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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152853 Views

69 replies

10 likes

Premium for Family
  • 152853 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98833 Views

89 replies

4 likes

  • 98833 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Can't activate free trial on new account

I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' This is impossible as I just created the account.

Newbie

I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' T...

Katurri_almita

Newbie

12360 Views

7 replies

1 likes

  • 12360 Views
  • 7 replies
  • 1 likes

Superuser Contribution Vodafone Entertainment package ended

PlanPremiumCountryUKDeviceMacbook Pro late 2025; Samsung S26 Ultra; IpadOperating SystemiOS 14.5; Android 16 My Question or IssueMy Vodafone Premium Spotify subscription has expired last month - April 2026. I want to subscribe to Premium Duo but it k...

Newbie

Plan Premium Country UK Device Macbook Pro late 2025; Samsung S26 Ultra; Ipad Operating System iOS 14.5; Android 16   My Question or Issue My Vodafone Premium Spotify subscription has ...

AlejaR

Moderator

219 Views

1 replies

0 likes

Subscription
  • 219 Views
  • 1 replies
  • 0 likes

Can't select songs to play from my playlists

I have been a long time subscriber of Spotify but due to some credit card related issues, my subscription got cancelled and I'm on the free version of Spotify now. It seems like they've deliberately made Spotify absolutely useless in the free version...

Casual Listener

I have been a long time subscriber of Spotify but due to some credit card related issues, my subscription got cancelled and I'm on the free version of Spotify now. It seems like they've deliberately ...

Gagan94

Casual Listener

201 Views

2 replies

0 likes

  • 201 Views
  • 2 replies
  • 0 likes

Setting up an account for non-profits

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts? If so where do we find them?

Visitor

We would like to set up an account for the non-profit agency. Does spotify have special pricing or have tax exempt accounts?  If so where do we find them?     

GPW86

Visitor

13764 Views

2 replies

0 likes

  • 13764 Views
  • 2 replies
  • 0 likes

Superuser Contribution Propagandas entre as músicas que nunca teve.Como tirá-las?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

138 Views

2 replies

0 likes

  • 138 Views
  • 2 replies
  • 0 likes

Eligibility for Basic Duo

PlanPremium DuoCountryUKMy Question or IssueI am currently paying for Premium Duo, but as neither of us use Audiobooks I want to downgrade to Basic Duo. Both of the Premium Duo users were previously Premium Individual subscribers - why can I not see ...

Casual Listener

Plan Premium Duo Country UK My Question or Issue I am currently paying for Premium Duo, but as neither of us use Audiobooks I want to downgrade to Basic Duo. Both of the Premium Duo users were p...

Billy-J

Spotify Star

486 Views

3 replies

0 likes

  • 486 Views
  • 3 replies
  • 0 likes

3 months Premium free

Just recently I got an in-app pop up that I can gift 3 months of Spotify Premium to anyone I want (I've been a Spotify user for multiple years now).I closed it because I wanted to play some music immediately and now I cannot bring this offer back/can...

Newbie

Just recently I got an in-app pop up that I can gift 3 months of Spotify Premium to anyone I want (I've been a Spotify user for multiple years now). I closed it because I wanted to play some music i...

31zoavtb5glt3crt6xkt

Visitor

42142 Views

5 replies

1 likes

  • 42142 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hi, we need our 2021 invoices. We cannot get in touch with support

Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022.Kind regards, Jens

Visitor

Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022. Kind re...

ricciy

Visitor

588 Views

2 replies

0 likes

  • 588 Views
  • 2 replies
  • 0 likes

Cancel audiobooks+

None of the below information is required. However, the more you provide the easier it will be for us to try and CountryPremium Family planDeviceSamsung Galaxy s24Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently ...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and  Country Premium Family plan Device Samsung Galaxy s24 Operating System (iO...

alphamachina

Casual Listener

7490 Views

8 replies

1 likes

  • 7490 Views
  • 8 replies
  • 1 likes

Parace má-fé

Quero mudar meu plano para Universitário. Já enviei, comprovante de pagamento da mensalidade, carteira de estudante, declaração de matrícula e o **bleep** é sempre robotizado e a mesma: o documento é insuficiente para estabelecer a elegibilidade para...

