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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71961 Views
  • 25 replies
  • 5 likes
  • 71961 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41839 Views
  • 19 replies
  • 2 likes
  • 41839 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29812 Views
  • 16 replies
  • 3 likes
  • 29812 Views
  • 16 replies
  • 3 likes

Cambio de plan Duo a Premium Familiar - Change from Duo plan to Premium Family

PlanDuo to Premium FamiliarCountryArgentina My Question or Issue Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta contraté el plan Premium Familiar y ya está pagado, y en los recibos de mi cuen...

  • Visitor
  • Plan Duo to Premium Familiar Country Argentina   My Question or Issue   Hola, actualmente tengo en plan DUO (aún me quedan 20 días de servicio), y hace unos días desde mi cuenta co...
  • Edig-Crea
  • Newbie
  • 72 Views
  • 2 replies
  • 0 likes
  • 72 Views
  • 2 replies
  • 0 likes

Superuser Contribution tenho o premium e não consigo acessar

PlanFree/PremiumCountryBrasilDevice(Samsung Galaxy S9)Operating System(Android Pie) My Question or IssueContratei a assinatura premium, estão sendo debitadas as faturas no meu cartão de crédito, porém só consigo acessar como conta gratuita. Gostaria ...

  • Newbie
  • Plan Free/Premium Country Brasil Device (Samsung Galaxy S9) Operating System (Android Pie)   My Question or Issue Contratei a assinatura premium, estão sendo debitadas as faturas no me...
  • Vasil
  • Moderator
  • 179 Views
  • 3 replies
  • 1 likes
  • 179 Views
  • 3 replies
  • 1 likes

Add several gift card

I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.

  • Visitor
  • I have several gift cards which I would like to "add up" on my payment plan. The first 2 worked, but I have 2 unusead that I would add to my payment plan.
  • kaworu_bloodpaw
  • Roadie
  • 38 Views
  • 1 replies
  • 0 likes
  • 38 Views
  • 1 replies
  • 0 likes

I want to listen to music but Spotify does not allow

How come am I not able to play this album on Spotify?https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzhI thought I have premium subscription already but in the top bar there is "Get Premium" link. Did not find a way to contact support so this "Cha...

  • Casual Listener
  • How come am I not able to play this album on Spotify? https://open.spotify.com/album/1J8tUbV0jGYqiBHPCszVzh I thought I have premium subscription already but in the top bar there is "Get Premium" l...
  • kaworu_bloodpaw
  • Roadie
  • 85 Views
  • 3 replies
  • 0 likes
  • 85 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play multiple streams on different devices

PlanIndividual PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have an individual premium plan. My wife uses the account as well. How can I li...

  • Visitor
  • Plan Individual Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • ricardolopes86
  • Newbie
  • 5386 Views
  • 4 replies
  • 1 likes
  • 5386 Views
  • 4 replies
  • 1 likes

Spotify premium was for 300inr till 27th Feb. It's not available now. Why?

Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable

  • Visitor
  • Spotify premium was on offer for 300inr till 27th Feb. But today it's not showing anymore. I wanted to change my plan today. But now I am unable
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 2 likes
  • 122 Views
  • 1 replies
  • 2 likes

No me notificaron cuando terminaba mi suscripcion.

PlanPremium?CountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueTuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aproveche una oferta de 3 meses gratis. Yo no recuerdo cuando la page pero fue un...

  • Newbie
  • Plan Premium? Country Argentina Device PC Operating System Windows 10   My Question or Issue Tuve un problema de comunicacion con Spotify, cuando contrate la suscripcion premium, aprov...
  • Luan
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hay un lapso de tiempo para pagar?

Tuve un problema con mi tarjeta, recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pagar?

  • Newbie
  • Tuve un problema con mi tarjeta,  recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pag...
  • AlejaR
  • Moderator
  • 10871 Views
  • 5 replies
  • 0 likes
  • 10871 Views
  • 5 replies
  • 0 likes

Superuser Contribution My plan changed from Premium Family to Premium Individual and I have no idea why

I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?

  • Visitor
  • I subscribed to a Premium Family plan in October and it suddenly changed to Premium Individual in February without my request. Why? And why can't I get in touch with Spotify to solve this?   &...
  • Dian
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month Free Trial and still Charged

PlanFree/PremiumCountryUSADevice(iphone 12) My Question or IssueI am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please.Looking forward to your response.

  • Visitor
  • Plan Free/Premium Country USA Device (iphone 12)   My Question or Issue I am being charged before free 3 month trial is over and I would like to be reimbursed for the charge please. ...
  • MihailY
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card code is invalid

el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago mod edit: The gift code appears invalid, but it is supposedly already activated, because they gave me a payment ticket

  • Visitor
  • el codigo de regalo aparece invalido, pero ya esta activada supuestamente, pues me dieron un ticket de pago   mod edit:  The gift code appears invalid, but it is supposedly already acti...
  • Vasil
  • Moderator
  • 101 Views
  • 4 replies
  • 0 likes
  • 101 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have subscribed the free subscription, after one month 119 rupees debited

I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming

  • Visitor
  • I have subscribed the free subscription, after one month 119 rupees debited From my accounts.. and later on just week of after add was there coming
  • Lyubka
  • Moderator
  • 57 Views
  • 1 replies
  • 0 likes
  • 57 Views
  • 1 replies
  • 0 likes

Can't see Spotify offer of 12 months for Rs. 299

I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offerPls solve this i really want this offer

  • Casual Listener
  • I am currently using Spotify mini and yesterday my friend told me that there is an offer of 12months for 299rs but when I checked i couldn't see any offer Pls solve this i really want this offer
  • Amayy
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

I am lost, cunfused and frustrated. I am trying to set up a new account.

I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person

  • Visitor
  • I googled Spotify premium and it tried set up a new account but is said “user name is all ready used “. I just need help getting Spotify premium. I need to talk to a live person
  • Maxim
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Issue changing country from France to UK?

PlanPremiumCountryFrance to UK Device(Macbook Pro late 2016)Operating System(iOS 10) My Question or Issue I'm trying to change my Spotify region from France to UK in order to update my payment details. Everytime I try to do this, I get redirected to ...

  • Casual Listener
  • Plan Premium Country France to UK   Device (Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue   I'm trying to change my Spotify region from France to ...
  • Maxim
  • Spotify Star
  • 61 Views
  • 3 replies
  • 0 likes
  • 61 Views
  • 3 replies
  • 0 likes

Annual Premium Family Subscription

PlanPremium FamilyCountryUSADeviceLaptop, iPhoneOperating SystemiOS 1X, Windows 1X My Question or IssueHello, I would like to have an annual plan (Premium) if the amount it's better than monthly payments... How may I switch to this annual plan ??

  • Casual Listener
  • Plan Premium Family Country USA Device Laptop, iPhone Operating System iOS 1X, Windows 1X   My Question or Issue Hello, I would like to have an annual plan (Premium) if the amount it's...
  • Bittencourt
  • Spotify Star
  • 42 Views
  • 1 replies
  • 0 likes
  • 42 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Paid for Premium - but still on Free

I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!

  • Visitor
  • I'm Having the Same Problem Here, Paid Premium, Money TAKEN But Still Says Free, This Seems To Be An On going Problem Which AIN"T BEEN FIXED!!
  • AlejaR
  • Moderator
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes