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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72123 Views
  • 25 replies
  • 5 likes
  • 72123 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41892 Views
  • 19 replies
  • 2 likes
  • 41892 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29883 Views
  • 16 replies
  • 3 likes
  • 29883 Views
  • 16 replies
  • 3 likes

Superuser Contribution Can't use Hulu with my spotify student account

Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work either.

  • Visitor
  • Every time I click on the Hulu option in my services, it takes me to Hulu's website where it just gives a button saying 'resubscribe to Hulu. I have never been subbed to it, and my Spotify won't work...
  • Lyubka
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se hizo un cobro doble a mi tarjeta por el plan individual que tengo actual

Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 de marzo y pues no es justo que se haga otro cobro ¿...

  • Visitor
  • Recién me llegó la notificación que se hizo el cargo a mi tarjeta por el cobro del mes de marzo, lo cual me sorprendió porque anteriormente ya me habían cobrado a inicios de marzo como por el día 2 d...
  • Vasil
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non cómplice with eu payment!

Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment processing, as " EU rules, traders are not allowed to di...

  • Regular
  • Issue: You do not recognize visa payment from another country than the one registered in Spotify, ie the Country or region selected in Spotify. This action is against the EU rules about payment pr...
  • 11126319294
  • Regular
  • 134 Views
  • 4 replies
  • 0 likes
  • 134 Views
  • 4 replies
  • 0 likes

Superuser Contribution Üyelik iptal etiğim halde para kesimesi

BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM

  • Visitor
  • BEN ÜCRETSİZ ÜYELİK ALMISTIM 3 AY BOYUNCA SONRA İPTAL ETİM ÜYELİK BİTİKTEN SONRA BENDEN 20.99 TL KESDŞ İADESİNİ İSTİYORUM
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

  • Visitor
  • Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...
  • kaworu_bloodpaw
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • Payment
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Missing features in Pakistan

Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app.2. No lyrics: You can not swipe up on a playing song at all, so there is n...

  • Newbie
  • Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android):   1. No podcasts: The podcast section is simply missing in the app. 2. No lyrics...
  • DocOmar
  • Newbie
  • 14611 Views
  • 24 replies
  • 15 likes
  • 14611 Views
  • 24 replies
  • 15 likes

Superuser Contribution Je ne suis pas éligible au premium comment faire ?

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte francais et je vis au Québec ? Merci pour votre aide

  • Visitor
  • Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte franc...
  • Vasil
  • Moderator
  • 35 Views
  • 1 replies
  • 0 likes
  • 35 Views
  • 1 replies
  • 0 likes

Superuser Contribution mengganti premium

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap tidak mendapatkan keuntungan premium individu 1 bu...

  • Visitor
  • saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap...
  • Lyubka
  • Moderator
  • 46 Views
  • 1 replies
  • 0 likes
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

  • Visitor
  • Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.
  • Vasil
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

  • Newbie
  • As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...
  • Vasil
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged again

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

  • Visitor
  • I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march
  • Alex
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Purchased 2 subcriptions what will happen?

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but the next billing date is set to next year April. W...

  • Newbie
  • Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but...
  • Maxim
  • Spotify Star
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

I'm not able to see 12 months premium at ₹299 offer

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

  • Visitor
  • I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available
  • Prague
  • Composer
  • 66 Views
  • 2 replies
  • 1 likes
  • 66 Views
  • 2 replies
  • 1 likes

Cancancela

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

  • Visitor
  • Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar
  • Echo_The_Cute_Wolf
  • Roadie
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes