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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8089 Views
  • 23 replies
  • 2 likes
  • 8089 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • ccqmp
  • Visitor
  • 3540 Views
  • 11 replies
  • 0 likes
  • 3540 Views
  • 11 replies
  • 0 likes

How can I change countries and keep Spotify Duo?

My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one.Thanks

  • Visitor
  • My husband and I have moved from Australia to Switzerland, and what to change our region to Switzerland. How can I do this whilst keeping Premium Duo, it only lets me change it to the Single one. Th...
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem changing payment method

PlanPremiumCountryPhilippinesDevice(iPhone XR, and MSI Laptop)Operating System(iOS 17.5.1, and Windows 10) My Question or IssueGreetings everyone, I was sent a notice that Spotify users from the Philippines including me, with premium plans paid throu...

  • Casual Listener
  • Plan Premium Country Philippines Device (iPhone XR, and MSI Laptop) Operating System (iOS 17.5.1, and Windows 10)   My Question or Issue Greetings everyone,   I was sent a notic...
  • Ayten_Salah
  • Visitor
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Failed to redeem a 3-months premium code obtained through Microsoft Rewards

PlanPremiumCountryItalyDeviceAsus Zenbook 14 UM425QAOperating SystemWindows 11 My Question or IssueAs pointed out in subject matter. I've been rewarded with a redeem code for 3-months Spotify premium from Microsoft Rewards system. Suggestions provide...

  • Casual Listener
  • Plan Premium Country Italy Device Asus Zenbook 14 UM425QA Operating System Windows 11   My Question or Issue As pointed out in subject matter. I've been rewarded with a redeem code for...
  • Not applicable
  • 2449 Views
  • 8 replies
  • 0 likes
  • 2449 Views
  • 8 replies
  • 0 likes

Superuser Contribution Seme borro mi cuenta

Pague el 3 de julio 5850y acabo de perder mi cuenta de Spotify y todavía no cumplo ni el mes gratis y se coto la cuenta y lla pague por ella

  • Visitor
  • Pague el 3 de julio 5850y acabo de perder mi cuenta de Spotify y todavía no cumplo ni el mes gratis y se coto la cuenta y lla pague por ella
  • Elena
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Per paid gift card dose not work

I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help

  • Casual Listener
  • I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium through coupon code

Hi- I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription. Someone please help. Regards,Kunal

  • Visitor
  • Hi-   I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription.   Someone please help.   Regards, Kunal
  • Yordan
  • Moderator
  • 4983 Views
  • 3 replies
  • 0 likes
  • 4983 Views
  • 3 replies
  • 0 likes

Switching plans

PlanPremiumCountryAustraliaDeviceGoogle pixel 7 proOperating SystemAndroid 14 My Question or Issue Hi I've been wanting to change plans but the app doesn't let me and I can't do it in the browser on my pc. I am on the premium plan at the moment and w...

  • Visitor
  • Plan Premium Country Australia Device Google pixel 7 pro Operating System Android 14   My Question or Issue   Hi I've been wanting to change plans but the app doesn't let me and ...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duoble payment

Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment inside,but on my card i have the 14.99€ one and a 10...

  • Casual Listener
  • Got double payment action on my card while having only a premium duo plan. I don't remeber having done a previou premium plan. Checked on my payment history on spotify and only have the duo payment i...
  • 69ernesto
  • Visitor
  • 230 Views
  • 6 replies
  • 0 likes
  • 230 Views
  • 6 replies
  • 0 likes

Superuser Contribution $ vs £

Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in. Going back to Sweden in August but wondering why t...

  • Newbie
  • Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in....
  • AlejaR
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

why can't I find premium annual plans?

im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan

  • Visitor
  • im planning to extend my plan, but I can find only monthly payment option. im not interested on monthly plan. please help to get annual plan
  • miika50
  • Visitor
  • 1225 Views
  • 2 replies
  • 4 likes
  • 1225 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Can I change Duo plan to Family not losing already paid money?

I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family plan and pay only the difference between the prices?I...

  • Casual Listener
  • I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family pl...
  • Yordan
  • Moderator
  • 188 Views
  • 4 replies
  • 0 likes
  • 188 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • jamie2626
  • Visitor
  • 259 Views
  • 4 replies
  • 0 likes
  • 259 Views
  • 4 replies
  • 0 likes

Superuser Contribution Audiobook top up

PlanPremiumCountryUK DeviceSamsung S10e My Question or IssueHi,I have just paid £9.99 to top up my audiobook hours.There is absolutely no indication of how I can apply this top up, and it doesn't just apply automatically. It shows in my bills that I ...

  • Visitor
  • Plan Premium Country UK  Device Samsung S10e   My Question or Issue Hi, I have just paid £9.99 to top up my audiobook hours. There is absolutely no indication of how I can apply t...
  • Yordan
  • Moderator
  • 99 Views
  • 1 replies
  • 1 likes
  • 99 Views
  • 1 replies
  • 1 likes