Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
What can I do?
Hi so I just recently purchased the mini (1 week) plan on spotify but realised that I couldn’t download more than 30 songs AFTER the purchase. So without giving it a thought I bought the one month plan as well as it mentioned that in one month plan w...
I just recently paid for my premium account, but I was wanting to see about upgrading to the DUO account. Does anyone know if I were to upgrade, if I would be reimbursed for the $9.99 or would I just be out the $9.99 and charged the $12.99? It litera...
PlanPremiumCountryJamaicaDeviceSamsung Galaxy A31 Operating SystemAndroid 12 My Question or IssueWhy isn't Spotify Premium Family available in Jamaica? Literally all of the other competitors offer Family Plans, so why not Spotify?
Mam problem z subskrypcją konta, miałam wykupione konto premium na poprzednim koncie. Nie mogę się do niego zalogować ponieważ mój e-mail nie działa. Jak usunąć subskrypcje żeby nie pobierało mi pieniędzy na konto z którego nie mogę korzystać?
PlanFreeCountryIndiaDevicePC/Redmi Note 7 ProOperating SystemWindows 11/Android 10 My Question or IssueI made a payment to activate premium, with the first month free. I have never had premium before. But when I finished billing, 2 INR was debited, b...
PlanFreeCountryAustralia DeviceiPhone 12 My Question or IssueI have deactivated my old Spotify account as I wanted to start over fresh without having old recommendations. I created a new account (current one to post this) and linked it to my apple. W...
I thought by paying for Spotify the adverts would be removed (since this is what is advertised). My idea is that you do what you advertise.....and don't introduce adverts to Premium customers.
So I have been paying thru Paypal with a vanilla visa gift card for 3 months now after the free trial. But for some reason, it hasn't been working for this month and I know that I still have money on the card. Is Spotify not accepting prepaid cards a...
I got A give card a month ago and used it, and it work great, now I want to pay and get the free trail first, it won’t let me get the trail and just wants me to pay by each month, it’s a new account and never had a trail and a new card as well.
Plan: PremiumCountry: The Netherlands Device iPhone 12Operating SystemiOS 15.5 My Question or IssueStarted my 3 month free subscription yesterday. Paid via iDeal. Paid €0,01 and received it back from the bank (to verify the back account ). I have pr...
My Question or Issuei paid my old account spotify account when i was meant to do the new one so i want a refund so i can use it on my new one. i just paid it today and cancelled it same day so please refund is needed thank you
PlanFreeUnited States of America DeviceiPhone 12Operating SystemiOS 15.4.1 My Question or IssueHi! So, I’ve been planning on purchasing this free 3 month subscription for Spotify, but I wanted to drag it out as long as possible hence why I’m attempti...
I have verified Student plan for three months now. And now, suddenly, Spotify doesn't want to charge for it. When I try to click on 'refresh payment method' (even though I don't have to, my card is fine), it gives me Screenshot #2. It says that I do...
So, my plan was free up to now. My wife had premium for a long time.Yesterdy she signed us up for Duo and invited me. (We both live in Slovenia) I re-checked my address in my own profile, accepted the invite, and keep on getting a message, that the a...
PlanFreeCountryU.S.ADeviceLenovo Laptop/iPhone 13Operating SystemWindows 10/iOS My Question or Issue Today was the last day to start the free 3-month premium trial, so I decided to go ahead and try it out. I have never tried premium or a premium tria...
PlanFreeCountryUKDeviceiphone 7Operating Systemlatest ios update My Question or IssueA couple months ago i cancelled my spotify premium subscription meaning i would be able to subscribe to the 3 months for £9.99 plan. Everything went fine with puttin...
Please I would like know why sportify keeps rejecting my card for no reason because I've went to bank, I have sufficient money for the subscription and yet it ain't working. I'll like to know what's the issue
Why is this so?My plan is 9.99€ but they are charging me 12.99 PlanPremiumCountrySpain
I had re-verified for students premium a couple of months back but i failed to pay for it this month. Now, whenever i try to go to the subscriptions tab to pay, it doesnt show the spotify for students option anymore, showing the help about student pr...