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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184741 Views
  • 116 replies
  • 12 likes
  • 184741 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20987 Views
  • 28 replies
  • 4 likes
  • 20987 Views
  • 28 replies
  • 4 likes

Charged too much

None of the below information is required. However,the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Visitor
  • None of the below information is required. However,the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macboo...
  • Jose_M
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para pagar

Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle.PlanGratis/PremiumPaísColombiaDispositivoSamsung A22Sistema operativoAndroid Mi pregunta o problemaCuando voy a comprar una susc...

  • Visitor
  • Ninguno de los siguientes datos es obligatorio. Sin embargo, cuanto más nos proporcione, más fácil nos resultará ayudarle. Plan Gratis/Premium País Colombia Dispositivo Samsung A22 Sistema ope...
  • Yordan
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Spotify premium 3 month deal can’t subscribe

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

why cant i get the 3 month deal on spotify

I havent used my deal yet and its saying ive already used it but this is an new account and ive never had a difrent account so im just wondering why this error is popping up on my screen

  • Visitor
  •   I havent used my deal yet and its saying ive already used it but this is an new account and ive never had a difrent account so im just wondering why this error is popping up on my screen
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium but account shows the free service?

I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I resubscribed to the premium level like I had previously been on but the app still lists me as having the free acct. The payment has...

  • Visitor
  • I just had to renew my subscription because my payment card on file had been replaced and new card info not updated. I  resubscribed to the premium level like I had previously been on but the ap...
  • Aije
  • Visitor
  • 624 Views
  • 6 replies
  • 0 likes
  • 624 Views
  • 6 replies
  • 0 likes

Superuser Contribution Free Spotify Premium Trial not available?

Plan: FreeCountry: USA Deviceiphone 8Operating SystemOS-X My Question or Issue:I want to do a Spotify Premium trial before I sign up for premium. I don't have the option for it while logged in.I logged out of my account, and I see the option to sign ...

  • Visitor
  • Plan: Free Country: USA   Device iphone 8 Operating System OS-X    My Question or Issue: I want to do a Spotify Premium trial before I sign up for premium.  I don't ...
  • Gfgfdghg
  • Visitor
  • 1291 Views
  • 5 replies
  • 0 likes
  • free trial
    Premium
  • 1291 Views
  • 5 replies
  • 0 likes

spotify premium won’t work

PlanPremiumCountrysaudiDevice(iphone 14 pro max)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy spotify premium isn’t working it’s like i have the free one none of the premium stuff is working

  • Visitor
  • Plan Premium Country saudi Device (iphone 14 pro max) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my spotify premium isn’t working it’s like i ...
  • Jose_M
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Probeabo für mein Kind und mich auf zwei Handys

Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen.PlanKostenlos/PremiumLand Gerät(iPhone 8, Samsung Galaxy 9, Macbook Pro Ende 2016)Betriebssystem...

  • Visitor
  • Keine der folgenden Informationen ist erforderlich. Je mehr Sie jedoch bereitstellen, desto einfacher wird es für uns sein, zu versuchen, Ihnen zu helfen. Plan Kostenlos/Premium Land   Gerä...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook hours top up not carried over

I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this left from the book I finished last billing cycle, y...

  • Newbie
  • I purchased a 25-hour audiobook top-up, which states very clearly that unused hours carry over to the next billing period and do not expire for 12 months. I should have had at least 20 hours of this ...
  • Joan
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Paying via Google Play

My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?

  • Visitor
  • My Question or Issue   I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂   
  • monymaster
  • Casual Listener
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

  • Visitor
  • I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
  • kbjz
  • Visitor
  • 3920 Views
  • 2 replies
  • 0 likes
  • 3920 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tried multiple payment methods, nothing works

I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there was some form of error. I tried again, the same ac...

  • Visitor
  • I was offered a plan of $5.99 + tax for two months and the regular individual plan for the months following. (4 days left) attempted to put in my card information at around 11 AM today, it said there...
  • Novy
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abbonamento premium errore nel pagamento

Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti.Purtroppo mi da sempre errore quando provo a pagare.PAGAMENTO NON RIUSCITO Non mi dite di provare le solite cose perché le ho già ...

  • Casual Listener
  • Buongiorno a tutti Sto provando disperatamente da 3 giorni ad acquistare il l'abbonamento premium con tre mesi gratuiti. Purtroppo mi da sempre errore quando provo a pagare. PAGAMENTO NON RIUSCIT...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Issue with Premium Subscription on the Wrong Account

Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I currently use on the app. Right now, the account sign...

  • Visitor
  • Hello Spotify Support, My friend and I recently created a new Spotify account to activate a Premium subscription. Unfortunately, the subscription was activated on the wrong account — not the one I cu...
  • CryticalAce
  • Rising Star 4
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Redeem/Process with 3 Months Free Subscription

PlanFreeCountryIndia Operating SystemWindows 10 My Question or Issue:So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https://www.spotify.com/in/premium/?country=IN&ref=checkout#PLANSI went ahead, and cli...

  • Visitor
  • Plan Free Country India   Operating System Windows 10   My Question or Issue: So on the following page/link it shows a 3 Months Free Premium on an Individual Subscription : https:/...
  • OscarDC
  • Moderator
  • 2588 Views
  • 8 replies
  • 1 likes
  • 2588 Views
  • 8 replies
  • 1 likes

Superuser Contribution two separate premium accounts merging to premium duo?

PlanPremium/ Premium Duo CountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe and my partner have to separate Spotify premium accounts for years. We do ...

  • Visitor
  •   Plan Premium/ Premium Duo  Country Germany    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • Novy
  • Moderator
  • 1483 Views
  • 3 replies
  • 0 likes
  • 1483 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan will renewal at 1970-01-01?

I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"

  • Visitor
  • I got a notification at the start of December saying payment for spotify premium failed and when I checked the renewal date it said "my plan will automatically renew on 1970-01-01"
  • Vasil
  • Moderator
  • 1974 Views
  • 9 replies
  • 0 likes
  • 1974 Views
  • 9 replies
  • 0 likes

Solved!! Annual Subscription - Why is it made so difficult or impossible?

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...

  • Newbie
  • I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...
  • 31vtex4fukno2cpdw7fg
  • Visitor
  • 11348 Views
  • 7 replies
  • 1 likes
  • 11348 Views
  • 7 replies
  • 1 likes