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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45677 Views
  • 16 replies
  • 4 likes
  • 45677 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28665 Views
  • 19 replies
  • 2 likes
  • 28665 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20185 Views
  • 6 replies
  • 1 likes
  • 20185 Views
  • 6 replies
  • 1 likes

I have been paying for both premium family and premium duo for about 6 months

Sweden mac, android Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying double. any chance to get my money back?We have not increased the members ...

  • Newbie
  • Sweden   mac, android   Hi, I have been paying for both premium family and premium duo for about 6 months with my wife, I don't know how it got changed to duo but I've been paying doubl...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Can’t get premium

I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching for a way to get premium but every time I click get p...

  • Newbie
  • I'm trying to get premium but when I click resume premium it takes me to the bottom options like company, communities, and useful links. It does nothing it just takes me there and I been searching fo...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you use tthe same card on multiple accounts?

Plan - PremiumCountry - Australia Device(macbook, PC)Operating System(macOS Monterey , Windows 10) My Question or IssueI made a new account using an alt gmail since i couldnt get into my old acc using my personal gmail and i purchased the free 3 mont...

  • Visitor
  • Plan - Premium Country - Australia   Device (macbook, PC) Operating System (macOS Monterey , Windows 10)   My Question or Issue I made a new account using an alt gmail si...
  • AndresM
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento

Olá, Bom dia ,Não estou conseguindo alterar minha forma de pagamento, pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento, poderia me ajudar.Já entrei em todos os tipos de suporte mas não da certo para alterar o...

  • Visitor
  • Olá,  Bom dia , Não estou conseguindo alterar minha forma de pagamento,  pois troquei de cartão e minha conta já venceu e não estou conseguindo efetuar o pagamento,  poderia me ajuda...
  • OscarDC
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Hi

I need help to finish trying to go premium it keeps saying something went wrong

  • Visitor
  • I need help to finish trying to go premium it keeps saying something went wrong   
  • Billy-J
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution I went back to Free but my credit card was charge!

My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm free how can I fix that without paying again.

  • Newbie
  • My payment due was on the 12th and it was charged yesterday but since the 12 i went down to the free account and the charge at my CC still there and i enter to spotify and still telling me that i'm f...
  • Dian
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting Duo account to daughters phone

I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong?

  • Visitor
  • I paid for duos so my daughter can listen, when I send her the link it’s asking fir log in info. When She enters my log in info it’s still just the one account. What am I doing wrong? 
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution the 3 month Premium, will it always bill every 3 months, or after 3 months, bill every month

PlanPremiumCountry Canada DeviceSamsung A52Operating SystemWindow 10 My Question or Issuethe 3-month Premium, will it always bill every 3 months, or after 3 months, bill every month AND, i thought first 3 month is free? but got charge for about 12 CA...

  • Visitor
  • Plan Premium Country Canada   Device Samsung A52 Operating System Window 10   My Question or Issue the 3-month Premium, will it always bill every 3 months, or after 3 months, bill...
  • Jeremy
  • Moderator
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Trouble with updating payment info

I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method when nothing is wrong with the card I’ve checked with ...

  • Visitor
  • I ordered a new debit card because I lost my previous one and I’m trying to update my payment information but Spotify isn’t allowing me it keeps telling me try again or try another payment method whe...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Hacker changed my plan?

PlanPremiumCountryUSADeviceSamsung Galaxy 8, PCOperating SystemWindows 10My Question or IssueThe real problem is I signed on to discover I'd been paying for a family plan that I definitely never upgraded to, and there was some random person on my pla...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8, PC Operating System Windows 10 My Question or Issue The real problem is I signed on to discover I'd been paying for a family plan that I def...
  • Luan
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Premium plan not reflected to my accout

Plan premiumFree/Premium CountryIndiaDeviceiPhone 11 proOperating SystemIos15.4.1 My Question or Issue I bought a premium subscription but it didn’t reflected to my account I have logged in via my phone number

  • Visitor
  • Plan premium Free/Premium  Country India Device iPhone 11 pro Operating System Ios15.4.1   My Question or Issue  I bought a premium subscription but it didn’t reflected to my...
  • Luan
  • Spotify Star
  • 1303 Views
  • 1 replies
  • 0 likes
  • 1303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas plan duo

Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa

  • Visitor
  • Tengo un problema con mi plan Duo, no puedo ingresar a mi cuenta si la otra persona está usando la app y viceversa   
  • OscarDC
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

I love your service

PlanPremium CountryUSA/Russia My Question or Issue There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesome to see. There are good people in Russia. I am lucky enough to be friends with one of the...

  • Newbie
  •   Plan Premium   Country USA/Russia   My Question or Issue   There are many organizations helping the Ukaranian people. The support of Ukraine has been awesome and awesom...
  • 50 Views
  • 0 replies
  • 1 likes
  • 50 Views
  • 0 replies
  • 1 likes

Superuser Contribution Payment isssues

Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message saying “something went wrong. Try again” PlanPremiumCou...

  • Visitor
  • Was trying to go premium again so logged into my account through the web page and clicked go premium. I put all my info in there (adress, credit card etc) and it keeps giving me this red message sayi...
  • Jeremy
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month.

  • Visitor
  • Ive been getting charged for three months and my account says that I’m using Spotify free. How can I cancel it. It’s I don’t know which account it is just that it takes 10$ every month. 
  • Jeremy
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution autopay with credit card quit working

Plan: Premium FamilyCountry: Thailand Device: Mac Airbook, Android phone, apple phone, Windows computerOperating System: several My Question or IssueI am a long-time subscriber and I use the autopsy with my Mastercard (Thailand-based). It had been wo...

  • Newbie
  • Plan: Premium Family Country: Thailand   Device: Mac Airbook, Android phone, apple phone, Windows computer Operating System: several   My Question or Issue I am a long-time subs...
  • Dian
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Premium to Student Premium

I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for the time I have been paying full price as the verific...

  • Newbie
  • I managed to finally switch my subscription per the subject line. I have been a student for a while now however I was not on the discounted plan, I'd like to know how I can get refunded/credit for th...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution They deducted my money twice and only the second time it counted how I paid for my plan.

premium family Motorola g9 Sistema operativoAndroid Mi pregunta o problemaThey charged me twice for the Spotify plan, so in the first payment (wom telephony service) the Spotify charge was added, so I thought I had paid for it, but later it came out ...

  • Visitor
  • premium family   Motorola g9  Sistema operativo Android   Mi pregunta o problema They charged me twice for the Spotify plan, so in the first payment (wom telephony service) t...
  • Dian
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo, address didn't match issue

HiMum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address. We're in South Africa. She uses. Samsung and I have a Google pixel.

  • Visitor
  • Hi Mum and I signed up for Premium Duo. We live at the same address. She is able to access the account and I get an error message saying that we don't reside at the same address.   We're in S...
  • Dian
  • Moderator
  • 89 Views
  • 2 replies
  • 0 likes
  • 89 Views
  • 2 replies
  • 0 likes