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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16624 Views
  • 27 replies
  • 4 likes
  • 16624 Views
  • 27 replies
  • 4 likes

Superuser Contribution I made a mistake and paid the wrong Premium plan

Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again?PlanPremiumCountryColombia

  • Visitor
  • Hi, I had a family premium plan and I mistakenly ended up paying for an individul premium plan. Is there any way to change the plan back to the familiar one or would I have to pay again? Plan Premi...
  • Not applicable
  • 1525 Views
  • 5 replies
  • 0 likes
  • 1525 Views
  • 5 replies
  • 0 likes

https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/

https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/Payment option is not showing for me after i click first option in Chrome.I have clicked the link directly from email news letter.

  • Regular
  • https://www.spotify.com/no-nb/purchase/offer/2025-q1-eu-winback/ Payment option is not showing for me after i click first option in Chrome. I have clicked the link directly from email news lett...
  • Billy-J
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Payment
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify 1 month free plan

I got the free Spotify premium plan for a month, and it stated, "Cancel anytime" and that the subscription would end on March. Me being a forgetful person, thought it'd be better to cancel it as soon as possible, and so i did, and now my account is o...

  • Visitor
  • I got the free Spotify premium plan for a month, and it stated, "Cancel anytime" and that the subscription would end on March. Me being a forgetful person, thought it'd be better to cancel it as soon...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

  • Casual Listener
  • I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
  • Billy-J
  • Spotify Star
  • 323 Views
  • 6 replies
  • 2 likes
  • 323 Views
  • 6 replies
  • 2 likes

premium free trial got canceled

hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support but they said that they can't share more informatio...

  • Newbie
  • hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support ...
  • 31q4rprb5g2myzoai3cv
  • Visitor
  • 1483 Views
  • 10 replies
  • 0 likes
  • 1483 Views
  • 10 replies
  • 0 likes

Is this for my Tesla?

I think it must be -can someone answer my question?

  • Visitor
  • I think it must be -can someone answer my question?
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Duo - switch plan manager

Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo. Unfortunately, that made her the plan manager of our plan, which she does not want. We'd...

  • Newbie
  • Hi, my wife and myself are in a Spotify Duo subscription. It started with a subscription I gifted as a present for her, then I joined too and we switched to Duo.   Unfortunately, that made her...
  • beehive
  • Newbie
  • 9900 Views
  • 12 replies
  • 1 likes
  • 9900 Views
  • 12 replies
  • 1 likes

Pagamento de mensalidade

Estou tentando há alguns dias fazer o pagamento da minha assinatura e não estou conseguindo! A cobrança do valor sai em débito automático da minha conta sendo que deste mês ainda não foi cobrado e eu não estou conseguindo mais usar o app

  • Visitor
  • Estou tentando há alguns dias fazer o pagamento da minha assinatura e não estou conseguindo! A cobrança do valor sai em débito automático da minha conta sendo que deste mês ainda não foi cobrado e eu...
  • Bittencourt
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on premium subscription

I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. So, they are clearly something that Spotify supplies. Eve...

  • Casual Listener
  • I pay for a premium AD-FREE subscription. Yet, a number of podcasts play advertisements before starting. These are not baked in, as podcasts in Spanish for Spanish speakers have ads in Danish. &nbsp...
  • 22fuey2fqtnv7o2sf5ko
  • Casual Listener
  • 440 Views
  • 5 replies
  • 2 likes
  • 440 Views
  • 5 replies
  • 2 likes

premium and audiobook?

Really confused about why I'm limited to 15 audiobook listening hours, and yet the books I want to say are "included in premium". I have a premium individual subscription...

  • Visitor
  • Really confused about why I'm limited to 15 audiobook listening hours, and yet the books I want to say are "included in premium". I have a premium individual subscription...  
  • annamariegrice123
  • Visitor
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t find account/new phone

Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old one. How do I find or cancel these accounts? Why isn’...

  • Visitor
  • Hello—I’m still being charged but when I login it opens an old account also associated with my email. I got a new phone and CANNOT get access to my active Spotify account. It only logs into an old on...
  • Hbarcranchwear
  • Visitor
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

  • Visitor
  • I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...
  • Not applicable
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Being charged extra for no reason

Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...

  • Newbie
  • Hey Spotify Community/Spotify Help Team,   I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...
  • silvidonnet
  • Visitor
  • 1643 Views
  • 5 replies
  • 0 likes
  • 1643 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a Premium Duo Plan - only one plan manager can listen to audiobooks

Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?

  • Newbie
  • Only one of the two plan managers can listen to audiobooks under the premium duo plan - how can I fix this issue?
  • jimohio
  • Regular
  • 13438 Views
  • 28 replies
  • 4 likes
  • 13438 Views
  • 28 replies
  • 4 likes

Superuser Contribution I can't make purchases with my own currency.

PlanFree/PremiumCountryTurkish Republic of Northern CyprusDeviceİnfinity Hot i40 & ComputerOperating SystemWindows & Android My Question or IssueHello, I live on the Turkish side of Cyprus. And I have been making purchases in Turkish Lira for a long ...

  • Visitor
  •   Plan Free/Premium Country Turkish Republic of Northern Cyprus Device İnfinity Hot i40 & Computer Operating System Windows & Android   My Question or Issue Hello, I li...
  • OscarDC
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Duo account and invitee not getting premium benefits

PlanPremium DuoCountrySouth AfricaDeviceiPhone 15 proOperating SystemiOS 18 My Question or IssueIt’s been months now since i invited someone under my duo premium account, but they can’t access premium benefits after accepting. I was advised to remove...

  • Visitor
  • Plan Premium Duo Country South Africa Device iPhone 15 pro Operating System iOS 18   My Question or Issue It’s been months now since i invited someone under my duo premium account, but...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 84 Views
  • 1 replies
  • 0 likes

Solved!! Annual Subscription - Why is it made so difficult or impossible?

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...

  • Newbie
  • I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...
  • Not applicable
  • 4363 Views
  • 3 replies
  • 0 likes
  • 4363 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify premium ended when it wasn’t supposed to

I signed up for a 2 month free trial of premium a week ago and it was working okay this morning but then it abruptly stopped, switched my song, and put me on the free Spotify plan.

  • Visitor
  • I signed up for a 2 month free trial of premium a week ago and it was working okay this morning but then it abruptly stopped, switched my song, and put me on the free Spotify plan.
  • Herbertmoon
  • Newbie
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes