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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151488 Views

69 replies

10 likes

Premium for Family
  • 151488 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

97335 Views

89 replies

4 likes

  • 97335 Views
  • 89 replies
  • 4 likes

Cannot switch back to Basic Individual after selecting Premium Individual

PlanPremium Individual as of this morning. Basic Individual for several years prior.CountryUnited StatesDeviceMacBook Pro 2025 and Google Pixel 9aOperating SystemmacOS and Android My Question or IssueI have been a Basic Individual subscriber for seve...

Casual Listener

Plan Premium Individual as of this morning. Basic Individual for several years prior. Country United States Device MacBook Pro 2025 and Google Pixel 9a Operating System macOS and Android &nbs...

CryticalAce

Spotify Star

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

477 Views

3 replies

1 likes

  • 477 Views
  • 3 replies
  • 1 likes

Accidentally paid with Google Pay rather than Spotify, got refund but offer is no longer available

PlanFree -> PremiumCountryUKDeviceGoogle Pixel 6Operating SystemAndroid My Question or Issue:I had an offer to get premium for 2 months for £6.50 which I accepted, however I accidentally paid with Google Pay and not with Spotify payments, which meant...

Newbie

Plan Free -> Premium Country UK Device Google Pixel 6 Operating System Android   My Question or Issue: I had an offer to get premium for 2 months for £6.50 which I accepted, however...

CryticalAce

Spotify Star

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

No Lossless Audio, No Reason to Stay Subscribed

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope that other users feeling similar take the same decis...

Casual Listener

Just the title. After being a subscriber for a long time, I've decided to cancel my subscription. Spotify insists on answering vaguely to the question on when lossless will come to Colombia. I hope t...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I have a refund?

PlanBasicCountryKoreaDeviceiPhone 12 mini & Macbook AirOperating SystemMacOs My Question or IssueI paid but Spotify don't have the song I want. So I want a refund.Can I have a refund?

Visitor

Plan Basic Country Korea Device iPhone 12 mini & Macbook Air Operating System MacOs   My Question or Issue I paid but Spotify don't have the song I want. So I want a refund. C...

Jdmman52

Casual Listener

7452 Views

4 replies

1 likes

  • 7452 Views
  • 4 replies
  • 1 likes

Payments but no Account information

Hello,Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we have are monthly payments from our account to Spotify...

Visitor

Hello, Somebody in our Company managed to create a Spotify Account and charge it through our bank account. But nobody knows with what email or Account information and no receipts. The only thing we ...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Can't join family plan with invitation

PlanFamily premium CountryMexico Issue After following the link and typing up the right family address, I get the message: "Encuentra otro plan Premium que sea ideal para tiNuestros planes Familiar son para miembros que viven en el mismo hogar. Puede...

Casual Listener

Plan Family premium   Country Mexico   Issue   After following the link and typing up the right family address, I get the message:    "Encuentra otro plan Premium q...

theredminer

Visitor

2301 Views

5 replies

0 likes

  • 2301 Views
  • 5 replies
  • 0 likes

Solved!! Premium won’t cancel - tried to change country

PlanFree/PremiumCountryuk / nl I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelled my UK individual premium subscription and that worked, it said my subscr...

Casual Listener

  Plan Free/Premium Country uk / nl   I originally had a premium individual UK account and moved to the Netherlands. I want to join the family account in the Netherlands so I cancelle...

31a6hct54bos4y37qf3o

Visitor

871 Views

3 replies

0 likes

  • 871 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playing Family Premium on multiple devices

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...

Newbie

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...

Billdogg

Visitor

9676 Views

8 replies

1 likes

  • 9676 Views
  • 8 replies
  • 1 likes

Superuser Contribution Error: "Sorry, you are not eligible for that plan. Here are some other ways to get Premium."

Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...

Casual Listener

Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...

Fidel_

Visitor

8206 Views

12 replies

0 likes

  • 8206 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premiu content on a podcast

PlanPremiumCountryUSADeviceI phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI bought premium content for a podcast for my parents and we can't figure out what account it is liked to. I can see the debt coming out of ...

Newbie

Plan Premium Country USA Device I phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I bought premium content for a podcast for my parents and w...

Maria

Moderator

111 Views

1 replies

0 likes

  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to Premium Family Basic?

PlanPremium FamilyCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI was once able to downgrade from Family Premium to Family Premium Basic which removed the audiobooks section which I don't use and lowered the cos...

Newbie

Plan Premium Family Country USA Device All Devices Operating System All Operating Systems   My Question or Issue I was once able to downgrade from Family Premium to Family Premium Basi...

Yordan

Moderator

2140 Views

4 replies

1 likes

  • 2140 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Just bought premium plan but the account is still free

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my account is still free on the app. What do I do?

Visitor

I just bought premium plan on Spotify website, it said on the website my account is already premium. But in the app my account is still free. I tried to clear cache, log out, and uninstall, but my ac...

Sandy107

Visitor

23349 Views

48 replies

2 likes

  • 23349 Views
  • 48 replies
  • 2 likes

Hola! Necesito vuestra ayuda

No me deja cambiar el plan de spotify al plan anual que son unos 50€ al año. Es que no me sale ni la opción de ese plan. Que debería hacer?

Visitor

No me deja cambiar el plan de spotify al plan anual que son unos 50€ al año. Es que no me sale ni la opción de ese plan. Que debería hacer? 

ribezaz

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Where my 3 free months are?

PlanPremiumPaísMéxicoDispositivoiPhone 14 Pro/PCSistema operativoiOS 26.3.1/Windows 11 Mi pregunta o problemaI purchased Spotify Premium because it said I would get 3 months free, but my account shows that the subscription ends in exactly one month. ...

Newbie

Plan Premium País México Dispositivo iPhone 14 Pro/PC Sistema operativo iOS 26.3.1/Windows 11   Mi pregunta o problema I purchased Spotify Premium because it said I would get 3 months ...

Billy-J

Spotify Star

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Ads on Premium

PlanPremiumCountrySpainDeviceIphone and windowsOperating SystemWindows 11, iOS 26.3 My Question or IssueAlthough i'm using a premium account I keep getting Ads. Usually when I change the device playing the podcast episode from my phone iOS to my wind...

Newbie

Plan Premium Country Spain Device Iphone and windows Operating System Windows 11, iOS 26.3   My Question or Issue Although i'm using a premium account I keep getting Ads. Usually when ...

Billy-J

Spotify Star

1250 Views

1 replies

0 likes

  • 1250 Views
  • 1 replies
  • 0 likes

unable to restart premium

PlanPremiumCountryUAEDeviceallOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy plan got downgraded and then i paid for premium ultra. when selecting the address i get error paf\ge

Casual Listener

Plan Premium Country UAE Device all Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my plan got downgraded and then i paid for premium ultra. when ...

Billy-J

Spotify Star

131 Views

1 replies

0 likes

  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me saco de plan premium y ahora dice que no pague

He tenido el plan familiar durante años, pero ahora nos saco a todos los integrantes y dice que no hemos pagado nada, pero ya se hizo el cobro

Visitor

He tenido el plan familiar durante años, pero ahora nos saco a todos los integrantes y dice que no hemos pagado nada, pero ya se hizo el cobro  

OscarDC

Moderator

120 Views

1 replies

0 likes

  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution no one time payment option available anymore

CountryPoland My Question or Issue I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available

Casual Listener

Country Poland   My Question or Issue   I only see the subscription options, when last time there was the one time payment for a month/3 months/ 6 months available

Sakura_Hanazono

Newbie

7945 Views

7 replies

0 likes

  • 7945 Views
  • 7 replies
  • 0 likes

Superuser Contribution I used to login with my phone number but my phone number is not in use

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can login again to amend my subscription.

Newbie

My account seems not link to any email or Apple ID or any Facebook acccount. Without the phone number to receive the sms, I cannot login to my account to amend my subscriptions. Please help how I can...

Ivelina

Moderator

1536 Views

11 replies

0 likes

  • 1536 Views
  • 11 replies
  • 0 likes