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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6213 Views
  • 23 replies
  • 2 likes
  • 6213 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charged but on a free account. Request refund

Hi, I've just been charged $12.99 for my spotify account. I cancelled my paid subscription quite some time ago. In my account settings it says that I'm a free user, and I'm certainly not getting premium features on my account. I would like a refund o...

  • Casual Listener
  • Hi, I've just been charged $12.99 for my spotify account. I cancelled my paid subscription quite some time ago. In my account settings it says that I'm a free user, and I'm certainly not getting pr...
  • AlejaR
  • Moderator
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Logging into new device

I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have gone through settings and logged out of all device...

  • Visitor
  • I have a premium account with muliple users. My phone screen broke so had a new phone. When i log into spotify on the new phone it just has me as a free account and all my playlists have gone. I have...
  • Anyk17
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution I deleted Facebook but still logged into my Spotify (on mobile). Is there a way to link a new email?

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 UltraOperating SystemAndroid Marshmellow My Question or IssueI deleted my Facebook account last year but I kept my Spotify account on mobile. However, I tried to use S...

  • Regular
  • Plan Free Country United Kingdom Device Samsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 Ultra Operating System Android Marshmellow   My Question or Issue I deleted my Facebook account ...
  • SimonMD
  • Regular
  • 200 Views
  • 5 replies
  • 0 likes
  • 200 Views
  • 5 replies
  • 0 likes

Bought Premium on the wrong account

I decided to buy spotify premium only to find out i was logged into the wring account since I didn't see any changes in the app. I logged out but now I bought Premium for a random account? I'm quite scared to think about the fact I might get charged ...

  • Visitor
  • I decided to buy spotify premium only to find out i was logged into the wring account since I didn't see any changes in the app. I logged out but now I bought Premium for a random account? I'm quite ...
  • Anyk17
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!! Free Trial

PlanPremiumCountryAustraliaMy Question or IssueWhen I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my account hasn't, as I only made it a year ago and have never had...

  • Casual Listener
  • Plan Premium Country Australia My Question or Issue When I try to purchase premium duo, it says I'm not eligible for a free trial, as my account has already had a free trial. I'm sure that my ac...
  • gh0stk1nq
  • Visitor
  • 288 Views
  • 4 replies
  • 0 likes
  • 288 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • Maria
  • Moderator
  • 2703 Views
  • 8 replies
  • 0 likes
  • 2703 Views
  • 8 replies
  • 0 likes

My student plan was randomly changed to an individual plan without any notice to me

None of the below information is required.However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, I...

  • Visitor
  • None of the below information is required.However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

un able to redeem gift card

PlanfreeCountryukDevicewindows pcOperating Systemwin 11 My Question or Issuemy gift card is new and i cant redeem it if have double checked the code and it was correct

  • Visitor
  •   Plan free Country uk Device windows pc Operating System win 11   My Question or Issue my gift card is new and i cant redeem it if have double checked the code and it was correct
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Premium Duo - kicks one user out when another tries to listen

Plan Premium DuoCountry New ZealandDevice iPhone 14 Plus 2023Operating System IOS17.4.1 Signed up for Premium Duo and sent invite to my hubby and he signed in as the 2nd user. Now whenever he tries to listen on Spotify, it will kick me off if I'm lis...

  • Visitor
  • Plan Premium Duo Country New Zealand Device iPhone 14 Plus 2023 Operating System IOS17.4.1   Signed up for Premium Duo and sent invite to my hubby and he signed in as the 2nd user.  No...
  • Maxim
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Where can I cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • TanyaS
  • Rising Star 2
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como cancelar una suscripción sino me deja iniciar sesión?

Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta premium, aún así me siguen descontando en mi tarjeta ...

  • Visitor
  • Me suscribí al plan premium con mi número de celular, hace 2 meses perdí mi celular y no pude recuperar mi número al adquirir uno nuevo, por ende ya no pude iniciar sesión en Spotify con mi cuenta pr...
  • Vasil
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account won’t accept my debit card and all the information is right

I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and want it fixed. What can I do? I’m pretty sure it’s Sp...

  • Visitor
  • I have tried to put in my debit card info multiple times and it won’t accept it even though all the information is right and I’ve called my bank and they can’t do anything. I’m getting annoyed and wa...
  • MihailY
  • Moderator
  • 1196 Views
  • 3 replies
  • 0 likes
  • 1196 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Microsoft Redeem code isn't working

PlanFree/PremiumCountryGermany DeviceiPhone 12Operating SystemiOS 16 My Question or IssueSo I got a Redeem code from Microsoft Rewards and it just won't work it always says ''sorry, you are not eligible for this subscription'' if I type the code in i...

  • Regular
  • Plan Free/Premium Country Germany   Device iPhone 12 Operating System iOS 16   My Question or Issue So I got a Redeem code from Microsoft Rewards and it just won't work it always...
  • Maria
  • Moderator
  • 4813 Views
  • 12 replies
  • 0 likes
  • 4813 Views
  • 12 replies
  • 0 likes

Ads on podcast, Spotify premium

I have Spotify premium, have have listen to 2 specific podcasts for some years and today, I started getting ads before and after the podcasts?! The monthly sub6 have been payed, so what it's this?

  • Visitor
  • I have Spotify premium, have have listen to 2 specific podcasts for some years and today, I started getting ads before and after the podcasts?! The monthly sub6 have been payed, so what it's this?
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Perdí mi cuenta premium

Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial

  • Visitor
  • Tenía suscripción de cuenta duo y perdí la mía que soy titular pero la de mi hijo sigue funcionando y perdí todo mi historial
  • osornios
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Changing Countries

I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia or the one that I buy in India now will work as wel...

  • Newbie
  • I am currently in India, but I will be moving to Australia by July. My subscription just got over and I want to renew it. Like Netflix, will I have to buy a different subscription there in Australia ...
  • osornios
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

cancele el plan y quite la tarjeta pero me cobraron igual

había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo

  • Visitor
  • había quitado la tarjeta de Spotify porque ya no quería pagar más el premium, además cancelé mi suscripción y hoy me fijé y me cobraron igual el plan cuando no quería y cancele todo
  • Nasdaq_Nico
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes