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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6220 Views
  • 23 replies
  • 2 likes
  • 6220 Views
  • 23 replies
  • 2 likes

Solved!! 2 month free trial

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I recently tried to purchase the duo for my son and I before realising that I’m unable to ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I re...
  • ribezaz
  • Rising Star 1
  • 103 Views
  • 1 replies
  • 1 likes
  • 103 Views
  • 1 replies
  • 1 likes

Spotify Premium 3 months 99c offer

PlanFree/PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family members are getting Spotify Premium offers of 99c for a 3 month period but w...

  • Visitor
  • Plan Free/Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Duo account but still on free subscription plan

PlanFree/PremiumCountrySouth Africa Device(iPhone 13)Operating System(iOS 17.4.1etc.) My Question or IssueMy partner upgraded his plan to premium duo and added me on it - our address is the same but my plan still under the free subscription plan. I h...

  • Newbie
  • Plan Free/Premium Country South Africa  Device (iPhone 13) Operating System (iOS 17.4.1etc.)   My Question or Issue My partner upgraded his plan to premium duo and added me on it ...
  • Billy-J
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not request UPI payment

PlanFree/PremiumCountryIndiaDeviceSamsung Galaxy M31SOperating SystemAndroid 12 My Question or IssueI tried subscribing to Spotify Premium Individual through UPI but did not get any request on my UPI app. The app that I used was FamPay, I tried a few...

  • Newbie
  • Plan Free/Premium Country India Device Samsung Galaxy M31S Operating System Android 12   My Question or Issue I tried subscribing to Spotify Premium Individual through UPI but did not ...
  • tyrone5
  • Visitor
  • 3026 Views
  • 7 replies
  • 3 likes
  • 3026 Views
  • 7 replies
  • 3 likes

Can't enter correct address for Duo verification

PlanDuoCountryUK Device Operating SystemMacOs My Question or IssueI've just upgraded to a Duo account and am asked to enter my home address. However it doesn't recognise my correct address and insists on giving me one with the wrong post code. There ...

  • Visitor
  • Plan Duo Country UK   Device   Operating System MacOs   My Question or Issue I've just upgraded to a Duo account and am asked to enter my home address. However it doesn't re...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need a refund

I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.

  • Newbie
  • I recently tried the free three month subscription and cancelled the subscription the day I got it so I wouldn't have to make any payments, and now it charged me out of my card. I would like a refund.
  • Freya_musiv
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Duo promo 2 months free.

I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get the 2 months back?

  • Visitor
  • I opened spotify to find 2 free months of duo, I then exited the app to ask my wife and when I got back on I cant find the promotion. All I can find is 1 month of duo free. Any idea where I can get t...
  • StolnHeartDealr
  • Casual Listener
  • 2753 Views
  • 8 replies
  • 3 likes
  • 2753 Views
  • 8 replies
  • 3 likes

Superuser Contribution Update / Change Payment Details isn't working

I'm UK based.I want to change the card for my monthly Spotify charge.Account Overview > Your Plan > payment details > UpdateTakes me to https://www.spotify.com/account/subscription/update-payment-details/I click the top "Credit or debit card" option ...

  • Casual Listener
  • I'm UK based. I want to change the card for my monthly Spotify charge. Account Overview > Your Plan > payment details > Update Takes me to https://www.spotify.com/account/subscriptio...
  • cocowinter
  • Regular
  • 5200 Views
  • 27 replies
  • 1 likes
  • 5200 Views
  • 27 replies
  • 1 likes

Superuser Contribution Premium user but it keeps pushing Premium/Duo ads

Plan: Premium (single)Country: Australia Device: Android and Desktop (Mac) My Question or IssueHey, I've been a Premium user forever. I'm dealing with two weird issues:1. The android app keeps pushing "Buy Duo!" ads to me. I live alone. I definitely ...

  • Newbie
  • Plan: Premium (single) Country: Australia   Device: Android and Desktop (Mac)   My Question or Issue Hey, I've been a Premium user forever. I'm dealing with two weird issues: 1. The ...
  • eirikgutten
  • Newbie
  • 1169 Views
  • 4 replies
  • 5 likes
  • 1169 Views
  • 4 replies
  • 5 likes

3 month free trial

i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.

  • Visitor
  • i have a 3 month free trial code from H&M and it’s not working when it’s a valid code.
  • Billy-J
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo + kids account

Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...

  • Casual Listener
  • Hello   I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
  • EffEll
  • Casual Listener
  • 835 Views
  • 4 replies
  • 1 likes
  • 835 Views
  • 4 replies
  • 1 likes

can’t change to my usual plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was paying my annual plan in advance in Sri Lanka. However, I bought an additional one-year...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 3 replies
  • 0 likes
  • 116 Views
  • 3 replies
  • 0 likes

Superuser Contribution upgrading to spotify premium will unlock it

PlanFreeCountryAmericanDeviceiPhone 13 ProOperating SystemiOS 16 My Question or IssueNote: Previously, it was possible to listen to music or other channels.On May 12th, when I wanted to play music, upon entering the app, it prompted me with a login f...

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  • Newbie
  • Plan Free Country American Device iPhone 13 Pro Operating System iOS 16   My Question or Issue Note: Previously, it was possible to listen to music or other channels. On May 12th, whe...
  • Eni
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Realizei o pagamento mas meu acesso não foi liberado

Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Grato.

  • Visitor
  • Fiz a compra do plano família e não consigo ter acesso ao mesmo. É como se o valor debitado fosse enviado a eles, mas meu acesso não é liberado. Me ajudem kkkk pagar algo e não usar é complicado. Gra...
  • Luan
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks downloaded into playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf i download an audiobook into my playlist, does that still limit the hours if ausiobook pla...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If i do...
  • MartinT
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

How can I go from partner plan to individual plan so I keep my playlists?

I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?

  • Visitor
  • I want to quit my current free partner plan and start an inidvidual subscription. I do want to keep my history and playlists. How do I do that?
  • Anyk17
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar y volver a contratar

Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta.Es posible o es necesario esperar determinado tiempo para volver a contratar?

  • Newbie
  • Hola, mi duda se basa en si puedo cancelar mi suscripcion y en el mismo dia volver a contratar una, pero para otra cuenta. Es posible o es necesario esperar determinado tiempo para volver a contrata...
  • Eni
  • Moderator
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Code kann nicht eingelöst werden auf dieses Premium Konto?

PlanPremiumCountryGermanyMy Question or IssueHallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen anderen Karten bekomme ich nur folgende Meldung: "Du kannst d...

  • Newbie
  • Plan Premium Country Germany My Question or Issue Hallo, ich habe mir im Laden 12x 1 Monate Spotify Premium gekauft. 4 dieser 12 Karten habe ich auch schon erfolgreich eingelöst, aber bei allen ...
  • Ronja3
  • Visitor
  • 1673 Views
  • 8 replies
  • 0 likes
  • 1673 Views
  • 8 replies
  • 0 likes

Superuser Contribution I don't want to pay extra for audiobooks, what are my options

PlanPremiumCountryUSDevicePixel 7 proOperating SystemAndroid latest My Question or IssuePrices are going up for premium because of audiobooks. I don't want audiobooks, I will never want them, and I don't want and never will want podcasts on spotify. ...

  • Regular
  • Plan Premium Country US Device Pixel 7 pro Operating System Android latest   My Question or Issue Prices are going up for premium because of audiobooks. I don't want audiobooks, I will...
  • rfrink
  • Regular
  • 124 Views
  • 2 replies
  • 0 likes
  • 124 Views
  • 2 replies
  • 0 likes