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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148323 Views

69 replies

10 likes

Premium for Family
  • 148323 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93845 Views

89 replies

4 likes

  • 93845 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

Visitor

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  

Hilnaa

Visitor

628 Views

3 replies

0 likes

  • 628 Views
  • 3 replies
  • 0 likes

Re: Let's introduce ourselves!

My name is Kris. I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming service, but this has gone beyond reasonable. I'm am strong...

Visitor

My name is Kris.  I'm very unhappy with the quality of the sound on Spotify. Since the resent upgrades the sound quality is bad! I know the challenges of bandwidth is difficult on a streaming se...

61 Views

0 replies

0 likes

  • 61 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Me compre unos redmi buds 6 pro y no da el código

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la aplicación actualizada y cumplo con los requisitos seg...

Visitor

Cuando ingreso a la aplicación y presiono en el banner me dirige a una página en la que me dice que la página no está disponible y por ende no puedo canjear mis meses de Spotify premium, tengo la apl...

eliaspizarro

Regular

10851 Views

10 replies

1 likes

  • 10851 Views
  • 10 replies
  • 1 likes

Superuser Contribution Premium payment issues

PlanCurrent plan: FreeCountryUnited StatesDeviceiPhone 15 plusiOS 26.2.1 (23C71) So I have been trying to pay for the individual plan for Spotify on my phone since December/around Christmas; I have tried god knows how many times since then. Every tim...

Newbie

Plan Current plan: Free Country United States Device iPhone 15 plus iOS 26.2.1 (23C71)   So I have been trying to pay for the individual plan for Spotify on my phone since December/aroun...

MihailY

Moderator

437 Views

2 replies

0 likes

  • 437 Views
  • 2 replies
  • 0 likes

Account hack

I believe my account has been hacked. I had an email to say an additional user had been added, then another one to say they'd been taken off. Now whenever i log in it looks as though my subscription has been cancelled. Non of my playlists etc are the...

Casual Listener

I believe my account has been hacked. I had an email to say an additional user had been added, then another one to say they'd been taken off. Now whenever i log in it looks as though my subscription ...

Jose_M

Spotify Star

291 Views

3 replies

0 likes

  • 291 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium Giftcard Restrictions

I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restrictions on what these gift cards can be used for and...

Casual Listener

I have a Spotify Duo plan and received a premium giftcard for Christmas, though get a message when trying to apply the card that this cannot be applied. I see that Spotify posts that there are restri...

OscarDC

Moderator

865 Views

3 replies

0 likes

  • 865 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify charged me twice. Has anyone had to go through this too?

I was charged twice this month for my subscription, but Spotify does not provide direct customer support. Who can I talk with about this? Anyone knows?

Visitor

I was charged twice this month for my subscription, but Spotify does not provide direct customer support.    Who can I talk with about this? Anyone knows? 

monek3sons

Casual Listener

14754 Views

37 replies

1 likes

  • 14754 Views
  • 37 replies
  • 1 likes

Solved!!Superuser Contribution Being charged extra for no reason

Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...

Newbie

Hey Spotify Community/Spotify Help Team,   I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...

LucianaMartinez

Visitor

3574 Views

6 replies

0 likes

  • 3574 Views
  • 6 replies
  • 0 likes

Superuser Contribution Paid for platinum but no sub

PlanFree/PremiumCountryIndiaDevice(iPhone 13 + samsung 22 feOperating System(iOS 18.5, Android) My Question or IssueI have been charged for platinum service on 6th February 2026 but on 18th February 2026 both accounts do not have any subcription acti...

Casual Listener

  Plan Free/Premium Country India Device (iPhone 13 + samsung 22 fe Operating System (iOS 18.5, Android)   My Question or Issue I have been charged for platinum service on 6th Fe...

Ivelina

Moderator

221 Views

3 replies

1 likes

  • 221 Views
  • 3 replies
  • 1 likes

Unable to Renew Duo plan

PlanDuo PlanCountryIndiaDeviceiPhone 16 proOperating System(iOS 26) My Question or IssueI am unable to renew duo plan which is expiring on 18 Nov'25. After login, I went to the account and clicked of the current subscription. It mentions to renew the...

Casual Listener

Plan Duo Plan Country India Device iPhone 16 pro Operating System (iOS 26)   My Question or Issue I am unable to renew duo plan which is expiring on 18 Nov'25. After login, I went to t...

Baba13

Visitor

2121 Views

8 replies

0 likes

  • 2121 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

ttgas24

Newbie

13410 Views

19 replies

1 likes

Account
Other
Premium
Subscription
  • 13410 Views
  • 19 replies
  • 1 likes

SE HA CANCELADO PREMIUM

Se ha cancelado mi suscripción de  premium

Visitor

Se ha cancelado mi suscripción de  premium

Billy-J

Spotify Star

102 Views

1 replies

0 likes

  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failing After Verifying As Student

I am attempting to sign up for student premium on Windows 11, and it says I have successfully verified as a student. However, when I try to put in my payment details and submit, it says "Payment failed. Try again with a different payment card or meth...

Visitor

I am attempting to sign up for student premium on Windows 11, and it says I have successfully verified as a student. However, when I try to put in my payment details and submit, it says "Payment fail...

Eni

Moderator

283 Views

1 replies

0 likes

Premium for Students
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads on my premium account started 3-4 months ago

PlanPremium Individual CountryUSDevice(iPhone 14 PlusOperating System(iOS 26.2.1) My Question or IssueIt’s pretty clear - I’m getting Spotify ads on my premium account. Not embedded ads - SPOTIFY ads! The **bleep** that I’m paying to not see! Y’all a...

Casual Listener

Plan Premium Individual  Country US Device (iPhone 14 Plus Operating System (iOS 26.2.1)    My Question or Issue It’s pretty clear - I’m getting Spotify ads on my premium acc...

IvanHenderson

Casual Listener

917 Views

9 replies

0 likes

  • 917 Views
  • 9 replies
  • 0 likes

cannot make a payment

I want to make a payment towards my bill, but they won't let me. Apparently, they don't want my money. The website and mobile app are impossible to use.

Visitor

I want to make a payment towards my bill, but they won't let me. Apparently, they don't want my money. The website and mobile app are impossible to use.   

Anyk17

Spotify Star

186 Views

2 replies

0 likes

  • 186 Views
  • 2 replies
  • 0 likes

Can’t cancel subscription

No matter how I try, I can’t cancel in the app, or through website. When I choose manage my subscription - there’s no option to cancel. Doesn’t matter if I log in through Facebook or my email , I can’t unsubscribe. It’s so annoying I will have to blo...

Casual Listener

No matter how I try, I can’t cancel in the app, or through website. When I choose manage my subscription - there’s no option to cancel. Doesn’t matter if I log in through Facebook or my email , I can...

Anyk17

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Give 2 months of premium for free

PlanFree/PremiumCountryPhilippinesDeviceiPhone 14 ProOperating SystemiOS 26.2.1 My Question or IssueLast February 3, I received a notification that I am eligible to refer a friend and give 2 months free, given that the said friend has not tried Spoti...

Newbie

Plan Free/Premium Country Philippines Device iPhone 14 Pro Operating System iOS 26.2.1   My Question or Issue Last February 3, I received a notification that I am eligible to refer a f...

OscarDC

Moderator

3226 Views

1 replies

0 likes

  • 3226 Views
  • 1 replies
  • 0 likes

Overcharged for same plan

PlanPremium individual CountryAustralia DeviceIrrelevant Operating SystemIrrelevant My Question or IssueChecking my bank statement for the month, there are two payments of the same amount of my account that I paid, one on the 12th and one on the 15th...

Newbie

Plan Premium individual  Country Australia  Device Irrelevant  Operating System Irrelevant    My Question or Issue Checking my bank statement for the month, there a...

MateusM

Spotify Star

113 Views

1 replies

0 likes

  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify one year glitch

When I click on one time payment it shows me this, it has never been a issue before. 

Casual Listener

When I click on one time payment it shows me this, it has never been a issue before.  

Maria

Moderator

163 Views

2 replies

0 likes

  • 163 Views
  • 2 replies
  • 0 likes

Mix playlist available to all feature

I’d like to suggest that the Mix Spotify playlist feature be made available to Premium, Student, and Lite users, not only Platinum users.Creativity and personalization shouldn’t be limited to those who can afford the most expensive plan. It would be ...

Visitor

I’d like to suggest that the Mix Spotify playlist feature be made available to Premium, Student, and Lite users, not only Platinum users. Creativity and personalization shouldn’t be limited to those...

osornios

Spotify Star

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes