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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130759 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62635 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242157 Views
149 replies
13 likes
hello! i want to cancel my trial subscription but expect to have trial period benefits, but now it reads as "you'll lose your access to trial benefits immediately after cancelling the subscription"
hello! i want to cancel my trial subscription but expect to have trial period benefits, but now it reads as "you'll lose your access to trial benefits immediately after cancelling the subscription" ...
Community Legend
455 Views
1 replies
0 likes
PlanPremium DuoCountryUnited StatesDeviceSamsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon)1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/detail/9ncbcszsjrsb])Operating System(Android 15, Mac OS 15.5, Windows 1...
Plan Premium Duo Country United States Device Samsung Galaxy S25 [v9.0.76.1126], Macbook Pro 16 Nov 2023 [(Apple Silicon) 1.2.72.438.g8c88c31c], Windows 11 [https://apps.microsoft.com/d...
Spotify Star
2799 Views
3 replies
0 likes
I made a subscription from Premium Individual to Premium Duo. I paid € 0,01 twice. But my account remains 'Individual'. What can I do to get what I ordered?PlanPremium DuoCountry DeviceSurfaceOperating SystemWindows 11 My Question or IssueI made a su...
I made a subscription from Premium Individual to Premium Duo. I paid € 0,01 twice. But my account remains 'Individual'. What can I do to get what I ordered? Plan Premium Duo Country Devic...
Moderator
150 Views
1 replies
0 likes
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to a premium account at the recommendation of the supp...
I am not interested in audiobooks and then then being forced into my subscription is why I cancelled. I now see basic plans that perfectly fir my needs but I'm ineligible even after resubscribing to ...
Spotify Star
606 Views
1 replies
0 likes
I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year. One charge is applied to my active Premium account (linked to my Gmail address, which contains all my pl...
I hold a Premium Individual account in Australia, and I recently discovered that Spotify has been double charging me every month for over a year. One charge is applied to my active Premium a...
Casual Listener
207 Views
1 replies
1 likes
I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised. My account settings show my country as United Kingdom and my addre...
I have just upgraded my subscription from Premium to Duo, to allow my husband to access it separately. However, I am unable to send him an invite because my address is not recognised. My accou...
Spotify Star
248 Views
3 replies
0 likes
Plan PremiumCountry: CanadaDevice: variousOperating System: various My Question or IssueWhat does this mean:"We have clarified that you may only access the version of the Spotify service available where you live at the applicable price set for that v...
Plan Premium Country: Canada Device: various Operating System: various My Question or Issue What does this mean: "We have clarified that you may only access the version of the...
Spotify Star
2185 Views
5 replies
0 likes
PlanPremiumCountryUS->Canada My Question or IssueI tried to change my account from Premium Individual to Family and change my country of residence at the same time. I followed the instructions here, and it lets me change and add Canada details, but w...
Plan Premium Country US->Canada My Question or Issue I tried to change my account from Premium Individual to Family and change my country of residence at the same time. I foll...
Moderator
252 Views
1 replies
0 likes
I was on the 3-month Spotify Premium trial when I redeemed a $36 AUD (3-month) Spotify Premium gift card. After reading the help articles and asking the AI for assistance, I assumed that redeeming this gift card would not overwrite my trial but would...
I was on the 3-month Spotify Premium trial when I redeemed a $36 AUD (3-month) Spotify Premium gift card. After reading the help articles and asking the AI for assistance, I assumed that red...
Spotify Star
1435 Views
3 replies
0 likes
I'm considering subscribing, but I wonder if it will change the sound quality for the better. I've noticed the sound plays at a lower volume even with my car raidio maxxed than music does from other apps or local radio. Will the sound quality/volume ...
I'm considering subscribing, but I wonder if it will change the sound quality for the better. I've noticed the sound plays at a lower volume even with my car raidio maxxed than music does from other ...
Spotify Star
424 Views
1 replies
0 likes
Do we have to pay every month for the premium?
Do we have to pay every month for the premium?
Moderator
152 Views
1 replies
0 likes
PlanFamily PremiumCountryEgyptDevicerealme6 pro / hp laptopOperating Systemandroid 10 / windows 10My Question or IssueI have been using carrier billing to pay for the family subscription but it is not available anymore, does this company hate money?
Plan Family Premium Country Egypt Device realme6 pro / hp laptop Operating System android 10 / windows 10 My Question or Issue I have been using carrier billing to pay for the family subscri...
Casual Listener
1208 Views
8 replies
6 likes
I just made an new account and I tried to buy the trial but it doesn't let me to do it. It gives me this error " Payment failed. Try again with a different payment card or method, or buy Premium Individual at full price". I tried differents cards but...
I just made an new account and I tried to buy the trial but it doesn't let me to do it. It gives me this error " Payment failed. Try again with a different payment card or method, or buy Pr...
Newbie
782 Views
5 replies
0 likes
I am cancelling my longtime account and moving to Tidal due to:- Spotify's continued support of racist, misogynist, anti-vaxxer, and top spreader of misinformation Joe Rogan and his podcast.- Spotify's overuse of AI to the ridiculous extent of fake a...
I am cancelling my longtime account and moving to Tidal due to: - Spotify's continued support of racist, misogynist, anti-vaxxer, and top spreader of misinformation Joe Rogan and his podcast. - Spo...
209 Views
0 replies
0 likes
I have a paid subscription on Spotify Premium via KPN but I am not able to activate it on my PC. Does anyone know how to do this?
I have a paid subscription on Spotify Premium via KPN but I am not able to activate it on my PC. Does anyone know how to do this?
Moderator
159 Views
1 replies
0 likes
PlanPremiumCountryUsaDeviceiPhone 14Operating SystemiOS 18.6.2 My Question or IssueMy 15 audiobook hours ran out and I got a message that I could continue listening with my remaining top up hours. I recently checked and I had 9 hours left. It just no...
Plan Premium Country Usa Device iPhone 14 Operating System iOS 18.6.2 My Question or Issue My 15 audiobook hours ran out and I got a message that I could continue listening with my r...
Spotify Star
163 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy 13 year old son has set up a free trial and is being charged every month. I've just found ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My 13 y...
Spotify Star
133 Views
1 replies
1 likes
For several years, I have been enrolled in a premium subscription with access to Hulu. Since Hulu became a part of Disney Plus, I no longer have access via my TV app, Roku. The Hulu logo has been removed and replaced by Disney Plus, for which I am re...
For several years, I have been enrolled in a premium subscription with access to Hulu. Since Hulu became a part of Disney Plus, I no longer have access via my TV app, Roku. The Hulu logo has been rem...
Spotify Star
216 Views
1 replies
1 likes
l am also getting ads during my playlists and they are full on. I dont get to listen to the full playlist because of it, I have paid for the premium which has gone from $13 Aud to $23. Big jump and then have to listen to ads, do I need to find anothe...
l am also getting ads during my playlists and they are full on. I dont get to listen to the full playlist because of it, I have paid for the premium which has gone from $13 Aud to $23. Bi...
Moderator
365 Views
2 replies
0 likes
Good afternoon, help! My card expired and the family plan I've had for years couldn't be charged. So they canceled my subscription. When I tried to pay, it turned out the amount was already too high. How can I get them to honor the amount I've had fo...
Good afternoon, help! My card expired and the family plan I've had for years couldn't be charged. So they canceled my subscription. When I tried to pay, it turned out the amount was already too high....
Spotify Star
168 Views
1 replies
0 likes
