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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149043 Views

69 replies

10 likes

Premium for Family
  • 149043 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94531 Views

89 replies

4 likes

  • 94531 Views
  • 89 replies
  • 4 likes

Superuser Contribution Using a Armed Forces Europe address and duo plan

PlanDuoCountryMoldova/USA My Question or IssueWe are Americans serving abroad and have a diplomatic address (DPO, AE). I want to add a family member to my plan but it says we need to be in the same country. Both of our phones have Moldovan SIMs. The ...

Visitor

  Plan Duo Country Moldova/USA   My Question or Issue We are Americans serving abroad and have a diplomatic address (DPO, AE).  I want to add a family member to my plan but it s...

Yordan

Moderator

217 Views

1 replies

0 likes

Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Me hacen un cobro de mi tarjeta de SPOTIFY STOCKHOLM

Desde el mes de novimebre del 2024 hasta enero del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan familiar. asi que pido de la manera mas encarecida que se me...

Visitor

Desde el mes de novimebre del 2024 hasta enero  del presente año se me hace un cobro de mi tarjeta de débito la cantidad de 4.18 dólares estado unidenses, pero yo solo tengo contrato un plan fam...

Jose_M

Spotify Star

1858 Views

5 replies

0 likes

  • 1858 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo won’t load

PlanPremiumCountryNetherlandsDeviceiPhone 12 ProOperating SystemiOS My Question or IssueI just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan is active. However, I can’t enter my address or invite my wife. When I open t...

Casual Listener

Plan Premium Country Netherlands Device iPhone 12 Pro Operating System iOS   My Question or Issue I just subscribed to a Spotify Premium Duo plan. Payment was successful and the plan i...

MihailY

Moderator

2678 Views

6 replies

1 likes

  • 2678 Views
  • 6 replies
  • 1 likes

Payment failed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card expired and my account reverted to free. I attempted to enter new credit card...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Billy-J

Spotify Star

173 Views

1 replies

0 likes

  • 173 Views
  • 1 replies
  • 0 likes

Spotify Premium Gone

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even though I had sufficient balance. I understand this was ...

Newbie

Hi, I need help regarding my subscription. I was on the ₹139 Individual Premium (legacy plan). During renewal, the payment failed due to a “receiver bank declined” error on the UPI mandate, even thou...

Billy-J

Spotify Star

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

I have changed from Premium Personal to Duo

PlanPremium DuoCountryFranceMy Question or IssueI have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only accepts my account details and then asks me to invite the se...

Visitor

Plan Premium Duo Country France My Question or Issue I have just upgraded my account from Personal to Duo and sent the link by email to invite my husband, but when he clicks on the link, it only...

osornios

Spotify Star

96 Views

1 replies

0 likes

  • 96 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did not realize our billing countries would prevent th...

Visitor

Hi, we accidentally upgraded to Premium Duo. We are a couple and always in the same place together, but we live nomadically and do not maintain one fixed home base year round. Because of that, we did...

CryticalAce

Spotify Star

65 Views

1 replies

0 likes

  • 65 Views
  • 1 replies
  • 0 likes

Cannot switch back to Basic Individual after selecting Premium Individual

PlanPremium Individual as of this morning. Basic Individual for several years prior.CountryUnited StatesDeviceMacBook Pro 2025 and Google Pixel 9aOperating SystemmacOS and Android My Question or IssueI have been a Basic Individual subscriber for seve...

Casual Listener

Plan Premium Individual as of this morning. Basic Individual for several years prior. Country United States Device MacBook Pro 2025 and Google Pixel 9a Operating System macOS and Android &nbs...

CryticalAce

Spotify Star

321 Views

3 replies

0 likes

  • 321 Views
  • 3 replies
  • 0 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

459 Views

3 replies

1 likes

  • 459 Views
  • 3 replies
  • 1 likes

Accidentally paid with Google Pay rather than Spotify, got refund but offer is no longer available

PlanFree -> PremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid My Question or Issue:I had an offer to get premium for 2 months for £6.50 which I accepted, however I accidentally paid with Google Pay and not with Spotify payments, which meant...

Newbie

Plan Free -> Premium Country UK Device Google Pixel 6 Operating System Android   My Question or Issue: I had an offer to get premium for 2 months for £6.50 which I accepted, however...

CryticalAce

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

No Lossless Audio, No Reason to Stay Subscribed

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope that other users feeling similar take the same decis...

Casual Listener

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope t...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

Visitor

Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...

Jdmman52

Casual Listener

7354 Views

4 replies

1 likes

  • 7354 Views
  • 4 replies
  • 1 likes

Payments but no Account information

Hello,Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we have are monthly payments from our account to Spotify...

Visitor

Hello, Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we ...

Maxim

Spotify Star

184 Views

1 replies

0 likes

  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Can't join family plan with invitation

PlanFamily premium CountryMexico Issue After following the link and typing up the right family address, I get the message: "Encuentra otro plan Premium que sea ideal para tiNuestros planes Familiar son para miembros que viven en el mismo hogar. Puede...

Casual Listener

Plan Family premium   Country Mexico   Issue   After following the link and typing up the right family address, I get the message:    "Encuentra otro plan Premium q...

theredminer

Visitor

1936 Views

5 replies

0 likes

  • 1936 Views
  • 5 replies
  • 0 likes

Solved!! Premium won’t cancel - tried to change country

PlanFree/PremiumCountryuk / nl I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelled my UK individual premium subscription and that worked, it said my subscr...

Casual Listener

  Plan Free/Premium Country uk / nl   I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelle...

31a6hct54bos4y37qf3o

Visitor

795 Views

3 replies

0 likes

  • 795 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing Family Premium on multiple devices

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...

Newbie

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...

Billdogg

Visitor

8873 Views

8 replies

1 likes

  • 8873 Views
  • 8 replies
  • 1 likes

Superuser Contribution Error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...

Casual Listener

Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...

Fidel_

Visitor

7878 Views

12 replies

0 likes

  • 7878 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premiu content on a podcast

PlanPremiumCountryUSADeviceI phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought premium content for a podcast for my parents and we can't figure out what account it is liked to. I can see the debt coming out of ...

Newbie

Plan Premium Country USA Device I phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought premium content for a podcast for my parents and w...

Maria

Moderator

91 Views

1 replies

0 likes

  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to Premium Family Basic?

PlanPremium FamilyCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI was once able to downgrade from Family Premium to Family Premium Basic which removed the audiobooks section which I don't use and lowered the cos...

Newbie

Plan Premium Family Country USA Device All Devices Operating System All Operating Systems   My Question or Issue I was once able to downgrade from Family Premium to Family Premium Basi...

Yordan

Moderator

2033 Views

4 replies

1 likes

  • 2033 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Just bought premium plan but the account is still free

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?

Visitor

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...

Sandy107

Visitor

22993 Views

48 replies

2 likes

  • 22993 Views
  • 48 replies
  • 2 likes