Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72517 Views
  • 25 replies
  • 5 likes
  • 72517 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42029 Views
  • 19 replies
  • 2 likes
  • 42029 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 30004 Views
  • 16 replies
  • 3 likes
  • 30004 Views
  • 16 replies
  • 3 likes

Superuser Contribution Я хотел купить подписку с меня списали деньги но не дали подписку

Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране

  • Visitor
  • Я хотел купить подписку с меня списали деньги но пишет что Способ оплаты не соответствует указанной вами стране
  • MihailY
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I pay with the same card on my account even though it denied

My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it

  • Visitor
  • My premium tried to auto pay while my card was locked temporarily by me. It wont allow me to pay for my premium this month with the card even though it has enough money on it
  • Alex
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

My payment date is in the middle of the month. Pretty **bleep**ing annoying. Can you somehow change that

  • Casual Listener
  • My payment date is in the middle of the month. Pretty **bleep**ing annoying. Can you somehow change that 
  • Lindalizzy
  • Visitor
  • 31877 Views
  • 6 replies
  • 0 likes
  • 31877 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can u refund me?

I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?

  • Visitor
  • I accidentally bought Spotify premium membership instead the 1 month free trial. Is it possible to refund the purchase without getting charged ?
  • Not applicable
  • 1428 Views
  • 2 replies
  • 0 likes
  • 1428 Views
  • 2 replies
  • 0 likes

Gift Card not working

Plan PremiumCountryU.S.DeviceAndroid My Question or IssueI bought a gift card and wanted to use it but every time i enter the code i get the message, "You can't apply this Premium code to your account. This is likely because you have an existing Prem...

  • Newbie
  • Plan  Premium Country U.S. Device Android      My Question or Issue I bought a gift card and wanted to use it but every time i enter the code i get the message, "You can'...
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Superuser Contribution I lost my premium subscription yet mthly card debit continued.

How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the card provider to block the next monthly payment.

  • Visitor
  • How do I know I won't be double charged if I login back in & click premium subscriptions again & provide credit card details again ? If this is not probably addressed, then we have to get the...
  • Dian
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment accepted but can't access premium services

PlanFree/PremiumCountry DeviceRedmi Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for a premium account through PayPal, the money has been taken out of my bank account but I can't access the premium services on th...

  • Newbie
  • Plan Free/Premium Country   Device Redmi  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I paid for a premium account through PayPal, th...
  • Dian
  • Moderator
  • 99 Views
  • 2 replies
  • 1 likes
  • 99 Views
  • 2 replies
  • 1 likes

O pagamento da assinatura premium não está atrelado a minha conta

Olá o meu recibo é ID do pedido: 1916370929716106-1-1 por favor vincule a minha conta: hcoscarelli PlanoPremiumPaís brasilDispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro final de 2016)Sistema Operacional(iOS 10, Android Oreo, Windows 10, etc.) Mi...

  • Visitor
  • Olá o meu recibo é ID do pedido: 1916370929716106-1-1   por favor vincule a minha conta:   hcoscarelli   Plano Premium País brasil Dispositivo (iPhone 8, Samsung Gala...
  • Prague
  • Composer
  • 44 Views
  • 1 replies
  • 1 likes
  • 44 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

  • Casual Listener
  • Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...
  • Ruchand4
  • Newbie
  • 11530 Views
  • 41 replies
  • 0 likes
  • 11530 Views
  • 41 replies
  • 0 likes

Superuser Contribution Duo subscription still only allowing to listen to the same music even though accounts are different?

PlanSupCountryEnglandDeviceiphone 13’s Operating Systemup to date(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  •   Plan Sup Country England Device iphone 13’s  Operating System up to date (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 74 Views
  • 3 replies
  • 0 likes
  • 74 Views
  • 3 replies
  • 0 likes

Solved!! Premium Duo and Sonos

Hi,When switching subscription from Premium Family to Duo, will playing music on Sonos still work?The reason I'm asking is that I switched accounts while at work, and my wife at home told me that neither of our accounts work on Sonos (error message: ...

  • Casual Listener
  • Hi, When switching subscription from Premium Family to Duo, will playing music on Sonos still work? The reason I'm asking is that I switched accounts while at work, and my wife at home told me that...
  • WestCorkMusic
  • Visitor
  • 2869 Views
  • 4 replies
  • 0 likes
  • 2869 Views
  • 4 replies
  • 0 likes

Payment datum

Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.

  • Casual Listener
  • Can the payment datum be changed between the 25th and the 30th of every month ? Currently it is setup at the 19th of the month. Thank you.
  • TreyAnastasio
  • Spotify Star
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

Change Subscription from Duo to Student?

How can I change my subscription plan from Premium Duo to Student without losing all my playlists? Thank you in advance!

  • Visitor
  • How can I change my subscription plan from Premium Duo to Student without losing all my playlists?  Thank you in advance!
  • Maxim
  • Spotify Star
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution revival of paid premium

Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I removed his name and added my spouse account now duo ...

  • Casual Listener
  • Hi, my brother had a premium individual plan valid till 03/05/23. I have a duo plan and shared that link with him to join the duo but later I wanted to switch his account with my spouse account. I re...
  • MihailY
  • Moderator
  • 1346 Views
  • 1 replies
  • 0 likes
  • 1346 Views
  • 1 replies
  • 0 likes

Cobraram meu plano com a assinatura errada

eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu

  • Visitor
  • eu possuía o plano estudante, porém do nada colocaram meu plano como premium no valor de 19,90 , sendo que o valor teria que ser 9,90 no plano estudante, queria entender o que aconteceu 
  • Bittencourt
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't accept my credit card

I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data.After that it shows a message: "There was a payment failure. Try again. If you want, you can use another card or a different...

  • Visitor
  • I'm trying to pay my premium signature again, but I add my credit card. The web form updates asking my address and other data. After that it shows a message: "There was a payment failure. Try again....
  • indiajetfer
  • Regular
  • 1445 Views
  • 4 replies
  • 0 likes
  • 1445 Views
  • 4 replies
  • 0 likes

CANCELAMENTO

Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi cancelado e agora cancelei novamente e está como se eu...

  • Visitor
  • Cancelei o meu plano no mes passado e o premium ficou que iria até 16/03 e hoje entrei na minha conta e ainda estava premium e eu nao vou ter condiçoes de pagar esse valor justamente por isso foi can...
  • Bittencourt
  • Spotify Star
  • 1978 Views
  • 1 replies
  • 0 likes
  • 1978 Views
  • 1 replies
  • 0 likes

[SOLVED] Country wasn't changed and unable to add family member

PlanFrom Premium to Premium DuoCountryFrom Malaysia to India DeviceWeb My Question or IssueI recently moved from Malaysia to India and wanted to add my spouse to my premium membership. So i cancelled my Premium Membership with Digi Cellular Plan in M...

  • Newbie
  • Plan From Premium to Premium Duo Country From Malaysia to India   Device Web   My Question or Issue I recently moved from Malaysia to India and wanted to add my spouse to my premiu...
  • Billy-J
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • india
    Malaysia
    premium-duo
  • 72 Views
  • 1 replies
  • 0 likes

Paument Premium

Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ? PlanPremiumCountryspain Device(iPhone 13Operating System(iOS 10) My Question or IssueDouble payment

  • Visitor
  • Hello - i have a single premium account buy I’m getting charged twice a month - why and how can I cancel the payments ?  Plan Premium Country spain    Device (iPhone 13 Ope...
  • Billy-J
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes