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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61700 Views
  • 25 replies
  • 5 likes
  • 61700 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36759 Views
  • 19 replies
  • 2 likes
  • 36759 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28046 Views
  • 16 replies
  • 3 likes
  • 28046 Views
  • 16 replies
  • 3 likes

Carte cadeau Q8

Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pasPlanFree/PremiumCountryBelgiqueDeviceiPhoneOperating System(iOS 10, Android...

  • Visitor
  • Bonjour, j'ai eu accumulé des points avec ma carte carburant et j'ai eu un bon de 10€ à valoir ici pour un abonnement personnel et j'ai mis le code pin et ça ne fonctionne pas Plan Free/Premium Co...
  • Jose_M
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

L'abonnement duo saute sur l'un des appareils, pourquoi ?

Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!

  • Visitor
  • Ma fille installe premium sur son téléphone après avoir reçu l'invitation, mais quelques heures après elle repasse en Spotify standard, obligé de lui renvoyer l'invitation !!
  • Jose_M
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

je veux avoir spotify duo

je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres façons d’obtenir Premium .Mais il me dise pas les autre...

  • Visitor
  • je suis pas capable de changer le plan ,je suis prenium solo et je veux le duo .Mais quand je clique pour changer mon forfait il dise Désolé, vous n’êtes pas admissible à ce plan. Voici d’autres faço...
  • Jose_M
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Premium Plan NOT Working for All Users

PlanPremiumCountryUSADeviceiPhone 13Operating SystemMy Question or IssueI have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't call anyone for help and am ready to ditch this serve. We pay $15....

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Operating System My Question or Issue I have a premium plan for 6 family members. When I go to add my daughter, it kicks her to a BASIC plan. I can't...
  • Jose_M
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

I’ve been getting charged for 2 Spotify accounts.

I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduvHow can I go about delete the original account, so I can only get charged for one.

  • Visitor
  • I was logged out of my original account, and don’t remember any of the account details, expect the username: mattduv How can I go about delete the original account, so I can only get charged for o...
  • Jose_M
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por que o plano Premium Duo foi pago pelo convidado e eu não consigo acessa

A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.

  • Visitor
  • A convidada do plano Premium Duo pagou a conta e me encaminhou o convite para eu ter acesso novamente mas o Spotify não permite sem eu pagar também a mesma conta.
  • Joan
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment address says invalid address

Every time I enter my address it says payment address not valid, please enter a valid address to continue.

  • Visitor
  • Every time I enter my address it says payment address not valid, please enter a valid address to continue.
  • Lyubka
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo plan not working?

I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.

  • Visitor
  • I just got the duo plan and the other person in the plan doesn't have premium, it works just like the free one.
  • Lyubka
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Hello, I'm not able to start a duo plans. I'm not eligible, thank you

Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premium account.

  • Visitor
  • Hello, when I click on any of the premium options. I get the following message. "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." I would like to start a Duo premi...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Eu tinha um plano Duo e fiz o upgrade para o Family, mas ele continua mostrando como se fosse Duo

Meu plano Duo venceria em junho mas optei por fazer o upgrade Já realizei o pagamento inclusive o mesmo é exibido nos recibos, mas meu plano ainda aparece como Duo.

  • Casual Listener
  • Meu plano Duo venceria em junho mas optei por fazer o upgrade  Já realizei o pagamento inclusive o mesmo é exibido nos recibos, mas meu plano ainda aparece como Duo. 
  • Bittencourt
  • Spotify Star
  • 54 Views
  • 3 replies
  • 0 likes
  • 54 Views
  • 3 replies
  • 0 likes

the payment for the subscription couldn't be completed, is there any issue?

My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment

  • Visitor
  • My payment for the subscription couldn't be completed, is there any issue with the system? In my bank accound thera are enough money for the payment
  • Jose_M
  • Spotify Star
  • 33 Views
  • 1 replies
  • 0 likes
  • 33 Views
  • 1 replies
  • 0 likes

Mudei do plano duo para o plano família

Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero escutar, como podemos resolver este problema??

  • Visitor
  • Fiz troca do meu plano duo para o família e foi feito a cobrança na hora no dia 11/01/2023 e estou recebendo mensagem que não foi debitado do meu cartão de crédito onde bloqueiam as músicas que quero...
  • Jose_M
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Back to home country after travel and Spotify Premium is not working.

Hi good folks - I've a Spotify Premium account in India (ends Dec'23) I recently traveled to EU for some work/travel purpose for a month. Around 14 days into my travel Spotify gave me a notification that my premium account is no longer valid and to u...

  • Newbie
  • Hi good folks - I've a Spotify Premium account in India (ends Dec'23) I recently traveled to EU for some work/travel purpose for a month. Around 14 days into my travel Spotify gave me a notification ...
  • Jose_M
  • Spotify Star
  • 36 Views
  • 1 replies
  • 0 likes
  • 36 Views
  • 1 replies
  • 0 likes

I suscribe to the students, but I still pay the premium one, why ?

I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...

  • Casual Listener
  • I was suscribe to the classic premium suscrition, ut I cgange for the student one. But now I pay the two of us and I think its an error, or maybe someone's using my credit card but I don't think so...
  • Jose_M
  • Spotify Star
  • 30 Views
  • 1 replies
  • 0 likes
  • 30 Views
  • 1 replies
  • 0 likes

Solved!! I can't buy premium because of the free trial and my was used before

I want to buy spofity premium but i'm not eglible for the free trail, because I have already used my credit card for another account. I wish to know if i can buy premium without the free trail, because i can't find that option anywhere. Thanks for th...

  • Casual Listener
  • I want to buy spofity premium but i'm not eglible for the free trail, because I have already used my credit card for another account. I wish to know if i can buy premium without the free trail, becau...
  • Jose_M
  • Spotify Star
  • 77 Views
  • 3 replies
  • 0 likes
  • 77 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cambieron mi plan y se me cobro de mas

¿Tenía plan estudiantil y lo cambiaron a plan individual que es más de la mitad de lo que pago normalmente, ahora que hago?

  • Visitor
  • ¿Tenía plan estudiantil y lo cambiaron a plan individual que es más de la mitad de lo que pago normalmente, ahora que hago?
  • Alex
  • Moderator
  • 30 Views
  • 1 replies
  • 0 likes
  • 30 Views
  • 1 replies
  • 0 likes