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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19479 Views
  • 27 replies
  • 4 likes
  • 19479 Views
  • 27 replies
  • 4 likes

Lost access to Hulu

I had the individual plan with hulu, and my credit card expired and I went in and put in a new credit card and hulu is no longer attached to my account. Can you fix this error?

  • Visitor
  •   I had the individual plan with hulu, and my  credit card expired and I went in and put in a new credit card and hulu is no longer attached to my account.  Can you fix this error?&n...
  • JohnnyBlaze024
  • Newbie
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credit card not being accepted

PlanFree/Premium CountryCanada Operating SystemiPhone 7 - iOS 10 My Question or IssueHey, I have been trying to subscribe for Premium Duo but after I put in my credit card details it says ‘something went wrong’. There’s nothing wrong with the credit ...

  • Visitor
  •   Plan Free/Premium   Country Canada  Operating System iPhone 7 - iOS 10   My Question or Issue Hey, I have been trying to subscribe for Premium Duo but after I pu...
  • Danna6
  • Visitor
  • 1312 Views
  • 8 replies
  • 2 likes
  • 1312 Views
  • 8 replies
  • 2 likes

Superuser Contribution Why can’t I subscribe to the basic plan for $10.99 without audiobooks?

The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.

  • Visitor
  • The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.
  • Crouton05
  • Visitor
  • 1252 Views
  • 5 replies
  • 0 likes
  • 1252 Views
  • 5 replies
  • 0 likes

¿Hay forma de obtener un reembolso?

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

  • Visitor
  • El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?
  • Jose_M
  • Spotify Star
  • 13571 Views
  • 3 replies
  • 1 likes
  • 13571 Views
  • 3 replies
  • 1 likes

Solved!! Any plans to offer Spotify Duo+ Hulu Bundle?

Would love to do Spotify Duo, but not at the expense of losing Hulu bundle...any plans to make a Spotify Duo + Hulu bundle?

  • Visitor
  • Would love to do Spotify Duo, but not at the expense of losing Hulu bundle...any plans to make a Spotify Duo + Hulu bundle?    
  • cu4ttro
  • Visitor
  • 7840 Views
  • 3 replies
  • 1 likes
  • 7840 Views
  • 3 replies
  • 1 likes

free trial cancelled but want it back

i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancelled it, can i get it back?

  • Newbie
  • i saw a community post earlier saying i would still have the premium benefits if i cancelled my free trial till the end if the billing date but my account automatically switched to free when i cancel...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have an iphone 13 and I have a Premium individual account. For some reason I was logged out of this and I had t...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have an iphone 13 and I hav...
  • Vasil
  • Moderator
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i see de emails of my accounts associate in my family plan

PlanPremiumCountryArg Hi,How can i see the emails from my associate accounts in my plan?The only information available i can see is the username. Thanks.

  • Casual Listener
  • Plan Premium Country Arg     Hi, How can i see the emails from my associate accounts in my plan? The only information available i can see is the username.   Thanks.  ...
  • Alex85Ostel
  • Visitor
  • 19631 Views
  • 19 replies
  • 3 likes
  • 19631 Views
  • 19 replies
  • 3 likes

Solved!!Superuser Contribution My Spotify Premium gift card code is invalid

My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be valid. Try again or contact the customer service de...

  • Casual Listener
  • My Spotify Premium gift card code is not valid, I made the purchase of my gift card and when I redeemed it and entered the code it tells me that: Unfortunately, this Premium code does not seem to be ...
  • Vasil
  • Moderator
  • 14540 Views
  • 8 replies
  • 0 likes
  • 14540 Views
  • 8 replies
  • 0 likes

Solved!! Monthly audiobook limit (Germany)

I was thrilled to discover last night that the audiobook feature made it to Germany! I'm an avid audiobook listener and will be getting a lot of use out of it. I was just wondering why the monthly limit is 12 hours in Germany and in other countries i...

  • Roadie
  • I was thrilled to discover last night that the audiobook feature made it to Germany! I'm an avid audiobook listener and will be getting a lot of use out of it. I was just wondering why the monthly li...
  • violetcities
  • Roadie
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription change loop

PlanPremiumCountryNL DeviceMacbook Pro My Question or IssueIf I try to change my subscription (by going to account and "my subscription" > "change my subscription) It reroutes me back to my main account settings page. This is the case for at least a ...

  • Casual Listener
  • Plan Premium Country NL   Device Macbook Pro   My Question or Issue If I try to change my subscription (by going to account and "my subscription" > "change my subscription) It r...
  • Jose_M
  • Spotify Star
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free 2 months premium for a friend

When I open the refer a friend link, whether from my offer email or from the popup I got in the app itself, it just tells me there was a problem and to try later, this happened the last time I was sent one of these offers too, please can you explain ...

  • Music Fan
  • When I open the refer a friend link, whether from my offer email or from the popup I got in the app itself, it just tells me there was a problem and to try later, this happened the last time I was se...
  • Yue111
  • Visitor
  • 6410 Views
  • 22 replies
  • 0 likes
  • 6410 Views
  • 22 replies
  • 0 likes

Duo Premium issues with adds and select music

PlanDuo premium CountryPortugalDeviceiPhoneOperating SystemIosMy Question or IssueHiOn my account, everything works fine, but the other one still gets ads and sometimes doesn't allow music selection. It's quite annoying to pay for something that's no...

  • Casual Listener
  •   Plan Duo premium  Country Portugal Device iPhone Operating System Ios My Question or Issue Hi On my account, everything works fine, but the other one still gets ads and sometim...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Issues with payment

I have subscribed to the annual premium plan, and it will be expiring in 6 months time, so I am trying to renew it, but I am getting an error message saying that I am not eligible for that plan.Why is that the case, and how can I solve it?I am in Ken...

  • Newbie
  • I have subscribed to the annual premium plan, and it will be expiring in 6 months time, so I am trying to renew it, but I am getting an error message saying that I am not eligible for that plan. Why...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Try to get Spotify premium and it keeps going to a page that says This page got tripped up .

Basically I am trying to get spotify premium right now, but keeps going to this page which I think it means it can't load the page right now, but it says 'This page got tripped up', 'there was an error and we coudln't load the page.' How am I meant t...

  • Visitor
  • Basically I am trying to get spotify premium right now, but keeps going to this page which I think it means it can't load the page right now, but it says 'This page got tripped up', 'there was an err...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Premium Subscription is gone

HelloYesterday i bought the subscription where you have 3 months free Spotify premiun and after that you pay 10 Euros.Today I woke up and it was gone.I can show prove that i bought the Plan and I already did the steps to fix this solution.Im from ger...

  • Newbie
  • Hello Yesterday i bought the subscription where you have 3 months free Spotify premiun and after that you pay 10 Euros.Today I woke up and it was gone.I can show prove that i bought the Plan and I a...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

upload my songs on spotify

Can i upload my own songs on spotify? I'm already on google play and prs member, i believe if songs are aired, i earn 10p a listen is that correct>?

  • Casual Listener
  • Can i upload my own songs on spotify? I'm already on google play and prs member, i believe if songs are aired, i earn 10p a listen is that correct>?
  • PaulToschi
  • Visitor
  • 513 Views
  • 4 replies
  • 0 likes
  • 513 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • Plan Premium, one person. Country Canada Device Samsung Galaxy 9/Windows Desktop    My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a y...
  • NN2025
  • Visitor
  • 49839 Views
  • 9 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 49839 Views
  • 9 replies
  • 0 likes