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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147560 Views

69 replies

10 likes

Premium for Family
  • 147560 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93293 Views

89 replies

4 likes

  • 93293 Views
  • 89 replies
  • 4 likes

Why am I being charged twice this month?

I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing

Visitor

I was charged on the 12th for the month of July for my individual premium account and Spotify is attempting to charge me again on the 17th of July for the same thing

yreri_martinez

Visitor

4701 Views

16 replies

0 likes

  • 4701 Views
  • 16 replies
  • 0 likes

Superuser Contribution X premium for the first time

None of the below information is required. However, the more you provide the easier it will be for us to t Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't r...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to t   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS...

AlejaR

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! I hear ads between podcast episodes.

When I’m listening to podcasts, I occasionally hear ads that have nothing to do with the episode I’m listening to. In fact, the screen shows the label “advertisement.” If I have a premium account, why does that happen?

Regular

When I’m listening to podcasts, I occasionally hear ads that have nothing to do with the episode I’m listening to. In fact, the screen shows the label “advertisement.” If I have a premium account, wh...

Karnaplosky

Regular

599 Views

4 replies

1 likes

  • 599 Views
  • 4 replies
  • 1 likes

Superuser Contribution Premium trial reverts to free after a day

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks

Casual Listener

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not use...

ravennna

Visitor

13117 Views

23 replies

1 likes

  • 13117 Views
  • 23 replies
  • 1 likes

Superuser Contribution Is Spotify premium really available in Aruba??

So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update my account. What's worse: I can't even upgrade to Sp...

Newbie

So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update m...

Colormejul

Casual Listener

4766 Views

13 replies

1 likes

  • 4766 Views
  • 13 replies
  • 1 likes

I have paid for premium but it did not start

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...

Billy-J

Spotify Star

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing a couple account to a single account, but I am not the account manager

Plan/PremiumDevice(iPhone 15 My Question or IssueHi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month I want to change my account to a single account. I'll say that he's the one who's set up as the ...

Newbie

Plan /Premium Device (iPhone 15   My Question or Issue Hi, I'm currently on a couple account, my partner and I broke up and I'm still paying for it every month 😒 I want to change my accou...

Yordan

Moderator

105 Views

1 replies

0 likes

Account
Premium
  • 105 Views
  • 1 replies
  • 0 likes

Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Hi Spotify,   Recently, on Apr 02, 2025, I got a mail from you with subject    "Important information about Premium Mini" saying that    "We’re reaching out to let you...

Anonymous_Saiyan

Visitor

83065 Views

20 replies

103 likes

  • 83065 Views
  • 20 replies
  • 103 likes

i have started a duo however i cannot enter my address it says its not recognised UK

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution 학생 할인 버전 적용으로 인한 3달 무료 사용 강제 종료

아래 정보는 필수 사항이 아닙니다. 하지만 더 많은 정보를 제공해 주실수록 저희가 더 쉽게 도와드릴 수 있습니다.계획무료/프리미엄국가대한민국장치(아이폰 16)운영 체제(iOS 제 질문 또는 문제기존 3개월 무료 이용 후 결제 요금제를 사용중 대학생 계정으로 전환하기 위해 대학생 인증을 하니 3개월 무료가 날라가고 바로 대학생 요금제가 적용되어 결제가 진행되었습니다. 대학생 인증을 하더라도 기존 적용되어 있던 3개월 무료 이용은 적용되고 그 이후...

Casual Listener

아래 정보는 필수 사항이 아닙니다. 하지만 더 많은 정보를 제공해 주실수록 저희가 더 쉽게 도와드릴 수 있습니다. 계획 무료/프리미엄 국가 대한민국 장치 (아이폰 16) 운영 체제 (iOS    제 질문 또는 문제 기존 3개월 무료 이용 후 결제 요금제를 사용중 대학생 계정으로 전환하기 위해 대학생 인증을 하니 3개월...

SeawaterCat

Newbie

248 Views

3 replies

1 likes

  • 248 Views
  • 3 replies
  • 1 likes

Spotify Duo wont work

Spotify Premium Duo, SverigeDevice - Macbook Air 2025 My Question or IssueI tried to set up a Spotify Duo Subscription, however I cannot change or verify my adress as the site keeps buffering with three dots. Ive tried multiple devices and browsers.

Visitor

  Spotify Premium Duo, Sverige Device - Macbook Air 2025   My Question or Issue I tried to set up a Spotify Duo Subscription, however I cannot change or verify my adress as the site ke...

ribezaz

Spotify Star

103 Views

1 replies

1 likes

  • 103 Views
  • 1 replies
  • 1 likes

Can’t get subscribe

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Visitor

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Billy-J

Spotify Star

917 Views

3 replies

0 likes

  • 917 Views
  • 3 replies
  • 0 likes

Superuser Contribution I paid twice

On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Spotify would deduct it since I have already paid my ...

Visitor

On april(. I Think it might be 18th or 19th of april) i cancelled my Spotify premium.And right after I cancelled it, my online e wallet was deducted 149 pesos or roughly 3 dollars. I dont know why Sp...

Rachaelsodiya

Visitor

997 Views

3 replies

0 likes

  • 997 Views
  • 3 replies
  • 0 likes

My playlist didnt transfer from old iphone to new android

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanada Device(iPhone 8, Samsung galaxy s23 ultraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada  Device (iPhone 8, Samsung galaxy s23 ul...

Maxim

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Accounts for blind people

PlanPremiumCountryAustraliaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live with two blind persons we all want to listen to our own songs etc on the google hom...

Newbie

Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I live wi...

Jose_M

Spotify Star

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

Cancel subscription

PlanPremiumCountryPolandDeviceSamsung S25Operating SystemWindows 11My Question or IssueI want to cancel my subscription but I don't see the "Cancel plan" button. It's not tied to some internet provider or anything. I pay for everything myself with my...

Casual Listener

Plan Premium Country Poland Device Samsung S25 Operating System Windows 11 My Question or Issue I want to cancel my subscription but I don't see the "Cancel plan" button. It's not tied ...

Thanaex

Casual Listener

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

Visitor

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  

Hilnaa

Visitor

610 Views

3 replies

0 likes

  • 610 Views
  • 3 replies
  • 0 likes

Re: Let's introduce ourselves!

My name is Kris. I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming service, but this has gone beyond reasonable. I'm am strong...

Visitor

My name is Kris.  I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming se...

57 Views

0 replies

0 likes

  • 57 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Me compre unos redmi buds 6 pro y no da el código

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...

Visitor

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...

eliaspizarro

Regular

10156 Views

10 replies

1 likes

  • 10156 Views
  • 10 replies
  • 1 likes