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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 13572 Views
  • 27 replies
  • 2 likes
  • 13572 Views
  • 27 replies
  • 2 likes

Solved!! Got charged for 3 months trial, despite first try

I have accepted the offer for 3 months free premium plan, and immediately got charged 23,99 zł standard price (around 4,99$), despite the fact the account is fresh and no subscription has ever been started or ended. Also noted, Google play and email ...

  • Casual Listener
  • I have accepted the offer for 3 months free premium plan, and immediately got charged 23,99 zł standard price (around 4,99$), despite the fact the account is fresh and no subscription has ever been s...
  • Maxim
  • Spotify Star
  • 179 Views
  • 5 replies
  • 0 likes
  • 179 Views
  • 5 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • MartyWud
  • Visitor
  • 3723 Views
  • 4 replies
  • 2 likes
  • 3723 Views
  • 4 replies
  • 2 likes

Superuser Contribution I paid for premium i didn't get any invoice even i didn't got my subscripti

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

  • Visitor
  • I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response
  • Susan_GP
  • Moderator
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Changing from Spotify student premium to family premium plan

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...

  • Newbie
  • Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Talabat voucher

I am trying to redeem my 2 months of free spotify premium but when entering the code it tells me that this Premium code does not seem to be valid.

  • Visitor
  • I am trying to redeem my 2 months of free spotify premium but when entering the code it tells me that this Premium code does not seem to be valid.
  • Not applicable
  • 21039 Views
  • 26 replies
  • 5 likes
  • 21039 Views
  • 26 replies
  • 5 likes

Superuser Contribution Add BKash payment in Bangladesh

PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...

  • Newbie
  • Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • NashidLoverSakib
  • Newbie
  • 14511 Views
  • 10 replies
  • 110 likes
  • Bangladesh
  • 14511 Views
  • 10 replies
  • 110 likes

Superuser Contribution Audiobook listening time limit can’t finish book/ no option to buy?

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...

  • Visitor
  • Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
  • AtsushiWolf
  • Visitor
  • 4245 Views
  • 14 replies
  • 8 likes
  • 4245 Views
  • 14 replies
  • 8 likes

Superuser Contribution Unable to change plan

PlanPremiumCountry UK Device(Nothing phone)Operating System(Android) My Question or IssueHi, I've had Spotify premium for some time and last week I changed to Spotify Duo to add my partner on there, and that was all working fine. Then a couple of day...

  • Casual Listener
  • Plan Premium Country UK   Device (Nothing phone) Operating System (Android)   My Question or Issue Hi, I've had Spotify premium for some time and last week I changed to Spotify Du...
  • Makayla0401
  • Visitor
  • 5265 Views
  • 14 replies
  • 0 likes
  • 5265 Views
  • 14 replies
  • 0 likes

Payment failed - Error updating payment detail

Plan Premium Family Country Colombia Device Poco F5 Pro, Macbook Pro, Asus TUF 15 Operating System Android, Windows 10, Sonoma My Question or Issue The payment of this month suscription was rejected but checking with my bank the credit card is not bl...

  • Casual Listener
  • Plan Premium Family Country Colombia   Device Poco F5 Pro, Macbook Pro, Asus TUF 15  Operating System Android, Windows 10, Sonoma   My Question or Issue The payme...
  • Juan6420
  • Casual Listener
  • 158 Views
  • 4 replies
  • 0 likes
  • 158 Views
  • 4 replies
  • 0 likes

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

  • Casual Listener
  • Plan Premium Individual Country USA     My Question or Issue Hello!  I have Premium Individual and am grandfathered in to "Access to Hulu."  I cannot access Hulu when tryin...
  • fueledbygelato
  • Casual Listener
  • 534 Views
  • 7 replies
  • 0 likes
  • Account
  • 534 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can someone explain me how does the play of rupees 59 for 3 months works and how much I have to pay

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bakii
  • Casual Listener
  • 4988 Views
  • 15 replies
  • 0 likes
  • 4988 Views
  • 15 replies
  • 0 likes

How can I switch the language for audiobooks

I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere?

  • Newbie
  • I am from the Netherlands and seemingly I only have access to Dutch books. However, I prefer English, but seem to not have access to those? Can I switch somewhere? 
  • Luan
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

  • Newbie
  •   Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

  • Newbie
  •   The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...
  • amgb20
  • Casual Listener
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

  • Casual Listener
  • J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...
  • Maylysw
  • Visitor
  • 1844 Views
  • 8 replies
  • 1 likes
  • 1844 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

  • Casual Listener
  • Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...
  • Dessi
  • Moderator
  • 4110 Views
  • 6 replies
  • 0 likes
  • Debit Card
    Payment
    Payment Problems
    Premium Student
    Spotify
  • 4110 Views
  • 6 replies
  • 0 likes

Superuser Contribution why am I being charged twice for my spotify?

I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .

  • Newbie
  • I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you he...
  • GrShift
  • Casual Listener
  • 4364 Views
  • 20 replies
  • 3 likes
  • 4364 Views
  • 20 replies
  • 3 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

  • Visitor
  •   I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...
  • Jose_M
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes