies
- 0 likes
- 76 Views
- 1 replies
- 0 likes
Solved!! Can I change from Premium Duo to Individual Premium even if Im not the owner of the subscription?
PlanPremium DuoCountryMexicoDevicePC, Android devicesOperating System(Android Oreo, Windows 10) My Question or IssueI was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Individual ...
- Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10) My Question or Issue I was sharing a Premium Duo account with mi ex boyfri...
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- Visitor
- 16352 Views
- 13 replies
- 0 likes
- 16352 Views
- 13 replies
- 0 likes
Superuser Contribution How do I cancel a podcast subscription?
I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how
- I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
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- Newbie
- 5946 Views
- 10 replies
- 1 likes
- 5946 Views
- 10 replies
- 1 likes
Spotify saying "Your payment method and country don't match" even though they do/should
PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...
- Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or Issue I am trying to update my Spotif...
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- Casual Listener
- 655 Views
- 2 replies
- 0 likes
- 655 Views
- 2 replies
- 0 likes
I have a Premium Individual Subscription. Why do I get commercials?
No more details to post.
- No more details to post.
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- Spotify Star
- 80 Views
- 1 replies
- 0 likes
- 80 Views
- 1 replies
- 0 likes
Premium subscription not automatically renewing?
PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...
- Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
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- Casual Listener
- 552 Views
- 4 replies
- 0 likes
- 552 Views
- 4 replies
- 0 likes
Solved!!Superuser Contribution Being charged extra for no reason
Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...
- Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...
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- Not applicable
- 1162 Views
- 3 replies
- 0 likes
- 1162 Views
- 3 replies
- 0 likes
Solved!! Re: My subscription changed alone to individual and now I can't change it back to Duo
I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subscriptionI've lost my audiobook listening just like ...
- I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subs...
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- Spotify Star
- 163 Views
- 5 replies
- 1 likes
- 163 Views
- 5 replies
- 1 likes
Superuser Contribution why is my audiobook top up not working?
I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showing weird.
- I purchased a top up in January of this year. It says that it remains valid 12 months after purchase, but recently it says I only have 15 hours available. I should have 25, but maybe it’s just showin...
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- Visitor
- 2053 Views
- 8 replies
- 0 likes
- 2053 Views
- 8 replies
- 0 likes
My subscription changed alone to individual and now I can't change it back to Duo
Hello!I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new card the plan got activated again and I'm not sure wh...
- Hello! I had Spotify Duo for few years already. One month ago I lost my debit card and I cancel it, and the subscription got paused because I was not able of paying inmediatly. When I added the new ...
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- Spotify Star
- 116 Views
- 2 replies
- 0 likes
- 116 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to change plan
PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...
- Plan Premium Country UK Device (Nothing phone) Operating System (Android) My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...
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- Casual Listener
- 4722 Views
- 12 replies
- 0 likes
- 4722 Views
- 12 replies
- 0 likes
Card is declined for free trial
I want to try the free trial before it ends but my card is declined when the trial is free
- I want to try the free trial before it ends but my card is declined when the trial is free
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- Spotify Star
- 226 Views
- 3 replies
- 0 likes
- 226 Views
- 3 replies
- 0 likes
Premium
PlanFree/PremiumCountryAustralia DeviceiPhone 12 My Question or Issuei had canceled my premium about 2 months ago because I had no longer used Spotify as regularly as I did , but money is still being taken out for my Spotify premium even though I’m o...
- Plan Free/Premium Country Australia Device iPhone 12 My Question or Issue i had canceled my premium about 2 months ago because I had no longer used Spotify as regul...
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- Spotify Star
- 88 Views
- 1 replies
- 0 likes
- 88 Views
- 1 replies
- 0 likes
I paid for premium and have a receipt. I’ve logged out twice and back in an
I’ve paid for premium and have receipt. No access to premium
- I’ve paid for premium and have receipt. No access to premium
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- Spotify Star
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Premium Duo but still getting ads
Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and should not happen, requesting a fix asap.
- Yes, it says the person that I added to my duo subscription has been successfully added, as my account page reflects it. Despite this, they are subject to advertisements. This is quite a nuisance and...
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- Moderator
- 81 Views
- 1 replies
- 0 likes
- 81 Views
- 1 replies
- 0 likes