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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13406 Views
  • 26 replies
  • 2 likes
  • 13406 Views
  • 26 replies
  • 2 likes

Paypal gone?

PlanPremiumCountryNorwayDeviceSamsung Galaxy 23 ultra My Question or IssueI had Spotify set to a recurring payment through paypal. Now it says the payment did not go through and if I want to get it going again the paypal option is grayed out. I was a...

  • Regular
  • Plan Premium Country Norway Device Samsung Galaxy 23 ultra     My Question or Issue I had Spotify set to a recurring payment through paypal. Now it says the payment did not go thro...
  • fundinn
  • Regular
  • 215 Views
  • 7 replies
  • 1 likes
  • 215 Views
  • 7 replies
  • 1 likes

not the same prices

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the subscription is 5.99$/month, why is that?

  • Visitor
  • Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the ...
  • Maxim
  • Spotify Star
  • 111 Views
  • 2 replies
  • 0 likes
  • 111 Views
  • 2 replies
  • 0 likes

Money

Help me!I need my money back right now!i’m very hungry and sad

  • Visitor
  • Help me! I need my money back right now! i’m very hungry and sad😭😔
  • Luan
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Payment Deducted from EasyPaisa, But Premium not activated

PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...

  • Casual Listener
  • Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Yesterday I purchased spotify premium p...
  • Luan
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Family Premium Subscription Problem

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, nor was there any warning asking if I was sure I want...

  • Visitor
  • My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, no...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Why do I keep getting charged 75 pesos every month? I didn't subscribe.

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

  • Visitor
  • Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

No email attached to account, what to do?

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? i've been afraid of logging out of the account and ...

  • Visitor
  • I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? ...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Subscription paid after 14 calendar days

Plan Premium Country Device Google pixel 6 Operating System Android My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a subscription on [date removed by Mod], today the money was debited, there is no date in ...

  • Visitor
  • Plan Premium Country   Device Google pixel 6 Operating System Android   My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a sub...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get refunded for Spotify charging me with Premium Individual?

I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium

  • Casual Listener
  • I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium
  • Dessi
  • Moderator
  • 128 Views
  • 3 replies
  • 1 likes
  • 128 Views
  • 3 replies
  • 1 likes

Me&my duo didn't cancel my subscription but they sent me an canceled mail

I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.

  • Visitor
  • I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’d like to change from premium to family plan

I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount for family plan ?Plan/PremiumCountry Device(iPhone ...

  • Visitor
  • I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount ...
  • PeterW81
  • Visitor
  • 5368 Views
  • 3 replies
  • 0 likes
  • 5368 Views
  • 3 replies
  • 0 likes

Me cobraron 2 veces que puedo hacer

Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema

  • Visitor
  • Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ads kept playing even when I had Premium Mini

Ads kept playing when I was listening to music even though I had Premium Mini It happened on Macbook M1 & Window 10 PC Spotify App

  • Newbie
  • Ads kept playing when I was listening to music even though I had Premium Mini   It happened on Macbook M1 & Window 10 PC Spotify App
  • Aura18
  • Visitor
  • 2600 Views
  • 6 replies
  • 1 likes
  • 2600 Views
  • 6 replies
  • 1 likes

Superuser Contribution I can't subscribe to premium

Hi,Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not eligible for this offer. however, you can still subscr...

  • Visitor
  • Hi, Once I had subscription with my credit card and I would like to subscribe again but I can't do it because the system says that: It looks like you've already taken a trial period, so you're not e...
  • faaaaaaaaaaaaaaaaart
  • Casual Listener
  • 4442 Views
  • 6 replies
  • 1 likes
  • 4442 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

  • Casual Listener
  • i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
  • JOSHUA_WEDEKIND
  • Visitor
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

  • Visitor
  • On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
  • Not applicable
  • 751 Views
  • 5 replies
  • 0 likes
  • 751 Views
  • 5 replies
  • 0 likes