Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 186416 Views
- 118 replies
- 12 likes
- 186416 Views
- 118 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Newbie
- 21161 Views
- 28 replies
- 4 likes
- 21161 Views
- 28 replies
- 4 likes
Superuser Contribution why am I being charged twice for my spotify?
I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you help me .
- I currently had spotify coming from my NAB bank account not realising it was coming out twice until I changed bank accounts, It is now still coming out twice but from 2 different accounts. can you he...
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- Visitor
- 12791 Views
- 34 replies
- 3 likes
- 12791 Views
- 34 replies
- 3 likes
Unintended Subscription Renewal and Payment from Backup Card
Plan: Premium (charged unintentionally)Country: UzbekistanDevice: iPhoneOperating System: iOS (latest version)My Question or Issue:Hello,I haven’t purchased a Spotify subscription recently, and I thought my account was on Free plan. However, yesterda...
- Plan: Premium (charged unintentionally) Country: Uzbekistan Device: iPhone Operating System: iOS (latest version) My Question or Issue: Hello, I haven’t purchased a Spotify subscription recentl...
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- Rising Star 1
- 129 Views
- 1 replies
- 0 likes
- 129 Views
- 1 replies
- 0 likes
Solved!! Extended Audio book pop up
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen purchasing the extra listening hours for audio books, is the $12.99 fee for the entire y...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When pu...
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- Spotify Star
- 324 Views
- 5 replies
- 0 likes
- 324 Views
- 5 replies
- 0 likes
Subscription plan has changed from family to individual without my knowledge
PlanCurrently - PremiumDevicePCOperating SystemWindows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I did not do anything about my subscription plan. The only thing that h...
- Plan Currently - Premium Device PC Operating System Windows 11 Today, the members of my family subscription plan got emails, informing them that they was removed from the family plan. I...
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- Newbie
- 893 Views
- 4 replies
- 0 likes
- 893 Views
- 4 replies
- 0 likes
Solved!! 12계월 프리미엄권은 없나요
계획프리미엄 구독국가대한민국장치(삼성갤럭시 퀀텀5)운영 체제(안드로이드15 One UI7) 내 질문 또는 문제12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요개인과 듀요와 베이직 박에 없어서 문의 드립니다. 감사합니다.
- 계획 프리미엄 구독 국가 대한민국 장치 (삼성갤럭시 퀀텀5) 운영 체제 (안드로이드15 One UI7) 내 질문 또는 문제 12계월 프리미엄 이용권이 있으면 구독을 할려고 하는데 없나요 개인과 듀요와 베이직 박에 없어서 문의 드립니다. 감사합니다.
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
Solved!! 4 months free Premium offer disappeared – Need help
Hi Spotify Team, I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it. I contacted support, and they told me to post here. I’ve already tried clearing cache,...
- Hi Spotify Team, I saw the "4 months free Premium" offer in the Spotify app on May 26, but now it’s gone. I haven’t used Premium before, and I wanted to claim it. I contacted sup...
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- Spotify Star
- 467 Views
- 5 replies
- 0 likes
- 467 Views
- 5 replies
- 0 likes
Amount deducted from my bank but it is still showing as a free plan.
I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features.I have tried to logout and login again into my Spo...
- I recently purchased a 3 months subscription of Spotify and the amount has also been deducted from my bank but in Spotify it is still showing as a Free plan and I am unable to access premium features...
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- Spotify Star
- 303 Views
- 3 replies
- 0 likes
- 303 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Flipkart spotify coupon
I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699 for 12 months membership. Why its asking me to pay money when i h...
- I bought samsung s23 ultra from flipkart and i got a coupn of spotify 12 months membership of 699 for free But when i am using the coupon on my spotify account its saying me to pay 699...
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- Visitor
- 286432 Views
- 105 replies
- 7 likes
- 286432 Views
- 105 replies
- 7 likes
Upgrade to duo setup
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to Duo premium, and trying to setup my account.The page where I can configure...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
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- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Solved!! Still Charged After Cancellation
I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could charge me so I am unsure what to do.
- I am a Spotify user on Windows 10 in the United States and I had a premium plan which I cancelled a couple days ago but I just got charged yesterday for it. I have no other subscriptions which could ...
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- Newbie
- 1575 Views
- 7 replies
- 0 likes
- 1575 Views
- 7 replies
- 0 likes
Superuser Contribution Taking payment method off someone else’s account
Hello, I was wondering if there was any way to take your card off of someone else’s account without having their details?
- Hello, I was wondering if there was any way to take your card off of someone else’s account without having their details?
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- Visitor
- 352 Views
- 2 replies
- 0 likes
- 352 Views
- 2 replies
- 0 likes
gift card
My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
- My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
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- Visitor
- 706 Views
- 3 replies
- 0 likes
- 706 Views
- 3 replies
- 0 likes
Superuser Contribution Lost my Hulu subscription because I was offered a promotion trial
I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the person had to live with me which he doesn’t do the ...
- I wish I knew taking the duo promotion would completely void my pre existing plan that no longer exists. I lost my Hulu subscription because I was offered a free month of duo. And didn’t realize the ...
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- Moderator
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Solved!! Student Account Payment
PlanFreeCountryBangladesh Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I want to proceed to checkout, add my debit card specifically, it shows error. My card...
- Plan Free Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When ...
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- Visitor
- 461 Views
- 8 replies
- 0 likes
- 461 Views
- 8 replies
- 0 likes
Superuser Contribution Code redeem
Peace be upon you, I have an issue. Please contact me to resolve this issue. I used a request application to retrieve some of the codes for Spotify. When I got the codes, I added them to the site to take the Premium subscription, but there was a prob...
- Peace be upon you, I have an issue. Please contact me to resolve this issue. I used a request application to retrieve some of the codes for Spotify. When I got the codes, I added them to the site to ...
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- Casual Listener
- 532 Views
- 3 replies
- 0 likes
- 532 Views
- 3 replies
- 0 likes
Cant join another duo because i was removed from the previous one
Cant join another duo because i was removed from the previous one please help Premium DuoCountry Deviceiphone 13Operating System(iOS 18.5 My Question or Issue
- Cant join another duo because i was removed from the previous one please help Premium Duo Country Device iphone 13 Operating System (iOS 18.5 My Question or Issue...
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- Spotify Star
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes
Problemas con la fecha de facturación
Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago?
- Hola, hoy 29/05 renové mi plan individual a plan familiar y me dice que el plan se renovará de forma automática el 17/06 o sea 12 días menos ¿Que hago?
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- Spotify Star
- 125 Views
- 1 replies
- 0 likes
- 125 Views
- 1 replies
- 0 likes
Superuser Contribution Re: Premium Duo won’t load
Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days now. Just before I posted this, the 3 dots stopped an...
- Having the same issue in 2025. I’ve tried everything in this post and nothing has worked. I’ve tried 4 separate devices, 2 separate accounts, both wifi and data, and I’ve had this issue for 2 days no...
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- Casual Listener
- 311 Views
- 5 replies
- 0 likes
- 311 Views
- 5 replies
- 0 likes
Superuser Contribution Subscription Payment
PlanStudent PremiumCountryUSADeviceiPhone 16Operating SystemiOSMy Question or IssueMy payment failed for some reason and my subscription was downgraded. When I try to get the student premium again it says my payment methods aren’t working. I have tri...
- Plan Student Premium Country USA Device iPhone 16 Operating System iOS My Question or Issue My payment failed for some reason and my subscription was downgraded. When I try to get the studen...
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- Moderator
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Autopay still active after cancelation
PlanPremiumCountryIndiaDevice-Operating SystemAndroid 14 My Question or IssueI canceled my subscription on the website but my payment app [Samsung Wallet] still shows its active. I can pause it but can't cancel since its asking for payment...
- Plan Premium Country India Device - Operating System Android 14 My Question or Issue I canceled my subscription on the website but my payment app [Samsung Wallet] still shows its act...
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- Spotify Star
- 142 Views
- 1 replies
- 1 likes
- 142 Views
- 1 replies
- 1 likes