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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Duo

I keep getting ads even tho I paying for Spotify duo and it went threw so I’m lost on why I still get ads when I’m listing to music

  • Casual Listener
  • I keep getting ads even tho I paying for Spotify duo and it went threw so I’m lost on why I still get ads when I’m listing to music
  • nunoncastors
  • Regular
  • 85 Views
  • 2 replies
  • 0 likes
  • 85 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium Duo Address Error

PlanPremium DuoCountryChileDevice(Asus Laptop, etc.)Operating System(Windows 10,etc.) My Question or IssueI recently changed my plan to Premium Duo, but when setting my address it says it can't find it and no matter which address I put it. Seeing the...

  • Regular
  • Plan Premium Duo Country Chile Device (Asus Laptop, etc.) Operating System (Windows 10,etc.)   My Question or Issue I recently changed my plan to Premium Duo, but when setting my addre...
  • bastian-be
  • Casual Listener
  • 11193 Views
  • 16 replies
  • 2 likes
  • 11193 Views
  • 16 replies
  • 2 likes

I got charged twice for this month

I got the premium student subscription but it charged me for both the student and regular monthly plan

  • Visitor
  • I got the premium student subscription but it charged me for both the student and regular monthly plan
  • osornios
  • Spotify Star
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

I have just migrated to spotify family

I have just migrated to Spotify family (I have accepted an invitation), I am willing to understand if I will no longer be charged on my former signature automatically or if there is any action required to cancel the charges on my credit card.If yes, ...

  • Newbie
  • I have just migrated to Spotify family (I have accepted an invitation), I am willing to understand if I will no longer be charged on my former signature automatically or if there is any action requir...
  • Bittencourt
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I get rid of suggestion popups?

PlanPremium CountryUk DeviceSamsung S10+ Operating SystemAndroid My Question or Issue I keep getting annoying popups when I open the app, usually for podcast or new music from someone I don't even listen too. How do I get these to stop? They're serio...

  • Regular
  • Plan Premium   Country Uk   Device Samsung S10+   Operating System Android    My Question or Issue   I keep getting annoying popups when I open the app, us...
  • atarrh
  • Casual Listener
  • 5949 Views
  • 25 replies
  • 16 likes
  • 5949 Views
  • 25 replies
  • 16 likes

Cannot access Hulu with Spotify Student Account

PlanSpotify StudentCountryUnited StatesDeviceAllOperating SystemiOS and Windows My Question or IssueI have a Spotify student account and realized I was being charged for both Spotify and Hulu. Obviously I want the benefit of free Hulu with my Spotify...

  • Visitor
  • Plan Spotify Student Country United States Device All Operating System iOS and Windows   My Question or Issue I have a Spotify student account and realized I was being charged for both...
  • ch03rry
  • Casual Listener
  • 679 Views
  • 7 replies
  • 2 likes
  • 679 Views
  • 7 replies
  • 2 likes

¿Hay forma de obtener un reembolso?

El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?

  • Visitor
  • El día de hoy se renovó la suscripción de mi plan, la cual fue inicialmente realizada desde la aplicación, sin embargo, yo no quería renovarla. ¿Hay alguna forma de que el dinero sea reembolsado?
  • Jose_M
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

how do I exit a family plan and go solo?

hey there. I'm part of a family plan, I want to exit it. How do I do that? I see only the option "cancel plan" which does not sound 100% right. Thank you for the help

  • Visitor
  • hey there. I'm part of a family plan, I want to exit it. How do I do that? I see only the option "cancel plan" which does not sound 100% right. Thank you for the help
  • Bittencourt
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium will switch to duo online but not on mobile app.

I have spotify premium and recently switched to a free 2 month spotify duo plan. I am now over the payment deadline for normal premium and the website says my plan is duo but the mobile app won't.

  • Visitor
  • I have spotify premium and recently switched to a free 2 month spotify duo plan. I am now over the payment deadline for normal premium and the website says my plan is duo but the mobile app won't.
  • Youbob
  • Newbie
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Will my playlist become private if I change my subscription?

I've been building my own playlist to promote my own music and am seeing good growth with this, so I definitely don't want to lose it. However, I'm looking to remove myself from my family subscription plan and start my own spotify subscription. I'm w...

  • Visitor
  • I've been building my own playlist to promote my own music and am seeing good growth with this, so I definitely don't want to lose it. However, I'm looking to remove myself from my family subscriptio...
  • Anyk17
  • Rising Star 3
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Abi yanlışlıkla iptal etmeyi unuttum. Kartımdan para çekmişsiniz, lütfen iade edin.

Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak ne kadar çok şey sağlarsanız, yardım etmeye çalışmamız o kadar kolay olacaktır.PlanPremiumÜlke Cihaz İşletim sistemi Windows 10 Sorum veya Sorunum

  • Visitor
  • Aşağıdaki bilgilerin hiçbiri gerekli değildir. Ancak ne kadar çok şey sağlarsanız, yardım etmeye çalışmamız o kadar kolay olacaktır. Plan Premium Ülke   Cihaz   İşletim sistemi &nbs...
  • AdamDam
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Can I use my UK account in Canada

I am going to Canada on a road trip and want to listen to my UK spotify playlists. Can I do this using my UK account?

  • Visitor
  • I am going to Canada on a road trip and want to listen to my UK spotify playlists. Can I do this using my UK account?
  • Anyk17
  • Rising Star 3
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

how do i get a refund from a charge that was a mistake ?

I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and as soon as I saw the charge I canceled right then ...

  • Visitor
  • I was using a free trial that was made sometime possibly 3 months ago. I forgot to cancel the trial until I saw the charge on my card. My trial ended yesterday around 2:26 pm (when I got charged) and...
  • Anyk17
  • Rising Star 3
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to Log In to Spotify Despite Correct Credentials

PlanAlways used to be Premium but i have moved to a different country 3 weeks ago so i still didn't pay CountryTunisia and moved recently to France Device(iPhone X)Operating System(iOS 10) My Question or IssueHi everyone,I'm having trouble logging in...

  • Casual Listener
  •   Plan Always used to be Premium but i have moved to a different country 3 weeks ago so i still didn't pay  Country Tunisia and moved recently to France  Device (iPhone X) ...
  • Eni
  • Moderator
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes

I have a pay that is not registered

I had a subscription of premium with a credit card that I don't use no more, so the pay couldn't be effective, then I change my plan to a student plan, even, Spotify continue try to process the pay on my past card

  • Visitor
  • I had a subscription of premium with a credit card that I don't use no more, so the pay couldn't be effective, then I change my plan to a student plan, even, Spotify continue try to process the pay o...
  • Anyk17
  • Rising Star 3
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

refund premium

Bonsoir, je ne voulais pas continuer mon abonnement premium mais il ma été facturé et je n’ai pas suffisamment d’argent pour me permettre cette dépense, puis-je obtenir un remboursement s’il vous plaît ? merci d’avance bonne soirée

  • Visitor
  • Bonsoir, je ne voulais pas continuer mon abonnement premium mais il ma été facturé et je n’ai pas suffisamment d’argent pour me permettre cette dépense, puis-je obtenir un remboursement s’il vous pla...
  • AdamDam
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes