Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62434 Views
- 43 replies
- 3 likes
- 62434 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8089 Views
- 23 replies
- 2 likes
- 8089 Views
- 23 replies
- 2 likes
I was debited for individual , and it’s saying my payment failed on my acc
I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.
- I was debited for premium individual and Spotify is still saying that there’s an issue on my payment. I have log out and logged by in, still the same.
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- Spotify Star
- 71 Views
- 1 replies
- 0 likes
- 71 Views
- 1 replies
- 0 likes
Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
- What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
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- Spotify Star
- 541 Views
- 10 replies
- 0 likes
- 541 Views
- 10 replies
- 0 likes
Cambio de cuenta Spotify para descuento de estudiante
Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para aplicar el descuento de estudiante seleccione una e...
- Qué tal, el plan que quiero contratar es el de estudiante y envié mi información para verificación y al parecer fue aceptada pero el problema fue que al momento de seleccionar la cuenta Spotify para ...
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- Casual Listener
- 107 Views
- 2 replies
- 0 likes
- 107 Views
- 2 replies
- 0 likes
Superuser Contribution Problema con Premium Duo
Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar
- Chicos, alguien más tuvo problemas para registrarse en Premium Duo? Me sale que la página no existe y no me deja registrar 😞
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- Moderator
- 63 Views
- 1 replies
- 0 likes
- 63 Views
- 1 replies
- 0 likes
says payment failed
basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
- basically i tried to pay but its saying payment failed even tho the card info is right and there is money in the account idk what to do atp.
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- Casual Listener
- 170 Views
- 2 replies
- 0 likes
- 170 Views
- 2 replies
- 0 likes
Solved!! Changed from family to student
I was previously paying for a family account but recently changed to student account for just myself however, I have been charged for the family plan. Is it possible to have this refunded and the issue corrected?CountryUK
- I was previously paying for a family account but recently changed to student account for just myself however, I have been charged for the family plan. Is it possible to have this refunded and the iss...
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- Spotify Star
- 208 Views
- 7 replies
- 0 likes
- 208 Views
- 7 replies
- 0 likes
Superuser Contribution How do I get rid of suggestion popups?
PlanPremium CountryUk DeviceSamsung S10+ Operating SystemAndroid My Question or Issue I keep getting annoying popups when I open the app, usually for podcast or new music from someone I don't even listen too. How do I get these to stop? They're serio...
- Plan Premium Country Uk Device Samsung S10+ Operating System Android My Question or Issue I keep getting annoying popups when I open the app, us...
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- Casual Listener
- 6610 Views
- 26 replies
- 19 likes
- 6610 Views
- 26 replies
- 19 likes
Hello! the payment from my bank card does not go through
Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed error occurs. Please try again, use a different pa...
- Hello! the payment from my bank card does not go through, there is money on the card, the profile region and the country in which the card was issued match, but when trying to pay, The payment failed...
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- Spotify Star
- 81 Views
- 1 replies
- 0 likes
- 81 Views
- 1 replies
- 0 likes
Change from Family to Duo
Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to change the account from Family to Duo. Only if I log in on a webb...
- Hi, I do have a Spotify Family account (if I’m correct because at the moment we started with Spotify there was no Duo possible then) but we are only with two of us. Therefore I want to chang...
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- Casual Listener
- 303 Views
- 6 replies
- 0 likes
- 303 Views
- 6 replies
- 0 likes
Changing from Spotify Student to Premium
PlanStudent CountryUKDeviceIPhone 11Operating SystemIOS QUESTION:I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I didn’t realize that I would lose access to audiobooks. I had been using them and paid for e...
- Plan Student Country UK Device IPhone 11 Operating System IOS QUESTION: I was on Spotify Premium and thought I was on student, when I noticed I changed it. However I di...
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- Spotify Star
- 134 Views
- 3 replies
- 0 likes
- 134 Views
- 3 replies
- 0 likes
Can't opt for student premium plan anymore
PlanPremiumCountryIndiaDeviceRealme 11 X 5GOperating SystemAndroid My Question or IssueI'd been using the student plan for quite some time now. But now it shows that my current plan is no longer the student plan. I'm unable to switch back to the stud...
- Plan Premium Country India Device Realme 11 X 5G Operating System Android My Question or Issue I'd been using the student plan for quite some time now. But now it shows...
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- Spotify Star
- 93 Views
- 1 replies
- 0 likes
- 93 Views
- 1 replies
- 0 likes
Duo Plan and audio books
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wanting to know why some books are free for me, but my wife needs to purchase the books
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : Wantin...
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- Spotify Star
- 83 Views
- 1 replies
- 0 likes
- 83 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I have Student Premium but can't activate HULU
I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! PlanStudent Premium My Question or Issue
- I have Student Premium account and nowhere on my profile overview does it say to connect to HULU. I don't know how to link the two and cannot log into HULU with my Spotify info... HELP! Plan...
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- Visitor
- 63740 Views
- 26 replies
- 1 likes
- 63740 Views
- 26 replies
- 1 likes
Starting DUO - problems with the SAME addresses?
PlanPremium DUOCountryCROATIAMy Question or IssueDear all,I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer:"You must live at the same addressIt seems to me that you are tr...
- Plan Premium DUO Country CROATIA My Question or Issue Dear all, I paid for DUO and tried to activate my wife's spotify. Altohough I put the same two addresses, always there is the same answer: ...
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- Spotify Star
- 101 Views
- 1 replies
- 0 likes
- 101 Views
- 1 replies
- 0 likes
Payment not accepted
I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incognito browser but still didn’t work. I don’t have a P...
- I tried to update my payment details after changing my card but I couldn’t. I’ve tried 3 different cards, all work fine in general but none would work for my subscription. I’ve tried using the incogn...
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- Spotify Star
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes
Superuser Contribution Mudança de plano
Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mesmo eu comprovando que contínuo estudando com o documento da faculdade e logando com o email d...
- Plan Premium student Country Brasil Device (LG K12 PRIME) Operating System (Android, Windows 7) My Question or Issue Meu plano saiu do plano de estudante mes...
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- Casual Listener
- 232 Views
- 4 replies
- 0 likes
- 232 Views
- 4 replies
- 0 likes
HELP: Upgrade Premium Individual to Basic Duo
I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo. When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me the following plan options to select. Basic IndividualPremium StudentPremi...
- I am trying to Upgrade/Change my plan from Premium Individual to Basic Duo. When I get to this link https://www.spotify.com/kr-en/account/subscription/change/ it only gives me th...
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- Spotify Star
- 144 Views
- 3 replies
- 0 likes
- 144 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Impossible to upgrade to Family Account
PlanPremiumCountryFranceDevicePCOperating SystemWindows 11 My Question or IssueHello,I own a Premium account. When I try to upgrade to Family, i have a message which says that in french "errorImpossible de modifier l'abonnement. Ce problème peut être...
- Plan Premium Country France Device PC Operating System Windows 11 My Question or Issue Hello, I own a Premium account. When I try to upgrade to Family, i have a message which says t...
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- Spotify Star
- 170 Views
- 3 replies
- 0 likes
- 170 Views
- 3 replies
- 0 likes
How to upgrade my Hulu to no ads
Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?
- Currently I have Hulu through Spotify and my Hulu has ads. How can I upgrade to no ads on Hulu with my plan?
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- Spotify Star
- 84 Views
- 1 replies
- 0 likes
- 84 Views
- 1 replies
- 0 likes
Solved!! Changing subscription from Premium family to Individual
Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...
- Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
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- Spotify Star
- 3785 Views
- 8 replies
- 0 likes
- 3785 Views
- 8 replies
- 0 likes