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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147208 Views

69 replies

10 likes

Premium for Family
  • 147208 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92912 Views

89 replies

4 likes

  • 92912 Views
  • 89 replies
  • 4 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Visitor

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

LOULC

Visitor

4742 Views

2 replies

0 likes

  • 4742 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recent issue and now it feels like I'm being taken advantage of

PlanBasic Family and Premium Duo Member since 2016 My Question or IssueRecently we got ads in our music despite paying for a subscription. I checked my subscription and saw i was on Basic Family. Unable to navigate the community page in an intelligen...

Casual Listener

Plan Basic Family and Premium Duo   Member since 2016   My Question or Issue Recently we got ads in our music despite paying for a subscription. I checked my subscription and saw i wa...

DartTheRed

Casual Listener

316 Views

6 replies

0 likes

  • 316 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

Visitor

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...

Анастасия1

Visitor

13639 Views

11 replies

0 likes

  • 13639 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Hungerstation subscription

My Question or Issue I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium. I contacted Hungerstation and they said to me contact Spotify to subscribe you

Visitor

My Question or Issue   I subscribed with Hungerstation Plus and one of the features is a 4 months Spotify premium.  I contacted Hungerstation and they said to me contact Spotify to subsc...

cheeseball

Visitor

18140 Views

21 replies

0 likes

  • 18140 Views
  • 21 replies
  • 0 likes

Superuser Contribution Using a Armed Forces Europe address and duo plan

PlanDuoCountryMoldova/USA My Question or IssueWe are Americans serving abroad and have a diplomatic address (DPO, AE). I want to add a family member to my plan but it says we need to be in the same country. Both of our phones have Moldovan SIMs. The ...

Visitor

  Plan Duo Country Moldova/USA   My Question or Issue We are Americans serving abroad and have a diplomatic address (DPO, AE).  I want to add a family member to my plan but it s...

Yordan

Moderator

202 Views

1 replies

0 likes

Premium for Family
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me hacen un cobro de mi tarjeta de SPOTIFY STOCKHOLM

Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...

Visitor

Desde el mes de novimebre del 2024 hasta enero  del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...

Jose_M

Spotify Star

1763 Views

5 replies

0 likes

  • 1763 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo won’t load

PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...

Casual Listener

Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS   My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...

MihailY

Moderator

2621 Views

6 replies

1 likes

  • 2621 Views
  • 6 replies
  • 1 likes

Payment failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card expired and my account reverted to free. I attempted to enter new credit card...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

Spotify Premium Gone

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even though I had sufficient balance. I understand this was ...

Newbie

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even thou...

Billy-J

Spotify Star

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

I have changed from Premium Personal to Duo

PlanPremium DuoCountryFranceMy Question or IssueI have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only accepts my account details and then asks me to invite the se...

Visitor

Plan Premium Duo Country France My Question or Issue I have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only...

osornios

Spotify Star

84 Views

1 replies

0 likes

  • 84 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did not realize our billing countries would prevent th...

Visitor

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did...

CryticalAce

Spotify Star

59 Views

1 replies

0 likes

  • 59 Views
  • 1 replies
  • 0 likes

Cannot switch back to Basic Individual after selecting Premium Individual

PlanPremium Individual as of this morning. Basic Individual for several years prior.CountryUnited StatesDeviceMacBook Pro 2025 and Google Pixel 9aOperating SystemmacOS and Android My Question or IssueI have been a Basic Individual subscriber for seve...

Casual Listener

Plan Premium Individual as of this morning. Basic Individual for several years prior. Country United States Device MacBook Pro 2025 and Google Pixel 9a Operating System macOS and Android &nbs...

CryticalAce

Spotify Star

266 Views

3 replies

0 likes

  • 266 Views
  • 3 replies
  • 0 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

432 Views

3 replies

1 likes

  • 432 Views
  • 3 replies
  • 1 likes

Accidentally paid with Google Pay rather than Spotify, got refund but offer is no longer available

PlanFree -> PremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid My Question or Issue:I had an offer to get premium for 2 months for £6.50 which I accepted, however I accidentally paid with Google Pay and not with Spotify payments, which meant...

Newbie

Plan Free -> Premium Country UK Device Google Pixel 6 Operating System Android   My Question or Issue: I had an offer to get premium for 2 months for £6.50 which I accepted, however...

CryticalAce

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

No Lossless Audio, No Reason to Stay Subscribed

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope that other users feeling similar take the same decis...

Casual Listener

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope t...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

Visitor

Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...

Jdmman52

Casual Listener

7290 Views

4 replies

1 likes

  • 7290 Views
  • 4 replies
  • 1 likes

Payments but no Account information

Hello,Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we have are monthly payments from our account to Spotify...

Visitor

Hello, Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we ...

Maxim

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Can't join family plan with invitation

PlanFamily premium CountryMexico Issue After following the link and typing up the right family address, I get the message: "Encuentra otro plan Premium que sea ideal para tiNuestros planes Familiar son para miembros que viven en el mismo hogar. Puede...

Casual Listener

Plan Family premium   Country Mexico   Issue   After following the link and typing up the right family address, I get the message:    "Encuentra otro plan Premium q...

theredminer

Visitor

1790 Views

5 replies

0 likes

  • 1790 Views
  • 5 replies
  • 0 likes

Solved!! Premium won’t cancel - tried to change country

PlanFree/PremiumCountryuk / nl I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelled my UK individual premium subscription and that worked, it said my subscr...

Casual Listener

  Plan Free/Premium Country uk / nl   I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelle...

31a6hct54bos4y37qf3o

Visitor

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing Family Premium on multiple devices

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...

Newbie

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...

Billdogg

Visitor

8475 Views

8 replies

1 likes

  • 8475 Views
  • 8 replies
  • 1 likes