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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48200 Views
  • 18 replies
  • 4 likes
  • 48200 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29963 Views
  • 19 replies
  • 2 likes
  • 29963 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20911 Views
  • 6 replies
  • 1 likes
  • 20911 Views
  • 6 replies
  • 1 likes

Re: Deletion of account

Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.

  • Visitor
  • Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito. 
  • Billy-J
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get 3 month free with Paypal

Plan PremiumCountry CanadaDevice Computer Operating System Windows 10 My Question or IssueI tried to get 3 month free with paypal.https://www.paypal.com/ca/webapps/mpp/spotify-premium-offerBut it gives me error saying-Oops! It looks like this funding...

  • Newbie
  • Plan Premium Country  Canada Device Computer  Operating System Windows 10   My Question or Issue I tried to get 3 month free with paypal. https://www.paypal.com/ca/web...
  • richaz
  • Casual Listener
  • 438 Views
  • 3 replies
  • 0 likes
  • 438 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Revolut payment

Hi there, I am trying to use my Revolut card to make a purchase but it seems it doesn't work. The message I get says I need to change my country location, which is Romania. Any ideas?

  • Casual Listener
  • Hi there,   I am trying to use my Revolut card to make a purchase but it seems it doesn't work.   The message I get says I need to change my country location, which is Romania.   ...
  • Danzyn
  • Casual Listener
  • 49408 Views
  • 75 replies
  • 21 likes
  • 49408 Views
  • 75 replies
  • 21 likes

Superuser Contribution Invoicing

Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed it. It has been going on for over a year now. It is...

  • Roadie
  • Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed ...
  • uikonimi
  • Roadie
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

Forced to subscribe to Duo

I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my current plan. But whenever I went to pay it had selec...

  • Visitor
  • I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my cu...
  • Billy-J
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Are there premium only songs?

I think there are some songs on premium but not on free, such as Logic's Young Sinatra: Undeniable mixtape only being on my premium account but not on free.

  • Casual Listener
  • I think there are some songs on premium but not on free, such as Logic's Young Sinatra: Undeniable mixtape only being on my premium account but not on free.
  • Billy-J
  • Spotify Star
  • 4787 Views
  • 6 replies
  • 0 likes
  • 4787 Views
  • 6 replies
  • 0 likes

How to pause premium subscription for a week

PlanPremiumCountryThe NetherlandasDeviceMotorola s20 liteOperating SystemAndroid 11 My Question or IssueHow can i pause my premium subscription for say like a week? Because I had a 1 month gift card and I activated it too early for my vacation...

  • Visitor
  • Plan Premium Country The Netherlandas Device Motorola s20 lite Operating System Android 11   My Question or Issue How can i pause my premium subscription for say like a week? Because I...
  • MCCZ
  • Casual Listener
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't purchase a subscription with my Revolut cards

PlanFreeCountryBulgariaDeviceiPhone 12, PCOperating SystemTried from Safari, iOS 15 and then from Edge, Windows 10 My Question or IssueI've been trying to pay with my Revolut account a couple of times yesterday and todaywith different cards, but i ca...

  • Newbie
  •   Plan Free Country Bulgaria Device iPhone 12, PC Operating System Tried from Safari, iOS 15 and then from Edge, Windows 10   My Question or Issue I've been trying to pay with my...
  • Saf17
  • Visitor
  • 2374 Views
  • 8 replies
  • 0 likes
  • 2374 Views
  • 8 replies
  • 0 likes

Solved!! my subscription cancelled for no reason

PlanFree/PremiumCountryTurkeyMy Question or IssueIn June 2022 I bought 1 year subscription however right now my plan changed to free.What am I supposed to do?

  • Casual Listener
  •   Plan Free/Premium Country Turkey My Question or Issue In June 2022 I bought 1 year subscription however right now my plan changed to free. What am I supposed to do?
  • Maxim
  • Spotify Star
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes

Can’t buy premium because of the promo!

Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All fine with me, I don’t care about that free month! ...

  • Visitor
  • Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Refund of subscription fee

subscription has already been paid.But I haven't used Spotify since the payment was made. I want to get a refund for the payment.

  • Visitor
  • subscription has already been paid. But I haven't used Spotify since the payment was made.  I want to get a refund for the payment.
  • Maxim
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Re: Van primium naar family

Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?

  • Visitor
  • Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?  
  • Luan
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelacion de mi suscripcion

Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...

  • Casual Listener
  • Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
  • Yordan
  • Moderator
  • 349 Views
  • 3 replies
  • 0 likes
  • 349 Views
  • 3 replies
  • 0 likes

Superuser Contribution Move to another country; change payment details

I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...

  • Newbie
  • I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
  • Dian
  • Moderator
  • 200 Views
  • 3 replies
  • 1 likes
  • 200 Views
  • 3 replies
  • 1 likes

Australian account being charged in internationally currency (£GBP)

PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
  • SimK1
  • Visitor
  • 372 Views
  • 4 replies
  • 0 likes
  • 372 Views
  • 4 replies
  • 0 likes

Two devices playing at same time with Duos, right?

I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and I do from the Mac, and of course at the same times....

  • Casual Listener
  • I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and ...
  • TreyAnastasio
  • Spotify Star
  • 3332 Views
  • 5 replies
  • 0 likes
  • 3332 Views
  • 5 replies
  • 0 likes

Solved!! Subscription cancelled by its own.

Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS   My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
  • SergeiGL
  • Casual Listener
  • 158 Views
  • 4 replies
  • 0 likes
  • 158 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelei a assinatura e me cobraram

No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.

  • Visitor
  • No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
  • OscarDC
  • Moderator
  • 58 Views
  • 1 replies
  • 1 likes
  • 58 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change on suscription

Hi! everyoneI used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how can I avoid this?

  • Casual Listener
  • Hi! everyone I used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how c...
  • OscarDC
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Env: prod