Payment failed

[Mhickam]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My credit card expired and my account reverted to free. I attempted to enter new credit card information, but it is not accepting it. I followed all of the Spotify suggestions, but none of them have worked. I tried PayPal and that did not work. I tried incognito and that didn’t work. I tried not using wifi and that didn’t work. I tried a different browser and that didn’t work. I’m afraid I am going to have to just delete my account and start with a new email. Can someone help?

[Billy-J]

Hey @Mhickam, thanks for reaching out to the Community! 

That's odd. Let's try a few more things before you possibly proceed with creating a new account. Can you try updating your payment method from a different device (if possible) from this link. I also recommend making sure everything is okay regarding the payment method itself. You can check out this article from the support page for more details.

Lastly, it's also a good idea to get in touch with the bank/payment method provider so they can verify everything is in order from their side.

Let me know how this goes!