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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46046 Views
  • 16 replies
  • 4 likes
  • 46046 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28931 Views
  • 19 replies
  • 2 likes
  • 28931 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20293 Views
  • 6 replies
  • 1 likes
  • 20293 Views
  • 6 replies
  • 1 likes

Upgrading from a mini plan to a one month plan

Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...

  • Visitor
  • Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month pl...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Wanting to upgrade account

I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...

  • Visitor
  • I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just...
  • TreyAnastasio
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Please make Spotify Premium Family available in Jamaica

PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31 Operating SystemAndroid 12 My Question or IssueWhy isn't Spotify Premium Family available in Jamaica? Literally all of the other competitors offer Family Plans, so why not Spotify?

  • Casual Listener
  •   Plan Premium Country Jamaica Device Samsung Galaxy A31  Operating System Android 12   My Question or Issue Why isn't Spotify Premium Family available in Jamaica? Literally...
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anulowanie subskrypcji bez logowania na konto

Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?

  • Visitor
  • Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pien...
  • Dian
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not activating

PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...

  • Casual Listener
  • Plan Free Country India Device PC/Redmi Note 7 Pro Operating System Windows 11/Android 10   My Question or Issue I made a payment to activate premium, with the first month free. I have...
  • Reine712
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Unable to get premium on a new account.

PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...

  • Casual Listener
  • Plan Free Country Australia   Device iPhone 12     My Question or Issue I have deactivated my old Spotify account as I wanted to start over fresh without having old recommend...
  • Maxim
  • Spotify Star
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why do I get adverts on Premium?

I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.

  • Visitor
  • I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
  • Ygrecd
  • Visitor
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes

Superuser Contribution Prepaid Visa Cards wont work anymore

So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...

  • Newbie
  •   So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have ...
  • Kiril
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Free trail

I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.

  • Newbie
  • I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account ...
  • TreyAnastasio
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month premium activated, but no premium

Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...

  • Casual Listener
  •   Plan: Premium Country: The Netherlands   Device  iPhone 12 Operating System iOS 15.5   My Question or Issue Started my 3 month free subscription yesterday. Paid via iDeal....
  • AndresM
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

account

My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you

  • Newbie
  •     My Question or Issue i paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it ...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong. Please try again. Subscription

PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...

  • Casual Listener
  • Plan Free United States of America   Device iPhone 12 Operating System iOS 15.4.1   My Question or Issue Hi! So, I’ve been planning on purchasing this free 3 month subscription f...
  • Alex
  • Moderator
  • 223 Views
  • 3 replies
  • 1 likes
  • 223 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify won't charge for my Student plan

 I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...

Screenshot_2022-05-19-18-37-18-423_com.spotify.music.jpg Screenshot_2022-05-19-18-36-56-610_com.spotify.music.jpg
  • Newbie
  •   I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my ...
  • Dian
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo won't work due to "wrong address", but I live with my wife

So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...

  • Casual Listener
  • So, my plan was free up to now. My wife had premium for a long time. Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia)   I re-checked my address in my own profile...
  • Eni
  • Moderator
  • 415 Views
  • 12 replies
  • 0 likes
  • 415 Views
  • 12 replies
  • 0 likes

I can't try the premium trial

PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...

  • Casual Listener
  • Plan Free Country U.S.A Device Lenovo Laptop/iPhone 13 Operating System Windows 10/iOS   My Question or Issue   Today was the last day to start the free 3-month premium trial, so...
  • Maxim
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • free trial
    Free trial not working
  • 172 Views
  • 3 replies
  • 0 likes

Superuser Contribution Incorrect Phone Number

PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...

  • Visitor
  • Plan Free Country UK Device iphone 7 Operating System latest ios update   My Question or Issue A couple months ago i cancelled my spotify premium subscription meaning i would be able t...
  • Vasil
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution How sportify is rejecting my card without a valid reasoning

Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue

  • Visitor
  • Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's ...
  • Dian
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium for students not working

I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...

  • Visitor
  • I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for student...
  • Alex
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes