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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5275 Views
  • 23 replies
  • 2 likes
  • 5275 Views
  • 23 replies
  • 2 likes

Premium Duo account where only manager gets access to free audiobooks

Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought we should have the same benefits?

  • Visitor
  • Myself and my husband have a Premium Duo account - he is the manager and gets loads of free audiobooks included, whereas I have to pay for the same audiobooks when logged into my account - I thought ...
  • Billy-J
  • Spotify Star
  • 68 Views
  • 1 replies
  • 1 likes
  • 68 Views
  • 1 replies
  • 1 likes

Why is my premium account not being acknowledged as such on my macbook?

Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to audiobooks, music, and podcasts off all my devices, bu...

  • Visitor
  • Hi! I have been a premium user for a few years now and recently found that the app and browser interface (on my macbook), were not acknowledging my account as premium. I really enjoy listening to aud...
  • osornios
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

web player playing ads while logged in with premium account

Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.

  • Regular
  • Spotify web player is playing ads even though I am logged in with my premium account. It is a family premium. No ads on my phone. I am really annoyed.
  • osornios
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Re: Let's introduce ourselves!

I think you should know I canceled my Spotify subscription because there is no way to refuse the recommendations of what you don't like. For podcasts, there is no such function in principle, they will shove something in your face that you would never...

  • Casual Listener
  • I think you should know I canceled my Spotify subscription because there is no way to refuse the recommendations of what you don't like. For podcasts, there is no such function in principle, they wil...
  • osornios
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Erro quando o convidado coloca o endereço no plano duo.

Tenho o plano duo juntamente com a pessoa que mora comigo. Eu assinei e coloquei o nosso endereço e enviei o convite para a pessoa. Quando ele entra pelo convite e vai colocar o nosso endereço aparece que estamos em endereços diferentes e em outro pa...

  • Visitor
  • Tenho o plano duo juntamente com a pessoa que mora comigo. Eu assinei e coloquei o nosso endereço e enviei o convite para a pessoa. Quando ele entra pelo convite e vai colocar o nosso endereço aparec...
  • Bittencourt
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

I changed my plan but the price is still the same

I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee

  • Visitor
  • I had subscribed for premium individual plan, I changed it to student plan but in the app it stays that it’s still charging me the individual plan fee not the student fee
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Hulu problems

PlanStudent CountryUSADeviceIPhone 15 pro My Question or IssueI can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for years. How have you guys not fixed it yet?

  • Visitor
  •   Plan Student  Country USA Device IPhone 15 pro   My Question or Issue I can’t get my Spotify account to link to my Hulu to get my Hulu activated. I’ve had this problem for y...
  • Novy
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • frustrated
    Hulu
    Student
  • 98 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Upgraded to Duo but it still says Invididual and I can't add another person.

I just upgraded from Individual to Duo. However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan. PlanPremium Duo CountryUK

  • Casual Listener
  • I just upgraded from Individual to Duo.   However, it still says "Premium Individual" on my account page. I am also unable to add anyone to the plan.   Plan Premium Duo   Countr...
  • MartinT
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción de Spotify Premium se canceló de la nada.

Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora estoy de vuelta al plan básico. Cabe decir que hasta ay...

  • Casual Listener
  • Buenas noches. Tengo un pequeño problema, y es que, de un día a otro, mi suscripción de Spotify Premium que obtuve a través de Microsoft Rewards (la de 3 meses) fue cancelada de la nada, y ahora esto...
  • Eni
  • Moderator
  • 118 Views
  • 3 replies
  • 0 likes
  • 118 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues with a Premium Duo subscription

Hello, I've been trying to connect and when I do connect to my account to get two people activated it never activates. I've been paying Duo prem for few months not and nothing has changed. I'm deleting my account or if there is someone that can fix t...

  • Visitor
  • Hello,   I've been trying to connect and when I do connect to my account to get two people activated it never activates. I've been paying Duo prem for few months not and nothing has changed....
  • MihailY
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution De Plan Familiar a Cuenta Premium individual

Buenas tardes, Si me salgo de un Plan Familiar luego con esa misma cuenta me puedo hacer premium a solas? Sería la misma cuenta que ya utilizaba en el plan familiar, pero saliendome y pagando por mi parte un plan premium en solitario. Se puede? No se...

  • Visitor
  • Buenas tardes,   Si me salgo de un Plan Familiar luego con esa misma cuenta me puedo hacer premium a solas? Sería la misma cuenta que ya utilizaba en el plan familiar, pero saliendome y pagand...
  • Maria
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

How to switch-off auto billing.

PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...

  • Casual Listener
  • Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I deactivate automatic b...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't redeem a giftcard

PlanFreeCountryMéxico(iOS 10, Android Oreo, Windows 10,etc.)Mi pregunta o problema Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help

  • Newbie
  • Plan Free Country México (iOS 10, Android Oreo, Windows 10,etc.) Mi pregunta o problema  Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help...
  • Not applicable
  • 669 Views
  • 7 replies
  • 0 likes
  • 669 Views
  • 7 replies
  • 0 likes

Superuser Contribution H&Mのオファーコードが利用できない

H&Mの会員優待サービスでspotify premiumを利用したいが、オファーコードを入力しても対象ではありませんと言われ利用できない

  • Visitor
  • H&Mの会員優待サービスでspotify premiumを利用したいが、オファーコードを入力しても対象ではありませんと言われ利用できない
  • Yordan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Gift card won't work

Four months ago I bought a gift card (in the same country I live in), I activated it myself at the self checkout. Everything should be in order, but now that my three months free period is over and I paid a month ahead I'd like to redeem said gift ca...

  • Visitor
  • Four months ago I bought a gift card (in the same country I live in), I activated it myself at the self checkout. Everything should be in order, but now that my three months free period is over and I...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have Student Premium but can't activate HULU

I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanStudent Premium My Question or Issue

  • Casual Listener
  • I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP!   Plan...
  • oneSoule
  • Casual Listener
  • 59737 Views
  • 25 replies
  • 1 likes
  • 59737 Views
  • 25 replies
  • 1 likes

Using Canadian family plan in USA?

PlanFree (currently), looking to join Premium Family PlanCountryUSA (me), Canada (family with Premium Family Plan)DeviceiPhone, iPad, PCOperating SystemiOS, iPad OS, Windows 10 My Question or IssueHi everyone, my family in Canada has the Spotify fami...

  • Newbie
  • Plan Free (currently), looking to join Premium Family Plan Country USA (me), Canada (family with Premium Family Plan) Device iPhone, iPad, PC Operating System iOS, iPad OS, Windows 10   ...
  • Prague
  • Spotify Star
  • 98 Views
  • 1 replies
  • 1 likes
  • 98 Views
  • 1 replies
  • 1 likes