Visitor

Quero mudar meu plano para Universitário. Já enviei, comprovante de pagamento da mensalidade, carteira de estudante, declaração de matrícula e o **bleep** é sempre robotizado e a mesma: o documento é...

Billy-J

Spotify Star

160 Views

1 replies

0 likes

  • 160 Views
  • 1 replies
  • 0 likes

even if J cancelled my subscription I still got charged

PlanFree/PremiumCountryFranceDeviceiphone 12 My Question or IssueI cancelled the subscription yesterday but I still got charged today and I want a refund

Visitor

Plan Free/Premium Country France Device iphone 12     My Question or Issue I cancelled the subscription yesterday but I still got charged today and I want a refund 

Billy-J

Spotify Star

130 Views

1 replies

0 likes

  • 130 Views
  • 1 replies
  • 0 likes

12 month premium

PlanPremiumCountrynigeriaDevice(iPhone XR, windows)Operating System(iOS 17,Windows 11) My Question or IssueI had a 12 month premium individual plan last year and it expired yesterday. I went on the site to get it again but i didnt see it available an...

Newbie

  Plan Premium Country nigeria Device (iPhone XR, windows) Operating System (iOS 17,Windows 11)   My Question or Issue I had a 12 month premium individual plan last year and it e...

Casmir

Newbie

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Mudança de aparelhos

Fiz um plano pago do Spotify e gostei muito do sistema, embora não tenha grande desembaraço com informática uma vez que tenho 78 anos. Acontece que meu celular deu um problema de tela e embora tenha levado na autorizada Samsung não conseguiram fazer ...

Visitor

Fiz um plano pago do Spotify e gostei muito do sistema, embora não tenha grande desembaraço com informática uma vez que tenho 78 anos. Acontece que meu celular deu um problema de tela e embora tenha ...

Amay

Spotify Star

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

Can't renew my subscription because I'm not in my country

PlanPremiumCountryBrazilDevicePixelOperating SystemAndroid My Question or IssueI'm traveling to the US and my plan expired. I tried to renew the plan but it only allowed me to use US plan and I can't change the country. Even worse: I tried to renew w...

Casual Listener

Plan Premium Country Brazil Device Pixel Operating System Android       My Question or Issue I'm traveling to the US and my plan expired. I tried to renew the plan but it o...

MauriceMV

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

I want to change my plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change the plan from individual to for two, but I remembered too late that today I ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I want ...

Billy-J

Spotify Star

103 Views

1 replies

0 likes

  • 103 Views
  • 1 replies
  • 0 likes

Can I pay subscription annually on Spotify in Nigeria

Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks

Visitor

Hi, as the new year begins I want to better manage funds by posting subscriptions in bulk. I can’t find an option for annual payment. Is this feature not available. If it is please direct me. Thanks

Chijoy

Visitor

5087 Views

3 replies

1 likes

  • 5087 Views
  • 3 replies
  • 1 likes

Day of payment

My Question or IssueThe problem in cause is that i want to change the day of charge of my subscrition, just want to know if it´s possible without having to finish the account.

Visitor

My Question or Issue The problem in cause is that i want to change the day of charge of my subscrition, just want to know if it´s possible without having to finish the account.

Amay

Spotify Star

99 Views

1 replies

0 likes

  • 99 Views
  • 1 replies
  • 0 likes

CAN SENIORS GET A DISCOUNTED SUBSCRIPTION LIKE THE STUDENTS?

PlanFree/PremiumCountrySingapore Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a senior aged 72 and I listen to music all day long everyday on free Spotify. M...

Visitor

Plan Free/Premium Country Singapore  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Tkd4501154

Visitor

1628 Views

3 replies

0 likes

  • 1628 Views
  • 3 replies
  • 0 likes